Local Reviews
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Erick S.
WASHER MAYTAG MHW8630HW1 Install new parts on unit. Retested and he passed all test for no errors. Job complete
Jonathan B.
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Replaced defective valve. Tested unit and is working properly.
Erick S.
REFRIGERATOR WHIRLPOOL WRX735SDHB Found scratch scuff marks on the upper right hand inside corner of right side refrigerator. Unit will need new door; ordrng 1 W10865003 (dor-fip)
Jonathan B.
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Replaced defective thermistor. Tested unit and is working properly
Patrick C.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Removed and replaced evap fan motor. Tested unit. All ops checked
Rod H.
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Noisey Confirmed Product not connected to water so Icemaker will continue to function if turned on.Operators guide does not explain noises related to this condition.Turned off icemaker so it will not function till water is hooked up and Cx turns It back on.
Tyler F.
REFRIGERATOR MAYTAG MFD2561HES Customer stated that the unit sometimes warms up to the 50 degree range then will go back down. U it working at this time but damper may be getting stuck. Removed and replaced damper tested all works good at this time.
Tyler F.
OVEN WHIRLPOOL WFG550S0HZ1 Customer stated that the door will not close. Found broken active hinge. Removed and replaced hinge tested all works good at this time.
Francisco S.
WASHER WHIRLPOOL MGD6630HC0 Checked unit found error code f3 e3. Cx stated it happened once he reset power and it has not done it since. Performed exhaust and inlet thermistor resistance check. Found vent a bit obstructed. Vent partially blocked by cx front porch configuration. Cleared out as much lint as I could. Checked wiring on relay red to common and black to no terminal.Exhaust thermistor 47-48 degrees 18.49 k ohmsInlet thermistor 83.4 k ohm Sr#7727072266 sterling.
Erick S.
DISHWASHER WHIRLPOOL WDF520PADW7 Cycled unit and found unit with bad dispenser causing it not to dry properly. Replace dispenser. Re-tested it and it passed all test with no failures. Job complete
Dane K.
REFRIGERATOR WHIRLPOOL GSC25C6EYY Removed and replaced air diffuser and tested unit. Unit functions normal now
Tom R.
WASHER AMANA NTW4516FW3 "Entered diagnostics, no error codes found. Ran Auto test, all components functional, no error codes detected. Ran Recalibration Cycle, check okay. Customer instruct, no damage to the unit or home from tech, job complete."
Irvin F.
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 CX reports fresh food section freezing. Confirmed issue. Most products on top share freezing or frozen. The DAMPNER is not adjusting; ordrng 1 W11135061 (cntrl-elec) and 1 W11175951 (diffuser)
Timothy J.
WASHER WHIRLPOOL WFW9620HW "Checked for faults and ran a service test. Unit showing a 0-2(over suds), 5-2 (lock failure) Called WPTS (7727070675)and was directed to TSP# w11419643 which deals with moisture in the vent tube assembly. I need to install a kit to help prevent this from happening. Informed customer of the over suds code and recommended they use only about 2 TBSP of detergent for any load.; ordrng 1 W11036940 (DIVERTER)"
Tom R.
REFIRGERATOR KITCHEN AID KRFC704FPS03 "Installed Regulator Valve, ran unit, check okay, no leaks detected. No damage to unit or home from tech, job complete."
William L.
WASHER WHIRLPOOL WTW5000DW2 "Replaced hub, splutch, gearcase, found belt slipping causing loud squealing, ordered belt & motor for unit.; ordrng 1 W11239857 (belt) and 1 W11283592 (motor-drve)"
John B.
WASHER WHIRLPOOL WFW9400SW01 "Check the inside of the washer, the bottom access cover was clear and no stains of water. No sign of a leak. Access the top cover. No sign of leak there either. Inspected the door seal. No big bear the door seal is OK. Found that the drain tube was pushed down into the drain pipe about 3 feet causing a siphoning effect. Repositioned the drain hose, the washer tested good. Never saw this washer leak at This trip.."
Danny G.
REFRIGERATOR WHIRLPOOL WRF993FIFM00 Unit is not cooling Found unit leaking from condenser and compressor not running Replaced condenser and compressor and dryer Completed sealed system repair Reinstall unit and unit kicked and started to cool Advised client to allow 24hrs for unit to reach proper temp
Enrique R.
REFRIGERATOR KITCHENAID KRMF606ESS01 "Inspected kitchenaid refrigerator . Customer concerns , freezer building up frost around gasket . Found meat package fell down freezer floor , therefore drawer not closing all the way . Removed obstruction . All functions tested normal . No leaks . "
Jonathan C.
WASHER MAYTAG MVWB835DW4 Found temp sensor on valves bad replaced tested working to spec
Jonathan C.
WASHER MAYTAG MVWC565FW2 Found hub stripped replaced tested working to spec
Jonathan C.
WASHER MAYTAG MVWX655DW0 Different issues found splutch stripped and hub nut cracked replaced both tested working to spec
Jonathan C.
DRYER MAYTAG MGDX655DW2 Different issues found timer not moving unit heats but doesn’t stop replaced timer tested working properly
Kevin M.
REFRIGERATOR KITCHEN AID KRMF706ESS01 Sr#7727071097 unit not cooling in RC. FC temps are normal. I called tech line and they told me to test 3 way valve for proper operation. It looks like valve is suppling Freon at the wrong times to the wrong evaporators. Ordering 3 way valve. ; ordrng 1 W11036448 (solenoid)
Jonathan B.
WASHER MAYTAG MVWC425BW Leaking gearcase. ; ordrng 1 W10721967 (drive pulley) and 1 W11035747 (gearcase) and 1 WPW10006355 (actuator)
Jonathan C.
REFRIGERATOR MAYTAG MFI2570FEZ07 Found ICEMAKER bad replaced tested working to spec
Jonathan C.
DISHWASHER WHIRLPOOL WDT780SAEM1 Found pump bad replaced tested working to spec
Isidore A.
DISHWASHER KITCHENAID KDTE704DSS0 "Found touch control panel not working WPW10537425, part ordered; ordrng 1 WPW10537425 (panel-cntl 209.14)"
Isidore A.
MICROWAVE JENN-AIR JMW2430WS Oven rack recall see note dispatch for recall racks; ordrng 1 W10811020 (brkt-suprt)
Timothy J.
DRYER WHIRLPOOL WED7500GC0 The customer states the unit is making a noise. The unit is unplugged and in the middle of the garage surrounded by stuff. There is another dryer in front of the the electrical connections. Informed customer that the unit needs to be I serviceable condition for me to work on it. Instructed the customer to set up an appointment when this has been done. Called WPTP(7727033271) to document
Timothy J.
HOOD KITCHEN AID UXL6036YSS0 "Customer states their cleaning lady was cleaning , barely touched the light and it fell out.unit will need a new halogen lamp.; rqstng P&A on 1 WPW10291579 (bulb-light)"
William L.
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 "Checked & reseated thermister wire harnesses, tested FF & freezer thermisters, Set deli temps & freezer & FF temps with cx. Found unit operating as designed."
William L.
WASHER MAYTAG MHW6000XG2 " cx declined to repair unit at this time."
William L.
REFRIGERATOR KITCHEN AID KRFC704FSS00 "Found ice buildup in freezer area from freezer door not shutting properly, Checked temp & temp settings, adjusted freezer door rail system, tested freezer door functions, tested ok."
Patrick C.
WASHER MAYTAG MHW5630HC0 Removed and replaced drawer.testedunit. All ops checked good
Kenneth M.
DRYER MAYTAG MEDB835DW4 Found unit DOA. Proper voltage to unit not turning on ordering control and fascia. Rescheduld customer for saturday 2-8-20; ordrng 1 W11133021 (Control) and 1 W11158457 (Fascia)
Kenneth M.
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Found unit faulty lights. Ordering new LeD modules. Will level door on return visit. Rescheduled customer for wednesday 2-12-20; ordrng 1 W11239944 (Led) and 1 W11205083 (LED module)
Patrick C.
MICROWAVE WHIRLPOOL WOC75EC7HS Loose connection to the ui. Reset and secured. Tested unit. Checked good. Gave the cust9mer the number again to call customer service to hook to WiFi
Kevin M.
WASHER WHIRLPOOL MVWB765FW1 "Customer stated there is still soap on clothes at end of cycle. I tested unit and found water levels off a bit. I put unit into diagnostic and calibrated water levels. I tested unit, all tests normal now."
Kevin M.
DRYER WHIRLPOOL WGD75HEFW0 Customer calling extended warranty.
Tyler F.
REFRIGERATOR KITCHENAID KRFF707ESS01 "Customer stated that the unit stopped cooling. Ordering compressor and evaporator in stock. ; ordrng 1 W10832994 (compressor), rqstng P&A on 1 W11116006 (evaporator)"
Randy C.
REFRIGERATOR KITCHENAID KRFC704FPS03 Won’t dispense ice. Found frozen over at ice maker and Shute. Neeeds new ice door. Cx okayed for Saturday. Motor is ok. Removed ice for client for now. ; ordrng 1 W11189145 (door-ice)
Isidore A.
DISHWASHER WHIRLPOOL WDF520PADM7 "Found 82 drain pump WPW10348269 failure, verified open motor windings, removed old dishwasher drain pump and installed new dishwasher drain pump, test for leaks and operation ok, dishwasher working as designed."
Isidore A.
REFRIGERATOR JENN-AIR JS48CXDBDB13 "Replaced bad evaporator, dye present. Ran diagnostics, passed..recovered small charge. Held deep vacuum... Charged 7.75 R134a, customer advised to let refrigerator stabilize for 24 hours before use."
Randy C.
REFRIGERATOR JENN-AIR JS48SSDUDE01 Expires 11/16/2020Lights out in freezer. Like 3 are out completely and one is very dim. Unit does read when doors open but lights won’t light up. Fridge has one module light out as well needs new modules. ; ordrng 5 W10908166 (module)s
Jonathan C.
DISHWASHER KITCHENAID KDPE234GPS0 Found tooth picks in wash pump file# 7727034253 they said that it’s covered replaced pump asm tested no leaks working to spec
Enrique R.
RANGE WHIRLPOOL WFC150M0EB3 "Inspected whirlpool range . Customer concerns , cooktop right rear element sparks . Found shorted infinite switch , element heats up when switch is off .; ordrng 2 WP3148953 (switch-inf)s"
Timothy J.
DISHWASHER JENN-AIR JDTSS247HS0 "THIS IS NOT A RECALL ON THE SUMP ASSEMBLY REPLACEMENT. Customer states she feel the spoons she uses to stir coffee with are still dirty. She has shown me some samples and how the spoons clean up with just water. The spoons are stainless steel. Checked for faults and ran a service test. No faults stored the service test checks ok. Noted suds after the cycle was complete. WPTS (7727075055) and explained what I was seeing. WPTS said to check that the customer is using a good quality detergent, using rinse aid, the water supply is hot enough and the drain line is set up correctly. The customer water supply is over 120f and she says she purges the water before starting the cycle. The customer is using rinse aid AND Cascade Complete pods. The drain line does not have a high loop. Corrected this issue. The rinse aid dispenser was set at its highest dosage. Halved this dosage. Customer to monitor the performance of the dishwasher and report as needed."
Timothy J.
OVEN WHIRLPOOL WOS72EC0HS00 Tried for some time to get into diagnostics. The UI seemed to be selecting different things than I was selecting. Finally after some time I was able to get the unit out of demo mode. It still took some tries before getting in to diagnostics and when you would select one item it would go to a different selection. Fault codes were multiple 6-0(comm) codes. Replaced UI and tested . Unit operating as designed.
Kenneth M.
DRYER WHIRLPOOL WED4850HW0 Installed thermal fuse and tested unit. Unit is now working properly. Customer approves function.
Danny G.
WASHER WHIRLPOOL WFW6620HW0 F0e2F05F5e2Sr#7727076338Unit won’t spin or start a cycle Per techline replace main control and door latch Need to order parts and rs call ; ordrng 1 W11316250 (latch) and 1 W11322905 (cntrl-elec)
Kenneth M.
REFRIGERATOR WHIRLPOOL WRX735SDHW01 Installed ice maker and tested unit. Unit is now working properly customer approves function at this time.
Kenneth M.
DRYER WHIRLPOOL MEDB855DC4 Installed fascia and tested unit. Unit is now working properly. Customer approves function at this time.
Andy H.
REFRIGERATOR WHIRLPOOL WRT518SZFM00 "Not cooling, need to come back with nitrogen and check for leaks need to refill my tank customers going be home after 3, ; schdld next appmnt for 2/6 THU !"
Hector Z.
DRYER WHIRLPOOL WGD5000DW3 Replaced Door Switch (WPW10569603). Tested ok.
Andy H.
DRYER MAYTAG MGD5630HW0 Part came defective ; ordrng 1 W11310057 (console)
Randy C.
REFRIGERATOR AMANA ASI2575GRS01 Removed and replaced control compressor and evap fan motor. Tested now working as designed. client to wait for ice to produce about 24 hours for normal temps in both fridge and freezer.
Andy H.
M/W OTR WHIRLPOOL WMH32519HV3 Office ordered part for me.; schdld next appmnt for 2/6 THU !
Enrique R.
WASHER MAYTAG MVWC565FW1 "Inspected Maytag washer . Customer concerns , unit leaking . Found leaking inlet valve . Installed new valve . All functions tested normal . No leaks ."
Andy H.
WASHER AMANA NTW4630YQ0 Needs switch ; ordrng 1 WPW10450959 (switch-wl)
Enrique R.
REFRIGERATOR WHIRLPOOL WRS331SDHW0 "Inspected whirlpool refrigerator . Customer concerns , freezer building up frost on bottom and leaking underneath . Found drain outlet obstructed with frost . Removed obstruction . Tested it with hot water . All functions tested normal . No leaks ."
Andy H.
REFRIGERATOR KITCHENAID KBSN608ESS01 Lights not working and noise from hinge and damper ; ordrng 1 2221296 (air baffle assy) and 3 W10843339 (module)s and 1 WP542638 (grease) and 1 WPW10485980 (hinge-door)
Joe M.
REFRIGERATOR WHIRLPOOL WRF535SWHZ Unit would not make ice. On inspection found u it had a beat up looking ice maker even though it was new. Replaced ice maker job complete.
Irvin F.
RANGE WHIRLPOOL WFE550S0HZ0 "Removed power. Replaced oven control. Assembled unit, restored power. Test for operation, passed. All ops normal. Oven is heating and operational."
Danny G.
WASHER MAYTAG MHW5630HC0 Dispenser is always filling up when washer is not running Found faulty valves Replaced valves and reinstall unit Ran a self test cycle and unit completed with no issues and no leaks Unit is working properly
Danny G.
WASHER MAYTAG MVWB765FW3 No water going into the washer Found faulty water valve Replaced valve and reinstall unit and ran a calibration test Ran a self test cycle and unit completed with no issues and no leaks Unit is working properly
Aaron B.
OVEN WHIRLPOOL WFG320M0BS3 "Unit not heating anymore needs igniter and door gasket , ordered parts ; ordrng 1 W11176454 (igntr-oven) and 1 WPW10535778 (gaskt-door)"
Danny G.
REFRIGERATOR WHIRLPOOL KSSC48QKS02 Unit is leaking water Found faulty water valve and housing Replaced valve and housing Reinstall unit and turn water supply on Test dispenser and unit is working properlyNo water leaks found
Andy H.
WASHER MAYTAG MVWC565FW1 "Noise, found bolt on shaft was stripped. Replaced bolt and tested unit working properly"
Steven W.
WASHER WHIRLPOOL WTW4816FW1 Ran diagnostics. Had f8e5 error code. Cleared error code.Found agitator came apart. Needs agitator and screw. ; ordrng 1 WP3951744 (AGITATOR)
Steven W.
REFRIGERATOR WHIRLPOOL WRS315SDHW01 FC is 10f. Customer states FC is not cold enough. Ice cream soft. Called tech line SR # 7727073208. Per tech line FC MUST be at least 70 percent full to maintain proper temperature.need to reschedule for DATA LOGGER.; schdld next appmnt for 2/8 SAT 8-9
Irvin F.
DRYER WHIRLPOOL WED5000DW2 Removed torn gasket. Installed and glued in replacement. Informed cx give 1hour before using dryer. Allowing time for glue to set.
Steven W.
OVEN KITCHEN AID KOST100ESS00 "Replaced thermostat, thermal fuse and blower. Found blower is not running. Needs appliance manager. ; ordrng 1 W11179310 (APPLIANCE MANAGER )"
Andy H.
OVEN KITCHENAID KOSE500ESS04 "Not getting hot enough, replaced sensor and ran a test. Tested unit working properly"
Hector Z.
REFRIGERATOR WHIRLPOOL WRS571CIHW01 Freezer compartment still having condensation problem due to freezer door not lining up properly with the cabinet. Ordered door (LW11202404).; ordrng 1 LW11202404 (dor-fip)
Andy H.
OVEN WHIRLPOOL WEG750H0HZ0 "Not heating, replaced sensor and tested unit working properly"
Danny G.
M/W OTR WHIRLPOOL WMH32519HZ1 "No power Found burn lamp holder and blown fuse replaced and still no power Need to order main control board and lamp holder ; ordrng 1 W10210871 (holder,lamp) and 1 W11342846 (CONTROL)"
James M.
REFRIGERATOR WHIRLPOOL WRF535SWHZ "Unit has leaking filter caused by bad on off valve in wall. Customer needs plumber for valve in wall. Filter head damaged due to ice and pressure. Ordering new filter head, water valve and main control. Will return when parts arrive. ; ordrng 1 W11346623 (FILTER) and 1 WPW10420083 (valve) and 1 WPW10503278 (refer elect cont brd)"
Andy H.
FREEZER WHIRLPOOL WRT311FZDZ01 "Customer states unit not getting that cold, checked temp and a ran test. Tested unit working properly. At this time"
Tyler F.
WASHER WHIRLPOOL WTW4855HW0 Customer stated fabric softener will not dispense. Found agitator is clogged. Cleared out and tested all works good at this time.
Lance V.
DRYER WHIRLPOOL WED75HEFW1 "Customer to contact our office to reschedule."
Aaron B.
M/W OTR WHIRLPOOL WMHA9019HZ1 Replace the door tested operations unit is working as designed assisted customer and setting up the Wi-Fi so the customer can use the unit remotely with their phone
Irvin F.
WASHER WHIRLPOOL WTW4815EW0 Removed power from washer. Installed all parts. Calibrated unit passed. All ops normal.
Lance V.
WASHER WHIRLPOOL WTW6300WW0 Needs work- found failed bearing causing loud spin. Also wash-plate is worn causing abnormal Noise during agitation .We will need to order also. This will need complete overhaul .
Hector Z.
REFRIGERATOR WHIRLPOOL WRF555SDHW00 Replaced Ice -Container (W11185686). Tested ok.
Kenneth M.
WASHER MAYTAG MVWB835DW2 Found unit with a long fill error code. Found unit umwith faulty water valve. Replaced water valve with Pre-iD and tested unit. Unit is now working properly. Customer approves function at this time.
Kenneth M.
COOKTOP WHIRLPOOL WCG51US6DS00 Found unit not igniting big burner. Warped burner head. Replaced and tested. Unit is now working properly. Customer approves function at this time.
Kenneth M.
WASHER MAYTAG MVWB835DW3 F6E2 error code. Communication error. Replaced console with Pre-ID and tested unit. Unit is now working properly. Customer approves functions.
Kenneth M.
COOKTOP WHIRLPOOL WCC31430AW02 Unit not turning on. Found 120 to L1 and N. But not 120 volts from L2 and N. No 240 volts to L1 to L2. Informed customer to call out an electrician
Lance V.
OVEN WHIRLPOOL WOD51EC0HS01 Tech line sr#7727070308 . Cosmetic damage lower right side of unit frame. This is not repairable due to frame damage. Customer states unit was dropped by install or delivery and will contact purchase place or installer.
Steven W.
WASHER MAYTAG MHW5630HW0 Ran diagnostics. Had f0e5 error code. Cleared error code. Intermittent control panel. Needs console.; ordrng 1 W11316623 (CONSOLE)
Lance V.
DRYER AMANA NED4655EW1 "Fixed-replaced faulty pulley motor, drive belt and idler pulley. Ran and tested, unit is now fully operational and heating ok."
Aaron B.
WASHER MAYTAG MVWB980BG0 " Unit main bearings are bad grinding could not get the basket off due to very hard water also the basket shakes shaft moves left and right too needs new outer tub and all of the parts list are needed to replace the tub asm I can not get the basket out from hard water off of the shaft , ordered parts ; 1 W10222008 (filter) and 1 W10381077 (tub-outer) and 1 W10440786 (suspension) and 1 W10549509 (basket) and 2 WP8533928 (screw)s and 1 WPW10076270 (screw)"
Tyler F.
REFRIGERATOR KITCHEN AID KRMF706ESS01 Customer stated that the unit turns on and off by itself. Ordering main control power supply and user interface not in stock.; ordrng 1 W11330971 (ELEC CNTRL ) and 1 WPW10624574 (cntrl-elec) and 1 WPW10675033 (cntrl-elec)
Chase F.
REFRIGERATOR WHIRLPOOL WRS325SDHZ00 "Checked temps in FC and RC, Temps are proper. Fans and everything is working by design. This unit is working by design with no problems. Documented with WPL tech line. Per tech line unit is working by design. Job complete.SR#7727071941"
Chase F.
WASHER AMANA NTW4516FW3 Found agitator screw came loose and agitator not sitting properly. Reinstalled agitator assembly and fastened down. Calibrated. Tested. All ops now testing normal. Job complete.
Irvin F.
COOKTOP WHIRLPOOL WCC31430AB02 "Removed power from the house. Replaced components for the cooktop. Powered unit, all test passed."
Cesar H.
DRYER WHIRLPOOL WGD5620HW0 "F3E3 error code checked vent vent on home is clear. Checked exhaust temps they are with in specs unit not overheating, checked wiring connections between control and thermistor they checked good also when on time dry ui was not allowing for me to change temperature other to no heat had to restart cycle to change temp, this unit is supposed to allow temp changes on the fly. per service pointer w11395626a replacing control thermistor and ui. ; ordrng 1 W11378949 (UI) and 1 W11396709 (THERMISTOR INLET) and 1 W11417084 (CONTROL KIT)"
Hector Z.
ALPHA WHIRLPOOL WFW94HEAW0 "Replaced Door Boot (Bellow- WPW10237499), supply by the customer.ran a quick diagnostic test, tested for leaks. Tested ok"
Cesar H.
WASHER WHIRLPOOL WFW5620HW0 Failed latch and ui. UI staying on control lock will not unlock and door latch has tripped back in to the locked position and not staying in the unlocked position ; ordrng 1 W11316250 (latch) and 1 W11319991 (cntrl-elec)
Steven W.
WASHER WHIRLPOOL GHW9400SU0 "Replaced water inlet valve. Ran diagnostics. Fills, washes, drains, rinses, dispenses, and spins properly at this time. Unable to cancel cycles. Control panel is discontinued. Complete."
Steven W.
REFRIGERATOR WHIRLPOOL WRS555SIHW00 "Replaced diffuser, sealed cabinet to liner with RTV silicone. Unit is cooling properly at this time. Instructed customer to let RTV dry for 5 hours before using refrigerator. Complete."
Darren A.
REFRIGERATOR KITCHENAID KRSC503ESS01 "Ordered filter housing, filter is stuck in place.; ordrng 1 WPW10394053 (housing)"
Tyler F.
DRYER AMANA NGD4655EW2 Customer stated that the dryer is making noise. Found debris stuck in the dryer seal. Removed and tested all works good at this time.
Aaron B.
WASHER MAYTAG MHW5630HW0 "Called tech line-SR#7727075721 . CL code after 30 loads it’s a reminder to clean washer this is not in the owners manual or the tech sheet , when I spoke with tech line Scott looked it up it’s in the engineering notes only , I let the customer know this and the unit had no fault codes in it and the unit when out of balance at 3 minutes won’t go into high speed spin and will try multiple times then shut off replaced door lock as well"
Jonathan B.
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Found defective light module.; ordrng 1 W11205083 (module) and 1 W11205083 (module) and 1 W11239944 (module)
Kenneth M.
COOKTOP KITCHENAID KICU500XBL00 Installed display. Programmed to 22 tested. Unit is working properly customer approves function at this time.
Francisco S.
OVEN KITCHENAID KODC304ESS01 Cx stated gaps on side are not even. Explained to them what tech line and trade partners verified.Sr#7726339783-Tp#7726312732
Patrick C.
DRYER MAYTAG MGDB765FW0 Found the unit having burnt smell. Checked out unit and found belt rubbing against the pully where it wasn’t supposed to. Adjusted the belt. Tested unit. All ops checked good
Cesar H.
WASHER MAYTAG MVWB835DW2 Replaced failed valve all checked good
Jim S.
ICEMAKER KITCHEN AID KSRY25CVMS01 Reset control board
Darren A.
OVEN MAYTAG MEW9530FZ03 Replaced open thermal fuse.
Jonathan B.
OVEN WHIRLPOOL WOD51EC7HS01 Found defective lower blower; ordrng 1 W11248652 (blower)
Kevin M.
DRYER WHIRLPOOL WGD8200YW2 Door seal fell off and got damaged during normal operation. I removed and installed new door seal. Tested unit. All tests good.
Darren A.
WASHER WHIRLPOOL WTW4816FW "No codes present, ran through calibration test, cycle tested washer, checked out okay."
Enrique R.
DRYER WHIRLPOOL WGD9620HW0 I need to call techline ; schdld next appmnt for 2/7 FRI !
Tyler F.
REFRIGERATOR MAYTAG MFI2570FEZ02 Customer stated that the center rail for crispers broke. Removed and replaced rail tested all works good at this time.
Danny G.
REFRIGERATOR KITCHENAID KRSC503ESS01 Unit is not cooling Found unit full of frost and not cooling Used steam gun to defrost unit Replaced thermistor and control and fan scroll Reinstall unit and program unit to defrost mode 2:Unit started cooling and advised client to allow 24 hrs for unit to reach proper temperature
Jim S.
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 Replaced fresh food damper. Unit quieter now
Jim S.
WASHER MAYTAG MVWX655DW1 Replaced shift actuator. Unit tested ok
Jim S.
KITCHEN WHIRLPOOL JGC3536GS00 "The center cap was off and being cleaned upon arrival. I placed the burner cap on the center burner, checked the other burners, and tested the cooktop. All burners tested ok on high and low. I tested them with the hood vent running and the cooktoptested ok"
Jim S.
DRYER MAYTAG MGDB725BW0 "Replaced ignitor, gas coils, and drive assembly. Customer to buy a new lint screen because the original one is blocked by fabric softener"
John B.
OVEN JENN-AIR JGS1450FS0 "The light will not always turn on or off in the oven. On service matters, it refers to replacing the appliance manager. Replace the control board/manager. The oven tested good."
Jonathan C.
MICROWAVE WHIRLPOOL WMH31017HS2 Installed control and panel tested found plug bad also tryed diffnt plug working to spec
Rod H.
REFRIGERATOR WHIRLPOOL WRF535SMBM00 No ice production,Confirmed ............no ice production and found water valve switching in icemaker fails other than manual manipulation.; ordrng 1 W10884390 (icemaker)
Rod H.
WASHER WHIRLPOOL GHW9150PW1 Damage caused by tub separating from support and subsequently caused damage to other peripheral components. Requiring extensive repairs.Parts are special order and or may not be manufactured due to age of machineWILL NEED 5hrs to complete repair; rqstng P&A on 1 W10772612 (tub-outer) and 1 W10772617 (tub-outer) and 1 WP8181673 (gasket) and 1 WP8182119 (bellow) and 2 WP8182703 (shock-absr)s and 1 WP8182793 (motor-drve) and 1 WPW10250573 (basket)
Jonathan C.
WASHER WHIRLPOOL WTW7500GCO Found loose wire on control reinstalled tested working to spec
Darren A.
WASHER WHIRLPOOL MHWE200XW00 "Replaced torn bellow, checks out okay."
Francisco S.
WASHER WHIRLPOOL MAV9600EWW Checked unit on agitation and spin. Without a load and then with load. Unit just needed to be leveled. Other than that advised cx to distribute weight evenly around tub.Sr#7727074429 Dave.
Chase F.
DRYER - ELECTRIC WHIRLPOOL WGD75HEFW0 "F4e3, F2e1, found bad ignitor and cutoff, ordering part and rescheduling for Wednesday per cx request. ; ordrng 1 279311 (IGNITOR) and 1 WP8573713 (CUTOFF)"
Francisco S.
RANGE AMANA AGR5330BAS Cx stated left front burner simmer flame was too high. Adjusted flame through valve stem behind knob. Also conducted temp check on unit calibrated up 10 degrees unit now checked ok. Cx stated issue with how sturdy rack is advised contacting cx service for that. Sr#7727075209
Francisco S.
RANGE KITCHENAID KGSS907SSS00 "Removed and replaced temp sensor and door latch, tested ops unit now checks ok. "
Francisco S.
COOKTOP WHIRLPOOL WCE55US0HB01 "Removed and replaced infinite switch, tested ops unit now checks ok."
Leon M.
DISHWASHER KITCHENAID KDTE254ESS3 Cx states that unit is not working properly.Cx states that unit is leaking from bottom of unit.Cx states that unit is not cleaning the dishes.checked and find that unit has bad console and both top railing tracks are broken Buttons on console is not responding can’t enter on diagnostic mode Service Pointer #: W10821953Technical Service Pointer #: ?W11296667; ordrng 1 W10861000 (detergent dispenser) and 1 W10902370 (panel-cntl) and 1 W11173661 (cntrl-elec) and 1 W11174868 (pump&motor) and 2 WPW10195840 (positioner)s and 2 WPW10250162 (cover)s and 1 WPW10588164 (housing) and 1 WPW10588165 (housing)
Leon M.
DISHWASHER KITCHENAID KDTE234GPS0 Replaced detergent dispenser.After running diagnostic check unit again has some bubbled water leak underneath .Called Whirlpool Tech Line Support explained the situation and they advise to order following parts.; ordrng 1 W10861526 (pump&motor) and 1 WPW10195032 (deflector) and 1 WPW10469574 (vent asm)
Francisco S.
DRYER WHIRLPOOL WET4024HW0 "Removed and replaced drive motor, tested ops unit working as designed."
John B.
REFRIGERATOR JENN-AIR JFC2089BEM01 "Frost buildup inside the freezer. Realigned the door seal properly with a hairdryer, the freezer door tested good. Also, a noisy damper control. Replaced the control, the refrigerator tested good."
Leon M.
REFRIGERATOR WHIRLPOOL WRT311FZDW01 Cx states that unit is not working properly.After running diagnostic check find that fridge door gasket is damaged and evaporator fan motor is not running.; ordrng 1 W10860480 (gasket-fip) and 1 W11126274 (air-tower) and 1 W11238399 (tape) and 1 WP2315539 (motor-evap) and 1 WPW10384183 (thermistor)
Erick S.
WASHER MAYTAG MVWB865GW0 Install new parts on unit. Re-tested it with customer and it passed all test with no errors. Job complete
John B.
DISHWASHER JENN-AIR JDB9000CWS3 "Rescheduled"
Erick S.
DISHWASHER KITCHEN AID KDTM404EBS Install new parts on unit. Retested rack with customer. It passed all test with no errors. Job complete
Kevin M.
WASHER WHIRLPOOL WFW560CHW0 Removed and replaced control panel. Still not responsive. Now it is not responsive on right side. Called tech line. They said replace panel again along with upper harness and main control. Ordering parts. Allow 60 mins on return. ; ordrng 1 W11316252 (harns-wire) and 1 W11322879 (cntrl-elec) and 1 W11325580 (cntrl-elec)
John B.
DISHWASHER JENN-AIR JDB9000CWS3 "The dishwasher would only fill up with water and drain. Replaced the pump and motor assembly, the dishwasher tested good after the repair."
Hector Z.
WASHER MAYTAG MVWC555DW1 "customer to contact Lowes"
Jonathan B.
WASHER WHIRLPOOL WTW5000DW Replaced defective drive pulley. Tested unit and is working properly
Rod H.
WASHER MAYTAG MVWC565FW0 "Tub leaked into gearcase;1 W10528947 (HUB) and 1 W10721967 (SPLUTCH, CAM KIT) and 1 W10752719 (BASKET) and 1 W11035751 (GEARCASE) and 1 W11219115 (TUB) and 1 WPW10006384 (BELT):Replaced parts indicated with normal op returning with no lks."
Rod H.
DOUBLE OVEN KITCHEN AID KODE500ESS03 Consumer aware product needs install adjustment. Looks like cabinet is cut to narrow and product was forced into place but didn’t allow for complete flush mounting at top 3 inches..
Rod H.
WASHER WHIRLPOOL WTW7500GW0 Won’t spin clothes to ring out waterConfirmed Stored problem code indicated an off balanced condion and dispenser doesn’t dispense softener.Operators guides very vague on explaining what causes these conditions and also how to remedy them with out technician intervention.As designed op was experienced through out visit
John B.
DISHWASHER JENN-AIR JDB9000CWS3 "Replace the motor and pump assembly, the dishwasher makes a squealing noise in drain. And will not fill up with water. Ordering parts.; ordrng 1 W10876537 (drain pump) and 1 WPW10327249 (water intake valve)"
Chase F.
WASHER MAYTAG MHW6630HC0 "Found detergent drawer not sitting in properly, re adjusted drawer. Drawer now sitting in properly. All ops now testing normal. Job complete."
Chase F.
WASHER MAYTAG MVWC565FW1 Found weak suspension. Installed new rods. Calibrated control board. Tested. All ops now testing normal. Unit now working by design. Job complete.
Patrick C.
WASHER MAYTAG MVWC465HW2 Motor fault error. Checked out and only cw winding working. Needs motor and capacitor ; ordrng 1 W10832724 (drive motor) and 1 W11395618 (CAPACITOR )
Joe M.
DRYER MAYTAG MGDC465HW0 Replaced strike and catch unit is no longer getting stuck when opening. Job complete.
Kenneth M.
WASHER MAYTAG MVWC565FW2 Installed hose and hose. And tested unit. Unit is now working properly. Customer approves function at this time. No leaks found. Ran test mode. Customer approves
Raymond H.
REFRIGERATOR WHIRLPOOL WRT518SZFM00 Installed nameplate. Cx states freezer door has no suction. The resistance on door is determined by ambient temperature and magnets used in production. Contacted Scott Sr 7727076750 and discussed. No way to adjust resistance on door. Over time unit may gain some resistance but as long as door is sealing resistance is futile.
Enrique R.
WASHER MAYTAG MVWB880BW0 Installed drain hose . All functions tested normal . No leaks .
John B.
DRYER WHIRLPOOL MDG3000AWW "Replace both roller supports, the drive belt, and the idler pulley. The dryer tested good after repair customers happy."
Raymond H.
COOKTOP JENN-AIR JGD3536BS00 Cx no showed tech but ordering spark module and harness for return visit.; ordrng 1 WPW10239017 (harns-wire) and 1 WPW10475150 (module-spk)
John B.
DISHWASHER MAYTAG MDB4949SHZ0 "Replace the drive pump assembly, in the main control board. The dishwasher tested good, no fault codes are errors after repair."
Raymond H.
WASHER MAYTAG MVWB765FW3 "Upon arrival unit has clothes stuck under agitator. Removed clothes, needs agitator.; ordrng 1 W11161960 (agitator)"
Lance V.
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "Fixed- replaced freezer door, ran cycled ok, and tested No Leaks. Unit is now fully operational, please allow 36hrs for ice production. any issues please contact whirlpool customer service."
Raymond H.
OVEN WHIRLPOOL WOS51EC0HS00 "complete"
Michael M.
WASHER WHIRLPOOL WFW8540FW1 There at 12Cx states she was washing small rugs approx 10 and unit just stopped working leaving the lid locked.Tech removed top panel and opened door to get very wet rugs from washer. Washer was over loaded and had an off balanced load.F3E1- water system level error out of range pressure signalF8E3-overflow condition F3E1-Ran auto service test and found unit passed all cycles as designed. Found cx is using non compatible soap causing issue. Advised correct soap useage and Cx is happy all ops are now normal job complete
Michael M.
RANGE WHIRLPOOL WFG515S0ES1 Removed and replaced DEI board WPW10511278 and control board Wpw10424890 Rebooted unit and tested bake and broil cycles and oven is heating as designed. All ops are normal job complete
Raymond H.
REFIRGERATOR WHIRLPOOL WRF954CIHM00 Upon arrival RC not cooling properly. Found frosted evap. Needs evap cover and control. Cx will defrost unit.; ordrng 1 W11099565 (cntrl-elec) and 1 W11099568 (cover-evap)
James M.
DRIYER MAYTAG MGDC215EW2 Replaced timer and knob. Tested unit. Unit now working as intended.
Tom R.
DRYER WHIRLPOOL WGD8000DW4 "Entered diagnostics, found error code F4E3. Visual inspection shows Belt broken. Installed Dryer Repair Kit, note that Belt is short, as seen before in these kits, ran unit, Motor making excessive noise, possible reason why Belt broke. Order Motor, Motor Mount, Belt, Repair Kit, and Pulley Arm./Motor - (W11105178)Motor Mount - (W10578053)Belt - (W10849499)Dryer Repair Kit - (4392065)Pulley - (W10837240); ordrng 1 4392065 (dryer repair kit) and 1 W10578053 (base) and 1 W10837240 (idler pulley) and 1 W10849499 (belt) and 1 W11105178 (motor-drve), used 1 4392067 (DRYER REPAIR KIT) from stock"
Francisco S.
REFRIGERATOR KITCHEN AID KRSC503ESS01 "Used steam gun to defrost unit, removed and replaced harness with bi metal. Unit now checks ok."
Jonathan C.
REFRIGERATOR WHIRLPOOL WRT111SFDM04 Different issue found unit leaking from freezer found wire disconnected on heater reinstalled tested working to spec
Leon M.
DRYER WHIRLPOOL WHD5090GW0 Stock unit in the closet No access to remove side panel Need second tech to remove unit from closet, schdling next appointment with second tech.
George Y.
REFRIGERATOR WHIRLPOOL KBFS20EVMS13 Found ice maker over filling , replaced ice maker . No dents or dings cause by tech.
George Y.
REFRIGERATOR WHIRLPOOL WRS588FIHB00 Installed parts tested check out ok complete. No dents or dings cause by tech.
George Y.
REFRIGERATOR KITCHENAID KRFF507ESS00 Installed part tested check out ok complete. No dents or dings cause by tech.
George Y.
OVEN KITCHENAID KEMS378SBL04 Installed part tested check out ok complete. No dents or dings cause by tech.
George Y.
DRYER MAYTAG MGD8630HC0 Found dryer panel base making small vibration reposition retested check out ok complete no dents or dings cause by tech.
Leon M.
DRYER MAYTAG MGD6630HW0 Replaced top panel.After running diagnostic check unit working properly as designed ;Job Cmpltd
Erick S.
DRYER MAYTAG MGD8620HW1 Found loose burner causing unit to make noise while unit is operating. Retightned snd secured burner along with panel. Retested it and it passed all tests with no failures. Job complete
Chase F.
WASHER MAYTAG MHW6630HC0 "Found detergent drawer not sitting in properly, re adjusted drawer. Drawer now sitting in properly. All ops now testing normal. Job complete."
Joe M.
OVEN WHIRLPOOL KODE507ESS04 Unit will not reach target temperature due to the control panel and sensor not reading the correct temperature. Ordering parts.; ordrng 1 W10859573 (sensor) and 1 W11093251 (panl-cntrl)
Joe M.
RANGE KITCHENAID KSGG700ESS1 Units burner head and cap are causing gas to not properly move through unit. Ordering part.; ordrng 1 W10495853 (burnr-head) and 1 W10876582 (cap-burner)
Erick S.
REFRIGERATOR KITCHENAID KRFF507ESS01 Installed new fresh food evaporator fan. Secured main harness and thermistor. Re-tested unit and Set temperatures correct settings. Unit passed all test at the time of service. Job complete
Erick S.
WASHER WHIRLPOOL WTW8500DC Cycled unit and found unit with stripped wash plate causing it not to wash properly or advancing wash. Replaced washer plate. Re-tested it through diagnostic and it passed all test at the time of service. Job complete
Erick S.
DRYER WHIRLPOOL WED4815EW1 Cycled unit and could not pinpoint noise. Access unit and found bad roller. Replaced roller assembly with belt kit. Retested unit with customer and customer approved. Unit passed all test at the time of service. Job complete
John B.
DISHWASHER KITCHENAID KUDE70FXSS5 "Labor 280 part 192.00 on return. The pump assembly is leaking, found debris inside the sump glass and other things. Ordered the part repair to be done soon; ordrng 1 WPW10455261 (pump&motor)"
Erick S.
WASHER MAYTAG MVWC555DW "Found unit with clog stand pipe causing unit to fail. Informed customer of findings. Re-tested unit and I passed all test at a time of service. Informed customer of findings. Job complete. If issue persists please order a new control, drain pump, valve"
John B.
WASHER WHIRLPOOL WGT4027HW0 The stand pipe for the washer drain is plugged up/restricted water is overflowing and backing out. The management needs to know that this Hass to be cleaned out for proper waterflow. Also it has a broken dryer blower wheel and the washer is missing the agitator dogs for the agitator. The parts are on order.; ordrng 1 3951682 (cam-agit) and 1 WP697772 (blower wheel)
Jim S.
OVEN WHIRLPOOL MGR688075ADS "Replaced open oven ignitor for the lower oven. Unit tested ok; used 1 12400035 (IGNITER,OVEN) from stock"
John B.
REFRIGERATOR WHIRLPOOL WRB322DMBM01 "Customer states refrigerator making too much noise.the icemaker was on, The customer chose not to hook up the water. Turned off the ice maker so the valve and ice make wouldn’t make noise , showed the customer how to turn it off and on., tightened the door handles on the refrigerator. The refrigerator tested good."
John B.
WASHER WHIRLPOOL MVWB865GW0 "The wash machine is not firmly planted on the floor, level the feet to keep the wash machine firmly to the floor. Also gave the customer some instructions, the load that they were washing with was a diverse type of clothing from jackets to T-shirt heavy pants light pants and was too large for the machine. The suspension tested good, gave them instructions on how to load and use the wash machine more efficiently."
Lance V.
DRYER WHIRLPOOL WED85HEFC1 "Fixed-replaced faulty control board and thermal fuse. Ran and tested, unit is now fully functional, heating ok. ; used 1 WP3392519 (THERMAL FUSE) from stock"
Aaron B.
REFRIGERATOR WHIRLPOOL WRF757SDEM01 "Unit is cooling some times then stays off for a long while and defrosts completely then worked for a short time , put into diagnostics not functioning control kicks out and resets power to the unit is correct checked the deli board disconnected still the same issue needs led lights and controls to correct the issue of intermittently working ; ordrng 1 W10830288 (cntrl-elec LED BOARD) and 1 W10843055 (cntrl-elec) and 1 W10849460 (cntrl-elec) and 4 W11205083 (module)s"
Lance V.
DISHWASHER WHIRLPOOL KDTE334GPS0 "Fixed-replaced faulty detergent dispenser, tested no leaks. Unit is now fully operational and ready for use. Please allow 30days for rise aide to coat interior of dishwasher which will result in superb drying of dishes and internal cavity"
Cruz B.
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Needs more work- found compressor not running and unit not cooling, pulled unit out and found removed unit cover found start relay not making a good connection and very lose causing compressor not to run, office is going to send part to tech on Thursday. ; schdld next appmnt for 2/7 FRI !"
Lance V.
WASHER WHIRLPOOL NTW4516FW3 "Fixed- calibrated unit control for better wash performance. Instructed customer on use of water level control settings. Customer says unit puts hot water in when selecting cold wash temperature. This is normal, which this utilizes hot and cold valves on all water temperature settings “except” tap cold setting. This unit is working as designed, fully operational."
Hector Z.
WASHER WHIRLPOOL WTW7500GC2 "Customer states washer not filling. I set the unit in diagnostic and there was a F3E2 code (Inlet water temperature Fault), and a F8E1 code (Long fill).Replaced Housing (Water Valve) W11130239.Tested ok."
Leon M.
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Cx states that unit is not working properly.After running diagnostic check find water leak from dual water valve.; ordrng 1 W11175632 (ring) and 1 WPW10179146 (valve-inlt) and 1 WPW10300022 (icemaker)
Cruz B.
RANGE WHIRLPOOL WFE550S0HZ1 "FIXED 4 FTC- cx claims oven will not close or open, found oven door to be on the floor, both hinges are broken, I then installed parts (2 door hinges) reattached oven door door is now opening/closing as designed, customer okayed repair"
Leon M.
WASHER MAYTAG MVWB765FW3 Cx states that unit is not working properly.Cx states that unit is making grinding noise.After running diagnostic check find error code F2E1; ordrng 1 W10447975 (slider) and 1 W10817398 (clutch) and 1 W10897050 (stator) and 1 W11134159 (gearcase) and 1 W11135391 (console)
Leon M.
REFRIGERATOR KITCHENAID KRFF305EWH02 Cx states that unit is not working properly Cx states that unit is making load noise After running diagnostic check find that noise comes from the compressor and it’s normalCalled Whirlpool Tech Line Support.Spoke to RickExplained the situation They said nothing wrong with the unit that is expected normally noise from running compressor and advise consumer to put square rag underneath of unitS.R. Number 7727064576
Kevin M.
RANGE WHIRLPOOL WGG745S0FS02 Far left burner switch is getting stuck on ignition and clicking ignitor when in off position. Ordering parts. ; ordrng 1 W10806878 (manifold) and 1 W11241684 (harns-wire)