Need work- found wash plate to be stuck on shaft- gear case is making a loud grinding noise during any cycles- ordering parts for unit. ; ordrng 1 W11449841 (Gear case) and 1 W10754448 (Clucth) and 1 W11260238 (Rotor) and 1 W10734521 (Slider) and 1 W11614636 (Wash plate)

"Need work- found gear case to be leaking oil/ water, loud grind noise from cam, belt is shredding, wash plate is stuck on shaft will need to break off- ordering parts for unit. ; ordrng 1 W10752283 (Wash plate) and 1 W11449840 (Gear case) and 1 W11239857 (Belt) and 1 W10721967 (Cam)"

Gearcase leaking oil all over components on bottom parts. Wont agitate. Removed agitator w force. Needs new Gearcase. ; rqstng P&A on 1 WH03X33733 (Gearcase) and 1 WH01X24180 (Belt) and 1 WH43X34257 (Agitator) and 1 WH12X26329 (Speed sensor) and 1 WH03X30517 (Mode shifter) and 1 WH05X24185 (Clutch) and 1 WH03X32097 (Transmission pulley)

Found a bad igniter. Had part ordered; ordrng 1 5304534663 (Ignitor)

Due to receiving the wrong part I wasnt able to complete.Reordering the ice maker.; ordrng 1 WR30X25766 (I a maker)

Unit has control board error. Ordering new control. ; ordrng 1 W11620481 (Cntrol)

Unit has ice buildup on bottom of freezer from unit continues to run. Inspected gaskets. Gaskets good ordering new evap fan and control. ; ordrng 1 W11594670 (Control)

"Upon arrival, a functional testing was conducted but unable to witness nor to reproduce the claimed issue, called whirlpool to document and spoke with Edwin , we chatted a little bit and he ended up recommending to replace the lower oven board with power supply on it. SR 7740418372 Scott is tagging needed part.; O-emld tckt"

"Checked the unit the belt is shredded , went to replace belt found motor pulley busted in half , ordered parts to repair the unit ; ordrng 1 WP8066184 (pulley-mtr)"

"Needs 2 call count The new control is bad , reordered part; ordrng 1 W11339755 (Control display)"

Part did not in yet- ; schdld next appmnt for 12/3 TUE !

"Freezer light never work tech support instruct to order seed door switch.install switch seed. Not working.found out connection at seed switch in broken,can not fix that connection,pseudo for Monday will call manufacturer.see aka pics; schdld next appmnt for 12/2 MON !"

Left rear element heat not working.need heat element and switch.reroute for parts.; ordrng 1 W11171119 (Heat element) and 1 WP3149404 (Switch-Infinity)

Unit needs a lid. Plastic is broken around the hinges.; ordrng 1 W11470212 (Lid)

Tested unit upon arrival and could not get unit to spin. Capacitor is still attached to transmission. I changed the harness and was able to get ccw spin only. Ordering motor for return. New issue.; ordrng 1 W10836351 (Motor) and 1 W11590868 (Harness)

Went replace clutch found stater bolt striped oderin gear case slider stater and motor and rotor motor ; ordrng 1 W11449841 (Gear case) and 1 W11195971 (Stater) and 8 W11027980 (Screw)s and 1 W10734521 (Slider) and 1 W11260238 (Rotor motor) and 1 W10752189 (Bolt)

"Needs 3 call count to pull custom cafe double wall oven orders parts Unit has a dead control need 2 high limits and door lock , ordered parts ; ordrng 1 WB24X35587 (Limit switch) and 1 WB24T10164 (switch high limit) and 1 WB10X28391 (latch asm)"

Defective knob only issue. Ordering part for repair. ; ordrng 1 WB03X29354 (Knob)

"Not washing, error F7E2; ordrng 1 W11462455 (Pump motor) and 1 W11460946 (Sump) and 1 W11434044 (Water valve)"

Cooling fan motor failure. Wrong motor sent with technician. Re-ordering correct blower. Extra time needed on return trip. Two-man job.; ordrng 1 W11598119 (Blower w/sensor)

Cx complaint not spinning. Upon arrival. Found capacitor W11395618 . faulty and loose belt. Ordered parts W11239857 belt. ; ordrng 1 W11395618 (Capacitor) and 1 W11239857 (Bel)

"Fridge not cooling compressor lockup,need compressor assembly and service valve.reroute for part.; ordrng 1 W11557425 (Compressor) and 2 W11506635 (Coupler)s and 1 WR98x35 (R600a)"

Replaced drive belt and roller wheels and idler arm but drum is cracked called sqt and ordered drum; ordrng 1 We21x29724 (Drum)

Unit turning on and working fine while here. Tested valve control readings are indicative of it working properly but seems to jump around. Will an order new harness to correct problem.; ordrng 1 WB18X28898 (Harness)

"3 burner elements are open, no power to one of the elements. Switch is bad . Ordering elements and switch.; ordrng 2 WB31X46066 (8Burner)s and 1 WB31X46067 (6Burner) and 3 WB17T10006 (Receptacle)s and 1 WB24T10025 (Switch) and 1 WB24T10022 (Switch)"

Defrost issue in rc. Will need more time to defrost unit and complete repairs. ; snapped 3 QuickPics

87758185 called Frigidaire. Recommended replacing the user interface. Part on order follow up required. ; ordrng 1 5304530967 (Ui) and 1 5304530999 (Wiring)

Found failed bearing will need agitator as well ordering agitator ; ordrng 1 W11550891 (Agitator)

Agitator is seized on will have to cut agitator off to complete gearcase reaplacement; ordrng 1 W11550891 (Agitator)

Failed bearings and belt ; ordrng 1 WH03X33729 (Gear case) and 1 WH01X27538 (Belt)

Need to put as sudo to call techline with time ; O-emld tckt

#14586593case.found refrigerator not cooling in freezer and freshfood removed evap cover no frost pattern called manufacture stating need to pressurize system for leak in system need seal tech repair.; O-emld tckt

Found refrigerator not dispensing found container teeth broken need container a cover for shaft called darr3n ordering cover.; ordrng 1 W11347840 (Ice container)

File#7740418287. Installed parts bin getting jammed call manufacture advising to replace container yolk to complete service.; ordrng 1 WPW10309866 (Selenoid) and 1 W11185686 (Icecontainer)

"JB out 11/27/24.Customer states washing machine makes loud grinding noises during spin cycle. Upon arrival, ram diagnostics, extracted, stored error code. F0E3 fault is displayed when the main control detects a load size that exceeds the washer capacity. Also F2E1 you are stuck button this indicates the user interface of detecting that a button is continuously activated Cleared stored error codes. Tested washing machine empty in drain and spin cycle. Allowed unit to ramp up to full speed spin unable to verify any unusual operating sound levels or noises. Tested washing machine again in normal cycle this time adding clothing to the wash. Verified loud grinding noises only during agitation, but not spin cycle. Remove clothing from wash tub. Removed agitator and inspected gear case output shaft. Found output shaft is stripped, necessitating the replacement of the transmission gear case. Ordering transmission gear case, thrust washer, and will use slider assembly on return visit.******************PLEASE ALLOW JOB COUNT OF 3 ON RETURN VISIT*******************; ordrng 1 W11393685 (GEARCASE) and 1 W11032711 (THRUST WASHER)"

Door handle on order follow up required. ; ordrng 1 W11648757 (Handle)

"Water leaking from water reservoir, mullion and ff section door broken. Ui flashing. Parts on order. Follow up,required. ; ordrng 1 67006294 (Ui board) and 1 WPW10151713 (Mullion) and 1 67006136 (Left ff section door) and 1 WP12956202 (Tank reservoir)"

"Didnt diagnose unit,Cx calling warranty company and having call resent with coverage.; saved tckt"

"As per consumer statement, bought this unit a month ago and its already falling, her further research leaded her to find out that many people are having lots of problems with GE cooktops. She is dealing with Wayfarer to have unit replaced, and Aisha M. Has approved replacement. As per my usual inspection, the spark module and gas valve harness must be replaced. As replacement has been arranged, there is no need to order any parts.; ordrng 1 WB18X45187 (Gas valve harness) and 1 WB13X32511 (Spark module)"

"The marked parts were installed and unit drained fine but, when starting a new cycle, control unit doesnt find the lid contact. Plus controller ordered/ received was the wrong one. Please reorder all tagged and attention to parts that I will use on return visit.; ordrng 1 W11626074 (Control unit) and 1 W11513250 (Strike)"

Compressor completely dead and drawing low amps. Will order compressor and submit for Sealed system repair. 3 call count. ; ordrng 1 5304519758 (Compressor) and 1 5304530007 (Condenser)

Faulty wash motor. Installing new motor and found part came in broken tab not allowing it to clip in. Will re order. ; ordrng 1 WD19X27178 (Wash motor)

Ben comes on but shuts off and gets stuck on error. Faulty control stuck on control fault. Will order and replace control.; ordrng 1 W11620481 (Cntrl)

Busted latch. Ordering part for repair. Cx has strike. Collected payment in full. Scheduling cx for next Tuesday. Advised cx cats need to be put up. Parts: $115.85Service Charge: $145.00FRL: L14 - $187.92 Additional Labor: $0.00Other: $0.00Subtotal: $448.77Tax: $8.69Job Rate: $457.46$457.46 CC Auth# 3K4W39

Called Techline for assistance on this call. 14974735. Techline gave me the correct part to order and confirmed it was repairable. Requires second man to do job safely. Have to tilt heavy oven all the way back. ; ordrng 1 WB63X25480 (Support base RT) and 1 WB63X25481 (Support base LT)

"Cx states washer is leaking into pedestal and UI not functioning properly. Checked for error codes. Codes f5e2(door lock error), f3e1(water level system error), f9e1(long drain), and f8e3(overflow condition) error codes present. Erased codes. Performed automatic diagnostic cycle. Cycle completed without issues. No error codes came back. All codes are due to oversuds condition. Cx is using too much detergent. While running a test cycle, there was suds in the washer with no clothes or detergent being added to the washer. Door lock is working properly. Couldnt replicate leak. No signs of water leaking from washer anywhere. Drain hose is installed correctly. Stan pipe isnt backing up when draining. UI does work intermittently and is damaged. ; ordrng 1 W10911021 (UI)"

Found belt shredding pulleys are warped odering pully and belt ; ordrng 1 WH01X27538 (Belt) and 1 WH03X32097 (Trans pully) and 1 WH03X32218 (Motor pully)

Found drain pump wires cut on harness went to replace harness found new harness defective odering new harness ; ordrng 1 W11643701 (Harness)

Un has cracked water line to filter manifold. Ordering new filter manifold and lines; ordrng 1 5304526050 (Filter base) and 1 5304524817 (Filter manifold) and 1 242220133 (Tan tube) and 1 242220134 (White tube)

Upon arrival compressor and evaporator fan were not running. Condenser fan was running. Found main board intermittent. ; ordrng 1 WR55X40447 (Main board)

"Ran diagnostics. Had 18,92,8,27,26,38, and 39 fault codes. Checked pump filter. Motor not running. Called GE TAG. Case # 14975163. Needs inverter board. Unit stacked. 2 count job. Allow 1 1/2 hours. 2 man job. SEND HELPER. ; ordrng 1 WH01X29528 (Door lock)"

"Ran diagnostics. Found idler pulley scratching, worn belts and support rollers. EST 684.05. Labor 187.92+15.00 shipping. $481.13 CC Auth# LAR439. 2 count job. Allow 1 1/2 hours.; ordrng 1 WPW10136934 (Belt-drum) and 1 WP8544742 (Belt-blower) and 1 WPW10314173 (Support roller) and 1 4392067 (Repair kit)"

"No show. Knocked and rang ring doorbell. Called office to call customer. Office called, no answer. Waited my 5. Customer will have to reschedule. ; O-emld tckt"

"F750 Cap touch faultF511 Induction right frontF717 touchpad erraticF980 Induction fan and F990 Induction fan.Calling tech line,Chris with tech line recommended to replace both assemblies and UI Board.NotCase # 14974775Neil with tech line, recommended ordering UI Board again., WB27X45609.UI BoardProgram personality H601 by pressing timer, +- timer select for 20 seconds.Ordering WB27X45609.UI Board.; ordrng 1 WB27X45609 (UI Board)"

"Enter diagnostics to check error codes, F7E3 , F7E9 are present on arrival.Ordering:W11478526 UI Board and W11624943 Control Board.; ordrng 1 W11478526 (UI Board.) and 1 W11624943 (Control Board.)"

CX was complaining that the unit was making slushy ice upon diagnosis I found the water to be putting out normal water flow. Ice didnt form right though. Needs both recirculating pumps.; ordrng 1 W11126268 (Wire harness) and 1 W11542867 (Pump) and 1 W11542868 (Pump)

Cycled unit and found oven bottom panel is swapped and paint has started to pill off. Ordering new bottom panel. ; ordrng 1 WPW10211368 (Oven Bottom panel)

Cycled unit and found bad water pad switch. Need correct color. Need gray pad. Orde part.; ordrng 1 WPW10260622 (Pad)

"Inspected unit as necessary. Diagnosed compressor failure. Ordering compressor kit. Extra time needed on return trip. Call scheduled for Saturday, December 7.; ordrng 1 W11547313 (Compressor)"

"Called tech line timer not advancing, had found unit was miswired on selector switch blue wire and a silver wire were in the wrong connectors, dry board and timer have been replaced. Per tech line to replace parts again and also replace sensor rods, their phone cut out prior to getting file # Unit also running cool on high heat 115 degrees disconnected from vent rerouted for parts ; ordrng 1 WE04X24551 (Timer) and 1 WE04X25137 (Board) and 1 WE01X25334 (Trap assembly) and 1 WE04X25201 (Inlet therm) and 1 WE04X25199 (Safety) and 1 WE04X25195 (Outlet therm) and 1 WE04X24555 (Rotary) and 2 WE1M418 (Pc mounts)s"

Shorted key pad only some buttons respond ; ordrng 1 5304535821 (Console) and 1 5304535645 (Pc board)

"Control not responding, needs control ; ordrng 1 W11657965 (Control main)"

Found the adjusters is the part that broke not the tracks. Will order and replace the defective adjuster. Will send back tracks. Ordering parts. ; ordrng 2 WPW10546503 (Adjusters)s

Found the defrost timer defective and not advancing. Will need to order an replace defrost timer. Unit stuck in defrost. ; ordrng 1 5304526183 (Timer defrost)

"Replaced defrost timer and compressor turned on but air doesnt seem cool enough,returning with compressor due to potential refrigerant leak.; ordrng 1 5304538118 (Compressor)"

Returning to replace bad led module.; ordrng 1 W11527432 (Led module)

"Cx had her electrician pull unit from cabinet and rewire prior to arrival, but microwave need element support ; ordrng 1 W11724411 (Support elements)"

"Cx complaint. Knob function. Not drying lint filter issues. Upon arrival. Checked lint filter. I found knob function, not proper. And faulty. Knob adjusted for functionality. Adjustment of legs. not balanced. Tested components out okay. Operating according to design"

Found lint build up in vent not allowing proper airflow. Cleared all lint front vent and tested. Unit functions as normal.

"Replace timer for upgraded new version one, tested unit and it passed in different settings, unit performing as designed.Job complete."

"Replaced worn down rollers,dryer no longer making irregular noise and is working properly.; used 1 4392065 (Dryer repair kit) from stock"

"Found unit not draining. Removed piece of food from drain line connected to garbage disposal. Tested again, unit now draining."

Cycled unit and found shifter and bad cam installed shifter and cam and belt. Retested unit now working as designed job completed

Unit is reading f9e1. Running cycle. Pump is done. Needs replacing. Drain pump was full of hair but motor was done. Replaced and tested passed. Job completed.

"Upon arrival, inspected unit found unit with an FAE4 did find a little bit of water inside drip pan during my inspection I found consumer using not factory recommended soap which could be causing oversizing. I ran the unit for a good amount of time cannot find any leaks did find that the float switch was damaged so I replaced the float switch re-tested unit unit no longer giving F 84 advised consumer to always use factory recommended products in the unit for best quality washes, and to ensure that the unit does not malfunction job complete"

Damper defused is making noice customer has video of it making noise. Its when its opening and closing. Replaced and unit is not making noise anymore. Job completed. Damper defused was sticking inside up were it was making noise.

"Customer stated unit was not washing dishes. Technical Service Pointer #: W11723599 Rev A bottom spray arm came off also clogged filter, I cleaned and reinstalled n secured all spray arms cleared filter unit is now washing and operating as designed"

"Replaced bad control, unit test ok. Complete"

Cx states mw not heating enough. Checked power level settings. Power level setting was set at 50%. Set power level to 100%. Retested unit. Unit now heating up significantly more. Unit operating as designed. Job complete.

"Actuator mechanically failed. Actuator was removed and replaced. Unit passed all,test. Unit is working as intended."

Cx states long dry times. Unit heating. Exhaust vent was clogged. Removed lint obstructing the exhaust. Tested unit. Unit operating as designed. Job complete.

"Upon arrival found unit with error code F0E3 and F8E1, this about overload and long fill. Check the unit and found the cold water valve on test 001 is no open correctly. Replace the water valve from truck stock. Retest the unit and now is working properly. Job complete ; used 1 W11165546 (VALVE) from stock"

"Found screw came loose from rotor. Installed screw back into rotor. Tested unit, all ops now working as designed."

Had cap. & actuator replaced. Washer

"Replaced bad slider,successfully ran diagnostic cycle,washer now working properly."

Diagnosed icemaker failure. Removing replaced icemaker assembly. Removed removed and replaced water valve assembly due to seepage. Began new ice harvest. All OK.

Found water filter stock. I had to drill a hole on the water filter for me to be able to pull it out. Installed a new water filter everything OK

Broken door switch. Installed new door switch retested unit now working as designed job completed

Cx complaint not spinning and not locking properly. Upon arrival. Ran diagnostics. Locking error code. Found debris in the lock mechanism. Clean out debris in lock mechanism. Reset panel control. Calibration cycle. Tested out components okay. Operating as designed

Found door not opening all the way due to a crashed Frame assembly. Had to pull unit out and straighten frame on brackets on both left and right hand sites.

"Tested unit found defective hinges, replaced hinges tested unit and is working properly."

Replaced Ui. Tested unit. Unit operating as designed. Job complete.

"Checked unit found drain pump obstruction, cleared pump unit drained out."

Cycled unit and found communication error. UI is defective. Installed new UI and retested unit now working as designed job completed

Cx complaint about a minor squeak when starting up a cycle. Found noise coming from ducting. Adjusted ducting assembly. Dryer is now running smoothly with no sealed or abnormal sounds. All functions now working as designed.

Cx complaint. Upon arrival. Ran diagnostics. . B. Installed control panel. Reset control panel. Tested components out okay.

Tested unit and found insufficient water flow to unit found defective valve. Replaced defective valve tested unit and is working properly.

Cycled unit and found bad connection to water valve secured connection and retested unit now working as designed job completed

"JB out 11/27/24. Customer states the washer will not drain or spin.Upon arrival found water in washtub. Installed GE Smart HQ Diagnostic tool. Tested drain pump and verified drain pump does not run.Manual drained water.Installed replacement Drain Pump WH11X29539.Reassembled unit and tested drain pump operation.Tested washing machine with towels and wash tub. Verified water fill, correct agitation, correct drain and spin functions. No charge to customer. Job complete."

Cycled unit and found belt came off causing damage to cam and shifter. Installed new belt new cam and new shifter. Unit now working as designed job completed complete