Local Reviews
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Francisco S.
WASHER WHIRLPOOL WFW6620HW0 Checked unit found error code f0 e5 off balance load. Leveled unit and educated cx on proper loading techniques. Unit now working properly.
Jaime G.
DISHWASHER KITCHEN AID KDTE204GPS0 Found door rubbing on the right hand side due to unit not being installed properly. Had units front feet adjusted then door close easy and smooth.
Cruz B.
RANGE WHIRLPOOL WFE510S0HS1 "Need more work- bake and broil cycles is not reaching to it desired temp, temp stays stuck at 100° hear relay clicking on/off, ck for voltage at block terminal and 245v ordering parts for unit. ; ordrng 1 W11316353 (cntrl-elec) and 1 WP3196548 (fuse-thrml) and 1 WPW10181986 (sensor)"
Andy H.
REFRIGERATOR KITCHENAID KSF26C7XYY04 Leaks water and needs drier; ordrng 1 WPW10143759 (dryer) and 1 WPW10238100 (valve-inlt)
Andy H.
OVEN KITCHENAID KGRS505XSS04 "Needs valve, bal. $193.73"
Cruz B.
REFRIGERATOR WHIRLPOOL KRFC704FPS03 "File # 7727472513 Ed from whirlpool tech line said to replace the main cntrl elec and panel ui, unit is having same issue were water is dripping from dispenser, ice bin is stuck, ice cubes are in Clumps, tech line has documented all parts that have been replaced, cooling and temps are ok ordering parts per whirlpool tech line. ; ordrng 1 W11114721 (cntrl-elec) and 1 W11330487 (panel-ui)"
Cruz B.
REFRIGERATOR WHIRLPOOL WRS588FIHV00 "Need more work- found food and drinks to be freezing in ff, thermistor failed in diagnostic test 01, found ice bin to be cracked and wrapped for normal use, found frozen ice around base causing ice bin not to close. Ordering parts for unit. ; ordrng 1 W10316760 (thermistor) and 1 W11089236 (cntrl-elec) and 1 W11347840 (ICE BIN) and 1 WP2198628 (seal) and 1 WP2220458 (coupling)"
John B.
DISHWASHER WHIRLPOOL WDF520PADW0 WPW10482480 motor sump. This is the proper part number. I had the wrong partW11025157. Also note the serial number. The customer could not produce a proof of purchase at this time. Maintenance is going to call back and send you proof of purchase. Confirm model and serial number to paperwork. This is a six-year-old dishwasher by the serial number. I did not set up a return date to do this repair.; saved tckt
Lance V.
WASHER MAYTAG MVWC565FW0 "F7e1 error replaced actuator and capacitor, unit still not spinning properly. Found gearcase/transmission failure, as well as agitator welded to gearcase and needs to be broken off. We need to re route with additional parts. Agitator stuck onto gearcase as well as gearcase failing and motor. Need major overhaul and needs saw to cut off agitator. ; ordrng 1 W10528947 (drive hub kit) and 1 W10721967 (drive pulley) and 1 W11026785 (motor-drve) and 1 W11035751 (gearcase) and 1 W11161960 (agitator), states that autho needed"
Darren A.
WASHER WHIRLPOOL WTW4850HW1 "Checked for codes, none present, recalibrated washer, cycle tested, checks out good."
Darren A.
DISHWASHER MAYTAG MDB4949SHW1 "Replaced valve, house pressure fluctuations causing uneven filling."
John B.
MICROWAVE KITCHENAID KEMC308KSS0 The magnetron tube failed along with the capacitor in the diode. I will need these parts to complete the job. $286 for labor. And the cost of the parts.; O-emld tckt
Juan G.
MICROWAVE MAYTAG MMV4206FZ-2 "Customer not aware of the labor charge. He will like just to pay for the trip fee, he will install himself. Called Rich to get approval. Checked door, door is fine, no damages."
Jonathan B.
DRYER WHIRLPOOL WGD8000DW4 Part delay.; saved tckt
Jonathan C.
WASHER MAYTAG MVWP575GW Found lid lock not responding found tab melted on control needs parts; ordrng 1 W11298486 (CONTROL)
Jonathan C.
WASHER/COMMERCIA MAYTAG MVWP575GW0 Found dispenser broken and drain pump is bad needs parts; ordrng 1 W10860509 (dispenser) and 1 WPW10276397 (drain pump assy)
Andy H.
DISHWASHER KITCHENAID KDTE204GPS0 "Rail not closing, replaced racks and tested unit working properly"
Erick S.
REFRIGERATOR WHIRLPOOL WRT138FZDW00 Installed new parts on unit. Re-tested and passed all tests with no errors. Job complete
Erick S.
DRYER - GAS WHIRLPOOL WGD90HEFW Cycled unit and found unit short cycling due to bad connector at coils. Repaired and secured connector to main harness. Re-tested it and is passed all test. Also found unit was restricted vent causing failure. Informed customer to have been serviced by professionals. Job complete
Kenneth M.
REFRIGERATOR KITCHENAID KRMF706ESS01 Went to install new evap. And found cover and housing broken and deteriorating. Falling into pieces in my hand. Ordering new cover housing and drain rescheduled customer for tuesday 3-31-20; ordrng 1 W10503486 (Housing) and 1 W10836964 (Pan) and 1 W11256332 (Cover)
Erick S.
MICROWAVE WHIRLPOOL WMHA9019HZ1 Install new parts on unit. Retested it. And it passed all test with no failures at the time of service. Job complete
Erick S.
REFRIGERATOR WHIRLPOOL WRS588FIHB Found units housing to icemaker out of alignment causing door not to seal properly. Removed housing and properly secured. Realigned hinges. Retested unit and doors now sealing properly with no gaps. Job complete
Erick S.
DRYER MAYTAG MHW8200FW Autho mpb15pbrl2Install new parts on unit. Retested it and it passed test with no failures. Job complete please bill with autho mpb15pbrl2
Enrique R.
WASHER MAYTAG MVWB835DW4 "Installed spin basket , drum assembly and lid lock . Performed calibration . All functions tested normal . No leaks ."
Frank P.
WASHER MAYTAG MHW6630HW0 Customer stated the front load washer has F3E2 Upon arrival there is F3E2 and F8 E3Pressure switch and pressure hoseInstalled parts Tested PassedJob completed
Cruz B.
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Fixed- installed new part (handle) handle is secured on refrigerator door, cooling and temps are ok as well, cx ok repair."
Timothy J.
REFRIGERATOR WHIRLPOOL WRF767SDEM Called WPTS(7727471679) because I have followed their advice and service pointers the last 4. Is it’s and the unit is still having defrost issues. I was referred to sp W11092686E which has changed late February to include strapping the evaporator to the back wall of the RC so that there is a 1/4 “ gap between the evaporator and the front of the evaporator shroud. The labor is covered under S16360.; ordrng 2 2185788 (clamp)s
Timothy J.
DRYER ELECTRIC MAYTAG MVWB880BW0 Inspected unit and found the pump has a broken impeller. Unit needs a new drain pump.; ordrng 1 WPW10409079 (pump-water)
Timothy J.
WASHER MAYTAG MVWB725BW0 "Checked for faults and ran a service test. No faults stored. Unit has a bad bearing it has slung rusty water all under the unit, Called WPTS(7727475589) told Maybe a console or control or maybe electrical feed back. WPTS asked if the basket slips up and down the shaft. It does not easily. WPTS support says the cycles might be finishing correctly and refill because of a unbalanced load and the unit is trying to balance so it can do a full speed spin. Customer is going to decide whether the unit is worth repairing.; ordrng 1 W10435302 (bearing) and 1 W10820039 (hub)"
John B.
REFRIGERATOR KITCHENAID KFIS29PBMS00 Whirlpool test 39 in the diagnostic had a 03. They shorted sensor. Repaired connection going to the sensor. Defrost the ice and frost off the evaporator coils inside the refrigerator section. The refrigerator tested good at this time.
Danny G.
WASHER WHIRLPOOL WTW5000DW2 Unit is not starting a cycle Found belt and pulley out of place Replaced splutch assy PulleyReinstall and calibrated washer Advised client not to do heavy loads due to his drain pan hitting the bottom of the washer and causing friction with cover and pulley Unit is working properly
Irvin F.
ICEMAKER WHIRLPOOL WRS571CIDM02 Removed power from the unit. Replaced the ice maker. Test 44 failed. The control board is failed. ; ordrng 1 W10758681 (cntrl-elec) and 1 W10759661 (cntrl-elec)
Lance V.
WASHER MAYTAG MVWC565FW1 "F3E1 error- adjusted pressure hose and cleared debris, also found drain pipe exceeding 6 inches in drain causing siphon issue. Removed drain and situated only 6 inches in, unit passed calibration and auto test ok. Unit now fully operational"
Lance V.
WASHER MAYTAG MVWX655DW1 "F9e1 error Fixed- found broken wire at drain pump causing no drain. Repaired wiring, as well as removed debris from drain pump. Ran calibration and passed, auto test passed. no leaks. Unit is now fully draining and fully operational"
John B.
REFRIGERATOR JENN-AIR JS48PPDUDE01 "Replace the lightbulb inside the freezer section the upper right light bulb was out. The refrigerator and freezer light tested good after the repair, no error codes."
Raymond H.
OVEN WHIRLPOOL WFG530S0ES0 Upon arrival gas valve not opening for oven. Needs control gas valve igniter and spark module.; rqstng P&A on 1 W11122561 (cntrl-elec) and 1 WPW10602001 (valve-gas)
John B.
REFRIGERATOR KITCHENAID KRSF505ESS00 The refrigerator section evaporator was frosted up again. Replace the thermistor. Replace the fan scroll. The refrigerator tested good with no error codes. Before and after they were no error codes.
John B.
DISHWASHER WHIRLPOOL WDF520PADM I pulled the bottom access cover off. It appears that the plumber when they installed the hose did not use plumbers tape to seal the thread connection. I did not have any plumbers tape to seal this connection. The dishwasher tested good. The customer is aware of the issue and knows how to solve the problem possibly their self. Or they will call the installer.
Leon M.
ICEMAKER KITCHENAID KUIX305ESS2 Cx complaint that unit is not working properly After running diagnostic check find that unit has a bad water valve Quote Part labor s.c. Total $384.00Parts 105.00S.C. 115.00Labor 164.00Cx unable to pay for diagnostic.Cx will call office to make a payment ; ordrng 1 W10897719 (valve)
Leon M.
REFRIGERATOR WHIRLPOOL WRT518SZFM00 Cx states that unit is not working properly.After running diagnostic check find that unit has a bad fresh food bottom door.; ordrng 1 2324035 (shelf-glas) and 1 LW10803941 (dor-fip)
Jonathan B.
RANGE WHIRLPOOL WOS51EC0HB00 Found defective ui control. Replaced defective ui controls.
Kenneth M.
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Found unit with the shut off arm in the off position. Put arm down. Ice maker started cycling. Called techline. And techline informed me that something has to be locking ot checked and found top drawer moving in and out properly without clicking arm into the off position. Customer does not have food or anything in ice bin causing that arm to hit anything. Techline informed me to have the customer be more cautious when opening and closing door to see what's causing ice maker to shut off. SR#7747473793 - Kathy
Kenneth M.
REFRIGERATOR WHIRLPOOL WRF767SDHV00 Installed light modules and tested unit. Unit is now working properly. Customer approves.
James M.
WASHER MAYTAG MVWB765FW3 Found unit with friction on drive shaft. Removed thing between basket and drum. Checked gear case and found drive shaft hard to spin fully. Ordering new gear case. Will return when parts arrive. ; ordrng 1 W11393685 (GEARCASE)
James M.
WASHER MAYTAG MVWC465HW0 "F9e1 f3e2 f8e1. Unit has multiple issues. Drain pump not activating, leaking water valve, lid lock not working. Ordering new drain pump will install all parts on return visit. ; ordrng 1 W10919003 (pump-water)"
Timothy J.
WASHER WHIRLPOOL WTW4850HW1 Unit would not enter diagnostics. Checked power and found the outlet the unit is connected to was loose. Plugged unit into the lower outlet. Checked for faults and ran a service test. Found a 5-2(lid lock failure) fault. The unit passes the service test. Checked lock and found it working correctly. I feel the loose outlet was the cause of the issue. Instructed customer to change the outlet if they are still having similar issues now that the unit is connected to the lower socket of the outlet.
Irvin F.
REFRIGERATOR WHIRLPOOL WRF555SDFZ02 "Fresh food ice maker is not producing ice. Ice maker cycles continuously, not filling. The water valve buzzing not filling. Replaced ice maker and inlet valve. Powered unit, IM filled. All ops normal."
Leon M.
OVEN WHIRLPOOL WFG525S0HS0 Replaced all selected parts.Unit working properly as designed
Rod H.
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 No ice delivered through doorConfirmed Auger motor not working could not find at coast. Was preid’d but not filled at coast.; ordrng 1 W11202789 (motor) and 1 WP2220458 (coupling) and 1 WPW10258544 (shaft)
Joe M.
WINE COOLER KITCHENAID KUBL304ESS00 Replaced sensor and end cap tested unit and it began to function as designed. Job complete.
Joe M.
OVEN JENN-AIR JMW2427IM02 Customer was concerned unit is making a burning smell. On inspection found unit is not making a smell that is not normal. Informed customer of smell caused by racks. Job complete.
Rod H.
REFRIGERATOR WHIRLPOOL WRT138FZDM00 Leaks waterDefrost system failureConfirmed Needs defrost parts and evap pan replaced. Allow2 call countsPaid trip/diag fee C/C 3144366566; ordrng 1 W10913629 (harns-wire) and 1 WPW10314195 (shield) and 1 WPW10383615 (thermistor)
Joe M.
REFRIGERATOR KITCHENAID KRFF507HPS00 Replaced door and tested unit. IUnit began to function as designed. Ui is now powering and dispensing ice and water. Job complete.
Raymond H.
WASHER WHIRLPOOL WFW92HEFW0 "Upon arrival dispenser has mold building, replaced dispenser and tested, unit functions as designed."
Dane K.
WASHER WHIRLPOOL WTW7500GC2 Upon arrival the unit would not Advance to the wash cycle. Unit would only lock the door then sit make a few humming noises and sit idle. Unit was giving an F7 fault code meaning losing power. As well as an F584 fault code meaning door not being opened between cycles. Found burn marks on user interface and faulty control board. Unit needs a new control and new consul; ordrng 1 W11130238 (cntrl-elec) and 1 W11130341 (console)
Juan G.
WASHER MAYTAG MVWB835DW4 "F0e5. Off balance error code. Calibrated machine. Ran diagnostics, all unit’s ops. checked fine. Instructed customer on how to load unit properly, and what type of detergent to use. Unit is working fine."
Leon M.
DRYER WHIRLPOOL WHD5090GW0 Replaced base compressor.After running diagnostic check unit working properly as designed
Aaron B.
REFRIGERATOR KITCHENAID KRFC704FSS02 "Needs a 5 call count Unit has a dead compressor, tested winding open winding in the unit also low on refrigerant needs the fresh food evaporator, ordered parts to get the unit to cooling again; ordrng 1 W10735062 (tube) and 1 W11109499 (drier-tube) and 1 W11291123 (evaporator) and 1 W11336586 (ORION BOARD) and 1 W11393142 (COMPRESSOR )"
Aaron B.
RANGE AMANA AER6303MFS0 "*Checked the stove unit doesn’t heat on the cooktop or oven checked found the unit thermal fuse was open , replaced and retested the wall outlet is bad too 240 V is not present on the two hotlines could only get 120 V AC on one of the leg powers advise customer that they need to have an electrician looked at the wall outlet as well to correct the power so they can get a 240 V outlet corrected after that unit should work fine"
Danny G.
DISHWASHER MAYTAG MDB4949SDM Broken spray arms Replaced spray armsRan a cycle with clear panel and both spray arms are turning and spraying Unit is working properly
Jaime G.
REFRIGERATOR KITCHENAID KRFF507HPS00 Installed the new filter housing and it did not fix the problem had to order more parts; ordrng 1 WPW10341329 (water valve assy)
James M.
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Installed new door and unit is now working as intended. Customer approves function at this time.
Patrick C.
WASHER WHIRLPOOL WFW5620HW0 Drawer broken in box ; ordrng 1 W11318755 (drawer)
James M.
LAUNDRY MAYTAG MVWB765FC3 Replaced damaged lid with new lid and unit now complete. Customer approves at this time.
Patrick C.
DRYER MAYTAG MGDB955FC Needs new idler pully. Loud noise. Pully still looks new idler pully; ordrng 1 W10837240 (idler pulley)
James M.
WASHER WHIRLPOOL WTW8500DC5 Replaced drain pump and tested unit. Unit now working as intended.
Enrique R.
DRYER WHIRLPOOL WED4815EW1 whirlpool dryer Not tumbling . Shorted motor .; ordrng 1 279827 (motor!dryer) and 1 WP694089 (wheel)
Danny G.
DISHWASHER KITCHENAID KDFE104DSS4 Unit is not washing the dishes Found faulty motor Replaced motor Reinstall dishwasher and ran a self test cycle and unit completed with no issues and no leaks Unit is working properly Collected payment by card
Jaime G.
WASHER MAYTAG MVWX655DW1 Installed the new actuator washer checked ok
Jaime G.
WASHER MAYTAG MVWB765FC2 Installed the new drain pump and it worked ok
Rod H.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 No ice no water Confirmed...............water valve issues addressed and icemaker replacedIcemaker thermistor was open as well; pckd up 1 W11294907 (icemaker)
Rod H.
MICROWAVE WHIRLPOOL WOC54EC0HB00 NoReplaced parts indicated and test op normal Unit giving error code for microwave power relay intermittently. I found that if the door is not closed firmly it will not engage upper right door switch. I also found the model in diagnostic was wrong. I changed model to correct model info. I called tech line SR#7725545195 and tech line said customer needs to firmly shut door on this model or it will give power relay error code. I tested door switches with tech line. All tests normal. Instruct customer on shutting door.
Rod H.
WASHER WHIRLPOOL WTW5000DW2 PreauthorizationAuthorization Numb WPDCVPCAPL1 Returned to replace parts indicated and test op as designed. No leaksUnit not spinning washplate or basket. If spin belt is removed the motor spins fine. With belt on motor just hums. No restriction on drive system. Ordering motor and capacitor. Will return all pre diagnosed parts. ; ordrng 1 W11283592 (motor-drve) and 1 W11395618 ( CAPACITOR )
Tom R.
REFRIGERATOR WHIRLPOOL KRSC703HPS00 "Unit is under 1YR, POP attached. Entered diagnostics, Evap Coil on RC frosted over, cleared ice until parts can be replaced. Multiple components not cooling to correct temps, order Control Board and Evap Defrost Thermistor./Control Board - (W11172798)Evap Thermistor - (W10316760); ordrng 1 W10316760 (thermistor) and 1 W11172798 (cntrl-elec)"
Rod H.
REFRIGERATOR WHIRLPOOL WRS315SDHZ01 Factory preidUse autho# WP0RY00APL1 per Sally at wfcc trade teamReturned to replace defective thermistor per factory preid
Dane K.
REFRIGERATOR KITCHENAID KRMF706EBS01 Found the water tube not fully inserted into the water valve causing a leak. Secured and tested unit. Unit functions normal now
Jaime G.
OVEN KITCHENAID KMBS104ESS00 Found microwave fully working. Triple checked unit and it worked every time
Aaron B.
DISHWASHER WHIRLPOOL KDTE404DSS0 "Checked the unit complaint is the dishwasher is intermittently working sometimes and then the heater circuit fails often and doesn’t wash correctly with the heat necessary to wash correctly and sanitize the dishes and dry the dishes to correct the issue the unit will need to be rewired and new main board and vent asm to repair properly est is 750.45 mrs declined to repair at this time , paid for trip charge $ 115.00 paid on card Main board 210.82 , wire harness 106.24, vent asm 70.31 tax 28.08 trip 115.00 labor 220.00 totaling $750.45"
Aaron B.
REFRIGERATOR WHIRLPOOL KBFN506ESS01 Checked the fresh food door hinges left and right of the French door built-in refrigerator both set screws for the hinges were loose reset them correctly they already have the noise dampening material on them tighten down unit works as designed at this time unit is working normal doors open and close correct
Irvin F.
REFRIGERATOR WHIRLPOOL WRF555SDFZ02 The crack is on the right side fresh food door. The crack runs thru the gasket channel. The gasket is torn. Attempt to seal crack with liner tape it’s not working to many bubbles. Replacing door and gaskets. ; ordrng 2 W10830055 (gasket-fip)s and 1 W10890279 (dor-fip)
Jaime G.
REFRIGERATOR KITCHENAID KRFC604FSS01 Installed the new inverter board compressor kicked in. Time will tell
Irvin F.
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 "The ice maker has a frozen fill cup. The inlet valve is leaking into cup, Susie of intermittent ice production. Bad valve. ; ordrng 1 W10913947 (valve)"
Patrick C.
DRYER WHIRLPOOL WGD5000DW Removed and replaced seal. Tested unit. All ops checked good
Jaime G.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Installed the new ice maker and cycled ok
Enrique R.
WASHER WHIRLPOOL WFW8540FW1 Installed water pump and door lock . Performed calibration . All functions tested normal . No leaks .
Aaron B.
WASHER WHIRLPOOL WTW5000DW1 Your case is oil everywhere underneath saturated the belt motor slightly better than with actuator and cam assembly order parts to correct the issue; ordrng 1 W11283592 (motor-drve) and 1 WPW10006384 (drive belt)
Enrique R.
REFRIGERATOR WHIRLPOOL WRF997SDDM00 Installed inverter box . All functions tested normal . No leaks .
Rod H.
WASHER MAYTAG MVWC416FW1 "Use Authorization #MPDNN00FPL1“ Machine seems to have finished a cycle and then locks ......will not unlock with lock light off. At times seems to go for hrs on end and won’t shut off.”Confirmed locked lid with lid lock led off...........unplugged machine. Lid lock light came on then went out simultaneously unlocking lid. Ran diagnostics and revealed no trouble codes stored in memory. Consumer does not believe that outside influences can contribute to products as designed operation, such as detergent amounts cycle selections and or options used.Reset calibration and set for rinse and spin. told consumer we would converse with factory tech assistance for further action although after hrs. Document only"
Danny G.
WASHER WHIRLPOOL WTW5000DW2 Unit is making loud noises Found washplate out of place Reinstall wash plate and used lock nut on bolt Power up and calibrated washer Unit is now working properly
Danny G.
DISHWASHER KITCHENAID KDTE554CSS3 Unit is not draining Found air gap clogged Clean air gap and removed debriTest dishwasher and unit is working Collected payment by card
Danny G.
RANGE WHIRLPOOL WFG505M0BS3 Oven is not working Found faulty valve and burnt out igniter Replaced control and igniter oven and gas valves Reinstall unit and power up Test unit and unit is working properly No gas leaks no cabinet damage
Tom R.
REFRIGERATOR KITCHENAID KRFC300ESS03 "Customer concerned about unit, Customer Instruct, answered customer questions and explained repair done by a previous technician and how it will resolve her issue. Customer Instruct, check okay. No damage to unit or home from tech, job complete."
Patrick C.
REFRIGERATOR WHIRLPOOL WRF555SDFZ00 Filter stuck and the cover won’t shut. Needs cover. Removed and replaced. Tested unit. All ops checked good
Patrick C.
COOK TOP KITCHENAID KGCC506RBL Broken grates. No abuse suspected. Tested unit. All ops checked good
Irvin F.
MICOWAVE WHIRLPOOL WMH31017HB3 "Replaced the door. Installed new door. Test, passed. All ops normal."
Danny G.
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Heater is out of place and damage rails and spray arms Found broken heater tub clipReplaced tub and spray arms and adjusters and spray arms Reinstall dishwasher ran a test cycle and unit completed with no issues and no leaks Unit is working properly
Leon M.
REFRIGERATOR WHIRLPOOL WRS588FIHB00 Replaced all selected parts After running diagnostic check unit working properly as designed
Tom R.
DISHWASHER KITCHENAID KDTE334GPS0 "Ran diagnostics, all components functional, customer states that Rinse Aid has not decreased. Visual inspection shows no change in Rinse Aid container, replace Dispenser./Installed Dispenser, leveled unit, informed customer of additional drying options to try for optimal moisture evaporation, check okay. No damage to unit or home from tech, job complete."
James M.
DRYER WHIRLPOOL WGD4815EW2 Unit not heating due to bad air flow. Tested unit and found heat cycle lasting 16 seconds. Removed vent and retested. Heating cycle full 60 seconds. Customer in need of vent cleaning service. Unit is working as intended at this time.
Aaron B.
OVEN WHIRLPOOL KOSE500ESS04 "This is a DG RECALL Replaced pulled oven out replaced the main board and door lock asm , made sure all connections are tight , tested ok at this time"
Cruz B.
OVEN WHIRLPOOL WGG745S0FS02 Part not need- office has ordered part for unit. ; saved tckt
Tom R.
DISHWASHER KITCHENAID KDTM354EBS2 "Installed Dispenser, same broken tab as previous replacement, ran unit, check okay. No damage to unit or home from tech, job complete."
Tom R.
REFIRGERATOR WHIRLPOOL WRF560SEHZ00 "Installed Control Board, entered diagnostics, all components functional, check okay. No damage to unit or home from tech, job complete."
Tom R.
WASHER MAYTAG MVWB765FW3 "Installed Control Board, ran diagnostics, all components functional. Water Hoses disconnected for alternate reason by customer, Valves do receive voltage, water check by customer when hooked back up. No damage to unit or home from tech, job complete."
Leon M.
COOKTOP WHIRLPOOL GLS3665RS0 Cx states that unit is not working properly burners keep clicking Quote Parts $75.00Labor $164.00S.C. $115.00Total 354.00Cx payed only $115.00Cx will pay remaining balance $239.00 after job is completed.; ordrng 3 WP8190892 (igntr-surf)s
Kenneth M.
WASHER WHIRLPOOL MVWB765FW3 Basket loose. Spanner nut loosened. Ordering new spanner. Will order new gearcase in case drive shaft teeth are damaged. Rescheduled customer for wednesday 4-1-20; ordrng 1 W10909670 (Nut) and 1 W11393685 (Gearcase)
Leon M.
COMPACTOR KITCHENAID KTTS505ESS Pre diagnostic with Rich.Ordering motor drive ; ordrng 1 W10439651 (motor-drv)
Kenneth M.
REFRIGERATOR WHIRLPOOL WRF736SDAM10 Frosted over evap. Not allowing proper cooling. Ordering new evap fan harness. Reacheduked customer for monday 3-30-20; ordrng 1 WPW10514110 (Evap fan harness)
Joe M.
DRYER WHIRLPOOL WGD9400SW0 Unit would not spin. On inspection found unit would not spin due to a broken belt and wore out pulley. Replaced belt and pulley unit began to spin as designed. Job complete.; used 1 4392065 (DRYER REPAIR KIT) from stock
Irvin F.
WASHER WHIRLPOOL WTW7500GW2 "WPEOY00APL1-authoRemoved power from washer. Installed replacement parts. Completed assembly of unit, powered. Ran and completed test 51. Ready."
Irvin F.
REFRIGERATOR MAYTAG MFW2055FRZ00 Fresh food not cooling. Dampener is frozen open. Ice filled the air channel. Replaced dampener. Assembled unit. All ops normal.
Danny G.
REFRIGERATOR KITCHENAID KRFC302ESS02 Broken door gaskets Need to order gaskets and rs call ; ordrng 2 W10830046 (gasket-fip)s
Hector Z.
WASHER MAYTAG MVWB765FW3 Customer was complaining of very loud noise at the end of the spin cycle. I checked the unit and I found a damaged Slider Mechanism. Replaced Slider (W10734521). Recalibrated the unit and ran a manual and automatic diagnostic test. Tested ok.
Jim S.
OVEN WHIRLPOOL KODE507ESS03 Wrong board for the upper oven. Replaced user interface and lower board; ordrng 1 W11179310 (cntrl-elec)
Alejandro C.
REFRIGERATOR KITCHENAID KRFF707ESS01 "Found the unit not cooling normal, replace refrigerator evaporator, charge refrigerant, check compressor condenser and refrigerator fan motors running normal"
Isidore A.
WASHER MAYTAG MVWB765FW1 F3E2 inlet water temp fault verified ordering W11172234 water valve assembly out of range F0E4 water too hot verified F0E3 overload verified gear case W10811956 grinding F2E1 us stuck key not verified . Ordering W10909670 nut for gear case.; ordrng 1 W10811956 (drum assy) and 1 W10909670 (nut-spaner) and 1 W11172234 (housing)
Isidore A.
REFRIGERATOR WHIRLPOOL GX2FHDXVB04 "Found defrost thermostat W11260592 no amp draw, heater test ok at approximately 30 ohms. Control board WPW10503278; ordrng 1 W11260592 (harns-wire)"
Alejandro C.
REFRIGERATOR WHIRLPOOL WRS312SNHM01 "Found the unit not cooling normal,dryer have restricted, repair leak in the discharge tube, put in vacuum, and charge refrigerant unit work normal for this time"
Lance V.
WASHER MAYTAG MVWB835DC3 "Tech line sr#7727473873No errors in system memory, passed calibration #52 and #51 auto test. Unit is working as designed."
Isidore A.
DRYER WHIRLPOOL WGD6620HC1 "Found water not connected venting crushed and not coming apart , Console W11351728 not powering up control board W11410329 flashing not booting up. Customer advised to have venting corrected before we return; ordrng 1 W11351728 (CONSOLE) and 1 W11410329 (CONTROL BOARD)"
Lance V.
REFRIGERATOR WHIRLPOOL WRF535SWHZ "Fixed- tightened door handle set screws as well as handle inset nuts. Door handle is now properly on and unit is working as designed, freezer door now opening and closing properly"
Juan G.
DRYER WHIRLPOOL MGD8630HC0 "Replaced exhaust pipe collar and dryer repair kit. Checked ops, unit is working fine."
William L.
DRYER WHIRLPOOL WED8000DW4 "Replaced ui panelwire harness & thermo fuse, called WP TL fuse Ref# 7727474024, checked ACU brd power 120v, 5v, 12 v, was hold not to order parts at this time, job submitted for whirlpool engineering review.; saved tckt"
Cruz B.
OVEN JENN-AIR JJW2730DS00 "Fixed- installed right console set setting for cx, cx can use bake cycles, unit is working as designed, no codes, cx ok repair."
Juan G.
WASHER WHIRLPOOL WTW5000DW1 "Noisy while washing. Found washplate was loose. Replaced washplate and bolt. Checked ops, unit is no longer noisy."
Cruz B.
DRYER WHIRLPOOL WED4815EW1 "Fixed for fcc- found unit squeaking very loud when unit is in a cycle, removed front panel and drum and found belt, rollers, pulley to be bad, I then installed new part (dryer repair kit) reassembled drum and front panel, tested unit in a high heat cycle it heated fine, runs quiet, no squeaking noise, unit is working as designed, cx ok repair."
William L.
RANGE WHIRLPOOL WFG550S0HZ1 "Found back burners burner too low, need to adjust low flame height on back burners, need very small screw driver. Rescheduled job for Tuesday.; schdld next appmnt for 3/31 TUE 12 pm"
Cruz B.
REFRIGERATOR WHIRLPOOL WRX735SDBH00 "Fixed - installed all new parts (2 gaskets white) on the doors, allow 1 hr for proper sealing, no gaps, cooling and temps are working fine as well, cx ok repair."
Andy H.
RANGE AMANA AGR5330BAW3 Needs burner head; ordrng 1 WPW10515453 (burnr-head)
Cruz B.
DISHWASHER WHIRLPOOL ADB1400AGW1 "In warranty cx has POP- completed- cx claims unit does not dry dishes properly, side walls and dishes still have water droplets, checked unit for codes and found none, put unit in a diagnostic test mode it completed filled, wash, drain, heated, informed cx to use rinse aid, open door after each cycle to help with drying, cx said dishes are coming out clean, unit is working as designed, cx ok repair."
Tom R.
REFRIGERATOR KITCHENAID KRSC503ESS01 "Entered diagnostics, no airflow in RC and noise during Fan operation. Visual inspection shows RC Evap Coil frosted over. Cleared frost for airway and Fan function, check okay, replace Defrost Thermistor and Control Board. Water leakage during water dispensing at Door Dispenser, water coming from under UI Housing, visual inspection shows a break in the Water Line, directly at Dispensing Junction, Line repair or replacement not optional, order FC Door. Tech will return with Thermistor and order Control Board to address no cooling issue in RC, will return later when Door is available./Control Board - (W11172798)FC Door - (LW10728959)/NOTE - TICKET WILL BE SPLIT TO ADDRESS BOTH ISSUES, NO COOLING ISSUE WILL BE ADDRESSED IMMEDIATELY, WHILE THE DOOR REPAIR CAN BE DONE AT A LATER DATE, CURRENTLY SCHEDULED RETURN IS FOR NO COOLING ISSUE ONLY, RESCHEDULE CUSTOMER ON DOOR AND TIME AVAILABILITY; ordrng 1 LW10728959 (dor-fip) and 1 W11172798 (cntrl-elec)"
Andrew P.
REFRIGERATOR WHIRLPOOL WRS315SDHZ03 Removed and replaced parts listed pulled vacuum on unit and it held vacuum. Recharge do a 5.5 ounces of R134A. Checked pressures and temperatures pressures were 2 pounds on low side and 110 pounds on the high side. Advise customer to give you 24 hours to cool
Kenneth M.
WASHER MAYTAG MVWC465HW2 Unit leaking water from stand pipe. Instructed customer to get out plumber. Found splutch pulley nut had backed off pulley. Replaced splutch. Applied slot ofnloctite to tightening nut. Instructed customer to wait till tomorrow to use unit to allow loctite to dry. Customer approve.
Raymond H.
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Upon arrival evap frosting over. Contacted Ed SR 7727473565 and discussed. Cx is overloading FC. Also advised to add gasket to sides of evap for better air flow. Replaced diffuser.; ordrng 2 WP2253055 (gasket)s
Jim S.
COOKTOP JENN-AIR JDD8130ADS Replaced ignitor which is now on the right rear.
Raymond H.
KITCHEN KITCHENAID KDTE334GPS0 Upon arrival tracks and adjusters broken causing upper rack to fall. Inner door and console also damaged. Needs console inner door and adjuster and tracks.; ordrng 1 W10919271 (door-inner) and 1 W11165145 (console)
Isidore A.
DISHWASHER KITCHENAID KUDA220TWH2 "Found filters dirty removed and cleaned filters, customer instructed filter cleaning. Reinstalled filters test dishwasher operation, working ok at this time"
Lance V.
RANGE WHIRLPOOL WFE525S0JS0 "Fixed-replaced drawer, and panel. Tested ok, drawer is now operational"
Francisco S.
REFRIGERATOR WHIRLPOOL ED5SHAXMT00 Taped down flap on optics for testing will follow up with cx; saved tckt
William L.
WASHER WHIRLPOOL WFW5620HW0 "Replaced acu brd & dispenser/drawer Assy, ran self diagnostics, unit operating as designed."
Francisco S.
WASHER WHIRLPOOL LT5100XVN0 Ordering base to complete repair.; ordrng 1 WP8577373 (base)
William L.
REFRIGERATOR WHIRLPOOL WRS571CIDB00 "Replaced water valve and icemaker , tested icemaker & IM water fill functions, tested dispenser functions, unit operating as designed."
Francisco S.
WASHER MAYTAG MAV9600EWW "Checked unit found transmission seized up, tub base is damaged and thrust bearing also worn out. Ordering parts to complete repair.; ordrng 1 12500036 (thrust brg kit) and 1 21001518 (support,tub) and 1 21001536 (transmission)"
William L.
COOK TOP WHIRLPOOL WCG55US6HS00 "Replaced ignitor wire harness, tested cooktop functions, unit operating as designed"
Isidore A.
REFRIGERATOR KITCHENAID KBBR206ESS "All customer wanted was a filter EDR3RXD1, customer was not asked how many filters to order(only 1 at this time, unless customer decides on more). refrigerator is working at this, check freezer door still had packing tape in side not allowing properly door seal, had frost in freezer.; rqstng P&A on 1 EDR3RXD1 (water filter 66.00), states that autho needed"
Hector Z.
M/W OTR KITCHENAID KMHC319ESS5 Before replacing the existing Microwave Door I rechecked the unit again and I found a loose connector at the cabinet. Adjusted connector and tested ok.
Aaron B.
FREEZER WHIRLPOOL WRT541SZDW00 "Unit evaporator motor was seized up not turning , replaced the evap motor asm and thermostat ,the supply and return vents are iced over customer is going to defrost unit then turn back on unit will work as design after that"
Lance V.
REFRIGERATOR WHIRLPOOL WRF540CWHV00 "Fixed-replaced icemaker assembly as well as damper control. Tested ok, icemaker cycled as well as water entered. Unit is now working and fully operational. Please allow 24hrs for temps to normalize as well as ice production"
William L.
DRYER MAYTAG MEDX655DW1 "Replaced timer Assy, ran dryer cycle, unit ended cycle, unit operating as designed."
Jonathan C.
RANGE WHIRLPOOL WEG750H0HZ Found f8e0 and f6e0 needs console ; ordrng 1 W10869383 (console)
Hector Z.
REFRIGERATOR JENN-AIR JFX2897DRM02 Replaced Freezer Door (LW10547320). Adjusted door gasket. Tested ok.
Hector Z.
WASHER WHIRLPOOL WTW4955HW1 Replaced: Electronic Control (W11256105) and Fill Valve (W11210459). Recalibrated the washer and ran a manual and automatic diagnostic test. Tested ok.
Kenneth M.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Installed handle and tightened. Custimer approves function.
Hector Z.
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 Customer was complaining of fresh food compartment freezing up food. I checked the unit and replaced the Diffuser (W11317276). Tested ok.
Jonathan C.
REFRIGERATOR WHIRLPOOL WRS315SDHZ03 Found compresso4 run hot to touch ; ordrng 1 W10507884 (compressor)
Kenneth M.
WASHER MAYTAG MEDB765FW0 Found unit not starting due to broken door switch. Replaced door switch with Pre-ID avd tested unit. Unitbus now we working properly. Customer approves.
Jonathan C.
WASHER MAYTAG MVWB835DC2 Found f5e3 and F5E2 code needs lid lock customer refused repair ; ordrng 1 WPW10619844 (latch)
Raymond H.
DRYER MAYTAG MGDX655DW1 "Upon arrival unit not starting. Tested and found shorted PTS. Quoted cx sc and parts. Prior labor already paid. Cx approved. Replaced PTS and tested, unit functions as designed."
Lance V.
WASHER MAYTAG MVWX655DW1 "Fixed- replaced both hoses, ran and tested, NO leaks. Unit is now fully operational .; pckd up 1 W10802689 (hose)"
Lance V.
REFRIGERATOR WHIRLPOOL WRT518SZFM00 "Replaced faulty evaporator. Installed new filter dye drier, and charged system to manufacturing spec. Unit has began cooling. Please Allow 36hrs for cooling"
Francisco S.
DRYER WHIRLPOOL LGR8858E "Checked unit found blown thermal fuse. Provided estimate, cx agreed to it. Removed and replaced thermal fuse from stock. Unit now checks ok collected svc fee,par,and labor.; used 1 WP3392519 (THERMAL FUSE) from stock"
Francisco S.
REFRIGERATOR WHIRLPOOL WRT518SZFM00 "Checked unit found ffc door not shutting properly, also found moisture in ffc ceiling. Fc too stuffed not allowing air to flow properly. Adjusted door by adding washer to the hinge pin. Advised cx they are putting too much weight on door and that fc should not be as packed so air can flow properly and thermistor can read temperature properly."
Francisco S.
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Checked unit found frost build up on ffc evaporator. Cx has had 3 visits by us and 4 visits by other service providers. Unit needs to be defrosted to check thermistor,connections,and evaporator and drain pan position. Cx is frustrated and does not want to risk throwing away more food. Documented with factory as I want to help resolve issue.Sr#7727474004 Andrew wpl tech line."
Erick S.
REFRIGERATOR KITCHENAID KRFF507ESS01 Inform Jennifer to order main control and UI board. At this time boards have not been received. Re-ordering boards; ordrng 1 W10843055 (cntrl-elec) and 1 W11089931 (panel-ui)
Francisco S.
REFRIGERATOR KITCHENAID KRSC503ESS00 "Removed and replaced door, tested ops unit checks ok."
Raymond H.
WASHER WHIRLPOOL WTW5000DW1 Upon arrival unit not draining. Drain hose kinked. Cx needs to change drain pipe to prevent kinking. Unit functions as designed. Collected SC via card.
Raymond H.
REFRIGERATOR KITCHENAID KRFC302ESS00 Replaced compressor and tested. Charged with 5.20 oz of r134a. Proper heat exchange. Unit functions as designed.
Andrew P.
M/W OTR WHIRLPOOL WOC54EC7AS01 Removed and replaced door hinges. Tested door and it opened closest fine and close all the way makes contact the switches and Mike with starts. Our piece for lower arm control broke when I was trying to cut off access rivet. Door is working microwave is working informed customer that we need to re-order arm piece; saved tckt
Raymond H.
WASHER WHIRLPOOL WTW8500DC2 Upon arrival cx states unit has water in drain pan. Found water in drain pan. Tested and load tested unit and found no leak. Cx requests we report findings as we found them. Tech could not locate a leak at all. Informed cx to continue use and see if he can isolate a position from where unit is leaking.
Frank P.
DISHWASHER KITCHENAID KDTM354DSS5 Customer stated not workingShe says that when she pushes starts it washes then stops and sometimes buttons on panel doesn’t workPerformed diagnostics No fault codesPanel doesn’t work when I depressed Will order parts; ordrng 1 W10803367 (panel-cntl) and 1 W11177740 (cntrl-elec)
Jonathan C.
FREEZER WHIRLPOOL WZC3115DW01 Found start dev bad replaced tested working to spec ; used 1 W10796752 (START DEV) from stock
Jonathan C.
WASHER MAYTAG MHW5630HC0 7727475189 tested unit with 7 towels in with tech unit is working as designed
Juan G.
WASHER WHIRLPOOL WFW85HEFW1 "Unit keeps locking by itself and activating the drain pump as if it was in a flooded state.F3o1 water level system error. Unlocked door, ran diagnostics, pressure switch out of range. Pressure switch needs to be replaced along with air gap.; ordrng 1 W10903220 (trap) and 1 WPW10448876 (switch-wl)"
Irvin F.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Seal system issue Intermittent stops cooling, then only partially. ; ordrng 1 W10709318 (solenoid) and 1 W10756020 (compressor)"
Dane K.
WASHER WHIRLPOOL WFW8620HW1 Cold water valve was disconnected. Secured connection and tested unit. Unit functions normal now.
Steven W.
REFRIGERATOR WHIRLPOOL WRT318FZDB Replaced RC door gasket. Unit is cooling properly at this time. Instructed customer to leave RC door closed for 4 hours. Complete.
Steven W.
DRYER-GAS WHIRLPOOL WGD6620HW0 "W1170762 not received. Only one console received.Checked thermistors. Not shorted. Replaced ACU and control panel. Starting, tumbling and heating properly at this time. Complete."
Cesar H.
RANGE WHIRLPOOL WEG750H0HW0 Replaced panel checked good
Jonathan B.
WASHER WHIRLPOOL WTW5000DW1 Found loose connection to water valve. Fixed connection. Tested unit and is working properly.
Jonathan B.
DISHWASHER WHIRLPOOL WDT970SAHZ0 Replaced defective sump. Tested unit and is working properly.
Jonathan B.
WASHER MAYTAG MVWB765FW Found defective inlet valve. Replaced defective valve. Tested unit and is working properly.
Jonathan B.
REFRIGERATOR WHIRLPOOL WRF993FIFM00 Replaced defective board. Tested unit and is working properly.
Hector Z.
DISHWASHER MAYTAG MDB8959 Customer cancel the call at the door.
Dane K.
DISHWASHER WHIRLPOOL WDT780SAEM1 Upon arrival the unit was full of water and dead. The door PANNEL and kick plate were missing upon arrival. The lip seal was deformed and needing of replacement as well as th control and the wire harness. The control and harness melted. Cx wanted whirlpool to pay for whole repair so she is calling them for further AUTHO. Parts needs are listed as follows.W11027902 harness W10850371 sealW10854221 control
Jonathan B.
DRYER WHIRLPOOL WGD8000DW4 Part delay.; saved tckt
Frank P.
WASHER WHIRLPOOL WFW75HEFW Customer stated during wash cycle Water doesn’t fill the tub at all Performed diagnostics Inlet valve is defective and pressure switchInstalled both partsTested Passed Job completed
Cesar H.
REFRIGERATOR KITCHENAID KRFC604FSS01 Frozen evaporator evap thermistor reads 93 degrees far out of range rerouted for evap cover assembly will have thermistor on it ; ordrng 1 W11395635 (EVAP COVER ASSEMBLY)
Andy H.
REFRIGERATOR KITCHENAID KRSC500ESS00 "Not cooling, found bad thermistor, replaced thermistor and housing, tested unit working properly"
Andy H.
DRYER WHIRLPOOL WGD5000DW3 "Drum was damaged, replaced drum tested unit working properly"
Frank P.
REFRIGERATOR KITCHENAID KRSF505ESS01 Customer stated freezer is fine cooling and making ice Its the refrigerator side isn’t cooling as it should Performed diagnostics Found both condenser fan isn’t working as it off/on Air flow scroll fan motor isn’t working at allDispenser control board isn’t working at timesNo fault codesWill order parts ; ordrng 1 W10251462 (fan-scroll) and 1 W10822640 (cntrl-elec) and 1 W11127829 (motor-cond)
Erick S.
RANGE AMANA ACR2303MFW3 Install new parts on unit. Re-tested it and unit is now cycling and heating on all burners. Job complete
Joe M.
DISHWASHER KITCHENAID KDPE334GPS0 Replaced pump and motor assembly unit is now functioning as designed.
Steven W.
WASHER WHIRLPOOL WTW8000DW5 "Ran diagnostics. Had f6e3, f7e8, f2e1 error codes. Found lid cracked at left hinge area. Replaced lid and L & R hinges. Ran auto test cycle. Fills, agitates, drains, rinses,dispenses, and spins properly. Wall receptacle worn( fire hazard ). Instructed customer to call electrician before using washer. Complete."
Steven W.
REFRIGERATOR WHIRLPOOL WRS315SDHW01 Ran diagnostics. Amp draw test 1.05 A. ( normal ). Replaced RC and FC thermistors. Normal frost pattern at this time. Unit is cooling properly at this time. Instructed customer to allow 2- 3 days for temps to stabilize. Complete.
Frank P.
REFRIGERATOR WHIRLPOOL WRS325FDAM04 Customer stated no lights on in refrigerator Performed diagnostics Found both lights are out Installed both parts Tested PassedJob completed picture shown
Rich S.
WASHER MAYTAG MVWX655DW1 New latch defective.... came in locked position.Still not latching correctly. Charge customer $72.20 for part; ordrng 1 W11307244 (latch)
Juan G.
WASHER WHIRLPOOL WFW94HEXW0 "Long drain error. Replaced drain pump. Door bellow not on properly, uninstalled bellow, reinstalled it as intended. Checked ops, unit is working fine."
Frank P.
WASHER MAYTAG MHW6630HW0 Customer stated that after a few washes the unit shows error codeF3E2 Performed diagnostics could find anything wrong Hoses not kinked Wires not crimpedI called Andrew Service manager Explained situation He says it’s a control board issueWill order part ; ordrng 1 W11325572 (cntrl-elec)
Juan G.
REFRIGERATOR KITCHENAID KBSD602ESS00 "Replaced ice maker and optic boards. Checked ops, unit is working fine."
Andy H.
WASHER WHIRLPOOL WTW4855HW1 "Not draining, found bad pump, replaced pump tested unit working properly"