Local Reviews
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Raymond H.
REFRIGERATOR MAYTAG WRF535SMHZ Upon arrival cx states unit is cooling and does not need service.
Francisco S.
WASHER WHIRLPOOL LT5100XVN0 Checked unit found tub tilted to one side. Ordering parts to complete repair. Lease RS for Thursday; ordrng 1 W10207783 (spring) and 1 WPW10250667 (spring)
Raymond H.
RANGE WHIRLPOOL WFG525S0JZ0 Upon arrival cx states bake is not igniting. Tested and found unit functioning as designed. Informed cx and heated unit to 350.
Tyler F.
REFRIGERATOR KITCHENAID KRFF507HPS00 Customer stated that the water pressure is too slow. Ordering filter head in stock.; ordrng 1 W11194438 (housing)
Raymond H.
COOKTOP WHIRLPOOL WCG55US6HS00 "Upon arrival unit not igniting, found shorted spark module. Replaced and tested, unit functions as designed."
Tyler F.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Customer stated that the ice maker is leaking. Ordering ice maker not in stock.; ordrng 1 WPW10300024 (icemaker)
Enrique R.
DISHWASHER WHIRLPOOL WDF130PAHS1 "Inspected whirlpool dishwasher . Customer concerns , not cleaning the dishes . Found shorted pump and motor . Installed new motor . All functions tested normal . No leaks ."
Enrique R.
DISHWASHER WHIRLPOOL WDF520PADW7 "Inspected whirlpool dishwasher . Customer concerns , not drying dishes correctly . I found element was not kicking on . Needed calibration . Performed calibration , now the heater works as designed ."
Kevin M.
DRYER WHIRLPOOL WGD70HEBW0 Front drum seal had fallen off causing damage to drum and front lint housing. Unit needs new drum assy and front lint housing assy. Ordering parts. ; 1 W10508188 (drum) and 1 W10906551 (moisture sensor kit)
Isidore A.
DISHWASHER KITCHENAID KDTM354DSS5 "Removed dishwasher from under cabinet and old upper racks installed new upper dishwasher racks, reinstalled dishwasher. test dishwasher operation ok at this time"
Raymond H.
REFRIGERATOR WHIRLPOOL WRF535SWHZ03 "Upon arrival unit not cooling, found compressor hot to touch, homed windings and found short to ground on start windings, need compressor..; ordrng 1 W10507884 (compressor)"
Joe M.
WASHER WHIRLPOOL WFW92HEFC0 Found pressure hose was banging against cavity. Job complete.
Raymond H.
REFRIGERATOR WHIRLPOOL MFI2569VEB2 "Upon arrival cx states FC door handle broke off door and unit over cooling. Found thermistor out of range, damper not closing and door mount screw broken left side of door. Needs door handle screws thermistor and control.; rqstng P&A on 1 12002355 (thermistor kit) and 1 12977863BQ (dor-fip bl) and 2 67006901 (screw)s and 1 67007105 (handle) and 2 WP67006113 (plate)s and 1 WPW10127427 (control)"
Lance V.
DISHWASHER AMANA ADB1400AGS1 "Fixed-replaced faulty wire harness as well as water inlet valve. Ran and tested, NO leaks. Unit is now properly filling as well as draining and operation as designed. Unit now fully operational"
Darren A.
WASHER MAYTAG MVWX655DW1 "Control completely dead, ordered control.; ordrng 1 W11116592 (cntrl-elec)"
Cruz B.
WASHER MAYTAG MVWB855DC3 "Fixed- installed new part ( clutch) calibrated test 52 passed, diagnostic test 51 passed, cleared code, no leaks, unit is working as designed, cx ok repair."
Frank P.
DISHWASHER WHIRLPOOL WDT730PAHZ0 Customer stated won’t turn on and off Installed UI housing boardControl board defective found case of control board apart Couldn’t snap back togetherNeed to order another control board; ordrng 1 W11305308 (cntrl-elec)
Cesar H.
REFRIGERATOR WHIRLPOOL ED5NHGXMQ00 Replaced valve ice maker and ice door all checked good
Alejandro C.
REFRIGERATOR KITCHENAID KRFC604FSS01 "Found the unit not cooling, replace compressor, making a vacuum not keep vacuum, verify leak it’s in condenser,order condenser (W10865728) need a helper; ordrng 1 W10865728 (condenser)"
Cesar H.
WASHER MAYTAG MVWB765FW0 Found failed water valve no power to valve and water is coming thru cold water valve. Replaced valve unit tested good
Cesar H.
DISHWASHER WHIRLPOOL KDFE104DWH3 Found unit slow to drain no restrictions found in line replaced drain pump all checked good
Andrew P.
REFRIGERATOR KITCHENAID KSSO42QMB01 "Removed and replaced compressor, heat exchange,EVAPERATOR and inverter. Recharged unit with 7.5oz r134a. Checked pressure and temps ok. Advised Cx to give unit 24HRS to cool"
Darren A.
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 "Compressor relay stuck closed, runs continuously, frosted over evaporator, ordered control.; ordrng 1 WPW10503278 (refer elect cont brd)"
Erick S.
FREEZER JENN-AIR PSS26NGPA Controllers software is failing causing unit to randomly change temperatures. This is causing filter head to freeze and not producing ice. Informed customer of all findings,at this moment decline to repair job complete
Erick S.
WASHER MAYTAG MHW7000AW0 Cycled unit and found unit with weak cabinet. Cabinet is sliding back-and-forth causing unit to go off balance. Re leveled and tightened all braces and screws on a pedestal. Re-tested unit and unit is no longer vibrating. Did inform customer that the cabinet is weak and eventually may need to be replaced. Job complete
William L.
REFIRGERATOR WHIRLPOOL WRF736SDAM14 "Defrosted evap, Replaced evap motor/wire harness Assy., tested fan functions, unit cooling at this time."
Joe M.
DRYER WHIRLPOOL MGD6630HC0 Unit needs new console because it is to damaged to function. Ordering part.; ordrng 1 W11316915 (console)
Jim S.
REFRIGERATOR KITCHENAID KRSC503ESS01 Called tech line and stated what was done previously. Received a service number of 7727269610. Product under exchange review
Kenneth M.
REFRIGERATOR WHIRLPOOL WRS325FDAM04 Installed cold control and tested unit. Unit is now working properly. Customer approves function at this time.
Rod H.
REFRIGERATOR KITCHENAID KRFF302ESS02 Leaking from under productConfirmed..........leak coming from under valve assembly.Out going lines not fully seated in respective valve connections.Trimmed and reinserted tubing to eliminate seeping water now appears as designed with no visible leaking upon departure.
Cesar H.
REFRIGERATOR MAYTAG MSS26C6MFZ00 Broken wire harness in door down at the bottom by the lower hinge rerouted for door ; ordrng 1 LW10839374 (dor-fip)
Kevin M.
WASHER WHIRLPOOL WTW8000DW0 unit giving error code f51 mid cycle. I found that the rotor came loose. Could be caused by failed bearing shaft. Gave estimate for bearing replacement. Customer declined repair.
Randy C.
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Defrosted unit replaced control cover and motor. Now ok. Cx accidentally broke crisper glass. WPW10493549; ordrng 1 WPW10493549 (shelf-glas)
Randy C.
WASHER WHIRLPOOL WTW5810BW0 Rescheduled for tomorrow lmor ; schdld next appmnt for 3/20 FRI 12-3
Jonathan C.
DRYER MAYTAG MED8630HW Found missing screw for paddle replaced screw tested working to spec
Jonathan C.
REFRIGERATOR KITCHENAID KRMF706ESS01 Found bins cracked replaced both tested working to spec
Isidore A.
DISHWASHER KITCHENAID KDPE334GPS0 Found dishwasher working at this time filte was not installed properly and no air gap is installed ( dishwasher drain going to disposer)Test dishwasher working at this time
Tyler F.
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 Customer stated the dispenser in the refer drips. Multiple attempts have been made. Called tech line fo further repairs. File number 7727419596. Checked for air in tank and all connections are good. Valve line have been replaced and check valve installed. No other repairs can be done at this time.
Rod H.
REFRIGERATOR KITCHENAID WRV986FDEM01 " Upon arrival to replace parts ordered, found refrigerator was unable to be moved without damage to floor. Further noticed that bulged at r/frt corner ..............cabinet is mating floor. Appears to have been dropped prior to or at delivery. Consumer had no way of knowing this condition exists unless attempting to move and had never moved since installed.Reached out to Paige at wfcc trade partners. “The consumer will be responsible for moving machine to make access to rear of product.Ref#7727418894 wfcc techlineRef# 7727418751 wfcc trade team Ref# from wfcc techlineHolding parts for 10 days until Cx has contact delivery an is ok’d or not.Needs additional parts for lighting issue. ; schdld next appmnt for 3/26 THU 8-10"
Rod H.
WASHER MAYTAG MVWB765FW0 Time changes and clothes wet at end of cycle found off balance load and over sudsing indicated by problem codes.All diagnostics passed and no errors when completed visit.Was instructed to call wfcc techline and did so spoke with Andy.Ref# 7727420853 Explained load size and garment mixing parameters as the operators manual is very vague consumer may not understand what is being said there........Not very informative.
Rod H.
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Costco purchase upper rack dusters brokenConfirmed Rollers broke into pieces and slide stop melted.Ordering adjusters and slide stop.; ordrng 1 W10712395 (adjuster) and 2 WPW10508950 (stop)s
Kevin M.
DRYER WHIRLPOOL WGD4900XW1 "Unit making loud noise during operation. I found failed rollers, worn belt and worn idler pulley causing noise. Removed and replaced rollers, pulley and belt with repair kit. Tested unit. All tests good. ; used 1 4392065 (DRYER REPAIR KIT) from stock"
Kevin M.
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Customer said unit is making noise during the night. I found compressor vibrating at suction line. I adjusted sealed system lines to minimize loud sounds. Tested unit all tests good.
Andy H.
RESIDENTIAL REFR WHIRLPOOL WRF535SWHV "Leaking at filter head, replaced filter head tested unit working properly"
Jonathan C.
OVEN KITCHENAID KEBS109BSS01 Found thermal fuse popped ; ordrng 1 WPW10545255 (fuse-thrml)
Kevin M.
DRYER WHIRLPOOL WGD75HEFW0 "Unit making loud noise during cycle and door not sealing. I found inner door broken causing door to drop down and not seal. I found failed idler pulley causing noise and failed idler pulley damaged belt. Ordering parts. ; ordrng 1 279640 (pulley,idler) and 1 661570V (belt) and 1 W11251345 (door)"
Frank P.
REFRIGERATOR KITCHENAID KRFC704FPS01 Customer stated no water is going into ice trayPerforming diagnostics Found inlet valve needs to be replacedInstalled inlet valveTested PassedJob completed Instructed customer please allow 48 hours until ice maker starts to make ice
Kevin M.
REFRIGERATOR WHIRLPOOL WRX988SIBM00 Unit not cooling in both compartments. I found frozen over RC evaporator caused by out of range RC evaporator thermistor. Main control is also out dated and can cause this problem as well. Unit needs evaporator harness and main control. Customer will defrost prior to appt. ; rqstng P&A on 1 W10807590 (cntrl-elec) and 1 W10837236 (harns-wire)
Kevin M.
WASHER WHIRLPOOL WTW4855HW1 Unit not draining. I found pump running but not draining and pump sounds pretty loud. Ordering pump. Customer said they will bail water out prior to repair. ; ordrng 1 W10919003 (pump-water)
Isidore A.
REFRIGERATOR KITCHENAID KRFF707ESS01 Found control W10843055 and WPW10248595 with old soft wareW11211387 evaporator coverage W10860238 air tower. To check thermistor positioning and correct if needed per technical service point W11092686D; ordrng 1 W10860238 (air-tower) and 1 W11211387 (cover-evap)
Michael M.
DRYER WHIRLPOOL WED4850HW0 Cx states unit is taking extended time to dryStarted timed dry and found severe lint restriction at the end of dryer vent. Unit is now heating and has proper flow as designedNo functional failuresAdvised cx to service their dryer vent job complete
Rod H.
REFRIGERATOR WHIRLPOOL WRF736SDAB13 Refrigerator at 50degs and freezer at 0degsConfirmed Low voltage issues ui display faded segments. Low voltage issues can affect main board...............depletion in cooling due to inconsistent sustainability to supply proper voltages to sealed system components.; 1 W10865870 (cntrl-elec) and 1 WPW10453401 (elect control board)
Dane K.
STOVE KITCHEN AID KFGD500ESS Upon arrival to customers lightbulb in the top light would not work. Removed and replaced lightbulb and tested unit. Unit functions normal now
George Y.
DRYER MAYTAG MEDC400BW1 Wrong timer order correct part ok.; ordrng 1 WPW10185992 (timer)
Dane K.
REFRIGERATOR WHIRLPOOL WRF555SDFZ05 Upon arrival I found a loose connection at the thermostat connector at the board causing a false reading. Secured connection and tested unit. Unit functions normal now
Cruz B.
WASHER MAYTAG MVWB835DC3 "Fixed for fcc- used housing (w11172234) from job #298769-found LF error code on display, unit will not fill with water, I then installed new part (housing) calibration passed, diagnostic test 51 passed as well, unit is now filling with water, cleared code, no leaks, cx ok repair."
Kevin M.
REFRIGERATOR KITCHENAID KRMF706EBS01 Unit not cooling in RC. I found frozen over RC evaporator. I tested thermistor through diagnostic and found thermistor is shorted. Ordering evaporator fan motor w/harness and main control. Customer to defrost unit prior to repair. ; ordrng 1 W11087438 (motor-evap) and 1 WPW10675033 (cntrl-elec)
Enrique R.
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Installed central electric and diffuser . Instructed customer to allow 24 hrs to verify it works .
Andy H.
REFRIGERATOR WHIRLPOOL WRS322FDAM04 "Need to call techline to get part number "
Dane K.
DRYER MAYTAG MGD6630HW0 Removed and replaced the Mr. and control board and tested unit. Unit functions normal now
Tyler F.
WASHER MAYTAG MVWX655DW1 Customer stated that unit is making clicking noise. Checked unit for error codes. No codes at this time. Cycle tested unit and found actuator is not switching. Ordering part in stock.; ordrng 1 W10913953 (actuator)
Francisco S.
DRYER WHIRLPOOL WHD5090GW0 Checked unit found belt popped off idler pulley. Re installed belt and tested ops unit now working as designed.
Frank P.
WASHER MAYTAG MVWB765FW3 Customer stated licking noise from bottomPerformed diagnostics Found splutch making clicking noise Need to order splutch assembly; ordrng 1 W10754448 (clutch)
Francisco S.
DISHWASHER MAYTAG MDB4949SHZ0 Checked unit found wash motor came off sump and gasket in between was torn. Removed and replaced motor and sump assembly. Unit checks ok. Cx has a plumbing issue with air gap it leaks.
Francisco S.
REFRIGERATOR WHIRLPOOL KSCS23FTSS02 Checked unit found shorted evap fan motor and bad control board. Provided estimate which cx will consider.
Michael M.
WASHER WHIRLPOOL WTW8600YW1 "Cx states unit makes a ticking noise during spin cycle even after new bearing was installed.Verified agitator is tight.Spun in and spins freely with no bearing noisesTipped unit rear wards and motor cover is tight.Ran unit through auto service test and unit fills, agitates, drains and passed all test cycles as designed.Ran unit through low speed spin, med and hi speed spin and unit passed all cycles as designed.. customer showed tech a video of unit making a loud squealing noise.Needs bearing kit W10435302; ordrng 1 W10435302 (SHAFT BEARING KIT), used 1 W10435302 (BEARING) from stock"
Lance V.
WASHER WHIRLPOOL WFW87HEDW1 "Fixed-replaced control board and door latch. Ran auto test and passed, door is latching ok, unit is now fully operational."
Andy H.
WASHER MAYTAG MHW5630HW0 "Unit makes noise, found that door spring came off on lower part of door gasket hitting the door . Removed and reinstalled spring and tested unit working properly. Working good and this time no noise or leaks"
Michael M.
OVEN WHIRLPOOL WOC54EC0HS01 Removed unit with oven dolly and installed new stainless console W11297728 and control board W11110951Afterwards tech found blue connector to console is broken from mfgSet date and time and now the unit is functioning as designed. Ordering antenna W11248075 part is psp office to let cx know when parts are available and to reschedule call; ordrng 1 W11248075 (ANTENNA)
Andy H.
DRYER MAYTAG MGDX655DW2 "Not heating, found bad igniter, replace igniter and tested unit working"
Michael M.
WASHER MAYTAG MTW6700TQ1 Tub was filled with water cx was testing machine and manually filled with buckets of water. Drained unit. Tipped unit back and removed damaged motor cover with pry bar due to seized to stator. Great case seal and bearings are bad and leaked onto stator and motor cover ; ordrng 1 W10435302 (BEARING)
Darren A.
RANGE WHIRLPOOL WFG550S0HZ0 "Replaced faulty broil igniter,checks out good."
Jonathan C.
WASHER WHIRLPOOL WTW5000DW2 Found main control shorted pump also shorted replaced tested working to spec ; used 1 W10727777 (PUMP) from stock
Cruz B.
WASHER WHIRLPOOL WTW4816FW2 "Need more work- found multiple issues with unit, gear case very loud during spin cycle bad bearings, oil & water has leaked on to cam and floor, checked unit for codes and found f5e7 actuator fault code f3e2 faulty inlet valve, found agitator to be stripped at shaft, led lights at cntrl elec are dancing and not completing cycles, parts need authorization; ordrng 1 W10721967 (drive pulley) and 1 W10913953 (actuator) and 1 W11210459 (valve) and 1 W11255272 (gearcase) and 1 WP389140 (drive block) and 1 WP3951744 (agitator)"
Cruz B.
REFRIGERATOR WHIRLPOOL WRS325SDHZ00 "Needs more work- found food and drinks to be freezing in ff compartment, thermistor is out of range causing items to freeze, cx has temp at the low setting, ordering parts for unit. ; ordrng 1 W11174836 (cntrl-elec) and 1 W11317276 (diffuser)"
Juan G.
DRYER MAYTAG MGDC465HW0 "Unit short cycling, replaced gas valve coils. Checked ops. dryer is working fine.Also instructed customer not to push unit too far back. Gas line behind the unit crushes the flexible vent hose."
Juan G.
REFRIGERATOR WHIRLPOOL WRT518SZFM00 "Excessive ice accumulated around evaporator fan, the ice had forced main harness connection off. De iced freezer cavity, replaced freezer thermistor. Evaporator fan was weak, so replaced fan motor as well. Checked ops. unit is working fine."
Juan G.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Frost build up on freezer drawer light switch was not allowing switch to work properly. De iced switch area. Checked ops, freezer gasket is sealing properly, light working fine. Instructed customer to open freezer drawer from the middle of the handle, and to make it a practice to applied pressure when closing drawer, to make sure it’s closed all the way."
Juan G.
WASHER MAYTAG MVWB835DW0 "Replaced listed parts. Ran diagnostics, unit’s ops. check fine. Instructed customer to secure drain hose higher than where it sits now."
Andy H.
REFRIGERATOR MAYTAG MRT118FFFH01 Needs air duct ; ordrng 1 W10919804 (duct-air)
Francisco S.
REFRIGERATOR JENN-AIR JSC23C9EEM00 "Cx stated they hear grinding noise/ suction noise after ice maker dumps ice. Tested ice maker harvest,fill and could not re create complaint. Also tested both evap fan and cond fan motors, compressor and cx said that it was not the noise. Unable to re create noise. Checked back for kinked lines and debris on cond fan motor it all checks out ok.Asked cx to make a video and call back to see if it helpsSr7727419315 mark"
Steven W.
REFRIGERATOR KITCHENAID KRFC300ESS03 "Ran diagnostics. Found left side of FC door not closing properly. Found left slide not aligned correctly. Adjusted gears. Found bracket bent, light switch sticking.; ordrng 1 W10571967 (GASKET- FC) and 1 W11396033 (SWITCH- LIGHT) and 2 WP13055901 (SLIDE)s and 1 WPW10330994 (BRACKET) and 1 WPW10330995 (BRACKET)"
Steven W.
DISHWASHER KITCHENAID KDPE234GPS0 "DW is not installed. Unable to test unit. Found drain loop rubber end missing, missing drain hose, toe panel retainers, hose clamp. Needs drain loop, drain hose, misc parts bag( clamp ), retainers. Called trade partners. SR # 7727416803. Customer declined repair at this time. Complete."
Jonathan C.
REFRIGERATOR WHIRLPOOL WRS588FIHV00 Tested needs ICEMAKER; ordrng 1 W10798411 (icemaker)
Isidore A.
DISHWASHER KITCHEN AID KDPM354GPS "Removed dishwasher from cabinet. Removed old dishwasher upper racks tracks installed new upper tracks,per technical Service Pointer #: W11296667 s22916 reinstalled dishwasher test for leaks one operation. Ok at this time"
George Y.
REFRIGERATOR WHIRLPOOL WRX735SDBM04 Found tank leaking ok to order part.; ordrng 1 W11043013 (valve) and 1 W11346622 (TANK)
Danny G.
REFRIGERATOR KITCHENAID KRSC503ESS01 Not making enough ice Check unit and found ice bucket full of ice Advised client this unit requires 3days to make a full bucket of ice and it is normal Set unit to proper temps Unit is working and cooling properly Also advised client when closing doors the red light indicator on ui panel has a delay of a few seconds and will shut off
Jim S.
REFRIGERATOR KITCHENAID KRSC500ESS00 System is completely empty of Freon I replaced the fresh food evaporator and dryer. I ran the unit for 10 minutes and found a leak at the fresh food heat exchanger. I will call Whirlpool tomorrow morning and inform them of the situation; used 1 WPW10143759 (DRIER ASSY) from stock
Danny G.
DISHWASHER KITCHENAID KUDE70FXPA5 Unit start a cycle Found faulty control Replaced control and reinstall unit Ran a self test cycle and unit completed with no leaks and no issues Unit is working properly
Danny G.
REFRIGERATOR KITCHENAID KRFC704FSS02 Unit is freezing food Found faulty thermistor Replaced thermistor and adjusted temp Advised client to allow 24hrs for unit to reach proper temp Unit is working and cooling properly
Francisco S.
OVEN JENN-AIR JJW2430DS01 "Checked unit it was off by 50 degrees, unable to calibrate ordering parts to complete repair.; ordrng 1 W10622170 (sensor) and 1 W10777215 (cntrl-elec)"
Danny G.
WASHER WHIRLPOOL WFW95HEXW2 F6 e1 COMMUNICATION ERROR BETWEEN CCU AND MCUUi control is no longer available Unit is not repairable due to parts NLAcollected payment by card
Francisco S.
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Checked unit found frost build up on fc. Performed defrost and found heater coming on. Door gasket seals properly. Cx also experienced display going out and coming back on. Intermittent issue. Will order parts and RS Tuesday.; ordrng 1 W10276647 (motor evaporator) and 1 W10867574 (cntrl-elec) and 1 W11284720 (panel-ui)
Aaron B.
WASHER MAYTAG MVWX655DW1 "Unit has a stripped wash plate and leaking through the gearcase asm."
Michael M.
WASHER ROPER RTW4516FW2 No home is at the address on gps took quick picCustomer states unit made a sound like it was stuck. Found cold valve has no flow.Installed new valve W11210463 . Retested and have proper flow from hot but no water pressure to cold valve. All other ops are as designed advised cx to call plumber to feed water to unit. Job complete
Isidore A.
OVEN WHIRLPOOL WOD51ES4ES01 "W11034459 upper oven hi limit thermostat open, upper blower WPW10176670 noisy and display fuse oven , removed and installed new display fuse W11025102, display and lights working reschedule for hi limit and blower install allow 2 hours; ordrng 1 W11034459 (thrmst-fix)"
Tom R.
FREEZER AMANA ABB2224WEW1 "Found unit with a plugged Drain Line, keeping Door ajar, layers of ice in bottom of FC. Cleared Drain Line, inspected and cleared Drain Line, drain good, ice cleared from FC, check okay. No damage to unit or home from tech, job complete."
Danny G.
RANGE AMANA AGR5330BAS3 Broken valves and knobs Found faulty manifold and broken knobs Replaced manifold and knobs and turn gas supply on and check for gas leaks none found Unit is working properly
Erick S.
REFRIGERATOR KITCHENAID KBSD612ESS01 Installed new parts on unit. Re-tested it and unit passed all test with no errors. Defrosted ice build up around door. Reformed gaskets with heat gun. Door is sealing all the way around with no visible visible gaps. Job complete
Isidore A.
OVEN KITCHENAID KODE500ESS02 "FoundF6E6 (upper oven ) W11179310 and F6E9 (lower oven )error W10801665 codes Appliance Manager signal loss verified , F2E0 user interface disconnected W11086141, parts ordered; ordrng 1 W10801665 (cntrl-elec) and 1 W11179310 (cntrl-elec)"
Erick S.
REFRIGERATOR KITCHEN AID KSF26C6XYY04 " Installed ne parts on unit. Pulled vacuum, recharged system, inspected door leaks and found none at the time of service. Job complete ; used 1 WPW10143759 (DRIER ASSY) from stock"
Joe M.
WASHER MAYTAG MVWB765FC3 Replaced water valve unit is now functioning as designed. Job complete.
Danny G.
WASHER WHIRLPOOL WFW3090JW0 Unit won’t start a cycle Found unit locking but not starting a cycle Need to order new timer per Technical Service Pointer #: W11395614A; ordrng 1 W11334214 (CONTROL TIMER)
Francisco S.
REFIRGERATOR WHIRLPOOL WRF560SMHV00 "Checked unit found some frost build up on fc obstructing fan and therefore not cooling on ffc. Remove frost and fc panel. Tested heater,damper and thermistor. They checked out ok. Also inspected gasket found gap in gasket , heat treated gasket and unit now checks ok."
Steven W.
DISHWASHER KITCHENAID KDPE234GPS0 "DW is not installed. Unable to test unit. Found drain loop rubber end missing, missing drain hose, toe panel retainers, hose clamp. Needs drain loop, drain hose, misc parts bag( clamp ), retainers. Called trade partners. SR # 7727416803. Customer declined repair at this time. Complete."
Raymond H.
WASHER WHIRLPOOL WTW5000DW2 "Upon arrival cx states unit now stops at wash cycle and doesn’t not continue, found no fill code. Contacted Dustin SR 7727420996 and discussed, fault is from home not unit, also use and care instructions given to cx Informed cx to contact cx service for support, valve would need to be replaced but it is the fault of inlet supply."
Andy H.
DISHWASHER WHIRLPOOL WDTA50SAHZ0 "Leaks water, needs gasket ; ordrng 1 W10647205 (housing) and 1 W10873429 (housing) and 1 WP8531743 (gasket) and 1 WPW10195038 (nut)"
Tyler F.
WASHER WHIRLPOOL WTW7040DW0 Customer stated that the wash plate is stripped. Ordering wash plate not in stock. Please run part for customer. Customer is handicap.; ordrng 1 W10775188 (washplate)
Tyler F.
DRYER WHIRLPOOL WGD8200YW1 Customer stated that the dryer is getting louder ordering idler and will replace dryer repair kit.; ordrng 1 WPW10547292 (pulley-idr)
Frank P.
WASHER MAYTAG MVWB765FW3 Customer stated licking noise from bottomPerformed diagnostics Found splutch making clicking noise Need to order splutch assembly; ordrng 1 W10754448 (clutch)
Raymond H.
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Upon arrival cx states unit does not respond to touches. Found cx is not pressing buttons properly. Instructed cx on proper use and care, unit functions as designed."
Raymond H.
WASHER WHIRLPOOL WETLV27HW0 "Installed wire harness and actuator, tested 7n8t. Unit f7nctions as designed."
Raymond H.
RANGE KITCHENAID KSGB900ESS3 "Replaced control panel, display and control and bezel knobs. Tested unit. Unit functions as designed."
Raymond H.
REFRIGERATOR WHIRLPOOL MFI2269FRB01 "Upon arrival cx states right door not illuminating while opening right RC door. Tested and found packing foam in right door switch not allowing switch to open. Removed and tested, unit functions as designed."
Cesar H.
COMPACTOR WHIRLPOOL GX900QPPS6 Start switch failed I believe it was not assembled properly at factory because it has no broken parts but green indicator was not in place blocking button from not going in all the way also customer stated start button has always been hard to press from the beginning. Properly assembled switch back together and all tested good
Lance V.
REFRIGERATOR WHIRLPOOL WSF26C3EXW01 "Fixed- replaced faulty icemaker. Ran and tested, fully cycling with water. Unit is now fully functional, please allow up to 36hrs for ice production"
Lance V.
RANGE WHIRLPOOL WEE750H0HZ1 "Fixed- found user interface panel not functional on arrival. Reset and calibrated unit control panel and checked and reseated all connections . Control panel is working properly, and tests ok. Oven is now heating ok, fully operational"
William L.
FREEZER WHIRLPOOL WRB322DMBM01 "Defrosted freezer door rails, checked , check freezer gasket, unit operating as designed, instructed cx on bottom freezer proper door sealing."
William L.
DISHWASHER KITCHENAID KDTM354DSS4 "Replaced pump/motor Assy, ran self diagnostics, unit operating as designed"
Frank P.
WASHER WHIRLPOOL HAV2557AWW Customer stated during agitation you hear knocking noiseI instructed customer cannot overload washer because during my diagnostics nothing happens No Knocking noise... Unit runs as it should Customer also says they will buy new washer
Frank P.
WASHER WHIRLPOOL WFW560CHW0 Customer states no power on unitPerformed diagnostics Checked voltage on outlet 0.01Needs an electrician to replace outletI tested with another outlet and washer turned on all good!!!Job completed
Jonathan C.
DISHWASHER KITCHENAID KDTM404EWH2 Unit -found reg bad, replaced tested working to spec
Enrique R.
WASHER MAYTAG MVWB835DW4 "Installed gearcase clutch , screw and rotor . Retested it . All functions tested normal . No leaks ."
Enrique R.
DRYER MAYTAG MGDC465HW0 "Inspected Maytag dryer . Customer concerns , making rattling noise . Installed drive assembly . Retested it , all functions tested normal ."
Timothy J.
WASHER WHIRLPOOL MVWB865GC0 Replaced drum support and the water valves. Tested unit. Unit checks ok.
Timothy J.
WASHER WHIRLPOOL WTW7500GC0 Inspected unit and found the drain was stalled. Removed drain and found Bobby pins inside. Removed and tested. Unit checks ok.
Irvin F.
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 Removed power installed replacement control. Powered. Cycled on all ops normal.
Irvin F.
WASHER WHIRLPOOL WTW5000DW1 "Cx says washer only sensing. Says just purchased can’t use. No error codes found. Install issue. The hot water looked on at the wall but was not on. Turned in hot water, calibration passed. CX INSTRUCT ON OPTIONS AND FEATURES, INCLUDING PROPER LOADING. ALL OPS NORMAL."
Irvin F.
MICROWAVE KITCHENAID KBMS1454BSS0 Cx says the unit is locked and the dial will not 7727408215Rich-ORDER THE CONTROL BEHIND the knob. The parts number for the board is not changed and is disW10549525-board fz shows NLA
Joe M.
DRYER WHIRLPOOL WGD4850HW0 Replaced gas burner unit is now functioning as designed. Job complete.
Cruz B.
OVEN KITCHENAID KOST100ESS00 "Fixed- found blue female disconnecter to broil element to be arcing with metal to metal causing unit to popbbreaker, I then placed a new female disconnecter and reconnected blue wire back on broil element, tested unit in a broil cycle it heated up to 350°, breakers did not pop breakers, unit is working as designed"
Cruz B.
REFRIGERATOR WHIRLPOOL WRS325SDHZ00 "Fixed - installed new parts ( diffuser, cntrl elec) unit is cooling and temps are working fine, ice & water dispenser are working ok as well, cx ok repair."
Jonathan B.
REFRIGERATOR WHIRLPOOL GD5RHAXTS01 Replaced defective ice maker and valve. Tested unit and is working properly
Kenneth M.
WASHER MAYTAG MVWB765FW2 Found unit not locking lid or registering lid was closed due to faulty latch. Replaced latch and tested unit. Unit is now working properly. Customer approves functions.
Kenneth M.
WASHER MAYTAG MHW3505FW1 Found unit in a drain lock. Pressure switch faulty not registering no water in the tub. Replaced switch and tested unit. Unit is now working properly. Customer approves function at this time.
Raymond H.
REFRIGERATOR KITCHENAID KRFF707ESS01 "Upon arrival left side of evap frosted. Contacted tech lineSR 7727406384 and discussed. Was advised of SP W11092686. Per SP, ordering all parts and reconfiguring evap area.; ordrng 2 212643 (sealer-gum)s and 4 2185788 (clamp)s and 4 67006425 (screw)s and 1 W10836964 (pan-drip) and 1 W11033168 (harns-wire) and 1 W11211387 (cover-evap) and 4 WPW10339879 (tie-wire)s and 1 WPW10389152 (support) and 1 WPW10469927 (housing)"
Danny G.
COMPACTOR KITCHENAID KTTS505ESS0 Not compacting Found loose power shaft Replaced shaft and reinstall unit Power up and unit is compacting properly Unit is now working properly No cabinet or floor damage
Danny G.
DRYER WHIRLPOOL LG7681XM Unit is not heating properly Found vents exhaust with no air flow when dryer is on Dryer is heating and cycling properly Advised client to have vent cleaned out
Danny G.
REFRIGERATOR MAYTAG MFI2570FEZ "Unit is not cooling Found unit on but compressor running Pulled unit out and found faulty relay start device Replaced start device and compressor kicked on but only running for a min then shut off When checking control board -This unit is infested.We do not work on products that are infested ; used 1 8201786 (START DEVICE,COMBO) from stock"
Steven W.
DRYER - GAS WHIRLPOOL MGDX655DW2 Tested dryer. Not heating. Found wire off radiant sensor. Reconnected wire to sensor. Tumbling and heating properly at this time. Instructed customer to have aluminum ( not foil ) venting with elbows installed by Home Depot or installer. Complete.
Lance V.
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Needs work- found deformed freezer door not allowing seal to properly seal cabinet. Causing much ice buildup and issue with light switch and light bulb. Need to order parts for return ; ordrng 1 W11307257 (dor-fip) and 1 WP12466115SP (light switch)
Steven W.
WASHER MAYTAG MVWX655DW2 "Ran diagnostics. Had f0e5 error code. Cleared error code. Found pump to cabinet hose leaking at pump. Reinstalled hose/ clamp. Fills, agitates, drains, rinses,dispenses, and spins properly. Instructed customer on unbalanced loads. Complete."
Steven W.
DRYER - GAS WHIRLPOOL WGD5000DW3 "Won’t start. Or dry per customer. Found plugged into power tap with extension cord. Plugged into other outlet on tap. Dryer runs. Found vent has screen , foil duct. Instructed customer to call vent cleaning service, electrician. Tumbling and heating properly at this time. Complete."
Steven W.
DISHWASHER KITCHENAID KDTE334GPS0 "Ran diagnostics. Not draining at all. Found no air gap in drain line. Found rain hoe plugged. Cleared drain hose. Fills, washes, drains,rinses, and dries properly. Instructed customer to call plumber to install air gap in counter top. Instructed customer to scrape dishes before loading DW, use rinse aid for proper drying.Complete."
Lance V.
WASHER MAYTAG MVWB855DC3 "Fixed-replaced spin basket and suspension per tech line request. Calibration #52 passed, auto test# 51 passed. Unit is now fully operational and working as designed"
Enrique R.
OVEN KITCHENAID KECC502GBL3 Tuesday 3/24/20 . ; schdld next appmnt for 3/24 TUE !
William L.
OVEN WHIRLPOOL WFG550S0HZ0 "Ran bake cycle, unit operating as designed, instructed cx to get ducts for OTR microwave checked by home developer, WP TL Ref #7727411577, reported finding with WP TL."
John B.
COOK TOP KITCHEN AID KCGS556ESS02 See my office notes. Replace the main regulator going to the cooktop. The tubing in the pipe going to the gas regulator were clear and clean.
Irvin F.
REFRIGERATOR WHIRLPOOL WRS325FDAB06 Installed parts ordered. During install of ice maker found the wire harness is burnt out. Need harness. ; ordrng 1 W10508644 (harns-wire)
John B.
REFRIGERATOR KITCHEN AID KRMF706ESS01 The refrigerator tested good upon arrival. It is running well upon arrival the temperatures are good. I looked at the controls for burn marks or bugs. All looks good. The refrigerator looks in excellent condition. See my office notes if I have to make a return visit. Possibly the controls are feeling. Reset the computer tested OK at this time.
Irvin F.
ICEMAKER WHIRLPOOL WRS571CIDM02 Cx says intermittently makes ice. The flex tray is stuck upside down. Won’t move needs replacement ice maker. ; ordrng 1 W10798411 (icemaker)
John B.
RANGE KITCHENAID KSGG700ESS1 "The inner door glass shattered on the oven. Customer says she was only cooking bacon inside the oven. Replace the inner door glass, the oven tested good."
John B.
OVEN KITCHENAID KEBC278KSS02 The upper oven cooling fan failed. Also the thermal fuse for the main control failed. Also the thermal fuse on the back of the oven failed. Replaced the blower motor for the upper oven. Replaced the thermal fuse for the control. Replaced the thermal off for the back of the oven. The oven tested good.
Irvin F.
REFRIGERATOR WHIRLPOOL WRS321SDHW01 Stuck filter in housing. Confirmed. The filter housing is not allowing the filter to seat properly. Replacing. ; ordrng 1 W11036340 (housing)
Jonathan C.
REFRIGERATOR WHIRLPOOL WRS325SDHZ04 Sr# 7727410954 found restriction in high side tryed to clear wit nitrogen and vacuumed still has restriction call tech unit going into review
Randy C.
RANGE MAYTAG MGR6600FZ0 Roach infested home. Not covered roach infested. Referred to WP. SR#7727291962.
Cruz B.
DRYER MAYTAG MEDB835DW4 "Needs more work- found blower wheel to be stripped from motor shaft causing abnormal noises, cx claims unit will get louder with clothes in the unit cx said also unit will shut off 4 mins in its cycle, checked unit for codes found none, unit is heating as designed at this time, need to order parts for unit. ; ordrng 1 W11126010 (motor-drve) and 1 W11161899 (wire) and 1 WP697772 (blower wheel)"
Randy C.
REFRIGERATOR MAYTAG MFF2558VEM10 Ice maker spilled over and was filling on floor. Caused ice buildup. Removed ice build up and mounted ice maker properly tested now working as designed. Job complete e
Cruz B.
MICROWAVE KITCHENAID KOCE507EBS06 "Needs more work- found unit not heating, found popping sound coming from Megatron, need to order parts for unit, allow 2 hrs for repair. ; ordrng 1 W11325604 (INVERTER) and 1 W11346197 (MAG)"
Tom R.
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Installed Control Board, Water Valve, and Float Switch, ran unit, no leaks detected, check okay. No damage to unit or home from tech, job complete."
Tom R.
ICE MAKER KITCHEN AID KUIX535HPS00 "Installed Control Board and Pump, ran diagnostics, all components functional, check okay. No damage to unit or home from tech, job complete."
Cruz B.
REFRIGERATOR KITCHENAID KRFC704FBS01 "Needs more work - found water leaking from filter housing when dispensing water at dispenser, only problem with unit, cx has a PL1 order parts for unit. ; ordrng 1 W11024083 (housing) and 1 W11194380 (valve) and 1 W11223013 (tube-water)"
Tom R.
WASHER WHIRLPOOL WTW7500GC2 "Installed Control Board, Clutch, and Suspension Kit, ran diagnostic tests, no error codes. Ran Recalibration Cycle, check okay. No damage to unit or home from tech, job complete."
Cruz B.
WASHER AMANA NTW4516FW3 "Needs more work- found umkt not turning on, checked outlet for voltage and found 120v, found water inside basket, cx claims unit was in a cycle and then it stop, ordering parts for unit. ; ordrng 1 W10919003 (pump-water) and 1 W11170317 (cntrl-elec)"
Francisco S.
DRYER WHIRLPOOL WGD94HEAC2 Checked unit found cracked igniter. Used part from stock part #279311 used two one of them was broken. Tested ops unit now working as intended.; used 1 279311 (IGNITOR KIT & BRACKE) from stock
Cruz B.
WASHER WHIRLPOOL WFW6620HC0 "Need more work- found f5e3 error code faulty door latch, door will not close, need to order part for unit. ; ordrng 1 W11316250 (latch)"
Rod H.
RANGE KITCHEN AID KSGB900ESS0 "Returned to replace parts indicated.......no core nor return requestsAs designed op was indicated at test op.Oven and broiler inoperative.Confirmed....problem codes stored in control memory F8 E0, F2 F1, E0 E0 a stuck key on user interface, cooling fan speed out of range and and controls not communicating. Due to nature of failure the cooling fan failing shorted and took out the control components.; 1 W10909684 (display) and 1 W10913685 (panl-cntrl) and 1 W11100100 (cntrl-elec) and 1 W11100100 (cntrl-elec) and 1 W11107275 (fan-blwr)"
Rod H.
DRYER WHIRLPOOL WGD9500TW1 Problem code indicate communication btwn controls.Confirmed problem code, repair declined by consumer.
Kenneth M.
WASHER MAYTAG MHW5630HW0 Found unit with F8E1 error code. Fill issues. Orsering new water valve. Rescheduled customer for friday 3-20-20; ordrng 1 W11316255 (Hot valve) and 1 W11316256 (Cold valve)
Tyler F.
REFRIGERATOR WHIRLPOOL MSD2456GEW Customer stated that the ice dispenser is not dispensing ice. Found ice been jammed with ice cleared tested all works good at this time. Also customer could not get water filter light to reset. Reset light.
James M.
REFRIGERATOR KITCHENAID KRFC704FPS01 Unit not dispensing ice due to ice bin arm not spinning. Bottom of ice arm rounded out and not gripping auger. Ordering new ice bin. ; ordrng 1 W10910401 (ice-contnr)
Juan G.
WASHER MAYTAG MHW8200FW0 "F1e1. ACU error, F0e1. Load detected during washer clean cycle. Ran diagnostics, unit advanced through diagnostics no problem. Afterwards console options started lighting up automatically, customer reports problem has been going on since January.Console and main control board need to be replaced. Customer will think about repair."
Juan G.
DRYER MAYTAG MGDX655DW2 "Broken timer shaft. Replaced timer, checked ops, unit is working properly."
Danny G.
WASHER MAYTAG MVWX655DW1 No power and not spinning and rinsing Found faulty control and shifter Replaced control and shifter Test unit and now unit is not getting cold water in the beginning of the cycle only hot water Need to order water valve and rs call ; ordrng 1 W11127357 (housing)
George Y.
REFRIGERATOR WHIRLPOOL WRF532SMHZ01 ordering correct door switch .
Hector Z.
REFRIGERATOR WHIRLPOOL WRX735SDBM04 "Replaced both fresh food compartment door gasket (W10830274), and the upper fresh food compartment Module (W11043011). Adjusted both door gasket with the heat gun. Tested ok."
Randy C.
DISHWASHER KITCHENAID KDTE204EPA4 Concern is leaking water. Leaks water underneath the sink not under the dishwasher per client. Found leaking from the ceiling from water faucet. Referred back to Plummer. Dishwasher working as designed. Job. complete
Randy C.
DRYER - ELECTRIC WHIRLPOOL WGD4950HW0 Broken timer won’t start. Needs timer. Replaced w new one. Tested now working as designed job complete
Tom R.
REFRIGERATOR WHIRLPOOL WRF736SDAW11 "Customer reproduced results of last test, freezing four sources of water and thawing them, and only the ice cubes produce material in water. Calling Techline./Techline - KurtWalkthrough of water systems, testing water with continuity, testing of melting ice cubes, Techline states that no possible repairs available. Customer will contact manufacturer, job complete.File Number - 7727166877"
Lance V.
RESIDENTIAL REFR WHIRLPOOL WRX988SIBM03 "Needs work- unit in erratic state, unit user interface not responding, as well as led light are flickering and unit is shutting down completely and and not cooling. In result, we will need to order all main electronics as well as led module to combat this erratic issue. ; ordrng 1 W10830278 (cntrl-elec) and 1 W10830288 (cntrl-elec) and 1 W10843055 (cntrl-elec) and 1 W10848301 (cntrl-elec) and 1 W11205083 (module), states that autho needed"
Rod H.
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 Returned to replace defective parts with as designed operation returning.No issues and no leaks. 5 and 160 respectively.
Kenneth M.
WASHER MAYTAG MVWB835DW3 Found unit with communications issues. Checked functions. Unable tr o get unit to do anything. Ordering main board and console. Rescheduled customer for friday 3-20-20; ordrng 1 W11170706 (Control)
Alejandro C.
REFRIGERATOR KITCHENAID KRMF706ESS01 "Found the unit not cooling,compressor not running, only replace inverter compressor condenser and refrigerator fan motors running normal"
Kenneth M.
REFRIGERATOR WHIRLPOOL WRF757SDEM01 Found unit not cooling. Unit is not making ice. Temps not high enough. Ordering compressor and evap. ; ordrng 1 W11116006 (Evap) and 1 W10832994 (Compressor)
Francisco S.
REFRIGERATOR MAYTAG MFX2570AEM3 "Checked unit found ice on fc floor and water leaking. After inspecting unit found obstructed p trap and also broken. Removed ice with steam gun, removed and replaced p trap. Unit now working properly."
Kevin M.
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Unit not making ice. When I put unit into diagnostic to test ice maker, the front interface started to reset itself and then main control just running 3 way valve over and over. Software issue suspected. Removed and replaced main control and interface. Tested unit. All tests good."
William L.
RANGE WHIRLPOOL WFG540H0ES1 "Found large burners not light 100% of the time, instructed cx on cleaning burner Assy when necessary. Ordered cap kit for unit.; ordrng 1 W10881749 (cap-burner)"
Kevin M.
WASHER WHIRLPOOL WFW85HEFC1 Unit leaking water. I removed rear panel and found vent leaking at tub connection. I removed vent and clamp. Clamp was loose. Tightened clamp and screw holding vent. All tests good.
Kevin M.
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Customer stated the unit was making loud noise during use. I tested unit and found no issues. Could be high humidity due to humidifier causing ice build up around fan. Defrost working as designed. Customer paid for trip.
Kevin M.
RANGE MAYTAG MER6600FB2 Customer stated the unit was burning and smoking. I tested unit at 350 degrees and ran all burners. No signs of burning or smoking. I removed all panels and no visuals of burning. All tests good.
Hector Z.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Replaced Ice Maker Fill Tube (W11415785). Tested ok.
Randy C.
LAUNDRY MAYTAG MVWB835DW3 Concern loud noise and not washing properly. Found loud gearcase and washplate sound stripped. Ordering gearcase and washplate ; 1 W10811956 (drum assy) and 1 W10902814 (washplate)
Tyler F.
WASHER MAYTAG MVWB765FW3 Customer stated that unit is making noise in the agitation. Found that the agitator was loose. Fixed and tested all works good at this time.
Randy C.
REFRIGERATOR WHIRLPOOL WRT318FZDW02 Unit inside hospital. Do not feel safe in hospital at these Times.
Tyler F.
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Customer stated that the dishwasher is not draining. Found drain was plugged. Fixed and calibrated unit. All works good at this time.
Randy C.
DRYER WHIRLPOOL LGB6300PW0 No heat per client. Won’t dry. ; ordrng 1 279311 (ignitor kit & bracke) and 1 4392065 (dryer repair kit) and 1 W11050897 (cutoff-tml) and 1 WP22002263 (light bulb)
Andy H.
WASHER WHIRLPOOL WFW560CHW0 "Not turning n, replaced control panel tested unit working properly"
Andy H.
WASHER MAYTAG MVWB765FW3 "Noise when washing, found stator bolt loose removed and reinstalled bolt tested unit working properly, did not find any error codes"
Andy H.
DISHWASHER WHIRLPOOL KDTE334GPS0 "7727409169 called techline, going run a cycle and coming back. Unit went through cycle customer is saying that dishes are still wet."
Andy H.
DRYER MAYTAG MGDB765FW0 "Not turning on, found loose door switch harness reinstalled and tested unit working properly"