Near Porterville, CA 93257
Erick
Job Details: 02/21/2019
RANGE GE DGBS66DEK3BB Installed new parts on unit. Retested I wi5 cust and all burners are now working. Job complete.
Near Porterville, CA 93257
Erick
Job Details: 02/21/2019
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Cycled ice maker and found it not responding. Tested water and found no water t ice maker. Found frozen tube causing failure. Defrosted tube and water is now reaching ice maker. Repalced ice maker. It passed all tests with no errors. Job complete.
Near Bakersfield, CA 93307
Dane
Job Details: 02/21/2019
WASHER MAYTAG MVWB725BW0 Installed inner and outer tub and tested unit. Unit functions normal now
Near Bakersfield, CA 93305
Dane
Job Details: 02/21/2019
WASHER GE GTW485ASJWS "R,over and replaced control tested unit. Unit functions normal"
Near Bakersfield, CA 93312
Erick
Job Details: 02/21/2019
OVEN WHIRLPOOL JENNAIR
Near Bakersfield, CA 93308
Dane
Job Details: 02/21/2019
REFIRGERATOR FRIGIDAIRE KSRT25CRMS01 Installed bimetal and gasket and tested unit. Unit functions normal now
Near Bakersfield, CA 93308
Dane
Job Details: 02/21/2019
DRIYER FRIGIDAIRE FFLG3911QW Upon arrival the unit was not drying the clothes leaving and very wet inside. Found the igniter not activating. Removed and replaced igniter and tested unit. Unit functions normal now; used 1 5304517325 (IGNITER ) from stock
Near Bakersfield, CA 93308
Dane
Job Details: 02/21/2019
WASHER WHIRLPOOL WFW92HEFW0 Upon arrival the drain pump will run constantly. Found the water level switch shorted out. Removed and replaced water level switch and tested unit. Unit functions normal now.
Near Bakersfield, CA 93306
Dane
Job Details: 02/21/2019
FREEZER KITCHENAID KRFF507ESS01 Evacuated charge removed and replaced compressor valve stem and evaporator motor and tested unit. Unit functions normal now
Near Arvin, CA 93203
Dane
Job Details: 02/21/2019
WASHER GENERAL ELECTRIC GFWS3500LW Installed control board and tested unit. Unit functions normal now
Near Porterville, CA 93257
Erick
Job Details: 02/21/2019
DRIYER GE GTD42GASJWW
Near Arvin, CA 93203
Dane
Job Details: 02/21/2019
RANGE MAYTAG W10784962A
Near Bakersfield, CA 93307
Dane
Job Details: 02/21/2019
WASHER WHIRLPOOL MVWX655DW1
Near Bakersfield, CA 93312
Dane
Job Details: 02/21/2019
DISHWASHER FRIGIDAIRE FGID2466QF Removed and replace dgasket and tested unit. Unit functions normal now
Near Bakersfield, CA 93304
Dane
Job Details: 02/21/2019
REFRIGERATOR FRIGIDAIRE FFHT2021TW "Removed and replaced compressor, evap, condenser, dryer and tested unit. Unit functions normal now"
Near Arvin, CA 93203
Dane
Job Details: 02/21/2019
WASHER GE GTW330ASKWW Upon arrival the unit would not drain found the drain pump getting 120 but would not activate. Removed and replaced pump and tested unit. Unit functions normal now; used 1 WH23X27574 (PUMP) from stock
Near Bakersfield, CA 93305
Dane
Job Details: 02/21/2019
DRIYER GE GTD42GASJWW Upon arrival unit was not heating. Found unit with open thermostat. Unit needs a new thermostat; ordrng 1 WE04X25197 (THERMOSTAT )
Near Arvin, CA 93203
Dane
Job Details: 02/21/2019
DRIYER GE GTD65EBPL0DG Upon arrival the unit was not heating. Found the thermostat open. Removed and replaced
Near Bakersfield, CA 93301
Dane
Job Details: 02/21/2019
OVEN FRIGIDAIRE FGF366EMC Upon arrival the unit would give an F 10 fault code when trying to use the oven. Checked ohms at temp sensor and resistance was perfect .unit needs control ; ordrng 1 316419141 (overlay) and 1 5304509983 (CLOCK)
Near Bakersfield, CA 93301
Dane
Job Details: 02/21/2019
DRIYER GE GUD27GSSJWW Upon arrival the unit would not heat. Found igniter cracked. Unit needs a new igniter; ordrng 1 WE4X739 (IGNITER)
Near Bakersfield, CA 93308
Dane
Job Details: 02/21/2019
WASHER MAYTAG MVWB765FW Upon arrival th unit was leaking. Found drain hose not clamped to pump. Secured clamp and tested unit. Unit functions normal now
Near Bakersfield, CA 93306
Dane
Job Details: 02/21/2019
REFRIGERATOR GE GFE28GMKES Removed and replaced fan and tested unit. Unit functions normal now
Near Bakersfield, CA 93304
Dane
Job Details: 02/21/2019
WASHER AMANA NTW4516FW1 Upon arrival the unit was giving hot water when it was set a cold. Found the inlet hose is reversed. Cold water set a hot valve and hot water set to cold valve. Installed hoses to proper valve and tested unit. Unit functions normal now
Near Bakersfield, CA 93304
Dane
Job Details: 02/21/2019
RANGE- GAS AMANA RGB508PH8WH "Upon arrival oven would not start. Found unit needed new oven igniter. Removed and replaced oven igniter and tested unit. Unit functions normal now; used 1 12400035 (IGNITER,OVEN) from stock"
Near Bakersfield, CA 93308
Dane
Job Details: 02/21/2019
WASHER WHIRLPOOL CAE2795FQ0 Ordering parts; ordrng 1 W11159068 (GEARCASE)
Near Bakersfield, CA 93307
Dane
Job Details: 02/21/2019
REFRIGERATOR FRIGIDAIRE LGHX2636TF0 Removed and replaced inverter board and tested unit. Unit functions normal now
Near Bakersfield, CA 93314
Dane
Job Details: 02/21/2019
REFRIGERATOR FRIGIDAIRE FGSC2335TF Ronnie..from tech support 82406053 file number upon arrival the lights in the freezer would not come on. Found white wire with red tracer going to the j4 connector to the freezer lights broken. Unit not repairable.
Near Bakersfield, CA 93312
Dane
Job Details: 02/21/2019
DISHWASHER BOSCH SHE53TF5UC/02 On arrival of the unit would not wash. Found unit missing middle spray arm. Water was pelting out of spray arm orifice.
Near Taft, CA 93268
Dane
Job Details: 02/21/2019
WASHER MAYTAG MVWC565FW Upon arrival th unit was dead. Unit needs new control ; ordrng 1 W11162438 (CONTROL)
Near Bakersfield, CA 93312
Dane
Job Details: 02/21/2019
REFRIGERATOR FRIGIDAIRE FGHB2866PF Upon arrival the unit was not making ice. Found icemaker evap iced over and fan stoped. Unit needs new air handler kit and new fan; rqstng P&A on 1 5303918784 (air handler housin) and 1 5304493604 (fan & gasket kit)
Near Bakersfield, CA 93306
Dane
Job Details: 02/21/2019
MICROWAVE WHIRLPOOL GMC305PDB6 Only installed one spring because one box was empty. Ordering new spring; ordrng 1 4451009 (spring)
Near Bakersfield, CA 93308
Dane
Job Details: 02/21/2019
REFRIGERATOR GE GTS21FGKWW Unit not going into defrost. Heater shower and and took out thermostat thermostat and defrost control sticks; ordrng 1 WR09X27353 (DEFROST THERMOSTAT ) and 1 WR09X27353 (DEFROST CONTROL) and 1 WR87X30286 (HEATER)
Near Bakersfield, CA 93306
Dane
Job Details: 02/21/2019
WASHER GE GTW460ASJWW By arrival the unit was not agitating. Found the shifter not shifting to the agitating position. Unit needs a new shift; ordrng 1 WH05X25036 (SHIFTER)
Near Bakersfield, CA 93314
Dane
Job Details: 02/21/2019
REFRIGERATOR BO [UIS # 4114] n/a Upon arrival the fresh side was not cooling. Found fan not turning. Unit needs new fan; ordrng 1 WR60X10340 (fan motor dc fz evap)
Near Bakersfield, CA 93308
Dane
Job Details: 02/21/2019
FREEZER FRIGIDAIRE FFFH17F2QWB Unit was not going into defrost. Unit needs new defrost timer; ordrng 1 5304518034 (TIMER)
Near Bakersfield, CA 93308
Dane
Job Details: 02/21/2019
REFRIGERATOR WHIRLPOOL WRF757SDEM01 Unit not going into defrost. Ordering parts; ordrng 1 W10843055 (cntrl-elec) and 1 W11033168 (harns-wire) and 1 WPW10443217 (valve)
Near Clovis, CA 93612
Chris
Job Details: 02/21/2019
DRYER MAYTAG MEDB765FW
Near Fresno, CA 93727
Chris
Job Details: 02/21/2019
WASHER MAYTAG MVWX655DW1 Entered wash machine in the diagnostics Received long drain error code. And ui fault code. Replace control board and also cut off the foot of the drain line. Calibrated unit ran test everything checks out good now. Got complete
Near Fresno, CA 93727
Chris
Job Details: 02/21/2019
WASHER WHIRLPOOL WTW4855HW0 I entered washer into diagnostics received an overload code also long drain code. I cleared codes calibrated unit then ran a systems test all functions test normal. Showed customer proper loading procedure and also how to use their new wash machine with all the different functions it has. Wash machine is functioning as designed. Job completed.
Near Fresno, CA 93737
Chris
Job Details: 02/21/2019
REFRIGERATOR FRIGIDAIRE FGTR2037TF1 Found gears On icemaker not engaging. Removed and replaced with new icemaker checked for proper function icemaker is not functioning properly. Job complete.
Near Fresno, CA 93730
Chris
Job Details: 02/21/2019
OVEN WHIRLPOOL WOS72EC0HS001 Customers issue with there was no display to oven control panel. Found breaker tripped. Tested oven for proper function of functions test normal in bake and broil. Job complete
Near Fresno, CA 93703
Chris
Job Details: 02/21/2019
WASHER WHIRLPOOL WTW5000DW1 Found lid latch to be bad also received communication code with control board. Replaced control board and lid latch all functions tested good. Job completed
Near Fresno, CA 93711
Chris
Job Details: 02/21/2019
WASHER MAYTAG MHW5500FW0 Upon arrival found doorlock to be Faulty. Removed and replaced with new part. Check for proper function everything is functioning normal now. Job complete
Near Friant, CA 93626
Chris
Job Details: 02/21/2019
FREEZER WHIRLPOOL WRT318FZDW05
Near Clovis, CA 93611
Chris
Job Details: 02/21/2019
REFRIGERATOR FRIGIDAIRE FFHS2311LBA Upon arrival customer’s issue icemaker was not producing ice. Found Stuck in a vertical position. Also found water valve for icemaker and dispenser not engaging. Removed and replaced both Icemaker and water valve tested for proper function everything checks out good. Job completed
Near Clovis, CA 93619
Chris
Job Details: 02/21/2019
REFRIGERATOR JENN-AIR JS42SSDUDE01 Found motor to be functioning problem is ice dispenser is missing parts no shaft And other parts listed. One part is Out of stock told customer when parts come in the shop will call and confirm appointment; ordrng 1 W10785288 (holder) and 1 WP2198628 (seal) and 1 WP2315559 (sleeve) and 1 WP2318082 (shaft) and 1 WP8281163 (screw)
Near Fresno, CA 93727
Chris
Job Details: 02/21/2019
WASHER MAYTAG MVWX655DW1 Return to customers home after being there this morning.Found new Control board I installed to be defective. Ordering the board will return tomorrow.; ordrng 1 W11116592 (cntrl-elec)
Near Fresno, CA 93703
Chris
Job Details: 02/21/2019
REFRIGERATOR FRIGIDAIRE LFSS2612TF0 Customer had no water coming from dispenser. First found valve not engaging. Replace three-way valve. Still having issues with water not dispensing something is plugged inside the water tube in the door; ordrng 1 218976439 (tube-water inlet) and 1 240563635 (MODULE DISPENSER )
Near Auberry, CA 93602
Chris
Job Details: 02/21/2019
COOKTOP KITCHENAID KICU509XSS00 Customers receiving an F 47 code. Reoccurring problem ordering module and display; ordrng 1 W10857232 (module) and 1 WPW10396615 (display)0
Near Clovis, CA 93611
Chris
Job Details: 02/21/2019
WASHER MAYTAG MVWB765FW0 Customer is experiencing loud noise during wash cycle. I found your case to be slipping also clutch is not engaging correctly. Ordering parts; ordrng 1 W10734521 (slider) and 1 W10754448 (clutch) and 1 W10811956 (drum assembly)
Near Hesperia, CA 92345
Cesar
Job Details: 02/21/2019
DRYER WHIRLPOOL WGD4616FW0 Installed kit tested good
Near Phelan, CA 92371
Cesar
Job Details: 02/21/2019
OVEN WHIRLPOOL RBD275PVQ02 Control has power and no display failed control W10438750 control is discontinued
Near Phelan, CA 92371
Cesar
Job Details: 02/21/2019
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 noise found condenser fan motor housing bent and fan blade slightly touching housing as it spun housing is metallic and I was able to bent it back all tested good
Near Phelan, CA 92371
Cesar
Job Details: 02/21/2019
DRIYER GE GTD33GASK0WW Frame on unit is bent causing drum to scrape during spin unit is being replaced by store will not be ordering parts
Near Adelanto, CA 92301
Cesar
Job Details: 02/21/2019
DRYER AMANA NGD4655EW2 Instruct on air flow and use of dryer sheets. Found dryer sheet stuck against exhaust vent blocking air flow unit tested good
Near Helendale, CA 92342
Cesar
Job Details: 02/21/2019
MICROWAVE WHIRLPOOL AMV2307PFW2 Failed 20a fuse on unit ran checks found no shorts or failed components to cause fuse to fail replaced failed fuse and unit tested good ; used 1 W10138793 (FUSE) from stock
Near Hesperia, CA 92345
Cesar
Job Details: 02/21/2019
DISHWASHER BOSCH SHPM65W55N11 Shorted KEY on UI UNIT STUCK ON 1 mode not responding to changes ui does have power ; ordrng 1 11013384 (UI)
Near Victorville, CA 92395
Cesar
Job Details: 02/21/2019
RANGE WHIRLPOOL WFG540H0EW0 Failed ignitor crack in ceramic causing a loss of spark replaced ignitor tested good
Near Apple Valley, CA 92308
Cesar
Job Details: 02/21/2019
OVEN WHIRLPOOL WFG520S0FS Replaced control and tested unit it is working at this time
Near Helendale, CA 92342
Cesar
Job Details: 02/21/2019
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 Failed ice maker overfilling causing water to spill out of ice maker replaced ice maker all tested good
Near Victorville, CA 92394
Cesar
Job Details: 02/21/2019
RANGE WHIRLPOOL WFG525S0HZ1 Customer instruct on function and use unit tested good door is closing it does stick out on one side more than the other compared to front panel it’s less than a 1/4 inch
Near Hesperia, CA 92344
Cesar
Job Details: 02/21/2019
REFRIGERATOR KITCHENAID KRFC704FPS01 "Ice maker not filling with water thermistors , fan motor, and ice maker past test when asked to fill ice maker will not fill control cuts power off second. Also evap fan in freezer is grinding ; ordrng 1 W10865318 (fan) and 1 W11099565 (CONTROL ) and 1 W11177683 (EVAP COVER ASSEMBLY ) and 1 W11194380 (VALVE)"
Near Hesperia, CA 92345
Cesar
Job Details: 02/21/2019
REFRIGERATOR WHIRLPOOL WRF535SMBM00 Failed ice maker has power will not cycle replaced failed ice maker Tested good
Near Hesperia, CA 92345
Cesar
Job Details: 02/21/2019
DISHWASHER AMANA ADB1400AGW1
Near Adelanto, CA 92301
Cesar
Job Details: 02/21/2019
MICROWAVE OVEN FRIGIDAIRE FFMV164LSA Found main fuse ohm open found cause to be a failed door switch holder and switch causing a short in the unit causing fuse to fail ; ordrng 1 5304464099 (switch) and 1 5304488359 (fuse) and 1 5304509457 (LATCH) and 1 5304509459 (SWITCH)
Near Apple Valley, CA 92308
Cesar
Job Details: 02/21/2019
REFRIGERATOR WHIRLPOOL ED5VHEXVQ04 Found failed ice maker double filling causing water to spill out and then jamming motor on ice maker replaced ice maker ran test all checked good
Near Victorville, CA 92395
Cesar
Job Details: 02/21/2019
REFRIGERATOR KITCHENAID KSSC48QVS10 Replaced control UI responds to dispense ice now and auger motor turns but ice door does not open no power from main control still not giving water to ice maker ; ordrng 1 W11243758 (VALVE) and 1 WP2318054 (cntrl-elec) and 1 WPW10427079 (cntrl-elec)
Near Apple Valley, CA 92308
Cesar
Job Details: 02/21/2019
WASHER GE GTW460ASJ9WW Found front left suspension rod out of the socket causing basket/ tub assembly to fall. Reinserted rod and tested unit, found from rod coming off
Near Apple Valley, CA 92307
Cesar
Job Details: 02/21/2019
WASHER WHIRLPOOL WTW5000DW1 Found failed start capacitor on motor causing motor not to spin replaced cap calibrated and tested good
Near Hesperia, CA 92345
Cesar
Job Details: 02/21/2019
DRYER MAYTAG MGDX500XW0 Replaced seals and all tested good
Near Hesperia, CA 92345
Cesar
Job Details: 02/21/2019
REFRIGERATOR WHIRLPOOL WRT148FZDW00 Found unit has had prior service at one point and who ever worked on it did not reinstall evap cover on correctly. It was touching evap fan blade keeping motor from turning and distributing cold air thru the unit. Properly installed cover and removed ice that built up from lack of air flow and all tested good
Near Hesperia, CA 92345
Cesar
Job Details: 02/21/2019
WASHER WHIRLPOOL WTW4816FW1 Replaced valve all tested good notified customer hose to unit is leaking
Near Barstow, CA 92311
Cesar
Job Details: 02/21/2019
DRYER MAYTAG MGDX655DW2 Replaced switch tested good
Near Victorville, CA 92395
Cesar
Job Details: 02/21/2019
WASHER GE GTW460ASJ4WW Suspension rod came off the mount on tub causing unit to leak reinstalled and secured rod unit tested good
Near Apple Valley, CA 92307
Cesar
Job Details: 02/21/2019
REFRIGERATOR WHIRLPOOL WRF954CIHV00 Replaced control let customer know to give unit 24 hrs to see difference in temp
Near Apple Valley, CA 92307
Cesar
Job Details: 02/21/2019
REFRIGERATOR FRIGIDAIRE FGHS2631PF4A Failed ice maker not producing ice properly its overfilling and getting stuck rerouted for ice maker ; ordrng 1 5303918344 (ice maker assy)
Near Helendale, CA 92342
Cesar
Job Details: 02/21/2019
WASHER MAYTAG MVWB765FW2 Lid was defective reordering ; ordrng 1 W11259006 (LID)
Near Apple Valley, CA 92308
Cesar
Job Details: 02/21/2019
DRIYER WHIRLPOOL WGD8900BC0 Found failed rollers and pulley bearings are worn and not spinning properly installed kit unit tested good ; used 1 4392067 (DRYER REPAIR KIT) from stock
Near Oak Hills, CA 92344
Cesar
Job Details: 02/21/2019
M/W OTR KITCHENAID KMHC319ESS3 Sparks out of wave guide cover is burnt up will need to be replaced. Unit does not spark without wave guide indicating mag is good ; ordrng 1 W10533498 (covr-inlet)
Near Apple Valley, CA 92308
Cesar
Job Details: 02/21/2019
WASHER WHIRLPOOL WTW5000DW1 Clogged drain pump found lint build up in pump cleared and ran test unit checked good
Near Apple Valley, CA 92307
Cesar
Job Details: 02/21/2019
REFRIGERATOR KITCHENAID KRFF707ESS01 Found fresh food evaporator frozen over causing air flow restrictions replaced harness for defrost sensor tested good
Near Victorville, CA 92394
Cesar
Job Details: 02/21/2019
REFRIGERATOR WHIRLPOOL WRS331FDDW01 Replaced fan motor tested good
Near Victorville, CA 92394
Cesar
Job Details: 02/21/2019
OVEN WHIRLPOOL WOS51EC0AS04 Replaced latch and fuse unit tested good
Near Victorville, CA 92392
Cesar
Job Details: 02/21/2019
DRIYER GE GTD65GBSJ2WS Worn drum glides on front bulk head drum is running on the hard plastic routed for glides ; ordrng 2 WE3M51 (bearing slide)s and 2 WE3M52 (bearing slide)s
Near Adelanto, CA 92301
Cesar
Job Details: 02/21/2019
WASHER WHIRLPOOL WTW5000DW1 Replaced capacitor tested good
Near Adelanto, CA 92301
Cesar
Job Details: 02/21/2019
REFRIGERATOR WHIRLPOOL WRX735SDBM02 Water line to ice maker failed causing a water leak going from top of refrigerator all the way down to the freezer ; ordrng 1 67006317 (tube-water)
Near Adelanto, CA 92301
Cesar
Job Details: 02/21/2019
RANGE FRIGIDAIRE LGGF3043KFS Failed door latch mechanism motor turns to unlock door but latch stays in place routed for latch ; ordrng 1 316405800 (latch)
Near Victorville, CA 92395
Cesar
Job Details: 02/21/2019
MICROWAVE WHIRLPOOL WMH32519HZ3 Display not responding properly see pic. All lights come on and unit resets it’s self problem in control routed for control ; ordrng 1 W11221051 (CONTROL)
Near Apple Valley, CA 92307
Cesar
Job Details: 02/21/2019
WASHER AMANA NTW4516FW2 Control is dead has 120v to it will not respond routed for control lid is locked can’t take a pick of model ; ordrng 1 W11170317 (CONTROL )
Near Los Angeles, CA 91344
Billy J.
Job Details: 02/21/2019
REFRIGERATOR WHIRLPOOL WRS571CIHZ01
Near Stevenson Ranch, CA 91381
Billy J.
Job Details: 02/21/2019
DISHWASHER KITCHENAID KDTE334GBS0 Upon arrival cx states she is getting a white residue on her dishes first I found cx was not using a rinse aid and proper soap I then tested unit and found spray arms clogged I was able to remove and clean recalibrated unit and tested job complete unit now working as designed
Near Apple Valley, CA 92307
Cesar
Job Details: 02/21/2019
REFRIGERATOR FRIGIDAIRE FFTR2021TS1 Failed evap fan has 120v will not spin. Removed found shaft on motor doesn’t turn routed for fan motor ; ordrng 1 242077702 (motor)
Near Los Angeles, CA 91326
Billy J.
Job Details: 02/21/2019
DRYER WHIRLPOOL WGD90HEFC0 upon arrival removed and replaced top panel job complete
Near Santa Clarita, CA 91350
Billy J.
Job Details: 02/21/2019
DISHWASHER KITCHENAID KDTE204GPS0 Upon arrival cx stated drawers would just fall out I lowered legs as much as cabinet would allow tested job complete
Near Victorville, CA 92394
Cesar
Job Details: 02/21/2019
WASHER MAYTAG MVWX655DW1 Failed capacitor on motor causing motor not to turn ; ordrng 1 W11158831 (CAPACITOR )
Near Santa Clarita, CA 91390
Billy J.
Job Details: 02/21/2019
OVEN WHIRLPOOL KODE500ESS00 Uon arrival installed glass screws and badge retested job complete
Near Los Angeles, CA 91342
Billy J.
Job Details: 02/21/2019
REFRIGERATOR WHIRLPOOL GC5SHAXVS00
Near Los Angeles, CA 91040
Billy J.
Job Details: 02/21/2019
REFRIGERATOR WHIRLPOOL WRS325FDAM04 upon arrival freezer evaporator is completly frozen omhed out heater good found unit has bad adaptive defrost ordering; ordrng 1 WPW10366605 (cntrl-elec)
Near Fresno, CA 93704
Andrew
Job Details: 02/21/2019
WASHER WHIRLPOOL WTW5000DW2 Cx stated unit not draining and other “stuff”. Ran diagnostics and no fault codes. Ran auto test and unit worked fine. Filled unit and it filled and agitated. Recalibrated unit and leveled unit. instructed Cx on proper load size and use of proper soap and cycles.
Near Fresno, CA 93726
Andrew
Job Details: 02/21/2019
WASHER WHIRLPOOL WTW4816FW2 Cx stated unit not working and running cycles. Ran diagnostics and found long fill fault. Cx had hot water shutoff. Instructed Cx that unit needs hot water to run cycled and if Cx does not to use hot water they have to use the tap cold option only. Unit is functioning as designed