"Found failed rollers and pulley, they are locked up will not spin freely. Installed kit replacing rollers and pulley all tested good ; used 1 4392067 (Kit) from stock"

"Visual and physical inspection was conducted and found a unit that even though is working properly, the fact that there is a warped FF section bottom hinge that is preventing the FF section door for achieving a proper seal. A new bottom hinge and spacers/cams are recommended for replacement.; ordrng 1 WR13X21175 (Bottom hinge) and 4 WR01X27364 (Washer)s and 1 WR02X27092 (Hinge pin bottom) and 3 WR01X26527 (Bottom hinge screws)s"

"Replaced water valve, to prevent leak from continuous leak. Unit is now working properly. Job complete"

Faulty lid lock. Ordering component needed. ; ordrng 1 WH08X32657 (Lid lock)

Part received was not part intended. Per ge to replace ui. Found part number. Ordering. ; ordrng 1 WH22X34917 (Ui)

Cycled unit and found bad thermostat. Installed new thermostat. Retested unit not working as designed job completed.

Freezer door stuck shut after closing.calling techline.; schdld next appmnt for 4/8 MON !

"Checked the unit the timer was not working , and no power , changed the timer , found the backing off and the black wire to the power cord was off , reinstalled corrected everything , timer busted , replaced tested operating ok now after gas was turned back on , operations ok now."

Installed fill valve and sump assembly. Tested unit functions as designed.

No ice production. Ice maker water line froze up. Defrost ice maker fill line. Reset harvest water fill ok.

"Pulled unit out to level and lock feet front and rear feet. While unit was out, noticed that shipping bolts were still installed. Remove shipping bolts leveled and lock feet. Ran diagnostic cycle with blankets in unit. No longer bouncing around level working as manufacture design. Customer approved, job complete."

Unit is not Making ice. Ordering icemaker. ; schdld next appmnt for 4/6 SAT !

Unit needs mounting kit and hardware. Might fall from previous installation. 5304509436 mounting nut. 5304513469 mounting kit. Making sure unit is pit in correctly. ; ordrng 2 5304509436 (Mounting nut)s and 1 5304513469 (Mounting kit)

Picked up old parts dropped off new parts; schdld next appmnt for 4/6 SAT !

Picked up old parts dropped off new parts; schdld next appmnt for 4/6 SAT !

"Unit needs a door seal , thermostat and handle.; ordrng 1 W10861521 (Seal) and 1 W10861225 (Handle) and 1 W10900067 (Themostat) and 1 Wp279368 (Adhesive)"

"Found error code F1E0, need control board for repair; ordrng 1 W11620481 (Control board)"

Cx states last tech here left the units unaligned and lots of screamed out of the unit and trim panels. Took pixOn removing trim found nearly all black screws that were remaining were stripped and ran in at incorrect angles with impact causing screws to strip in place.Need (4) Bumpers W10578780Need 2 screw kits W10519818Removed upper oven with oven dolly. Aligned lower unit with center trim panel. Cut boards to secure lower unit in place. Cut boards to attempt a support brace for upper oven as there is no hardware which holds it in place and there is plenty of room enough for unit to tip forward and fall out of enclosure. Need to return with more materials and bumpers/screws to make trim whole again.Will need a second man to assist with trim panels assembly. Office to reach when parts are in; ordrng 4 W10578780 (Bumper)s and 2 W10519818 (Screw kit)s

DW is out of alignment. Found front leg slipped back into LH side support. 2 count job. Allow 1 1/2 hours.; ordrng 1 W11679658 (Support - LH side) and 2 W11561254 (Leg-leveling)s

7-5 belt guard is covered in oil. Unit does not agitate in the service cycle. Gearcase and everything under it needs to be replaced.; ordrng 1 W11454372 (Gearcase) and 1 W10913953 (Actuator) and 1 W10721967 (Cam assembly) and 1 W11239857 (Belt) and 1 W10919191 (Auger)

Found the unit went off balance and the tub got stuck under a panel so the unit was constantly tilted. I removed the top and got the tub unstuck. Need to replace the tub ring and suspension assembly. Rescheduling for parts. ; ordrng 1 W11550886 (Ring tub)

Ice container has a broken release button. Needs to be replaced. Ice maker is also over producing. The bail arm is failing. Replacing IM as well. ; ordrng 1 W11185686 (Ice container) and 1 WPW10300024 (Ice maker)

Suspension rods are very worn ; ordrng 1 W11396716 (Suspension rods)

Replaced listed high voltage parts but unit still not heating. Found the high voltage transformer faulty. The primary windings are open. Will need order and replace the transformer.; ordrng 1 W11545871 (Transformer)

"Need more work- not spinning properly, clothes are still wet after spin cycle- water not draining properly as well- latch is working intermittently- ordering parts for unit. ; ordrng 1 WPW10276397 (Pump) and 1 W11212745 (Actuator) and 1 W11188527 (Cntrl elec) and 1 WPW10482836 (Latch)"

"Customer declined refrigerator sealed system repair. Customer is just paying $145 for service fee. ; ordrng 1 WR87X36103 (Evaporator) and 1 WR87X23410 (Compressor) and 1 WR87X36101 (Freezrper,evaporator)"

Sr7738834355 cycled unit and found unit stalling during wash. Called Techline to help diagnose unit. After running various test found control board is faulty ordering part for repair.; ordrng 1 W11401710 (Acu)

Found the unit shows signs of leaking from the fabric softener dispenser. Ordering all parts needed and will replace the suspension rods on return as well. ; ordrng 1 W11569112 (Dispenser) and 1 W11662156 (Ring tub)

"JB out 4/5/24.Dishwasher has been installed along with a properly installed Air Gap.Upon arrival found water supply valve (under kitchen sink) shut off. Opened valve, verified no water flow into dishwasher.Selected Start button and observed normal water flow into dishwasher tub.Opened door and found water continued to dribble water. Water did not stop flowing until shut off valve was closed.Ordering a replacement inlet valve W11434044; ordrng 1 W11434044 (WATER INLET VALVE)"

"Upon arrival, compressor is making a very loud ticking noise. Unit is not cooling despite holding its charge after last visit. The new compressor is defective. Ordering replacement. Cx will contact cx care to discuss other possible resolutions to the issue.; ordrng 1 W10779331 (Compressor)"

Ice box auger is broken. Ice will not dispense. Quoted cx for repair and they accepted.; ordrng 1 WR29X43994 (Ice box)

"Installed new control board. The valves are all working now. However, the drain pump is now failing because of the new board. The new board received was defective out of the box. reordering part and rescheduling.; ordrng 1 WH22X36637 (Control)"

Knob is cracked and the knob that was sent to the customer was the wrong one. Had to remove the metal insert from the broken knob. Will need to order the correct knob.; ordrng 1 W11317537 (Knob)

"F2/E1-STUCK KEY, ONLY ERRORCX complaint, the unit is making a loud noise in spin. Ran the test 51. The gearcase is grinding. This is the cause of the issue. GAVE ESTIMATE TO CX, DECIDE TO PURCHASE NEW TOO COSTLY. COLLECTED SERVICE FEE ON IWALLET 144.00. Done. ; ordrng 1 W11130356 (Suspension) and 1 W10734521 (Slider) and 1 W11393685 (Gearcase)"

Called the office informed I want to take the compressor before I go back out ordering compressor and filter dryer ; ordrng 1 5303918884 (Compressor) and 1 5303918358 (Drier)

U it has lock failure. Ordering replacement.; ordrng 1 W11700916 (Latch kit)

Unit is infested with bugs and needs control board. Talked with tech support and this will be a 1 time repair sr 7738835449; ordrng 1 W11603811 (Cntrl) and 1 W10721967 (Cam) and 1 W11481722 (Actuator) and 1 W10780045 (Suspension rods)

Found detergent valve not functioning; ordrng 1 WH23X29538 (Water valves)

Found faulty control board; ordrng 1 WE22X36578 (Control board)

Cx provided pop. Oven gasket has failed. Ordering control to further diagnosis. ; ordrng 1 W11126814 (Control) and 1 WPW10535778 (Gasket)

"Evap fan in freezer is noisy. There is frost build up behind Evap cover. Doesnt seem like a defrost issue. Ice door leaking air into freezer, causing ice to clump up and frost build up behind Evap cover and around fan. ; ordrng 1 WR60X40774 (Evap fan) and 1 WR51X40006 (Heater) and 1 WR17X11653 (Door flap)"

Tech was assigned as a helper;

Front left burner igniter needs to be replaced. Ordered new parts. ; ordrng 1 WP9761639 (Burner assembly) and 1 WP8285256 (External head)

"Replaced blower wheel & drive motor, ran dryer cycle, unit has no heat, found no voltage from drive motor centrifugal switch, ordered drive motor for unit.; ordrng 1 279827 (Drive motor)"

Saturday morning ; schdld next appmnt for 4/6 SAT AM

"Need more work- inefficient compressor causing poor cooling, not producing any ice as well- ordering part for unit. ; schdld next appmnt for 4/12 FRI !"

"No power to UI nor ACU. Reroute for parts ; ordrng 1 W11478519 (UI, panel ass)"

Unit makes noise when in use. Tried with pillow and made noise. Tried with nothing and also made noise. Removed tub and checked inside. Found bad blower wheel stuck to motor wont come off or get tightened. Would require motor and wheel for repair Service call $145.00Wheel $49.44 plus tax Motor $197.35 plus tax Labor $195.00. Total $610.24 Cx approved. Collected $245 via cc $245.00 CC Auth# K3T443Balance 365.24 ; ordrng 1 WP697772 (Wheel) and 1 W11549461 (Motor)

Went to remove washplate. Had to break off. Removed and then removed bottom items off gearcase and unscrewed gearcase box from tub Removed spanner screw. Used wd40 still wont come off. Tried for 30 mins. Was not successful.Called techline was n formed to order tub n basket SR#7738832706. TECH NEEDS DOUBLE LABOR OR MORE IF POSSIBLE FOR NEXT RETURN FOR TUB AND BASKET INSTALL. BIG REPAIR. WARRANTY MIGHT AS WELL REPLACE THE UNIT. INFORMED CLIENT TO CALL WARRANTY AND ASK FOR PARTS TO BE EXPEDITED. ORDERING TUB AND BASKET.ORDERING ALL PARTS UNDER AUTHO TO SEE IF WARRANTY WILL APPROVE. ; rqstng P&A on 1 W10811960 (Basket) and 1 W10902814 (Washplate) and 1 W11393685 (Gearcase) and 1 W11130356 (Suspension) and 1 W11219115 (Tub)

Compressor clicking and unit not cooling. Replaced start device and compressor still clicking. Locked rotor in compressor. Ordering new compressor kit. ; ordrng 1 W11656989 (Compressor kit)

Freezer evap motor making grinding noise. Evaporator frost build up. Defrost system issue. Please order control and evaporator motor. CUSTOMER WILL DISCONNECT POWER FROM UNIT 2 DAYS PRIOR TO SERVICE. ; ordrng 1 W10843055 (Central electric) and 1 W11603851 (MOTOR-EVAP)

"Replaced Gearcase. Upon tightening agitator bolt, bolt snapped. Cannot secure agitator. Will need a new Gearcase because bold is broken inside new Gearcase. ; schdld next appmnt for 4/10 WED !"

"Upon arrival found unit noise coming from the left oven on the convection fan, check the unit and one of the blades are no on the right position and is causing the noise complaint. This unit will need new fan and blade. ; ordrng 1 W10819914 (Blade)"

"Upon arrival found unit with frost on the evaporator section. Check the unit and found a bad bi metal, this unit will need new harness. Additional the unit is no producing any ice, check the unit and notice the some wires on the hinge, run the unit on test mode and unit doesnt pass the test for the ice maker. Inform the customer we need fix first the problem with the defrost in order to see if the problem is the temperature of the freezer to produce ice or is the wire from the door. Customer approve the quote for the defrost problem. ; ordrng 1 W11551372 (Harness)"

"Upon arrival customer stated the unit doesnt complete the cycle and stops by the middle and shut off, check the unit and found unit with error code F0E9, this about the of balance pause. Additional found the unit with uneven drum causing this issue of shutting off on middle of the cycle for F0E9. This unit will need new suspension and drum. ; ordrng 1 W11513243 (Drum)"

Replaced part tested unit unit still not shifting found actuator is defective ; ordrng 1 W11481722 (Actuator) and 1 W10721967 (Cam)

Found bad coils odering coils and fuses ; ordrng 1 WE4M137 (High limit fuse) and 1 WE04X29059 (Thermist) and 1 WE4M80 (Saftey thermist) and 1 WE03X27426 (Valve burner assembly)

Unit is not spraying water and will not wash. Drain is working. ; ordrng 1 W11460945 (Sump and motor) and 1 W11537778 (Heater)

Upon arrival found unit with no lights on the top of the fresh food compartment. According with Technical Service Pointer #: W11460554 Rev M. This unit needs new LEDs. Replace the LEDs on the unit. Retest the unit and now unit is working properly. Job complete Special project #: S191AQ; ordrng 1 W11109510 (Paddle) and 1 W11109505 (Spring)

"Upon arrival, I have ran diagnostics and the only error code that came up was F0 E2 which stands for over-suds detection. Call whirlpool support and spoke with Dilan, he and I tried for a few times to access the the detergent dosage rate but couldnt. So he recommended replacing the UI panel and I my two cents were to come prepared with control unit, UI pane, pressure sensor and hose. SR 7738737649. ; ordrng 1 W11339768 (Console UI) and 1 W11322884 (ACU) and 1 W11125159 (Pressure sensor) and 1 W11041162 (Pressure sensor hose)"

Called tech line sr#7738832628 found one light on fresh food right side wires to light broken off up in liner he explain to me that they over filled with Expansion foam and that it push wiring up into liner he wants me to return with small angled needle nose pilers to try and fish the wires down to complete repair he also explained to me that whirlpool will not exchange product because of this unit is cooling and working other than lights he will give another sr# when I return wither it works or not; schdld next appmnt for 4/12 FRI !

"W11517687Waterline, Valve Triple Water valve clogged. Water ice maker. E5 error code. W11485529 Assembly, ice maker thermistor error code. ; ordrng 1 W11161172 (Board, Control) and 1 W11399627 (Valve, Triple Water) and 1 W11517687 (W11517687 Waterline, Valve) and 1 W11485529 (Assembly, Icemaker)"

Need work- cx has a video- blower wheel is broken causing wheel to grind on housing- ordering parts for unit. ; ordrng 1 W11549461 (Motor) and 1 W11481730 (Bracket) and 1 WP697772 (Wheel) and 1 W10888146 (Housing)

Was a no show Verified by GABBY; saved tckt

Found defective bake element ; ordrng 1 W10289097 (Bake element)

"Needs 3 call count Pulled the agitator hub nut , and tried to pull rotor off , it is siezed on now I need the stator and screws due to it being seized on the gear case will have to pull it out as a complete assembly and replace brand new parts in its place order parts; rqstng P&A on 1 W10754158 (motor stator) and 6 W11027980 (screw)s and 1 W11553312 (Washer)"

Cx is A° / states the RC doors closes on her as she is taking things out. Took recording of door open @ 90° and let door shut showing closing force.Adjusted rear legs down to ground to properly level unit. Verified doors are not swinging any harder than designed. Took side profile pictures showing unit is flush with cabinetry.Took second recording showing door closure after rear leg adjustment. Doors are operating as designed. Cx and her husband explained that every other refrigerator they had would softly closure the door just before closing automatically. Tech explained there are springs above the door hinges and that this model does not have a soft closure feature. Cx is unhappy with the brand. Cx next states that upper left hinge makes a squeak noise when opened all the way. Took recordings. Due to custom cabinetry unit needs to be lowered several inches to allow enough room from upper panel to be removed.Removed upper panel and checked hardware which all hardware that is reachable are tight.Lowered unit to wheels and rolled out to remove upper left door spring and hinge asm.Reinstalled base plate and verified torx fasteners are tight. Installed door bushing and cam plate and spacers and verified hardware is tight. Noise is coming from base plate flexing downwards when doors bump stop cam comes into contact with bolted in door stop block. Removed left side trim panel and took recording.Service matters Technical Service Pointer #: W11170909B noise from hinge area describes the issue and solution to this issue but this units serial # does not fall between KB01 - K840Spoke with Erick and suggested to disassemble cam and coaxed and lubricate w/ WD40 and if no improvement will document with Techline.Lubed components and no change still has a squeak / documenting w/ TechlineSR# 7738831443Parts list to replace per Tech-LinePart #3 on page 12 W11414335 top hinge asm subbed to W11673500 says in stockWould office please reschedule this call when parts are available; ordrng 1 W11673500 (Upper hinge asm)

Needs Fan motor ; ordrng 1 242219206 (Fan)

Center burner not lighting up; ordrng 1 W11580024 (Igniter) and 1 W11319683 (Burner) and 1 W11333176 (Door)

"Check evap motor no ice, check air damper spring not working. Reroute for parts; ordrng 1 W11236851 (Air damper)"

Checked out unit. Found damper is making the noise. WPW10594329 control damper. ; ordrng 1 WPW10594329 (Control damper)

Unit is frosting up in freezer and needs evaporation harness. Fan motor in icemaker is going out. Making a lot of noise. Needs gasket W11544658 if available. Needs all other parts and needs steamed out. ; ordrng 1 W11249952 (Evap harness) and 1 W10846539 (Icemaker fan) and 1 W11226501 (Heater fill tube)

"Working intermittently ..wont start at time unless door is slammedConfirmed issue.doorswitch interlocking mechanism not making contacted at all times.; ordrng 1 W11551763 (Switch, door)"

Found multiple inverter faults. Basket spin test failed could not get over 100rpm on basket. Also when circuit is completed to inverter hz feed back from machine starts to jump up. Normalizes to 60hz when unit is off or unplugged ; ordrng 1 WH22X35837 (Inverter)

Failed evap fan motor has 120v will not cycle ; ordrng 1 WP2315549 (Evap fan)

Found washer screeching grind . On a start up and spin need cam and actuator.; ordrng 1 W11481722 (Actuator) and 1 W10721967 (Cam)

Found refrigerator freshfood not cooling freezer ok need control.; ordrng 1 W11446726 (Control)

Ran diagnostics and found no error codes. Ran cycle and unit shook for a bit until it found its center. Tested the drum and it felt loose. Front shocks and springs are loose. Need to replace them.; ordrng 2 W11316766 (Strut)s and 2 W11314394 (Shocks)s

Unit is filling with water but motor is not coming on to dissolve soap. Failed sump and motor assy. Ordering parts. ; ordrng 1 W11665769 (Sump and motor) and 1 W11305308 (cntrl-elec)

Diagnosed relay hanging up on upper oven causing unit to heat while not being used. Ordering control boards. Ordering both upper boards unsure which is main for upper oven or lower oven. Both Parts are factory order; ordrng 1 WB27X43233 (Oven control) and 1 WB27X43234 (Oven control)

F2E1 stuck buttonUnit is not spinning properly. Replaced slider and unit still made noise. Will need to replaced Gearcase.; ordrng 1 W11393685 (Gearcase) and 1 W10754448 (Clutch) and 1 W10909670 (Spanner nut)

"Incorrect part sent with me, ordering the correct part.Striker is broken.; ordrng 1 W11457841 (Striker)"

"Found new tub defective, see pics, reordered tub assy for unit.; ordrng 1 W11409866 (Tub assy)"

Found evaporator with low frost pattern and an ice ball at the top right of the evaporator. Possible leak.; ordrng 1 W11562258 (Evaporator) and 1 W11582579 (Compressor) and 1 W11109499 (Dryer) and 1 W11506635 (Access valve)

"F4/e3, wash motor not running ; ordrng 1 W11613479 (Pump and motor)"

"Broken support, reordering part; ordrng 1 W10909479 (Support)"

"Checked unit with DK assistance. Water valve is bringing in to much water Chip is not reading from main control. Will replace main control, and other components needed. ; ordrng 1 W11629911 (Cntrl) and 1 W11535094 (Inlet) and 1 W11622925 (Check valve) and 1 W11434044 (Valve)"

Found refrigerator not making ice need bracket and ice maker.; ordrng 1 243297604 (Icemaker) and 1 243297604 (Ice maker) and 1 5304529286 (Bracket)

Unit not starting intermittently. Unverifiable issue ordering display and relay board. Parts on order follow up required. According to customer parts speedqueen said that the parts are guaranteed for a year. ; ordrng 1 204659P (Relay board) and 1 205076P (Display)

Upon arrival whirlpool tech and I ran diagnostics. Unit passed all test test during running diagnostics. Whirlpool tech determined that unit was working properly. Whirlpool tech said to have the customer load the washer. After customer loaded the washer unit is not responding now not coming on. Board nor responding. We have exhausted all attempts to repair the unit. ; O-emld tckt

Water valve is buzzing again ; ordrng 1 WPW10279866 (Valve)

"W10746960 Assembly, Icemaker not producing ice. Shorted ice maker thermistor. Sensor. ; ordrng 1 W10746960 (Assembly, Icemaker)"

"Replaced hinge as tech line required,mullion still not latching properly, also suggested spacer and adjust mullion adjuster.; schdld next appmnt for 4/8 MON 12-3"

"Checked unit forEvap thermistor, deli drawer, air tower leakeage, Chuck with tech line, recommended to replace evaporator thermistor part # WR50X10069,and filed case # 12693757.Order Evap. Thermistor WR50X10069.; ordrng 1 WR50X10069 (Evaporator Thermistor)"

"JB out 4/5/24.Customer states the detergent pad remains in the detergent dispenser partially dissolved. Also unit appears to be leaking on floor since last about two days, customer discontinued use of dishwasher. Upon arrival found some evidence of dried water marks in front of dishwasher in front of tow panel kickplate. Tested dishwasher and normal cycle with tow panel kickplate removed. Found unit leaking from sump onto the floor. End of the dishwasher. Order replacement, sump assembly and sump service kit also insulation for toe panel kick plate. Unplugged unit from electrical power supply. Recommend customer not to use dishwasher until repairs have been finalized. Advise customer of reasonably good size leak, allowing dishwasher water to drain on floor underneath unit. With customers permission left removed tow panel kickplate off to allow space below dishwasher to air out and dry advise customer of potential water damage from leak however, unable to view with dishwasher installed. Ordering replacement parts covered under the extended warranty service contract at no charge to customer . ; ordrng 1 WD19X25700 (WASH SUMP SERVICE KIT) and 1 WD19X25867 (SUMP OVERMOLD SERVICE KIT) and 1 WD30X28098 (INSULATION)"

"CALL CUSTOMER AT 805-660-1925 ON RETURN VISITJB out 4/5/24.Customer states refrigerator cooling properly, but freezer temperature too high foods are defrosting and spoiling. Found freezer drawer, not closing, completely on left-hand and right hand top corners. Ordering replacement left hand and right hand, freezer drawer, rails to resolve the issue. Repairs made under the manufacturer warranty at no charge to the customer. Ordering parts.; ordrng 1 WPW10397636 (RAIL LH (FREEZER DRAWER)) and 1 WPW10397635 (RAIL RH (FREEZER DRAWER))"

Found refrigerator constantly running need this parts freezer 30 degrees layer of ice in freezer and freshfood 55 power ok .; ordrng 1 5303918645 (Thermestat kit) and 1 5304532459 (Board)

Cycled unit and found lot compressor. Taped system and found low refrigerant level. Ordering new compressor and evaporator for repair. Unit has five-year seal system warranty.; ordrng 1 W11550396 (Evaporator) and 1 W11547313 (Compressor) and 1 W11506635 (Charging tube)

Cycled unit and found bad drain pump causing short to controls. Ordering part for repair. Will take pictures of model and serial on return visit unit is locked.; ordrng 1 W11478524 (UI) and 1 W11543994 (Control board) and 1 W11396717 (Drain pump) and 1 W11700916 (Lock)

User interface doesnt work and main control board doesnt take no commands. Ordering parts; ordrng 1 5304535289 (Controler) and 1 5304535367 (Panel) and 1 5304535108 (Pc)