Near Pasadena, CA 91101
Cher
Job Details: 05/23/2018
Jenn-air Refrigerator-Model # JFC2290VEM8. Customer complaint- broken piece on lid from pantry drawer. Service performed- Specialist removed and replaced end caps WPW10121977 (endcap) and WPW10122078 (endcap). Service completed.
Near Perris, CA 92570
Daniel Lopez
Job Details: 05/23/2018
Maytag Washer- Model # MVWB755DW0 Service Performed: Customer had issue with unit not washing and stopping mid-cycle. Specialist ran diagnosis and found loose washplate causing performance issues. Inspected splines on washplate. Splines are good. Reinstalled washplate and tightened to specs.
Near Simi Valley, CA 93063
Cher
Job Details: 05/23/2018
Whirlpool Refrigerator- Model # MSD2454GRW. Customer complaint- water on the bottom of the freezer. Service performed- Upon specialists arrival he stated customer said that unit is leaking water and they had defrosted it. He checked the freezer side and drain is clogged. Removed drawer and cleared out port. Also removed back panel and cleared out drain tube. Unit is working as designed found no issues. Service completed.
Near Loma Linda, CA 92354
Daniel Lopez
Job Details: 05/23/2018
Whirlpool Dryer- Model # WGD7000DW2 Service Performed: Customer had issue with unit not drying the clothes correctly. Specialist ran diagnosis and verified burner operation. Specialist found burner short cycling. Removed lint screen and found air blowing back in. There was a vent restriction.
Near Thousand Oaks, CA 91360
Cher
Job Details: 05/23/2018
Whirlpool Refrigerator- Model # ED5DHEXWL03. Customer complaint- unit is not cooling. Service performed- Specialist found unit was off. Reset unit and compressor started to work. Checked temperatures on freezer side and it’s dropping as it should. Temp on freezer is at -1 degrees C. Per service pointer need to replace the ADC control. Removed and replaced WPW10225581 (bimetl-def) and WPW10366605 (cntrl-elec). Service completed.
Near Lompoc, CA 93436
Randy
Job Details: 05/22/2018
Maytag dryer model #MGDB835DC4 complaint- not starting. diagnosis- Found unit with control panel not always registering. Button presses. Not restarting on button press and hold. ordering 1 W11158457 (UI). Replaced malfunctioning overlay. Tested unit and unit now functions. Job complete.
Near Pismo Beach, CA 93449
Randy
Job Details: 05/22/2018
Whirlpool refrigerator model # WDT920SADH2 Complaint- not draining. Diagnosis- , Found unit with poor washing ability. Found unit with a weak wash motor. Ordering new sump assembly. Drain pump not not working. Water at the end of cycle. Removed water and filled unit back with water and tested. ; ordering 1 WPW10671942 (sump and motor assy). Changed sump assembly, drain pump and drain hose. Tested unit. Unit now functions properly and customer approves. No leaks. job complete.
Near Cambria, CA 93428
Randy
Job Details: 05/22/2018
whirlpool refrigerator model #WRX735SDBM00 complaint frosting and condensation in freezer. diagnosis- Inspected unit and found frost build up in top right section of freezer. Found gasket has gap . Unit has bad door gasket ordering gasket. ; ordering 1 WPW10714545 (gasket-fip). removed door to freezer to be able to remove gasket. removed and replaced gasket and re installed door. tested unit is sealing properly and is functioning as designed
Near Paso Robles, CA 93446
Randy
Job Details: 05/22/2018
jenn air range. model # JGRP548WP01 complaint- F1 E1 ERRO CODE. Diagnosis- Tested unit in diagnostics mode unit coded F1E1. Tested p6-1 to p6-2 pin connector and got 14.82 VDC UI is bad. ordering user interface. ; ordrng 1 WPW10145531 (cntrl-elec) and 1 WPW10464534 (cntrl-elec). removed and replaced control and Ui reinstalled console plugged unit in and reinstalled unit. Tested u it unit is no longer giving code unit is heating and functioning as designed
Near San Luis Obispo, CA 93401
Randy
Job Details: 05/22/2018
jenn air double oven model #JJW9830DDS complaint- leakage between glass. Diagnosis- Unit does have stain in between glass. Removed doors cleaned glass client is happy with repair. Job complete
Near Paso Robles, CA 93446
Randy
Job Details: 05/22/2018
whirlpool washer model # WFW85HEFC1 complaint- unit is still leaking from door. diagnosis- Inspected unit and found cx is using powder detergent inside the pockets where liquid detergent goes causing the detergent to drip down into bellow clog up drain allowing water to leak from the front of the unit. Pulled bellow back and found powder detergent blocking drain holes cleared bellow drain of detergent. instructed on proper use and care of unit
Near Santa Maria, CA 93455
Randy
Job Details: 05/22/2018
Whirlpool refrigerator model # WRF535SWHZ00. complaint-frosted in the freezer. Diagnosis- , Found unit with frost forming in freezer. Checked door gasket and found it worn and gaping in sections. Ordering new door gasket.; W10571967 (frz door gasket (gr)) . Replaced gasket on freezer door. Checked seals and unit now functions properly.
Near Santa Maria, CA 93455
Randy
Job Details: 05/22/2018
maytag range model #MHW5500FW complaint- washer door lock light blinks and will not complete cycle water not draining. Diagnosis- Found unit unable to fully drain due to paper buildup in filter. Cleared filter and tested unit. Unit now functions as intended.
Near Morro Bay, CA 93442
Randy
Job Details: 05/22/2018
Kitchenaid refrigerator model # KRBL109ESS00. complaint- bottom freezer door is damaged. Diagnosis- Unit needs freezer door. Ordering new freezer door ; 13109223SQ (dor-fip ss). Replaced fridge and freezer doors. Checked all seals and found no gaps. Unit now functions as intended.
Near Santa Maria, CA 93458
Randy
Job Details: 05/22/2018
whirlpool freezer model # WZC3122DW. complaint- freezer wont lock Diagnosis-, Found unit unable to unlock due to key broken in lock barrel Ordering new lock and keys. W10664016 (lock-door) and 2 W10838052 (key-door)s. Replaced freezer lock with new lock. Tested keys. Unit lock functions as intended.
Near Santa Maria, CA 93455
Randy
Job Details: 05/22/2018
Kitchen aid range model # KSGG700EBS1 Complaint-ERROR CODE F2E0 Diagnosis-, Found unit with an F2E0 error code kfpund unit with a bad keypad harness ribbon. Ordering new Keypad ribbon. Also found issue with the 6 key not properly engaging. Ordering 1 W10575120 (harns-wire) and 1 W11091882 (panl-cntrl). Replaced control panel and wire harness. Tested unit. Unit now functions as intended
Near Lompoc, CA 93436
Randy
Job Details: 05/22/2018
whirlpool washer model #WTW5000DW0 Complaint- wash cycle not working. Diagnosis- Found unit making noise during agitation due to stripped washplate. ordering 1 W10752283 (washplate). replaced washplate and tested unit. Unit now functions as intended. Job complete.
Near Paso Robles, CA 93446
Randy
Job Details: 05/22/2018
jenn-air refrigerator model #JFC2290REP00 . complaint- not coolin. Diagnosis- inspected unit and everything was working properly instructed on proper use of fridge. job complete
Near Paso Robles, CA 93446
Randy
Job Details: 05/22/2018
Whirlpool range model # WFG540H0ES1. Complaint-STARTED SMOKING AND SMELLING. Diagnosis- Tested unit and found unit is smoking but unit is brand new and cx did not use oven till now. Oven has not been cured instructed cx that this is normal and to allow unit to burn off and cure before using unit. Instructed cx on proper use and care of unit unit is functioning as designed. ; Job Cmpltd
Near San Miguel, CA 93451
Randy
Job Details: 05/22/2018
whirlpool washer model #WTW8800YC1 . Complaint- washer leaking water from the bottom. Diagnosis-tested unit in normal wash cycle and when water started to dispense into fabric softener dispenser it was spraying out the side of dispenser down side of unit causing water to leak. U it has bad fabric softener dispenser ordering dispenser WPW10172146 (dispenser). I removed top panel to access fabric softener cup. Removed and replaced fabric softener dispenser. Reinstalled top panel and tested unit. Unit is filling without leaking threw softener dispenser unit is functioning as designed.
Near Creston, CA 93432
Randy
Job Details: 05/22/2018
Kitchen aid microwave model # KMHS120ESS4. Complaint- burning electrical smell. Diagnosis- Plugged unit and to test and found unit light will not turn off and control is not illuminating. Unplugged unit and removed control and found control bored popped caused a small smoke burn and unit to not work properly ordering control panel and control bored. ordering 1 W10881539 (cntrl-elec) and 1 W10891019 (panl-cntrl). Upon arrival I removed control bored assembly. Removed and replaced control bored and control panel. Reinstalled control assembly to unit and tested unit light is now off and turns on when you press light button. Unit is heating and functioning as designed
Near Arroyo Grande, CA 93420
Randy
Job Details: 05/22/2018
kitchen aid dishwasher Model # complaint- green light pops up and flashes 4 times. Diagnosis- Tested unit in diagnostics test cycle unit is filling but not washing unit removed to place to inspect harness connections and found a lot of mice dropping and found harness going to water pump had open wire from mice chewing into wire ; ordrng 1 WPW10392483 (harns-wire), and 1 Wpw10418331 (pump&motor). Contacted trade partners and aig whirlpool extended warranty to document situation amd both started if there is any damages to unit from animals that this does void warrant
Near San Luis Obispo, CA 93405
Randy
Job Details: 05/22/2018
kitchen aid oven model # KOSE500ESS02 complaint-no power diagnosis-Needs one male and one female connector. ; ordrng 1 W11204568 (FUSE) and 1 WPW10545255 (fuse-thrml) uninstalled unit and removed top panel to access thermal fuse. Removed and replaced thermal fuse reinstalled top panel and unit. Turned breaker on power cam on to unit. Tested unit unit is heating and functioning as designed
Near Paso Robles, CA 93446
Randy
Job Details: 05/22/2018
whirlpool microwave model # WMH53521H0 complaint- not heating diagnosis-Tested unit with cold cup of water and unit did not heat cup of water. Uninstalled unit to access and test mag and high voltage. Found waire harness connectors were loose to mag and transformer. Removed connectors tightened connectors with players and reinstalled harness connectors to magnetron and transform. Re installed cabinet and reinstalled unit tested unit with cold cup of water. Unit is now heating cup of water and is functioning as designed
Near Cambria, CA 93428
Randy
Job Details: 05/22/2018
Maytag washer model # MVWB835DW2 Complaint- not starting. Diagnosis-Tested unit in diagnostics mode unit coded F5E1 lid switch fault tested unit in test cycle unit is not locking and skipping cycles . Removed console to access control and harness connection to control. Unplugged unit and went to test lid switch and found lid switch harness connection to control was not installed and seated properly causing unit to skip cycles and code out F5E1. Uninstalled lid switch harness connection and reinstalled lid switch harness connection. Re installed console and tested unit is filling agitating draining spinning unit is functioning as designed. ; Job Cmpltd
Near Cayucos, CA 93430
Randy
Job Details: 05/22/2018
Whirlpool washer Model # WFW92HEFC0 Complaint- door keeps locking up on cx . Tested unit in diagnostics mode u it coded F5E2 door lock failure. Tested unit in diagnostics test cycle. Unit filled then immediately started to drain and finished cycle unit did not agitat or spin unit has bad door lock. Ordering new door lock. ; ordrng 1 WPW10443885 (door lock). Removed and replaced door lock and reinstalled bellow. Tested unit in diagnostic test cycle unit is now locking filling agitating draining and spinning unit is function as designed.
Near San Luis Obispo, CA 93401
Randy
Job Details: 05/22/2018
Kitchen aid dishwasher model # KUDE70FXSS5. Complaint-dishes are not consistently drying and dispenser is open. Diagnosis- inspected unit. ran tests, passed all tests. unit was working as designed. instructed customer on proper usage. Job complete.
Near Templeton, CA 93465
Randy
Job Details: 05/22/2018
Whirlpool freezer model #WZC3122DW00. Complaint- not operating. Diagnosis-Inspected unit and found temperature control at 1 the hottest setting is between 1 and 0. it will not get cold enough to freeze at this setting. Turned unit up in between 4 and 5 which is a colder setting which will allow unit to freeze. I did not find any leaks in system Unit is cooling and functioning as designed.; Job Completed
Near Grover Beach, CA 93433
Randy
Job Details: 05/22/2018
Whirlpool washer Model # MVWB835DW3 Complaint- LF not getting any water. Diagnosis-I removed console to access water inlet valve. Removed and replaced water inlet valve. Reinstalled console and tested unit. Unit is filling agitating draining and spinning unit is functioning as designed; Job Completed
Near Morro Bay, CA 93442
Randy
Job Details: 05/22/2018
Whirlpool washer Model # WGD75HEFW0. Complaint- errpr cpde E# Diagnosis- Tested and unit coded right after I pressed start and unit started up unit coded F6E2. Tested unit in diagnostics mode unit coded F6E1 and F6E2 communication error. Per error code I check and made sure unit does not have loose connection at control unit does not have loose connection unit harness are plugged in properly per error codes remove and replace ui mad ccu ordering control and Ui. . ; ordrng 1 W10875486 (cntrl-elec) and 1 W10919207 (panel-cntl). removed top panel to access control and ui. Removed and replaced control and Ui. Re installed top panel plugged unit in and tested unit. Unit is no longer coding unit is heating and functioning as designed
Near Los Osos, CA 93402
Randy
Job Details: 05/22/2018
whirlpool dishwasher model # WDF520PADM7 Complaint- unit is leaking from the bottom. Diagnosis-Tested unit in normal cycle to be able to inspect for leak and found leaking coming from side of door on the left side dripping on to floor inspected gasket and found tear in upper left corner of gasket allowing water to pas by seal and leak ordering gasket. ; ordrng 1 WPW10524469 (gasket). Removed and replaced gasket. Close door tested unit unit filled washed and drained unit is functioning as designed without leaking
Near Bradley, CA 93426
Randy
Job Details: 05/22/2018
Whirlpool washer model # LAT9800AAV. Complaint-Leaking Water Diagnosis-Tested unit and found unit leaking from inlet hoses inside unit causing water to drip now into pan and over flow. Ordering new inlet hoses. ; ordrng 1 WP213013 (hose- inje) and 1 WPY215234 (hose) removed and replaced hose. unit passed all test no leaks. job complete
Near Rialto, CA 92377
Daniel Lopez
Job Details: 05/22/2018
Whirlpool Washer- Model # WFW70HEBW1 Service Performed: Customer had issue with unit giving an F9E1 error code. Specialist ran diagnosis and found an F9E1 , checked for obstructed air dome and found something in pump impeller. Replaced with new Pump ( WPW10391443)
Near San Bernardino, CA 92407
Daniel Lopez
Job Details: 05/22/2018
Maytag Refrigerator- model # MSF25C2EXB00 Service performed: Customer had issue with unit not cooling in either compartment. Specialist ran diagnosis and found unit not cooling found frosted up evap due to disconnected wire to heater , reattached wire secured and tested
Near Yucaipa, CA 92399
Daniel Lopez
Job Details: 05/22/2018
Maytag Washer- Model # MVWB755DW0 Service Performed: Customer had issue with unit making loud thumping noise. Specialist ran diagnosis and found unit with no error codes. an diagnostics test mode , found gcase making some abnormal sounds but functioning properly
Near Moreno Valley, CA 92551
Daniel Lopez
Job Details: 05/22/2018
Whirlpool Refrigerator- Model # WRX735SDBM00 Service Performed: Customer had issue with unit not making any ice . Specialist ran diagnosis and found refrigerator not cooling found frosted up evaporater due to defrost thermistor not on evaporater reinstalled and secured verified proper overall operation all ok call completed
Near Pasadena, CA 91104
Cher
Job Details: 05/22/2018
Near Atascadero, CA 93422
Randy
Job Details: 05/22/2018
Maytag washer model # MVWX655DW1 complaint- not spinning clothes/ wet clothes at end of cycle. Diagnosis- Tested unit in diagnostics mode u it coded F8E1 long fill no fill tested unit and found unit is not dispensing water unit is needing new water valve. ; ordering 1 W11127357 (housing). Upon arrival I removed console to have access to water inlet valve. Removed and replaced water valve housing and tested unit unit is filling and functioning as designed; Job Completed
Near Atascadero, CA 93422
Randy
Job Details: 05/22/2018
Whirlpool refrigerator model # WRB322DMBW00. Complaint- Fridge clicking sound then motor turns on. Diagnosis- Opened door to fridge and geared clicking noise coming from damper. Damper motor is going out causing the clicking noise. Removed and replaced damper control and tested unit. Unit is no longer making clicking noise unit is cooling and functioning as designed. Job Completed
Near Baywood-Los Osos, CA 93402
Randy
Job Details: 05/22/2018
Whirlpool dishwasher model # WDT720PADW1. Complaint-not starting no operations. Diagnosis- Removed bottom kick plate to inspect wire harness for loose connections on sump assembly. In doing so I found a lot of mice urination and droppings all over around under unit on wire harness contacted trade partners to document mice infestation and to confirm this does void warranty. Job complete.
Near Cayucos, CA 93430
Randy
Job Details: 05/22/2018
Whirlpool washer model #WDT750SAHW0. Complaint- water dripping from dishwasher door. Diagnosis-Tested unit in diagnostics mode unit did not code unit went into test cycle and unit started to leak found unit tub seal is not sealing properly water is going past seal dripping down door on to floor. Ordering door seal and two retainer due to installers loosing retainer clips. ; ordrng 1 W10300924V (door seal) and 2 WPW10503549 (retainer)s. Tested unit is no longer leaking and is functioning as designed. Installed two new retainer clips for toe plate all parts to unit are installed properly and unit is functioning as designed.
Near Atascadero, CA 93422
Randy
Job Details: 05/22/2018
Whirlpool washer Model # WDT730PAHZ0 Complaint- Water dripping from dishwasher door . Diagnosis- Tested unit and found water passing threw gasket allowing water to drip on to floor gasket is bad. Removed and replaced gasket tested unit unit is no longer leaking.
Near Morro Bay, CA 93442
Randy
Job Details: 05/22/2018
Kitchen-Aid refrigerator model # KBFS22EWMS9. complaint- leaking from the freezer section. Diagnosis- Tested unit in diagnostics mode and went to thermistor test thermistor tested bad causing unit to frost up and not defrost properly. ordering thermistor ; ordrng 1 W10316760 (thermistor). I removed freezer door and drawers to access back panel of freezer removed back panel to have access to evap drain and thermistor. defrosted evap and drain removed and replaced thermistor. After replacing part in re installed back panel and both drawers to freezer and door plugged unit in and tested unit. Unit is cooling and functioning as designed
Near Morro Bay, CA 93442
Randy
Job Details: 05/22/2018
Whirlpool range model #WFG515S0EW1 Complaint Oven not heating. Diagnosis- Upon arrival I removed and replaced ignitor harness and ignitor oven. Installed new parts unit passed tests. Job complete. used 1 W11161843 (HARNESS) and 1 WP9758079 (igntr-oven). Job complete.
Near Arroyo Grande, CA 93420
Randy
Job Details: 05/22/2018
Maytag dryer model # MGDB850YW1 Complaint- Squealing sound coming from the unit. Diagnosis- Find unit make rattling and squeaking noises due to bad rollers. Replaced rollers, belts, and pulls wheel as per repair kit. Unit functions properly. used 1 4392067 (dryer repair kit)
Near Santa Maria, CA 93455
Randy
Job Details: 05/22/2018
Whirlpool refrigerator model # WRB322DMBW00 Complaint- making clunking noise.Diagnosis-Installed damper control and tested unit. Unit is now working properly. Used 1 WPW10594330 (CONTROL)
Near Guadalupe, CA 93434
Randy
Job Details: 05/22/2018
Whirlpool dryer model # WGD7500GC0 Complaint- Dryer door will not shut all the way. Diagnosis-, Found unit not latching well. Widened strike to give better grip when door is closed. Unit is now latching properly and not popping open during drying cycle. tested and passed, Job complete.
Near Lompoc, CA 93436
Randy
Job Details: 05/22/2018
Maytag washer model # MVWC565FW1. Complaint- washer rinse light flashing low water. Diagnosis-Found unit not able to agitate or spin. Checked all wire connection and found loose connect on capacitor. Tightened connection to capacitor and tested unit. Unit functions properly.
Near Lompoc, CA 93436
Randy
Job Details: 05/22/2018
Maytag washer Model # MVWX655DW1 Complaint-not operating. Diagnosis-Found unit unresponsive due to bad controls board. Tested voltage from outlet confirmed 120. ; ordering 1 W11116592 (cntrl-elec). Replaced control board and secured connections. Tested unit and is functioning properly
Near Morro Bay, CA 93442
Randy
Job Details: 05/22/2018
Maytag washer Model # MHW5500FW1. Complaint- Not Turning, Tumbling, or Spinning. Diagnosis-Found unit registering unit as an off balance load even with no load in it. Ordering stator. Per service pointer replacing ACU. ; ordrng 1 W10870751 (stator) and 1 W11201286 (ACU). Replaced stator and acu board and checked all wiring. Tested unit and passed.
Near Santa Maria, CA 93458
Randy
Job Details: 05/22/2018
Whirlpool Refrigerator Model # WRT518SZFM00 Complaint- Middle vent is building up ice, condenstation on top of the refrigerator. Diagnosis-Found unit frosting in freezer. Not flowing proper air flow to fridge. Causing condensation. Found unit with old style fan blade and weak fan motor. Replacing fan motor and upgrading fan blade to revised high flow fan. Also found fridge door with gasket not sealing along left edge, Also found door to be dented . ordering new door ; ordrng 1 LW10803941 (dor-fip) and 1 WP2163777 (blade-fan) and 1 WP2315539 (motor-evap). Replaced evap-fan and motor. Unit now runs as intended. Changed out fridge door and tested seal. Unit passed all tests
Near Lompoc, CA 93436
Randy
Job Details: 05/22/2018
Washer Whirlpool Model # WTW8000DW2. Complaint- leaving white residue on the clothes making a rattling noise. Diagnosis- Talked to tech line about white residue on clothing. Was told to run clean towels thru agitation cycle with no soap added. Found soap bubbles in water after agitation. Instructed customer about over soaping clothes and redirected them to whirlpool website and customer service. Found unit making knocking noises while agitation cycle is running coming from gear casing. Ordering new drum assembly; ordrng 1 W10811956 (drum assy). Replaced drum assembly and display panel. Tested unit. Passed.
Near Santa Maria, CA 93458
Randy
Job Details: 05/22/2018
Washer Whirlpool Model # WTW8500DR2. Complaint- Unit is not spinning clothes , still super wet. Diagnosis- found unit with error code f2e1 (stuck key) and also found Poor washing. Ordering kit via service pointer; ordrng 1 W11111464 (CNTRL ). , Replaced control and tested unit. Unit now functions as intended. Job complete
Near Lompoc, CA 93436
Randy
Job Details: 05/22/2018
Maytag microwave Model # MMV4205DH1. Complaint- will not heat up enough. Diagnosis-Tested unit and found no issues. Instructed customer on cooking times and showed proper timing. Job complete
Near Coalinga, CA 93210
Randy
Job Details: 05/22/2018
Frigidaire refrigerator mode l# FFHS2611LBNA Complaint- not dispensing ice. Diagnosis-Tested unit and found unit is not dispensing ice threw chute removed ice bin and found tooth to crusher was bent into another tooth causing unit to not crush or dispense ice. Bent ice crusher back into position and tested unit is now crushing ice and dispensing ice unit is functioning as designed.Job complete
Near Guadalupe, CA 93434
Randy
Job Details: 05/22/2018
Whirlpool washer Model # WFW7590FW0. Complaint- unit has to be reset all the time. Diagnosis- Found unit with error code f9e1 for long drain. Checked filter and found minimal clogging. Ran normal cycle and found soapy water when draining. Instructed customer on proper loading techniques and proper liquid soap fill levels when using HE LIQUIDS. Customer approves function at this time. Job complete.
Near Arroyo Grande, CA 93420
Randy
Job Details: 05/22/2018
Whirlpool washer Model #WTW5000DW1 Complaint- noise during wash cycle. Diagnosis- Found unit making a ticking noise while operating. Replaced gear case and drive pulley. Tested and passed.
Near San Luis Obispo, CA 93405
Randy
Job Details: 05/22/2018
Whirlpool dryer model # WED5000DW2 Complaint- electric dryer timer not advancing at all. Diagnosis- Found unit heating and running properly but not advancing through anything. Customer has to manually turn it off. Ordering new timer ; ordrng 1 WPW10185992 (timer). Replaced timer on dryer and tested unit. Unit timer is now advancing and unit is working properly.
Near Grover Beach, CA 93433
Randy
Job Details: 05/22/2018
Whirlpool Refrigerator Model # MBR2258XES6 Complaint- Icemaker leaking water. Diagnosis- Found unit with crack in ice maker causing water to drain into bin and cause ice to form into chunks. Ordering new ice maker ; ordrng 1 W10884390 (icemaker).Removed cracked ice-maker and installed new ice-maker. Tested unit and passed. Job complete.
Near Santa Maria, CA 93455
Randy
Job Details: 05/22/2018
Washer Maytag Model # MVWB725BW0. Complaint-spin cycle not working properly. Diagnosis- Found unit not spinning properly due to bad bearing. Ordering new bearing kit; ordrng 1 W10435302 (bearing). Istalled bearing kit and tested unit. Unit is still slightly agitating during spin. Basket hub not engaging properly. Ordering new hub; ordrng 1 W10820039 (hub). Replaced hub and tested unit. Unit now functions as intended
Near Lompoc, CA 93436
Randy
Job Details: 05/22/2018
Maytag Refrigerator Model # MFI2570FEZ05. Complaint- Door Not Sealing Diagnosis-Unit needs whole door.W10910854 (Door FIP). Replaced door and checked shelves. All pieces fit. Job complete.
Near Los Olivos, CA 93441
Randy
Job Details: 05/22/2018
Whirlpool Oven Model # RBD275PDQ6 Complaint- top oven is locked. Diagnosis-Found unit with a dead control board. Control board is not available. Both control board and control panel discontinued. Job complete
Near Santa Ynez, CA 93460
Randy
Job Details: 05/22/2018
Whirlpoool washer Model # WTW8040DW4 Complaint- is not spinning out the clothes Diagnosis- Found unit not draining fully during spin leaving clothes wet and heavy. Found drain tube fully inserted into stand pipe not allowing for siphon. Upon repositioning drainage hose found water in stand pipe over soapy. Instructed customer on importance of proper stand pipe drainage and also instructed on over soaping and proper detergent amounts. Referred customer back to care and use Manual.
Near Fresno, CA 93703
Randy
Job Details: 05/22/2018
Whirlpool Refrigerator Model # WRT511SZDW00. Complaint- No cool. Diagnosis- Complaint was refrigerator was not cooling at all. Found there was no refrigerant at all in system.Causing refrigerator not to cool. Performed a sealed system job install the new UV dryer and also service port. Also found two leaks ,one on the high side connecting to compressor and also one leak on the suction side. Fixed all refrigerant leaks then put system in a vacuum then added 4.9 ounces of R -134A refrigerant. Refrigerator is now functioning properly informed to let it run for a few hours to reach temperature. Job complete used 1 W10143759 (DRIER (SERVICE))
Near Los Angeles, CA 91326
Cher
Job Details: 05/22/2018
Kitchen-aid Oven- Model # KSIB900ESS1. Customer complaint- unit is not getting hot enough. Service performed- specialist found unit is working as designed it reaches proper temps instructed customer on proper preheat times. Service completed.
Near Los Angeles, CA 91344
Cher
Job Details: 05/22/2018
Whirlpool Dryer-Model # WGD7000DW2. Customer complaint- timer is not working. Service performed- Specialist inspected unit and it gets hot found vent clogged advised customer to get vent cleaning and run a shorter length vent with fewer bends. Service completed.
Near Los Angeles, CA 91307
Cher
Job Details: 05/22/2018
Amana Washer-Model # NTW4516FW2. Customer complaint- washer is not agitating. Service performed- specialist said customer states unit will not agitate. Entered diagnostics and found no fault codes stored. Ran unit through auto cycle and unit operates as intended. Instructed customer on proper use and care of the unit. Service completed.
Near Fresno, CA 93706
Randy
Job Details: 05/22/2018
Washer Whirlpool Model # WTW4800XQ4. Complaint- machine would balance and vibrate all over the place and make a grinding sound.Diagnosis-I pulled washer apart Noticed the suspension is bad. Also gearcase bearings are shot. Ordering parts ; ordrng 1 W10780048 (suspension) and 1 W11035749 (gearcase) and 1 WPW10006355 (actuator) and 1 8575076A (dispenser asy) and 1 W10772621 (screw) and 1 WP389140 (drive block) and 1 WP3951744 (agitator) and 1 WPW10074580 (agitator cap). Replaced gear case and actuator and all the parts listed. Put in a diagnostics ran a systems test everything checked out good. Wash machine is functioning properly now. Job completed
Near Calabasas, CA 91302
Cher
Job Details: 05/22/2018
Whirlpool Refrigerator-Model # WRT111SFDM03. Customer complaint- unit is set for low temperature and sounds like it works extra hard to keep its temp. Service performed- Specialist found unit is not cooling properly, thermostat would not shut off when unit is set at off position. Removed and replaced thermostat WPW10530058 (THERMOSTAT) and Fan motor is working at full speed. Unit turned on and started to cool Advised client to allow 24-48 hrs for unit to reach proper temp. Service completed.
Near Clovis, CA 93611
Randy
Job Details: 05/22/2018
Cooktop Jenn-air Model # JGD3536GS00. Complaint- Jenn-Air knobs are crooked. Diagnosis- Found knobs to be crooked. Adjusted knobs . Job complete.
Near Calabasas, CA 91302
Cher
Job Details: 05/22/2018
Whirlpool Refrigerator-Model # KBFA25ERSS01. Customer complaint- unit is not dispensing water. Service performed- specialist found unit freezing food and no water dispenser also found frozen food and frozen tank due to air diffuser not closing properly. Removed and replaced 12002023 (reservoir) and WP67003903 (control- d), Service completed.
Near Fresno, CA 93730
Randy
Job Details: 05/22/2018
Whirlpool Washer Model # MHW3505FW1. Complaint- Unit is spinning but clothes come out really wet. Diagnosis- Customers complaint that were close were still coming out wet. Entered washer into diagnostics found F8-E1 error code. Found drain line not in Correctly. Also checked pressure switch major hose was not plugged with anything. Cleared code then ran to systems test everything past. Washer is functioning properly. Job complete
Near Agoura Hills, CA 91301
Cher
Job Details: 05/22/2018
Maytag Dishwasher-Model # MDB4949SDZ0. Customer complaint- dishes aren't getting cleaned properly nor drying all the way. Service performed- Specialist found unit not drying also found broken dispenser missing door Removed and replaced the dispsenser (W10861000 detergent dispenser). Service completed.
Near Hilmar, CA 95324
Randy
Job Details: 05/22/2018
Whirlpool Refrigerator Model # WRF736SDAM12 Complaint- fridge not cooling and ice maker not working. Diagnosis-Units compressor ohmed out of spec. Unit needs new compressor. ; ordering 1 WPW10466675 (compressor). Drained system. Removed and replaced compressor. Pulled vac. Vac held. Charged with 5.25oz r134. Unit cooling and working properly
Near Palmdale, CA 93551
Cher
Job Details: 05/22/2018
Whirlpool Washer-Model # WTW4816FW2. Customer complaint- unit vibrates when in use seems like the tub is loose, lopsided or unbalanced. Service performed- Specialist stated customer having issues with the unit going off balance. Walks and shakes violently. He checked suspension and found left rear suspension rod not installed properly. Reinstalled and secured suspension. Service completed.
Near Turlock, CA 95382
Randy
Job Details: 05/22/2018
Cooktop Whirlpool Model # G7CG3064XS00. Complaint- There is not operation to the unit. Diagnosis- Unit has multiple broken and cracked knobs. Unit needs all 4 knobs; ordrng 4 WPW10284885 (knob)s. Removed and replaced knobs. Unit working properly ; Job Completed
Near Lancaster, CA 93535
Cher
Job Details: 05/22/2018
Maytag Dishwasher-Model # WDF760SADM0. Customer complaint- unit is not heating or drying clothes. Service performed- Specialist found the unit having issues with not cleaning or drying. Checked errors and there was a heater circuit error. Checked ops of motor and it is weak not pumping water through. Heater is not coming on. Control could be causing heater to not come on. Removed and replaced (W10751502 elect control board) and (WPW10671942 sump and motor assy). Service completed.
Near Turlock, CA 95382
Randy
Job Details: 05/22/2018
Kitchen-Aid Oven Model # KFGD500ESS04. Complaint- unit is making noise. Diagnosis- Found oven cover to be tweaked not allowing it to sit properly in its brackets; ordrng 1 WPW10292551 (pan-broilr). Removed and replaced part unit working properly ; Job Completed.
Near Lancaster, CA 93535
Cher
Job Details: 05/22/2018
Maytag Refrigerator-Model # MFX257QAEM. Customer complaint- ice production is to slow. Service performed- Specialist stated customer is having issues with the unit not wanting to make ice. Checked the unit out and found the ice maker is old and no good. Removed and replaced ice maker (W10882923 ICEMAKER). Service completed.
Near Stevinson, CA 95374
Randy
Job Details: 05/22/2018
Whirlpool Refrigerator Model # GD5RVAXVY03. Complaint- Unit is freezing the refrigerator side. Diagnosis- Diffuser is broken. Also bimetal is bad. Unit needs both. Removed and replaced all parts. Unit working properly used 1 WPW10225581 (BIMETL-DEF) and 1 W10899382 (Diffusser).
Near California City, CA 93505
Cher
Job Details: 05/22/2018
Whirlpool Washer- Model # WEG515S0FS0. Customer complaint- gas burner output is very high. Service performed- specialist found unit works properly adjusted the flames from high to low even placed a pan on top to duplicate the burning and could not. Unit is working as designed. Service completed.
Near Winton, CA 95388
Randy
Job Details: 05/22/2018
Whirlpool Microwave Model # WMH31017FB Complaint- when the door opens the light flickers Diagnosis- Found micro switches to be bad unit needs new switches; ordrng 4 W10727360 (SWITCH ). Removed and replaced switches. Unit working properly ; Job Completed
Near Castaic, CA 91384
Cher
Job Details: 05/22/2018
Whirlpool Dishwasher- Model # KDTE334GPS0. Customer complaint- unit is leaking. Service performed- specialist found unit had a loose water inlet connection. Secure connections and tested unit and it functions as designed. Service completed.
Near Madera, CA 93636
Randy
Job Details: 05/22/2018
Washer Maytag Model # MVWB765FW Complaint- sheets are getting stuck in the agitator. Diagnosis- Agitator not sitting right removed and replaced agitator unit working properly; Job Completed
Near Madera, CA 93638
Randy
Job Details: 05/22/2018
Maytag Washer Model # MVWC415EW1. Complaint- Not operating not starting Diagnosis- Unit not working properly found lid will not lock unit needs new lid lock removed and replaced lid lock unit working properly ; used 1 W10838613 (LATCH)
Near Los Angeles, CA 91606
Cher
Job Details: 05/22/2018
Whirlpool Refrigerator-Model # WRF560SEYM05. Customer complaint- unit is not making ice. Service performed- Specialist found unit not making ice. Tested unit and found bad ice maker removed and replaced it with (4317943ICEMAKER). Service completed.
Near Atwater, CA 95301
Randy
Job Details: 05/22/2018
Whirlpool refrigerator model # WRX735SDHZ00 . Complaint- Fridge is freezing food. Diagnosis- Unit over temping fridge is set to 41° food is at 34° thermistor in control or not reading properly ordering new control cannot find thermistor in Macone or parts list also water valve constantly leaking causing drip at door order new water valve ; ordrng 1 W11043013 (valve) and 1 W11043763 (cntrl-elec). Removed and replaced thermistor water valve and electronic control unit is temping properly and no more leaks
Near Los Angeles, CA 91601
Cher
Job Details: 05/22/2018
Whirlpool Washer-Model # WTW4616FW1. Customer complaint- unit is eating small articles of clothing. Service performed- Specialist inspected unit found not small items of clothing under agitator. Instructed customer on proper use and care of unit to use a garment bag to ease any worries of clothing getting stuck. Service completed.
Near Chowchilla, CA 93610
Randy
Job Details: 05/22/2018
Whirlpool washer model # WFW70HEBW1 Complaint- not finishing cycle Diagnosis- Customer states unit will not finish the cycle check for codes unit has long drain code drain pump is not working properly has damage fin remove and replace pump unit is working properly; used 1 WPW10391443 (DRAIN PUMP) from stock, Job Completed
Near Los Angeles, CA 91601
Cher
Job Details: 05/22/2018
Jenn-air Dishwasher- Model # JDB8200AWP3. Customer complaint- dishwasher racks are hard to slide out. Service performed- Specialist found unit had bad racks. He removed and replaced them and racks are now sliding in and out nicely. (W11048934/track and W11048936/track and Wpw10546503/adjuster). Service completed.
Near Madera, CA 93638
Randy
Job Details: 05/22/2018
Washer Maytag Model # MVWB835DW0 Complaint- Door is not closing/not locking. error code f5. Diagnosis- , Lid lock will not lock up when trying to run cycle that lock is faulty remove and replace lid lock unit is working properly; Job Completed
Near Castaic, CA 91384
Cher
Job Details: 05/22/2018
Maytag Washer-Model # MVWB835DW2. Customer complaint- there's a grinding noise coming from unit during use. Service performed- Specialist put unit into diagnostic mode and found only F2E1 stuck key code. With basket empty tested unit in agitation and spin and found no noise. Also inspected stator under unit no signs of contact with kick plate. Load tested unit with towels and deep water wash and still got no noise. Unit functions as designed. Service completed.
Near Chowchilla, CA 93610
Randy
Job Details: 05/22/2018
Whirlpool washer Model # WTW4816FW1. Complaint- The water keeps pouring in it will not stop wants to drain automatically with out washing. Diagnosis-Washer not rushing properly customer states it constantly at water sometimes will not advance found drain line was too far in wall causing water to siphon off not allowing unit to fill also unit has a lid lock fault removed and replaced lid lock and pool drain line to proper position unit is working properly; used 1 W10838613 (LATCH)
Near Santa Clarita, CA 91351
Cher
Job Details: 05/22/2018
Whirlpool Washer-Model # WTW4816FW2. Customer complaint- unit is leaking water from underneath. Service performed- Specialist found unit plugged into circuit with multiple things plugged in at the same circuit. Instructed customer on dedicated circuit, unit is working as designed. Service completed.
Near Santa Clarita, CA 91354
Cher
Job Details: 05/22/2018
Whirlpool Washer- Model # WFW9150WW01. Customer complaint- washer bellow is broken. Service performed- Specialist found bellow ripped so he removed and replaced it ( WPW10381562 BELLOWS). Service completed.
Near Santa Clarita, CA 91354
Cher
Job Details: 05/22/2018
Whirlpool Washer-Model # WTW8000DW5. Customer complaint- Unit is making screeching and grinding noises during spin cycle. Service performed- Per the specialist customer states when unit is in the last part of the cycle (spin and drain) the unit will start to make a load screeching sound, he checked unit for error codes and there was none. He then put unit through diagnosis and it went through all functions as designed. He then put unit in a high speed spin and unit started making a load scratching noise coming from the gear case. Removed and replaced gearcase (W10811956/gearcase) and (W10811956/drum assy) unit functions as designed. Service completed.
Near Los Angeles, CA 91331
Cher
Job Details: 05/22/2018
Whirlpool Refrigerator-Model # WRS321SDHZ00. Customer complaint- the fridge section is not cooling. Service performed- Specialist found unit with a completely frosted over evap and control not working. Removed and replaced (W10911770 HARNESS) and (W11196400 CNTRL) tested unit and it functions as designed. Service completed.
Near Los Angeles, CA 91331
Cher
Job Details: 05/22/2018
Near Altadena, CA 91001
Cher
Job Details: 05/22/2018
Jenn-air Freezer-Model # JB36NXFXLE00. Customer complaint- unit is making to much ice. Service performed- Specialist found extension and arm shut keeps falling off. Removed and replaced extension an arm shut (W11128135 ARM-SHUT) and (WP2304353 extension). Service completed.
Near Altadena, CA 91001
Cher
Job Details: 05/22/2018
Kitchen-aid Dishwasher-Model # KUDS40FVPA4. Customer complaint- making buzzing noise during usage. Service performed- Specialist found unit with noisy wash pump. Wash pump getting weak and going out. Removed and replaced sump assembly and tested unit. Unit is now working properly. Service completed.