"Installed new icemaker, all ops now working as designed."

"Removed and replaced gear case,splutch,and basket, calibrated and tested ops unit working properly."

"I replaced motor control , unit is working to manufacture specs. Job complete"

"Agitator,drive belt and cam worn out,replace agitator and cam,belt, calibrateto factory Test diagnostic test ok.; used 1 W11239857 (Belt) from stock"

"Fixed- installed new parts (cntrl elec, door assembly, gasket) everything checked out ok- no issues- cx ok repair"

"No display, replaced control board and tested unit working properly"

Replaced broken tension pads and broken toe panel clips. Unit ok after repair.

Fixed- installed new part (thermistor) unit working as designed- heating is good- good air flow as well- cx ok repair q

Installed the new control panel oven worked OK

"Replaced parts , tested unit working to manufacture design. Job complete."

Removed and replaced gas valve. Tested unit. All tests good.

Installed led with overcomplicated mounting and found the unit does not need a control.

"Replaced compressor and drier. Pressure tested at 250psi, found no leaks and vacuumed system. Charged with58g R600a."

"Need work- found damper to be stuck open causing food, drinks to freeze- ice box fan failed in diagnostic test 36- ordering parts for unit. ; ordrng 1 W10846539 (Fan) and 1 WPW10479155 (Damper)"

Ordering parts needed for repair. Cx also complaint about top duct. ; ordrng 1 W11616077 (Door) and 1 W11040868 (Air duct top)

Called techline and was advised to replace damper and lose gaps with sealer gum.sr # 7739769552; ordrng 1 212643 (Sealer gum) and 1 W11380595 (Diffuser)

Waiting on temp graft; schdld next appmnt for 8/28 WED !

"FCE0, F6e1, no connections from hmi detected by acu. Unit did not pass ui test. Multiple error codes indicating a bad ui. Will need to order and replace user interface. Cx requesting appt for Wednesday. ; ordrng 1 W11351738 (Ui)"

"7739788411 sr#. Contacted tech line regarding the temps in the unit at this point they feel it could be a sealed system issue, possibly a floating restriction or a compressor on the way out. Rerouted for compressor and sealed system flush ; ordrng 1 W11580057 (Compressor) and 1 W10913906 (Valve service)"

The parts ordered is incorrect. The programming is not working. ; O-emld tckt

Parts dept. Cannot locate parts. Per EW moving rescheduling call.;

Found leak from hose inside door; ordrng 1 WR78X33846 (FF dispenser door)

Found unit leaking out of hose. Ordering new hose. ; ordrng 1 W11036161 (Hose) and 1 W11131184 (Drain hose)

"Found unit not cooling in fresh food section,Damper activating thermistor possible cause of it not actuating to allow air circulation into FF section, Need to order following,W11645127 Air Difuser Assembly.; ordrng 1 W11645127 (Air Difuser assembly)"

Dispenser motor auger and housing; ordrng 1 WPW10309864 (Divider) and 1 W11671282 (Motor) and 1 W11676504 (Insert) and 1 WP63052-2 (Impeller)

Failed element. Timer failed element failed. Installed the element. Timer is failed. ; ordrng 1 W10857612 (Timer)

Re diagnosed and found faulty motor.; ordrng 1 WPW10205979 (Motor) and 1 WPW10504458 (Seal)

"Found unit not filling IM, found fill tube iced over, found 120v to fill tube heater, heater not working; ordrng 1 WR55X29195 (IM fill tube heater harness)"

Found unit completely unresponsive. Made sure power source was proper. Removed console from unit and found start switch defective. Ordering new. ; ordrng 1 W11613271 (Start switch)

"Found broken bracket, had the part but did not realize it by the name of the part. Will rs for Thursday ; schdld next appmnt for 8/29 THU !"

"Don with tech line, recommended replacing whole gas valve assembly part # 377, Ordering WE11X35317 Valve and Burner Assembly Case # 14040484.; ordrng 1 WE11X35317 (Valve and Burner Assembly)"

"Checked water filter in unit, it is properly inserted, ice bin came defective showing a substantial crack on bottom, needs replacing, as well as Ice maker not producing from first day.W11700250 Ice maker,WPW10670845 Ice tray,; ordrng 1 W11700250 (Ice maker) and 1 WPW10670845 (Ice tray,)"

Door not closing right. Adjusted door. Now opens and closing properly. Found iced up around fan motor. Ordering fan motor and sensors. ; ordrng 1 809069206 (Motor) and 1 5303918645 (Sensor) and 1 5304532795 (Fan blade) and 1 240597203 (Sensor) and 1 5304531011 (Heater)

Agitator stripped wont agitate. All other ops working. ; ordrng 1 WH43X34257 (Agitator) and 1 WH43X31240 (Auger) and 1 WH05X24185 (Clutch) and 1 WH03X30517 (Mode shifter)

Customer states the ice is slow and the FC is not freezing. Found the unit is not defrosting correctly.; ordrng 1 W11575359 (Defrost heater) and 1 W11575358 (Haness assembly) and 1 WPW10675033 (Control)

"Found a cracked outer tub, as well as the cover ring, BUSKET very loose againNOTE: Pls Request Double Labor. TY ; ordrng 1 W10752719 (Outer tub) and 1 W10752719 (Busket) and 1 W10849477 (Cover)"

Tested unit in test cycle unit worcking properly when put load in unit Sence then go to done odering capacitor ; ordrng 1 W11395618 (Capacitor)

Unit not cooling. Temps are warm in both compartments. I found partial frost pattern on evaporator. Low side sealed system leak. Ordering compressor and evaporator and will return with nitrogen to leak check. Allow 3 hours. ; ordrng 1 W11566897 (Evaporator) and 1 W11736670 (Compressor)

"Unit just delivered and on first load it flooded. I found that the seam on the outer tub at the air gap housing is defective from factory and is not sealed and leaking water out outer tub. Ordering outer tub and gearcase. Customer takes care of elderly parent and needs a washer, customer wants to go to Costco to see if they can help. Ordering parts just in case. Allow 1.5 hours on return. ; ordrng 1 W10371566 (tub) and 1 W11454372 (Gearcase)"

Customer report temps will fluctuate as high as ten degrees in the freezer. Customer reports the water dispenser does not work at times. Will replace listed parts to take care of intermittent issues.; ordrng 1 W11642241 (Control) and 1 W10316760 (Fc thermistor) and 1 W11642013 (Rc thermistor) and 1 WPW10594329 (Damper control)

Check drain pump range. Called tech line. Drain pump out of range and possibly damaging control board. Parts on order. Follow up required.; ordrng 1 W11608056 (Control board) and 1 W10919003 (Drain pump)

"******R600 SEALED SYSTEM COMPRESSOR REPLACEMENT. ALLOW JOB COUNT OF 4 ON RETURN VISIT********JB out 8/26/24Customer states refrigerator side is cooling properly. Freezer side will not freeze solid. Inspected condenser coil found plugged and instructed customer to clean condenser coil immediately and every two months for the life of the product. Also verify condenser coils are room temperature. Removed unit cover. Unable to verify any signs of refrigerant leak. Listen carefully to compressor and verified grinding noises within. Ordering replace replacement compressor, evaporator coil, and lokring fittings.Verified Sealed System Extended Warranty from Factory for 60 Months on Sealed System Parts and Labor.; ordrng 1 W11580057 (COMPRESSOR R600a) and 1 W11546692 (EVAPORATOR) and 1 W11504415 (LOKRING SUCTION TUBE TO COMPRESSOR) and 1 W11504431 (LOKRING HIGH SIDE TO COMPRESSOR) and 1 W11506619 (LOKRING PROCESS TUBE TO COMPRESSOR) and 1 W11504449 (LOKRING CAPILLARY TUBE TO EVAPORATOR) and 1 W11506619 (LOKRING SUCTION LINE TO EVAPORATOR) and 1 W11504433 (LOKRING HEAT LOOP TO DRIER) and 1 W11504447 (LOKRING CAPILLARY TUBE TO DRIER)"

Installed all parts except the board. It was not the correct part for this unit. It gave me and ID error when I powere the unit on. Pulled correct part number from the old inverter board.; ordrng 1 D513797P (Inverter board)

"Unit not cooling hot compressor cold condenser, sealed system issue. Need to leak check unit. ; ordrng 1 241862904 (Condensor) and 1 242044505 (Evaporator) and 1 5303305677 (Drier)"

#3255 $220.00 CK Auth# 3TF33K call State unit not spinning. Itll fill up with water but nothing happens tested and found bad shifter shifter motor is worn quoted customer approved 229.13 due.; ordrng 1 W10913953 (Shifter)

"Blue- .7 Amps,Red- .5 Amps, low amperage loadDaniel with tech line determined leaking or bad compressor,recommended to replace compressor,Order , WR87X32530 Compressor assembly kit.Case # 14037732; ordrng 1 WR87X32530 (Compressor assembly kit.)"

Cycled unit and found bad evaporator fan quoted customer 516 for full repair customer agreed. Or dering fan. ****S-Code to cover Labor only: S16360; ordrng 1 W11087438 (Evaporator fan)

Need work- error code e5 thermistor is shorted- causing no ice production- will use part on next visit- ; schdld next appmnt for 8/30 FRI !

"File # 7739750338 Joe from whirlpool tech- line- said to replace bake element due to tripping breaker- amp draw to element is 13.01, will not trip breaker when using boil element- ; ordrng 1 WP9755770 (Element)"

Called and talked to tech support SR# 77397880777I have been getting The wrong parts due to the model not being correct; ordrng 1 W11025157 (Sump) and 1 W10906426 (Cntrol)

"Not making ice , needs control and ice maker ; ordrng 1 243297613 (Ice maker) and 1 5304513303 (Control)"

7739784213 called tech line . Wave trip charge spoke to RS. Needs light kit ; ordrng 1 W11683243 (Light kit)

Need control also need drain pump.; ordrng 1 W10864049 (Cntrl-elec)

Two separate issues. First issue is we have a bad water valve. Confirmed voltage but will not engage. Secondary issue is glitchy ui. Will replace both parts needed. ; ordrng 1 5304530878 (Valve) and 1 5304530664 (Ui)

Air paths from fc to rc are blocked with ice. Continuing to ice up after last repair clearing them. Will order and replace defrost heater and thermistor. ; ordrng 1 5303918645 (Thermistor kit) and 1 5304522325 (Heater)

Pulled unit out. Verified voltage at outlet. Verified 20amp fuse is okay. Confirmed voltage getting to control but will not power on unit. Will order and replace ui and AM. ; ordrng 1 W10891908 (Appliance manager) and 1 W10891907 (Cntrl ui)

Inspected compressor. Found major leak coming from compressor caused for compressor to shut down. Will need to order and replace compressor for a third time. Cx is requesting for a new unit. Will submit for authorization. ; ordrng 1 WR87X32290 (Compressor) and 1 WR87X30875 (Drier)

"Installed requested parts and found 1 issue, need to order.; ordrng 1 W10909685 (Thrml-Fuse)"

Cx states that the display board was losing power and tripping out when he was selecting options for his cook cycle. Could not recreate the issue today. I had a ac voltage fault F100x4 upon arrival. Unit is not misswired. Issue is with board or console. Ordering both for return.; ordrng 1 WB27X36806 (Board) and 1 WB27X39813 (Panel)

"Gearcase leak, Multiple thing needed for repairs, correcting issue by; ordrng 1 W11454734 (Gear case) and 1 W11239857 (Belt) and 1 W10913953 (Actuator) and 1 W10721967 (Cam kit) and 1 W10528947 (Hub kit) and 1 W11130362 (Suspension) and 1 W11550891 (Agitator)"

Replaced rollers.dryer no longer making irregular sounds and working properly.

"Both of pre diagnosed parts have been replaced, consumer will observe and report if issues reoccur."

"Replaced leaking hose, unit test ok. Complete"

Replaced raidiant sensor. Tumbling and heating properly at this time. Instructed customer foil duct and o30 plus year old gas connector are fire and explosion hazard. Complete.

"Fixed- installed new part (fan blower) tested unit, fan is working per design- cx ok repair"

Oven not getting sufficient voltage from L2.cx has electrical issue.

Install new compressor and condenser and fan blade. Pull the vacuum to 500um Recharge system with four point seven ounces of r134a. Retested unit now cooling as designed job completed

"Washer agitator not grabbing bad actuator,replace actuator test wash cycle work ok."

Ran diagnostics and found no error codes stored per customer shes using quick cycle. Advise customer that quick cycle will not rice dishes up she needs to use a longer cycle are used the high heat fixture

Unit has registered pop in service bench. Unit not agitating or spinning. I found that the capacitor had failed and was not allowing motor to run. Removed and replaced capacitor. Tested and calibrated. All tests good.

"Not producing ice, bad optic,Cntrl.replace optic Cntrl and cntrl board,display panel,test harvest and fill water ok."

"Upon arrival according with customer unit has leaking inside the door panel, by the insulation. Check the unit and run a test cycle, found the gasket is bad causing the failure. Replace the gasket and now unit is working properly. Job complete Additional customer has issues with refrigerator freezer door"

Costco purchased 2yr warranty. Unit will not run fans or compressor. I reset main control and tested. All tests good. Customer had a power outage and controls froze.

Install done you have on the new suspension washing machine OK

Replaced start device all tested good

"Unit was not draining, found glass inside of drain pump. Replaced sump and motor, ran diagnostics and unit is now working properly."

Found the freezer evaporator frozen over unit had a defrost issue. Entered forced defrost heater turns on and bi metal closed. Replace faulty defrost control. Call complete.

"Replaced and reposition ice maker, unit fill test ok. Complete"

"Cx stated unit leaks towards front left side. Found no leaks underneath ,inlet valves,dispenser,hoses or tub area. Did find traces on fabric softener dispenser area on tub. Removed and replaced dispenser asked Cx to test and monitor to see if it reoccurs for me I tested multiple times and did not see any leaks. Leveled unit and no damage by tech."

"Installed new suspension, calibrated the unit and its now spinning and operating properly as designed"

Need work- found gear case to be grinding/knocking during all cycles- found agitator to be stuck of shaft will need to break off- ordering parts for unit. ; ordrng 1 W11449841 (Gear case) and 1 W11510461 (Wash plate)

Upon arrival found unit hard to open on the freezer door. Check the unit and found bad rail on the freezer door. This unit and will need new rails. ; ordrng 1 W11658402 (Rails) and 1 WP542638 (Grease)

Cycled unit and found striped threads on door handle tried to secure screw back in place using adhesive but issue persist unit will need new door handle and new screw; ordrng 1 W11163764 (Handle) and 2 WPW10307614 (Screw)s

"Diagnosis. Test 26, 3* F, IM test n/a, replace ice maker, ordering 243297613 Ice maker.; ordrng 1 243297613 (Ice maker)"

The customer states the unit will occasionally freeze things. Currently the unit is set to ideal and items in the front left are frozen. The unit has a bad thermistor.; ordrng 1 WPW10384183 (Thermistor)

"Replaced control and harness, restored power to unit, found pump not turning on; ordrng 1 W11396717 (Pump)"

"Found door not closing, need to reschedule for tech line availability; O-emld tckt"

"Wash plate off balance worn out,reroute for part.; ordrng 1 W10902814 (Wash plate)"

"Need work- ice maker is producing ice slowly, takes a week for a full bin on ice per cx- temperature in freezer compartment 10.2°- ordering parts for unit. Wrong ice maker and inlet valve for this model; ordrng 1 W11700250 (Ice maker) and 1 W11558182 (Cntrl elec) and 1 W11645245 (Valve)"

Customer has gaps in the liner of her unit that are larger then the 8th inch. I need to reschedule her for a weekday so I can call Tech Line and put them up for product exchange.; schdld next appmnt for 8/26 MON !

Followed service pointer W11643965 and issue is still present.calling techline on Monday.; schdld next appmnt for 8/26 MON !

Found unit off balance. Found unit with worn suspension. Will replace on return visit. Found drive hub worn causing basket to wobble. Ordrring hub. Ordering agitator in the off chance it needs to be broken off. Rescheduled customer for friday 8-30-24; ordrng 1 W10528947 (Hub) and 1 W11550891 (Agitator)

Fresh food thermistor out of range and causing ice buildup in fresh food evaporates cover.ordered thermistor.; ordrng 1 W10316760 (Thermistor)

Need work- found panel to be bowed causing door not to close- ordering part unit. ; ordrng 1 W11402947 (Front panel)

"Ran diagnostics, found F10E2 error code not venting properly and dispenser not actuating under test 12, b,oth need replacement,,Ordering following parts:,W11412300 dispenser assembly, W11649995 vent assembly. W11545290 deflector and W11625194 Door panel.; ordrng 1 W11412300 (Dispenser) and 1 W11649995 (Vent assembly) and 1 W11545290 (Deflector) and 1 W11625194 (Door panel)"

"Unit fills up till the No h2o error comes on and starts draining, on inspection found a torn blue wire harness to the pressure switch, repaired wire harness reconnected and unit is now giving error f20 ..drain pump was replaced last visit, tech line needed for this call .ordering parts related to errors to correct issue; ordrng 1 WPW10448876 (Pressure switch) and 1 W10155150 (Wire harness) and 1 W11229665 (ACU)"

Cx stated unit does not heat up when running it for longer times. Not cooking potatoes and popcorn. Called tech line and they want me to test a special beaker by ge. Ordering beaker and requesting autho might have to bring unit down according to tech line.Case#14030540; ordrng 1 WX64X23623 (Ge special beaker)

Unit making noise while running. I found that the drum split at the weld causing noise and damaged drum rollers. Ordering drum and will use rollers on return. ; ordrng 1 WE21X29724 (Drum)

"Drum came bent towards front panel, reordering parts ; ordrng 1 W10899578 (Drum assy) and 1 279740 (Front panel)"

Unit was getting F 10 E 2 error code. After replacing the part unit still did not work. Ordering parts to fix unit now.; ordrng 1 W11506011 (Control) and 1 W11662348 (Wire harness) and 1 W11460945 (Sump)