Near Turlock, CA 95382
Lance
Job Details:
01/14/2020
WASHER MAYTAG MVWC465HW0
"F7e5 error Needs work- found broken belt, as well as cam failed with lots of plastic pieces on bottom cover. Need to order belt as well. We will re route with parts ; ordrng 1 W10721967 (drive pulley) and 1 W10913953 (actuator) and 1 W11239857 (belt)"
Near Atwater, CA 95301
Kenneth
Job Details:
01/14/2020
REFRIGERATOR KITCHENAID KRFF507ESS01
Found fridge evap frosted over again. Unit is on 8 hour defrost. Ordering new evap fan harness and fridge evap harness. Reacheduked customer for friday 1-17-20; ordrng 1 W11032800 (Harness) and 1 W11033168 (Fan)
Near Los Angeles, CA 91324
Danny
Job Details:
01/14/2020
REFRIGERATOR KITCHENAID KRMF706ESS01
Client needs all doors and rollers and all hinges and covers installed Reinstall all doors and handles and rollers All doors are closing and sealing properly All controls are working Unit powered up and started to cool Advised client to allow 24hrs for unit to reach proper temp
Near Simi Valley, CA 93065
Danny
Job Details:
01/14/2020
OVEN WHIRLPOOL KOSE500ESS04
Lights are flickering Found faulty control Replaced control and reinstall oven No floor or cabinet damage Test unit and oven is heating and cycling properly Lights are working properly
Near Simi Valley, CA 93065
Danny
Job Details:
01/14/2020
FREEZER WHIRLPOOL WRS312SNHM01
Unit is freezing inside freezerFound drain tube clogged Used steam gun and defrost sheet of ice Removed drain tube and found it clogged with insulation Cleared and reinstall drain tube Ran a cup of water through evaporator drain and unit is now draining properly Advised client to allow 24hrs for unit to reach proper temp
Near Los Angeles, CA 91342
Raymond
Job Details:
01/14/2020
REFRIGERATOR KITCHENAID KRFC300ESS01
Replaced slides and sealed RC. Tested unit. Unit functions as designed.
Near Simi Valley, CA 93063
Danny
Job Details:
01/14/2020
RANGE WHIRLPOOL Wfg320m0bs3
Left front Burner is not turning on Found faulty burner head Replaced burner head and reinstall Power up and test burnersAll burners are igniting properly
Near Bakersfield, CA 93307
Raymond
Job Details:
01/14/2020
WASHER WHIRLPOOL WTW5000DW0
"Replaced tub gearcase, basket, hub, splotch, motor. Tested unit. Unit functions as designed."
Near Los Banos, CA 93635
Kenneth
Job Details:
01/14/2020
WASHER WHIRLPOOL WFW8540FW1
"Unit leaving water in bellows. Cleared holes to drain water into tub and tested unit. Unit is now working properly. Customer approves. ; (created new UIS, deleted prior attachment to UisID 225982)"
Near Livingston, CA 95334
Kenneth
Job Details:
01/14/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ04
Adjusted fridge door. Door was hitting middle of unit. Adjusted door. Customer approves
Near Los Banos, CA 93635
Kenneth
Job Details:
01/14/2020
DRYER ELECTRIC MAYTAG MVWC565FW0
Installed actuator belt gearcase and agitator. Cam. Tested unit. Unit is now working properly. Customer approves fuc tion at this time.
Near Los Banos, CA 93635
Kenneth
Job Details:
01/14/2020
WASHER MAYTAG MVWB835DW4
Installed controls nd fascia and tested unit. Unit is now working properly. Customer approves function at this time
Near San Luis Obispo, CA 93405
George
Job Details:
01/14/2020
WASHER MAYTAG MVWC416FW0
Found washer agitator broken, replaced, complete. No dents or dings cause by tech.
Near San Luis Obispo, CA 93405
George
Job Details:
01/14/2020
DRYER MAYTAG MGDB835DW4
Found dryer testing ok customer concern dryer taking to long to dry reposition vent retested better air flow complete no dents or dings cause by tech.
Near San Luis Obispo, CA 93401
George
Job Details:
01/14/2020
RANGE WHIRLPOOL GY397LXUQ04
Installed parts tested check out ok complete. No dents or dings cause by tech complete.
Near San Luis Obispo, CA 93401
George
Job Details:
01/14/2020
REFRIGERATOR JENN-AIR JFC2089BEP01
"Found refrigerator for coldest reset lowest setting reset control due to not accepting commands. retested unit, now complete. No dents or dings cause by tech."
Near Bakersfield, CA 93312
Erick
Job Details:
01/14/2020
REFRIGERATOR WHIRLPOOL WRF989SDAE03
Found drip pan warped causing unit to leak. Unit will need new pan; ordrng 1 W10836964 (pan-drip)
Near Dos Palos, CA 93620
Kenneth
Job Details:
01/14/2020
WASHER WHIRLPOOL WTW5000DW3
Installed gearcase and drive pulley. Tested unit. Unit is now working properly. Customer approves functions this time.
Near Bakersfield, CA 93305
Patrick
Job Details:
01/14/2020
DRYER MAYTAG MGDB835DC4
"Found the unit not powering up. Took apart Check3d all connections and found something loose not sure what connection, but turned back on and it worked. All ops checked good"
Near Los Angeles, CA 91304
Danny
Job Details:
01/14/2020
M/W OTR WHIRLPOOL WMH32519FT1
Unit won’t heat and unit don’t start a cycle when pressing start and making loud humming noise Need to order parts and rs call ; ordrng 1 W10832024 (thrmst-fix) and 1 W10836753 (transformr) and 1 W11244494 (interlock) and 1 W11256462 (diode) and 1 WPW10693025 (magnetron)
Near Atwater, CA 95301
Kenneth
Job Details:
01/14/2020
WASHER MAYTAG MVWX655DW2
Found unit with OB load. Drive hub worn causing excessive play with basket. And suspension a bit bouncy. Ordering new suspension and hub. Rescheduled customer for 1-16-20. Also instructed customer on proper loading techniques. ; ordrng 1 W10528947 (Hub) and 1 W11130362 (Suspension)
Near Bakersfield, CA 93311
Andrew
Job Details:
01/14/2020
MICROWAVE WHIRLPOOL WOC75EC0HS03
Cx was still having issues with the clock resetting time. Oven was not connected to WiFi and could not receive software update. Connected Cx oven WiFi. Updated software. Reset clock.
Near Grover Beach, CA 93433
George
Job Details:
01/14/2020
WASHER MAYTAG MVWX655DW2
Reordering correct pump need to reschedule when parts comes in.
Near Calabasas, CA 91302
Danny
Job Details:
01/14/2020
REFRIGERATOR KITCHENAID KBSD608ESS01
SR#7726883386 . Broken harness for led light module Unit is not repairable Called techline and document call and provide Sr # to client
Near San Luis Obispo, CA 93401
George
Job Details:
01/14/2020
FREEZER JENN-AIR JBZFL18IGX00
Need to reorder cover clip has a crack ok to reorder.; ordrng 1 W11234555 (cover-frnt)
Near Pismo Beach, CA 93449
George
Job Details:
01/14/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01
Found refrigerator water cloudy need to replac reservoir and filter ok to order.; ordrng 1 EDR1RXD1 (water filter) and 1 W11269264 (reservoir)
Near Bakersfield, CA 93309
Andrew
Job Details:
01/14/2020
REFRIGERATOR WHIRLPOOL WRX988SIBH01
"Fresh food EVAPERATOR is frozen over. Need to replace controls,adapter and evap motor harness. Per WPL service pointer W10772228D; ordrng 1 W10612142 (adapter) and 1 W10789393 (cntrl-elec) and 1 W10837236 (harns-wire)"
Near Bakersfield, CA 93309
Andrew
Job Details:
01/14/2020
REFRIGERATOR KITCHEN AID KRSF505ESS01
Customer stated that icemaker is not making ice and seems like tree was catching. Moved icemaker cover and looked at tray tray is catching on icemaker cover and causing icemaker not to make ice. Icemaker tray is also stretched out need to order icemaker and cover assembly.; ordrng 1 W10873791 (icemaker) and 1 W11126296 (cover-frnt)
Near Arroyo Grande, CA 93420
George
Job Details:
01/14/2020
MICROWAVE AMANA AMC4322GS0
Found microwave not spining properly need to replace plate support ok to order part.; ordrng 1 0041063 (support)
Near Arroyo Grande, CA 93420
George
Job Details:
01/14/2020
REFRIGERATOR WHIRLPOOL WRF736SDAM14
Found refrigerator freezer door frozen shut customer need to unplug unit to taught out customer will call wen ready ok.; saved tckt
Near Bakersfield, CA 93311
Andrew
Job Details:
01/14/2020
WASHER MAYTAG MVWB835DW3
Customer stated that Unit would vibrate and shake. Ran diagnostics and found unbalanced fault code. Checked unit suspension. Suspension was soft on both left and right corners causing tub to dip and move around too much causing off balance codes . Unit need suspension or a new suspension; ordrng 1 W11130356 (suspension)
Near Santa Maria, CA 93455
George
Job Details:
01/14/2020
DISHWASHER KITCHENAID KDTE334GPS0
Found dishwasher not washing found water off per customer tech did not
Near Bakersfield, CA 93311
Andrew
Job Details:
01/14/2020
RANGE WHIRLPOOL WFG550S0HZ1
Customer stated that unit smells like gas. Turn on gas and plug unit in check burner valves in oven cannot smell any gas from the burner valves or oven. There is a gas order coming from back of unit by the regulator. Odering a new gas valve regulator for unit; ordrng 1 WPW10602001 (valve-gas)
Near Bakersfield, CA 93307
Andrew
Job Details:
01/14/2020
DRYER WHIRLPOOL MGDC300BW0
Customer said that unit is not heating and that drum does not spin. Checked unit and found broken drum also unit is not heating will need new thermostat ordering dryer belt and thermostat; ordrng 1 W10480709 (cutoff-tml) and 1 WPW10198086 (belt)
Near Fresno, CA 93730
Timothy
Job Details:
01/14/2020
OVEN KITCHEN AID KODE300ESS
Please order part and reschedule customer .; rqstng P&A on 1 W11179310 (cntrl-elec)
Near Bakersfield, CA 93307
Andrew
Job Details:
01/14/2020
REFRIGERATOR MAYTAG MFW2055FRZ00
Customer stated Unit getting picked up, could not diagnose at the time.; saved tckt
Near Thousand Oaks, CA 91320
Aaron
Job Details:
01/14/2020
REFRIGERATOR MAYTAG MFI2570FEZ06
The correct address is 570 Camino Agua DulceNeeds a 4 call count Checked the unit compressor was cold checked the relay 120 volts to in replaced relay tested the compressor is bad shorted out bad needs new compressor and main board; ordrng 1 W11043763 (cntrl-elec) and 1 W11209866 (COMPRESSOR )
Near Shafter, CA 93263
Andrew
Job Details:
01/14/2020
DISHWASHER KITCHEN AID KUDS30IVWH4
Customer stated unit was not starting and light was blinking. Plug-in unit try to enter diagnostics and Unit would not enter into diagnostics. Heavy duty light would flash rapidly and when you touch keypad a second light would come on and blinking rapidly. Remove door panel and disconnected auxiliary fan plugging it back in to see if that would work. He was still having same issue most likely it is a stat key on the keypad or Shorty keypad order and keypad for customer; ordrng 1 WPW10250017 (panel-cntl)
Near Oxnard, CA 93036
Joe
Job Details:
01/14/2020
WASHER AMANA NTW4516FW2
"Units transmission is leaking oil bad causing oil to get inside of all the parts underneath. Ordering parts.; ordrng 1 285565 (agitator assy,comp) and 1 W10721967 (drive pulley) and 1 W10890624 (motor-drve) and 1 W10913953 (actuator) and 1 W11162561 (CAPACITOR ) and 1 W11255272 (gearcase) and 1 WPW10006384 (drive belt)"
Near Oxnard, CA 93035
Joe
Job Details:
01/14/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ00
Units lights won’t shine due to control not powering them. Ordering parts.; ordrng 1 W11224256 (cntrl-elec)
Near Los Angeles, CA 91401
John
Job Details:
01/14/2020
OVEN KITCHENAID KEBU208SSS02
"The lower oven has no convection fan motors, the appliance manager is most likely the issue. The temperatures inside the upper oven possibly not recovering due to the main control or the thermistor or the bake element. Customer will look into buying a new oven"
Near Bakersfield, CA 93314
Andrew
Job Details:
01/14/2020
VENT HOOD WHIRLPOOL WVW75UC6DS2
Customer said that Unit was crooked and dripping oil down the back wall. Checked unit and installation of vent hood is incorrect. Unit is not level and slants to the left. It’s her vent hood will have to come down and be reinstalled and leveled properly informed customer that this is something that needs to be done by the insulation company in the manufacture of the home. This is a major installation issue not a minor one but unit is working properly
Near Los Angeles, CA 91325
Randy
Job Details:
01/14/2020
RANGE WHIRLPOOL WFG550S0HZ0
Found unit complaint won’t heat evenly found stays at 170 doesn’t go higher cooks uneven. Door switch broken. Won’t turn off light and stops baking hear rod loose. Broke. Ordering parts. ; ordrng 1 9757239 (rod-dr switch) and 1 WP9757262 (swtch-lite)
Near Riverbank, CA 95367
Cruz
Job Details:
01/14/2020
WASHER WHIRLPOOL WTW8500BW0
"Needs more work- found water leaking will filling up, found a small crack at outer tub causing water to leak onto floor, cx states water will drip into basket by itself as well, ordering parts for unit. Needs authorization for parts need a 3 call count. ; ordrng 1 W10381078 (outer tub) and 1 W10853723 (valve) and 1 WPW10550152 (ring-tub)"
Near Lake Isabella, CA 93240
Jim
Job Details:
01/14/2020
WASHER GENERAL ELECTRIC HTWP1400F2WW
"Replaced tub, motor, trans tube and seal."
Near Oakdale, CA 95361
Cruz
Job Details:
01/14/2020
RANGE WHIRLPOOL WFG525S0HS0
"Needs more work- right burner is not turning on at times it take a while for burner to light, need to order burner for right side, installed new part (left burner head) left burner is now working as designed, cx ok repair. ; ordrng 1 WPW10515455 (burnr-head)"
Near Bakersfield, CA 93301
Jim
Job Details:
01/14/2020
DRYER WHIRLPOOL NGD4655EW2
Installed drive assembly kit. Unit tested ok
Near Castaic, CA 91384
Michael
Job Details:
01/14/2020
OVEN WHIRLPOOL WGG745S0FS02
Cx states large center top burner flame is flow and the lower oven took an additional hour to bake a cake (took two hours when normal ice is 1 hour)Cx states rep on the phone told Cx that service fee parts and labor would all be covered.Removed oval center burner and found debris clogging the head. Instructed cx on proper maintained of range. Took quick picHave low foam on oval center burner head. Adjusted fuel level to max and still have very low flame.Started lower oven bake with lower panels removed. Ignitor glows and have ignition but flame blew out easily and did not reignite. Closed door and ran bake again and unit is heating as designed but appears to have wear gas flow. No change when running all burner heads vs one head so not a pressure issue. Spoke with Dave and possible have control board issue. Verified PL1 with Dave.No faults stored in control boardCalling techline to documentSr#7726714957Amp check on ignitor 3.2-3.6amp. If correct then possibl
Near Oxnard, CA 93030
Joe
Job Details:
01/14/2020
WASHER WHIRLPOOL WFW92HEFC0
Unit had a sock stuck in the drain pump which only took me a few seconds to lean machine back and pull out. Only charging service call.
Near Madera, CA 93638
Kenneth
Job Details:
01/14/2020
MICROWAVE OVEN FRIGIDAIRE FFMV1645TS
Installed blower switches and latch hook. Tested unit. Unit is now working properly. Customer approves function at this time.
Near Santa Clarita, CA 91321
Michael
Job Details:
01/14/2020
DRYER MAYTAG MGDC215EW2
Cx states that unit will turn on and spin but when they put clothing into the unit the drum will not spin.Ran unit for several minutes and unit stopped spinning after approx 5 minutes. Removed clothing and was able to start unit spinning again immediately by pressing start button.Needs a drive assembly 4392065 as rollers are damaged and belt is ready to snap also ordering timer WPW10185981 as this one cuts power intermittently to motorReturn 12/30/19 8-12 requested; ordrng 1 4392065 (dryer repair kit) and 1 WPW10185981 (timer)
Near , CA 93636
Kenneth
Job Details:
01/14/2020
REFRIGERATOR FRIGIDAIRE FGRU19F6QFD
"Found unit Making noise every time you open the doors. Found unit lifted slightly to high cause the unit to vibrate On panel when the door is opened and closed. Dropped fridge side down just a hair to give clearance and tested unit. Unit is now working properly . Customer approves functons. ; (created new UIS, deleted prior attachment to UisID 225308)"
Near Madera, CA 93636
Kenneth
Job Details:
01/14/2020
DISHWASHER FRIGIDAIRE FFCD2413US2A
"Upon arrival customer was concerned about heating. Ran unit through test cycles and found all functions good. Heater is getting hot. Informed customer of the lower wattage heater. And purging hot water line. customer approves. Instructed customer on proper soap usage and to leave dishes a little dirty when putting them in the dishwasher. Customer approves ; (created new UIS, deleted prior attachment to UisID 225155)"
Near Madera, CA 93637
Kenneth
Job Details:
01/14/2020
REFRIGERATOR FRIGIDAIRE LFSS2612TE1
Installed ice bin solenoid and drive bar. Tested unit. Unit is now working properly. Customer approves function at this time.
Near Santa Clarita, CA 91321
Michael
Job Details:
01/14/2020
DISHWASHER KITCHEN AID KUDS30SXSS4
"Cx states water is still leaking from front corners of the door.Tech removed lower toe panel and ran normal wash cycle. Unit leaks under rinse cycle at corner of doors. CxTech raised unit as much as it will go as front legs were low and took quick pic as left front leg is bent so it says slightly.Unit is hard wired into home and has floor damage Tech cannot resolve issue and home owners do not care they want it fixed.Andrew is unavailable for support due to being in the field, advised to speak with Dave about situation.Dave is currently not available for support. Per Andrew this call should have gone back to RH.will call Dave away from home to proceed with call.Tub frame is bent causing wash assembly to leak under unit towards front needs tub assembly WPW10511197$334.7and sump assembly W10806703 $224.03Plus labor $225 needs autho; ordrng 1 W10806703 (pump&motor) and 1 WPW10511197 (tub-dishwr)"
Near Madera, CA 93637
Kenneth
Job Details:
01/14/2020
REFRIGERATOR FRIGIDAIRE LFSS2312TF0
Found unit not adjusting temps. Found previous company did not fully click in new control board. Fully installed control and tested unit. Unit is now working properly. Customer approves function at this time.
Near Los Banos, CA 93635
Kenneth
Job Details:
01/14/2020
WASHER GENERAL ELECTRIC GFW430SSM1WW
"Found unit making a banging noise. Found the pulley nut hitting metal cover in the back. Unit tilted back way to far. Properly leveled unit to give The proper support needed since unit is on a pedestal. ; (created new UIS, deleted prior attachment to UisID 224485)"
Near Atwater, CA 95301
Kenneth
Job Details:
01/14/2020
RANGE WHIRLPOOL KSGG700ESS1
"Found unit not igniting. Found customer had the burner caps on the wrong burner head. Instructed customer on what caps went to what burner heads. And tested unit. Unit is now working properly. Customer approves function At this time. ; (created new UIS, deleted prior attachment to UisID 224999)"
Near Clovis, CA 93619
Jonathan
Job Details:
01/14/2020
DISHWASHER WHIRLPOOL WDF330PAHB1
Found dispenser not open in test mode needs control; ordrng 1 W10919360 (cntrl-elec)
Near Glendale, CA 91206
John
Job Details:
01/14/2020
FREEZER KITCHENAID KRFF507ESS01
"Replaced a evaporator inside the refrigerator section, and a new dryer. Refrigerator tested good. Note, the refrigerator has been off for a couple of weeks. Customer complaint of ice, possibly around the drain trapped inside the freezer. Fridge raider tested good at this time."
Near Glendale, CA 91201
John
Job Details:
01/14/2020
REFRIGERATOR KITCHENAID KSSC36QTS02
"The main control is out, the refrigerator will not turn on. Note, the part is no longer available. Can we confirm this. Can we find the customer a part somewhere?"
Near Thousand Oaks, CA 91360
Aaron
Job Details:
01/14/2020
DISHWASHER WHIRLPOOL IDT930SAGX0
"Drain motor and pump asm ear was busted causing the drain motor to fall off , replaced tested unit not installed and could not test at this time"
Near Simi Valley, CA 93063
Aaron
Job Details:
01/14/2020
MICROWAVE AMANA AMV2307PFS3
"F1 E4 , SR#7726721289. Checked the tech line he said check all the connections to the main relay checked all the connections they were good and disconnected the brown wire to the main relay unit ran just fine he said check the interlock switches replaced the interlock switch is in main board tested operations unit is working as designed now; used 2 W10727360 (MICROSWITCH) from stock"
Near Santa Clarita, CA 91350
Randy
Job Details:
01/14/2020
REFRIGERATOR KITCHENAID KRFF507HPS00
Found light not working also making noise. Light module out. Replaced module now working as designed noise came from shelf’s not on appropriately. Adjusted no more noise cx approves job complete.
Near Los Angeles, CA 91335
Randy
Job Details:
01/14/2020
WASHER WHIRLPOOL WTW5000DW2
Cx canceled at the door said someone come on Friday and fixed unit.. job complete.
Near Los Angeles, CA 91325
Randy
Job Details:
01/14/2020
WASHER MAYTAG MAH5500BWW
"Service call 115. Cx approves. Unit makes loud noise when spinning. Found loud spinner assembly wearing out needs new outer and inner tub with support. Parts no longer available. 22002115 spinner assembly w balance ring. Price not shown 22004465 860 outer tub kit Labor 240 Over 1,100.00 dollars Better to get new washer cx okayed Collected 115.00 via cc."
Near San Dimas, CA 91773
Andy
Job Details:
01/14/2020
RANGE WHIRLPOOL WFG525S0HW1
Needs hinges; ordrng 1 WPW10299226 (hinge-door) and 1 WPW10299226 (hinge-door)
Near Modesto, CA 95356
Cruz
Job Details:
01/14/2020
RANGE WHIRLPOOL WFE540H0ES0
"Fixed- installed all new parts (1 block terminal, cntrl elec, nut) i then test unit in a bake & broil cycle it heated fine, unit is working as designed, cx ok repair."
Near Simi Valley, CA 93063
Aaron
Job Details:
01/14/2020
REFRIGERATOR KITCHENAID KRFC704FPS00
"Called tech line tested unit said bin was full but empty , tech line said replace the icemaker , Ice maker $ 139.94 Tax 10.15 trip 115.00 labor 95.00 totaling $360.09 paid 265.09 check mr approved the est ordered part; ordrng 1 W10908391 (icemaker)"
Near Saugus, CA 91350
Michael
Job Details:
01/14/2020
WASHER WHIRLPOOL WTW7000DW4
"Cx states lid latch is louder than when Cx first purchased unit and unit vibrates loudly.Found units legs were not down properly allowing unit to wobble slightly. Leveled units front legs. Tub spins freely by hand no noises heard. Agitator is tight as designedNo faults stored in control. Ran auto service test with cx present and passed all cycles as designed with no issues.Cx identified shifter engagement as noise she heard and is advised this is not,al operation and as designed.Cx is using proper soap and loading properly. Ran high speed spin and unit ops as designed and does not wobble now. Cx is now happy job complete"
Near Simi Valley, CA 93063
Aaron
Job Details:
01/14/2020
M/W OTR KITCHENAID KMHS120ESS5
"Unit reads open close door even after they opened and closed the door, Unit needs new interlock switch kit est to replace is $255.77 mr approved the est ordered parts paid 135.77 today on card ordered part ; ordrng 1 W11244490 (INTERLOCK KIT )"
Near Santa Clarita, CA 91390
Michael
Job Details:
01/14/2020
VENTHOODS WHIRLPOOL UXT5536AAS3
Cx states the vent hood buttons have pushed in again and become seized. Cx states it is defected.Took quick picture of unit.Unit was disassembled prior to tech arrival.Appears buttons are being pushed in too farTook quick pic of stuck buttons Tech advised cx that he would reassembly unit but if buttons were pushed too far into the housing again then a service fee and labor would apply. Cx states she doesn’t want the unit repaired she wants the unit replaced. Tech advised cx that we are a third party company and did not have that authority to replace unit.Cx denied repair due if unit breaks again outside warranty then Cx will be forced to fix it herself that is unacceptable. Documented with techline SR#7726717001 . Repaired unit and tested all operations several times with cx present buttons and unit op as designed. Took quick pic job complete Cx refused to sign work order
Near Santa Clarita, CA 91350
Michael
Job Details:
01/14/2020
REFRIGERATOR KITCHENAID KRFF707ESS01
"Cx states RC temps were warm and they found a large build up of ice on RC evaporator. Cx defrosted unit completely and then plugged unit back in.Tech removed deli drawer and found unit appears cooling but not a lot of ice build up on evaporator. Took quick picRC & FC thermistors pass.FC and RC evap fans op damper reads 23 as closed but tech can still feel air flow ordering damper control Test 6 defrost bi metal is closedAnd no mfg codes stored in controlRemoved all shelves to access evap. Verified control is opening and closing fully as designed. Had bad contacton defrost thermistor per R1 reattached thermistor and replaced all parts, unit is cooling as designed. Job complete"
Near Fontana, CA 92336
Tyler
Job Details:
01/14/2020
DRYER WHIRLPOOL WGD5000DW3
Customer stated that unit is not heating. Unit will heat once for me then stops. Ordering;g timer and control not in stock. Customer wants last call.; ordrng 1 WPW10185992 (timer) and 1 WPW10476828 (cntrl-elec)
Near Los Angeles, CA 91343
Michael
Job Details:
01/14/2020
WASHER WHIRLPOOL WFW96HEAU0
Cx states soap dispenser is not working properly and the lights on the console are not working properly.Cx agrees to service feeUnits are shoved into a spare bathroom not a large workspace at all.Removed and cleaned out detergent compartment and is now clear had clogged soap debris preventing soap from exiting cartridge but ops as designed nowRan UI console test and all lights pass test as designed. No faults were stored in the controlRan auto service test with lid removed and unit passed all cycles as designed and now have soap inside the wash drum as designed.Cx was present for auto service test and is happy. Instructed cx on how to clear soap cartridge for future maintence.unit ops as designed job completeLabor $45 collected $160 by check #10065
Near Santa Clarita, CA 91321
Michael
Job Details:
01/14/2020
WASHER MAYTAG MVWX655DW1
Gate code #6296Cx states unit will sometimes fail to start and struggle to agitate. Agrees to OOW service fee.Tub spins freely by hand no noises head. Ran manual hot and cold and have proper flow from both. Ran auto service test and unit filled as designed. But when agitation occurredWill agitate one way but not the other. Motor will not spin faulty motor W11283592 $186.01Labor $125 quoted $443.68Cx denied repair due to cost and states they will replace unit. Collected $115/service fee by card job complete
Near Pasadena, CA 91105
Francisco
Job Details:
01/14/2020
DRYER MAYTAG MGD5630HW1
Cx had some personal stuff going on asked to be rescheduled.; saved tckt
Near Fresno, CA 93730
Jonathan
Job Details:
01/14/2020
REFRIGERATOR KITCHENAID KBFN402ESS02
Found hinges loose lock tighten tested working to spec
Near Clovis, CA 93619
Jonathan
Job Details:
01/14/2020
DISHWASHER KITCHENAID KDTE104ESS4
Tested unit unable to find a leak or anything wrong with unit working to spec
Near Monrovia, CA 91016
Francisco
Job Details:
01/14/2020
WASHER MAYTAG MHW6630HC0
Checked unit found dispenser drawer slowly leaking out of left lower corner. Ordering part and please reschedule upon part arrival.Sr#7726719471 TJ; ordrng 1 W10918521 (drawer) and 1 W10920132 (hose)
Near Fresno, CA 93702
Jonathan
Job Details:
01/14/2020
WASHER WHIRLPOOL WTW7000DW3
Found water valve bad replaced tested working to spec
Near Fresno, CA 93705
Irvin
Job Details:
01/14/2020
REFRIGERATOR FRIGIDAIRE LFHB2741PFBA
Cx says the fresh food ice maker is not operating. The evap assembly is ice over. The thermostat failed. NEEDS 24 HRS TO DEFROST THE FRIDGE FOR PARTS REPLACEMENT. ; ordrng 1 242094802 (heater-defrost)
Near Fresno, CA 93727
Jonathan
Job Details:
01/14/2020
WASHER MAYTAG MVWB850YG0
Found unit needs bearing kit quoted customer she decline repair
Near Fresno, CA 93704
Irvin
Job Details:
01/14/2020
OVEN AMANA AER6303MFS2
"Cx says the oven is not operating. Found the power cord was improperly installed. Burnt out the red line. Replacing harness, and therminal block. ; ordrng 1 W11134840 (harns-wire) and 1 WPW10245259 (block-term)"
Near Fresno, CA 93727
Jonathan
Job Details:
01/14/2020
WASHER MAYTAG MVWB765FW3
Found loose wire from control to drain pump disconnected reinstalled tested working to spec
Near Reedley, CA 93654
Jonathan
Job Details:
01/14/2020
REFRIGERATOR FRIGIDAIRE FFHT1514TW3
Installed compressor vacuumed to 500microns let sit for 10 mins when to 800 microns and stayed there charged system tested working to spec
Near Fresno, CA 93705
Irvin
Job Details:
01/14/2020
FREEZER WHIRLPOOL WRS588FIHV00
Cx says the door is not sealing. The new gasket is rippled. The door insert is separating from the door causing the gasket to gap. Need to replace the door this refrigerator has a different color; saved tckt
Near Clovis, CA 93619
Timothy
Job Details:
01/14/2020
REFRIGERATOR WHIRLPOOL WRF993FIFM00
Replaced control and found I still am not getting power to the dispenser water valve. Replaced both valves because of a suspected leak. After installing parts and troubleshooting about 45 minutes I would get water at the door and sometimes not. Found a bad connector. Corrected issue and tested. Unit operating as designed. Documented with WPTS (772460107)
Near Fresno, CA 93720
Timothy
Job Details:
01/14/2020
REFRIGERATOR KITCHENAID KRFF507HBS00
Installed module .tested unit. Unit operating as designed.
Near Los Angeles, CA 91326
Randy
Job Details:
01/14/2020
COMPACTOR KITCHENAID KTTS505ESS0
Complaint makes noise. Cx has broken actuator needs new one scheduled for Tuesday ; ordrng 1 WPW10451270 (actuator)
Near San Dimas, CA 91773
Andy
Job Details:
01/14/2020
REFRIGERATOR WHIRLPOOL WRF560SEHZ00
"Ice maker noise, repaired ice maker screws unit was loose tested unit working properly"
Near Glendora, CA 91741
Andy
Job Details:
01/14/2020
MICROWAVE WHIRLPOOL KEMS308SSS05
Called techline 7726721256 needs inverter need to to call customer 1 hour B4 626 893-3064 needs afternoon ; ordrng 1 W10217711 (inverter)
Near Nipomo, CA 93444
James
Job Details:
01/14/2020
DRYER - GAS GENERAL ELECTRIC GTD33GASK0WW
Found unit not heating consistently due to weak igniter. Ordering new. ; ordrng 1 WE4X739 (igniter asm)
Near Atascadero, CA 93422
Tom
Job Details:
01/14/2020
MICROWAVE WHIRLPOOL WMH31017HW3
"Found unit intermittently making clicking noise on Start, attempting to reposition Interlocks and Microswitches, no change. Order Top and Bottom Interlock Assemblies.Interlock Assembly - (W11252186)Interlock Assembly - (W11252187)NOTE - PART NUMBERS FROM RELIABLE, MARCONE DOES NOT SHOW MODEL, RESCHEDULE CUSTOMER ON PART AND TIME AVAILABILITY; ordrng 1 W11252186 (INTERLOCK) and 1 W11252187 (INTERLOCK)"
Near Simi Valley, CA 93063
Aaron
Job Details:
01/14/2020
REFRIGERATOR KITCHENAID KRFF507HPS00
"Checked the unit replaced the kick plate customer received from the manufacturer reset controls , tested ok now at this time"
Near Paso Robles, CA 93446
Tom
Job Details:
01/14/2020
WASHER MAYTAG WFW75HEFW0
"Installed Main Control Board and Pressure Switch, unit still not responding at UI, order UI Board and Drain Pump, and tech will return with Console.UI Board - (W10911021)Drain Pump - (WPW10605427); ordrng 1 W10911021 (panel-cntl) and 1 WPW10605427 (pump-water)"
Near Rancho Cucamonga, CA 91701
Tyler
Job Details:
01/14/2020
WASHER WHIRLPOOL WTW7500GC2
Customer stated that the left side hinge broke on lid. Found broken mounting point on lid. Removed and replaced lid tested all works good at this time.
Near Ontario, CA 91764
Tyler
Job Details:
01/14/2020
DISHWASHER MAYTAG MDB8989SHZ0
Customer stated that the dishwasher is not doing anything. Checked for error codes found code for no water entering. Found spoon stuck under the float switch. Removed and calibrated machine. All works good at this time.
Near Pomona, CA 91767
Tyler
Job Details:
01/14/2020
REFRIGERATOR WHIRLPOOL WRX986SIHV00
Customer stated that the u it is not cooling in the refer compartment. Found open thermistor. Ordering fan harness in stock.; ordrng 1 W11087438 (motor-evap)
Near Ontario, CA 91764
Tyler
Job Details:
01/14/2020
WASHER WHIRLPOOL WFW5620HW0
Customer stated that the unit has a F3E1 error code. Removed and replaced pressure switch. Tested all works good at this time.