Near Kingsburg, CA 93631
Timothy
Job Details: 09/10/2018
whirlpool range WFE320M0EW Replaced front right switch WP3149400 (SWITCH-INF RIGHT FRONT). Tested unit. Unit operating normally.; Job Complete
Near Dinuba, CA 93618
Timothy
Job Details: 09/10/2018
whirlpool refrigerator WRF555SDFZ05 Bin damaged . Replaced with pre ID part W11185686 (Ice Bin) and tested. Unit checks ok.; Job Complete.
Near Dinuba, CA 93618
Timothy
Job Details: 09/10/2018
frigidaire refrigerator FFHT2021TW1 Customer states the unit stopped cooling in the freezer first then the fridge. Noted the relay overload would click after the compressor tried starting repeatedly. Inspected unit and found it infested with roaches. Billing for trip and diagnosis.; Job Complete
Near Sanger, CA 93657
Timothy
Job Details: 09/10/2018
WHIRLPOOL WASHER WTW6400SW3 Customer states the unit recently had the bearing replaced. Customer states he tried to use the unit and it showed him a 5d code on the display. Currently the unit is not working for the customer. Checked for faults and found F80(lid lock failure) and an F71( oversuds) Sd for the customer. Ran a service test and found the basket does not engage when the tub is drained. Removed and cleaned the hub assembly. Retested and found the unit working correctly. No leaks noted.; Job Competed.
Near Clovis, CA 93612
Ian
Job Details: 09/10/2018
WHIRLPOOL DRYER WED4800BQ1 Text sound only 120 of 240 at wall. Found unit had half of breaker blown, due to having multiple appliances in properly on the same breaker. Freestanding gas range is in line with bottom half of The dryers 40 amp double breaker. After reset, unit heats normally. Customer will need electrician to solve breaker issues as both range and dryer need to be on their own breaker.; Job Completed
Near Fresno, CA 93702
Ian
Job Details: 09/10/2018
whirlpool range At the start of repair tech smelled excess gas. Use liquid leak detector and found that unit was leaking significantly from brass connector in between gas supply hose and regulator. Removed fitting and re-taped with yellow gas tape. Tightened and secured gas line. No further leaks. Install the parts and tested unit. Unit now testing good with no further failures.; Job Complete
Near Clovis, CA 93619
Chris
Job Details: 09/10/2018
frigidaire dishwasher FFID2426TD1A Customers issues dishwasher will not drain. Upon arrival I found dishwasher full of water tried to drain water out pump is working but was not able to push water Out due to a plugged Vent pipe. I Proceeded to remove the vent pipe cleared all debris out. I then hooked drain hose back up. Dishwasher is now draining all functions test good. Job complete; Job Completed
We serviced a
KITCHENAID REFRIGERATOR KRFF507ESS01 Customers temperature issues with refrigerator and freezer. On arrival I checked refrigerator compartment coil saw that was iced up. Temp in freezer seem to be good. Toggle through diagnostics making sure things were functioning properly. Customer stated
Model 1 W10843055 (cntrl-elec), 185.16(199.05), 1 W10902214 (thermistor), 27.64(29.71), 1 W11033168 (harns-wire), 47.20(50.74), 1 W11089931 (panel-ui), 168.96(181.63), 1 WPW10389152 (support), 6.93(7.44),
Near Clovis, CA 93611
Chris
Job Details: 09/10/2018
1 WPW10501260 (cover-evap),On return visit had to remove all shelving and paneling to access evap coil And refrigerator compartment. Proceeded to deice coil. Replaced fan and controls and all other parts listed. Powered refrigerator back on All functions tested good refrigerator is not cooling like it should. Job complete; Job Completed.
Near Fresno, CA 93706
Irvin
Job Details: 09/10/2018
whirlpool refrigerator WRF535SWHZ00 Ice maker not operating. Cycled I/M observed not cycling. Unit is missing bail arm. Removed I/M to install bail arm, found was in off position. Installed bail arm turned unit on, cycled and filled. All ops normal. ; used 1 WPW10202524 (BAIL ARM)
Near Mendota, CA 93640
Irvin
Job Details: 09/10/2018
FRIGIDAIRE RERFIGERATOR FFHT2021TW0 Unit is not cooling properly. The control is not excepting power. Power at wall correct and polarized. Installed control assembly, wire harness and evap motor. Unit operating properly. Allow 24 hrs to cool. ; Job Completed
Near Modesto, CA 95354
Cruz
Job Details: 09/10/2018
MAYTAG DRYER MVWC565FW0 Customer states unit does spin clothes out completely, clothes are still wet, water continues to enter basket during spin cycle, customer said other than that unit is ok. Ordering Parts cnrtl elec, valve, actuator for unit. ; ordrng 1 W10913953 (actuator) and 1 W11038689 (valve) and 1 W11116594 (cntrl-elec), Installed new parts (actuator, valve, cnrtl elec) into unit. I then calibrated and tested unit in a diagnostic test mode it completed wash drain spin lock and unlocked checked for codes found none as well no leaks customer ok repair.
Near Turlock, CA 95380
Cruz
Job Details: 09/10/2018
WHIRLPOOL MICROWAVE WMH32519HV1 Unit not heating Found transformer to have failed causing damage to magnetron need to order parts; ordrng 1 W10836753 (transformr) and 1 WPW10693025 (magnetron), Installed new parts (transformer, mag, diode from SP) into unit. I then tested unit with a glass with water it heated fine, cx ok repair; used 1 W10492278 (DIODE) from stock, Job Cmpltd
We serviced a
whirlpool refrigerator WRV986FDEM00 Called TL. They recommend placing boards.; ordrng
Model 1 W10675033 (cntrl-elec), 158.13(169.98), 1 W10788814 (cntrl-elec), 109.79(118.02), 1 W10852747 (cntrl-elec), Installed new parts ( 3 cntrl elec ) into unit. I then inspected the following compressor lights cooling temps doors leveling ice and water disp
Near Modesto, CA 95355
Cruz
Job Details: 09/10/2018
Near Santa Maria, CA 93455
James
Job Details: 09/07/2018
KITCHENAID RANGE KSGG700ESS1 Unit has suck keypad. Number 6 is unresponsive. Pre ID part is wrong color. Ordering new panel control. New panel must be stainless; ordrng 1 W11029431 (panl-cntrl), Replaced control panel and tested unit. Unit now working as intended. No dents, dings, or blemishes on or around unit. ; Job Completed.
Near Fresno, CA 93727
Ian
Job Details: 09/07/2018
kitchenaid range KFGD500ESS04 Customer states control panel will get excessively hot, as will the cabinetry and the bottom of microwave exhaust. Tested all functions and found unit to be operating as designed. Advise customer that unit open cavities have two separate vents, One for each oven, located just below the control panel. One in the center and one to the right side. Advise customer that it is normal for that area to be warm to the touch, as vents are directly underneath it. Cabinets nearby or particleboard with veneer, and heat Will undoubtedly warp the plastic and destroy the glue on the veneer. This is not caused by a failure in the oven, but is a shortcoming of using veneered wood cabinets near a heat source. Particleboard will also be vulnerable to moisture that is caused by steam during cooking. No failures at time of visit and unit heats to set temperatures without abnormal excess heat
Near Clovis, CA 93611
Ian
Job Details: 09/07/2018
whirlpool refrigerator WRF757SDEM01 Tech found unit has an excess of frost in fresh food evaporator. Ran for Mr. checks and found all thermostats good. Checked door seals and ice door chute. All seals are good. Explained to customer common causes of this issue that involves warm air in the machine. Customer states issue likely happens due to child accidentally leaving the door open often. Issue does not appear to be caused by a part failure. Partially defrosted outside of evaporator cover, and instructed customer to do a full defrost for 24 hours with the doors open to allow ice to melt naturally, in order to restore airflow and cooling performance.; Job Completed
Near Clovis, CA 93619
Ian
Job Details: 09/07/2018
WHIRLPOOL DISHWASHER WDF330PAHS0 Tech found unit preforms as designed on all functions and cycles. Customers concerns are about drying performance. Referred customer to page 3 of use and care guide, and instructed customer on features, prewash procedures and rinse aid use
Near Fresno, CA 93720
Chris
Job Details: 09/07/2018
whirlpool refrigerator WRX986SIHV00 Customers issue is that lighting was not working inside refrigerator or freezer compartment. I replaced LED board and Also LED in freezer compartment. All functions tested good. Job complete
Near Fresno, CA 93711
Chris
Job Details: 09/07/2018
kitchenaid cooktop KGCU467VSS02 Found back center burner head Not on correctly causing burner to not ignite. Also found left back burner gas knob rubbing the outer ring. Corrected all the issues all burners are functioning properly everything checks out good. Job complete
Near Fresno, CA 93727
Chris
Job Details: 09/07/2018
WHIRLPOOL MICROWAVE WMH32519FB0 microwave would not heat it was making a popping sound. Upon arrival I remove the upper portion of microwave noticed diode was burnt it Had grounded out somehow. I replaced with new diode W10886077 (diode) tested for proper function everything checks out good microwave is now functioning like it should. Job complete
Near Fresno, CA 93706
Irvin
Job Details: 09/07/2018
WHIRLPOOL REFRIGERATOR WRF535SWHZ00 IM, not operating. Cycled IM observed not cycling. Unit is missing bail arm. Removed IM to install bail arm, found was in off position. Installed bail arm turned unit on, cycled and filled. All ops normal. ; used 1 WPW10202524 (BAIL ARM)
Near Kerman, CA 93630
Irvin
Job Details: 09/07/2018
MAYTAG WASHER MVWC565FW0 Customer says unit is not starting, light up no op. Looked for errors found 3 error codesLong fill, suds, shifter. The shifter will not actuate replaced actuator. Test components, passed. Calibrated unit, passed. All ops normal. ; used 1 W10913953 (ACTUATOR)
Near Turlock, CA 95382
Cruz
Job Details: 09/07/2018
WHIRLPOOL DISHWASHER WDT920SADE2 Inspected unit. Found dispenser gasket to be off, found filter cup to have a rip in it, only problem with unit, checked for codes found none. ; ordrng 1 W10861000 (detergent dispenser) and 1 W10872845 (filter), Installed new parts ( dispenser, filter) into unit, tested unit in a diagnostic test mode it completed wash drain dried, ck for codes found none as well no leaks, unit is working as designed
Near Hughson, CA 95326
Cruz
Job Details: 09/07/2018
whirlpool refrigerator WRS571CIDM02 ice maker stopped making iceand leaks water at dispenser, cooling and temps water is dispensing at dispenser. Ordering parts ice maker inlet water valve ; ordrng 1 W10873791 (icemaker) and 1 WPW10341320 (valve-inlt),nstalled new parts (ice maker, valve ) into unit. I then ck for leaks and found none, inspected the following compressor lights cooling temps doors leveling ice and water dispenser gaskets fans are all working as designed, ck ok repair ; Job Complete
Near Modesto, CA 95350
Cruz
Job Details: 09/07/2018
WHIRLPOOL DISHWASHER WDT720PADM1 unit is leaking water on the left side, I then installed new pre I’d parts (latch, 2 Gaza’s keys,vent,) into unit, tested unit in a diagnostic test mode it completed wash drain dried, ck for codes found none as well no leaks, customer ok repair, I ran a cycle for 30 mins and found no leaks, customer will call if unit starts to leak again
Near Escalon, CA 95320
William
Job Details: 09/07/2018
MAYTAG WASHER MVWC565FW0 Unit leaking from drain hose, Found hose connection at drain pump not properly installed, re-attached hose at drain pump, ran test cycle & drain, tested with no leaks.
Near Oakdale, CA 95361
William
Job Details: 09/07/2018
WHIRLPOOL REFRIGERATOR WRX735SDBM00 Found water troft on ice maker completely iced up causing water leaks in ice maker area. customer on well water, drips freezing up troft of ice maker, ordered water valve for refrigerator; ordrng 1 WPW10349187 (valve), Replaced water valve, checked ice maker functions, tested ok, tested dispenser functions, tested okay
Near Manteca, CA 95337
William
Job Details: 09/07/2018
whirlpool refrigerator WRS588FIHV11 Checked temps in freezer & FF areas, checked thermistor in diagnostics, passed. Found FF area of fridge packed with plastic bags,Instructed customer on air flow in FF area & maintaining open area between shelf’s & back liner/wall for air flow; Job Completed.
Near Moreno Valley, CA 92555
Kevin
Job Details: 09/07/2018
MAYTAG WASHER MVWB835DW3 Customer concerned with sounds during operation. I instructed customer on normal sound levels and explained sounds from a dry pump, lid lock, and slider being magnetized. All tests normal
Near Moreno Valley, CA 92551
Kevin
Job Details: 09/07/2018
WHIRLPOOL MICROWAVE WMH73521CS6 Unit giving error code for door open when customer has door shut. I found shorted door switches causing the issue. Removed and replaced door switches W10727360 (switch)s. Tested unit. All tests good.
Near Perris, CA 92571
Kevin
Job Details: 09/07/2018
WHIRLPOOL MICROWAVE WMH53521HZ0 Unit giving door open error when door is shut. I found failed door switches and a broken interlock. Removed and replaced switches and interlock. Tested unit. All tests good. ; used 1 WPW10156813 (INTERLOCK)
Near Perris, CA 92571
Kevin
Job Details: 09/07/2018
whirlpool range WFG515S0ES0 Burnt out light bulb. Whirlpool set up appt with concession for burnt out light bulb. Removed and replaced bulb. I tested socket for proper operation. All tests good
Near Perris, CA 92571
Kevin
Job Details: 09/07/2018
whirlpool refrigerator WSF26C3EXF01 RC is freezing food on multiple shelves. I found out of range thermistor and diffuser not operating properly. Need to replace RC thermistor and diffuser. Removed and replaced diffuser and RC thermistor.
Near Perris, CA 92570
Kevin
Job Details: 09/07/2018
WHIRLPOOL REFRIGERATOR WRT541SZDW00 Frost in freezer causing airways to get blocked. Need to install service kit with new style fan blade, air tower and evap fan motor to correct issue. Ordering parts.; ordrng 1 W10916494 (blade-fan) and 1 W11126274 (air-tower) and 1 WP2315539 (motor-evap),Removed and replaced parts. Tested unit. All tests good
Near San Bernardino, CA 92411
Daniel P.
Job Details: 09/07/2018
WHIRLPOOL REFRIGERATOR WRS325FDAM04 Customer complaint icemaker not working , found icemaker leaking into bin and led module causing module to short and ice bin to crack , needs icemaker , ice container and led module.; rqstng P&A on 1 WPW10300022 (icemaker) and 1 WPW10515057 (light) and 1 WPW10558423 (ice-contnr),replaced ice bin , icemaker and led module tested checks ok call completed.; Job Complete
Near Rancho Cucamonga, CA 91739
Daniel P.
Job Details: 09/07/2018
KITCHENAID MICROWAVE KOCE500ESS06 microwave not heating fast enough , ran microwave temp test as per Whirlpool tech sheet , started with 2 cups of water at 75deg ran microwave 2 min temp after Heating between 110 and 113 deg within specs instructed cust call completed
Near Fontana, CA 92335
Daniel P.
Job Details: 09/07/2018
WHIRLPOOL FREEZER WRT111SFDM03 refrigerator not cooling , found locked up evaporator fan motor , installed new motor tested checks ok call completed. Used WPW10253821 (motor-evap)
Near Redlands, CA 92374
Daniel P.
Job Details: 09/07/2018
WHIRLPOOL WASHER WTW5000DW1 washer stopped mid cycle would not reset , found frozen control , performed hard reset , recalibrated control , ran diagnostics no error codes , ran speed sensor test , test passed , ran quick diagnostics test 2xs , unit working properly after hard reset call completed
Near Claremont, CA 91711
Tyler
Job Details: 09/07/2018
WHIRLPOOL RANGE KGCC566RBL07 unit is sparking again. removed and replaced the harness, Found customer had spilled on cooktop. Switches had gotten wet causing sparking. Unit has now dried out and all works good at this time. used 1 WP4456901 (HARNS-WIRE)
Near San Dimas, CA 91773
Tyler
Job Details: 09/07/2018
WHIRLPOOL WASHER WFW8300SW05 unit will not spin. Found belt had came off and twisted around the motor. Ordering belt.; ordrng 1 WP8540101 (belt),Removed and replaced belt. Tested all works good at this time.; Job Complete
Near Glendora, CA 91740
Tyler
Job Details: 09/07/2018
WHIRLPOOL DRYER MDG4658AWW dryer not heating. Found open thermal fuse. Removed and replaced thermal fuse tested all works good at this time.; used 1 WP3392519 (THERMAL FUSE)
Near Rancho Cucamonga, CA 91739
Tyler
Job Details: 09/07/2018
whirlpool dishwasher KDTM404ESS3 clip had fallen off the dish rack and melted to heater. Replaced clip and tested all works good at this time. Part number WPW10082853
Near Covina, CA 91724
Stephen
Job Details: 09/07/2018
maytag washer MVWX655DW1 Ran diagnostics. No error codes. Water tested washer. Found pump to outlet hose leaking at connection. Reinstalled hose/ clamp. Water tested ok. Fills, agitates, drains, rinses,& spins properly. Complete.
Near Temple City, CA 91780
Stephen
Job Details: 09/07/2018
MAYTAG WASHER MVWB300WQ1 Ran diagnostics. Has f70, f80, f83 error codes. Found lid lock binding, basket not floating, wash plate stuck. Needs tub bearing kit, basket hub, lid lock, bezel. Long job. Allow 2 hrs. No hot water. Advised to call plumber.
Near Duarte, CA 91010
Stephen
Job Details: 09/07/2018
WHIRLPOOL REFRIGERATOR WRF560SEYM05 Found FC drain iced up. Drain valve sticking.Needs drain valve. Unit needs to be defrosted 24 hours before service.; ordrng 1 W10854533 (valve), Replaced drain check valve. Customer did NOT defrost unit. Instructed customer to defrost unit with FC door open for 24 hours with unit off. Customer complaining about rust spots on RC doors. SR # 7722816287 . Customer not using Stainless steel cleaner. Possibly using Windex ( per use & care guide window cleaners are not to be used. Dent in left side of FC door. I saw customer using paper towels to clean stainless steel doors. Complete
Near West Covina, CA 91790
Stephen
Job Details: 09/07/2018
maytag dryer MGDC200XW4 Found timer contacts burnt black to red wires. Needs timer.; rqstng P&A on 1 W11043385 (timer), Replaced dryer timer. Tested dryer. Heating, tumbling properly. Complete
Near Los Angeles, CA 90049
Isidore
Job Details: 09/07/2018
kitchenaid range KCGS356ESS00 Adjustments made lower burner flames to all burners. All valves and burner working properly at this time.
Near Beverly Hills, CA 90210
Isidore
Job Details: 09/07/2018
whirlpool dryer WGD9400SW1 Removed bottom toe panel, Found coils weak only opening first five minutes then stopped working, removed coils installed new coils test dryer operation ok at this time.; used 1 279834 (2 COIL GAS VALVE SET)
Near Los Angeles, CA 90046
Isidore
Job Details: 09/07/2018
jennair dishwasher JDB8200AWP3 Found error codes 9 1 diverter cant find position 6 1 low water or no water dishwasher was leaking not verified,3 2 OWI sensor not verified washer leaking. On test no code 6 6 low temp water customer instruct running hot before start. wash motor leaking and upper rack tracks losing bearings removed front door removed wash motor assembly, installed new wash motor assembly. Test for leaks ok. Removed upper rack and tracks install new upper rack tracks per service pointer W10914584B no signs of leaking found on track brackets. Dishwasher working at this time.
Near Beverly Hills, CA 90210
Isidore
Job Details: 09/07/2018
maytag washer MHW5500SR0 Found console W11244244 not working part ordered; rqstng P&A on 1 W11244244 (CONSOLE 165.64), Removed top panel, dispenser and console. Removed old user interface and installed new user interface reinstalled console dispenser and top panel test and calibrated new interface test ok washer working at this time; Job Complete
Near Hesperia, CA 92344
Cesar
Job Details: 09/07/2018
whirlpool refrigerator WRF535SMBM00 Found fresh food gaskets failed magnet strips are falling out replaced gaskets all tested good ; Job Cmompleted
Near Victorville, CA 92392
Cesar
Job Details: 09/07/2018
WHIRLPOOL WASHER WTW5000DW0 Wash plate splines are stripped out causing it no to engage drive shaft. Replaced wash plate W10752283 (WASHPLATE) unit tested good ; Job Complete.
Near Victorville, CA 92394
Cesar
Job Details: 09/07/2018
hotpoint washer HSWP1000MWW Unit had an off balance load and motor jumped the guards on the base and got stuck released motor from guards all tested good
Near Barstow, CA 92311
Cesar
Job Details: 09/07/2018
WHIRLPOOL WASHER WTW4816FW2 found belt slips on pulleys causing a squeak noise during agitation; ordrng 1 WPW10006384 (drive belt), Replaced belt calibrated and tested ; Job Complete
Near Apple Valley, CA 92307
Cesar
Job Details: 09/07/2018
WHIRLPOOL REFRIGERATOR ET1FHTXMB04 Found frozen evap drain causing water from defrost to drip down thru vents and in to fresh food area cleared all checked good
Near Apple Valley, CA 92308
Cesar
Job Details: 09/07/2018
WHIRLPOOL DISHWASHER WDF520PADM7 Friction sleeve was cut thru and needs to be replaced. Needs friction sleeve. ; ordrng 4 WP8268961 (pad)s. Replaced pads unit tested good ; Job Completed
Near South El Monte, CA 91733
Francisco
Job Details: 09/07/2018
AMANA DRYER NGD4655EW2 Checked unit door latch had a small obstruction causing resistance on door. Also gave customer pointers on cycles to use for best performance. Advised her not to slam door as it can damage door switch and showed her how to maintain dryer exhaust vent clean. Unit working as designed
Near Los Angeles, CA 90065
Francisco
Job Details: 09/07/2018
kitchenaid refrigerator KRFF302EWH Checked unit found no ice on tray or in the mold. Jumpered t&h ice maker unresponsive. Found bad ice maker on unit. Ordering part and rescheduling for Friday; ordrng 1 W10884390 (icemaker), Removed and replaced part listed, tested ops inlet valve failed. Ordering part to complete repair. Asked cx to clear area as I need to move unit forward and it is in a confined space. Please reschedule for Thursday. 2 call count.; ordrng 1 WPW10420083 (valve), Removed and replaced parts listed tested ops unit working as intended.
Near South El Monte, CA 91733
Francisco
Job Details: 09/07/2018
amana washer NTW4516FW2 Checked unit found hot/cold water reversed. Corrected issue tested ops unit still filling too hot on warm settings. Checked water temp at cx’s sink it is too hot over 150 degrees. Cx needs to contact landlord to turn down water heater. Unit is working as intended.; Job Complete
Near Simi Valley, CA 93065
Aaron
Job Details: 09/07/2018
whirlpool refrigerator WRF757SDEM01 Unit is not cooling at all Put my gauges and found low side reading 20 in vacuum Possible leak couldn’t find leak due to no UV DRIER was used Need to order parts and rs call Please rs call with AARON PR JESUS ; ordrng 1 W10832994 (compressor) and 1 W11116006 (evaporator) and 1 WPW10443217 (valve) and 1 WPW10608485 (evaporator), Pulled unit out no refrigerant in the system replaced compressor filter dryer step valve and evaporators pulled vacuum recharge system tested operations unit is working as designed as of now; used 1 AF1200 (TUBE EXTENSION), 6 R134A (6 OZ), and 1 WPW10143759 (DRIER ASSY)
Near Simi Valley, CA 93063
Aaron
Job Details: 09/07/2018
whirlpool refrigerator KBFS20EVWH0 DG Recall Checked operations unit was no longer cooling freezer was room temp ,total food loss varified , tested the compressor , it wasn’t starting , start relay was on high heat overload , replaced the the start relay unit compressor started to cool tested the start of the compressor unit is working as design and will cool correct now needs 24 hrs to get back to normal temps; used 1 8201786 (START DEVICE,COMBO)
Near Ojai, CA 93023
Aaron
Job Details: 09/07/2018
whirlpool dryer GTD45EASJ2WS Checked unit out found at the door handle was loose causing it not to start up due to a loose door hinge repair tested operations found that the unit would not heat is well unit is not hooked up to her 240 V system advise the customer to have an electrician come out and repair that unit should work as designed after , also instruct customer if the power is not corrected him come out and find the same result there will be a service charge involved; Job Complete
Near Ojai, CA 93023
Aaron
Job Details: 09/07/2018
WHIRLPOOL DRYER GTD45EASJ2WS The led operations found the unit not heating due to the power The unit outlet is not Putting out 240 V only 120 V is coming out advise customer they know it just come out and correct this unit should operate normally after that; Job Completed.
Near Apple Valley, CA 92307
Aaron
Job Details: 09/07/2018
whirlpool washer WTW5000DW1 Complaint of noise found belt slipping during agitation routed for belt ; ordrng 1 WPW10006384 (drive belt), Replaced belt tested and calibrated all checked good.
Near Ojai, CA 93023
Aaron
Job Details: 09/07/2018
ge microwave JVM3160DF4WW The microwave has a Busted door handle , replaced the door could not test unit power was out in the area. Used WB56X11017 (DOOR ASM WW)
Near Ojai, CA 93023
Aaron
Job Details: 09/07/2018
kitchenaid refrigerator KRMF706EBS01 Unit ice bin was clogged full of fused cubes in the shout area cleared tested operations normal , checked temps freezer was at 0°F fresh food section was at the time 35°F unit is working as designed advised the customer that the ice bin is very small anything more than two people in the household will cause the unit to empty out fast and not keep up specially during warm temperature seasons and it was full of ice whenever I came out after clearing out the burn unit is dispensing water and ice; Job Completed
Near Thousand Oaks, CA 91320
Jesus
Job Details: 09/07/2018
KITCHENAID DISHWASHER KDTM354DSS5 Customer states that unit makes a noise when washing. Ran diagnostics and found error. Unit does make a loud noise coming out from motor. Removed racks and disconnect drain pump. Removed pump motor W10805015 (PUMP&MOTOR) and installed new. Assembled unit and ran diagnostics passed. Also found the right side of door hitting when closing door. Adjusted the right side stopper and centered door. After installing pump unit door needed adjustment and found the door not leveled. Unit is now woking as designed.
Near Camarillo, CA 93012
Jesus
Job Details: 09/07/2018
whirlpool refrigerator WRF954CIHM00 Customer states that unit is frosting. Checked unit and Inspected door gasket. Door is sealing properly. Advice customer is anything obstructing the door closure. Also gave customer option on cleaning unit. Unit is woking as design. ; Job Completed.
Near Port Hueneme, CA 93041
Hector Zuleta
Job Details: 09/07/2018
KITCHENAID REFRIGERATOR KRFF707ESS00 Food freezing up in the top shelf of the fresh food compartment. Checked unit and found that the food is not getting frozen up, all that I found was a very thin line of ice in between the back of the he icebox and the cabinet liner and a small patch of ice on the upper left corner in the freezer compartment around the size of a dime. Also there complaining of the metal trim of the center and upper freezer pans are twisted, this trims are not metal, there more like decals and there are considered cosmetic. Also checked fresh food evaporator and it looks great, no ice build up. After I checked the whole refrigerator I found nothing wrong with this unit. Contacted tech line and he said that the line of ice in the back of the icebox is due to ambient conditions (Costal area), customer lives less then half of mile from one he beach. Also contacted Trade partners and they give the Ok to charge the customer because is not a functional failure, SR#77228519
Near Oxnard, CA 93030
Hector Zuleta
Job Details: 09/07/2018
maytag dryer MGDB835DW4 dryer making noises. Checked unit and found object inside the blower wheel housing. Removed and tested ok.; Job Completed
Near Moorpark, CA 93021
Hector Zuleta
Job Details: 09/07/2018
maytag dryer MGDB765FW0 dryer not heating. Checked unit and found broken igniter. Replaced and tested ok.; used 1 279311 (IGNITOR KIT & BRACKE)
Near Thousand Oaks, CA 91360
Hector Zuleta
Job Details: 09/07/2018
MAYTAG DISHWASHER MDB7609AWB2 Dishwasher not finishing the cycle. Checked unit and found open heating element thermostat. Replaced and tested ok.; used 1 WP661566 (THERMOSTAT)
Near Los Angeles, CA 91306
Michael
Job Details: 09/07/2018
WHIRLPOOL DRYER GGQ8811LW1 Customer states unit does not produce heat .Tech found thermal fuse blown. Also found large amount of lint built up inside cavity of unit.Removed and replaced thermal fuse WP3392519 (FUSE-THRML). Removed large portion of lint build up from unit. Ran timed dry and have ignition and heat. Found dryer exhaust vent severely obstructed. Advised customer to remove and clean exhaust vent.Unit ops as intended job complete
Near Los Angeles, CA 91364
Michael
Job Details: 09/07/2018
WHIRLPOOL REFRIGERATOR WRF560SEYM01 Removed and replaced faulty freezer door rails. Freezer door now shuts evenly and seals. Unit ops as intended. Job completed. WPW10397635 (SLIDE) WPW10397636 (SLIDE)
Near Los Angeles, CA 91343
Michael
Job Details: 09/07/2018
WHIRLPOOL WASHER WFW92HEFC0 Customer states unit is still not putting detergent into wash cycle.No codes stored in controlVerified w/ techline dispense system is functioning as intended with no issues. Sr# 7722885333Instructed not to proceed with any further testing of unit as entire dispenser system has been replaced and is operating as intended.Showed customer use and care guide which shows optional single use detergent tray. Unit ops as intended with no issues job complete.
Near Santa Clarita, CA 91351
Michael
Job Details: 09/07/2018
kitchenaid refrigerator KRMF706ESS01 Took pictures. Refer to rich for notesNeed to call safety on Monday Found Orange/ Black pin 4 wire at top of door wire harness shorted to ground. Needs new door, unit will not run with harness disconnected... Door is an expart. Customer wants unit exchanged due to safety issue... Door is 4-8 weeks out.Found Orange/ Black pin 4 wire at top of door wire harness shorted to ground. Needs new door, unit will not run with harness disconnected... Door is an expart. Customer wants unit exchanged due to safety issue... Door is 4-8 weeks out. Documenting w/ whirlpool, Door has been expedited and should arrive Tuesday afternoon to ARS shop per wpool rep. Removed door, transferred all components over to new door. Installed new door. Rebooted unit power supply. Unit dispenses water and ice with no issues. Seal is god unit ops as intended job complete;
Near Lancaster, CA 93535
Patrick
Job Details: 09/07/2018
WHIRLPOOL FREEZER WRF555SDFZ02 Found the unit leaking into the ice bucket from the ice maker. The fill cup of ice maker is full of ice and would need a new valve. Slowly leaking into the cup. ; ordrng 1 WPW10312696 (water inlet valve) Removed and replaced part. Tested unit all ops checked good ; Job Completed
Near Palmdale, CA 93552
Patrick
Job Details: 09/07/2018
frigidaire refrigerator LFSS2612TE Found customer having issues with no water pressure and little ice cubes. Checked pressure to water at house and it’s good. Found valve not energizing but getting power. Needs new valve. Removed and replaced and found defective filter too. Customer to replace
Near Lancaster, CA 93535
Patrick
Job Details: 09/07/2018
maytag dishwasher MDB4949SDZ0 Customer having leaking issues, leaked from the bottoms. Unit wasn’t running. I could hear water running when I went to take kick plate off. Found the water line leaking a bunch of water. Tightened and it still leaked. Turned water off. Water line will need to be changed by plumber. Uninstalled and reinstalled unit to see if it pushed back more for the customer cause it sticks out but it won’t push back. Unit working as designed. TOLD CUSTOMER TO LEAVE WATER OFF TILL PLUMBER COMES
Near Ridgecrest, CA 93555
Patrick
Job Details: 09/07/2018
whirlpool refrigerator WRS973CIDM00 Found the customer having issues with the unit shutting itself off and completely loss of cooling. After unplugged and plugged back in it works. Needs new controls. Concerned of ice ops. Normal ops. Dropped freezer temp to allow water to freeze faster. Removed and replaced parts W10917708 (condmotor) WPW10743957 (CNTRL-ELEC) tested unit. All ops checked good ; Job Completed
Near Ridgecrest, CA 93555
Patrick
Job Details: 09/07/2018
whirlpool refrigerator WRF993FIFM00 no more recommended repairs. Customer to call customer service
Near Burbank, CA 91506
Raymond
Job Details: 09/07/2018
JENNAIR OVEN JJW2827DS01 Upon arrival cx complaint was unit smelled like something burning. Inspected and found some sort of short, needed to uninstall unit, wheel on my oven dolly broke, needed to reschedule for dolly repair. Natalie SR7722763024. Ordering all parts listed per WP safety. ; ordrng 1 W10546519 (element) and 1 W10575307 (harns-wire) and 1 W10667013 (harns-wire) and 1 W10804429 (elmnt-brol) and 1 W10860984 (motor-fan)Replaced harness, elements and fan motor. Tested unit. Unit has F9 E0 code. Contacted Austin SR 7722887685 and ran through troubleshooting, found L1 feeding back to L2 but no 240v from home. Cx needs electrician. Unit operating as designed.
Near Los Angeles, CA 91607
Raymond
Job Details: 09/07/2018
MAYTAG WASHER MLG2000AWW Upon arrival unit was unit leaving water at end of cycle. Inspected and found drain pump pumping water and unit spinning. Did not find any faults with unit. Discussed off balance loads, and light or heavy loads with customer. Unit functions as designed at time of service.
Near Santa Clarita, CA 91351
Billy J.
Job Details: 09/07/2018
whirlpool dishwasher MDB4949SDZ0 Upon arrival customer stated unit not draing found unit had clogged air gap cleared retested job complete
Near Santa Clarita, CA 91355
Billy J.
Job Details: 09/07/2018
whirlpool refrigerator WRF535SMBM00 Upon arrival customer stated he bought unit open box complete no cool as soon as they plugged in unit drier is completely cold most likely from a restriction or leak in system unit needs sealed system tech no frost pattern all fans running and compressor running also needs 1/4 water line coupler for back of unit this unit was purchased open box original purchase date 3-18-17 registered witch puts unit out of warranty customer showed me receipt for 8-31-18 referred customer to whirlpool
Near Los Angeles, CA 91344
Billy J.
Job Details: 09/07/2018
whirlpool refrigerator KRSC503ESS01 Upon arrival customer states unit makes a zzzz noise that is really loud every few days very intermittent and can last all day customer stated unit has not made noise all day tested all functions and fans operating as desighned job complete customer stated she will call back when unit makes noise again temps all where they need to be; Job Complete
Near Santa Clarita, CA 91350
Billy J.
Job Details: 09/07/2018
KITCHENAID REFRIGERATOR KRFC302ESS00 Upon arrival customer stated gasket was ripped on right hand door removed and replaced W10443241 (GASKET-FIP) applied heat gun and resealed retested job complete
Near Los Angeles, CA 91040
Bryan Dunn-Wilson
Job Details: 09/07/2018
WHIRLPOOL WASHER WFW85HEFW Customer states washer was flashing codes. Stated her daughter came and followed the manual and figured it out but she still wants to check on it. Ran diagnostics found no error codes ran test cycle. All functions are normal.
Near Monrovia, CA 91016
Bryan Dunn-Wilson
Job Details: 09/07/2018
whirlpool refrigerator WRF540CWBM01 Customer states ice maker worked for two weeks then stopped. Ordering fill valve and ice maker. When parts come in call customer for scheduling customer states they will be out of town. ; ordrng 1 W10884390 (icemaker) and 1 WPW10420083 (valve) Removed and replaced the inlet valve. Ice maker cycled and fill as designed. Cx approves of repair at this time. No dents dings or scratches caused by tech
Near Los Angeles, CA 91342
Bryan Dunn-Wilson
Job Details: 09/07/2018
amana washer NTW4516FW2 customer states washer is doing the same thing. Ran diagnostics only error code received was long fill. Inspected drain hose installation and water lines. Ran water valve test and found low pressure coming from cold valve. Removed hose from unit saw no obstruction. Put hose into tub turned on water still weak pressure. Informed cox she would need a plumber to come out and take a look that it’s a plumbing problem not the unit cox became irate telling me there is nothing wrong with her home and she believes it’s the washer I explained to cox that it’s a pressure issue
Near Bakersfield, CA 93309
Dane
Job Details: 09/07/2018
KITCHENAID ICEMAKER KUIX505ESS2 Upon arrival customer stated her ice maker is not making ice and that her unit is making a loud metallic grinding sound so they turned unit off. Turned unit on and compressor will not turn on. Unit has bad compressor. ; ordrng 1 W10823815 (compressor),Removed and replaced compressor and recharged and tested unit. Unit is normal now; Job Completed.
Near Bakersfield, CA 93309
Dane
Job Details: 09/07/2018
KITCHENAID DISHWASHER KECC568RPB04 Upon arrival the center burner would not light. And install cooktop and remove the glass over burners and found center brother did not have Continuity. Located short and center burner. Unit needs new burner; ordrng 1 WP8285849 (elmnt-surf), Removed and replaced element and tested unit. Unit functions normal now
Near Taft, CA 93268
Dane
Job Details: 09/07/2018
whirlpool refrigerator WRX735SDBH01 On arrival the unit was not making ice and it was leaking from the top of the refrigerator. Found icemaker motor faulty. Found filter housing leaking. Unit needs a new icemaker and new filter housing; ordrng 1 W10753488 (reservoir), Removed and replaced water reservoir tested unit. Unit functions normal now
Near Bakersfield, CA 93307
Dane
Job Details: 09/07/2018
KITCHENAID REFRIGERATOR KBFS20EVMS3 Upon arrival of the refrig apartment was not cooling. Found evaporator fan motor not turning. Removed and replaced fan motor and tested unit. Unit functions normal now. Used W11024089 (Motor Evap)
Near Bakersfield, CA 93306
Dane
Job Details: 09/07/2018
amana range AGR3300XDW0 Pilot would not stay on because of oxidation on tip of pilot tube. Filed off oxidation and tested unit. Unit functions normal now; Job Complete
Near Bakersfield, CA 93306
Dane
Job Details: 09/07/2018
WHIRLPOOL DISHWASHER WDF520PADM Upon arrival of the unit was not draining. Found poor connection at drain pump causing train to not activate. Secured connection at drain pump and tested unit. Unit functions normal now; Job Complete
Near Avila Beach, CA 93424
George
Job Details: 09/07/2018
KITCHENAID REFRIGERATOR KFXL25RYMS2 Found refrigerator ice maker off turn back on ran thrue harvest ok fill water ok check out ok complete. No dents or dings cause by tech
Near Los Angeles, CA 91335
Kenneth
Job Details: 09/07/2018
WHIRLPOOL WASHER WFW92HEFW0 Found unit not spinning clothes dry due to unit readin off balance load when load is not off balanced. Ordering new ACU. Rescheduled customer for Wednesday 8-29-18; ordrng 1 W11201293 (CONTROL),Installed control and tested unit. Unit is now working properly. Customer approves function at this time. No dents dings or blemishes on or. Around unit caused by technician.
Near Los Angeles, CA 91316
Kenneth
Job Details: 09/07/2018
whirlpool refrigerator WRF560SEYM05 Found unit not making ice. Cycled ice maker and found ice maker leaking. Replaced ice maker with truck stock and tested unit. Unit is now working properly. Customer approves function at this time. No dents dings or blemishes on or around unit caused by technician. ; used 1 4317943 (ICEMAKER)
Near Los Angeles, CA 91356
Kenneth
Job Details: 09/07/2018
maytag washer MVWC565FW0 Upon arrival customer informed me that unit was leaking water through standpipe. Tested unit and filled unit full of water and found no leak. Drained unit out and found no leak. Informed customer that stand pipe will need to be cleared out by plumber to prevent further leaking. ; Job Completed.