Removed and replaced harness and control. Programmed unit. Now working as designed. Job complete

Removed and replaced console dispenser both tracks and wheels. Tested now working as designed.

Not dispensing water. Removed filter now workinh as designed. Cx needs new filter. Cx bought one. removed and replaced for client. Now working as designed

Found unit not spinning. Found bad slider. Removed slider and installed one from truck. Tested now working as designed. Cx instruct on load and care. ; used 1 W10734521 (Slider) from stock

"Installed ice container, unit functions as designed."

"Installed suspension. Tested, unit functions as designed."

"Installed control and tested, unit functions as designed."

"On arrival Cx states unit just started working, but was not the prior few days. hooked up smart hq and no data stored to control. Lost personality. Programmed control and ran tests, heater operational, thermistors in range. Advised Cx to monitor at this time. If unit continues to lose personality may need new board."

Upon arrival replaced UI on the unit the unit is now dispensing ice without water coming out of the water dispenser in the UI is working with all the buttons as it should. Unit is working as intended job complete

"Upon arrival, inspected unit found the unit had an F8E4 error code, which is a stuck float. Inspected the underneath of the unit found. There was a little bit of water inside the float catch disconnected. It pulled it out and dried it up. It was pretty soapy, thick water. There is a possibility that, it had an over suds during one of its cycles and drained out through the overflow tubes causing the f8e4 code customer stated that there is a possibility that somebody threw two pods in on one of the cycles which would cause this to have definite over sudsing after reinstalling the overflow plate and float. The unit ran as intended. No more F8E4 code I did not see any leaks anywhere during running the unit job complete"

"Upon arrival defrosted unit had a lot of ice buildup over evaporator, replace evaporator fan motor and harness with thermistors unit turned on fans kicked on as it should advise customer to give at least 24 hours for the refrigerator to get back to its proper temperature. Unit is working as intended job complete"

Greeted cx verified old unit there was trim cx said old unit clock keeps adding time removed old unit installed new unit tested new unit working as designed

Greeted cx verified old unit cx said delicate cycle would not heat removed old unit Installed new unit tested new unit new unit worcking as designed

Replaced spark module and problem persisted.while putting flame spreaders back on I was socked.checked outlet and found that that it had reverse polarity with neutral and hot wire.took picture of voltage issue.

Replaced dispenser assembly.fridge working properly.

Water reservoir frozen and blocking water flow.defrosted reservoir.water now dispensing and fridge working properly.

"Replaced console/ HMI w/ harness. ACU is working properly at this time. Cleared f6e1 error code. Vent is still partially restricted. Poor venting. Needs full 4 rigigid aluminum or galvanized steel duct( no ABS, no periscope vent, and needs vent hood. Instructed customer to call landlord to have vent redone by contractor. Dryer is working properly at this time. Complete."

Installed IM and tested. Unit checks ok.

Inspected unit and found frozen chicken blocking freezer drawer. Also cleared water and moisture from deli drawer Unit is working per design. Job complete.

Installed new bezel basket and updated tub ring. Job completed

Installed new freezer gasket heat treated and unit sealing per design. Job completed.

Unit had a failed breaker advised Cx to replace if breaker trips again. Unit is now heating per design. Job complete

"Checked the unit the ice maker was jammed, replaced the ice maker tested unit filled with water; used 1 W10873791 (ICEMAKER) from stock"

"2 of the heat shroude for the broil element was out , reinstalled the screws , ops ok now at this time

Removed old unit. Installed new unit. Ew unit operating as designed. Leaking water and lose seal. Job complete.

Bad thermal fuse. Replaced with preID part. Unit is now working.

Installed new gas valve assembly and found no leaks on the new one. Everything operating as designed.

Unit not drying properly. Found loose connection at heater. Reconnected and ran diagnostic cycle and verified heater operation. Gave cx other suggestions for best drying performance as well.

"Customer instruct cosmetic issues and unit is beyond 30 days therefor cosmetic is no longer covered, contacted trade partners file #7736757395 needs part # W10814133"

"Found a glide that fell out of place causing drum to ride on bulk head plastic, reinstalled glide all tested good"

Installed new valve. Unit now getting proper water flow. All functions now working as designed.

CS is concerned about sound of damper one opens. Instructed her this is normal and this is what she will hear with all dampers. All functions checking out normal.

Found leak coming from drain hose connection. Pushed hose completely in and reconnected with ring. Tested and no more leaks. All functions now working as designed.

Installed new harness. All ops now working as designed.

Found lid lock out of position. Removed and reinstalled. Lid now locking and unlocking with no issues. All functions now working as designed.

"Fixed- found a sheet of ice inside bottom freezer liner and found drain tube to frozen oven with hard ice- removed ice and cleared frozen drain tube - cooling and temperature are working fine p, cx ok repair"

Fixed- error code f2e1 stuck keys- cleared code- ran diagnostic test it pass- key test pass- all keys are now working as designed- no leaks- cx ok repair

"Removed and replaced fan, unit now working ok"

Removed and replaced led module with tech line approval. Unit now checked okSr#7736765406

"Found obstructed ice bin, removed obstruction unit now working ok"

"The washers drain motor is activated when plugged in. No error codes were found. The unit has cold water only, hey cold selection was set. The units components all text and check good. Water only issue. Cleared out sediment from screens. Informed CX to leave on tap cold for better operation."

"Installed and secured parts listed, tested unit, unit is,now heating up and timer should be operating properly as designed at this time of service"

Tested dryer and dryer checks. Unit meets factory specs

Remove door then Installed the new hedge on campus. Reinstalled the door again

Installed the new water valve. Cold water solenoid open. Washer ok

Installed the new control and thermistor

Cycled unit and found broken door switch. Install new door switch and re-tested unit now working as designed job completed.; used 1 W11396033 (Switch) from stock

Cycle gear and found all components test normal. No defects found job completed.

Cycled unit and found bad connection to thermal fuse causing unit to fill. Secured connection. Re-tested unit now working as designed. Job completed.

"Installed new knobs, and re-tested unit working as designed job completed"

Cycled unit and found Warren slider. Causing spin cycle fail. Install new slider. Retested unit not working as designed job completed.; used 1 W10734521 (Slider) from stock

"Replaced transmission, slider, agitator, and clutch. Calibrated the washer"

Repaired a pinhole leak at process stub. Evacuated the system and recharge. Unit tested OK

Replaced ice maker

"JB out 7/3/23. Installed replacement water filter housing, water inlet valve and water filter. Inspected all existing water tubes and connections. Unable to test water system for leaks as unit is uninstalled from kitchen, sitting in the dining room and not connected to a water supply. Tagged fitting WP4373559 and tube-water W10823511 as Return and sent back unused.

"JB out 7/3/23. Found freezer at 0f, freezing properly. FF section not cold. Ran diagnostics test 3 verified Freezer located Evaporator Fan inoperative. Installed replacement Evaporator Fan motor W11224591. Reassembled freezer and door. Retested. Verified Evaporator fan operation and cold air now being delivered to upper FF section.All other parts tagged as Return and sent back not needed.Leveled cabinet. Tested door operation with customer. No charge to customer.JOB COMPLETE"

JB out 7/3/23. Installed replacement lower SPRAY ARM as ordered. Reassembled unit and ran dishwasher. Unable to verify any water leak at this time.No charge to customer. JOB COMPLETE

"JB out 7/3/23. Customer states microwave oven does not operate only beeps. upon arrival verified date of purchase as February 2, 2023. Please see attached quick pic photographs of purchase receipt. Found microwave oven unplugged. Plugged unit in Verified normal power up. Tested microwave oven with coffee mug containing cool water. Verified microwave oven operating, normally, sound level is normal and unit heated water properly. Tested again with a separate cup of cool water. Verified microwave oven is operating properly. Unable to verify any mechanical issue at this time. Advise customer of one time courtesy no charge on a no direct phone service call visit. No parts use. No repair made. No charge to customer. Job complete."

Unit not cooling. I found frozen over evaporator causing airflow restriction. I removed cover and found that the brown wire backed out of connector at heater. I repaired wire. All tests good. Customer to defrost unit for 48 hours to defrost ice build up.

"Unit frozen on screen. When a cycle is selected either bake on oven or cook on microwave the unit will just sit there. I verified complaint. Reset unit and ran diagnostic. All is coming on after reset and diagnostic cycle. All tests good let customer,er know to try and see if there is updates available on app."

Unit not starting. I found that the connector at motor was not inserted all the way causing no motor movement. Corrected motor connector. All tests good.

Customer said unit is not agitating. I tested unit. I found that agitator was a little loose. I removed agitator and made sure splines are still good. No wear on splines found. I tightened agitator. Tested unit through diagnostics. All tests good. Calibrated water levels in diagnostic.

Replaced panel found panel is damaged under the blue plastic

Replaced bad compressor Pulled vacuum no leaks charged unit good heat exchange job complete

Replaced panel Tested both ovens at 450 degrees they are both getting to and holding temp through multiple cycles Job complete

Found racks were hard to slide in and out at the bottom pushed on liner to bend it out a little racks are moving freely now job complete

Tested unit in diagnostics all functions passed tests everything is working properly Removed plastic from under handles Job complete

"Consumers mainly wanted to know How to manually adjust drying times. I have explained that manually adjusting drying times its not possible but, drying time could somehow be tweaked by making the right selections on the UI."

"Machine is working as designed. But due to lots of suds, it wasnt draining or spinning fully.I have ran a drain and spin cycle and cleared the suds. Also delivered some consumers EDU on how to load and use detergent, bleach, softener."

Freezer thermistor and harness wire change out. Removed existing thermistor and harness wire. Installed new thermistor and harness wire. Unit operating as designed.

Diagnostic check. Found evaporator fan not operating correctly. Recommend replacing. Part no longer available. instructed customer.

Arrived at customer location Disassembled damper control. Actuator stuck. Disconnected reassembled reconnected. Unit operating as designed.

"Arrived at customer location. Customer informed me that they were told getting replacement unit by whirlpool customer service, same issue. Not able to reach tech line. customer following up with Whirlpool customer service. did not want appointment today. have to reschedule trip back out with Jack. if customer cannot reach resolution with whirlpool customer service Multiple trips. customer will contact for rescheduling."

Removed and replaced damper fan motor and ui. Had ice buildup on bimetal. Defrosted and set back to proper temps. Unit now working as designed. Job complete

Removed and replaced left adapter and middle adapter installed back together unit now as good as can be on levels. Unit now working as designed. Job complete

"Installed drain pump. Tested, unit functions as designed."

"Installed thermistor kit. Tested, found restricted drier. Replaced drier and recharged with r600. Tested, unit started cooling, needs to regulate to temps.; used 1 A19676501 (Filter drier) from stock"

"Installed console and control. Tested, unit functions as designed."

"Installed parts ordered. Also used hub, cracked when removing. Tested, unit functions as designed.; used 1 W10528947 (Hub) from stock"

Replaced all LED Per Service Pointer. Operating as designed.

"Trade Partners SR#7737260573 Documented Rude customer, hostile. Moisture in front of upper cabinet due to loading issues.TECHLINE Sr7736403381Per TECHLINE normal and within product specs.0 degrees in freezer, 38 in RC.Door is sealing and was replaced.Offered to reverse doors to make loading issues a lesser issue. Customer declined.Customer states same issue with both this and a exchanged product.Loading issue is the root. No further service for this customer please.Documented with Trade Partners and TECHLINE."

Installed lower panel shield.dishwasher working properly.

Replaced turntable shaft.me no longer squeeking and working properly.

Replaced water valve.washer working properly.

Replaced parts damaged by the leaking gearcase. Unit checks ok.

Unit has a worn cam assembly. Replaced and tested. Found the unit operating as designed.

Removed switch and found the hole was too small. Shaved off liner until the switch fit. Installed

Customer stated that the unit makes noise in the spin cycle. Found belt is making noise. Removed and replaced belt. Tested all works good at this time.; used 1 W11239857 (BELT) from stock

Customer stated that unit is not tumbling. Found belts off. Reinstalled and tested all works good at this time.

Customer stated that the unit is not cleaning the dishes. Found spray arms clogged and not spraying. Fixed and tested all works good at this time.

Customer stated that the refrigerator was making noise from the fan but has now gone away. Customer noticed some ice but ice is gone. Customer to monitor refrigerator of noise comes back. He will call in for service. Also cycled icemaker all works good at this time.

Removed and replaced lid lock and control tested all works good at this time.

"Cycled unit and found Al Kapone his test normal unit working as designed. Instructed customer on cycle selection, job completed"

Cycled unit and found bad latch. Installed new At h and retested unit now working as designed job completed ; used 1 W11307244 (Latch) from stock

"Installed new gearcase, stator and slider retested unit now working as designed job completed"

Installed new parts and re-tested unit now working as designed job completed

JB out 7/1/24. Found unit uninstalled in the living room covered in plastic. Inspection of underside of dishwasher found large crack in sump. Installed and replacement sump and pump assembly part number W11613479. Reassembled unit. Unable to test run as unit is not installed or connected. No charge to customer. Job complete

JB out 7/1/23. Found unit out (away from wall) upon arrival. Installed replacement control ( User Interface with HV Board)W11533213 And side User Interface (Panel UI) . Reassembled and tested.no charge to customer.JOB COMPLETE

JB out 7/1/23. Customer says machine does not drain water all the way out and clothes are wet at the end of the spin cycle. Found customer using sometimes HE detergent but one for cap which is enough for 36 to 50 wash a loads. Recommend from today forward using maximum one spoon measured as HE formulated detergent is very highly concentrated.Advise customer do not use pods or HE TURBO detergent as it is too highly concentrated for this High Efficiency low fill washer.No change to customer. JOB COMPLETE

"JB out 7/1/23. customer states washing machine, displays an error code and will not start. Also, unit sometimes leaks water on the floor. upon arrival. Found error code F3 E1 displayed. F3 E1 indicates pressure signal sensor missing or out of range. additionally, extracted error code F0E2 indicating oversuds condition. Excessive signs have been detected. Cleared stored error codes. Removed top cover of washing machine and inspected air pressure hose. Found pressure switch. No longer anchored to chassis of washing machine. Just hanging loosely. Properly reinstalled pressure switch using existing mounting hardware. Inspected pressure hose to back of tub. Verified no damage. tested washer in wash verified correct water filter and agitation. Cancel cycle. Selected drain and spin functions. Verified correct operation of drain and spin. Advise customer against using detergent pods as they contain too much detergent for this low fill high-efficiency washing machine recommend the use of HE only detergent and very, very small amounts typically that of one measured teaspoon maximum. tested washer in one cycle verified no water leak at this time.