Installed new parts and re-tested unit all test pass the time of service. Job completed

Installed new lid. Unit can now lock without issue. Complete

Installed new control unit function as designed job complete

Installed icemaker. Tested. Unit is working properly. Customer approves function.

Installed damper Pads. Tested unit is working properly

Installed control and panel. Tested. Unit is working properly. Not draining properly. Also informed custiner to install high loop on drain line.

Installed all parts tested unit unit now works as designed at this time of service

Installed all lights tested unit unit now illuminates as design

Installed a new gasket on unit. Retest the unit and unit passes all the test at this time. Job complete

Hot water was working. The washer would not fill. I found that the pigtail wire to the pressure sensor was not clipped into the sensor. I plugged in the wire and tested the washer. All test ok

Had adjusted bottom drawer. Over all range ok

Found unit not making ice. Repkaced and teated. Unit is working properly. Customer approves function at this time.

Found unit has old heater. Has copper brass like heater bushings. Per service pointer. Needs to be replaced. Unit falls under SP W11540964 - Special Project S17304Removed and replaced heater. Ran unit on for 10 mins. No leaks. Detected. Took pics. All ops normal.

Found the unit having issues with the temps not correct in the fridge section. Found thermistor out of range. Removed and replaced tested unit.mall ops checked good

Found refrigerator intermently not making ice ok to replace ice maker tested check out ok complete no dents or dings cause by tech.

Found one side of thermistor disconnected. Reconnected wire dryer ok

Found module not lighting up needs module. Replaced light. Now working as designed job complete.Job completed

Found loose connection at spark module causing burners not to spark. Fully seated connector all tested good

Found freezing at ice bin and over at drain again. Removed and replaced ice door. Now should not freeze over. Defrosted all ice. Made sure no clog at drain tube. All cleared. Ran steamer for minutes at drain. All good.

Found door leaking internally. Removed and accessed and found reservoir tank with tube not aligned properly causing unit to leak. Properly reinstalled and secured all tube connectors. Retested and unit is no longer leaking. Job complete

Found dishwasher not powering up power ok junction box loose connector reposition retested check out ok complete no dents or dings cause by tech.

Found debris in the drain pump and air gap. Removed debris. Unit tested ok

Found bottoms right hand side gasket sticking out reinstalled and applied some RTV to secure gasket

F8E1 code valve failure ran tested on unit found clogged screen on valve restricting water flow cleared all checked good

Door not aligned correctly. Confirmed..adjusted door assembly and as designed operation was restored

Damaged belt. Replaced and tested. Unit is working properly.

Damage to lower oven door. Under cosmetic warranty. Removed and replaced lower door glass. All tests good.

Cycled unit and found Loose connection to thermal fuse call the unit to fill at times. Secure connection retested unit Ill test pass the time of service. Job completed

Cycled unit and found broken icemaker. Installed new icemaker and retested unit passed all test at time of service. Job completed

Cut out for cooktop is too big. There is a half inch gap on the left side and a 3/8 inch gap on the right side. The plywood that is normally underneath the countertop that lines up with the edge of the cut out for the cooktop was cut back about 6 to 8 inches. There is no place to install the brackets or the straps to keep the cooktop from moving. Advise customer that they need to have their contractor come out and to install new plywood under the cooktop or add plywood so that the straps can be applied to the cooktop and to keep it from moving. The downdraft is not level it is lower on the left side this was not an issue caused by the installation of the cooktop this was caused by the installation of the Grant granite countertop. Informed customer that left side of that downdraft underneath the counter needs to be shimmed up so it is level. If I see customer shell have to have her contractor remove the fan assembly and shim the left side of the downdraft assembly. Advise customer when she gets the issue with the cooktop and the plywood fixed we can come out and install the brackets to secure the cooktop properly. customer stated shes going to call a contractor and have the cooktop and the downdraft removed and have the countertop fixed and have them re-installed by the contractor. Customer said that she would have the contractor do this and we dont have to do it.

Customer was running the dishwasher without the lower rack in place. The lower rack has a spray arm attachment which is used for the Silverware. Without the rack and place the water was shooting straight forward.

Customer using non he detergent causing water over flow. Showed customer pictures of he products they should be using.

Customer unhappy with burner function. Stated that would stay hot long enough for their style of cooking. Electric element working as intended. Registered complaint with techline. Directed customer back to customer service as they are unhappy with unit function spoke with Andrew 7733078513 burner already updated per service pointer.

Customer states unit shuts off and on while cycle is running. Customer also states after resetting circuit breaker unit no longer has this issue. Tested unit and allowed to run about 30 minutes. Unable to duplicate complaint. Installed Navy Bean diagnostic device. Verified no stored Error Codes. Unit tests and operates as designed. No parts used. No charge to customer. JOB COMPLETE

Customer states that unit is not working properly After running diagnostic check get error code F5E0Readjust unit legs to level up Unit working properly as designed

Customer states newly installed dishwasher is in operative has no power whatsoever. Upon arrival verified power supply is correct. Inspected wire harness behind dishwasher found rodent damage to neutral and hot lines. Advise customer rodent damage not covered by manufactures warranty. No repair made. Job complete no charge to customer

Customer states front left burner when on simmer makes a poof sound. Front Right burner flame is too high and the oven seems too hot. Instructed front right burner us a High Output burner and is operating as designed. Tested oven at 350f and verified procreation: preheated from room temperature to 350 f in 6 1/2 minutes. Allowed front Left burner to simmer (skillet with water). Unable to duplicate complaint. Unit works as designed. No parts needed. JOB COMPLETE

Customer states door handle is loose. Added blue thread locker to screws and reinstalled handle. Unit operating as designed. Job complete.

Customer stated that the unit is not heating. I tested unit and heat is good. Coils didnt fail. Instruct customer to have venting checked. All tests normal.

Customer stated that the unit is making noise found condensing line touching the condenser fan motor fixed and tested all works good at this time

Customer stated that the unit is making noise and then shuts off. Checked unit for error codes no codes. Ran unit through diagnostics and found unit is working to specs. Reset and tested all works good at this time.

Customer stated that the detergent door broke and upper adjuster broke. Fixed dispenser removed and replaced adjusters. Tested all works good at this time.

Customer paid 195.00 total. Re tested unit bad unit back operational.

Customer complaint ice not dispensing. Found not dispensing on crushed ice. Removed bin and installed properly. Now crushed ice is coming out. Job complete. Customer approves.

Cs states dryer runs too hot. Tested dryer. Dryer is operating as designed. Customer was drying graphic tees on high timed dry. I referred customerto use and care guide. Suggested she dry delicate items like graphic tees on low temperature and auto sensing cycle. Customer was not satisfied with my suggestions. Called whirlpool trade partners about cxs dissatisfaction. SR# 7733029849

Complete- voltage issue- L1-L2 120v L1-N 120v L2-N .07v- 240 is not coming in- informed customerto call a licensed electrician-

Complete- no leaks detected - customerstates unit is leaking from underneath- ran a cycle test for 30 minutes found no leaks during test- checked water hoses no leaks- no back flow from discharge tube- no leaks from valve- the unit is working fine at this time- customerwill take a video if unit leaks-

Checked operating condition of unit found ice build up around fan motor. Shut off power and removed build up. Ensuring the drain line was clear. Reset power and rechecked. Unit ran as designed.

arrival unit was not dispensing water or ice verified machine was not getting any water turned on water tested unit unit now works as designed at this time of service

After replacing shorted harness the unit is now operating properly. Job completed.

Adjusted motor that seemed to be rubbing on impeller housing. If problem persists order motor.Tested ok

"User interface completely off. Reset main control board, display remained off, accessed main control board, noticed a spill residue on main control board harness connection ( display board). Spill caused a short. Main control board, display board, and display board harness needs to be replaced. Pointed out to the customer, both boards are still under warranty, provided estimate for labor, and the display board wire harness. Customer will consult with the landlord. Informed the customer, they have 30 days to call back to set up the repair, in order for the estimate to still apply."

"Sealed system is ok. Found Evap fan in fridge section frozen over, replaced fan. Testing all ok. Check#520; used 1 W11087438 (Fan motor) "

"Replaced Unicouple assembly, and adapter. Ran a normal cycle, the unit is working as designed. No leaks present."

"Replaced thermal fuse and door seal. Tumbling and heating properly at this time. Advised customer to replace vent duct with aluminum duct with elbow, not use dryer for 5 hours. Complete."

"Replaced sump and motor, upper rack adjusters, rack stoppers, and filter screen. Ran diagnostics, all units ops check fine. The unit is working as designed, no leaks present."

"Replaced parts ordered, tested unit, washer has agitation, draining and spinning is functioning also. Installed removable agitator for customer.Washer is functioning as designed"

"Replaced door liner and hinges, installed a Teflon bushing on the right side which corrected the door from rubbing on the liner.Unit is functioning as designed"

"Replaced defective thermostats, tested unit and is working properly"

"Replaced defective control board, tested unit and is working properly"

"Replaced bad UI, retested unit and unit back operational"

"Removed unit from cabinet, Tested mag , tested ok, replaced diode, ran water heating test, unit operating as designed"

"Removed power from washer. Replaced pressure switch, and drain motor. Ran and passed test cycle. All ops normal."

"Removed old unit installed new unit tested new unit operating as designed, customer said old unit would continuously run without stopping"

"Removed and replaced lid and switch, tested ops unit now working as designed."

"Refrigerator not dispensing water. Installed dual valve, all functions worked as designed, no leaks."

"Recommend the Customer have another tech look at the unit. Is sure something is wrong. No error codes, tested all the components. Still believes something is wrong, at end of the warrenty."

"Ran diagnostic spin cycle, self diagnostics cycle, check drain pump for debris, found no pump or noises issues, instructed customeron loading unit, for balanced load, unit operating as designed."

"On arrival I installed and secured new latch adjusted also, tested unit, unit is now coming on and operating properly as designed at this time of service, customer approved repairs"

"On arrival I found a broken front oven door glass, I replaced and secured new glass, unit is now operating properly as designed, customer approved repairs"

"Not heating, found valve bad, replaced valve and tested unit working good"

"No fault codes stored, ran complete service cycle, unable to duplicate any noise issues.Tested ok"

"Making noise and drum not turning, installed belt kit tested unit working good"

"Machine temps all ok, operating as designed. Showed customer in the owners manual that it is not going to cool below 50f at the very lowest and should not be used for anything perishable."

"LED burned out, replaced and testing all ok"

"Installed suspension,gearcase, actuator ,cam assembly and belt. Tested unit. Unit checks ok."

"Installed power cord harness, all functions tested normal."

"Installed new parts, performed calibration. All functions worked as designed, no leaks."

"Installed new heater, performed calibration. All functions worked as designed at time of service, no leaks."

"Icemaker harvesting arm was not connected. Reconnected, tested, as designed ops was restored"

"Freezing food in fresh food, found damper open , repaired damper and reset temperature settings and tested unit working good, found no error codes"

"Found Water filter installed With no water in filter, Reinstalled water filter properly, flush water thru system, tested water dispenser. Unit operating as designed."

"Found unit double beeping when any button pressed, reset unit by unplugging, F0E5, cleared code, ran diagnostic cycle, found drain pump noisey removed debris from drain pump & washplate, leveled unit, unit operating as designed."

"Found the unit, not cooling, verify problem, compressor not running, replace compressor,service valve and couplers, charge refrigerant 41g R600a check compressor and freezer fan motor unit running normal"

"Found that the water line was kinked, pulled out refrigerator and unkinked hose, verified that water is dispensing, installed refrigerator back into place, verified again that water is dispensing after reinstalling refrigerator, water is being dispensed, no parts were needed for repair"

"Found that the control board and ui panel is not responding, unit has power but when cooking time is set and start button is activated microwave only beeps three times but never starts, may be having issues with the control board and panel, also switches may have some wear, customer is going to call the manufacturer and request a concession, microwave is mounted, customer will have to have dismounted or someone available to assist otherwise we will have to charge for second person. W11544456 control board $51.50, W10918931 ui panel $200.43, W11182140 interlock $19.37, W11182141 lower interlock $19.37, labor $155.00, estimate paid in cash $125"

"Found only ignitor harness making scraping sounds, Replaced ignitor harness, tested all burner functions, unit operating as designed."

"Fixed for fcc- found damper to be stuck open causing drinks, food to freeze- removed bad one and then installed new one (damper) tested damper is now opening/closing as designed- customer approved repair"

"Door latch broken, replaced latch. Explained to customer this is an under the counter unit and the door must be open to change or start a cycle."

"Different issue, Installed missing nuts, tested unit and is working properly"

"Customer stated that unit wasnt heating, installed new unit, function as designed, job complete"

"Customer stated that the unit is not cooling found compressor is locked up. Removed and replaced compressor vacuumed system and charged with Freon. Tested all works good at this time.; used 5 R134a (Refrigerant), and 1 Af1200 (Valve) "

"Customer stated she no longer has the washer, Home Depot exchanged washers, she no longer needs service"

"Customer stated problem with control board kept flashing,installed new unit,unit function as designed,job complete"

"Customer says the unit is not dispensing ice, and the light is out. Found the module is dead. Replaced. Ice maker not cycling, replaced. Powered unit cycle on. All ops normal."

"Customer reports the fabric softener has not been getting dispensed. Ran diagnostics, both automatic, and manual. Pointed out to the customer how the fabric softener valve is working properly. Instructed customer on how to select the FABRIC SOFTENER option. Emailed a copy of the owners manual to the customers email address. The unit is working as designed."

"Customer concerns, making ice intermittently. Installed new ice maker, all functions tested as designed at time of service, no leaks."

"Customer concerns, coffee coming out very watery ( not strong enough ). I called techline sr #7733078201. Instruct customer to prepare a cup of coffee on her original settings. Coffee came out medium strong. Techline instructed to adjust coffee mill dial to ( 1 ) and extra strong strength. Customer prepared one cup. Customer, grandma and myself tasted the coffee. The grandma and I agreed coffee is strong ( normal ), except the customer. She stated, she is not happy with the machine. She will call Ferguson appliance and jenn aire to request an exchange. Coffee machine works as designed."

"Checked unit found obstructed fill cup for ice maker, also found dispenser dripping after use. Removed and replaced inlet valve, tested ops unit now working ok."

"Checked & cleared drain line, Ran diagnostics cycle, ran quick wash cycle several trime to get excess soap removed from system, found normal heater functions, unit operating as designed."