"Found loose connection to drain pump. Fixed connection tested unit and is working properly, customer education on use and care of unit"

F3E1 pressure switch failure. Found kink in hose at the tub. Corrected and cleared code. Verified unit working as designed after service.

Removed and replaced motor and capacitor tested all works good at this time.

Found leds not lighting up. Removed and replaced all leds and tested unit. Unit functions normal now

"F9E1, found open wire harness at drain pump & latch broken, repaired wire harness at drain pump, replaced latch assy, ran self diagnostic cycle, unit operating as designed."

Upon arrival the door was loose. Found the door missing screws. Put in new screws from personal stock and tested unit. Unit functions normal now

"JB out 9/8/23 customer states during spin cycle washer. She shakes violently and water actually walks forward and hits the metal post in front of it . Upon arrival tested washing machine in drain and spin cycle. Allow washer to complete the cycle verified no shaking or vibration. Machine did not walk forward, but is sitting against the metal pipe. advise customer to evenly load close around the agitator when loading the washtubs this will help prevent off balance condition. further advised, sometimes even the most evenly loaded balance load will sometimes my grade off balance when this happens the cycle should be paused, and the clothing should be redistributed evenly around the agitator. Relocated washing machine about 4 inches back away from the post. Ran spin cycle again and verified machine. Does not shake or vibrate and does not walk. No parts required. No charge to customer. Job complete."

Installed hinge. Tested unit. Unit is working properly. Customer approves function at this time.

"Find arrival inspected unit, found that the the harness to the drain pump had a tear in it was able to splice the harness and reconnect it running unit through diagnostic cycles. Unit is now draining as it should unit passed all tests in diagnostic job complete."

Customer stated all door seals are not sealing. Removed snd replaced seals tested all works good at this time.

When the unit is turned off the unit light will come on. Loose neutral on back harness was loose. Reset connection.

"Upon arrival found unit with left front burner no light up, check the burner and burner has some debris in causing no light up, remove the block from orifice. Retest the unit and now unit is working properly. Job complete."

Checked unit .No issues with ice maker unit producing ice. Customer concern was ice buildup beneath tray. No ice buildup found showed customer how to remove tray properly. Unit operating as designed.

Found fridge not dispensing ice found jammed clear ice retest it out checking out ok complete no d3nts or dings cause by tech.

"F5E1, found harness to clean cycle lock shorting on cabinet, reseated wire harness on clean lock motor assy, tested clean functions, unit operating as designed."

Replaced ice maker and installed a water pressure reducer

Customer concerns: wet clothes. Washer not draining. Installed drain pump. Operation tested as designed. ; used 1 W11399437 (Drain pump) from stock

Unit not drying. I found that the venting in the house has a restriction. Airflow out dryer is normal. Flame is normal with vent disconnected and lint is building up on door with vent connected. Customer to call builder to correct as its new construction.

After replacing the faulty compressor I vacuumed out the system and recharged to 4.16 oz of r134a. all function tested ok and temps are dropping. Job completed

File number 86641356.Customer service to exchange unit. Non repairable

Air gap clogged. Drain pump clogged

Led new start device and cap. Plugged into unit and compressor started right away. Cx to allow 24 hours for temps to stabilize.

Found damper stuck open from some styrofoam on the inside of the diffuser. Cleared out the blockage and ran cycle. Unit passed all tests and is operating as designed.

"Upon arrival found unit with error code F8E0, F3E1 and F7E4, this about the blower no working properly and control status. This unit will need new controls and blower to resolve the problems. Inform this to the customer and customer is going to call customer service to get a concession for this repair. Job complete"

"Upon arrival fresh food cooling but freezer is not down to temperature. Inspected and found unit compressor and fans running. Ran stepper valve and could not get into to respond. Repowered unit back on and no response at 3wqy valve. Removed and replaced control board, powered unit and stepper valve is responding. Compressor is running, unit should start properly cool."

"Replaced heater kit, FC defrost thermistor, and clip. Unit is cooling properly at this time. Complete."

"Upon arrival found unit with door hinge loose, this because one of the screws was missing. Install other screws on the top left door hinge. Retest the unit and now unit is working properly. Job complete"

Checked washing machine. Run diagnostics on washer meets factory specs. Ren calibration washer calibration and once again washer checked

Replaced defective filter manifold.Tested ok

Installed parts tested check out ok complete no dents or dings cause by tech.

See pix Performed job per service pointer. Special Project: S27311 - PARTS evap to make access to failed components and replaced defective parts.

"JB out 9/8/23. Customers concern of water does not feel well enough water. Customer states that intermittently the dispenser drawer for detergent and fabric softener, sometimes leave the fabric softener and detergent in the drawer, even after the end of the cycle. Advise customer when normal wash is selected, the machine is designed to deliver a very, very small amount of water into the wash tub. Typically around 2 to 4 inches high from the bottom of the wash tub maximum only. This is normal and required by law is the normal wash light. When selecting heavy duty cycle or white cycle, towels, cycle or bulky items cycle and selecting cycle modifier DEEP FILL only of those above listed cycles, the machine during the course of the wash cycle will add more water about half a tub full. This is by design. Tested washer in Heavy Duty cycle and DEEP FILL option selected verified the water in the tub did fill to about 1/2 tub of water. See quick pic photo.Inspected detergent dispenser drawer assembly. Found detergent compartment siphon cap not properly installed. Corrected alignment on cap. Tested operation. Verified dispenser. Fills and syphons empty. Also tested Dispenser or Operation and Found operating correctly at this time. Unable to verify any mechanical problem, other than the misalignment of the detergent dispenser syphon Cap. Advise customer unable to find or verify any other Defect at this time. Remind customer to use only HE detergent and very, very small amounts typically that one measured a teaspoon maximum for this low, fill., high-efficiency washing machine.No parts used or needed. No charge to customer. Job complete."

Replaced suspension cam assembly and belt. Unit now working per design. Job complete

"Cx states clothes are soaking wet at end of cycle. Checked suspension. Suspension operating as designed. Splotch is intact. No signs of leaking Gearcase either. Checked error codes. F0e5(off balance load), f5e3(lid lock fault), and f7e6(motor fault) error codes present. Tested lid lock. Lid lock operational. Ran auto diagnostic test. Gearcase has failed. Cx declined repairs. Job complete."

Replace faulty drain pump. Tested after repair all ok.

Cx said unit just stoped working removed old unit installed new tested new unit new unit working as designed

"Replaced blower, motor and valve all tested good"

Replaced ice maker. Unit operating as designed as this time. Job complete.

"Unit is not powering on, there was 240 between line one and neutral between line 2 and line 1 zero volts present. Line 2 and rural 120 present. Possible damage to main control. Needs an electrician."

"Installed valve tested, unit functions as designed."

"JB OUT 9/8/23. Customer states unit will not spin and is smoking when it tries to spelling. Upon arrival found unit not connected or hooked up to water ordering. Customer was kind enough to connect water hoses. Drain line and electricity. Tested unit in spin cycle. Verified tub is locked and unit does not spin, belt is burning. Removed water hoses for water pump. Verified no foreign objects within water pumps. Inspected helix verified operating until pulley. Is lifted up then drive unit locks. I am able to turn into a spin basket by hand, but with great force, indicating a foreign object between the spin basket and outer tub. Per speed, queen warranty to the first single-family, household, consumer or by warranty transfer to new owner if the unit is operated in multi use, setting or commercial application the unit limited warranty is three years parts warranty. Only labor coverage is not included in this limited warranty. Alliance, laundry systems is not responsible for clothing or machine damage caused by foreign objects placed in the unit..There is a foreign object logs between the spin basket in the outer tub preventing the unit from spinning. Refer customer to customer service for resolution"

"Found loose connections to fill valve. Fixed connection, tested unit and is working properly, customer education on use and care of unit."

"Found defective door seal. Fixed door seal. Tested unit and is working properly, customer education on use and care of unit."

Not plugged in. PCM board reset. Operation according to design.

Found drian pump bad replaced tested working properly

Burner looks different because its a simmer burner head middle burner not working pulled orifice cleaned it out reinstalled and tested unit burner is lighting properly Job complete

Installed new valve and verified everything working as designed. Did not notice any leaks from new valve.

"Upon arrival, inspected unit, found that the icemaker had fallen off and was hanging from one screw, which, when it was filling with water, and the water was pouring out into the actual ice, been causing the ice in the ice bin to freeze into a flat plate I was able to tighten the screws. I got the icemaker back where it should be. Icemaker went through harvest mode and filled with water. Advised customer to give at least five days eight hours for the unit to start creating ice again job complete."

Wobbly noise during dry cycle. Pulled front apart and found blower wheel was loose on the motor. Tightened and retested. Noise gone.

"Builder unit , house not completed yet, Checked the unit opened the door found drain filter was clogged with paper , cleared out the filter and housing , tested operating ok now at this time"

"Replaced rotor and slider, ran diagnostics, recalibrated, no error codes, unit operating as designed. Job complete."

Installed parts and ran cycle. Unit passed all tests and is operating as designed.

Fridge was in defrost mode.explained how fridge works.fridge working properly.

Evaporator frosted. Neutral disconnected to from the element. Reset connection and defrosted the evaporator.

"Upon arrival customer stated the unit was shutdown a couple days ago. Check the unit and found some water by the second drawers. Check the unit and found ice maker on off position. Additional found unit with ice maker with E5, reboot the system and check again and now unit is doesnt have any more error codes. This unit now is working properly. Additionally found unit with ui drawer with loose connection causing failure. Job complete"

"Customer concerns: refrigerator dont stop running. At time of service freezer (-3), RC 38 degrees. evaporator pattern ok, fan motors working. Working as designed. Techline sr#7737285362. Customer instruct."

Ran diagnostic cycle with check line all functions tested OK unit did spin out. Sr# 7737286555.

"Installed compressor, pressurized to 250 psi and found no leaks, recharged with 69 grams of r600. Tested, unit functions as designed."

Installed harness. Ui and control. Tested. Unit is working properly. Customer approves functions

"Installed harnesses, routed tubing away from cabinet to fix vibration. Tested, unit functions as designed."

"Found unit not functioning in spin cycle, the lid latch did not have continuity, replaced with new lid latch, tested unit, working as designed. Job complete."

"Found missing door switch installed door switch, informed client to get approval on cosmetic issues"

Ran cycle and heard rollers wobbling. Replaced rollers and ran cycle. Unit passed all tests and is operating as designed.

Unit not draining. Drain port clogged really bad with stuff from rug. Would have to separate inner and outer tub. Could not separate. To fully repair unit would need tubs and gear case. Cleaned out as much as I could from under unit and inside tub. Customer ran load after I finished.

Replaced listed parts in order to fix intermittent not heating issue. Test do after repair multiple times heats fine. Call complete

F27x7 f19x1 code. Drain hose is to far in and is causing a suction. Case number on this call. 10996628. Chuck from tech line. Moved Stan pipe out and now unit should drain correctly. Job completed

Cx states water inside unit at end of cycle. There was an obstruction in air gap. Cleared obstruction. Tested unit. Unit operating as designed. Job complete.

"JB out 9/8/23. Install replacement user interface and main control board part numbers listed below reassembled unit and rebooted electrical system as required. Tested operation. Verify unit is cooling as designed. No charge to customer. Please note failure of the main control board has caused the machine to operate, erratically and defrost, frozen and refrigerated foods to the point of spoilage. Yes no charge to customer. Job complete."

Found ice built up around fan the feeds cold air into Icemaker. Removed ice and tested. Unit is working properly. Customer approves function at this time. Separate issue then the first. Bill GE for new problem.

Ran a full diagnostics test and found no codes. All checked out. Unit is now working as designed. Unit was out of balance but showed no codes. Tested drain and spin. Job completed. Ran unit with smart hq.

Pulled out existing staples from cabinetry / prepped and installed trim pieces with nail gun. Cx approves repair and is happy with results. Job complete

Running a diagnostics test to see whats going on. Ran 2 tests. Passed and no codes. Code read. Sensing done then lid f0e9 out of balance. Tested unit passed. Called tech line. Glen sr 7737284043. Unit was out of balance. Out of balance is corrected now. Washer is now working as designed. Job completed

Installed control and tested. Unit is working properly. Customer approves. Will call if no ice by tomorrow.

Cx states that it does not spin and wont heat up. Removed old unit. Installed new unit. New unit operating as designed.

Removed and replaced latch drawer switch and strike . Tested. Now working as designed

Called WPL to document gap in liner. Unit will be under review for exchange and WPL will reach out to Cx. Job complete. SR# 7737284298

Fond evaporator didnt have full frost pattern pulled vacuum let sit for 30 minutes it held recharged and ran unit there is no leaks and it has good heat exchange Job complete

"Found unit not powering on, contacted tech support, replaced control board, unit received power to control board but still did not power on, per tech line the warranty is voided, the unit is outside unprotected by the weather elements, unit has weathered damage, case# 10935072, provided to customer."

Lid assembly faulty. Picture. Broken hinges and glass. frame.

"Cooling fan motor running all the time. Need control board. W10536071; Need switches, W10269457; W10269458; W10211974; Thermistor. W10536989. Interlock: WP8206419; WPW10156813"

Found vent tube on inside fell off reinstall tested working properly

Unit sudsing up really bad in clean washer cycle. Cx has very soft water. Per rich at tech support the suds are caused by the soft water. He recommends using only 1/6 of amount of and 1/4 of the afresh. Unit functions normal at time of service. Suds are caused by the soft water. No fault to machine. Rich 7737283883

"Installed new timer and knob , tested unit,working as designed"

"Removed and replaced ice maker,valve,and sealed cabinet on top. Unit now working ok"

"Replaced ignitor brd, ran test bake cycle, unit operating as designed"

"Fixed- installed new parts (clutch, slider, rotor) calibration test pass- auto test pass- no leaks- no errors- unit now working per design- cx ok repair"

Installed new icemaker product tested ok complete

Replaced components and tested. Unit now working as intended.

"Complete- no errors- test pass in diagnostic- cx is not using rinse aid, cx needs to use rinse to help with drying and needs to use the 1 hrs wash cycle- cx is disabled and doesnt know how to use the dishwasher- there is nothing wrong with unit, working per design-"

Left side rack components disintegrated.Confirmed..replaced rack adjuster kit to restore as designed operation.

Found damper broken and wide open replaced damper retaped damper and defrost fresh food tunnel found fresh food sensors within tolerance did not replace also water valve cleared of unknown gunk complete

"Fixed- installed new parts (pump, cntrl elec, suspension) calibration test pass- auto test pass- no leaks- no errors- unit working as designed-cx ok repair"

After replacing the panel I did the program process to save the model and serial and it did. I then ran a diagnostic cycle and all tested ok. Job completed.

"Checked the unit the dishwasher was dead , not reacting to anything , switched the power plug to another outlet , unit turned on and tested ok now at this time , new home , house power outlet was bad , customer is going to have fixed , unit will operating normal after that"

Replaced blower and motor tested unit blower is on and running and turntable motor is spinning Job complete

"Found loose gear case drive pulley, tightened up and tested unit working as designed"

Replaced fan and ran cycle. Unit passed all tests and the noise is no longer present.

"Replaced transmission, agitator, slider, and pump"

"Replaced suspension, unit operating as designed, cx satisfied with noise reduction. Job complete."

Found washer with unit not been loading properly reposition retested check out ok complete no dents or dings cause by tech.