"Upon arrival, nobody was home. Customer spoke to me through the ring camera. didnt know when anybody was gonna be home so they are going to reschedule. Put all the parts that I ordered for Will use on return visit.;"

Replaced broken lid found hinges are bad ordering new; ordrng 1 W11401116 (Hinge left) and 1 W11399226 (Hinge right)

Found control is not responding ; ordrng 1 W11627517 (Control)

Found dishwasher top panel and Ui not flush door kink upper left top need this parts to complete service.; ordrng 1 WD34X22261 (Ui) and 1 WD12X10469 (Panel)

"Found unit in boot loop, unable to check for codes, checked connection, ordered ui panel & ACU brd for unit.; ordrng 1 W11600370 (Ui panel) and 1 W11261167 (ACU brd)"

Shorted oven control. Part on order follow-up required. ; ordrng 1 W11620570 (Control)

Shaft worn out. Top bearing worn out. Parts on order follow up required. ; ordrng 1 WE03X23875 (Bearing) and 1 WE1M462 (Sleeve) and 1 WE00X181L (Shaft)

Valve solenoid stuck on open. Needs valve part on order folllow up required. Unit needs part number W11513255; schdld next appmnt for 4/30 TUE !

Customer denied service at the door wishes to reschedule. Did not give me a day or time.; O-emld tckt

Visual and physical inspection was meticulously conducted and found a few issues and consumer was quoted on most important ones vital to the functionally of the fridge and she has declined.; ordrng 1 W10815668 (Door asm)

Coils are intermittently failing. Ordering replacement.; ordrng 1 279834 (Coils)

Compressor received was for an r134 system. Called in for parts research and was advised to order a different part number.; ordrng 1 W11614224 (Compressor kit)

"Unit is not powering on, check for voltage and got 120 from the outlet to the unit. Power stops after board, will need to replaced board. ; ordrng 1 W11632707 (Board) and 1 W11632700 (Console)"

"F6E1 Speaker is going out, Vent should be check for proper ventilation. Unit is not functioning properly, will need to replaced board and console. ; ordrng 1 W11583885 (Console) and 1 W10547287 (Idler)"

Attempted to call cx for entry but got no answer; O-emld tckt

Ui displaying error code 27.replaced control board and all diagnostic tests run except for spin test.ordered new actuator and speed sensor.; ordrng 1 WH18X27186 (Shifter) and 1 WH12X27187 (Speed sensor)

Found defective strike.; ordrng 1 W11545309 (Strike)

Transmission seized up oil and water leaking through seal.; ordrng 1 WP389140 (Block drive) and 1 WP21366 (Nut) and 1 W10820043 (Drive) and 1 285785 (Brake) and 1 3360629 (Great case) and 1 285753A (Coupling)

"Power and neutral good , no response from board. Ordered control board. Will return with part ; ordrng 1 WH22X37157 (UI board)"

"Still frosting up in freezer. heater is working, ordering UI and thermistor.. will return with parts; ordrng 1 W11518204 (User interface) and 1 WPW10384183 (Thermistor)"

"Control knob broken, ordered knob.; ordrng 1 W11675852 (Knob)"

"Upon arrival found unit with no power. Check the unit and found the terminal fuse is bad causing the failure. This will need new fuse, informed this to the customer and customers approve their repair.; ordrng 1 WPW10545291 (Thermo fuse)"

Main control is faulty sending out a constant 120vac to the lower lamp even when set to off.; ordrng 1 W11545876 (Control)

Called techline they recommend replacing the freezer door. File 7738965153. ; ordrng 1 W11436967 (Freezer door) and 1 8201711 (Clear silicone) and 1 W11578030 (Evaporator fan motor with sensors)

Customer stated that the unit is making a grinding noise found gearcase shaft is dropped causing cam to grind. Ordering gear case cam and actuator in stock.; ordrng 1 W11454372 (Gear case) and 1 W10721967 (drive pulley) and 1 W11481722 (Actuator)

Customer stated that unit is buzzing. Found gas valve is making noise and smells like gas. Ordering valve in stock. Customer not to use; ordrng 1 280119 (gas burner)

Estimate. Trip $145.00 labor $139.87 parts $584.92 tax $45.33 shipping $15.00 total $930.12 unit has power to main control but board not responding. No voltage being sent to user interface or pump. Unit did fail with water in it so estimate includes pump but might not be needed. Ordering parts. ; ordrng 1 W11419052 (Cntrl) and 1 W11396717 (Pump)

"Control board shorted, rodent damage . Advised customer there could be other issues due to rodent damage. Ordered board,will return to install parts.Collected half 344.98. Will collect 344.99 on return.; ordrng 1 WPW10453983 (Control board)"

Inspected unit and evaporator motor is out of balance. Need to return with new motor and fan blade. ; ordrng 1 WP2315549 (Evap motor) and 1 WP2169142 (Blade) and 2 WP2176759 (Gromets)s

Inspected unit and found no leaking. Cx showed pictures of minimal water. Called Eric for advise and found that the tub ring on this unit has been modified and needs to be changed as well as water valve. ; ordrng 1 W11550886 (Ring)

Locked compressor ; ordrng 1 WR87X32223 (Compressor) and 1 WR87X30875 (Dryer)

Start button will not always respond rerouted for control ; ordrng 1 W11654022 (Control)

The gas coils are refused to open. Replacing coils. ; ordrng 1 WE03X29452 (Gas assembly) and 1 WE04X25996 (Ignitor)

"Called square trade- they will be sending parts to cx home- error code f5e7 actuator failure- unit not agitating- water levels are working, intermittently per customer- ME will be sending model and serial label to square trade that is faded away- look at pictures- ; snapped 3 QuickPics"

Found Washplate is now rusted to the Gearcase Will need to break it out ordering new Washplate; ordrng 1 W10902814 (Wash plate)

Found refrigerator with squeal sound replaced damper testing out ok complete.; O-emld tckt

"F1e1 error code, tired resetting but no success, correcting issue by; ordrng 1 W11620481 (Control board)"

Cx states that unit is not making ice and food freezing in fridge section After running diagnostic test find that unit has a bad IM broken ice container bin water valve and tank ; ordrng 1 W10415891 (Water tank) and 1 W10349187 (Valve dual) and 1 W10347671 (Ice bin) and 1 W10377151 (IM)

"This is not a recallUnit is not cooling, restriction or leak is the cause of issue. Will need to replaced evaporator and compressor; ordrng 1 W10830278 (Supply power) and 1 W10843055 (Central board) and 1 W11492867 (Fresh food evaporator) and 1 WPW10608485 (Freezer evaporator) and 1 8201675 (Compressor)"

"Broken door hinges, order W11712996, Right Hinge and W11712995, Left Hinge.; ordrng 1 W11712995 (Hinge, Left) and 1 W11712996 (Hinge, Right)"

"Need to call tech line to go over UI display because Cx says display is not correct.Also, going over ice maker concerns, ordering ice maker.; ordrng 1 WR30X39266 (Ice maker)"

Re-schedule to return with water valve for the washer.; snapped 4 QuickPics

"Cx stated unit does not fill. Found unit needed software update. Performed update. Upon testing found bearing is bad and unit will need new gear case,pulley, and shifter. Ordering parts and please allow 3 cc.; ordrng 1 WH03X33729 (Gear case and bearing assembly) and 1 WH03X28859 (Pulley) and 1 WH05X25036 (Shifter) and 1 WH01X27538 (Belt)"

"Before going to this car, I spoke with two managers about this call we have been out to numerous times for the same issues freezing over and cooling issues was advised by RS to order a three-way valve. Compressor condenser and all the parts regarding the silt system. this job we need a three job count and I will need to go back out scheduled with either service manager that is available due to the escalation and multiple times that we have been to this call. I have gotten multiple SR numbers on this unit and Whirlpool keeps wanting me to go back and change parts, Ive ran every check possible check for frost patterns on both fresh food and freezer compartment. Evaporators replaced Ater cover in fresh food compartment replaced main control board replaced UI checked for proper placement of thermistors on fresh food evaporator. This is why we are needing a manager escalation to come out with me on this job but it will need a three job count ordered all parts necessary and please send back the parts that were sent out today.; ordrng 1 W11574310 (Three-way valve) and 1 W11567329 (Condenser) and 1 W11506421 (Inverter) and 1 W11578031 (Compressor assembly)"

Upon arrival found that evaporator cover assembly did not come with the evaporator fan and the Mr. harness ordering these parts rescheduling the job for Thursday the second this will need a two job count. Also ordering damper and fan support.; ordrng 1 W11087438 (Evaporator fan motor with harness and thermometer) and 1 WPW10389152 (Evaporator fan support) and 1 WPW10248595 (Damper control)

Removed and replaced unit slider. Unit still making squeaking sound in high speed spin. Replacing gearcase and related parts. ; ordrng 1 W11393685 (Gearcase) and 1 W10909670 (Spanner) and 1 W11550891 (Agitator) and 1 W11032711 (Washer) and 1 W11195971 (Stator) and 1 W10754448 (Clutch)

Low flow code control board is not recognizing precious switch out of range order part; ordrng 1 W11316246 (switch-wl)

"Checked the unit the water line for ice and water not working , , unit has a faulty water filter housing , est to replace is $580.07 Mrs declined to repair at this time , paid 145.00 trip charge by card ; ordrng 1 WPW10121138 (housing)"

"Checked the unit the ice maker busted and caused large clumps those clumps , bested the ice container , order parts to repair the unit ; ordrng 1 W11557001 (Ice maker) and 1 W10910401 (ice-contnr)"

Wash plate cracked slider worn and rotor very noisy will order cx on concession for parts and labor she had to paid service call of 145.00 by check #6008; ordrng 1 W11510461 (Wash plate) and 1 W10752187 (Screw) and 1 W11510462 (Cap) and 1 W10734521 (Slider) and 1 W11260238 (Rotor)

"The UI does not come with all parts indicated in the lookup. This unit will require more parts to make up,the UI panel. ; ordrng 1 W10891907 (UI part) and 1 461960204731 (Ring) and 1 W10891908 (Control)"

Sensor out of range. Control board turns off after 30-40 mins cooking. Needs burner cap for rear left burner. Ned burner head and burner orfice. Burner and orfice is full of tar. Rear right valve has seized. Ordering extra parts that might be needed for the repair after the rear right valve I has been replaced. Parts on order follow up required. ; ordrng 1 W10638879 (Orfice) and 1 WPW10206288 (Valve) and 1 W10877019 (Control board) and 1 WPW10406243 (Burner head left rear) and 1 WPW10244447 (Burner cap) and 1 7430P04460 (Sensor) and 1 WPW10204717 (Wire harness) and 1 7431P05460 (Spark module)

Cr 12867686. Dillon with tech line. Found after going to replace part it was cracked from shipping. Box looked fine but took pic. Customer relations is sending customer the part asap. Reschedule ; schdld next appmnt for 4/30 TUE !

Frozen over at Evap. Need heater. ; ordrng 1 W11368877 (Evap w heater)

Inspected unit as necessary. Diagnosed ice shoot at inner liner of freezer door swollen causing door switches not to activate and no dispensing. Unit needs freezer door assembly. Part is factory order; ordrng 1 LW10913113 (FZR Door)

Product leaking oil cam drive belt actuator full of oil no agitation because of oil also suspension worn will order parts cx needs Thursday for service works; ordrng 1 W11130362 (Dampers) and 1 W11550891 (Agitator complete) and 1 W10528947 (Hub drive) and 1 W11385424 (Drive block) and 1 W11454734 (Hear case) and 1 W107210967 (Cam) and 1 W11239857 (Belt drive) and 1 W10913953 (Actuator)

"Found error F1E0, checked all burner functions, bake functions, checked connections, ordered main control for unit.; ordrng 1 W11536794 (Main control brd)"

Installed new parts to fix leaking hoses. Was now able to fill the unit for the first time. Ive now discovered another leak where the rodents had chewed through the sump behind the wash motor. Spot was not visible. I informed cx that the sump now needs to be replaced. Cx unhappy that new problems keep coming up and is regretting attempting to repair the unit. Wants to speak with a manager before moving forward. Called ES and informed of situation. Management will reach out to cx in 3-5 business days to discuss the situation.; saved tckt

"On arrival cx broke latch and strike and repaired with tape. Unit locked and cx couldnt get it unlocked. Found out of range capacitor also broken strike and latch. ; ordrng 1 W11670519 (Latch) and 1 W11513250 (Strike), used 1 W11395618 (Capacitor) from stock"

Found washer skipping need Gearcase and agitator and cam used jack truck stock cam and actuator.; ordrng 1 W10913953 (Actuator) and 1 W10721967 (Cam) and 1 W11454372 (Gearcase) and 1 W10919191 (Washplate) and 1 W10528947 (Hub)

Found washer wen starting goes to 1 minute. Complete found cam pop off bad capacitor. Replaced parts tested check out ok complete.; ordrng 1 W10721967 (Cam)

"Unit freezer evaporator is frozen no longer defrosting , needs heater asm , ordered part; rqstng P&A on 1 W11650662 (Heater and harness asm)"

I was not able to duplicate the issue. The customer is having rescheduling for Tuesday. The customer said by then that will mess up again and they will film the whole situation so they can help me diagnose it correctly. Reschedule it for Tuesday morning.; schdld next appmnt for 4/30 TUE AM

Dryer not heating normal only to 150.reroutefor parts.; ordrng 1 WP3977767 (Thermostat) and 1 279838 (Element)

Ran cycle and smelt heater burning and saw discoloration on the heater. Need to replace the heater..; ordrng 1 W10518394 (Heater)

Noisy compressor ; ordrng 1 W10309990 (Compressor)

Unit needs to be leveled. Shims are now available at whirlpool.; ordrng 1 4387828BULK (Shims)

Frost on the freezer evaporator.; ordrng 1 W11567493 (Defrost heater)

Replaced control board and latch. New control does not power on (defective part from factory). Please order new control and schedule an appointment ASAP.; ordrng 1 Wh22x37220 (Main control board)

"Customer concerns; dishwasher is not cleaning dishes, makes noise, wash arm melted. Shorted wash motor. Need 3 parts. 2 JOB COUNT.; ordrng 1 5304519906 (MOTOR & PUMP ASSY) and 1 154825001 (Heater) and 1 5304517203 (SPRAY ARM)"

Customer is very sick. On arrival they were throwing up and she said help is on the way. Customer will call back in to reschedule once they are feeling better.;

"File number 12867449. Drain pan, I need to research parts.; schdld next appmnt for 4/26 FRI AM"

"The washer has a bad interface. Took several attempts to get the console to receive command. The console led is dimming in areas. Was able to get the unit to run the diagnostic cycle. The unit stopped twice after the drain completed. The latch is pulsing. Unit needs a door lock, and interface. GAVE ESTIMATE FOR REPAIR OVER THE PHONE, CX DENIED THE REPAIR. COLLECTED SERVICE FEE 145.00 on IWALLETT DONE. ; ordrng 1 W10810403 (Latch) and 1 W11115285 (INTERFACE)"

Johnathan and I arrived just to find a unit exactly the same way we left it with Richard during our last visit. Unit needs lower harness and motor asm called Eric to see what step said to order motor and bolt ; ordrng 1 W11187731 (Motor assembly) and 1 WPW10422764 (Lower screw) and 1 WPW10422765 (Upper screw)

"Door gasket is coming apart , needs gasket ; ordrng 1 W10830274 (Gasket)"

Found unit with off balance and overloading error codes. Ordering rotor motor and will install with suspension on return visit. ; ordrng 1 W11260238 (Rotor motor)

"F5e3- latch fault. Replaced latch, performed calibration. Washer operating as designed. No leak. ; used 1 W11700916 ( Latch) from stock"

Found loose wire and control board fixed wire and tested unit. unit working as design

Found the rollers and idler not rotating properly causing a loud screeching noise. Replaced rollers and idler. Cleaned the inside of the cabinet. Tested after repair all ok.; used 1 4392067 (Support) from stock

Customer stated that the unit will not spin. Found stripped hub. Removed and replaced hub tested all works good at this time.; used 1 W10528947 (HUB) from stock

Cycled unit and found broken latch. Installed new strike and retested unit now working as designed job completed

Ran diagnostics and found an F7E4 error code. Found slider broken. Replaced slider and ran cycle. Unit passed all tests and is now operating as designed.

Replaced compressor recharge with 68 g of R600. Tested unit functioning as design.

Dispenser wont open during wash. Removed and replaced dispenser. Tested now working as designed.

"Cx stated unit does not start, found f7 e4, shifter metal band slipped off. Removed and replaced slider unit now working ok; used 1 W10734521 (Slider) from stock"

Unit was not heating upon arrival. Quickly discovered that the ignitor was not turning on. Checked it out and found that it had come unplugged from the harness. Replugged and tested. Unit is now heating normally.

Cx states that unit is not working on bake Replaced ignitor Unit working properly as needed

"Unit not draining. Door locked with water and clothes inside. Unlocked door, removed clothes and removed obstruction from drain pump. Tested unit. Unit operating as designed. Job complete."

Evaporator motor shorted outt.evaporator motor was removed and replaced. Unit passed all test. Unit is working as intended.

"Upon arrival found unit with timer no working, this unit will need new timer and nub according with Technical Service Pointer #: W11693378 Rev C. Replace the timer kit, retest the unit and now unit is working properly. Job complete"

"Replaced thermo cutoff, ran dryer cycle, checked air flow at back of unit, unit heating & operating as designed"

"F8e4, fae2, f9e2, installed new switch. Tested unit. All ops now working as designed."

"Trim on right hand side of door is popping out, removed door and reinstalled trim properly all tested good"

Found clogged drain, cleared and unit tested good

Removed lots of debris from drain pump. Washer works now OK

"Unit cooling good , checked compressor area and found sources of noise, applied PermaGum and sound deadening material and adjusted dryer to an angle,no more noise and advised Cx to monitor defrosting cycle.Job complete."

PCM board reset. Power surge. Pump clogged. Installed new pump. Rewired. Reset PCM board. All components checked Okay. Operating as designed.

Cx states that unit is not making ice Replaced IMUnit working properly as required

Found unit had faulty lid lock//. Removed and replaced. Unit now working as designed.

Found range with delay start reposition igniter retest ok complete.