Local Reviews
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Tom R.
WASHER MAYTAG MVWB865GW0 "Entered diagnostics, found error codes F7E8, F2E1. Cleared error codes, ran diagnostic tests, Lid Lock good, Water Valves good, Agitate good, Drain good, rotation during spin but with loud rubbing, grinding noise. Order and replace Gearcase, Stator, Rotor, and Suspension. Overheating at Rotor could have further damage to unit, replace components./Gearcase - (W10811956)Stator - (W10915700)Rotor - (W10915701)Suspension - (W11130356); ordrng 1 W10811956 (drum assy) and 1 W10915700 (stator) and 1 W10915701 (rotor) and 1 W11130356 (suspension)"
Tyler F.
REFRIGERATOR WHIRLPOOL WRS325FDAM Customer stated that unit is still leaking. Found plugged drain hose. Cleared and tested all works good at this time.
Tyler F.
RANGE WHIRLPOOL WFG525S0HS1 Customer stated that the unit is not heating or keeping temp. Found unit is in Celsius. Fixed and reset all works good at this time. Also told customer to remove foil.
Francisco S.
REFRIGERATOR WHIRLPOOL WRB322DMBM "Checked unit found multiple issues. Defrost drain obstructed, condenser coils need cleaning. Compressor pulling 1.75 amps and running really hot. Unit needs sealed system repair 5 call count.; rqstng P&A on 1 W10669254 (evaporator) and 1 W10879296 (compressor)"
Frank P.
WASHER MAYTAG MVWB765FW3 Customer stated no drainPerformed diagnostics It will agitate then stop then fill then stop again and it doesn’t drainWill order control bad boardFault codes F2E5; ordrng 1 W11195970 (cntrl-elec)
Francisco S.
WASHER WHIRLPOOL WTW4850HW1 Retrieved error codes f1 e2 and f7 e6. Checked motor windings at j2 4 to 5-6 pins unit homing out at 4.8 ohms. Ordering control board.; ordrng 1 W11211478 (cntrl-elec)
Jonathan B.
WASHER MAYTAG MVWB880BW0 Replaced defective bearing. Found tub damaged.; ordrng 1 W10381078 (outer tub)
Francisco S.
DISHWASHER KITCHENAID KDPE334GPS0 Contacted tech line. They advised using stainless steel cleaner then affresh to get rid of stains. If cx wants tub and door panel replaced he would have to call cx service. Sr#7727669971
Enrique R.
WASHER MAYTAG MVWB835DW0 "I was trying to remove washplate screw and broke off . I will need gearcase , nut-spaner , washplate and screw . 2 JOOOOOB COUNT . PLEASE SCHEDULE LAST APPOINTMENT OF THE DAY .; ordrng 1 W10752187 (screw) and 1 W10811956 (drum assy) and 1 W10909670 (nut-spaner)"
Tyler F.
WASHER MAYTAG MVWC565FW2 Sound gear case is leaking oil order in gear case not in stock needs to be ordered from Macone and shipped to me.; ordrng 1 W11035751 (gearcase)
Tyler F.
DRYER WHIRLPOOL WGD8800YC1 Unit still short cycling. Ordering gas valve give call back to Kevin.; ordrng 1 WP8557891 (burner-gas)
Francisco S.
WASHER MAYTAG MVWX655DW1 Removed and replaced belt and shifter unit now checks ok.
Alejandro C.
REFRIGERATOR WHIRLPOOL WRF767SDHZ "Found the unit not,freezer door not close, re install door close correct, office order harns wire (w11161250); saved tckt"
Cesar H.
WASHER WHIRLPOOL WFW560CHW0 F7 E2 codevmotor control over heat factory was out they determined failed motor control they sent one to customer installed motor control tested unit all tested good
Jonathan C.
WASHER MAYTAG MVWX655DW1 Installed control tested working to spec
Jonathan C.
REFRIGERATOR AMANA ASI2575GRB01 Found valve not opting and switch shorted replaced tested working to spec
Cruz B.
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 "Fixed- installed new parts (ice maker, 2 gaskets) water filled mold, gaskets are sealing properly, allow 12-24 for ice production, cooling and temps are ok as well, cx ok repair, send cx all work history via email thanks"
Tyler F.
DISHWASHER WHIRLPOOL WDT780SAEM2 Customer stated that the unit would not fill with water found float switch arm fell off. Fixed and tested all works good at this time.
James M.
WASHER WHIRLPOOL WTW7500GC2 Replaced housing and tested unit. Unit now filling as intended and working properly. Job complete.
Patrick C.
WASHER MAYTAG WFW72HEDW0 Error code f3e1 checked out and found water level sensor bad ; ordrng 1 WPW10448876 (switch-wl)
Tyler F.
REFRIGERATOR WHIRLPOOL WRB322DMBW01 Customer stated that the ice taste like metal. Customer wants to change filter. Unit does not have a filter told customer to buy external filter for unit. Fixed loose crisper drawers. All works good at this time.
James M.
DISHWASHER WHIRLPOOL WDT720PADM2 Found unit leaking from left side of door. Ran auto test and found excessive soap in unit causing wave action during operation and leakage. Spoke to customer about soap usage. Applied soap nutrilizer to unit and flushed system. Advised vinegar wash to further remove soap buildup. Unit working as intended.
Chase F.
DISHWASHER WHIRLPOOL WDT710PAYM3 Called into WPL safety to document. Unit being submitted for an exchange. SR#7727665953
Randy C.
REFRIGERATOR KITCHENAID KRSC503ESS01 Found frosting over again. All ops working thermistor passed and tightened with zip ties. Need techline but they are not available. Brining new thermistor and might need board. ; ordrng 1 W10316760 (thermistor) and 1 W11098695 (fan-scroll)
Patrick C.
DISHWASHER WHIRLPOOL WDF110PABW4 Seal popped out of place causing leak. Reinstalled and secured. Tested. Water line is copper line and is corroded and needs a plumber to change. Mold build up. Unsafe working environment
Patrick C.
WASHER MAYTAG MVW7232HC0 Customer instructed on use and care. Long fill error. Drain hose too far down the drain. Repositioned. Tested unit. All ops checked good
Patrick C.
OVEN WHIRLPOOL WFG540H0ES0 Removed and replaced harness and spark module. Tested uni. All ops checked good
Steven W.
DISHWASHER MAYTAG MDB8989SHZ0 "Ran diagnostics. No error codes found. Found terminal look to heater. Recrimped terminal and reconnected to heater. Reversed polarity, no air gap in drain line. Corrected reversed polarity. Instructed customer to call plumber to install air gap. Ran test cycle. Fills, washes, drains, rinses, and dries properly at this time. Complete."
Tyler F.
REFRIGERATOR WHIRLPOOL WRF954CIHZ00 Customer stated that the dispenser is not opening the door. Ordering dispenser motor and will use interface.; ordrng 1 W11189145 (door-ice)
Chase F.
RANGE WHIRLPOOL WFG525S0HV1 Adjusted flames to desired flame level. All ops now testing normal. Job complete.
Tyler F.
WASHER MAYTAG MHW5630HC0 Customer stated that unit is leaking found hole in the door boot causing the leak. Ordering door boot not in stock.; ordrng 1 W11314648 (bellow)
John B.
WASHER MAYTAG MVWB850WQ1 The rotor bolt and drive shaft nut were loose. Tighten down the nut and bolt. And secured it with Loctite. The washer tested good.
John B.
REFRIGERATOR WHIRLPOOL WRT138FZDW00 "Noisy evaporator fan motor and Freon leak on the capillary tube. It was rubbing against the suction tube. Replaced the drier and repair the leak. Recharged the seal system with Freon. Replaced the evaporator fan motor, The refrigerator tested good.; used 1 CD8404 (), and 1 WPW10143759 (DRIER ASSY) from stock"
Jonathan C.
REFRIGERATOR WHIRLPOOL WRT311FZDW01 Found evap fan bad and drain clogged clear and replaced evap tested working to spec
James M.
RANGE WHIRLPOOL WEG750H0HB Unit stuck in demo or display mode. Controls unresponsive and not able to enter diagnostics. Ordering new cntrl elect. Will return when parts arrive. ; ordrng 1 W11339759 (CNTRL-ELEC)
Kenneth M.
WASHER MAYTAG MVWX655DW1 Ibstalled ckntrol board and tested unit. Unit is now working properly. Customer approves funcrion at this time.
Kenneth M.
WASHER WHIRLPOOL WTW5000DW3 Installed suspension and tested unit. Unit is niw working properly. Customer approves.
Chase F.
DRYER MAYTAG MEDX655DW1 Loud tumbling noise indicating a bad dryer repair kit. Installed new dryer repair kit. Tested. All ops now testing normal. Job complete.
Steven W.
DOUBLE WALL OVEN JENN-AIR JJW2727DS01 Ran diagnostics. Had f2e1 error code. Needs control panel. EST 240.00. Labor 125.00; rqstng P&A on 1 W11236899 (CONSOLE)
Steven W.
DRYER - GAS MAYTAG MGDB765FC0 "Ran diagnostics. No error codes found. Audio not sounding, check lint screen LED on. Needs console, UI cable, and control.; ordrng 1 W10906300 (CABLE, UI) and 1 W11089306 (FASCIA-UI) and 1 W11089308 (CONTROL)"
Steven W.
BUILT- IN MICROW KITCHEN AID KBMS1454SSS0 "Unit is completely dead. Unable to pull out unit. Per customer when she pushed start it went dead. Needs cavity thermostat, fuse, interlock and switches. Needs rods per service pointer # W10697802. Customer refused to sign disclaimer. Customer to remove MW to access for service.( side trims are too tight to remove ).; rqstng P&A on 1 W10141630 (THERMOSTAT ) and 1 W10211972 (SWITCH) and 1 WP4375321 (FUSE) and 2 WP8205683 (HOLDER, SWITCH)s and 2 WPW10120235 (ROD)s"
Timothy J.
DRYER WHIRLPOOL WGD97HEXL1 Idler pulley and rollers are noisy. Unit needs a dryer repair kit. Installed dryer repair kit . Unit operating as designed.
John B.
WASHER WHIRLPOOL MHW3505FW1 F3E1 code. Cleaned out the drain pump and the pressure switch tube. The washer tested good after this repair no fault or error codes.
Kenneth M.
WASH/DRY COMBO WHIRLPOOL WGT4027HW0 Installed control. Unit still not registering door open or closed. Ordering latch and control again. Rescheduled for Wednesday 4-29-20; ordrng 1 W11367652 (Control) and 1 W11176112 (Latch)
Cruz B.
WASHER MAYTAG MVWB865GW0 "Fixed- installed new parts (console, lid latch) calibration test 52 passed, auto test 51 passed as well, no codes, no leaks, unit is working as designed, cx ok repair."
Cruz B.
OVEN WHIRLPOOL WOS72EC0HS00 "Fixed- installed new part (blower) tested unit in a bake cycle it heated fine, no codes, cx ok repair."
Chase F.
DISHWASHER WHIRLPOOL WDT710PAYM3 Board and harness caught fire also insulation. Will need to call into whirlpool safety Monday to document. Took pics.; schdld next appmnt for 4/27 MON !
Chase F.
WASHER MAYTAG MHW3505FW1 Kids showing symptoms of Covid-19. Will need to reschedule for 14 days out from 4/22 (when I made last visit) instructed office multiple times ; schdld next appmnt for 5/6 WED !
Cruz B.
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Fixed for fcc- found top rack adjusters to be broken causing rack to lean down and not roll in & out, I then installed new part (adjuster) top rack in now rolling in and out and adjusting up & down as designed, cx ok repair."
Cruz B.
DRYER MAYTAG MEDB800VQ0 "Fixed- installed new parts (drum, dryer repair kit) tested unit in a high cycle it heated fine, runs quiet, good air flow, unit is working as designed, cx ok repair."
Chase F.
DRYER WHIRLPOOL WGD4850HW0 "Installed all new parts still no heat, ordering timer. ; ordrng 1 WPW10436302 (TIMER)"
Timothy J.
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 Customer states the RH RC door is not closing correctly and the gasket is torn. Door closer clicks and the gasket is torn.; ordrng 1 W10830274 (gasket-fip) and 1 WP12028505AP (ref dr closer cam)
Irvin F.
DRYER WHIRLPOOL MEDB765FW0 The unit is not working. Cx says was working one day next day fail. Checked power found no power to the unit. The breaker is dead. CX INSTEUCT GET ELECTRICTIAN.
Irvin F.
OVEN WHIRLPOOL WEG750H0HZ0 Power removed from oven. Parts installed. Power restored. X to program unit into WiFi.
Timothy J.
REFIRGERATOR WHIRLPOOL WRX735SDHZ02 Customer states that the FC is over freezing and the RC is freezing food randomly in all parts of the Compartment. Found frozen food on bottom shelves in the RC drawer and even on the LH door. FC temp is 2f(0f set point) there is moisture on the upper FC door. The door seal looks ok but the way the FC is stocked causes a drag on door closure. Checked damper operation and found it closing properly and not gap at the damper seal. Ordering a main control and UI. Schedule during WPTS hours so I can document this unit. Setting up a morning appointment for 5-4-20.; ordrng 1 W11043763 (cntrl-elec) and 1 W11265135 (panel-ui)
Chase F.
RANGE WHIRLPOOL WFG320M0BS3 Screw came loose from handle. Re installed handle correctly. All ops now testing out normal. Job complete.
Timothy J.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 The LH RC door switch is not being pushed in far enough for ice or water to come out of the dispenser. Ordering spacers and door switch.; ordrng 1 W11396033 (DOOR SWITCH) and 2 WP2177331 (plastic-sq)s and 2 WPW10221048 (spacer)s
John B.
REFRIGERATOR WHIRLPOOL WRX735SDHV00 The drawer on the left side was binding up and would not close or open properly. Replace the drawer in the slides. The refrigerator tested good at this time.
John B.
FREEZER WHIRLPOOL WRT111SFDM02 The refrigerator and freezer was frozen up with frosting. Defrosted the refrigerator and freezer section. Make sure it was clear of all ice and frost. Replace the defrost control. The refrigerator tested good.
John B.
REFRIGERATOR WHIRLPOOL WRF555SDFZ02 The water is leaking out of the filter housing. The customer had to shut the water off to the home. Ordering the parts; ordrng 1 12664501SP (BYPASS ) and 1 W10657242 (reservoir) and 1 W10735404 (filter) and 1 WPW10312696 (water inlet valve) and 1 WPW10444033 (tube-water)
John B.
DRYER MAYTAG MGDB765FW0 The customer was concerned about the timer. Explained the operations about the timer and how to use the controls properly. the timer countdown faster or holds the time longer if need be on normal cycles. The dryer tested good.
John B.
REFRIGERATOR KITCHENAID KRFC302ESS00 Temperature issue. Freezing on the top three shelves. Replacing the main control and the thermistor assembly. Ordering parts at this time.; ordrng 1 W10391289 (harns-wire) and 1 WPW10120827 (cntrl-elec)
Tyler F.
REFRIGERATOR WHIRLPOOL WRS325SDHZ04 Customer stated that the refrigerator door sitting higher than the freezer door fixed refrigerator door tested all work schedule this time.
Cruz B.
WASHER MAYTAG MVWX655DW2 "Need more work- found unit not turning on, checked for voltage at wall outlet and found 120v, found water in basket cx claims unit was in a cycles when unit stopped, ordering parts for unit. PSP item cntrl elec; ordrng 1 W11399437 (PUMP ) and 1 W11419215 (CNTRL ELEC)"
Tyler F.
REFRIGERATOR WHIRLPOOL WRT518SZFM00 Customer stated that the refrigerator section is not getting cold. Found unit is not going into defrost also freezer evaporator cover knob broken. Removed and replaced control and rear cover tested all works good at this time.
Tyler F.
REFRIGERATOR KITCHENAID KRMF706ESS00 Customer stated that when you open any of the doors the fridge turns off. Found shorted out deli display and broken wires in the deli drawer quoted customer for repair customer said she’s going to call Whirlpool to see if they’ll cover the parts collected service call.
Cruz B.
DRYER WHIRLPOOL WED7000DW1 "Needs more work- cx claims unit will not turn on, checked for voltage at wall outlet and found 240v, cx claims unit was over heating before it went dead, ordering parts for unit. ; ordrng 1 279838 (element,heater) and 1 WP3392519 (thermal fuse) and 1 WPW10691552 (cntrl-elec)"
Tyler F.
WASHER MAYTAG MVWC565FW1 Customer states that unit is not dispensing fabric softener. I found fabric softener cup is clogged with softener. Cleared and tested all works good at this time.
Chase F.
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 120v to icemaker but would not harvest. Installed new icemaker. All ops now testing normal time of repair. Job complete.
Cruz B.
REFRIGERATOR WHIRLPOOL WRS571CIDM01 "Need more work + cod - oow found evap cover and coils to be frozen over with hard ice causing poor cooling, only issue with unit- cx paid for service call only 115.00 with a personal check, cx has decided to go on with repair, ordering parts for unit, cx will pay the remaining balance after repair ($363.42) ; ordrng 1 W10861655 (harns-wire) and 1 WP2315549 (evap fan motor)"
Jonathan C.
REFRIGERATOR WHIRLPOOL WRS315SDHM01 Installed compressor and dryer vacuumed to 500 microns charged system tested unit starting to cool needs 24 to 48 hrs to cool properly
Cruz B.
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 "Need more work- found evap cover frozen over with hard ice, found freezer evap fan to be weak, ordering part for unit. ; ordrng 1 WP12466115SP (light switch) and 1 WPW10276647 (motor-evap)"
Jonathan C.
OVEN WHIRLPOOL W0S51EC0AB01 Installed thermal fuse tested working to spec
Chase F.
RANGE WHIRLPOOL WFG515S0ES1 "Took amp draw to ignitor, only drawing 1 amp, indicating a bad ignitor. Installed ignitor Wp9758079. Tested unit, all ops now testing out normal. Job complete."
Jim S.
REFRIGERATOR WHIRLPOOL WRF535SWHZ03 Installed ice maker and water valve.
Jonathan C.
OVEN WHIRLPOOL WFC150M0EW3 Installed thermal block tested working to spec
Joe M.
WASHER MAYTAG MHW8630HW1 Unit had a humming water pump due to it having a hard time draining. Replaced drain pump and unit began to function as designed. Job complete.
Tyler F.
DISHWASHER KITCHENAID KDTE334GPS0 Customer stated that the buttons are not responding. Ordering user interface not in stock.; ordrng 1 W11165145 (console)
Joe M.
DRYER MAYTAG MGDC465HW0 Unit is making a screeching noise due to a faulty roller. Replaced roller and unit began to function as designed. Job complete.
Patrick C.
WASHER MAYTAG WFW72HEDW0 Removed and replaced switch. Tested unit. All ops checked good
Joe M.
COMPACTOR WHIRLPOOL TU950QPXS2 Spoke to rich in customers door is not aligned due to the floor being uneven will contact Techline tomorrow.
Randy C.
WASHER MAYTAG MVWB765FW3 F9E1found unit not working just stays on drain. Drain burned out. Needs new pump. Replaced with stock. Ran diagnostics passed now drains. Working as designed. Job complete ; used 1 W10876600 (PUMP-WATER) from stock
Jim S.
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Replace control board. Unit tested ok
Patrick C.
RANGE-GAS AMANA AGR4230BAB3 Removed and replaced harness and spark module. Tested unit. All ops checked good
Tyler F.
WASHER WHIRLPOOL WFW92HEFC0 Customer stated that unit is not draining has long drain area code and pressure switch code. Ordering drain pump and pressure switch customer will have dryer off of washer before I return; ordrng 1 WPW10448876 (switch-wl) and 1 WPW10605427 (pump-water)
Patrick C.
WASHER MAYTAG MVWC200BW0 Left front suspension popped off. Reinstalled and secured. Tested unit. All ops checked good
Joe M.
WASHER MAYTAG MVWB765FW4 Unit had a sheet stuck in the tub. Removed agitator and tub and found sheets got through to the tub due to the agitator being misshaped. Replaced agitator and unit began to function as designed. Job complete.
Joe M.
REFRIGERATOR WHIRLPOOL WRX735SDBM03 Replaced gasket and light switch. Heated gasket and unit began to function as designed. Job complete
Tom R.
REFRIGERATOR WHIRLPOOL WRS973CIDM00 "Entered diagnostics, no air flow in RC. Evap Fan functional, visual inspection shows ice build up at RC Evap. Cleared air ways for customer, order and replace Thermistor, tech will return with Control Board./Thermistor - (W10316760); ordrng 1 W10316760 (thermistor)"
Joe M.
WASHER WHIRLPOOL WTW8040DW4 Unit has a bent suspension rod causing it to shake. Ordering suspension rod; ordrng 1 W11130356 (suspension)
Chase F.
WASHER WHIRLPOOL MVWB765FW "Found screw came loose from agitator. Tightened down screw. Tested. Unit is now running through complete cycles and working by design. Cx concerned about sound of shifter, informed cx this is a normal sound of operation. All ops now testing normal. Job complete."
Steven W.
DISHWASHER MAYTAG MDD8000AWS "Replaced upper LT and RT slides. Upper and lower drawers are opening and closing , latching properly. Unit is working properly at this time. 150.00 labor and 61.38 part and tax balance.( latch was returned ). Complete."
Cruz B.
REFRIGERATOR WHIRLPOOL WRT318FZDB01 "Fixed- installed all new parts (thermistor, cntrl box, motor evap) I then inspected the following compressor, lights, gaskets, doors, are working as designed, allow 12-24 hrs for cooling, cx ok repair."
Raymond D.
REFRIGERATOR KITCHENAID KRFC704FSS00 "Replaced water housing, evap cover, control, and ice maker, tested unit. Unit functioning as designed. Collected 232 via check."
Randy C.
DISHWASHER KITCHENAID KDTE334GPS0 "Removed and replaced motor. Tested no leaks. Passed now light comes on control, is not needed. All ops normal now job complete"
James M.
WASHER AMANA NTW4516FW3 Installed new board and latch. Unit now working as intended and customer approves function at this time.
Steven W.
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Ran diagnostics. Found RC door too low, squeaking when opened. Adjusted RC door height. Still squeaking after lubing hinge pin. Needs RC door thimble, RT top hinge. ; ordrng 1 W11409290 (HINGE) and 1 WP2182181 (THIMBLE)"
Kenneth M.
REFRIGERATOR BO WHIRLPOOL WRX988SIBM00 Installed ice maker and control. Tested unit. Unit is now working properly. Customer approves functions at this time.
Steven W.
WASHER WHIRLPOOL WFW560CHW0 Ran diagnostics. Had f0e2 error code. Cleared error code. Found dispenser is leaking. 2 count job. Allow extra time.; ordrng 1 W11318755 (DISPENSER )
Isidore A.
REFRIGERATOR KITCHENAID KBSD602ESS01 "Remove old optical transmitter and receiver. Installed new optical receiver and transmitter. Test optical operation ok, icemaker is working at this time."
Steven W.
RANGE KITCHENAID KDRS483VSS03 Right inner oven door glass shattered. Needs inner door glass. EST 346.92. Labor 150.00. 2 count job. Allow extra time. Instructed customer NOT to use foil in oven on bottom or racks.; ordrng 1 WP4449259 (GLASS- INNER)
Raymond D.
WASHER MAYTAG MVWX655DW0 "Upon arrival gearcase seized causing drive components to fail, need pulley, capacitor, motor, gearcase, belt, shield.; rqstng P&A on 1 W10721967 (drive pulley) and 1 W11035751 (gearcase) and 1 W11283592 (motor-drve) and 1 W11395618 ( APACITOR) and 1 WPW10006384 (drive belt) and 1 WPW10427633 (pulley shield)"
Raymond D.
REFRIGERATOR WHIRLPOOL WRT518SZFM00 "Upon arrival cx states unit freezing food in rc section. Frost still forming on top of fc. No leaks found, cx has some food touching liner. Replacing control to cover basics and will document with manufacture.; ordrng 1 W11371382 (CONTROL BOX)"
Raymond D.
DRYER WHIRLPOOL WGD5000DW3 "Upon arrival cx states unit making noise while running. Found small pebble between felt and bulkhead. Cleared and tested, 7nit functions as designed. Instructed cx on proper use and care."
Raymond D.
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Upon arrival unit stopped cooling randomly. No voltage to compressor, compressor ohms out fine. Needs inverter and main control.; ordrng 1 W11087200 (invrtr-box) and 1 W11089236 (cntrl-elec)"
Cesar H.
WASHER WHIRLPOOL WFW560CHW0 Noise do to off balance loads customer also stated unit is leaking found leak to be coming from bottom of door closer inspection found hair build up interrupted seal between glass a bellows
John B.
DISHWASHER KITCHENAID KDTM354DSS5 See my office notes. There was no power going to the dishwasher upon arrival. Reset the main breaker. The dishwasher started it. And tested OK at this time. Customer complained of us burning smell and the dishwasher appears to stall sometimes; ordrng 1 W11100742 (cntrl-elec)
Cesar H.
REFRIGERATOR KITCHENAID KSSC42QVS02 Cancel at door customer has extended warranty
Raymond D.
WASHER WHIRLPOOL WFW9150WW00 "Service call 115 parts 601.60 labor 187.90 total 961.65. Cx paid 115 via check, 846.65 due if cx wishes to continue repair. Parts list....console, control, line filter, upon arrival unit had f6e1 error, intermittent shutting down of 7n8t. Quoted cx for repair, cx will call back if he wishes to continue."
Dane K.
KITCHEN WHIRLPOOL WCG97US6HS Upon arrival the sinner knob was rubbing on the cooktop and turned. Made adjustment to gas valve so not properly sits above cooktop and no longer rubs. Unit functions normal now
Randy C.
REFRIGERATOR KITCHENAID KRFF707ESS01 Found not defrosting in the freezer all the way. Found unit froze bimetal and fan area with ice for a couple inches causing fan to make noise. Fridge compartment section frozen over. Found iced over and dye leakage. Found leaking at the fridge compartment. Needs new evaporator. Sealed system repair covered under warranty. This is a 3hour job. Please schedule accordingly. ***4 call count ****************4 call. ; rqstng P&A on 1 W11116006 (evaporator)
Kenneth M.
WASHER WHIRLPOOL WTW5000DW3 Hole in drsin hose and pressure hose causing leak. Ordeting nee hoses. Rescheduled custkner for wednesday 4-29-20; ordrng 1 W10899966 (Hose) and 1 WP353244 (Hose)
Isidore A.
REFRIGERATOR KITCHENAID KRFF707ESS01 "Ordering W10902214 thermistor , needs to defrost allow 2 hour.set defrost timer to 8hr cycle; ordrng 1 W10902214 (thermistor)"
Randy C.
DISHWASHER MAYTAG MDB4949SHZ1 Found leaking from motor. Scheduled for Thursday due to parts eta. ; ordrng 1 WPW10591570 (pump&motor)
Dane K.
DRYER AMANA NGD5800HW0 This unit is being used commercially. This unit has been modified to add a coin box on the side. Customer is using this for an entire RV park and wanted it to be a coin operated unit. Customer cut into unit in attempts to transform it into a coin operated commercial unit. When I told customer I could not work on it because of the modifications he made he got extremely angry and told me what I did for a living was a joke because he was a lineman I have no idea what that has to do with anything. Then the customer followed me out to my truck as I was leaving telling me that I was a piece of shit and to admit that I did not know how to fix the unit and then started calling me a little Gayboy and telling me to get out of my car and perform oral copulation on him
Dane K.
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 On arrival the door gaskets were all torn. Removed and replaced door gaskets and tested unit. Unit functions normal now
Kenneth M.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Slow to no ice production. Found unit with E2 error code. Ice maker lost position. Ordering main board and ice maker. Rescheduled customer for wednesday 4-29-20; ordrng 1 W10843055 (Control) and 1 W11294907 (Icemaker)
Isidore A.
REFRIGERATOR JENN-AIR JBZFL30IGX00 "Found icemaker W11234554 not completing harvest cycle , customer complaint of frost checked door seals , made minor adjustments, reschedule for icemaker and if needed to call tech support for authorization ; ordrng 1 W11234554 (icemaker)"
Chase F.
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 RC still not cooling properly. Evap fan motor running ok. Damper door openin and shutting properly. Ordering board. Pls give call back to EW this was his original call.; ordrng 1 W11174836 (CNTRL)
Danny G.
WASHER MAYTAG MHW8200FC0 Unit is not draining Found unit clogged bellow and drain pump with dog hair Cleaned bellow and drain holesPulled unit out and cleaned drain pump housing Reinstall unit Ran a self test cycle and unit completed with no issues and no leaks Unit is working properly.
Cesar H.
REFRIGERATOR KITCHENAID KRFC704FPS03 Found p1 connector not fully seated causing heater in fresh food compartment not to come on and frost to build up blocking air flow. Seated connector and all tested good
Isidore A.
REFRIGERATOR KITCHENAID KRSC503ESS00 "Send sealed system technician allow 3 hours Found sealed system leaking no frost pattern, nor get cold, compressor draw 1.2amp.ordering compressor W10779331, freezer evaporator WPW10239732 and fresh food evaporator WPW10643261; ordrng 1 W10779331 (compressor) and 1 WPW10239732 (evaporator) and 1 WPW10643261 (evaporator)"
Cesar H.
DISHWASHER WHIRLPOOL KDPE234GPS0 Failed wash motor wiring checked good has power from control determined failed motor W11085683 customer decline at the moment indicated they want to return it
Cesar H.
WASHER MAYTAG MHW3505FW1 Door boot/ bellows was not in correctly leaving a large gap between tub and basket where clothing was getting caught properly installed bellows and all tested good
Cesar H.
MICROWAVE WHIRLPOOL GT4175SPQ3 Failed lower door switch contacts fail to open when door closed customer declined .
Jonathan C.
WASHER MAYTAG MVWC415EW1 Installed control tested found drive hub bad ; ordrng 1 W10528947 (drive hub kit)
James M.
RANGE WHIRLPOOL WFG505M0BW2 Unit igniter not lighting. Ordering new. Will return when parts arrive. ; ordrng 1 W11176454 (igntr-oven)
Cesar H.
OVEN WHIRLPOOL WOD77EC0HS01 good rerouted for UI per customer they also emailed office the required documents to show pop Close escrow in June new build. Ui not responding will not boot up all connections checked; ordrng 1 W11428578 (UI)
James M.
WASHER MAYTAG MHW6630HW0 Unit has leak from pump. Ordering new. Will return when parts arrive. ; ordrng 1 W11316609 (pump-water)
Randy C.
RANGE WHIRLPOOL WEG750H0HZ0 "Replaced igniter, still won’t ignite. Cx wants ss one. ; ordrng 1 W11339755 (PANEL CONTROL )"
Kenneth M.
WASHER WHIRLPOOL WTW4816FW2 Long fill no fill error code. Found unit with faulty water valve. Ordering new water valve; ordrng 1 W11210459 (Valve)
Patrick C.
LAUNDRY MAYTAG MVWB865GW0 Lid cracked. Abuse not suspected. Needs new lid. Removed and replaced. Tested unit. All ops checked good
Jaime G.
DISHWASHER KITCHENAID KDFE454CSS4 Found dishwasher working normal brand agnostics no error codes stored call technical support on spoke to Chris we went through again through diagnostics and we couldn’t find anything tighten power cord contacts at the outlet everything checked OK all the time and service
Joe M.
REFRIGERATOR KITCHENAID KRMF706ESS01 Replaced parts unit should return to target temperature within 24 hours. Job complete.
Cesar H.
DISHWASHER WHIRLPOOL WDT710PAHW1 Heater not coming on no power to heater from control replaced control all tested good
William L.
WASHER MAYTAG MVWB835DC3 "Replaced latch Assy, ran self diagnostics cycle, unit operating as designed."
William L.
DISHWASHER KITCHENAID KDTE104ESS1 "Replaced tine row, retainer & roller assys. Tested bottom rack functions, tested ok"
Patrick C.
WASHER MAYTAG MVWC565FW Found the u it having issues with a suds error. Customer not using too much soap. Testing the unit out and it keeps powering off when motor kicks on. Ordering motor control and capacitor ; rqstng P&A on 1 W11026785 (motor-drve) and 1 W11116594 (cntrl-elec) and 1 W11395618 (CAPACITOR )
Leon M.
REFRIGERATOR WHIRLPOOL KRFC704FPS01 Cx states that unit is missing ice maker After running diagnostic check find that unit is missing ice maker and wire connections are just damaged coming from inside of left door Called Partner Spoke Elianor S.R. # 7727642597 . Explained the situation She said its not covered Cx needs to contact to Sears
Erick S.
REFRIGERATOR WHIRLPOOL GE BUILT IN right side tracked broken causing drawer not to slide in and out. Unit will need new track.; ordrng 1 WR72X10191 (slide asm 10)
Joe M.
REFRIGERATOR KITCHENAID KSSC48QVS05 WPW10395656 160.67WPW10159842 156.18WP2260518B 18.14Unit needs a water valve. Filter cap. And ice bucket.; ordrng 1 WP2260518B (cap-filter) and 1 WPW10159842 (valve-inlt) and 1 WPW10395656 (ice-contnr)
Cruz B.
DRYER MAYTAG MEDB765FW0 "Fixed for fcc-- cx claims unit is turn off within 5 mins into its cycle, removed bottom panel and tested sensor wire harness and found it to be bad, I then installed new one (harness wire) tested unit in a high heat cycle it heated, no codes, unit is working as designed, cx ok repair."
Joe M.
MW OVEN COMBO WHIRLPOOL KMHC319ESS4 Units magnate in is not heating machine. Ordering magnetron ; ordrng 1 W11230995 (magnetron)
Lance V.
REFRIGERATOR WHIRLPOOL AFD2535DEQ "Tech line sr#In sticky notesOn arrival unit was powered off, plugged in and compressor running, and unit has began cooling. Cannot hear any usual noise. Condenser coils warm, freezer section getting cold. Put on new start device and unit working as designed. Soap and bubble test discharge tube no leaks. Need to give it few days for cooling, if cooling stop we will need to re route with compressor and discharge tube.; used 1 W10613606 (CAPACITOR RELAY) from stock"
Lance V.
DRYER MAYTAG MEDX655DW1 "Fixed-replaced faulty bearing drum ring, as well as replaced 2 rollers, belt, and drive pulley. Ran and tested, unit is now spinning, and working as designed."
Lance V.
DRYER MAYTAG MEDB766FW0 "Fixed- replaced faulty drum seal as well as installed dryer repair kid, (rollers, belt, pulley). Ran and tested ok. Allow 10 minutes for glue to cure. Unit now fully operational"
Leon M.
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Technical Service Pointer #: W11092686EIce buildup on evaporator cover under crispers shelf Ice maker is overproducing ice,Cx aware to defrost unit prior next visit. ; ordrng 1 W10886931 (icemaker)
Lance V.
WASHER WHIRLPOOL WFW72HEDW0 "Fixed-replaced control board, panel control (user interface) as well as pressure switch. Auto test passed, unit is now working as designed, display is working now."
Lance V.
WASHER WHIRLPOOL MVWC565FW2 "Instructed customer on proper loading techniques , high efficiency detergent , as well as drain pipe in sink needs to not touch water. No errors stored in memory, passed calibration and auto test ok. Unit is working as designed."
William L.
WASHER MAYTAG MHW3505FW0 "Called cx , unit over filling, did not receive part tordered, ordered drain hose & water valve for unit. ; ordrng 1 W11281268 (hose) and 1 WPW10435242 (valve)"
Tyler F.
RANGE WHIRLPOOL KCGD506GSS00 Customer stated that the igniters stay on sometimes. Found spill shorted out switches but now is dry and working. Customer declined additional service.
Tyler F.
WASHER MAYTAG MVWB765FW0 Customer stated that the unit is not spinning the clothes out. Checked unit for error codes. Found overloading code. Ran unit through diagnostics. Found spins settings were on slowest settings. Fixed and calibrated all works good at this time. Pump sent to SW I don’t have it.
William L.
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Found dents on freezer door, Took picture of freezer door dents, see pics , ordered freezer door for unit.; ordrng 1 W11301145 (dor-fip)"
Tyler F.
MICROWAVE MAYTAG MMV4205DS1 Customer stated that the unit is off. Found open thermal fuse. Removed and replaced fuse from truck stock. Tested all works good at this time. Pre id parts sent to SW I didn’t receive.; used 1 W10138793 (FUSE) from stock
Randy C.
WASHER WHIRLPOOL CAE2745FQ0 Removed and replaced control and actuator. Tested now working as designed.
Leon M.
REFRIGERATOR WHIRLPOOL WRS571CIDM01 Cx states that unit is not working properly.After running diagnostic check find that unit is not cooling in both compartments unit has a bad control board; ordrng 1 W11035841 (cntrl-elec)
Timothy J.
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Checked unit for evidence of dye. Could not find any evidence of dye on the welds , exposed tubing, condenser or evaporator. Found the pressures are low. Called WPTS(7727671461) to document my findings, explain that the unit cools after the repair but looses cooling later( about 3-5 days) and for service advise. WPTS states that I can not find dye and I have installed 2 dye dryers and compressors that they would put the unit up for review. They stated that they would contact the customer but if the customer wanted to call in they should provide the sr # (7727671461) and call next week so they would have time to review the service report."
Steven W.
REFRIGERATOR MAYTAG MRT118FFFH01 Ran diagnostics. Not cooling. Found ice ball on cap tube into evaporator.; 1 W10836706 (EVAPORATOR ) and 1 W11092625 (COMPRESSOR )
Randy C.
DISHWASHER WHIRLPOOL KDTE704DPA0 Found not starting found door was hitting left side of cabinet and not allowing to latch. Lifted left leg. No more rubbing on side. Now starting up.
Rich S.
WASHER WHIRLPOOL WFW87HEDW0 "Replaced bad pressure switch...F3E1Ran diagnostics, passed.Operating as designed."
James M.
REFRIGERATOR KITCHEN AID KRFC704FSS Replaced parts. Ran icemaker fill test and home position test. Unit filled as intended and is working as intended at this time.
Kenneth M.
WASHER WHIRLPOOL MVWC565FW0 Installed cam and actuator and tested unit. Unit is now working properly. Customer approves function at this time.
Tom R.
REFRIGERATOR JENN-AIR JB36NXFXLE00 "Found Bailer Arm in the off position. Customer states that unit never made any ice after IM installation. Put Arm in on position, unit rotates, harvests, and calls for water. Tech left Bailer Arm in the off position after installation, recall on tech, job complete. No damage to unit or home from tech, job complete."
Timothy J.
DISHWASHER KITCHENAID KDTM404EBL3 Installed the sump and control. Tested unit. Unit checks ok.; ordrng 1 W10834770 (harns-wire)
Tom R.
WASHER MAYTAG MHW5500FW1 "Installed Control Board and Door Lock, ran diagnostic tests, check okay. No damage to unit or home from tech, job complete."
Timothy J.
WASHER MAYTAG MVWB835DW4 "Checked for faults, ran a service test, checked for grounded polarized power. No faults , unit passes the service test and the outlet is grounded and polarized. Called WPTS(7727592626) and was told to replace the UI.; ordrng 1 W11115285 (panel-cntl)"
Steven W.
WASHER MAYTAG MVWX655DW1 " Ran diagnostics. Had f2e1 error code. Cleared error code. Stuck in pump out mode. R & R pressure tube. Cleared tube. Ran calibration, auto test cycle. Fills, agitates, drains, rinses, dispenses, and spins properly. Complete."
Randy C.
WASHER WHIRLPOOL CAE2743BQ0 Ran diagnostics passed. Unit now working.. Client said he wants lid switch replaced . Found no issue with switch but client insisting he needs this switch replaced.; ordrng 1 WPW10482836 (latch)
Steven W.
DRYER-GAS WHIRLPOOL WGD75HEFW0 "Ran diagnostics. Not drying, found harness plug to Dryness sensor not seated. Reconnected harness plug. Tumbling and heating properly at this time. Instructed customer to have foil venting replaced with aluminum duct. Complete."
Randy C.
WASHER WHIRLPOOL WFW92HEFW0 Found model serial rubbed off from use. Bellow is all black mold needs replaced as well. Multiple error codes. F1e1 f8E1 long drain f5E2 Concern stops mid cycle and won’t proceed ran diagnostics valve for dispensing squeaking while dispensing and sounds like holding back from filling. Needs valves and dispenser as well. Found excessive soap in machine. Drain pump loud humming bad pump. Stacked unit. Needs to be unstacked. W108621903 call count. ; 1 W10862190 (dispenser) and 1 W11173364 (bellow) and 1 WPW10247306 (valve) and 1 WPW10448876 (switch-wl) and 1 WPW10605427 (pump-water)
Steven W.
DISHWASHER WHIRLPOOL WDT720PADM1 "Replaced heater assembly. Ran diagnostics. Had f5e1, f9e1 error codes. Cleared error codes. Ran diagnostics cycle. Heater amp draw 8.5A. Unit is plumbed to cold water, no air gap. Instructed customer to call plumber. Instructed customer NOT to use DW until plumbing is corrected. Complete."
Rich S.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Reroute for part...; ordrng 1 W11087438 (motor-evap) and 1 WPW10389152 (SUPPORT)
Francisco S.
DRYER WHIRLPOOL WGD6600VW "Checked unit found igniter not glowing. No voltage at igniter connector. Found loose wire on flame sensor harness. Secured wire unit still not igniting, removed and replaced igniter unit now checks ok.."
Rich S.
FREEZER WHIRLPOOL WRX986SIHZ00 Reroute for parts. Warped drawers...; ordrng 1 W10858802 (bin-freezr) and 1 WPW10493169 (bin-freezr)
Tyler F.
REFRIGERATOR KITCHENAID KSSP42QKS00 Customer stated that the refer compartment is not cooling. Found no air flow from freezer to refer compartment. Customer is going to try and defrost unit.
Erick S.
REFIRGERATOR KITCHEN AID KFIS29BBMS02 Cycled unit and found unit with frost buildup around evaporator causing Fan to make loud noise. Tested and found-heater not engaging causing it not to cycle properly. Replaced fan assembly with new bimetal. Re-tested it and unit is nowcooling properly in both sections job complete
Kenneth M.
OVEN MAYTAG MER6600FZ0 F2E1 error code. Shorted keypad. Ordering new control. Rescheduled customer for Friday 5-1-20; ordrng 1 W11092468 (Control)
Erick S.
WASHER WHIRLPOOL WFW9600TA01 Cycled unit and found unit grinding as it spinning. Found shavings coming down causing unit to have strong burning odor. Basket is completely disengaging from tub. Unit will need new complete tub job. Customer declined estimate time of service. Job complete
Erick S.
FREEZER KITCHENAID KRMF706ESS01 It’s all new parts on unit. Re-tested unit and unit cycled and filled with no errors. Job complete
Erick S.
M/W OTR KITCHEN AID KMHS120ESS09 Cycled unit and found rack not positioned properly causing it to Spark. Left roach holder leaning. Re tighten all screws surrounding rack holder. Re-tested unit unit is no longer sparking. Informed customer on operations with rack. Job comp
Jonathan B.
WASHER MAYTAG MVWB766FW1 Found loose connection to valve. Fixed connection. Tested unit and is working properly.
Tyler F.
RANGE WHIRLPOOL WGG745S0FS02 Customer stated that the grate is cracked in 2 places causing pans to move. Found defective grate. Ordering grates mot in stock.; ordrng 1 W11449099 (GRATE)
Tyler F.
REFRIGERATOR WHIRLPOOL WRF535SWHZ01 Customer stated that the million on refer door is broken. Ordering mullion not in stock. Need to lift door when return.; ordrng 1 WP12722803AP (rail-mulln)
Rod H.
WASHER MAYTAG MVWB835DW "declined estimate from Lowe’s"
Rod H.
WASHER WHIRLPOOL WFW6620HC0 Returned to replace defective part W11322905 and W11324037As designed operation returned with no issues
Erick S.
DISHWASHER WHIRLPOOL WDT970SAHW Office cannot get a hold of customer. No voicemail set up. Cannot run call. Customer is a no-show; schdld next appmnt for 5/6 WED !
Jonathan B.
WASHER WHIRLPOOL WFW560CHW0 Found defective drawer.; ordrng 1 W11318755 (drawer)
Jonathan B.
FREEZER KITCHENAID WRV986FDEM Found defective thermistor and fan; ordrng 1 W11109595 (motor-evap)
Michael M.
DRYER MAYTAG MGDB835DW4 Cx states unit sometimes makes a rattling noise but unit needs to run for excessive time. Unit is running check lint creek light was illuminated. Cx states dryer vent exits on the roof.Cx states they cleaned the dryer vent with a blower but did not run a cleaning brush through the hard piping.Dryer is running on timed dry entire time and tech was not able to recreate issue. Advised cx to record event and call back if issue persist. No functional failures while tech is in the home. Job complete
Jonathan B.
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Found defective control board. ; ordrng 1 W11224256 (cntrl-elec)
Andrew P.
REFRIGERATOR KITCHENAID WRV986FDEM00 Checked unit pressure and was 8 inches in vacumn and head pressure was 185. Ran diagnostics test 4 pressure equalized test 4 sub 4 low side was 2 psi and high side was 138 psi. Test 4 sub 5 low side was 8 inches vacumn and high side was 200 psi. Unplugged unit in test 4-5 dumped charged. Removed cap line from freezer evap. Ran 130 psi charge and no nitro coming out of freezer cap line. Called WPL techline to document SR# 7727641379 unit sent for product review.
Rod H.
REFRIGERATOR KITCHEN AID KRSC500ESS00 Found that addional issues with user interface control. User interface won’t respond to all buttons; ordrng 1 W10822646 (cntrl-elec)
Enrique R.
DRYER WHIRLPOOL WGD5000DW3 "Whirlpool dryer not heating , Found shorted thermal cut off . Installed new part . Tested it , all functions work as designed ."
Jim S.
DISHWASHER KITCHEN AID KDTE204ESS4 Fault 7-1 No temperature rise detected. Heater did not turn on in diagnostic testing. Touch pad was difficult to work. Wash motor will decrease in pressure durning the testNo high loop in the drain hose. Will be causing dirty water to drain back into the dishwasher.; rqstng P&A on 1 W10696509 (heater) and 1 W10902006 (cntrl-elec) and 1 W10905441 (console) and 1 W11084657 (pump&motor)
Enrique R.
RANGE WHIRLPOOL WFC150M0EW0 Installed new control . All functions tested normal .
Jim S.
DRYER ELECTRIC MAYTAG MVWC565FW0 Missing parts in the boxes and a defective lid lock; ordrng 1 W10752187 (screw) and 1 W10837741 (lid strike) and 1 W11307244 (latch) and 1 W11385424 (RETAINER)
Chase F.
WASHER MAYTAG MVWX655DW Cx concern is that they are not getting enough water to unit. Found cold valve solenoid clogged with dirt. Cleaned out valve and re installed. Unit now getting proper amount of water to unit. Tested and calibrated. All ops now testing out normal. Unit now working by design. Job complete.
Cruz B.
REFRIGERATOR KITCHENAID KRMF706EBS01 "ff compartment is not cooling properly, found Condensation on ice box, found fan not blowing causing condensation, found temps in ff @ 40° which is normal found temps in fc @ 5° which is normal, led module lights flickering at times according to the customer, unit needs parts."
Timothy J.
REFRIGERATOR KITCHENAID KRFC300ESS01 Inspected unit and found a gap at the ULH FC door gasket. Steamed gasket and frosted area. Door is sealing better tracks feel like they have more resistance than intended after clearing them of frost. Checked damper operation. Damper is opening and closing properly.; ordrng 2 WP13055901 (slide)s
Michael M.
WASHER MAYTAG MVWC565FW2 "Cx showed tech two videos of unit in use. One video in rinse mode and the other vid in spin cycle both making wobbling noises.Removed agitator and hub drive and inner wash tub found nothing damaged or any indications of any issues. Tub spins freely by hand with no noises.Tipped unit back and removed splutch kit and is good, shifter arm is good motor is good no idea what’s going on. Ordering gearcase W11035751And inner wash tub W10752719Office to contact cx when parts are available; ordrng 1 W10752719 (INNER WASH TUB) and 1 W11035751 (GEARCASE)"