"Replaced FC defrost thermistor, control box, repaired liner. Unit is cooling properly at this time. Advised customer to allow 24 hours before loading food. Complete."

"Because of a creaking nose emanating from ice maker and no ice production, a new ice machine has been replaced"

"Wall oven was not heating properly, checked thermostat replaced what was needed and calibrated unit 10 degrees above temp. Job complete"

"Cycled unit and found bad connection to drain pump. Secure connection, and re-tested unit now working as designed job completed"

Replaced all lights in the unit per service bulletin. Unit ok after repair.

Removed and replaced cam assembly. Retest it and unit passed all tests. Job comp

"Because of the drain and spin issues, a new drain pump has been installed and machine wash successfully tested."

Diagnostic check. Tilted unit back. Found unit with bad cam/shifter. Quoted customer for repair. Customer replacing unit.

Icemaker issue. Removed existing icemaker. Installed new icemaker. Water now entering tray. Unit operating as designed.

"JBout 8/26/23. Customer states freezer is freezer properly. The refrigerator is not cold enough. Upon arrival found unit with physical damage the top right hand corner of freezer door and also damage the top right hand corner of cabinet, preventing top, right hand freezer door hinge from aligning properly preventing the door from closing completely. Found frost buildup in freezer due to freezer being overloaded and also door not sealing properly. Adjusted freezer door upper hinge as best as possible, taking in consideration the physical damage which prevents a complete and proper alignment. Also adjusted the cabinet level higher in the front so both doors will close and seal better. manufactures warranty does not cover physical damage after seven days from purchase date. Whole foods from both refrigerator and freezer sections must be removed. Open both doors and unplug from electricity for a full 36 hours to allow all frost to melt. After 36 hours closed both doors and plug power cord back into power outlet and allow unit to run for eight full hours before placing perishable foods back in refrigerator. This will allow the cold air pathways in our field across to clear in the refrigerator will again receive cold air from the freezer and maintain proper temperature. No charge the customer. Job complete.NOTE: This unit was purchased OPEN BOX with physical damage existing."

"Installed and secured new control board, tested unit, and is now operating properly as designed at this time of service, customer approved repairs"

JB out 8 /26/23. Customer states oven door glass is very loose and door is coming apart.See quick pics taken.Removed oven door and found all three bottom screws holing door together had loosened up and fell out.Found screws under unit. Reinstalled screws and tightened in place.Reinstalled oven door assembly into oven chassis.Tested door operation with customer. No charge to customer. JOB COMPLETE

Running a full test and checking all the functions of unit. Unit tested. Fills washes and drains. Job completed

Replaced control panel Unit working properly as required

Installed part tested check out ok complete no dents or dings cause by tech.

Found unit making loud noises. Instructed customer on loading techniques. Turned down water a bit to lower pressure to keep valves from making screaming noise. Unit is working properly.

Unit has leak at the evaporator Evaporator #W10455863 is no longer available Job complete

Installed cold control tested working properly

"Found unit leaking from vent, removed vent and adjusted gasket, unit now working as designed."

Install the new pump and arm on the unit. Retest the unit and now unit is working properly. Job complete

Found drain hose frozen over. defrosted and cleaned pan Job complete

Replaced control. Tested unit. Unit operating as designed. Job complete.

both cooling fans are working per design at this time- cx said lower cooling was not working- cx will call back if they have any issue-

Inspected unit found pulley rubbing on guard. Replaced actuator and cam assembly. Unit now working with no noises. Job complete

"On arrival cx states unit not making ice, e5 error, out of range thermistor for ice maker, needs ice maker, cx declined quote at this time"

"S191AQ on arrival fc led shorted. Replaced and tested, unit functions as designed. Bill out under S Code.; used 1 W10695459 (Led module) from stock"

Sterling file 7737178018Sam Called tech line. Secured dispenser to stop water leak between doors. Rinse aid is leaking again. Tech line said to change dispenser again. Xcode declined.

Replaced bearing assembly and timer tested good

JB out 8/25/23. Recovered refrigerant charge of 4.25 0z of R134a.Installed replacement Compressor and Dye drier. Vacuumed sealed system as required. Installed replacement charge of 4.27 oz R134a. Verified heat exchange taking place. Advice customer to allow unit to run 8-10 hours before storing fresh perishable items in freezer or refrigerator sections.No charge to customer.JOB COMPLETE

Installed drain pump. Operation tested as designed. No leaks.

Replaced parts listed. Checked out and also checked fill tube. All clear and ready to go. I make ran test and working. All checked out and made seal was sealing and good. Job completed

Dryer not heating. Installed thermal cut off. Operation tested as designed. ; used 1 279973 ( Thermal cut off) from stock

Customer stated that the unit is not heating at all. I tested unit and took temps. Exhaust temps were 125-155 which are perfect. I cycled flame multiple times. No problem found at this time.

Lid was not locking. Removed and replaced lid lock and tested unit. Unit functions normal now

Installed new parts and retested unit now working as designed job completed

"Upon arrival found unit with error code F2E1, about the ui stock. Check the unit and found the connection on the clutch was loose causing the failure of the unit no spinning. Erase the error code. Retest the unit on diagnostic cycle, and the unit passes all the tests at this time. Job complete"

Replaced shorted oven switch. Tested after repair all ok.

Asked Cx what was wrong with unite she said that the unit would not keep temperature removed the old unit and instead new unit tested new unit operating as designed job complete

Removed and replaced doorice and valve. Turned water on. Now working as designed no leaks. Door closing right.

Stack from hood to ceiling crook product ok builder this is install issue complete

"Washer vibrating excessively. Installed hub assy (stripped). Performed calibration, initiated spin cycle. Operation worked as designed. No leaks.; used 1 W10528947 ( Hub) from stock"

"Removed and replaced ice maker, it cycled and filled properly. Also performed a power reset to erase codes on test 56."

Unit is in garage and has never been connected to gas supply. Factory dust plug is still in regulator

Customer stated that the unit is not draining. Cleared out pump and tested all works good at this time.

Replaced control board and ui.washer working properly.

"Installed timer, tested, unit functions as designed."

Flapper mullion does not go in and out of the groove properly. Had to adjust the front leveling feet. Now flapper mullion opens and closes properly. This is a completely different issue. Unit ok after

"Replaced the clutch, main control and the slider. Assembled unit ran calibration cycle. Unit progressed thru the cycle completed properly. All ops normal. DONE."

CX states not cooling. Started with ice maker. Remove old unit. install new unit. new unit operating as designed.

Found refrigerator constantly running found set at 35 in fresh food reposition 38 for better performance complete no dents or dings cause by tech.

Inspected unit and found ice maker off. Turned on and advised Cx on how to reset. Unit is working per design. Job complete.

"Replaced tub assy & washplate, ran self diagnostic cycle, unit operating as designed"

"Replaced the pressure switch Checked the unit passed , checked operations ok now at this time"

Upon arrival foundThat the unit is not leveled correctly and is still on parking slats which is twisting the unit so the door for the ice box does not close at it should causing major frost builds up in the freezer and froze over the ducts not allowing air into fridge causing the fridge to not cool contacted trade partners and explained this issue to them they are giving me a SR # 7737099440 there is nothing I can do until they fix this issue. job complete

Replaced compressor. Pressure tested. Charge 450 g R600a. Operating as designed.

Upon arrival replaced UI control unit is cooling as intended having no issues with it being too warm in the refrigerator checked everything everything is functioning as should there is no balance on this unit. It is still under the two-year Gen air warranty.

"Installed new icemaker, and re-tested unit now working as designed job completed"

"Found cavity light is out( customer has part ), MW door torsion springs are broken( safety issue ), ( no warranty on customer supplied part ).Customer declined repair at this time. Needs WP4452395 LH spring, WP4452396 RH spring."

"Found control locked, removed feature and ran cycle unit working as intended"

"Removed and replaced parts listed, tested ops unit working ok"

Had to call Tech Support before they close. This is a recurring issue. Talked to them and they did not gave a new File Number. SR# 7737966336

Replaced parts and ran cycle. Unit passed all tests and is operating as designed.

Replaced parts and ran cycle. Unit passed all tests and is operating as designed.

Switches/harness change out. Removed existing switches/harness. Installed new switches/harness. Test ran unit. Unit operating as designed.

Installed new water valve all functions tested okay unit working as designed no leaks found after part install. Call complete.

"Replaced suspension, leveled washer and calibrated machine after repairs. Unit operating as designed. Job complete."

"Removed power. Installed rollers, and Idler. Assembled unit. Restored power. All ops normal."

"*Checked operations align, doors and refrigerator in correct position and heated up door gasket to correct door gasket issue. Unit is working as designed out the time."

Vent off at home connection again. Vent is over sized and improperly shaped. Unable to connect dryer vent to wall.

Replaced sump motor Tested unit working properly as required

Installed new parts. Operation tested as designed.

Center mullion not sealing correctly. Adjusted gasket and mullion. Lubricated the gasket so that it allows the mullion to close fully and engage with the other seal.

"Got two error codes, F0E3 and F2E1. Cleared out codes, recalibrated unit and ran diagnostics again. Did not get error and unit looks to be working as designed. One note is that at the bottom the rotor is scrapping on the plastic. Job complete"

"Installed the new compressor, evaporator, and control"

7737183470Tested found gurgling in wall pressure tested called tech. Unit in review

A new burner assembly has been replaced and unit tested fine after.

Unit is now heating per design. Advised Cx to have ducting cleaned. Unit heating per design

"Found half bucket of ice, Replaced ice box fan motor, checked ice maker functions, unit operating as designed"

Cx states that unit is not working properly After running diagnostic test find that filling tube to IM was out of position Remove and reinstalled IM properly Tested unit working properly as required

Upon arrival found unit with gold bushing on the heater element. Remove the old elements and install the new element on the unit. Retest the unit and no leaks found at this time. Job complete

No light no bake and no broil. Burners work on top. So its getting gas. Just no ignitor or light. Control board panel is bad. No response from control. F1 error code showed. Giving customer a Quote for repair. This will help out with the light and starting of the ignitor for both bake and broil. Customer is going to look into a new one. Job completed

Visual and physical inspection was conducted and found a none responsive control panel as previously predicted. Consumer asked for an estimate and gave him a verbal ballpark estimate. He has declined continuing with repairs and will replace unit instead

Replaced print and sleeve. Also discovered reason for excessive vibration. Unbalanced blower wheel cause by lint build up in blower wheel. Removed lint from wheel. Unit operating as designed. Job complete.

"Replaced Roller Drum assembly and belt, tested, operates as designed. ; used 1 4392067 (Rollers Drum) from stock"

Installed the new hinges on either wheel. Dryer OK

"Replaced pump assembly and ran diagnostics, 7nit looks to be working as designed. Job complete."

Replaced scratched freezer door. Unit ok after repair.

Found left side of freezer was iced up to door not sealing. Also found lower freezer bin not put in correctly and was lop sided. Now freezer door closes correctly. Checked all other seals and vents and fans. Fresh food vent was being blocked. Cleared and now is venting air sound correctly. Steamed out ice build up. Everything is closing and sealing as designed. Job completed

Makes noise and shakes,Found leveling foot loosetightened and as designed operation was restored.

Rattles at door hinge. Corrected as designed operation was restored.

Found igniter bad and valve not opening replaced tested working properly

"Replaced the ice maker , tested unit , ice maker cycled , then it filled in diagnostic operating ok now at this time"

"File # 7737185026 Robert from whirlpool tech line- unit is unrepairable per whirlpool- not making any ice, I too many repairs unit still not working- freezer 0° refrigerator compartment 37° - whirlpool will contact customer within 7-10 days about a replacement options"

Replaced failed therm kit. Restored power. Test good unit heating and rotating. DONE.

"JB out 8/25/23. Installed replacement shaft, spring coupler and ice container. Reassembled and tested operation with customer. Unit now opera as designed. No charge to customer.JOB COMPLETE"

Replaced fill tube and cycled ice maker.Tested ok

"Replaced ice maker, water valve, fan and front heater. Ran diagnostics and error code was cleared. IM harvested, fan was working, and filled IM with water. Damper was not replaced because when I turn on and off the unit; it opens and closes as it should. Unit should be working as designed. Job complete"

Freezer not freezing Confirmed. adjusted drawer assembly

Dispenser stuck Confirmed. reassembled and performing designed operation

Cx states that unit is not working properly and has a moisture condensation in fridge section Readjust temperature Unit working properly as expected