Local Reviews
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Irvin F.
WASHER WHIRLPOOL WTW7000DW4 CX DECLINED REPAIR.
Kenneth M.
WASHER MAYTAG MVWB725BW0 Found unit noisy during spin. Unit has bad bearing. Found suspension super bouncy causing off balance load. Will need new suspension. Ordering new suspension will replace hib and washplate. Washplate seized on drive shaft. ; ordrng 1 W10247710 (Suspension)
Irvin F.
MICROHOOD WHIRLPOOL WMH31017FS0 Cox says the unit is grinding during operation. Checked the unit found the tray actuator had a bad wheel causing noise. Removed and installed replacement r8nf. All sounds and ops normal. ; used 1 WPW10654906 (RING TURN) from stock
Irvin F.
REFRIGERATOR MAYTAG MFI2570FEZ07 CX says the ice maker is not producing ice. Found the ice maker is not cycling. Installed replacement ice maker. Close door unit filled. All ops normal.
Leon M.
DISHWASHER WHIRLPOOL WDF520PADM7 Cx states that unit is not working properly. Cx states that door is not closing properly. Replaced door latch. After running diagnostic check unit working properly as designed
Jonathan B.
REFRIGERATOR WHIRLPOOL GZ25FSRXYY7 Found defective display ; ordrng 1 WPW10521642 (cntrl-elec)
Leon M.
LAUNDRY MAYTAG MVWB765FW0 Replaced housing water valve assembly.After running diagnostic check unit working properly as designed
Randy C.
MICROWAVE KITCHENAID KEMS378SSS05 Parts defective. Scheduled for tomorrow. ; ordrng 1 W10217711 (inverter) and 1 W11346197 (MAGNETRON )
Hector Z.
REFRIGERATOR MAYTAG MRT118FFFM04 Customer states food getting frozen in the fresh food compartment. I checked the unit and I found some frozen vegetables in the fresh food compartment. Replaced the fresh food compartment Thermistor (W10838965) and recommenced to the customer to keep a clearance in the back of each shelf to allow air to move properly due to overcrowded refrigerator. Tested ok.
Danny G.
REFRIGERATOR KITCHENAID KRMF706ESS01 Unit is not cooling found unit full of frost Found faulty sensor and drain clogged. Replaced fan with sensor and relocate sensor Program unit to defrost unit type 2 Collected payment by check Reinstall unit and unit started to coolAdvised client to allow 24 hrs for unit to reach proper temperature
Dane K.
WASHER MAYTAG MHW8630HW0 Upon arrival the unit was giving a heater fault code. Removed and replaced heater and tested unit. Unit functions normal at time of service. Customer does have solar power. Suggested to customer to install electrical noise filter adapter
Dane K.
DISHWASHER MAYTAG MDB4949SDZ Upon arrival the unit was not draining. Found unit with weak drain pump. Removed and replaced drain pump and tested unit. Unit functions normal now
Jonathan C.
REFRIGERATOR WHIRLPOOL WRS325SDHZ04 Installed user interface and control board tested working to spec
Enrique R.
WASHER WHIRLPOOL WTW4950HW0 "Inspected whirlpool washer . Customer concerns , not starting wash cycles . In diagnostics found lid lock fault ( shorted ) . Installed new latch , performed calibration , retested it . All functions tested normal . No leaks ."
Enrique R.
WASHER MAYTAG MVWX655DW1 "Inspected Maytag washer . Customer concerns , not powering on . Shorted control board . Installed new control board . Performed calibration . Tested it on rinse & spin . All functions tested normal . No leaks ."
Enrique R.
WASHER MAYTAG MVWC565FW1 "Inspected Maytag washer . Customer concerns , not advancing wash cycles . Shorted control board . Installed new control , found long fill error code . Installed new valve . Performed calibration . All functions tested normal . No leaks ."
Hector Z.
REFRIGERATOR JENN-AIR JF42NXFXDE02 Customer states LED Lights on both compartments aren’t working. Ordered LED Lights and rescheduled.; ordrng 6 W10908166 (module)s
Lance V.
REFRIGERATOR WHIRLPOOL WRF767SDEM01 "Fixed-replaced faulty panel ui . Tested ok, temperatures set to recommended. Unit is now powering on and fully operational"
Patrick C.
WASHER WHIRLPOOL WFW8300SW02 Found the unit not always starting for the customer. Checked out and the control panel button is exposed due to panel plastic worn away for normal use. Controls are exposed and the panel is NLA ; rqstng P&A on 1 W10099593 (panel-cntl) and 1 WP8571903 (cntrl-elec)
Rod H.
REFRIGERATOR KITCHENAID KBSN608ESS01 "No ice productionConfirmed Now the water valve has failed seeps water when icemaker in standby.Ordering water valve.; 1 WP2307650 (valve-inlt)"
Rod H.
WASHER WHIRLPOOL LSQ9549PW0 "Burning smell coming from base of washer. Confirmed and found gearcase seeps oil lack of oil causes overload to kick out on motor and interrupt power dur agitation band spin. Motor, drive coupler and gearcase will require replacement at minimum.Consumer declined estimate and will shop for new product."
George Y.
DRYER MAYTAG MEDB766FW0 F4e4 found dryer low voltage not getting hot check bad outlet need to replace customer to have electrician to fix outlet complete. No dents or dings cause tech.
George Y.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Installed parts tested check out ok complete. No dents or dings cause by tech.
Timothy J.
REFRIGERATOR KITCHENAID KRMF706ESS01 Followed the service pointer for this issue. I found there was a gap between the liner and the cabinet. I have sealed this with silicone. Unit cooling normally.
Jonathan C.
DRYER WHIRLPOOL WED8000DW Found venting clogged needs to be cleaned needs thermal fuse must be cleaned before repair can be made.
Leon M.
WASHER MAYTAG MVWB765FW3 Replaced all selected parts.After running diagnostic check unit working properly as designed
Cesar H.
REFRIGERATOR WHIRLPOOL WRS586FLDM01 Replaced housing tested good
Enrique R.
WASHER MAYTAG MVWC565FW1 Installed gearcase and drive hub . Need need new belt and cam assembly . Squeaky noise .; ordrng 1 W10721967 (drive pulley) and 1 WPW10006384 (drive belt)
Rod H.
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Ice bucket will not come outConfirmed Ice bucket frozen Leave machine off for a couple days so as to thaw icemaker cover and bucket. Found door seal torn and allowing warm air into ffd compartment.......Ordering ffd dr gasket water valve and icemakerReschedule for Monday 10Feb2020 7:00-11:0am only; ordrng 1 W10830274 (gasket-fip) and 1 W11043013 (valve) and 1 WPW10300024 (icemaker)
Jonathan C.
REFRIGERATOR WHIRLPOOL WRF993FIFM00 Installed control board tested working to spec
Jonathan C.
WASHER MAYTAG MVWB765FW3 Top is broken customer broke lid not covered quoted 430 to fix customer declined
Leon M.
DRYER MAYTAG MGD8630HW0 Cx states that unit is making noise and takes too long to dry the clothes After running diagnostic check no error codes detected Technical service pointer # W11378591ACx needs duct cleaning service
Jonathan C.
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Installed both board tested working properly
Jonathan C.
DISHWASHER WHIRLPOOL WDF330PAHS3 Found wash pump bad uninstalled dishwasher replaced wash pump reinstalled tested working to spec
Jonathan C.
RESIDENTIAL REFR WHIRLPOOL WRF535SWHV00 Found adjustment screw bad replaced tested working to spec
Cruz B.
REFIRGERATOR KITCHEN AID KRFF707ESS01 "Need a sealed system tech- 3 way valve has to be installed be a certified tech, called office are they are aware about this. Allow 2-3 hrs for repair. Cx need a Friday 14th appointment. ; saved tckt"
Timothy J.
DRYER MAYTAG MEDB880BW0 "Went to address and found this unit is at another location:1622 E. Menlo, Fresno Ca. 93710. Rescheduled for later. Checked for faults F4E4( L2 line voltage error). Element CKT is ok. Exhaust fuse open. Replaced fuse and tested. Unit checks ok."
Jonathan C.
WASHER MAYTAG MHW5630HW0 Needs valves f8e1; ordrng 1 W11036928 (valve) and 1 W11036930 (valve)
Timothy J.
DRYER WHIRLPOOL WED7500GC0 Customer states the UI unit will only dry in a timed dry setting. Checked for faults and ran a service test. 2-1(stuck key)4-4(L2 voltage error). Called WPTS (7727097220) and was told to raise the customer focus drying level. Set to 4 which increases the drying time in auto cycles 20%.
Timothy J.
OVEN WHIRLPOOL WOS72EC0HS01 Installed UI tested unit unit. Unit checks ok
Jonathan C.
DRYER WHIRLPOOL CEM2745FQ0 Different issue found thermal cut off bad replaced tested working to spec ; ordrng 1 279973 (cutoff-tml)
Randy C.
WASHER WHIRLPOOL WTW5000DW1 Found wouldn’t turn on. No error codes stored. Works when I was there when I removed the plug from wall and tested outlet I got 120 volts. Tested board see if power made it there. I plugged it back in but green light is not lit up. Found 120 volts going to the board but now won’t turn on machine. Needs new control board. Replaced with pre Id control board. Tested now working great. Job complete. Had bad board.
Jonathan C.
REFRIGERATOR WHIRLPOOL WRS571CIDW00 "File number 7727093444 needs valve ; ordrng 1 W10498992 (valve,inlet)"
Randy C.
DISHWASHER KITCHENAID KDTE334GPS0 Problem with hinge not closing door. Found door out of alignment. Pulled out and installed door properly. Tested now working as designed.
Jonathan C.
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Found bottom led bad needs module; ordrng 1 W10843353 (module)
Francisco S.
WASHER WHIRLPOOL MHW5630HW0 Cx stated unit has not made noise since last visit. Ensured unit is leveled. Documented with tech line. Cx has to load properly and unit is leveled to the best of my ability due to sitting on brick flooring.Sr#7727092856 Robert
Jonathan C.
RANGE WHIRLPOOL WEE745H0FS0 Found control and temp sensor not reading quoted 268.50 customer needs time; ordrng 1 W10884488 (cntrl-elec)
Francisco S.
REFRIGERATOR KITCHENAID KRMF706ESS01 "Checked unit found frost build up on ffc evap. Removed frost with steam gun, removed and replaced fan motor along with thermistor optimized position and secured to suction line. Asked cx to monitor temp and allow 24 hours for normal ops."
Francisco S.
RANGE MAYTAG MGR6600FZ1 Checked unit found bad hinge on unit. Removed and replaced both hinges unit now che is ok.
Dane K.
REFRIGERATOR WHIRLPOOL WRS325FDAM02 Installed filter housing and tested unit. Unit functions normal now
Irvin F.
OVEN JENN-AIR JJW2430DP00 The oven was displaying an F2 code stuck key. Removed power replaced console and main control. Powered unit programmed the board. All ops normal.
Cruz B.
RANGE WHIRLPOOL WFE320M0ES2 "File # 7727095320 Robert from whirlpool tech line said there a problem with house wiring, control will only turn on if turn the switch to on, control turns off when you turn the switch off, no clock display is blank, tested voltage at block terminal and found L1 2 L2 120v L2 2 N 120v L1 2 N 0.24v 240v is not coming in, informed cx to call a licensed electrician cx said ok. Nothing wrong with unit. Household power issue."
Leon M.
DISHWASHER WHIRLPOOL MDB8989SHZ0 Cx states that unit is not working properly.After running diagnostic check find that unit has bad sump motor assembly and control board ; ordrng 1 W11225084 (cntrl-elec) and 1 WPW10591570 (pump&motor)
Rod H.
WASHER MAYTAG MVWB765FW1 Makes a squealing high pitched noiseCould not duplicate Cx issuesran diagnostics to reveal as designed operation and condition with no abnormal issues.
Rod H.
WASHER MAYTAG MVWC465HW2 No spin On board diagnostics indicated a failure code but self corrected while testing component op. all mechanical and electrical all functional.Leach line too low at side of machine and the elbow configuration of leach line is very restrictive to allow proper expulsion of drained water.
Raymond H.
OVEN KITCHENAID KODE500ESS03 Replaced both appliance manager and console. Heated on connect bake to 450. Unit functions as designed.
Raymond H.
WASHER WHIRLPOOL WFW72HEDW0 Upon arrival unit had F1E1 code. Unit is stacked and dryer has no feet. Per SP unit needs to have feet on dryer which can cause this error. Informed cx that would be a separate service call for the dryer and cx did not want us to repair. Gave cx part number.
Raymond H.
WASHER MAYTAG MVWC465HW2 "Replaced tub and tested, unit functions as designed."
Patrick C.
REFRIGERATOR WHIRLPOOL WRV976FDEM Found the unit no cool. Both evaporators are over frosted. Needs new evap fan assembly and control. Customer to defrost the unit. Will return Monday to fix ; schdld next appmnt for 2/10 MON !
Dane K.
RANGE WHIRLPOOL WFG505M0BB2 Upon arrival the unit would not bake in the oven light would not turn on. Found the unit with faulty igniter and faulty control board. Unit needs new control board; ordrng 1 W11126814 (cntrl-elec)
Kevin M.
WASHER MAYTAG MVWC565FW1 Unit ripping clothes while in use. Found defective agitator causing issue. Removed and replaced agitator. Tested and calibrated unit. All tests good.
Kevin M.
WASHER MAYTAG MVWB835DC5 Removed and replaced pressure switch hose and used drill bit to clear any flash on air dome per service pointer. Tested unit. All tests good.
Kevin M.
REFRIGERATOR WHIRLPOOL WRT518SZFM00 Unit not defrosting which caused FC evaporator to ice over and block airflow to RC. FC thermistor is out of range and found main control short cycling. Unit needs main control and thermistor. Removed and replaced thermistor and control box. Tested unit. All tests good.
Irvin F.
OVEN KITCHENAID KOCE507ESS08 CX says the oven makes a scraping noise. Confirmed issue. Unit does need fan. ; schdld next appmnt for 2/11 TUE !
Rod H.
ICEMAKER KITCHENAID KUIX535HPS00 Won’t make ice. Water seems warm.light goes out Confirmed Water level sensor malfunction. Water just continues to enter product. Allows water to overflow excessively before it triggers recirculating over ice plate.WILL NEED TO HAVE 2; ordrng 1 W10492487 (light) and 1 W11325175 (PUMP)
Jim S.
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Heated freezer door seal to create a tight seal. Unit tested ok
Darren A.
DISHWASHER WHIRLPOOL WDTA50SAHZ0 "Replaced rollers, checks out okay."
Joe M.
WASHER WHIRLPOOL WTW5000DW2 Replaced actuator unit is now functioning as designed. Job complete.
Joe M.
REFRIGERATOR JENN-AIR JFFCC72EFS00 Replaced water valve. Unit is now functioning as designed. Job complete.
Raymond H.
RANGE WHIRLPOOL WFG505M0BS3 "Upon arrival unit had no oven light. Found broken light bulb. Replaced bulb and tested, still no light. Control burnt, unit door gasket torn, burner heads and caps need to be replaced due to delayed ignition on burners.; ordrng 1 W10856866 (sockt-lite) and 1 W11126814 (cntrl-elec) and 2 WPW10183368 (cap-burner)s and 2 WPW10183369 (cap-burner)s and 1 WPW10183370 (cap-burner) and 1 WPW10515453 (burnr-head) and 2 WPW10515454 (burnr-head)s and 2 WPW10515455 (burnr-head)s and 1 WPW10535778 (gaskt-door)"
Joe M.
REFRIGERATOR WHIRLPOOL WRS321SDHZ Units is dented in the back which is causing I believe is cause of water valve not functioning correctly. Replaced water valve unit is now functioning as designed. Job complete.
Joe M.
DRYER WHIRLPOOL WGD9371YW0 Units pulley is broken replaced pulley and rollers and belt unit is now functioning as designed and no longer making squealing noise. Job complete.
Kevin M.
REFRIGERATOR MAYTAG MFI2665XEM6 Work order got closed out and parts that were ordered on 12/10/19 were never received. I am reordering parts. I called office to inform customer. ; ordrng 2 12002646 (light switch)s and 1 W10299897 (shield) and 2 WPW10368732 (pad)s
Tyler F.
REFRIGERATOR WHIRLPOOL WRS315SDHZ02 Customer stated that the ice dispenses slow. Checked dispenser all is working good at this time. Found temp settings set bellow recommended. Changed temps. All works good at this time.
John B.
DISHWASHER KITCHENAID KUDE70FXSS5 "Check 20395.The sump was leaking in the dishwasher, replace the pump and motor assembly. The dishwasher tested good after the repair. No leaks no fault test good."
John B.
OVEN KITCHENAID KOCE507ESS09 I spoke to A whirl pool technician. We weren’t sure which control would make the microwave oven beep a signal at the end of the cycle. Replace both display panel and the main controller. The oven and microwave tested good.
John B.
REFRIGERATOR KITCHENAID KRSC503ESS01 "The fresh food evaporator was frosting up. Defrosted evaporator, repositioned the sensor on the evaporator in the proper position. Check the sensor from the main control arm. It tasted good. Replaced main control board. The refrigerator tests good."
Darren A.
WASHER MAYTAG MHW5500FW1 "F3E1 code. Ordered water level switch, hose is clear.; ordrng 1 WPW10448876 (switch-wl)"
Chase F.
WASHER AMANA NTW4516FW3 Installed new parts. Agitator no longer stripping. Tested. All ops now testing normal. Unit working by design. Job complete.
Chase F.
WASHER WHIRLPOOL MVWB765FW2 "Cx states unit would not start a cycle.Recieved F5e1, F2e1 error codes. Tested unit. Found connector from lid lock to control board came off. Reconnected back to control board. Calibrated. Tested unit, all s now testing normal and working by design. Job complete."
Chase F.
REFRIGERATOR WHIRLPOOL WRF767SDHZ Found all handles loose. Tightened down all handles. All ops now testing normal. Working by design. Job complete.
Hector Z.
RESIDENTIAL REFR WHIRLPOOL WRF535SWHV0 "Customer stated the refrigerator don’t was cooling at all. I checked the unit and I found a shorted compressor relay. Replaced Relay (8201786). Tested ok.; used 1 8201786 (START DEVICE,COMBO) from stock"
Tyler F.
RANGE WHIRLPOOL WFG320M0BS3 Handle is bent and wont line up and unit is missing screws. Need to orser more parts; ordrng 2 W10837674 (Screw)s and 3 WP98006633 (Screw)s and 1 W10894054 (Handle)
Tyler F.
WASHER WHIRLPOOL WGD85HEFW1 Customer stated that the u it is not powering on. Removed and replaced main control and user interface tested all works good at this time.
Tyler F.
DISHWASHER WHIRLPOOL WDT920SADM2 Customer stated that dishwasher will not heat. Calibrated unit and checked heater circuit.heater is working. Brown residue in appliance looks to be coming off of something they are washing.
Tyler F.
REFRIGERATOR KITCHENAID KRFF707ESS01 "Customer stated that the unit stopped cooling. Removed and replaced compressor dye drier and evaporator. Vacuumed system and charged with freon. Tested all worka good at this time.; used 1 Af1200 (Valve), and 6 R134A (Refrigerant) from stock"
Aaron B.
DRYER WHIRLPOOL WGD9400SW0 "Checked unit , dryer idler is squealing, needs dryer repair kit installed -replaced the dryer parts cleared all of the dust and bits of lint , put unit back together, tested operating normal now at this time"
Aaron B.
WASHER WHIRLPOOL WTW7000DW4 "Replaced the housing and water valve asm , tested unit now fills with hot and cold water , tested ops ok at this time , and looked up F codes have codes in the machine were F08E2 F0E3 and F0E4 i’ll codes are overloading over sudsy and pressure sensor fault of some sort which causes the unit only spin out slow advise the customer to use way less soap which they look like they have and to watch on like materials only so they don’t get out of balance and not to overload customer understood and unit is working as designed cleared all codes"
Aaron B.
REFRIGERATOR KITCHENAID KRFF707ESS01 Replaced the main board and u I control tested operations normal at this time
Kevin M.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Unit not cooling in both compartments. I found frozen over RC evaporator. I put unit into test 4 and verified temp dropping in FC. Failed thermistor on RC evaporator and out dated software. Removed and replaced main control, cover, and evaporator fan motor. Tested unit. All tests good."
Chase F.
DRYER WHIRLPOOL WGD5000DW2 Found broken door handle. Ordering part and scheduling for next available day. ; ordrng 1 W10861225 (HANDLE)
Kevin M.
WASHER WHIRLPOOL WFW6620HW0 Unit keeps filling with water through cycle. I checked main control for error codes and found code for failed fill valve. Removed and replaced both valves. Tested unit. All tests good.
Chase F.
WASHER MAYTAG MHW8630HW1 "F0e2, found drum when rotating rubbing up against rotor. Ordering parts for repair. Scheduling per cx request.; ordrng 1 W11314361 (ROTOR) and 1 W11354542 (STATOR)"
Jonathan C.
COOKTOP KITCHENAID KECC667BSS01 Installed board tested working to spec
Hector Z.
REFRIGERATOR KITCHENAID KSSC48QVS01 "Customer states refrigerator on both compartments not cooling.I checked the unit and I found the compressor not running, I checked for 120 VAC and 5.6 VDC at the Inverter Box as well 6.0 Ohms at the compressor pins, all presents.Ordered the Inverter Box and rescheduled."
Steven W.
WASHER WHIRLPOOL WFW6620HW0 "Replaced hot and cold water inlet valves, dispenser. Ran diagnostics. Had f0e5 error code. Cleared error code. Fills, washes, drains, rinses, dispenses, and spins properly at this time. Advised customer to have faucets and fill hoses replaced with rubber hoses. Complete."
Tyler F.
REFRIGERATOR KITCHENAID KRFC704FBS00 Customer stated that all of her handles are loose. Tightened all handles all works good at this time.
Raymond H.
REFRIGERATOR WHIRLPOOL WRX988SIBM01 "Replaced controls and tested, unit needs to regulate to temp."
Isidore A.
WASHER WHIRLPOOL WTW8900BC0 "Removed top panel, per technical service pointer W10468778B removed and installed new bearing kit, installed new hub and suspension rods. Test washer operation ok at this time, washer working as designed."
Cruz B.
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "File #7727096582 Michael from whirlpool tech line has documented that tech did not Discover any particles from water when dispensing, found water to be clear, cx has flushed system out multiple times, cx states there is a noise coming from unit did not hear any noise, informed cx to record the noise, found temps, cooling to be ok, unit is brand new, tech found 7nit to be working as designed."
Cruz B.
REFRIGERATOR WHIRLPOOL WRF736SDAM13 "Fixed- installed new part (motor fan) I then inspected the following compressor, lights, doors, fans, ice and water dispensers are working as designed, allow 12-24 hrs for ice production and cooling, cx ok repair."
Patrick C.
WASHER WHIRLPOOL MVWB765FW2 Removed and replaced gear case tested unit all ops checked good at time of service
Aaron B.
REFRIGERATOR WHIRLPOOL KSC24C8EYY02 Checked operations of the refrigerator found nothing wrong cooling wise freezer section 0°F in the fresh food section was at 36°F unit is working as designed did find that the icemaker was jammed unjam the icemaker it cycled checked the fill tube heater unit is working ice will start accumulating in the van within the next 24 to 48 hours .
Tom R.
DISHWASHER WHIRLPOOL WDF520PADW7 " Installed Gasket, ran unit, no leaks detected, check okay. No damage to unit or home from tech, job complete."
Tom R.
REFRIGERATOR KITCHENAID KRSC503ESS01 "Installed Power Supply Board and Control Board, ran full diagnostics, all components functional. Customer states there is a noise when opening FC Door randomly, tech can not recreate noise at this time with customer present. Full inspection of Door shows no mechanical issues. Customer will attempt to record noise. No damage to unit or home from tech, job complete."
Tom R.
WASHER WHIRLPOOL WFW9151YW00 "Unit not draining, water standing in unit. Entered diagnostics, found error codes F9E1. Motor rotating, but no water being removed, clogged coin trap.Visual inspection of Coin Trap shows large amounts of debris, cleared debris, ran diagnostics tests, valves good, drain good, rotation of drum good, check okay. No damage to unit or home from tech, job complete"
Tom R.
WALL OVEN KITCHEN AID KOSE900HSS00 "Noise coming from Broil Element Bracket, flexing and “flapping” when a person walks by. Attempted to reposition Bracket, noise gone, customer present, check okay. No damage to unit or home from tech, job complete."
Steven W.
WASHER MAYTAG MHW5630HC0 "Replaced control panel. Ran diagnostics. No error codes found. Ran quick test cycle. Fills, washes, drains, rinses, dispenses, and spins properly. Control panel is working properly at this time. Complete."
Steven W.
WASHER WHIRLPOOL WTW5000DW2 "Replaced outer tub, gear case, and screw. Ran diagnostics. No error codes found. Ran auto test cycle. Fills, agitates, drains, rinses, and spins properly. Advised customer NOT to use powder detergent. Complete."
Steven W.
REFRIGERATOR WHIRLPOOL WRS322FDAW04 "Replaced FC LED module, water inlet valve. Ice maker is harvesting and filling properly at this time. All LEDs are working properly at this time. Unit is cooling properly at this time. Instructed customer to allow 2-3 days for ice. Complete."
Steven W.
DRYER - GAS WHIRLPOOL WGD4850HW0 "Tested dryer. Flame cuts off in 15 seconds. Found vent is crushed. Instructed customer to call Home Depot back to install aluminum( not foil ) venting with 2 elbows. Dryer is heating, tumbling properly with unit pulled forward. Complete."
John B.
DISHWASHER WHIRLPOOL WDF550SAFW "No tag on the dishwasher. The dishwasher seem to be tilted forward add a front word angle so the water was shooting out the front door some times. Level the dishwasher properly. No leak, dishwasher tested good."
Joe M.
DISHWASHER WHIRLPOOL MDB8969SDH3 Replaced drain pump unit is now functioning as designed. Job complete. If smell persists I will call techline again I have a real bad sense of smell.
Kevin M.
REFIRGERATOR WHIRLPOOL WRF954CIHZ00 Recall. After last repair when unit was pushed back in the water line got pinched. I un pinched water line. Tested unit. All tests good.
George Y.
WASHER WHIRLPOOL WFW87HEDW0 Found washer with error f8e1 too much water found exexively soap removed retested check out ok complete. No dents or dings cause by tech.
George Y.
MICROWAVE AMANA AMC4322GS0 Installed part tested check out ok complete. No dents or dings cause by tech. Customer concern plate smaller customer will wait till owner here .
Joe M.
WASHER WHIRLPOOL WFW92HEFW0 Unit needs a pressure switch unit is stacked will need helper.
Michael M.
WASHER WHIRLPOOL WFW5620HW0 Cx states low flow will come on screen.F8E1-Changed to next fault and UI start rapidly scrolling through faults and digits were not readable had to clear faults to stop scrolling.TReplacing water valve W11316255 and valve W11316256Rebooted unit and ran service test 12 quick test cycles and unit now fills with correct amount of water. Hot water valve was defective. Passed cycles as designed. All ops are now normal. job complete
Danny G.
OVEN KITCHEN AID KEBC247KSS03 Broken glass Client had part to install Removed top door and replaced inner glass and cleaned them Reinstall unit and door is opening and closing properly.
George Y.
ICE MACHINE KITCHENAID KUIX335HPS00 Found water leaking from filter area need to replace housing ok to order part.; ordrng 1 W10475416 (cover) and 1 W11266112 (housing)
James M.
DISHWASHER WHIRLPOOL WDT730PAHZ0 Replaced drain pump and hose. Tested unit and found unit now working properly.
Randy C.
DISHWASHER MAYTAG MDB8989SHZ0 Unit was not installed until September. Wouldn’t drain found drain pump dead. Needs new pump. Replaced . Also found clogged standpipe now working as designed job complete.
Steven W.
WASHER MAYTAG MVWB865GW0 "Replaced gear case and screw. Ran diagnostics. No error codes found. Ran load size calibration, auto test cycle. Fills, agitates, drains, rinses, dispenses, and spins properly. Complete."
Jim S.
DRYER MAYTAG MGDB765FW0 Replaced open gas ignitor. Unit tested ok
Michael M.
DRYER WHIRLPOOL WGD4800BQ1 Opened new ignitor and tested with probe. Did not give continuity beep from meter but gave 49 ohmAnd fVerified with Andrew that ignitor is good. Installed new ignitor and retested. Again ignitor does not glow. Verified 120v to ignitor. Sick of doing free workDocumenting with techline found open thermal fuseTech does not have a thermal fuse in truck stock ordering 3 thermal fuses WP3392519Return Monday 8-12 ; ordrng 3 WP3392519 (THERMAL FUSE )s
Enrique R.
WASHER WHIRLPOOL WTW5000DW2 "Inspected whirlpool washer . Customer concerns , loud Screeching noise during operation . Found leaking gearcase , got all the components wet . I will need all the parts on the list to complete repair .; ordrng 1 W11035751 (gearcase) and 1 W11239857 (belt)"
Alejandro C.
REFRIGERATOR WHIRLPOOL WRF992FIFM00 "Found the unit not cooling verify not have refrigerant, order( evaporator w10865322 condenser w10865728 and evaporator w11035643) I need helper; ordrng 1 W10865322 (evaporator) and 1 W10865728 (condenser) and 1 W11035643 (evaporator)"
Randy C.
REFRIGERATOR WHIRLPOOL WRT138FZDW00 818-481-2581 Debra. Found leaking from new evap. Will need evap only. Left unplugged ; ordrng 1 W10836706 (evaporator)
Jonathan B.
WASHER WHIRLPOOL WFW72HEDW0 Found defective pump. Fixed defective pump. Tested unit and is working properly
Randy C.
REFRIGERATOR KITCHEN AID KRSC503ESS01 Found frozen over at the evap fan in the fridge section. Test 8 ADC on. Unit needs new control fan scrolll and thermistor. REQUESTING DOUBLE LABOR WILL HAVE TO DEFROST W STEAMER ; rqstng P&A on 1 W10316760 (thermistor) and 1 W11098695 (fan-scroll) and 1 W11172798 (cntrl-elec)
Tyler F.
FREEZER KITCHENAID KFIS29PBMS03 Customer stated that after Whirlpool tech did sealed system freezer isnt as cold and slow ice production. Set temp to -2 degrees and told customer to put food in freezer rhey had nothing. If still an issue customer will call back and have whirlpool go back out for sealed system.
Chase F.
DISHWASHER KITCHENAID KDTE334GPS0 Found bad console and control. Replaced parts. Unit now powering on and running through cycles with no problems. All ops now testing normal. Job complete.
Jim S.
WASHER WHIRLPOOL WTW8000DW1 Replaced transmission and wash plate. Unittested ok
Jim S.
REFRIGERATOR WHIRLPOOL WRF540CWHZ01 Need fresh food damper; ordrng 1 WPW10594329 (control)
Jonathan B.
DRYER MAYTAG MGDC200XW0 Found defective roller pulley and belt. Replaced defective parts. Tested unit and is working properly.; used 1 4392065 (DRYER REPAIR KIT) from stock
Jonathan B.
REFRIGERATOR WHIRLPOOL WRS322FDAM04 Found defective fan and control. Replaced defective parts.. tested unit and is working properly.
Jim S.
ICE MAKER KITCHEN AID KUID308ESS0 Open coil to water valve ; ordrng 1 W10897719 (valve)
Jonathan B.
WASHER MAYTAG MHW6630HW0 Replaced defective hose. Tested unit and is working properly.
Jim S.
REFRIGERATOR WHIRLPOOL WRT311FZDM01 Fresh food door is twisted and won’t seal on the bottom opposite of the hinges; ordrng 1 LW10642551 (dor-fip)
Chase F.
OVEN WHIRLPOOL WOS72EC0HS01 "Found ui console screen not coming on, ordering part for repair. will need to pull out built in oven with oven dolly. ; ordrng 1 W11351998 (CONSOLE)"
Joe M.
REFRIGERATOR KITCHENAID KBFC42FTS00 Customers built in is chirping due to the evap fan shorting out the control. Ordering parts.; ordrng 1 W10802701 (cntrl-elec) and 1 W10822580 (evap fan motor)
Jonathan B.
DRYER MAYTAG MGDC465HW0 Found loose connection to igniter. Fixed connection. Tested unit and is working properly.
Isidore A.
WASHER WHIRLPOOL WFW96HEAW0 "Found F8E1 no or low water verified WPW10247306 water valve. Washer dryer stacked has 2 sets; 1 WPW10247306 (valve 94.77)"
Patrick C.
WASHER MAYTAG MVWB865GW0 Removed and replaced transmission. Tested unit. All ops checked good
Jonathan C.
WASHER WHIRLPOOL WTW7000DW4 Found valves bad replaced tested working to spec
Michael M.
WASHER WHIRLPOOL MHW6630HC0 Documenting with trade line SR#7727093670 . This is a non functioning failureStacked units are sitting on uneven concrete which is slanted in this room.Tech advised cx that a wooden platform needs to be placed under units to set units on level hard surface for proper operation.Due to units sitting at odd angle door is not fully sealing against bellow. Unit ops are normal. Tech advised cx stand pipe is beginning to back up and needs a plumber to address this issue.All ops are normal.
Andy H.
REFRIGERATOR KITCHENAID KSSC48FTS03 "Not cooling, replaced fan motor and control tested unit working properly"
Jonathan B.
WASHER MAYTAG MVWX655DWL Replaced defective boards. Tested unit and now has error code of motor speed.; ordrng 1 W11026785 (motor-drve)
James M.
OVEN WHIRLPOOL WEG750H0HB Stove has display glitching during operation. Ordering new console. Will install control board with console when console arrives. ; ordrng 1 W11339759 (CONSOLE BLACK)
James M.
WASHER MAYTAG MVWB835DW3 "Ran auto test, passed all testing. Ran manual testing, passed all testing. Calibrated unit. Unit is working as intended at this time"
Aaron B.
OVEN WHIRLPOOL WFG525S0HV1 Unit bake and broil spark module continues to click even after the flame comes on ordered main DSI BOARD and harness; ordrng 1 W11161843 (harns-wire) and 1 W11162730 (module-spk)
Patrick C.
WASHER MAYTAG MVWC465HW2 Removed and replaced motor and capacitor. Tested unit. All ops checked good
Michael M.
REFRIGERATOR KITCHENAID KRSC503ESS01 Cx states same day tech left unit stopped working again. Tech found harness damaged. Blue wire has been pinched. Repaired blue wire and tucked harness so as to not become pinched again. Retested ops and are as designed. Job complete
Leon M.
REFRIGERATOR WHIRLPOOL WRS325SDHV00 Replaced UI.After running diagnostic check find that compressor has low om 0.6 unit has freon leak Called Whirlpool Tech Line Support not available Need sealed system tech ; ordrng 1 W10771114 (drier-tube) and 1 WP2188823 (evaporator)
George Y.
WASHER MAYTAG MHW7100DW0 Found washer drawer not ingaging need to replace . Replaced part tested check out ok complete. No dents or dings cause by tech.
Michael M.
M/W OTR KITCHENAID KMHC319ESS4 Removed unit from wall cabinets are too tight had to have help removing unit.Replaced mag tube and diode. Retested unit and is now heating as designed. Tech is not able to reinstall unit over range without assistance. Advised cx call contractor to reinstall due to cabinets need to be adjusted for unit to fit properly
Tom R.
REFRIGERATOR KITCHENAID KRMF706EBS01 "Upon arrival, unit operational. Customer states that after a power outage the unit resumed operation, but has not stopped running. Previous repair attempts from frost build up in FC Evap have not changed its behavior, concluding there are Control Board issues. Order Power Supply Board and Control Board./Power Supply Board - (WPW10624574)Control Board - (WPW10675033); ordrng 1 WPW10624574 (cntrl-elec) and 1 WPW10675033 (cntrl-elec)"
Andy H.
WASHER AMANA NTW4630YQ0 "Switch is broken and shakes, replaced switch ,knob, shocks tested unit working properly"
Michael M.
FREEZER WHIRLPOOL WRX735SDHZ01 "Cx states unit stopped cooling randomly. They unplugged unit and rebooted unit and began to cool again but they feel that temps are still too warm. State it is not making ice.Temps are set to recommended 38°/0°Checked freezer temp with thermal probe and is currently at 28°No ice build up inside unit fans are blowing as designedPulled u it forward and took amp reading com compressor tested at 0.15amp sealed system issue.Documenting findings with techline SR# 7728094132Will document with office to resch call for sealed system tech."
Enrique R.
DRYER WHIRLPOOL WGD9620HW0 "Inspected whirlpool dryer. Customer concerns , control panel stuck on DEMO mode . I called techline , spoke with KEVIN sr#7727097658 . We were unable to reprogram the control , The tech sheet in service matters is for a different model . Kevin instructed me to replace central electric .; ordrng 1 W11390031 (CENTRAL ELECTRIC )"
Raymond H.
MICROWAVE WHIRLPOOL WMH53521HZ4 "Upon arrival unit was not powering on, no display. Found burnt fuse. Replaced fuse and tested, 7nit functions as designed.; used 1 W10138793 (FUSE) from stock"
Enrique R.
LAUNDRY WHIRLPOOL WTW5000DW2 "arrived after 5 . I was unable to contact techline . The customer stated , she doesn’t want any more parts replaced . She is requesting an exchange . . I will call techline to document .; schdld next appmnt for 2/8 SAT !"
Cesar H.
WASHER WHIRLPOOL WTW8040DW0 "Lint build up in drain pump slowing the water flow during the drain cycle causing long drain codes . Removed pump and cleared build up, reinstalled pump and tested all checked good"
Aaron B.
WASHER WHIRLPOOL MHW3505FW1 "Replaced the u I panel , tested operations unit now works ok at this time"
Francisco S.
DRYER MAYTAG MGDB765FW0 Found gas smell on unit. Igniter would glow and spit out gas no ignition. Checked gas flow it was ok. found loose igniter at bracket. Tightened screws at bracket and igniter plate unit now igniting properly.Sr#7727097252 KevinSafety attempted calling safety. No answer.
George Y.
WASHER WHIRLPOOL WTW4815EW1 Found washerrough wen a wash need to replace adgetator ok to order part.; ordrng 1 WP63235 (agitator)
Francisco S.
DISHWASHER KITCHENAID KDTM354DSS4 "Checked unit found wash motor not working. Found 120 vac going to it, motor needs to be replaced. Cx decided to replace unit. Waived svc fee for cx as a courtesy because we just charged a svc fee."
Francisco S.
RANGE KITCHENAID KGSS907SSS02 Checked unit found error code f2 e1 unit needs control and membrane. Provided estimate for cx he will call back if he decides to move forward.
Andy H.
WASHER WHIRLPOOL WFW8620HC1 Need control console ; ordrng 1 W11327395 (cntrl-elec)
Randy C.
WASHER WHIRLPOOL MHW6630HC0 "Raymond Herron helped me unstack dryer. Replaced control panel. Put dryer back and pushed back into cavity. Tested, cleared codes. passed job complete."
Jonathan B.
LAUNDRY MAYTAG MVWC565FW1 Found loose connection to valve. Fixed connection. Tested unit and is working properly
Andy H.
LAUNDRY MAYTAG MVWC565FW0 "Not washing, replaced gearcase,pulley, cam, agitator, needs more part; ordrng 1 W10913953 (actuator)"
William L.
REFRIGERATOR KITCHENAID KRFC704FSS00 "Please refer to service pointer W11329116 Special Project S27311, Found evap packed with ice, replaced evap cover. & main control brd, as per service pointer, unit cooling at this time."
Raymond H.
REFRIGERATOR KITCHENAID KRFC704FBS01 "Upon arrival RC not cooling and no water being dispenser. Trying to remove filter cap tech broke cap due to high water pressure. Needs tubing kit per SP. also found unit evap fan not turning on, only turns on in manual service mode. Need controls; ordrng 1 8212547RP (tube-water) and 1 W10267701RP (tube-water) and 1 W10786952 (valve) and 1 W11114721 (cntrl-elec) and 1 W11220375 (cap-filter) and 1 W11284394 (cover-evap) and 1 W11330486 (UI) and 1 W11330487 (panel-ui)"
Cesar H.
RANGE JENN-AIR JGW8130DDW "failed ignitor, it is week, pulling only 2.3 amps causing gas valve not to open also found right hand hinge damaged causing door to not close properly; ordrng 1 74007498 (igniter,oven) and 1 WP74011141 (hinge- ove)"
Timothy J.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Customer states when they get water the UI says change filter even though they already had. Checked switch harness and found it disconnected. Reset and tested. Unit checks ok.
John B.
DRYER WHIRLPOOL LER2614DW1 "The drive motor seems to be heating up, and shutting down. The customer is looking to buy a new machine ."
Jonathan C.
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Installed both board tested working properly
Irvin F.
DISHWASHER WHIRLPOOL WDT710PAHZ Ordering the console. ; ordrng 1 W11116422 (panel-cntl)
Hector Z.
OVEN WHIRLPOOL WOD77EC0HS01 "The customer is concerned of time and date in the display very often change back to 01/01. I contacted the Tech Line (SR#7727082343) and he said that this-is happening because the Wi-Fi has to be set, but also what is causing this is a malfunction of the User Interface and for me to order the User Interface (W11428578) only from Plain Field Indiana Stuck because this is the only one that has been updated. Also I set the unit in diagnostic and there was multiple F6E0 codes (UI communication error) and he also mentioned that this code has been generated for the same issue with the UI.I contacted the Trade Partners ( SR#7727090398) to order the part from the correct distributor, the tracking number for this part is (1534056243) , the customer is going to be receiving the part around 02/17/20 and for him to contact us for installation"
Raymond H.
ICEMAKER KITCHENAID KUIX505ESS2 "Upon arrival unit making too much ice. Thermistor out of range. Replaced thermistor. Tested, unit functions as designed."
Raymond H.
REFRIGERATOR JENN-AIR JS42SEDUDW20 "Upon arrival cx states unit right door does not close. Found loose hinge. Secured and tested, unit functions as designed."
George Y.
DRYER WHIRLPOOL MGD6630HC0 Found dryer taking long time to heat found very low air pressure advising customer to get chimney cleaner for better air flow complete. No dents or dings cause by tech.
Jim S.
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 No heat in the mullion heater. Open wire in the cavity; ordrng 1 W10698199 (rail-mulln) and 1 W10751215 (dor-fip ss) and 1 W11114478 (USERINTERFACE)
Rod H.
DRYER MAYTAG MGDC465HW0 “Gas smell filled home”Unable to duplicate gas leaks and Took dryer apart to inspect and found no gas leaks nor resistive drive components.Ref# 7727098825 per Ed at techline notified and documented
Steven W.
WASHER WHIRLPOOL WFW92HEFW0 "Called tech line. SR # 7727098847. Per tech line dispenser motor switch is not stopping motor. Replaced dispenser motor/ switch assembly. Ran diagnostics. Ran quick test cycle. Leaking at dispenser shaft. Replaced dispenser. Fills, washes, drains, rinses,dispenses, and spins properly. Complete."
Rod H.
DRYER - GAS WHIRLPOOL WGD85HEFC0 Cx not home schedule next day; schdld next appmnt for 2/8 SAT !
Steven W.
DISHWASHER WHIRLPOOL WDT970SAHV0 "Ran diagnostics. Leaking from drain loop to sump connection. Reinstalled drain loop ell onto sump port. Fills, washes, drains , rinses, and dries properly. Complete."
William L.
REFRIGERATOR WHIRLPOOL WRF555SDHB00 "Replaced reservoir Assy., flushed water through new reservoir assy, reinstalled water filter, tested ok"
Raymond H.
RESIDENTIAL REFR WHIRLPOOL WRF993FIFM00 "Upon arrival compressor not running again, no voltage at board, Orion board shorted. Compressor needs to be replaced. "
Raymond H.
REFRIGERATOR WHIRLPOOL WRF560SEYM05 "Upon arrival unit not cooling, no heat exchange, compressor start windings out of range. Needs compressor."
Danny G.
DISHWASHER KITCHENAID KDTM354ESS3 Unit is not drying the dishes Ran a self test cycle and found heater not turning on Found loose connection at heater connectors. Reinstall harness and ran a self test cycle and unit completed with no leaks and no issues Unit is now heating at the drying cycle Advised client for better results to run hot water at sink 1st and then turn dishwasher and to use jet dry
John B.
DISHWASHER WHIRLPOOL WDF520PADM7 "The heater is good. It may not be going into a heat cycle at times. The wash arms are clean and clear, good water level and audible wash action. Ordering parts. ; ordrng 1 W10906426 (CONTROL ) and 1 W11084121 (OWI)"
Rod H.
RANGE WHIRLPOOL WFG975H0HZ0 sched for KC IN HIS AREARt frt burner does not lightConfirmed found that adjusting burner head would not remedy issues.Ordering burner head and gas valve for rt ft burner; ordrng 1 W11175169 (burnr-head) and 1 W11253659 (cap-burner) and 1 W11253659 (cap-burner)
Danny G.
DISHWASHER WHIRLPOOL WDF520PADW Unit is leaking water when draining Found damage hoses Replaced and install new hoses Ran a self test cycle and u it completed with no issues and no leaks Reinstall dishwasher and no floor or cabinet damage
Steven W.
REFRIGERATOR WHIRLPOOL WRS315SDHW01 Placed data loggers in FC and RC. Reschedule for 02/14 Friday.; schdld next appmnt for 2/14 FRI 8-10
Steven W.
WASHER WHIRLPOOL WTW4816FW1 "New agitator is missing cam, dogs, and retainer. Reorder agitator.; ordrng 1 WP3951744 (AGITATOR )"
Darren A.
COOK TOP WHIRLPOOL WCG97US6HS00 "Replaced faulty spark module, checked out okay."
William L.
DISHWASHER KITCHENAID KDTE234GPS0 "F2E1, F4E3, F7E1,, found no wash pump functions, Replace pump/motor Assy., ran self diagnostics cycle, ordered rack rail & adjuster, need to reinstall weight.; ordrng 1 W10913628 (track) and 1 WPW10546503 (adjuster)"
Darren A.
WASHER MAYTAG MVWB765FW3 "Replaced gearcase and clutch, recalibrated unit, cycle tested, checks out okay."