Near Los Angeles, CA 91326
Billy J.
Job Details: 07/27/2018
whirlpool refrigerator WRS571CIDM01 customer stated unit is leaking and ruined her floor she stated some of the wood is raised which I can’t notice. found freezer drain tube frozen and ice build up in freezer cleared ice defrosted drain tube with steamer, retested, job complete.
Near Highland, CA 92346
Daniel P.
Job Details: 07/27/2018
WHIRLPOOL REFRIGERATOR WRX988SIBM03 Customer concern refrigerator lights out and door swinging open to hard. Found led module defective, replaced WPW10637153 lights now working. Instructed customer there is no component or adjustment that would put more tension on door. Hinges and cams ok all functions properly.
Near Los Angeles, CA 91352
Raymond
Job Details: 07/27/2018
whirlpool washer WTW7000DW0 Upon arrival there were white streaks on clothes. Ran through service planner per servicepointer order in control; ordrng 1 W11111455 (cntrl-elec), Replaced controls and tested unit. Unit functions as designed. Customer had a concern of a noise of clicking after the cycle was done, I did not find any irregular noises when testing. Customer worries because this is her last warranty call.
Near Burbank, CA 91502
Raymond
Job Details: 07/27/2018
whirlpool washer WTW500DW1 Upon arrival found loose drain hose causing leak. Secured hose and tested unit. Unit functions as designed.
Near Highland, CA 92346
Daniel P.
Job Details: 07/27/2018
WHIRLPOOL REFRIGERATOR WSF26C3EXF01 Customer complaint refrigerator door not closing and not cooling. Found door cam and hinge damaged, and air diffuser not opening and closing properly. Removed and replaced W11177624 diffuser, W11084346 hinge and W10781835 cams verified door closing and sealing properly all test ok.
Near Burbank, CA 91506
Raymond
Job Details: 07/27/2018
WHIRLPOOL OVEN WGG745S0FS02 Upon arrival unit was too hot. Ranged unit and found unit going up to 430F when set to 350. Needs control and sensor. ordering WP7430P044-60 (Sensor) W10878844 (CNTRL) Replaced sensor and control. Tested unit. Unit functions as designed.
Near Burbank, CA 91505
Raymond
Job Details: 07/27/2018
JENNAIR DISHWASHER JDB8200AWP3 Upon arrival unit would not wash, it would leak and the dispenser is leaking rinse aid. Unit needs pump and motor, dispenser and upper racks. Quoted cx on repair cx approved. Collected 115 card. 504.79 due.; ordrng 1 W11259785 (TRACK) and 1 W11259786 (TRACK), Upon arrival forgot upper racks. Installed pump and dispenser. Tested unit. Unit still needs tracks. Installed tracks. Tested unit. Unit functions as designed.
Near Glendale, CA 91206
Raymond
Job Details: 07/27/2018
KITCHENAID REFRIGERATOR KRFC302ESS00 upon arrival Right RC gasket was split allowing magnet to fall out. Unit also having cooling issues in RC. Damper getting stuck open. ordering parts WPW10594329 (CNTRL) W11084235 (Harness) W10443241 (Gasket) Replaced damper control and harness. Tested unit. Unit functions as designed.
Near Grand Terrace, CA 92313
Daniel P.
Job Details: 07/27/2018
WHIRLPOOL REFRIGERATOR WSF26C3EXW01 Customer complaint refrigerator is leaking found water tubes to filter cracked and air diffuser broken, replaced WPW10279882 water lines , and W11177624 air diffuser. Ran approximately 2 gallons through water lines no more leaks found all functions OK.
Near Santa Clarita, CA 91355
Raymond
Job Details: 07/27/2018
WHIRLPOOL WASHER WET4024EW0 clothes still wet at end of cycle. Tested and found unit operating as designed. All functions work. Contacted Rick SR7722547543 and discussed, the only cause for this with this unit is customer over or under loading unit. Instructed customer on proper use and care of unit.
Near Ridgecrest, CA 93555
Patrick
Job Details: 07/27/2018
JENNAIR MICROWAVE JMW3430WS02 Found the unit needing a new microwave door. Glass is shattered. Needs a new light on the inside of microwave. Quoted 490.48. Approved. Paid 260; ordrng 1 W10687342 (door/mw) and 1 W10886919 (lmp-basles), Removed and replaced parts tested unit all ops checked good ;
Near Los Angeles, CA 91344
Patrick
Job Details: 07/27/2018
MAYTAG WASHER MVWB835DC2 Found the unit making noise while in wash ops. Sounds like a mouse squeak. Checked out noise and it was an oil less gear case. Makes noise with or without clothes. Removed and replaced gear case W10811956 . Tested unit. All ops checked good.
Near Fontana, CA 92337
Kevin
Job Details: 07/27/2018
MAYTAG WASHER MVWX655DW1 Customer concern Unit not filling. Found voltage going to fill valves but unit not filling. Removed and replaced W11168743 hot and cold valves. Tested unit, All tests good.
Near Palmdale, CA 93551
Patrick
Job Details: 07/27/2018
whirlpool refrigerator WRF767SDEM01 Ice maker was working fine after I fixed the last time. Now no ice at all. No water in ice maker mold. Checked the results of all things related to the ice maker ops and everything except water valve works just fine. In test 45 the valve just hums. Water still dispensing from dispenser ; ordrng 1 WPW10341329 (water valve assy), Removed and replaced water valve. Tested unit, all ops checked good
Near Fontana, CA 92335
Kevin
Job Details: 07/27/2018
WHIRLPOOL REFRIGERATOR WRF535SMBM00 Center rail broke off of crisper shelf and is now not allowing customer to use crisper drawers. Removed and replaced WPW10329866 frame and WPW10326469 rail. Tested unit, All tests good.
Near Acton, CA 93510
Patrick
Job Details: 07/27/2018
kitchenaid refrigerator KRFF707ESS01 Found the unit not cooling efficiently in the fridge. Over iced on the freezer evap. Needs new harness and fan. Cover is deformed from ice pushing; ordrng 1 W11033168 (harns-wire) and 1 W11211387 (COVER-EVAP) and 1 W11211387 (PAN-DRIP), Removed and replaced parts. Tested unit. All ops checked good.
Near Palmdale, CA 93550
Patrick
Job Details: 07/27/2018
whirlpool washer WFW72HEDWO Found the unit f9e1. Checked pump and no blockage. One of the black wires popped out of molex, causing loose connection. Reconnected and secured. Tested unit. All ops checked good
Near Lancaster, CA 93534
Patrick
Job Details: 07/27/2018
whirlpool freezer MZD2766GEW Found the unit having issues with frost build up in the freezer. The door isn’t shutting all the way. The seal seems to have lost its magnet. Looked up gasket and it is discontinued ; rqstng P&A on 1 61005368 (seal- frz.), part is discontinued. informed extended warranty.
Near Moreno Valley, CA 92551
Kevin
Job Details: 07/27/2018
MAYTAG WASHER MVWB765FW1 Customer had sheet get stuck under agitator. I removed and replaced agitator and instructed customer on better loading techniques to prevent it from happening in the future.
Near Lancaster, CA 93535
Patrick
Job Details: 07/27/2018
whirlpool refrigerator WRS571CIDM01 Found the unit not going into defrost. Freezer coils are way over frosted causing no air flow to the fridge section. Needs new harness. Ordering heater as precaution. Unable to check. Super iced up, asked customer to have defrost for next time since they aren’t using it; ordrng 1 W10861655 (harns-wire) and 1 WPW10495967 (heater), Checked heater and it was good. Not replacing it. Removed and replaced wires. Tested unit. All ops checked good
Near Perris, CA 92571
Kevin
Job Details: 07/27/2018
WHIRLPOOL WASHER WTW4816FW2 Customer concerned with some cycles not giving hot water. I tested unit, All tests good. I instructed customer that on this model the water temps are regulated on certain cycles. I informed customer of cycles that allow hot water.
Near Simi Valley, CA 93063
Danny
Job Details: 07/27/2018
wgirlpool refrigerator WRS325SDHZ00 Doors are not level and filter needs to be installed Level doors and showed client how to install water filters Set unit to proper temp Unit is working and cooling properly
Near Riverside, CA 92503
Kevin
Job Details: 07/27/2018
WHIRLPOOL REFRIGERATOR KSSC48FMS02 Found condenser fan not running causing warm temps in both compartments and discoloration of mullion strip. I found main control not sending voltage to condenser fan due to failed relay. Removed and replaced W10818296 main control kit. All tests good.
Near Los Angeles, CA 91304
Danny
Job Details: 07/27/2018
whirlpool dryer WGD75HEFW0 Unit is not heating properly Test unit and found coils not working once the unit got hot Replaced and install coils Reinstall dryer and unit is heating and cycling properly ; used 1 279834 (2 COIL GAS VALVE SET)
Near Los Angeles, CA 91304
Danny
Job Details: 07/27/2018
Customer states unit is not getting cool enough. Milk is spoiling and freezer temps are not low enough. Ice cream and frozen foods are not solid. Evap fans are running and getting flow into fresh food cabinet.Took amp reading on compressor and got .78 amp draw. Diagnosed weak compressor / low refrigerant Compressor W10309988 Tube kit 876765
Near Los Angeles, CA 91304
Danny
Job Details: 07/27/2018
kitchenaid refrigerator KSCS25FKSS01 Ice dispenser not working.Water dispenser is working, ice maker is making ice.Tech found door flip kit dis lodged from unit. Needs door flip kit installed.Tech was not able to remove front Dispenser bezel without breaking partNot dispensing ice Found broken ice chute tabs broken and won’t clip into arm Provided cod estimate to client Service call 115.00Labor 100.00Part 15.00Tax 1.13Total 231.13Client is going to think about it and call us back I temporarily fixed the issue by using heat glue and super glue to hold guide in place Reinstall dispenser Test unit crushed and cube and water is dispensing properly Collected payment by card If client calls back please order WP2180224 guide ice chute
Near Los Angeles, CA 91364
Danny
Job Details: 07/27/2018
kitchenaid refrigerator KSSC48FTS02 Unit is flashing hi temp and not cooling properly Found hi temp flashing No signs of leaks Ordering new control kit Provided cod estimate to client Flashing high temp light and not cooling properly Provided cod estimate to client Service call was collected on 1st trip Parts 300.79Labor 350.00Tax 22.56Total 673.35Client agreed to get unit repaired Replaced and install new control kit Power unit up and program unit to correct temperature Advised client to allow 24 hrs for unit to reach proper temp
Near Topanga, CA 90290
Danny
Job Details: 07/27/2018
kitchenaid dishwwasher KDTM354DSS4 No power and burning smell Found control and main harness melted ordrng 1 W10752245 (harns-wire) and 1 W10805015 (pump&motor) and 1 W10854216 (cntrl-elec), Not working no power Found main control and harness shortened Replaced and install harness and main control and pump assy Ran a self test cycle unit completed with no issues No water leaks
Near Oak Park, CA 91377
Danny
Job Details: 07/27/2018
kitchenaid dishwasher KDFE104DBL5 Water is leaking and not draining properly Found clogged drain pump broken glass. Reinstall drain pump Ran a test cycle and unit completed with no issues No water leaks ;
Near Simi Valley, CA 93065
Danny
Job Details: 07/27/2018
whirlpool dishwasher WDT730PAHZ0 Leaking water and not drying properly Found water valve connection loose Tighten hose and unit stopped leaking Advised client to run hot water 1st and to use jet dry Ran a self test cycle unit completed with no issues Unit is working properly
Near Simi Valley, CA 93065
Danny
Job Details: 07/27/2018
whirlpool refrigerator WRX735SDHZ00 Door shelves are bent and ice maker not working properly Reinstall door shelves Found ice maker arm out of place Reinstall arm properly Ice maker cycled and filled up with water Adjust unit to proper temp Unit is working and cooling properly
Near Simi Valley, CA 93065
Danny
Job Details: 07/27/2018
kitchenaid dishwasher KDTE104DSS1 Not cleaning dishes and not drain properly Found broken glass inside drain pump housing Reinstall drain pump Ran a self test cycle and unit completed with no issues No water leaks Advised client to use jet dry and to clean washer with affresh once a month
Near Los Angeles, CA 91306
Michael
Job Details: 07/27/2018
maytag dryer MGD9700SB unit has a burning smell. Tech can smell burnt lint when door is open. Tech moved unit and found large amount of lint inside dryer exhaust vent. Tech removed handful of lint coating interior of dryer vent. Advised cust to get dryer exhaust vent serviced to ensure proper operation of unit and to reduce any chance of fire hazard. Customer understands
Near Los Angeles, CA 91356
Michael
Job Details: 07/27/2018
whirlpool refrigerator WRS325FDAB02 Customer states unit doesn’t make ice like it should and sounds like its having a “heart attack” when ejecting ice.Tech found flap for bailing arm was broken into multiple pieces and wedged in the ice bin. Ice maker cycled frozen cubes out, and then filled.Dispenser no longer makes noise and ice maker is operating as intended. Advised customer to wait 24 hrs for ice production
Near Santa Clarita, CA 91350
Michael
Job Details: 07/27/2018
whirlpool oven WEG515S0FS0 This is not a recall. This is a different issue. Cx claims unit intermittently will not heat up.Tech entered diagnostics and found no faults. Was able to manually engage bake and broil elements.Tech pressed bake and started unit set @ 350°.Tech removed ground to ignitor and retightened ground. Started unit on bake and unit is heating.Unit is working as intended;
Near Camarillo, CA 93012
Hector Zuleta
Job Details: 07/27/2018
whirlpool microwave WOC54EC0AS04 noises during lower oven operation. Calculated average temperature and calibrated. Cooling fan not working. Contacted tech line and set unit in diagnostic, cooling fan still not working on high or low speed. Tech line suggested to order blower motor and main control. Technician requesting extra labor, oven has to come out. Allow 90 min to do the job.; ordrng 1 W10861504 (blower) and 1 W11035599 (cntrl-elec) Replaced lower oven cooling fan. Tested ok.
Near Thousand Oaks, CA 91360
Hector Zuleta
Job Details: 07/27/2018
jennair refrigerator JFC2070KRS Customer complaints of refrigerator leaking. Checked unit and found iced up drain hole. Manually defrost and tested ok.
Near Moorpark, CA 93021
Hector Zuleta
Job Details: 07/27/2018
whirlpool washer MVWC555DW0 washer not agitating. Checked unit and found broken agitator.; ordrng 1 W10902814 (washplate) Replaced wash plate. Ran a quick diagnostic. Tested ok.
Near Reedley, CA 93654
Hector Zuleta
Job Details: 07/27/2018
Near Oxnard, CA 93030
Jesus
Job Details: 07/27/2018
whirlpool refrigerator WRF767SDEM01 Customer states that unit is not cooling. Checked unit and found the evap cover cover in ice. Removed drawers and defrosted ice. Removed evap cover and defrosted evaporator ice. Removed and replaced the haness-wire. Inspected thermistor and placed in proper location. Assembled unit and tested . Unit is working as design.; used 1 W11033168 (HARNS-WIRE)
Near Oxnard, CA 93030
Jesus
Job Details: 07/27/2018
whirlpool refrigerator WRF767SDEM01 Customer states that unit has a chemical smell. Checked unit and inspected unit. Pulled unit out checked compressor lines for any leaks. Assembled unit and documented its techline. Customer incoming line is braided and it’s causing the bad taste on water. Unit is working as design.
Near Topanga, CA 90290
Jesus
Job Details: 07/27/2018
whirlpool washer WTW7000DW0 Customer states that unit is giving out error code. Checked unit and ran diagnostics found error codes. During diagnostics unit was not locking. Gave customer quote for parts, labor and call approved. Removed UI panel and disconnected cable and raise top panel. Removed lid lock assembly and assembled unit. Ran diagnostics and passed. Unit is now working as design. Customer paid in full $311.17 per credit card.F5-E3. Lid lock would not unlockF5-E1. Lid switch fault/lid is upF5-E2. Lid not would not lockF2-E1 UI stuck buttonW10810403. $89.46; used 1 W10810403 (LATCH)
Near Ventura, CA 93003
Jesus
Job Details: 07/27/2018
maytag dryer MGDX655DW2 Customer states that unit don’t start. Checked unit and found the start button pushed in. Readjusted control by holding knob and turning clockwise. This allow me to secure the control without removing UI panel. Teasdale unit and ran cycle. Unit is working as design
Near Ventura, CA 93003
Jesus
Job Details: 07/27/2018
whirlpool refrigerator MZF34X20DW customer states that unit is not sealing properly. Checked until and found the upper part of door gasket off track. Readjusted gasket and secure back on track. Checked and verified the whole gasket sealing. Unit is working as design
Near Ventura, CA 93003
Jesus
Job Details: 07/27/2018
whirlpool refrigerator ED2KHAXVB Customer states that unit is icemaker motor not working. Ordered part and called customer rescheduled for Wednesday.; ordrng 1 W10822606 (motor), Customer states that unit is not dispensing ice. Removed ice motor cover and motor. Installed new motor and assembled unit. Tested unit and it’s dispensing ice. Unit is working as design
Near Ventura, CA 93003
Jesus
Job Details: 07/27/2018
whirlpool refrigerator WRSA71CIHZ00 Customer states that unit is making a noise. Checked unit and ran test 3,4 per tech sheet. This components were tested and no noises were duplicated. What the customer hear the is the sound of the evaporator fan. Unit is working as design
Near Port Hueneme, CA 93041
Jesus
Job Details: 07/27/2018
whirlpool washer WFW92HEFC0 Customer states that unit is making a loud noise. Checked unit and ran diagnostics. No error codes found. Customer was concerned regarding the ball bearing on tub. Customer instruct on soap usage and maintenance on unit. Unit is working as design.
Near Malibu, CA 90265
Jesus
Job Details: 07/27/2018
kitchenaid cooktop KFGU766VS001 Customer states that unit igniter stays on. Checked unit and found the igniters dirty and intermittently turning on. Cycled power unit and tested.
Near Sierra Madre, CA 91024
Francisco
Job Details: 07/27/2018
WHIRLPOOL REFRIGERATOR WRX988SIBM03 Checked unit customer explained that he has dealt with multiple repairs on unit. This time the water Line that comes from his home supply to the refrigerator busted and created a short on his outlet. He hired an electrician to repair outlet and called us to check the leak. Found leak outside the unit on line coming from home supply to the inlet valve. This is not covered by his extended warranty. Informed customer he would have to get a licensed plumber to fix issue. Water leak caused floor damaged. Documented with wpl TP file #7722513096 Diane
Near Baldwin Park, CA 91706
Francisco
Job Details: 07/27/2018
whirlpool refrigerator WRT519SZDW02 Checked unit found frost build up due to slow evap fan motor. Used steam gun to defrost all build up and removed and replace part listed. Assembled unit tested ops unit now working as intended. Educated cx on proper settings and informed them to maintain doors close and allow 24 hours for unit to return to normal ops.; used 1 WP2315539 (MOTOR-FAN)
Near Temple City, CA 91780
Francisco
Job Details: 07/27/2018
whirlpool washer WFW72HEDW Checked unit and retrieved error codes f9 e1* f3 e1* f8 e1* f5 e2* Removed back cover panel and inspected drain pump found a broken impeller caused by foreign objects in pump. Removed and replaced part listed, tested ops unit now working as designed. Informed cx to check pockets for foreign objects before starting a load.; used 1 WPW10605427 (PUMP-WATER)
Near Alhambra, CA 91803
Francisco
Job Details: 07/27/2018
MAYTAG ICE MAKER MFC2062FEZ Removed and replaced part listed, asked customer to monitor unit and will follow up next day. I attempted to call customer to check on ice production but he did not answer.
Near Beverly Hills, CA 90210
Isidore
Job Details: 07/27/2018
KITCHENAID REFRIGERATOR KRSF505ESS00 Refrigerator evaporator drain backup cleared drain advised client to avoid spills in refrigerator. Test drain ok at this time. Customer advised not to use refrigerator for 24 hours.
Near Beverly Hills, CA 90210
Isidore
Job Details: 07/27/2018
WHIRLPOOL REFRIGERATOR GB2FHDXWS07 Found freezer needed to be de frosted removed freezer door back freezer panel and ICEMAKER. Defrosted evaporator and clean drain. Found drain tube blocked . Pull out refrigerator and removed rear panel per service pointer W10632338 c replacer drain trap W10619951 upon removal of drain tube found drip pan WPW10655367 cracked leaking part ordered; ordrng 1 WPW10655367 (pan-drip 57.58), used 1 W10619951 (TUBE DRAIN29.51) Pull out refrigerator, remove back bottom panel . Tilt refrigerator to access and removed drain pan and installed new drain pan and installed drain tube test leaks ok and refrigerator operation ok at this time
Near Beverly Hills, CA 90210
Stephen
Job Details: 07/27/2018
MAYTAG WASHER MVWB950YW0 Found wrong mod and serial customer has proof of insurance but for appliance they no longer have, this washer has bleach dispenser WPW10187307 leaking and struts W10440786 going bad; rqstng P&A on 1 W10440786 (suspension 82.55) and 1 WPW10187307 (dispenser 66.92), Remove top panel, bleach dispenser and suspension. Installed new suspension rods and dispenser, test for leaks ok at this time
Near West Covina, CA 91792
Stephen
Job Details: 07/27/2018
WHIRLPOOL WASHER WTW7040DW1 Ran diagnostics. Had f0e5 error code. Cleared error code. Found suspension rod loose. Reseated suspension rod socket. Ran auto test cycle- passed. Ran calibration- ok.
Near San Marino, CA 91108
Stephen
Job Details: 07/27/2018
WHIRLPOOL COOKTOP MGC6536BDB Found a used orifice holder in a sealed box. Replaced other orifice holders, switch harness, screws. Power cord was spliced to harness. Needs power cord, orifice holder. Will return defective ( used ) orifice holder 3188867 (cord-power) and 1 WP7527P026-60 (holder-orf), Replaced LR orifice holder, power cord. Tested all burners. Igniting, heating properly.
Near Covina, CA 91724
Stephen
Job Details: 07/27/2018
WHIRLPOOL DISHWASHER WDF310PLAW4 Unit is dead. Found white wire terminal connection loose. Recrimped terminal . Ran diagnostics- no error codes. Fills, washes, drains, dries properly.
Near Pomona, CA 91767
Tyler
Job Details: 07/27/2018
WHIRLPOOL WASHER WFW97HEXW0 the unit is not draining. Found pump is no draining. Has voltage but not running. Ordering drain pump.; ordrng 1 WPW10241025 (pump-water) Removed and replaced drain pump tested all works good at this time.
Near San Dimas, CA 91773
Tyler
Job Details: 07/27/2018
WHIRLPOOL REFRIGERATOR WRT314TFDW unit is not cooling. Found evaporator fan motor is not turning. Removed and replaced fan motor. Tested all works good at this time.; used 1 WP2315539 (MOTOR-FAN)
Near Upland, CA 91784
Tyler
Job Details: 07/27/2018
KITCHENAID REFRIGERATOR KSC24C8EYY04 water dispenser drips. Installed one way connector. Tested all works good at this time.; used 1 8201815 (CONNECTOR)
Near Rancho Cucamonga, CA 91701
Tyler
Job Details: 07/27/2018
whirlpool refrigerator WRT311FZDB00 The refer is not cooling and frost in the freezer compartment. Found frost in freezer due to door not being shut and unit is the garage. Silicone gaps in cabinet and liner. All works good at this time. used 1 WP482338 (adhesive)
Near Rancho Cucamonga, CA 91701
Tyler
Job Details: 07/27/2018
whirlpool range WFG320M0BW0 door seal is off and knobs are getting hot. Ordering seal and insulation kit per service pointer.; ordrng 1 W11025151 (insulation) and 1 W11104748 (gasket-wnd), Removed and replaced door seal and installed insulation kit per service pointer to help with door heat.
Near Rancho Cucamonga, CA 91739
Tyler
Job Details: 07/27/2018
MAYTAG WASHER MVWB835DW3 the unit is making a grinding noise. Found unit is in drain pan and is rubbing on the pan with large loads. Lifted machine with leveling legs and cycle tested. Calibrated unit all works good at this time.
Near Fontana, CA 92335
Tyler
Job Details: 07/27/2018
WHIRLPOOL WASHER GHW9400PW0 console not working. Found unit stuck in lock. Fixed and tested all works good at this time
Near Fontana, CA 92335
Tyler
Job Details: 07/27/2018
WHIRLPOOL WASHER MAV6548AWW unit will not drain or spin. Found gear case is locked up and hub will not come free so gear case will not come out of tub. Part number 21001518 is no longer available. Unit is UNREPAIRABLE.;
Near Fontana, CA 92335
Daniel P.
Job Details: 07/27/2018
WHIRLPOOL WASHER WTW5000DW1 Customer complaint intermittently shutting off during the spin cycle, ran diagnostics found no errors , ran speed sensor test , sensors ok , checked fill both hot and cold , drain and motor operation all ok will order main control for unit shutting off randomly.; ordrng 1 W11116590 (cntrl-elec), Recall KC Customer complaint intermittently shutting off during the spin cycle, ran diagnostics found no errors , ran speed sensor test , sensors ok , checked fill both hot and cold , drain and motor operation all ok will order main control for unit shutting off randomly, replaced main control ran quick diagnostics test , verified fill hot and cold , verified agitation, drain and spin , recalibrated all ok call completed
Near Fontana, CA 92336
Daniel P.
Job Details: 07/27/2018
WHIRLPOOL WASHER WTW5000DW1 will not agitate , ran diagnostics found no motor movement , found disconnected capacitor, repaired and tested all ok call completed
Near Yucaipa, CA 92399
Daniel P.
Job Details: 07/27/2018
Customer washer not going through cycles , found f51 error , found bad bearings causing water leak and damaging , rotor , stator, and sensor , found excessive play on basket and unable to remove will need to attempt to break off if job is approved.; rqstng P&A on 1 280146 (rotor) and 1 W10435302 (bearing) and 1 W10518300 (basket) and 1 WPW10178988 (sensor) and 1 WPW10419333 (stator)
Near Highland, CA 92346
Daniel P.
Job Details: 07/27/2018
WHIRLPOOL RANGE WFG320M0BB0 range door glass is loose installed door brackets as per Technical Service Pointer #: W10878790 call completed
Near Highland, CA 92346
Daniel P.
Job Details: 07/27/2018
Customer range door glass is loose installed door brackets as per Technical Service Pointer #: W10878790 , Autho WFEBGFEEPL1
Near Highland, CA 92346
Daniel P.
Job Details: 07/27/2018
WHIRLPOOL RANGE WFG320M0BB0 Customer complaint range door glass is loose installed door brackets as per Technical Service Pointer #: W10878790 Autho WFEC5FEEPL1
Near Highland, CA 92346
Daniel P.
Job Details: 07/27/2018
WHIRLPOOL RANGE Customer complaint range door glass is loose installed door brackets as per Technical Service Pointer #: W10878790
Near Riverside, CA 92509
Kevin
Job Details: 07/27/2018
MAYTAG WASHER WTW5000DW1 Unit not draining. I found voltage to drain pump but drain pump not running. Removed and replaced drain pump. Tested unit. All tests good. ; used 1 W10876600 (PUMP-WATER)
Near Riverside, CA 92509
Kevin
Job Details: 07/27/2018
MAYTAG WASHER MHW5500FW1 Customer concerned with noise levels of washer during operation. Tested washer. All tests normal. Instruct customer on normal sound levels
Near Riverside, CA 92509
Kevin
Job Details: 07/27/2018
Front door skin had scratch from factory. Unit under 30 day cosmetic. Removed and replaced door skin. All tests good.
Near Riverside, CA 92506
Kevin
Job Details: 07/27/2018
whirlpool refrigerator WRT518SZFM00 On last repair when I plugged ice maker in the harness was not in all the way and popped out. Installed harness to ice maker correctly. Cycled ice maker. All tests good
Near Jurupa Valley, CA 92509
Kevin
Job Details: 07/27/2018
whirlpool dishwasher WDF330PAHS1 Right side upper track missing stop on rail. Installed rail stop on right side. Tracks now operate normal. Customer is upset that they can see through gaps in between dishwasher and cabinet. I instructed customer that this model dishwasher doesn’t come with the tub trim seal to hide gaps. There would be nothing we could do to correct that issue on this model. used 1 WPW10082861 (STOP)
Near Fontana, CA 92336
Kevin
Job Details: 07/27/2018
WHIRLPOOL OVEN RBD305PDB15 Found console dead and upper oven not heating. Found open thermal fuse inline with main control and popped cutoff for upper oven. Removed and replaced fuse and cutoff. Tested unit. All tests good. ; used 1 WPW10545255 (FUSE-THRML)
Near Adelanto, CA 92301
Chris
Job Details: 07/26/2018
WGIRLPOOL RANGE WFG505M0BW1 no heat found failed ignitor has 118 v to it it comes on and draws only 1.8 amps. Needs a 3 amp draw to open gas valve routed for ignitor ; ordrng 1 W11176454 (IGNITOR), On today’s visit replaced defective igniter and then Preheated oven to 350° . Oven is now working good.
Near Pinon Hills, CA 92372
Chris
Job Details: 07/26/2018
ge washer GTW330ASKWW clothes were still wet at times after washer finish cycle. I I ran washer to make sure everything was functioning properly which is what I did notice though is there was no trap for drain line it was running straight out the wall. I went I hadn’t corrected issue now What is draining properly. Job complete
Near Hesperia, CA 92344
Chris
Job Details: 07/26/2018
WHIRLPOOL DISHWASHER WDF330PAHS0 Customers issue is that the stop on the left side of the top rack kept on coming off. I snapped the stop back in place Checked out good.job complete
Near Victorville, CA 92392
Chris
Job Details: 07/26/2018
FRIGIDAIRE REFRIGERATOR LFHB2741PF no ice found fan for ice maker evap frozen over also found ice build up out side of ice maker housing unit has air leaks around ice maker housing causing ice build up. Routed for seal kit ; ordrng 1 5303918784 (air handler housin),
Near San Joaquin, CA 93660
Irvin
Job Details: 07/26/2018
maytag washer MVWX655DW0 agitator is not operating. Checked error codes no codes. Ran components test, found issue. WORN SPLINES ON WASH PLATE. Replaced hub and agitator. Retest passed. Calibrated unit passed. All ops normal.
Near Fresno, CA 93722
Irvin
Job Details: 07/26/2018
whirlpool dishwasher WDT770PAYM0 customer says the unit is not drying dishes. Found the unit is not getting hot enough water. Per customer, turned down temp issue started. They will turn heat back to minimum 120. No errors all functions good.
Near Fresno, CA 93722
Irvin
Job Details: 07/26/2018
whirlpool washer WFW75HEFW0 customer says the washer not advancing thru cycle, says the unit just sits. Checked error codes, found none. Ran them diagnostics cycle passed. THE UNIT HAS SUDS REMAINING. told to get AFFRESH to clean out suds. Informed the unit is operating properly, but the no start is due to suds. Started a clean washer cycle. Informed to allow to complete then repeat with affresh. INSTRUCT ON SOAP AND EXTRA RINSE. INFORMED TO USE EXTRA RINSE AND REDUCE SOAP AMOUNT. GET AFFRESH;
Near Madera, CA 93636
Douglas
Job Details: 07/26/2018
JENNAIR RANGE JGS9900BDS Unit has bad lightbulb lightbulb the special type going to get bulb and return today, did so, removed and replaced bulb unit is working properly
Near Turlock, CA 95382
Douglas
Job Details: 07/26/2018
WHIRLPOOL REFRIGERATOR KRFF305ESS00 Icemaker would not cycle and Fill remove your replaced ice maker unit cycled did not fill found fill tube to be frozen clear tube icemaker filled unit working properly; used 1 W10884390 (ICEMAKER)
Near Turlock, CA 95382
Douglas
Job Details: 07/26/2018
WHIRLPOOL REFRIGERATOR WRS571CIDM00 UNIT not dispensing ice down the ice buildup between auger motor and bucket not allowing auger to engage cleared ice unit is working properly
Near Turlock, CA 95382
Douglas
Job Details: 07/26/2018
WHIRLPOOL REFRIGERATOR WRF532SMHZ00 Customer states unit is not making ice found icemaker bale arm was in the off position remove move the alarm down to on position unit ejected ice and filled unit is working properly advise customer on proper use and care
Near Turlock, CA 95380
Douglas
Job Details: 07/26/2018
MAYTAG DRYER MED6000XW2 Customer states unit making noise when spinning found unit to have a bad wheel removed and replaced wheels unit is working properly no noise; used 1 4392067 (DRYER REPAIR KIT)
Near Chowchilla, CA 93610
Douglas
Job Details: 07/26/2018
MAYTAG REFRIGERATOR MSD2572VEW00 control panel isn’t working try to look up control panel panel is discontinued referring customer back to American home shield W10173402
Near Madera, CA 93638
Douglas
Job Details: 07/26/2018
WHIRLPOOL REFRIGERATOR WRS325FDAM04 Unit not cooling properly found door gasket around freezer to be bad has tear in it could not reinstall door gasket properly due to doorliner being cracked need to order gasket and door liner; ordrng 1 LW10436760 (dor-fip ss) and 1 W10136735 (door gasket), Removed and replaced door and light do two lights not working properly did not use door gasket new door came with gasket; used 1 W10515058 (LIGHT)
Near Coarsegold, CA 93614
James R.
Job Details: 07/26/2018
WHIRLPOOL DRYER WED7000DW Door handle was broken the unit unit needs new door handle; ordrng 1 W10861225 (handle), REMOVED AND REPLACED part. Unit working properly
Near Gustine, CA 95322
James R.
Job Details: 07/26/2018
WHIRLPOOL REFRIGERATOR MSB2354GRW Found unit to be working as designed. Straighten out door gasket.
Near Oakhurst, CA 93644
James R.
Job Details: 07/26/2018
MAYTAG REFRIGERATOR MFT2574DEM00 ICEMAKER had e2 error code. Tried to cycle IM. Didn’t cycle. Also covers for receiver and emitter were broken. Unit needs covers and IM; ordrng 1 W10258502 (cover) and 1 W10258510 (cover) and 1 WPW10764668 (ice maker), R&R all parts. Unit cycled and filled. Unit working properly
Near Coarsegold, CA 93614
James R.
Job Details: 07/26/2018
WHIRLPOOL REFRIGERATOR WRF555SDHV00 Unit Ice maker not tell fill valve to shut off. Unit needs IM WPW10300024. removed and replaced all parts good to go. tested ok
Near Merced, CA 95340
James R.
Job Details: 07/26/2018
WHIRLPOOL REFRIGERATOR WRS325FDAM04 Found drain line to be plugged. Cleared blockage draining properly. Found the freezer light to be out causing refrigerator right to be done. Also found the diffuser door to be broken unit needs new door and light; ordrng 1 WPW10151374 (diffuser) and 1 WPW10515057 (light), removed and replaced all parts, Unit working properly
Near Newman, CA 95360
James R.
Job Details: 07/26/2018
WHIRLPOOL REFRIGERATOR WRF535SMBM00 Icemaker is not cycling properly. Also found a vet fan to be making noise and thermistor to be out of range. Rails to freeze the door also get stuck when you open and close. Unit needs icemaker thermistor rails and evap fan; ordrng 1 12002355 (thermistor kit) and 2 WPW10120018 (slide rail (frz))s and 1 WPW10128551 (evaporator fan motor) removed and replaced all parts unit working properly
Near Denair, CA 95316
Cruz
Job Details: 07/26/2018
WHIRLPOOL WASHER WTW6700TW1 Inspected and tested unit. Found bearings to be worn out from normal wear, unit will not complete any cycles, found leaking from all soap detergents, can not go into diagnostic, cx stated that unit will keep adding water will not stop, ; ordrng 1 W10364988 (valve) and 1 W10820039 (hub) and 1 WPW10130807 (ring-tub) and 1 WPW10161865 (dispenser) and 1 WPW10172146 (dispenser) and 1 WPW10189966 (cntrl-elec), Installed new parts (bearing, ring tub, cnrtl elec, valve, 2 dispensers hub) into unit. I then tested unit in a normal wash cycle it filled drained spin, ck for codes found none as well no leaks, unit is working as designed