Local Reviews
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Jaime G.
DRYER-GAS MAYTAG MGD7230HW0 "Found out customer is drying small loads and explained to her, that’s exactly what happens with small loads not touching often the drying sensor Customer education. Trying to get familiar to this new models"
Raymond H.
REFRIGERATOR WHIRLPOOL WRT112CZJW "Called cx, no answer. Will need to verify with cx if unit still frosting."
Frank P.
WASHER ROPER RTW4516FW "Customer stated it doesn’t drain water it don’t workPerformed diagnostics It fills and stops then fills then drainsDrain pump is good Found bad control boardWill order part; ordrng 1 W11124712 (cntrl-elec)"
Enrique R.
REFRIGERATOR KITCHENAID KRFC704FSS02 "Kitchenaid refrigerator not cooling . Compressor and fan motors work , but there’s no frost pattern . Seal system issue . ; ordrng 1 W11393142 (COMPRESSOR )"
Jonathan B.
BUILT- IN MICROW WHIRLPOOL WMH31017AS2 Improper installation unable to uninstall and continue with the repair. Needs client to remove microwave to continue.
Isidore A.
DRYER - GAS MAYTAG MGD7100DC1 "Found inner door W11229601 defective part( includes and missing seal), part ordered; ordrng 1 W11229601 (door)"
Steven W.
WASHER MAYTAG MVWC565FW1 "Ran diagnostics. Found leaking at water inlet valve hot side threads, noisy belt.Needs fill valve, belt,and fill hoses.( Customer to get new fill hoses ). ; ordrng 1 W11038689 (WATER INLET VALVE) and 1 WPW10006384 (BELT)"
Darren A.
DISHWASHER AMANA ADB1400AGW1 "File 7727509975. Unit has no codes, all functions are working as designed."
Antonio D.
DRYER MAYTAG MGDB835DW4 Replaced thermal cut off and tested. Working ok. Checked vent for proper airflow.
Danny G.
DRYER WHIRLPOOL WGD5000DW Unit is giving bad burning smell and garage getting hot Test unit and found vent not installed into the rear of dryer Pull unit out and reinstall vent with clamp and foil tape Reinstall and test unit and dryer is now venting properly Unit is heating and cycling properly
Danny G.
OVEN WHIRLPOOL WOS51EC0AS NO POWER AFTER SELF CLEAN FOUND UNIT WITH DOOR LOCK AND NO DISPLAY PLEASE SEE PICTURES OF DAMAGE CABINETS Client ran a self clean cycle and unit shut off in the middle of the clean cycle and no power and that’s when client noticed his cabinets were peeling off This unit will require WP4449751 thermostats W10839510 controlWPW10641253 blowerWPW10545255 thermal fuse
Danny G.
WASHER MAYTAG MHW8200FC0 Unit is leaking water from the door Found faulty bellow Provided cod estimate to client and client decided to get unit repaired Replaced bellow Reinstall washer and ran a test no water leaks no issues Unit is working properly.
Danny G.
WASHER WHIRLPOOL WTW7500GW0 F2e1 F0e3 F0e5 F8e1 . Unit is taking too long to fill and unit is stopping in the middle of a cycle and digits are not completeFound faulty water valve and control ui Replaced valve and ui Reinstall washer and ran a calibration cycle Ran a self diagnostics test unit completed with no leaks and no issues Unit is working properly
Jonathan B.
WASHER MAYTAG MVWB865GW1 Found defective valve; ordrng 1 W11172234 (housing)
Juan G.
REFRIGERATOR WHIRLPOOL WRT518SZFG00 "Unit not leveled properly, freezer door making contact with freezer floor when closing it. Noticed a gap between liner and cabinet around the freezer cavity.Leveled unit properly, applied adhesive sealant around freezer’s liner and cabinet.; used 1 WP482338 (ADHESIVE) from stock"
Juan G.
WASHER WHIRLPOOL MHW8630HC1 "Customer only adding detergent on a load being washed basis. Instructed customer, The dispenser the washer has, needs to be filled entirely (lots of detergent) the unit will dispense detergent accordingly to every load. The unit will display low detergent warning on panel, to alert user to make sure to refill. Unit is working fine.Customer concerned new dryer smells like burnt.Model MGD8630HC1. Serial M94501829Dryer had been in use before arrival, allowed dryer to cycle on and off, no odd burnt smell present. Advised customer at times new unit’s will give off different smells when new, those smells go away with use over a short period of time. Dryer is working fine."
Lance V.
COOKTOP JENN-AIR C236B01 "Fixed-replaced let rear burner infinite switch per tech line request. Tested ok, unit is now working as designed and fully operational"
Danny G.
REFRIGERATOR WHIRLPOOL WRV986FDEM01 SR#7727512641Found faulty fan motor,Need to order part and rs call ; ordrng 1 W11109595 (motor-evap)
Kenneth M.
WASHER WHIRLPOOL WFW5620HW0 Installed ACU and tested unit. Unit is now working properly. Customer approve function at this time.
Tom R.
DRYER WHIRLPOOL WGD6400SW2 "Found Latch on Door broken, unable to hold to Strike. Informed customer that a second Latch is available on these Doors and that repair can be done without waiting for parts at the cost of using the secondary Latch, customer approves.Switched Door Latch’s, ran unit, check okay. No damage to unit or home from tech, job complete. "
Isidore A.
WASHER/COMMERCIA MAYTAG MVWP575GW0 "Found washer not into cycle Removed and installed new control W11411581 . Test washer no codes, found gearcase noisy and leaking oil. Needs W11213879 belt , W11131260 gearcase, actuator W11212745 and splutch W10721967 ; ordrng 1 W11131260 (gearcase) and 1 W11213879 (belt)"
Tom R.
WASHER WHIRLPOOL WTW8040DW4 "Entered diagnostics, found error codes F3E2, F8E1, F0E4, F0E3. Cleared error codes, entered diagnostic tests, Lid Lock good, Hot Valve not functional, Cold Valve functional, Agitate good, Drain good, Spin good. Visual inspection shows pressure from wall, replace Water Valve./Installed Housing, ran diagnostic tests, all components functional, check okay. Ran Recalibration Cycle, check okay. No damage to unit or home from tech, job complete."
Isidore A.
REFRIGERATOR KITCHENAID KRFC300ESS03 Found Damper WPW10594329 noisy part ordered. ; ordrng 1 WPW10594329 (control)
Danny G.
REFRIGERATOR KITCHENAID KRMF606ESS01 PLEASE USE AUTH CODE KPLOXOOAP1KPL0X00AP1Unit is not cooling properly Found faulty light switch and bad effort sensor and ol version of control Replaced fan motor with sensor and control Need to rs call for light switch ; ordrng 1 W11384469 (LIGHT SWITCH)
Dane K.
WASHER WHIRLPOOL WFW6620HC0 Remove and replace tub and rotor and stater and tested unit. Unit functions Normal Now
Juan G.
REFRIGERATOR KITCHENAID KBSD618ESS01 "U.I. Dispenser light, is flickering, it gets activated by itself. Unit stopped activating by itself after freezer door was opened or closed.Freezer door switch, Dispenser U.I., and main board if needed; ordrng 1 W10200659 (cntrl-elec) and 1 WP2321285 (switch) and 1 WPW10151236 (cntrl-elec)"
Dane K.
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 7727510881... butch Upon arrival the ice bucket was not full but there was ice in the bucket. Harvested icemaker and it harvested and field normally as designed. Call but at tech-support and found unit operating normally. But at tech-support stress the importance of opening the freezer from the middle so that unit doesn’t intermittently lose cooling due to a freezer door being left open. Unit functions normal at time of service no failure found by any of our technicians file number listed above
Kenneth M.
REFRIGERATOR KITCHENAID KRFF507EWH01 Needs tube and drip pan. Rescheduled customer for Saturday 4-4-20; ordrng 1 W10836964 (Pan) and 1 W11084807 (Tube)
John B.
LAUNDRY MAYTAG MVWX655DW1 The main controller failed. The customers washing with a very heavy load at the time she tells me. Replaced main control. The washer tested good at this time.
Isidore A.
OVEN KITCHENAID KEBS208SSS04 "Found F2E1 stuck key pad not verified, upper oven cutoff open verified, no heat upper oven.Removed oven from wall cavity , removed back panel and old upper oven fuse. Installed new thermal fuse/ cutoff and reinstalled panel and oven.Test oven operation at 350 degrees Fahrenheit both upper and lower ovens. Both oven working as designed at this time"
Tom R.
REFRIGERATOR KITCHENAID KRSC503ESS01 "Installed Control Board and Thermistor, entered diagnostics, check okay. No damage to unit or home, tech still returning with FC Door."
Raymond H.
WASHER MAYTAG MVWC565FW1 "Replaced gearcase, capacitor, shifter, pulley, motor and belt. Tested unit. Unit functions as designed."
Juan G.
WASHER WHIRLPOOL CAE2745FQ0 "Ran diagnostics, unit’s ops checked fine. Filled wash tub to a high level twice, unit did not leak.Sink in laundry room is clogged, paid attention to drain pipe during unit draining. Drain pipe did not overflow, but water backed up in sink lowered during both drain cycle tests. Possible temporary clog on building plumbing, sink’s drain, does need to be cleared."
Erick S.
WASHER WHIRLPOOL WFW560CHW0 Cycled unit found unit with bad Bello. Bello is misaligned. Also found unit with hole in Bello. Unit will need new Bello; ordrng 1 W11314648 (bellow)
Leon M.
WASHER WHIRLPOOL MHWE300VF00 Cx states that unit is making grinding noise during spinning cycle.After running diagnostic check find that unit has a bad gearcase assembly.Cx will get new unit.
James M.
DRYER WHIRLPOOL MGD9700SQ "Unit has weak heating coils, overheating after approx 10 min of drying. Also unit has degraded roller supports a causing thumping noises while operating. Customer said to hold on repairs. They may look into another u it based on age of this unit. "
Rich S.
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Cleared defrost drain, tested ok."
Rich S.
COOKTOP KITCHENAID KICU509XBL00 Instructed customer on cookware. Unit operating as designed.
John B.
DISHWASHER WHIRLPOOL WDT780SAEM1 The controller is not giving power to the heating system for the water heater. Also the water level is low. Ordering parts at this time did not have the proper parts.; ordrng 1 W10854221 (cntrl-elec) and 1 WPW10327249VP (valve-inlt) and 1 WPW10705575VP (sensor)
Rich S.
ICEMAKER KITCHENAID KUIX305ESS2 "Drain pump squealing and not not draining. This is a result of the original water valve not fill sump and pump running dry. Pulled apart, cleaned rotor. Ran 15 min. No noise, good frost pattern on the evaporator. Working as designed."
John B.
DISHWASHER WHIRLPOOL WDT790SAYM3 The dishwasher is not heating up the water. Error in the control not letting the dishwasher heat up. Ordering the parts; ordrng 1 W10539784 (cntrl-elec) and 1 WPW10705575VP (sensor)
Rich S.
REFRIGERATOR KITCHENAID KRMF706ESS01 "SR#7727237022 Ice in bin at the time of service, no way to verify slow production. "
Francisco S.
WASHER WHIRLPOOL WTW5000DW2 "Found issue with lid lock, removed and replaced lid lock after that I checked unit found no error codes, performed quick diagnostics cycle it passed. Calibrated unit and asked cx to run a few loads and report any issues Sr#7727510332 LEON"
Raymond H.
MICROWAVE WHIRLPOOL WML55011HS2 Upon arrival unit would heat then stop. Found magnetron shorting. Needs magnetron.; ordrng 1 W11402082 (MAGNETRON)
Francisco S.
WASHER MAYTAG MVWB765FC3 "Checked unit found error code f0 e3. Tested unit all functions are working as designed. Referred cx to video by Maytag on proper loading,proper detergent use,and sorting. Documented with tech line.Sr#77227511045 Rick"
Steven W.
REFRIGERATOR KITCHENAID KRFC300ESS01 "Found right RC door gasket magnet is coming.out, noisy damper. Customer declined repair at this time. May call back."
Chase F.
DISHWASHER KITCHEN AID KDTM354DSS4 Cx concern that unit is not getting her dishes clean. Ran through test cycle and all functions are working properly and as designed. Performed calibration to board. Instructed cx to get dishwasher cleaner and run through a cycle to help break down enzymes. All ops are testing normal. Job complete. Job complete.
Rich S.
DISHWASHER KITCHEN AID KUDP02CRBS2 Per Trade Partners. Reorder tub with special packaging..Part is PSP...; ordrng 1 W10412852 (tub-dishwr)
Enrique R.
WASHER WHIRLPOOL WTW5000DW2 "Inspected whirlpool washer . Customer concerns , unit makes squealing noise . Gearcase leaking . Installed gearcase and cam assembly . Performed calibration . All functions tested normal . No leaks . ; used 1 W10721967 (CAM ) from stock"
Frank P.
DISHWASHER MAYTAG MDB4949SHZ1 Customer is the tenant Named James Dishwasher still outsideHe says the owner received a phone call from Home DepotHome Depot says too have dishwasher installed back into home And once it’s installed Home Depot will send one of their technicians too due service diagnostics Job completed
Andrew P.
REFRIGERATOR KITCHENAID KBFN506ESS01 Removed and replaced compressor evaporator dryer tubing. Pulled vacuum on unit and unit held vacuum. Charged unit with 5.5 ounces of R134A. Turned on unit with 10 minutes for compressor to come on. Compressor would not fire neither would fans checked inverter board and saw LEDs blinking verified code and inverter is not seeing 36 V return from main board. Checked red and black wire on main board and was not getting 3 to 6 V DC. Or a new main board and inverter board. Rescheduling for Saturday; ordrng 1 W10645666 (invrtr-box) and 1 WPW10739408 (cntrl-elec)
Frank P.
REFRIGERATOR KITCHENAID KRMF706ESS01 Customer stated not reaching temperature in refrigerator side Freezer working fine Performed diagnostics With Tech line and Service ManagerTech line says to install main switch board and thermistor and evaporator Installed all partsEvaporator workingInstructed customer to wait 24 hours until it reaches current temperature.
Frank P.
WASHER MAYTAG MVWC565FW Customer stated not draining and making weird noisesPerformed diagnostics Found drain pump defective And belt wornInstalled partsTested Passed Job completed
Chase F.
WASHER MAYTAG MVWC565FW1 This is the SECOND time I have received the wrong latch. This is the correct part number. Scheduling for tomorrow. ; ordrng 1 W11307244 (LATCH)
William L.
RANGE WHIRLPOOL WFG525S0HS1 "Found oven door hinges is bent, ordered oven door hinge kit; ordrng 1 WPW10299224 (hinge-door)"
Jonathan B.
REFRIGERATOR WHIRLPOOL WRS325FDAM04 Found defective light and frozen drain line; ordrng 1 WPW10515057 (light) and 1 WPW10515058 (light)
Timothy J.
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Called wpts(77273478 ) I Had a video conference where I showed them the crimped wires explained what I have replaced already (control, damper w/ both thermistors) as well as silicone around the door. Explained the resistance ratings I saw at the board and the mixed temps I get from my meter and the data loggers. WPTS states they will put the unit up for review."
Timothy J.
REFRIGERATOR WHIRLPOOL WRS571CIDW00 Installed door. Unit operating as designed.
Frank P.
WASHER MAYTAG MHW6630HW0 Customer stated F3 E2Performed diagnostics Installed partTested Still showsF3E2Called tech lineSr#7727510195,Found that the main control board Is defective Will order mothercontrol board; ordrng 1 W11322883 (cntrl-elec)
Timothy J.
DISHWASHER WHIRLPOOL WDT750SAHZ0 Installed adjuster. Tested. Unit operating as designed.
Timothy J.
RANGE WHIRLPOOL WFG770H0FZ0 Installed parts. Tested unit. Unit checks ok.
Frank P.
WASHER WHIRLPOOL WFW75HEFEFW0 Customer stated F3E1Performed diagnostics During 4 minutes into cycle it stops shows error code F3E1Installed parts shows same thing F3 E1Spoke too Andrew and explained situation He says water temperature switch is faultyIf switch is still faulty then replace boardNeed to order part; ordrng 1 W11208385 (sensor)
Irvin F.
DISHWASHER KITCHENAID KDPE234GPS0 Removed DW from the hole. Removed power. Installed the parts. Reinstalled the unit. Ran the test cycle passed. All ops normal.
Irvin F.
WASHER MAYTAG MVWC565FW1 Removed power. Replaced. Gearcase and other components. Powered and calibrated unit passed. All ops normal.
Frank P.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Customer stated loud noises from refrigerator Performed diagnostics Called tech line and Need fan motor inside ice makerWill order part ; ordrng 1 WPW10308033 (motor-evap)
Irvin F.
ICEMAKER WHIRLPOOL WRS571CIDM02 Removed power replaced icemaker and control boards. The unit needs to reach temp to produce ice. All ops normal.
Lance V.
WASHER MAYTAG MVWX655DW1 "Tech line- waited on hold for 10 minutes unable to reach for documentation122v to control board, status light not lit indicating a failed control board. Need to re route with board and pump.; ordrng 1 W10876600 (drain pump) and 1 W11116592 (cntrl-elec)"
Irvin F.
REFRIGERATOR KITCHENAID KRFF507HPS00 Removed power from the unit. Installed valve and ice maker. Powered unit. All ops. Normal.
Lance V.
WASHER MAYTAG MVWB855DC3 "F7e9, f8e6- gearcase problem, making loud screeching noise during operation. Needs major overhaul, also *wash-plate is welded to gear-case and needs to be sawed/broken off, ; ordrng 1 W10811956 (drum assy) and 1 W10902814 (washplate)"
Irvin F.
DRYER WHIRLPOOL WED8500DC1 "No heat. The unit is not heating. Found the thermal cut off failed. Removed failed component. Assembled and test the unit, passed. All ops normal. ; used 1 W11050897 (CUTOFF-TML) from stock"
Irvin F.
REFRIGERATOR WHIRLPOOL KBFN502EPA Cx says the ice maker is making too much ice. The 7nit is making ice. Main issue is the ice maker needs to be turned off. Cx is not using ice as much as it’s being produced.
Cruz B.
REFRIGERATOR WHIRLPOOL WRS325SDHB04 "Fixed - installed all new parts (cntrl elec, thermistor, harness wire) found compressor, lights, fans, gasket, ice & water dispenser to be working as designed, allow 24 for cooling and ice production, cx ok repair. ; used 1 WPW10384183 (THERMISTOR ) from stock"
Cruz B.
DISHWASHER WHIRLPOOL WDF520PADB7 "Fixed- customer instructed- cx claims unit will not start, found front controls to be locked causing unit not to start, unlocked front controls and put unit in a diagnostic test mode it completed filled, wash, drain, heated, no codes, no leaks, instructed cx on each cycle and what they do, what soaps to use, how to load dw, unit is working as, cx ok repair."
William L.
REFRIGERATOR KITCHEN AID KRFC704FBS00 "S27311, replaced evap cover & main control, relocated defrost thermister to optimum location, tested unit dispenser & fan functions, tested ok, unit cooling at this time"
Joe M.
DRYER MAYTAG MEDC465HW0 Unit is not powering on. On inspection found unit is not powering on due to the thermal fuse not allowing power to pass to unit. Replaced thermal fuse and unit began to function as designed. Job complete.
Irvin F.
REFRIGERATOR WHIRLPOOL WRX986SIHV00 Repeated issue icemaker housing building ice in the fresh food section. Fresh food doors sealing properly. Replace adapter use per magum kit. Remove velara seal. ; ordrng 1 W10280988 (gasket) and 1 W10320706 (gasket) and 1 W10635022 (adapter) and 1 W10688359 (sealer-gum) and 1 W10706850 (heater)
Joe M.
WASHER WHIRLPOOL WFW92HEFC0 Customer needed drain pump because her old drain pump was not draining water. Customer had a drain pump she received from Best Buy before they shut down and asked me to install her drain pump. Replac3x drain pump unit is now functioning as designed. Job complete.
Joe M.
DRYER - ELECTRIC WHIRLPOOL WED4616FW0 Unit would not power due to a broken door switch. Complex provided door switch and had me install it because they cannot enter anyone’s house due to the covid 19 pandemic. Replaced door switch and unit began to function as designed. Job complete.
Joe M.
DISHWASHER WHIRLPOOL WDF520PADM7 Unit will not drain. On inspection found unit will not drain due to glass have shattering in drain pump and destroying motor. Replaced drain pump motor and cleared drain hoses of all glass. Unit is now functioning as designed. Job complete.
Joe M.
DRYER WHIRLPOOL WGD4815EW2 Units motor is jammed and cannot be I jammed customer does not want to go through with the repair .
Jonathan C.
DRYER WHIRLPOOL WED5000DW Found door seal ripped replaced tested working to spec
Cruz B.
WASHER WHIRLPOOL WFW8620HW2 "Needs more work- found errors code f7eA, f7e8 motor disconnected errorr, motor over temp harness issue, unit will not complete cycles stops at mid cycle according to the cx, ordering parts for unit, parts are PSP ; ordrng 1 W11318751 (harns-wire) and 1 W11352122 (CNTRL ELEC) and 1 W11354542 (MOTOR )"
Jonathan C.
REFRIGERATOR KITCHEN AID KRSC503ESS Tested unit found water filter not installed all the way reinstalled tested working to spec
Jonathan C.
FREEZER WHIRLPOOL WZF34X20DW01 Found gasket not sealing heated tested now sealing
Joe M.
WASHER WHIRLPOOL WFW5620HW0 Customer is stating whirlpool told us to come out with these parts.; ordrng 1 W11316246 (switch-wl) and 1 W11319991 (cntrl-elec) and 1 W11322903 (cntrl-elec)
Patrick C.
WASHER WHIRLPOOL WTW5000DW1 Found the unit not spinning. Shifter error. Verified issues. Removed and replaced shifter. Tested u it. All ops checked good
Patrick C.
WASHER MAYTAG MVWC565FW Found the unit not operat8ng properly. Clothes still wet after cycle is done. Checked errors and found bad latch. Removed and replaced latch. Tested unit. All ops checked good
James M.
WASHER MAYTAG MVWB835DW4 Installed new gearcase and tested. Unit now working as intended and customer approves function at this time.
James M.
WASHER WHIRLPOOL WFW6620HW Found unit with over suds error code. Tested unit replaced pressure switch and unit is working as intended.
Jonathan C.
WASHER MAYTAG MHW5630HW0 Found valves stripped needs valves ; ordrng 1 W11036928 (valve) and 1 W11036930 (valve)
Dane K.
DOUBLE OVEN KITCHEN AID KEBC247VVVL03 Upon arrival the customers concern was that she heard the fan running but did not see the fan running when she looked inside the oven. The fan the customer was seeing was the convection fan and customer was running normal big mode. When I put unit into convection Bake the convection fan motor turned on with no issues. Unit functions as designed by manufacturer
Patrick C.
RANGE WHIRLPOOL WEG515S0FV2 Ordered wrong part; ordrng 1 WP9761013 (latch-door)
Patrick C.
DRYER ELECTRIC WHIRLPOOL MVWC300XW0 Found the valve cracked causing leak. Replaced. Unit won’t start. Control getting power but no ops. Needs control ; rqstng P&A on 1 W10438123 (cntrl-elec)
Steven W.
WASHER MAYTAG MVWB765FW1 "Ran diagnostics. Had f2e1, f0e4 error codes. Cleared error codes. Water temps wrong. Found thermistor connector on fill valve not in connector all the way. Reinserted connector into fill valve. Ran load size calibration, auto test cycle. Fills, agitates, drains, rinses,dispenses, and spins properly. Instructed customer to use less detergent. Complete."
Patrick C.
DISHWASHER MAYTAG MDBS561AWB Need to reorder part; ordrng 1 WPW10130695 (latch kit)
Rod H.
WASHER WHIRLPOOL WFW560CHW0 Won’t fill with waterConfirmed Both hot and cold water valve not supplying hot water.Found connectors not fully seated to solenoids.As designed op after reconnecting harness
Patrick C.
REFRIGERATOR WHIRLPOOL KRMF706ESS01 Bins deformed causing door to stay open. Needs new bin ; ordrng 1 W11387053 (BIN)
Rod H.
REFRIGERATOR MAYTAG MRT118FFFH04 Sounds like a washing machine Confirmed by video recording although machine only does it every once in awhile.Unable to determine by video recording as to where the issue lies. Sounds like compressor noise in back round but other noise seems to oscillate fan noise.Ref 7727512153. David at techline agreed that this was normal as to different conditions affect machine loads which can cause different pressures and in turn causes different noises.
Rod H.
WASHER WHIRLPOOL MVWB865GC1 Office Preid’d part corrected issue experienced. Test op after recalibration quick test...........normal.
James M.
REFRIGERATOR MAYTAG MSS26C6MFW01 "Found unit with ce chute door not fully closing, allowing warm air in under icemaker causing ice buildup. Ordering new ice chute. Will return when parts arrive. ; ordrng 1 W10889430 (door-ice)"
James M.
REFRIGERATOR KITCHENAID KRMF606ESS00 "Found unit with clogged drain pan and unresponsive fan n freezer ordering new drain and fan blade. ; ordrng 1 W11084807 (extension) and 1 WP67006337 (blade- fan)"
Rod H.
DISHWASHER WHIRLPOOL WDF520PADM7 Cx opened box after delivery to attempt to have installed and uncovered damage to outer door panel.Cx will seek exchange through Lowe’s
Rod H.
WASHER MAYTAG MVWX655DW Excessive noise and machine walks all overConfirmed worn drive parts and susp.Recalibrated and tested returning product to as designed op; pckd up 1 W10902814 (washplate)
Michael M.
RANGE WHIRLPOOL WFG525S0JZ0 While waiting for new parts to arrive oven door fell off and broke additional parts. Left door trim W10761018Right door trim W10746435Office to schedule return visit when parts arrive.; ordrng 1 W10746435 (RIGHT DOOR TRIM) and 1 W10761018 (LEFT DOOR TRIM)
Steven W.
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Ran diagnostics. No error codes found. Called tech line. SR # 7727513719. In test #15 it was 01. Per tech line. Optics are not working. Needs emitter and receiver boards. ; ordrng 1 W10870822 (CONTROL- EMITTER) and 1 W10898445 (CONTROL- RECEIVER)
Jaime G.
DRYER WHIRLPOOL TGDS740JQ1 "Found a broken belt, and worn rollers had them replaced as well as doors intermittent switchDryer ok"
Erick S.
REFRIGERATOR WHIRLPOOL WRV986FDEM Install new parts on unit. Re-tested it and it passed all test with no failures. Job complete
Erick S.
OVEN KITCHEN AID KOCE500ESS Installednew parts on unit. Re-tested it and it passed all tests were no errors. Job complete
Darren A.
RANGE AMANA AGR6603SFW2 "Replaced of burner , checks out okay."
Darren A.
REFRIGERATOR MAYTAG MFI2570FEZ07 "Replaced ff fan motor and blade, running quietly now."
John B.
M/W OTR WHIRLPOOL WML55011HS0 The lights in the fan do not always turn on. Replaced the left hand control board for the lights in the fan. Cleaned out the connector. The fan and the light tested good at this time
John B.
RANGE WHIRLPOOL WFG320M0BS3 This apartment is vacant. informed the customer they do not have a anti-tip bracket. The gas company detected a leak at the safety valve. replaced the regulator and a safety valve. The gas was shut off to this apartment and I could not test it.
John B.
DRYER ELECTRIC WHIRLPOOL MVWB835DW1 Had a steady fault code in the washer would not turn on. Replace the main controller in the consul together. The washer tested good at this.
Lance V.
WASHER WHIRLPOOL WTW7500GC2 "F8e1, F3e2 error. Found faulty valve assembly thermistor out of range causing no fill. Replaced valve housing assembly . Ran calibration and passed, auto test passed. Unit is now fully operational and working as designed"
Cesar H.
WASHER MAYTAG MVWB765FW3 Found worn suspension not dampening movement of tub assembly replaced suspension all tested good
Jaime G.
WASHER MAYTAG MVWB865GC0 "Found lid tapped up on the right hand side hinge. Lid cracked damaged needs to be replaced. Also, found a noisy drain pump; ordrng 2 WPW10078270 (screw)s and 2 W10708966 (bearing)s and 1 W10817363 (top) and 1 W10876600 (drain pump) and 1 W11256781 (lid)"
Cesar H.
DRYER WHIRLPOOL WGD8000DW4 "Replaced motor, harness, and control all tested good"
Cesar H.
DRYER WHIRLPOOL WGD4985EW1 Found open thermal fuse cutting off voltage to ignition system replaced fuse unit tested good
Cruz B.
REFRIGERATOR WHIRLPOOL WRS588FIHV00 "Fixed - installed all new parts (ice bin, seal, coupling, cntrl elec, thermistor) found compressor, lights, fans, gaskets, ice & water dispenser to be working as designed, allow 12 hrs for proper cooling, cx ok repair."
Cruz B.
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Fixed for fcc- cx claims upper rack adjuster rollers have broken off during a cycle, found both left and right adjusters to be broken off found pieces on bottom, I then installed new part (adjuster) upper rack is now rolling in / out as designed, cx ok repair."
John B.
REFRIGERATOR KITCHENAID KRFC704FPS03 The icemaker is not working. No cold air is being pumped into the icemaker ice box. Replace the icemaker because it had an open center. Ordering more parts to repair this.; ordrng 1 W11093037 (cntrl-eleC) and 1 W11394920 (EVAPORATOR COVER ) and 1 W11407678 (FAN)
Cruz B.
DRYER MAYTAG MEDC215EW0 "Fixed-COD- found unit not starting, found inside drum light to be on, checked for voltage at block terminal and found 245v, removed back panel and tested thermal fuse and found it to be bad causing unit not to start, I then installed new new part (thermal fuse) reassembled back panel and tested unit in a high heat cycle it heated fine, runs quiet."
Alejandro C.
REFRIGERATOR WHIRLPOOL WRT148FZDW01 "Found the unit freezing in the refrigerator side temperature 26’, replace refrigerator thermistor, control board and freezer thermistor unit work normal for this time"
Chase F.
WASHER MAYTAG MVWX655DW0 Found a stripped hub not allowing for unit to spin. Installed new hub all ops now testing normal. Job complete.
Chase F.
OVEN WHIRLPOOL WOS72EC0HS01 Found console shorted out. Pulled out oven. Installed new console. All ops now testing normal. Job complete.
Antonio D.
DRYER ELECTRIC MAYTAG MVWX655DW1 "Replaced main wire harness, motor, main board,latch Assyrian and suspension. Tested unit. Working ok."
Cesar H.
MICROWAVE AMANA AMV2307PFW2 F1E4 code relay code found it is properly wired determined failed control ; ordrng 1 W10849846 (cntrl-elec)
Francisco S.
REFRIGERATOR WHIRLPOOL WRS588FIHZ Cx stated unit was freezing food on top shelf. Inspected temperature with my thermocouple and found temperature is fine in fc and ffc. Advised cx to keep area by damper clear and not to place high moisture food items there. Also documented with tech line.Sr#7727512689 Kathy
Cesar H.
RANGE WHIRLPOOL WFG505M0BS3 Failed ignitor and oven door gasket ; ordrng 1 W11176454 (igntr-oven) and 1 WPW10535778 (gaskt-door)
Francisco S.
WASHER AMANA NTW4516FW2 Checked unit found no error codes. Cx’s outlet is not grounded. Informed cx this can make control do odd things sometimes. Calibrated unit and tested unit now working as intended.
Danny G.
WASHER WHIRLPOOL WFW8620HW2 Soap dispenser is leaking Found faulty dispenser Replaced dispenser and drawer Reinstall unit and ran a test cycle and unit completed with no leaks and no issues Unit is working properly
Kenneth M.
WASHER WHIRLPOOL WTW5000DW3 Installed actuator and tested unit. Unit is now working properly. Customer approves function at this time.
Kenneth M.
WASHER MAYTAG MVWX655DW1 Installed motor and belt. Tested unit. Unit im s now working properly. Customer approves
Jim S.
REFRIGERATOR KITCHENAID KRSC503ESS01 Contamination through the system. Black substance plugging up the drier. Capillary tube in the freezer is blocked. Fresh food side is getting a partial frost part. Calling tech line received a service number of 7727512093.
Francisco S.
DRYER WHIRLPOOL WGD4950HW0 Checked unit found broken door switch. Ordering part RS for Friday.; ordrng 1 WPW10569603 (switch-dor)
Francisco S.
WASHER MAYTAG MVWX655DW1 Checked unit found error code F7 e6. Unit is agitating and spin at the same time. Ordering tub as I need to replace it as well.; ordrng 1 W10752719 (basket)
Jim S.
DISHWASHER WHIRLPOOL WDT750SAHZ0 Replaced soap dispenser. Unit tested ok
Dane K.
OVEN WHIRLPOOL WOS51ES4ES01 "Uninstalled Evan from cavity. Removed and replaced fan, fuse and thermal fix. Reinstalled oven and tested unit. Unit functions normal now. Please get double labor for uninstalling and reinstalling oven"
Francisco S.
DISHWASHER WHIRLPOOL WDT710PAYM2 Checked unit found multiple codes 7-1/6-2/8-1/6-6. Found low incoming water causing issue. No obstruction. Part received was damaged re ordering and RS tomorrow.; ordrng 1 W10327249 (water inlet valve)
Hector Z.
REFRIGERATOR WHIRLPOOL MFI2568AES I rechecked the unit and I found unit running with normal temperatures. Customer concerned of intermittent condition. Replaced Main Electronic Control (W10890094). Reprogrammed the Control and tested ok.
Danny G.
WASHER WHIRLPOOL WGT4027HW0 Not spinning Found broken harness to cap and damage cap and splutch pulley Need to order parts and rs call ; ordrng 1 W10721967 (drive pulley) and 1 W11158830 (capacitor) and 1 W11417071 (LOWER HARNESS)
Hector Z.
WASHER WHIRLPOOL MVWB865GW0 "Customer was concerned of washer not filling. I set the unit in diagnostic and there was a F8E1 code (Low Fill, no fill). I ran a manual diagnostic test and the cold water solenoid was not dispensing water. Replaced the Water Valve (W11165546). Tested ok."
Kenneth M.
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Not freezing but cold. Low freon charge. Leak at evap. Ordrring new evap. Rescheduled customer for wednesday 4-7-20; ordrng 1 W11256565 (Evap)
Leon M.
RANGE WHIRLPOOL WFG320M0BS3 Cx states that unit is not working properly bake and broil mode is not heating up.Replaced all selected parts After running diagnostic check unit working properly as designed
Leon M.
WASHER WHIRLPOOL WFW92HEFC0 Replaced all selected parts.After running diagnostic check unit working properly as designed.
Jim S.
RANGE - ELECTRIC JENN-AIR JGS9900BDS Bake ignitor is weak. Right front burner ignitor is broken. The burners will not come off without drilling them all but one screw is seized. Control panel not accepting commands ; rqstng P&A on 12 WP400021-1 (screw)s and 2 74011741 (holder- or)s and 3 WP74009336 (igntr-surf)s and 1 WP7432P143-60 (igniter- b) and 1 WP7527P086-60 (holder-orf) and 1 WP7527P087-60 (holder-orf) and 1 WP8507P236-60 (cntrl-elec) and 1 WPW10206071 (panl-cntrl)
Leon M.
REFRIGERATOR WHIRLPOOL WRT318FZDM00 Cx states that unit is not cooling on both compartments.After running diagnostic check find that unit has a bad compressor and evaporator.
Hector Z.
REFRIGERATOR KITCHEN AID KRMF706ESS01 "Customer was concerned of fresh food compartment lights are dim. I checked the unit and I found freezer compartment LED Light out. Replaced LED Light (W10908166). Tested ok.Also I found Freezer Door not closing properly, Door Gasket falling down due to lost of foam in the door, Door Liner not holding the Gasket. Door has to be replace.; ordrng 1 W10815701 (dor-fip ss) and 1 W10839793 (nameplate)"
Leon M.
LAUNDRY AMANA NGD4655EW0 Replaced all selected parts After running diagnostic check unit working properly as designed
Hector Z.
OVEN JENN-AIR JJW3830DS02 "Customer is concerned that the oven frequently stop in the middle of the cooking period, or beeping when is not in use. I set the unit in diagnostic and I found a F2E1 code (Stuck/Shorted Key). Ordered Console (W11232121) and rescheduled.; ordrng 1 W11232121 (panl-cntrl)"
Hector Z.
WASHER MAYTAG MVWB835DW4 "Customer is concerned of washer not spinning properly. I set the unit in diagnostic and there was a F7E5 code (Shifter Failure). Ordered: Electronic Control (W11170796), Clutch (W10754448), and the Slider (W10734521). ; ordrng 1 W10734521 (slider) and 1 W10754448 (clutch) and 1 W11170706 (cntrl-elec)"
Hector Z.
FREEZER KITCHENAID KRMF706ESS01 "Customer still concerned of refrigerator not producing ice at all. I set the unit in diagnostic and ran test (#45, Ice Maker Fill Valve), the Fill Valve got energized but not filling the Ice Maker Try. I checked Assembly and I found the Ice Maker Fill Tube iced up, I checked for 12VDC at the heater connector an there were present. I contacted the Tech Line (SR#7727407686) and he recommended to replace the Fill Tube Heater. Ordered:Water Tube (W10815476), Water Tube Heater (W11226501), LED Power Supply (W10804160).; ordrng 1 W10804160 (cntrl-elec) and 1 W10815476 (tube-water) and 1 W11226501 (heater)"
Enrique R.
DRYER AMANA NED4655EW1 "Inspected amana dryer . Customer concerns , not heating . Found shorted heating element ( broken coil ) . Installed element and hi-limit stat . All functions tested normal ."
Enrique R.
WASHER WHIRLPOOL WTW4816FW2 "Inspected whirlpool washer . Customer concerns , vibrating excessively ( weak suspension ) . Installed suspension assembly . Tested it . All functions tested normal . No leaks ."
Leon M.
COMPACTOR KITCHENAID KTTS505ESS Replaced motor drive unit still not working.Ordering previous parts ; ordrng 1 9870498 (bracket) and 1 W11243179 (switch-saf) and 1 WP777811 (switch-dir)
Erick S.
WASHER MAYTAG MHW8630HC0 Found unit programming stuck causing it not to change selections. Reprogram main control and ran unit through diagnostics. Re tested control UA test and unit is now allowing all cycle selections . Unit is now working properly as designed. Job complete
Leon M.
COOKTOP WHIRLPOOL WCE55US0HB01 Cx states that one of the burners is not lighting up After running diagnostic check find that burner assembly needs to be replaced ; ordrng 1 W10911303 (switch-inf) and 1 WP8273994 (elmnt-surf)
Kenneth M.
WASHER MAYTAG MVWB725BW0 Installed console and hub. Tested unit. Unit is now working properly. Customer approves.
Leon M.
DISHWASHER KITCHENAID KDHE704DSS0 Replaced all selected parts.Unit still not getting power.Ordering new control board after replacing I smelled like wire burners.; ordrng 1 W10538041 (cntrl-elec) (via SDM
Isidore A.
REFRIGERATOR KITCHENAID KBBR206ESS "Removed old refrigerator filter and installed new filter. Customer advised to let it fill and dispose of three(3) bins of ice. Before using ice. Can not do this for customer because, there is no water dispenser to clear filter"
Jonathan C.
DISHWASHER MAYTAG MDB8989SHZ0 Installed control tested working to spec
Jonathan C.
DISHWASHER KITCHENAID KDTE334GPS0 Found drain pump bad replaced tested working to spec
Frank P.
FREEZER WHIRLPOOL WRX988SIBM Customer stated not cooling refrigerator side as it should only freezer is not as cold with ice build upPerformed diagnostics Now found evaporator fan motor not working Need to order part; ordrng 1 W10633627 (motor-evap)
Patrick C.
RANGE WHIRLPOOL WFG550S0HZ1 Kept sparking one time the cust9mer turned burner to low. Changed spark module. Tested unit. All ops checked good
Steven W.
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 Replaced HV control. Ran diagnostics. Per diagnostics defrost sensor passed test. Unit is cooling properly at this time. Instructed customer to allow 24 hours before loading food. Complete.
Cruz B.
OVEN WHIRLPOOL WOC54EC0HS01 "Fixed - installed new parts (cntrl elec, sensor) I then tested unit in a bake cycle it heated fine, it cycled as well, no codes, no leaks, unit is working as designed, cx ok repair."
Randy C.
MICROWAVE JENN-AIR JMC2430DP01 Found board not working f2e1 stuck key error code. Replaced panel. Now has F606 communication error. Needs both boards found the board I installed not same part number. Bringing both boards ; ordrng 1 W10815465 (cntrl-elec) and 1 W11229663 (panl-cntrl)
Jonathan C.
REFRIGERATOR WHIRLPOOL WRS325FDAM04 Found lights bad replaced tested working to spec
Erick S.
RANGE ROPER FEP310VQ0 Cycled unit and found unit with shorted switch is causing it not to heat up. Found unit with burnt contacts at element causing failure. Unit will need new switches and element replaced. Also found urine on insulation causing odor. Found mice droppings surrounding unit. Do not recommend to repair.
Lance V.
DRYER AMANA NED4655EW1 Fixed- found faulty thermal cut off fuse. Causing no heat. Replaced cut off fuse and unit is now fully operational and heating as designed. Also recommended customer to have vent system cleaned.
Raymond H.
DRYER MAYTAG MGD5630HC0 "Replaced console and tested, unit functions as designed. Did not need main control."
Chase F.
WALL OVEN KITCHEN AID KOSE500ESS01 "F2e1 code again after replacing console. Called wpl tech line. Spoke with Austin from whirlpool. Checked harness, harness is good. Told to replace appliance manager. ; ordrng 1 W10588714 (CONTROL PANEL) and 1 W11179310 (CNTRL)"
Michael M.
REFRIGERATOR WHIRLPOOL WRS555SIHV00 Cx states ice is forming at top of freezer door againTook quick pics of gap at top of door.Used steamer to remove all ice built upUsed heat gun to reset door seal memory. Door is now sealing as designed took quick picAll ops are as designed job complete
Francisco S.
REFRIGERATOR KITCHENAID KUDF204ESB00 Checked unit found frost build up on separator towards back of ffc. Also found condensation and frost on fc ceiling. Ordering parts and will troubleshoot again.allow extra time so I can troubleshoot it properly.Sr#7727515365; ordrng 1 W10281315 (bimetl-def) and 1 W10772858 (thermistor) and 2 W10775534 (gasket)s and 1 W10788697 (cntrl-elec)
Michael M.
WASHER MAYTAG MVWX655DW0 "Cx States unit leaves clothing scoping wet at end of cycle.Inquired to soap useage and uses either 50% or 100% cup which is too much soapSpun tub and spins freely and is noisy . Spun wash plate and spins freely on the shaft.Ran auto service test unit is filling but very slowly.Agitation ops as designed, drains and when spin engaged sub slipped on main shaft. cx denied repair due to age"
Raymond H.
DISHWASHER WHIRLPOOL WDT710PAYM4 "Upon arrival cx states unit popped and then they smelled something burning. Inspected and found heater shorted, main harness burnt, control board burnt. Needs vent, control, keypad, heater, and harness. Need to document.; schdld next appmnt for 4/3 FRI !"
Michael M.
RANGE AMANA ACR2303MFW3 Cx states it takes 40 minutes to light a cigarette off the stove when she first got it only took 5 minutesOven doesn’t work she statesFound unit completely unresponsive. Unit is unsanitary and has roaches through out unit.Tech found open power circuit at 240v plugAdvised cx of issue. Job completeWill not return due to unsanitary work environment
Jaime G.
DRYER AMANA NGD4655EW2 Found a garment stacked in the blower wheel had it removed dryer ok
Rich S.
RANGE WHIRLPOOL MGR5780BDB Replaced open igniter. Tested good. Operating as designed.
Steven W.
DRYER ELECTRIC WHIRLPOOL WED5000DW2 Did not receive pre- edit parts. Replaced door handle. Dryer is heating and tumbling properly at this time. Instructed customer to call duct cleaning service to install vent hood. Complete.
Steven W.
DRYER - GAS WHIRLPOOL WGD5300SQ0 "Tested dryer. Not heating. Found wire off radiant sensor. Recrimped and reconnected wire to sensor. Tumbling and heating properly at this time. Instructed customer to have aluminum venting installef, to replace lint screen. Complete."
Michael M.
REFRIGERATOR WHIRLPOOL WRS321SDHW04 Installed new rc door LW10912366Used heat gun to reset door seal but door is not sealing properlyAdjusted bottom hinge adjuster and all hinges and leveled feet and still am not able to get doors to square up to the unit. .
Michael M.
DRYER WHIRLPOOL WED4850HW0 Installed new thermal fuse WP3392519Rebooted unit and unit did not start. Jumped start switch and unit is now tumbling. Needs start switch. WPW10446920Return 4-6-20 ; ordrng 1 WPW10446920 (START SWITCH)
Michael M.
DISHWASHER WHIRLPOOL DU1015XTXB5 Cx states u it is not washing properlyFound bad water valve just hums but does not fillWater valve to unit is located on the wall behind the appliance cannot shut off valve to verify water pressure to unit. Ordering inlet valve W11175771Return 4-6-20 ; ordrng 1 W11175771 (INLET VALVE)
Jaime G.
OVEN KITCHENAID KMBS104ESS00 Found an intermittent problem ordered parts. Need authorization for double labor; ordrng 1 461964654691 (capactr-mg) and 1 W10211972 (switch) and 1 W10211972 (switch) and 1 W10245183 (magnetron) and 1 WPW10492276 (diode)
Andy H.
WASHER WHIRLPOOL WFW560CHW0 "Not washing, found switch and main control bad, replaced main control and switch tested unit working properly"
Andy H.
WASHER MAYTAG MVWB765FW1 "No washing, found that lid switch is bad, replaced switch tested unit working properly"
Randy C.
WASHER KITCHENAID KDFE104DSS0 Safety was closed trying in the am ; schdld next appmnt for 4/3 FRI !
Raymond H.
RANGE WHIRLPOOL WEG750H0HZ0 "Upon arrival right rear burner not igniting. Found igniter had lowered from original position. Secured and tested, unit functions as designed."
James M.
WASHER WHIRLPOOL WFW6620HC Removed old water valves and replaced with new. Tested unit. All water valves operating as intended.
Jaime G.
DRYER WHIRLPOOL WGD9550WW2 Found several error codes. Checked the moisture sensor and the black wire was disconnected. Put it back in and removed lint. Checked dryer again and it worked ok
William L.
WASHER MAYTAG MVWC565FW0 "Replaced gearcase, agitator, basket & screw, ran self diagnostics, checked for codes, unit operating as designed."
Antonio D.
WASHER MAYTAG MVWC565FW0 Checked unit and tested hoses and cycles. Water is backing out of house drain. Advised client to call plumber to clean out drain. Unit is working ok.
Jonathan C.
DRYER WHIRLPOOL WED6400SW1 No service call it is a recall
Andy H.
REFRIGERATOR WHIRLPOOL WRF736SDAM14 Needs fan kit ; ordrng 1 W11224591 (motor-evap)
Andy H.
WASHER MAYTAG MVWB765FW0 Needs lid ; ordrng 1 W11259006 (lid)
Danny G.
REFRIGERATOR WHIRLPOOL WRT138FZDW00 Unit is making loud noises Found faulty evaporator fan motor Replaced motor and reinstall unit Advised client to allow 24 hrs for unit to reach proper temp Unit is now working properly
James M.
DRYER WHIRLPOOL WED4815EW "Unit has no power, unit need new fuses will return when parts arrive. ; ordrng 1 279816 (thermal cut off hi) and 1 WP3392519 (thermal fuse)"
Irvin F.
ICEMAKER WHIRLPOOL WRS571CIDM02 Removed power replaced icemaker and control boards. The unit needs to reach temp to produce ice. All ops normal.
Juan G.
DRYER WHIRLPOOL MGD8630HC1 "Customer concerned new dryer smells like burnt. Model MGD8630HC1. Serial M94501829 . Dryer had been in use before arrival, allowed dryer to cycle on and off, no odd burnt smell present. Advised customer at times new unit’s will give off different smells when new, those smells go away with use over a short period of time. Dryer is working fine."