Near Castaic, CA 91384
Michael
Job Details: 01/21/2020
DRYER MAYTAG MGDB835DW4 Cx states screen at rear of unit is sharp and damaging Cx clothing. Tech finds foreign object has been melted to inlet grating and has a sharp edge to one spot. Advised cx to use Brillo pad to knock off melted debris.Unit ops as designed with no issues. Advised cx to load smaller loads and when drying toddlers clothing use low heat/ air only to prevent singeing of cloths. Unit ops as designed job complete
Near Bakersfield, CA 93312
Jim
Job Details: 01/21/2020
DISHWASHER WHIRLPOOL DU915PWPQ1 Cleared obstruction in drain hose.
Near Bakersfield, CA 93312
Jim
Job Details: 01/21/2020
DISHWASHER KITCHEN AID KDTE104ESS4 The concern is that the unit was not draining.Open winding in the drain pump. Replaced drain pump unit tested OK; used 1 W10876537 (DRAIN PUMP).
Near Riverside, CA 92508
Kevin
Job Details: 01/21/2020
RESIDENTIAL REFR WHIRLPOOL KRFC300EBS00 " Customer stated the ice maker will not stop making ice. I found that the ice maker shut off arm would not stay inside ice maker causing ice production not to stop. Found failed ice maker shut off arm. Removed and replaced ice maker shut off arm. Tested unit. All tests good."
Near Ontario, CA 91764
Tyler
Job Details: 01/21/2020
WASHER MAYTAG MVWB700BW0 Customer stated that the unit is leaking but no on every cycle. Cycle tested unit multiple times and found valve and dispensers leaking. Ordering dispenser and valve.; ordrng 1 W10853723 (valve) and 1 WPW10554110 (dispener)
Near Montclair, CA 91763
Tyler
Job Details: 01/21/2020
REFRIGERATOR WHIRLPOOL WRT518SZFM00 Customer stated that the refer and freezer doors have gaps. Added a washer and moved washer for freezer door. Tested all works good at this time.; used 1 WP489467 (WASHER) from stock
Near Upland, CA 91786
Tyler
Job Details: 01/21/2020
REFRIGERATOR KITCHENAID KSSC48QMS02 Customer stated that the unit is not cooling. Found control board relays are shorting. Removed and replaced main control board kit. Tested all works good at this time.
Near Simi Valley, CA 93065
Aaron
Job Details: 01/21/2020
WASHER MAYTAG MVWB955FW1 "Checked the unit found a F7 E9 code which is a locked rotor checked to see if the unit had anything in between the basket and tub nothing , checked the rotor asm everything was tight ordered main control and stator SR#7726942706 ; ordrng 1 W10754158 (motor stator) and 1 W10754448 (clutch) and 1 W10883005 (harns-wire) and 1 W10912345 (cntrl-elec)"
Near Madera, CA 93638
Kenneth
Job Details: 01/21/2020
WASHER MAYTAG MHW6630HC0 Found unit leaking from bellows. Clamp ring fell off. Reinstalled and tested. Spring not stretched out. Tested good.
Near Moorpark, CA 93021
Aaron
Job Details: 01/21/2020
WASHER MAYTAG MVWB725BW0 " Checked unit the tub bearings are bad also basket is wobbling left and right meaning unit is going to need a new tub and basket asm, very hard water out here needs to be totally rebuilt basket won’t separate from shaft of the tub ; 1 W10222008 (filter) and 1 W10381078 (outer tub) and 1 W10518300 (basket) and 1 W11252784 (WASHPLATE )"
Near Thousand Oaks, CA 91320
Aaron
Job Details: 01/21/2020
RANGE KITCHEN AID WOD77EC0HS01 "This is a wall double oven , display is unreadable to repair the unit needs a new console ordered part , informed the customer that they may need to call the contract and correct the unit that needs the work done and resubmit a new work order ; 1 W11351648 (CONSOLE )"
Near Riverside, CA 92508
Kevin
Job Details: 01/21/2020
WASHER MAYTAG MHW8630HC0 Bulk detergent dispenser is filling up with water and diluting detergent to an unusable level. Found failed dispenser assy and pump. Ordering parts.; ordrng 1 W11316271 (motor-pump) and 1 W11316372 (dispenser)
Near Rancho Cucamonga, CA 91730
Tyler
Job Details: 01/21/2020
REFRIGERATOR WHIRLPOOL WRT519SZDM02 Customer stated that the food is freezing then maintain everything changed the settings now food is spoiling. Temp is set to high set to recommended and changed the air flow in freezer all works good at this time.
Near Madera, CA 93638
Kenneth
Job Details: 01/21/2020
WASHER MAYTAG MVWB765FW3 Installed console and tested dunit. Unit is bi ow working properly. Customer approves function at this time.
Near Moorpark, CA 93021
Aaron
Job Details: 01/21/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 "Customer is hearing loud buzzing noises , checked the refrigerator is not connected to water and the icemaker is on , turned off unit is working as design at this time"
Near Los Angeles, CA 91306
Danny
Job Details: 01/21/2020
WASHER WHIRLPOOL MHW3505FW0 Unit is not draining Found clogged drain pump Removed pump and cleared drain pump Reinstall unit and ran a self test cycle and unit completed with no leaks and no issues Advised client to get washer cleaned with affresh. Unit is now working properly.
Near Simi Valley, CA 93065
Aaron
Job Details: 01/21/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Unit no lights in the upper section freezer light went out first then the rest went out , pulled the light out found the light connector pins busted or backed out of the harness to the unit in the liner , called tech line to report it unit not repairable at this time , sent to product review Sterling Sr#7726943131"
Near Bakersfield, CA 93304
Chase
Job Details: 01/21/2020
WASHER WHIRLPOOL MVWC465HW Will return parts in the morning.
Near Del Rey, CA 93616
Jonathan
Job Details: 01/21/2020
WASHER MAYTAG MVWC465HW0 Found splutch bad replaced tested working to spec
Near Fresno, CA 93722
Irvin
Job Details: 01/21/2020
DRYER WHIRLPOOL WED7500GC0 Installed correct inner door returned other. Door shuts and unit operates. All ops normal.
Near San Gabriel, CA 91776
Francisco
Job Details: 01/21/2020
DISHWASHER AMANA ADB1400AGS1 "Cx to contact if needing to schdle"
Near West Covina, CA 91791
Andy
Job Details: 01/21/2020
MICROWAVE KITCHENAID KOCE507ESS07 Needs parts called techline 7726942924; ordrng 1 W10217711 (inverter) and 1 W11346197 (MAGTUBE W11346197)
Near Los Angeles, CA 91326
Randy
Job Details: 01/21/2020
VENTHOODS WHIRLPOOL UXT5536AAS3 Removed and replaced damper motor fan. Fan won’t start on one or two then is defective re-ordering. installed old fan back; ordrng 1 WPW10291577 (motor-fan)
Near Los Angeles, CA 90039
John
Job Details: 01/21/2020
MICROWAVE OVEN KITCHEN AID KMHC319ESS2 "Replaced the interlock switch is for the door, lubed the mechanism with silicone. Tested the door several times for opening and closing and starting and stopping. The test was good."
Near Perris, CA 92570
Kevin
Job Details: 01/21/2020
REFRIGERATOR WHIRLPOOL WRX735SDBM02 Removed and replaced right side rail adapter. While I had everything apart I found that tabs were also broken on mullion strip cover. Need to order mullion. I have not installed ice maker parts yet; rqstng P&A on 1 W10877493 (rail-mulln)
Near Simi Valley, CA 93063
Danny
Job Details: 01/21/2020
REFRIGERATOR KITCHENAID KRFC704FPS00 Door handles are loose Found door handles all looseReinstall door handles Doors are opening and closing properly
Near Glendale, CA 91207
John
Job Details: 01/21/2020
OVEN KITCHENAID KODE507ESS04 "The temperatures seem to be proper in upper and lower oven, the customer was concerned that the temperatures were too high. Gave customer instructions on pre-heat, the temperature will be higher than normal in preheat and give the oven about 20 minutes to settle into its proper temperature. Also gave customer instructions on how to use the timer cycle the stop time in the start time. The oven tested good no error codes."
Near Santa Maria, CA 93455
James
Job Details: 01/21/2020
MICROWAVE WHIRLPOOL WMH31017HS "Found unit with interlocks not always working. Also found unit not heating. Ordering interlocks, switches, magnetron diode, capacitor. Will return when parts arrive. Will need second man for removal and reinstall. ; ordrng 1 W10754299 (magnetron) and 1 W10832024 (thrmst-fix) and 1 W10850446 (capactr-mg) and 1 W11252186 (interlock) and 1 W11252187 (interlock) and 1 W11256462 (diode)"
Near Santa Maria, CA 93455
James
Job Details: 01/21/2020
LAUNDRY MAYTAG MVWB835DW3 Fund unit with broken lid at left side wire hinge. Ordering new lid and hinges. Will return when parts arrive. ; ordrng 1 W11259006 (lid) and 1 WP8563965 (lid hinge) and 1 WP8572974 (lid hinge)
Near Glendora, CA 91741
Andy
Job Details: 01/21/2020
RESIDENTIAL REFR WHIRLPOOL KRFC704FBS00 "Not cooling, replaced compressor kit and evaporator tested unit working properly"
Near Los Angeles, CA 91335
Randy
Job Details: 01/21/2020
REFRIGERATOR WHIRLPOOL WRS312SNHW00 Found door not shutting ordering door ; ordrng 1 LW10912366 (dor-fip)
Near Riverside, CA 92507
Kevin
Job Details: 01/21/2020
DISHWASHER MAYTAG MDB8959SBS3 "Sr#7726942890 unit had caught fire. I removed front panel and found main control, wire harness and user interface has burnt. I called tech line since safety team is closed today. They documented call. Informed customer to call whirlpool with file number."
Near Los Angeles, CA 91316
Randy
Job Details: 01/21/2020
WASHER MAYTAG MHW5630HW0 Customer has a leaky water valve needs to get addressed to customer okayed; ordrng 1 W10908007 (medallion) and 1 W11316249 (panel)
Near Moreno Valley, CA 92553
Kevin
Job Details: 01/21/2020
REFRIGERATOR WHIRLPOOL WRS588FIHB00 Unit leaking. I pulled unit out from wall and found leaks at incoming water line. Instruct customer on where leak is and to call a plumber to correct issue. Unit tests good.
Near Alhambra, CA 91801
Francisco
Job Details: 01/21/2020
DRYER MAYTAG MGD6630HC1 Checked unit found unit not leveled and making vibration noise. Leveled unit it is now working properly.
Near Oxnard, CA 93036
Joe
Job Details: 01/21/2020
REFRIGERATOR KITCHENAID KSRS25ILWH02 I only charged the service fee because I didn’t fix the machine and we had rescheduled this customer a lot of times.
Near Arcadia, CA 91007
Francisco
Job Details: 01/21/2020
DISHWASHER KITCHEN AID KUDM25SHWH1 Completedcall. Lease check notes
Near Los Angeles, CA 91344
Michael
Job Details: 01/21/2020
DRYER MAYTAG MGDB855DC4 Cx states unit was running continuously and would start and stop on its own.Tech found wrinkle control activated. Cx was unaware of this function. Advised cx of units functions and how they work.Found lint check light is on advised cx to replace dryer vent tubing due to slight restriction developing.Unit tumbles and heats as designed job complete
Near Alhambra, CA 91801
Francisco
Job Details: 01/21/2020
WASHER MAYTAG MHW6630HC0 Checked unit found shipping bolts not removed. Removed shipping bolts unit now checks ok.
Near Thousand Oaks, CA 91320
Aaron
Job Details: 01/21/2020
REFRIGERATOR MAYTAG MFI2570FEZ06 The correct address is 570 Camino Agua DulceNeeds a 4 call count Checked the unit compressor was cold checked the relay 120 volts to in replaced relay tested the compressor is bad shorted out bad needs new compressor and main board; ordrng 1 W11043763 (cntrl-elec) and 1 W11209866 (COMPRESSOR )
Near Shafter, CA 93263
Andrew
Job Details: 01/21/2020
DISHWASHER KITCHEN AID KUDS30IVWH4 Customer stated unit was not starting and light was blinking. Plug-in unit try to enter diagnostics and Unit would not enter into diagnostics. Heavy duty light would flash rapidly and when you touch keypad a second light would come on and blinking rapidly. Remove door panel and disconnected auxiliary fan plugging it back in to see if that would work. He was still having same issue most likely it is a stat key on the keypad or Shorty keypad order and keypad for customer; ordrng 1 WPW10250017 (panel-cntl)
Near Oxnard, CA 93036
Joe
Job Details: 01/21/2020
WASHER AMANA NTW4516FW2 "Units transmission is leaking oil bad causing oil to get inside of all the parts underneath. Ordering parts.; ordrng 1 285565 (agitator assy,comp) and 1 W10721967 (drive pulley) and 1 W10890624 (motor-drve) and 1 W10913953 (actuator) and 1 W11162561 (CAPACITOR ) and 1 W11255272 (gearcase) and 1 WPW10006384 (drive belt)"
Near Los Angeles, CA 91401
John
Job Details: 01/21/2020
OVEN KITCHENAID KEBU208SSS02 "The lower oven has no convection fan motors, the appliance manager is most likely the issue. The temperatures inside the upper oven possibly not recovering due to the main control or the thermistor or the bake element. Customer will look into buying a new oven"
Near Oxnard, CA 93035
Joe
Job Details: 01/21/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Units lights won’t shine due to control not powering them. Ordering parts.; ordrng 1 W11224256 (cntrl-elec)
Near Bakersfield, CA 93314
Andrew
Job Details: 01/21/2020
VENT HOOD WHIRLPOOL WVW75UC6DS2 Customer said that Unit was crooked and dripping oil down the back wall. Checked unit and installation of vent hood is incorrect. Unit is not level and slants to the left. It’s her vent hood will have to come down and be reinstalled and leveled properly informed customer that this is something that needs to be done by the insulation company in the manufacture of the home. This is a major installation issue not a minor one but unit is working properly
Near Lake Isabella, CA 93240
Jim
Job Details: 01/21/2020
WASHER GENERAL ELECTRIC HTWP1400F2WW "Replaced tub, motor, trans tube and seal."
Near Bakersfield, CA 93301
Jim
Job Details: 01/21/2020
DRYER WHIRLPOOL NGD4655EW2 Installed drive assembly kit. Unit tested ok
Near Oxnard, CA 93030
Joe
Job Details: 01/21/2020
WASHER WHIRLPOOL WFW92HEFC0 Unit had a sock stuck in the drain pump which only took me a few seconds to lean machine back and pull out. Only charging service call.
Near Madera, CA 93638
Kenneth
Job Details: 01/21/2020
MICROWAVE OVEN FRIGIDAIRE FFMV1645TS Installed blower switches and latch hook. Tested unit. Unit is now working properly. Customer approves function at this time.
Near , CA 93636
Kenneth
Job Details: 01/21/2020
REFRIGERATOR FRIGIDAIRE FGRU19F6QFD "Found unit Making noise every time you open the doors. Found unit lifted slightly to high cause the unit to vibrate On panel when the door is opened and closed. Dropped fridge side down just a hair to give clearance and tested unit. Unit is now working properly . Customer approves functons. ; (created new UIS, deleted prior attachment to UisID 225308)"
Near Madera, CA 93636
Kenneth
Job Details: 01/21/2020
DISHWASHER FRIGIDAIRE FFCD2413US2A "Upon arrival customer was concerned about heating. Ran unit through test cycles and found all functions good. Heater is getting hot. Informed customer of the lower wattage heater. And purging hot water line. customer approves. Instructed customer on proper soap usage and to leave dishes a little dirty when putting them in the dishwasher. Customer approves ; (created new UIS, deleted prior attachment to UisID 225155)"
Near Madera, CA 93637
Kenneth
Job Details: 01/21/2020
REFRIGERATOR FRIGIDAIRE LFSS2612TE1 Installed ice bin solenoid and drive bar. Tested unit. Unit is now working properly. Customer approves function at this time.
Near Los Angeles, CA 91325
Randy
Job Details: 01/21/2020
RANGE WHIRLPOOL WFG550S0HZ0 Found unit complaint won’t heat evenly found stays at 170 doesn’t go higher cooks uneven. Door switch broken. Won’t turn off light and stops baking hear rod loose. Broke. Ordering parts. ; ordrng 1 9757239 (rod-dr switch) and 1 WP9757262 (swtch-lite)
Near Madera, CA 93637
Kenneth
Job Details: 01/21/2020
REFRIGERATOR FRIGIDAIRE LFSS2312TF0 Found unit not adjusting temps. Found previous company did not fully click in new control board. Fully installed control and tested unit. Unit is now working properly. Customer approves function at this time.
Near Atwater, CA 95301
Kenneth
Job Details: 01/21/2020
RANGE WHIRLPOOL KSGG700ESS1 "Found unit not igniting. Found customer had the burner caps on the wrong burner head. Instructed customer on what caps went to what burner heads. And tested unit. Unit is now working properly. Customer approves function At this time. ; (created new UIS, deleted prior attachment to UisID 224999)"
Near Los Banos, CA 93635
Kenneth
Job Details: 01/21/2020
WASHER GENERAL ELECTRIC GFW430SSM1WW "Found unit making a banging noise. Found the pulley nut hitting metal cover in the back. Unit tilted back way to far. Properly leveled unit to give The proper support needed since unit is on a pedestal. ; (created new UIS, deleted prior attachment to UisID 224485)"
Near Riverbank, CA 95367
Cruz
Job Details: 01/21/2020
WASHER WHIRLPOOL WTW8500BW0 "Needs more work- found water leaking will filling up, found a small crack at outer tub causing water to leak onto floor, cx states water will drip into basket by itself as well, ordering parts for unit. Needs authorization for parts need a 3 call count. ; ordrng 1 W10381078 (outer tub) and 1 W10853723 (valve) and 1 WPW10550152 (ring-tub)"
Near Glendale, CA 91201
John
Job Details: 01/21/2020
REFRIGERATOR KITCHENAID KSSC36QTS02 "The main control is out, the refrigerator will not turn on. Note, the part is no longer available. Can we confirm this. Can we find the customer a part somewhere?"
Near Oakdale, CA 95361
Cruz
Job Details: 01/21/2020
RANGE WHIRLPOOL WFG525S0HS0 "Needs more work- right burner is not turning on at times it take a while for burner to light, need to order burner for right side, installed new part (left burner head) left burner is now working as designed, cx ok repair. ; ordrng 1 WPW10515455 (burnr-head)"
Near Glendale, CA 91206
John
Job Details: 01/21/2020
FREEZER KITCHENAID KRFF507ESS01 "Replaced a evaporator inside the refrigerator section, and a new dryer. Refrigerator tested good. Note, the refrigerator has been off for a couple of weeks. Customer complaint of ice, possibly around the drain trapped inside the freezer. Fridge raider tested good at this time."
Near Thousand Oaks, CA 91360
Aaron
Job Details: 01/21/2020
DISHWASHER WHIRLPOOL IDT930SAGX0 "Drain motor and pump asm ear was busted causing the drain motor to fall off , replaced tested unit not installed and could not test at this time"
Near Castaic, CA 91384
Michael
Job Details: 01/21/2020
OVEN WHIRLPOOL WGG745S0FS02 Cx states large center top burner flame is flow and the lower oven took an additional hour to bake a cake (took two hours when normal ice is 1 hour)Cx states rep on the phone told Cx that service fee parts and labor would all be covered.Removed oval center burner and found debris clogging the head. Instructed cx on proper maintained of range. Took quick picHave low foam on oval center burner head. Adjusted fuel level to max and still have very low flame.Started lower oven bake with lower panels removed. Ignitor glows and have ignition but flame blew out easily and did not reignite. Closed door and ran bake again and unit is heating as designed but appears to have wear gas flow. No change when running all burner heads vs one head so not a pressure issue. Spoke with Dave and possible have control board issue. Verified PL1 with Dave.No faults stored in control boardCalling techline to documentSr#7726714957Amp check on ignitor 3.2-3.6amp. If correct then possibl
Near Los Angeles, CA 91335
Randy
Job Details: 01/21/2020
WASHER WHIRLPOOL WTW5000DW2 Cx canceled at the door said someone come on Friday and fixed unit.. job complete.
Near Simi Valley, CA 93063
Aaron
Job Details: 01/21/2020
MICROWAVE AMANA AMV2307PFS3 "F1 E4 , SR#7726721289. Checked the tech line he said check all the connections to the main relay checked all the connections they were good and disconnected the brown wire to the main relay unit ran just fine he said check the interlock switches replaced the interlock switch is in main board tested operations unit is working as designed now; used 2 W10727360 (MICROSWITCH) from stock"
Near Santa Clarita, CA 91350
Randy
Job Details: 01/21/2020
REFRIGERATOR KITCHENAID KRFF507HPS00 Found light not working also making noise. Light module out. Replaced module now working as designed noise came from shelf’s not on appropriately. Adjusted no more noise cx approves job complete.
Near Los Angeles, CA 91325
Randy
Job Details: 01/21/2020
WASHER MAYTAG MAH5500BWW "Service call 115. Cx approves. Unit makes loud noise when spinning. Found loud spinner assembly wearing out needs new outer and inner tub with support. Parts no longer available. 22002115 spinner assembly w balance ring. Price not shown 22004465 860 outer tub kit Labor 240 Over 1,100.00 dollars Better to get new washer cx okayed Collected 115.00 via cc."
Near Santa Clarita, CA 91321
Michael
Job Details: 01/21/2020
DRYER MAYTAG MGDC215EW2 Cx states that unit will turn on and spin but when they put clothing into the unit the drum will not spin.Ran unit for several minutes and unit stopped spinning after approx 5 minutes. Removed clothing and was able to start unit spinning again immediately by pressing start button.Needs a drive assembly 4392065 as rollers are damaged and belt is ready to snap also ordering timer WPW10185981 as this one cuts power intermittently to motorReturn 12/30/19 8-12 requested; ordrng 1 4392065 (dryer repair kit) and 1 WPW10185981 (timer)
Near Santa Clarita, CA 91321
Michael
Job Details: 01/21/2020
DISHWASHER KITCHEN AID KUDS30SXSS4 "Cx states water is still leaking from front corners of the door.Tech removed lower toe panel and ran normal wash cycle. Unit leaks under rinse cycle at corner of doors. CxTech raised unit as much as it will go as front legs were low and took quick pic as left front leg is bent so it says slightly.Unit is hard wired into home and has floor damage Tech cannot resolve issue and home owners do not care they want it fixed.Andrew is unavailable for support due to being in the field, advised to speak with Dave about situation.Dave is currently not available for support. Per Andrew this call should have gone back to RH.will call Dave away from home to proceed with call.Tub frame is bent causing wash assembly to leak under unit towards front needs tub assembly WPW10511197$334.7and sump assembly W10806703 $224.03Plus labor $225 needs autho; ordrng 1 W10806703 (pump&motor) and 1 WPW10511197 (tub-dishwr)"
Near Modesto, CA 95356
Cruz
Job Details: 01/21/2020
RANGE WHIRLPOOL WFE540H0ES0 "Fixed- installed all new parts (1 block terminal, cntrl elec, nut) i then test unit in a bake & broil cycle it heated fine, unit is working as designed, cx ok repair."
Near Saugus, CA 91350
Michael
Job Details: 01/21/2020
WASHER WHIRLPOOL WTW7000DW4 "Cx states lid latch is louder than when Cx first purchased unit and unit vibrates loudly.Found units legs were not down properly allowing unit to wobble slightly. Leveled units front legs. Tub spins freely by hand no noises heard. Agitator is tight as designedNo faults stored in control. Ran auto service test with cx present and passed all cycles as designed with no issues.Cx identified shifter engagement as noise she heard and is advised this is not,al operation and as designed.Cx is using proper soap and loading properly. Ran high speed spin and unit ops as designed and does not wobble now. Cx is now happy job complete"
Near Clovis, CA 93619
Jonathan
Job Details: 01/21/2020
DISHWASHER WHIRLPOOL WDF330PAHB1 Found dispenser not open in test mode needs control; ordrng 1 W10919360 (cntrl-elec)
Near Santa Clarita, CA 91390
Michael
Job Details: 01/21/2020
VENTHOODS WHIRLPOOL UXT5536AAS3 Cx states the vent hood buttons have pushed in again and become seized. Cx states it is defected.Took quick picture of unit.Unit was disassembled prior to tech arrival.Appears buttons are being pushed in too farTook quick pic of stuck buttons Tech advised cx that he would reassembly unit but if buttons were pushed too far into the housing again then a service fee and labor would apply. Cx states she doesn’t want the unit repaired she wants the unit replaced. Tech advised cx that we are a third party company and did not have that authority to replace unit.Cx denied repair due if unit breaks again outside warranty then Cx will be forced to fix it herself that is unacceptable. Documented with techline SR#7726717001 . Repaired unit and tested all operations several times with cx present buttons and unit op as designed. Took quick pic job complete Cx refused to sign work order
Near Santa Clarita, CA 91350
Michael
Job Details: 01/21/2020
REFRIGERATOR KITCHENAID KRFF707ESS01 "Cx states RC temps were warm and they found a large build up of ice on RC evaporator. Cx defrosted unit completely and then plugged unit back in.Tech removed deli drawer and found unit appears cooling but not a lot of ice build up on evaporator. Took quick picRC & FC thermistors pass.FC and RC evap fans op damper reads 23 as closed but tech can still feel air flow ordering damper control Test 6 defrost bi metal is closedAnd no mfg codes stored in controlRemoved all shelves to access evap. Verified control is opening and closing fully as designed. Had bad contacton defrost thermistor per R1 reattached thermistor and replaced all parts, unit is cooling as designed. Job complete"
Near Los Angeles, CA 91343
Michael
Job Details: 01/21/2020
WASHER WHIRLPOOL WFW96HEAU0 Cx states soap dispenser is not working properly and the lights on the console are not working properly.Cx agrees to service feeUnits are shoved into a spare bathroom not a large workspace at all.Removed and cleaned out detergent compartment and is now clear had clogged soap debris preventing soap from exiting cartridge but ops as designed nowRan UI console test and all lights pass test as designed. No faults were stored in the controlRan auto service test with lid removed and unit passed all cycles as designed and now have soap inside the wash drum as designed.Cx was present for auto service test and is happy. Instructed cx on how to clear soap cartridge for future maintence.unit ops as designed job completeLabor $45 collected $160 by check #10065
Near Santa Clarita, CA 91321
Michael
Job Details: 01/21/2020
WASHER MAYTAG MVWX655DW1 Gate code #6296Cx states unit will sometimes fail to start and struggle to agitate. Agrees to OOW service fee.Tub spins freely by hand no noises head. Ran manual hot and cold and have proper flow from both. Ran auto service test and unit filled as designed. But when agitation occurredWill agitate one way but not the other. Motor will not spin faulty motor W11283592 $186.01Labor $125 quoted $443.68Cx denied repair due to cost and states they will replace unit. Collected $115/service fee by card job complete
Near Fresno, CA 93730
Jonathan
Job Details: 01/21/2020
REFRIGERATOR KITCHENAID KBFN402ESS02 Found hinges loose lock tighten tested working to spec
Near Clovis, CA 93619
Jonathan
Job Details: 01/21/2020
DISHWASHER KITCHENAID KDTE104ESS4 Tested unit unable to find a leak or anything wrong with unit working to spec
Near San Dimas, CA 91773
Andy
Job Details: 01/21/2020
RANGE WHIRLPOOL WFG525S0HW1 Needs hinges; ordrng 1 WPW10299226 (hinge-door) and 1 WPW10299226 (hinge-door)
Near Fresno, CA 93702
Jonathan
Job Details: 01/21/2020
WASHER WHIRLPOOL WTW7000DW3 Found water valve bad replaced tested working to spec
Near Fresno, CA 93727
Jonathan
Job Details: 01/21/2020
WASHER MAYTAG MVWB850YG0 Found unit needs bearing kit quoted customer she decline repair
Near Simi Valley, CA 93063
Aaron
Job Details: 01/21/2020
REFRIGERATOR KITCHENAID KRFC704FPS00 "Called tech line tested unit said bin was full but empty , tech line said replace the icemaker , Ice maker $ 139.94 Tax 10.15 trip 115.00 labor 95.00 totaling $360.09 paid 265.09 check mr approved the est ordered part; ordrng 1 W10908391 (icemaker)"
Near Fresno, CA 93727
Jonathan
Job Details: 01/21/2020
WASHER MAYTAG MVWB765FW3 Found loose wire from control to drain pump disconnected reinstalled tested working to spec
Near Reedley, CA 93654
Jonathan
Job Details: 01/21/2020
REFRIGERATOR FRIGIDAIRE FFHT1514TW3 Installed compressor vacuumed to 500microns let sit for 10 mins when to 800 microns and stayed there charged system tested working to spec
Near Simi Valley, CA 93063
Aaron
Job Details: 01/21/2020
M/W OTR KITCHENAID KMHS120ESS5 "Unit reads open close door even after they opened and closed the door, Unit needs new interlock switch kit est to replace is $255.77 mr approved the est ordered parts paid 135.77 today on card ordered part ; ordrng 1 W11244490 (INTERLOCK KIT )"
Near Fontana, CA 92336
Tyler
Job Details: 01/21/2020
DRYER WHIRLPOOL WGD5000DW3 Customer stated that unit is not heating. Unit will heat once for me then stops. Ordering;g timer and control not in stock. Customer wants last call.; ordrng 1 WPW10185992 (timer) and 1 WPW10476828 (cntrl-elec)
Near Fresno, CA 93720
Timothy
Job Details: 01/21/2020
REFRIGERATOR KITCHENAID KRFF507HBS00 Installed module .tested unit. Unit operating as designed.
Near Clovis, CA 93619
Timothy
Job Details: 01/21/2020
REFRIGERATOR WHIRLPOOL WRF993FIFM00 Replaced control and found I still am not getting power to the dispenser water valve. Replaced both valves because of a suspected leak. After installing parts and troubleshooting about 45 minutes I would get water at the door and sometimes not. Found a bad connector. Corrected issue and tested. Unit operating as designed. Documented with WPTS (772460107)
Near San Dimas, CA 91773
Andy
Job Details: 01/21/2020
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 "Ice maker noise, repaired ice maker screws unit was loose tested unit working properly"
Near Pasadena, CA 91105
Francisco
Job Details: 01/21/2020
DRYER MAYTAG MGD5630HW1 Cx had some personal stuff going on asked to be rescheduled.; saved tckt
Near Monrovia, CA 91016
Francisco
Job Details: 01/21/2020
WASHER MAYTAG MHW6630HC0 Checked unit found dispenser drawer slowly leaking out of left lower corner. Ordering part and please reschedule upon part arrival.Sr#7726719471 TJ; ordrng 1 W10918521 (drawer) and 1 W10920132 (hose)
Near Simi Valley, CA 93063
Aaron
Job Details: 01/21/2020
REFRIGERATOR KITCHENAID KRFF507HPS00 "Checked the unit replaced the kick plate customer received from the manufacturer reset controls , tested ok now at this time"
Near Fresno, CA 93705
Irvin
Job Details: 01/21/2020
REFRIGERATOR FRIGIDAIRE LFHB2741PFBA Cx says the fresh food ice maker is not operating. The evap assembly is ice over. The thermostat failed. NEEDS 24 HRS TO DEFROST THE FRIDGE FOR PARTS REPLACEMENT. ; ordrng 1 242094802 (heater-defrost)
Near Fresno, CA 93704
Irvin
Job Details: 01/21/2020
OVEN AMANA AER6303MFS2 "Cx says the oven is not operating. Found the power cord was improperly installed. Burnt out the red line. Replacing harness, and therminal block. ; ordrng 1 W11134840 (harns-wire) and 1 WPW10245259 (block-term)"
Near Rancho Cucamonga, CA 91701
Tyler
Job Details: 01/21/2020
WASHER WHIRLPOOL WTW7500GC2 Customer stated that the left side hinge broke on lid. Found broken mounting point on lid. Removed and replaced lid tested all works good at this time.
Near Ontario, CA 91764
Tyler
Job Details: 01/21/2020
DISHWASHER MAYTAG MDB8989SHZ0 Customer stated that the dishwasher is not doing anything. Checked for error codes found code for no water entering. Found spoon stuck under the float switch. Removed and calibrated machine. All works good at this time.
Near Fresno, CA 93705
Irvin
Job Details: 01/21/2020
FREEZER WHIRLPOOL WRS588FIHV00 Cx says the door is not sealing. The new gasket is rippled. The door insert is separating from the door causing the gasket to gap. Need to replace the door this refrigerator has a different color; saved tckt
Near Ontario, CA 91764
Tyler
Job Details: 01/21/2020
WASHER WHIRLPOOL WFW5620HW0 Customer stated that the unit has a F3E1 error code. Removed and replaced pressure switch. Tested all works good at this time.
Near Fresno, CA 93705
Irvin
Job Details: 01/21/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Cx says the dispenser paddle is loose. The part has a crack on the pad won’t actuate. Replaced the pad. All ops.good.
Near Los Angeles, CA 91326
Randy
Job Details: 01/21/2020
COMPACTOR KITCHENAID KTTS505ESS0 Complaint makes noise. Cx has broken actuator needs new one scheduled for Tuesday ; ordrng 1 WPW10451270 (actuator)
Near Glendora, CA 91741
Andy
Job Details: 01/21/2020
MICROWAVE WHIRLPOOL KEMS308SSS05 Called techline 7726721256 needs inverter need to to call customer 1 hour B4 626 893-3064 needs afternoon ; ordrng 1 W10217711 (inverter)