Near La Cañada Flintridge, CA 91011
Bryan Dunn-Wilson
Job Details: 08/07/2018
kitchenaid refrigerator KRFF305ESS00 Upon arrival customer claims door is not sealing properly. Inspected door seal. Door just bounces off unit and doesn’t seal at all. Ordering new door seal. ; ordrng 1 W10830162 (gasket-fip) Removed and replaced door seal. Heated seal to mold. Instructed cx to leave door shut for 1 hour to mold. No dents dings or scratches caused by tech.
Near Pasadena, CA 91103
Bryan Dunn-Wilson
Job Details: 08/07/2018
whirlpool washer WTW8500DC1 Upon arrival white residue on clothing and poor wash times. Ran diagnostics got no error codes. Ran test cycle. Unit functioned as designed found service pointer SP# W11042572 for the residue on clothing. Removed and installed new control kit W11111464 . Calibrated and tested unit. Unit functions as designed. No dents dings or scratches caused by tech
Near Monrovia, CA 91016
Bryan Dunn-Wilson
Job Details: 08/07/2018
kitchenaid refrigerator KBSN608ESS00 Customer states fridge side gets warm about up to 50 degrees then cools down. Inspected all fans and compressor everything running as designed. ordering both control boards WPW10200659 (CNTRL-ELEC) W10830288 (CNTRL-ELEC)Removed and replaced both controls. Unit cooling as designed. No dents dings or scratches caused by tech
Near Los Angeles, CA 91342
Bryan Dunn-Wilson
Job Details: 08/07/2018
maytag washer MVWB835DW3 Upon arrival customer states poor wash and white spots on clothes. Ordering new control and panel. Unit would not go into diagnostics. Did not reschedule due to part availability. ; ordrng 1 W11115285 (panel-cntl) and 1 W11170706 (CNTRL) Removed And replaced control and control panel. Calibrated and tested unit. Unit now functioning as designed. No dents dings or scratches caused by tech
Near Santa Clarita, CA 91350
Billy J.
Job Details: 08/07/2018
whirlpool washer WTW8500DC0 F3e2 f7e5 f2e1 f3e2 apon arrival customer stated unit making noise found on some cycles motor is hitting drip pan lowered legs retested job complete unit has no error codes at this time
Near Los Angeles, CA 91325
Billy J.
Job Details: 08/07/2018
kitchenaid dishwasher KDFE104DSS4 Apon arrival customer stated unit was not draining found air gap was restricted cleared retested job complete
Near Los Angeles, CA 91311
Billy J.
Job Details: 08/07/2018
maytag washer MVWC416FW1 Unit is in a nail salon / hair salon commercial setting instructed customer unit is not under any warranty do to where unit is located I checked unit for error codes and none customr states they only use unit about 3 times a day I noticed load they were running was overloaded found gearcase leaking oil quoted customer he declined repair said hippopotamus should honor warranty this is going to keep happening. job complete
Near Los Angeles, CA 91402
Raymond
Job Details: 08/07/2018
whirlpool range WEG745H0FS0 Upon arrival unit turning off and have to reprogram the unit. Inspected and found no fault codes. Unit heated to temp, I showed customer temp of oven Checked for voltage coming in and had 118.7 VAC. checked the display and wiggle wires. All checks out good. Customer most likely having brown or black outages causing issue. Unit functions as designed at time of service.
Near Los Angeles, CA 91607
Raymond
Job Details: 08/07/2018
Upon arrival unit won’t open. Got unit door open and tested door latch. Latch is faulty. Replaced door latch and tested. Showed customer unit is working as designed.; Job Cmpltd, used 1 WPW10443885 (LATCH)
Near Los Angeles, CA 91607
Raymond
Job Details: 08/07/2018
Upon arrival cx complaint was oven handle getting too hot and the door not closing. Per TP if the unit has no model or serial we can’t work on it
Near Ridgecrest, CA 93555
Patrick
Job Details: 08/07/2018
MAYTAG WASHER MVWB835DC2 Found the unit having issues with a noise while in ops. Checked the unit out and found gear case bad. Spun basket by hand and it made loud grinding. Ordering wash plate and screw as well. Stuck on drive shaft ; ordrng 1 W10752187 (screw) and 1 W10811956 (drum assy) and 1 W10902814 (washplate), Removed and replaced parts tested unit. All ops checked good ; Job Cmpltd
Near Inyokern, CA 93527
Patrick
Job Details: 08/07/2018
KITCHENAID RANGE KSGG700ESS1 Found the unit f2e1 stuck key error. Cycled power and code stil popped. Needs new panel. Removed and replaced W11034208 (MAIN CONTROL) tested unit. All ops checked good ; Job Cmpltd
Near Lancaster, CA 93535
Patrick
Job Details: 08/07/2018
WHIRLPOOL REFRIGERATOR WRX735SDBM0 Found the unit dead when I arrived. Compressor not running. Turned on cooling at control panel and start device just clicked. Never started compressor. Removed and replaced start device. Tested unit all ops checked good USED W11092533 (Start Relay) WPW10276647 (MOTOR-EVAP)
Near Quartz Hill, CA 93536
Patrick
Job Details: 08/07/2018
WHIRLPOOL REFRIGERATOR WRF993FIFM Found unit not cooling efficiently in the fresh food portion. The evap in the section is over frosted causing cooling issues. Looked up control version and it was proper. Checked defrost sensor, and it was positioned wrong. Needs new cover; ordrng 1 W10889841 (cover-evap), Removed and replaced part. Re-positioned sensor. Tested unit. All ops checked good
Near Lancaster, CA 93536
Patrick
Job Details: 08/07/2018
whirlpool refrigerator GI6FARXXY07 Found the unit having issues with no ice production. Looked at ice maker and it’s the old style ice maker. Removed and replaced with kit W10882923 (Icemaker). Approved. Tested unit. All ops checked good
Near Palmdale, CA 93551
Patrick
Job Details: 08/07/2018
whirlpool refrigerator WRX735SDHZ00 Found the customer having issues with the filter no being able to be removed. Filter was stuck in housing. Couldn’t pull down had to pry out and twist off. Customer wouldn’t have been able to do so. Replaced the provided filter from customer. Ran 2 full pitchers of water. All ops checked good
Near Palmdale, CA 93591
Patrick
Job Details: 08/07/2018
ESTATE WASHER TAWX700JQ1 Found the washer full of water when I arrived. Lid switch was physically broken by site. Falling apart. Needs lid switch. I drained water out and the transmission is loud needs new one ; ordrng 1 3360629 (gear case) and 1 3949247V (switch-plg), Removed and replaced parts tested unit all ops checked good
Near Lancaster, CA 93535
Patrick
Job Details: 08/07/2018
WHIRLPOOL REFRIGERATOR WRX735SDBM Found the customer having issues with the unit not letting in water and valve chatters. Checked noise first and valve is noisy. Needs new valve. But water supply is bad. Removed and replaced valve. But customer needs plumber to get water to unit ; Job Cmpltd,
Near Los Angeles, CA 91306
Danny
Job Details: 08/07/2018
WHIRLPOOL REFRIGERATOR WRX988SIBM01 Unit is not cooling and that’s why it’s not making ice Client is upset Client paid for service call Provided cod estimate to client ; ordrng 1 8201675 (compressor) and 1 W11116006 (evaporator) and 1 WPW10608485 (evaporator), Not cooling Replaced compressor and evap Completed sealed system repair No leaks found Ran cooling test Both evap build up frost pattern and started to coolAdvised to allow 24hrs for unit to reach proper temp Reinstall fridge inside garage Unit is working properly
Near Los Angeles, CA 91356
Danny
Job Details: 08/07/2018
KITCHENAID DISHWASHHER KUDE70FXPA5 Cx says unit will not power on or work.Open door and 1 HR wash cycle is illuminated but UI is completely unresponsive and cannot change cycles.Tech sheet says replace control when UI and brain are dead after resetting power to unit.Diagnosed bad control W10473197 Tech removed DW door and control does not match the control provided.New UI P/N WPW10481151Unknown part arrival. Office please schedule return visit.This cx has no service in her home. iPad does not work either; ordrng 1 WPW10481151 (panel-cntl), No power on control panel Provided cod estimate to client Service call was paid on 1sr trip Parts are going to be scode per mngr Labor 125.00Total 125.00Client to get unit repaired Replaced control panel Reinstall wood door panel Door is opening and closing properly Ran a self test cycle and unit completed with no issues
Near Calabasas, CA 91302
Danny
Job Details: 08/07/2018
whirlpool range KDRS505XSS04 Broken shaft and burners won’t turn to on position Found 2 faulty valve and 1 broken valve Need to order manifold assy. ordrng 1 WPW10204705 (manifold), Replaced manifold Check for gas leaks None found All burners are working and lighting properly No gas leaks Unit is working properly ; Job Cmplt
Near Los Angeles, CA 91316
Michael
Job Details: 08/07/2018
This is a separate issue. Third time to visit unit with different issue each time. Cx is extremely rude and verbally abusive towards tech and product.Cx states unit stopped on spin mode and the latch would not unlock.F5E3 - Lid Latch Fault stored in controlRemoved and replaced lid latch. Tested latch manually several times and ran auto service test and passed with no issues.Cx again called unit a lemon and wants a new unit for replacement.
Near Bell Canyon, CA 91307
Michael
Job Details: 08/07/2018
maytag dryer MGDC215EW2 Customer states dryer takes really long time to dry. Tech feels heat but clothing is damp. Used test kit, along the service Tech found large accumulation of lint built up inside hard piping inside home. Removed large portion and dryer vent now has air flow. Advised customer that dryer will work temporarily but to have dryer exhaust vent serviced ASAP. Unit currently ops as intended with much better performance. used 1 W11224254 (TEST KIT)
Near Los Angeles, CA 91367
Michael
Job Details: 08/07/2018
maytag washer MHW8200FW0 customer states cloths are still wet at end of cycle and codes flash.F9e1- long drainF3e1- water level system errorF5e4- door not open between cycles Tech has minimal flow from drain. Removed rear panel and found large built up of dryer sheets Balled inside. Removed and replaced drain pump WPW10605427 . Ran auto service test unit ops as intended job complete; Job Cmpltd
Near Los Angeles, CA 91307
Michael
Job Details: 08/07/2018
whirlpool refrigerator GD5SHAXLB01 Ice obstruction frozen solid inside door chute.Tech removed ice bin and cleared all built up ice from ice bin and door chute. Door chute now operates and dispenses ice cubes. Advised customer she has freezer over packed and creating cold spots. Customer is minimizing freezer food to help give sufficient air flow around freezer cabinet.Tech observed good frost pattern on evap, no ice build up around drain, all fans operate and damper door operates. Unit is operating as intended with no further issues. Job complete;
Near Los Angeles, CA 91367
Michael
Job Details: 08/07/2018
maytag dryer MGD8200FW0 Customer requested dryer be inspected as it wasn’t drying clothes all the way. Tech found dryer vent was knocked off dryer vent and was blocking flow. Tech installed dryer vent and removed blockage. Unit has proper flow and will have much better performance. Unit ops as intended job complete; Job Cmpltd,
Near Oxnard, CA 93035
Francisco
Job Details: 08/06/2018
whirlpool dishwasher WDF330PAHS0 Customer states when he open all way down the door it not stay open. Checked unit and found nothing wrong, when he door is fully open the two springs attached to the hinges they will bounce the door back because the lightness of he door. Contacted tech line and he said this is the way this door is
Near Camarillo, CA 93010
Francisco
Job Details: 08/06/2018
KITCHENAID OVEN KODE507ESS02 Replaced control panel and the appliance manager W11093251 (panl-cntrl) W11179310 (COMPUTER BOARD) . Tested ok.
Near Thousand Oaks, CA 91320
Francisco
Job Details: 08/06/2018
WHIRLPOOL REFRIGERATOR WSF26C2EXW01 Unit still having condensation in the fresh food compartment under specially in the damper area. Checked door gasket and found a gap in the left bottom corner, corrected the gap with the heat gun and permanent gum, also were the water line goes into he cabinet. This time the condensation was smaller then the previous visit. Contacted tech line to document it.
Near Moorpark, CA 93021
Francisco
Job Details: 08/06/2018
KITCHENAID FREEZER KBSN608ESS01 Checked unit and found some ice buildup on the evaporator panel. Manually removed the frost and adjusted freezer door gasket.
Near Westlake Village, CA 91362
Francisco
Job Details: 08/06/2018
kitchenaid refrigerator KBSN608ESS01 Customer unable to change the temperature in the display. Checked unit and found a computer glitch. Removed power to the unit for 10 min to reset the control, restart the power again, now the whole control panel is working. Tested ok.
Near Oxnard, CA 93033
Francisco
Job Details: 08/06/2018
WHIRLPOOL REFRIGERATOR WRT541SZDW00 Checked refrigerator and this time is doing better then the last visit after sealed all the gaps in between the liner and the cabinet, but still leaking water through the right hand side return vent. This time I noticed a gap in the top left hand side corner. Removed both doors and added a washer to lift fresh food door to correct the gasket gap. Contacted tech line and he suggested to replace the thermostat thinking that one of the reasons why the unit is building up to condensation is because is getting too cold, the thermostat was replaced recently.
Near Camarillo, CA 93010
Jesus
Job Details: 08/06/2018
maytag washer MVWC400XW0 Customer states that unit is not advancing cycle. Checked unit and found error code. Ran diagnostics and passed. Also found the gearcase bearing making a loud noise. Ran manual test and calibrated unit. Customer will call back if he wants unit gearcase replaced.
Near Thousand Oaks, CA 91320
Jesus
Job Details: 08/06/2018
KITCHENAID REFRIGERATOR KRFC300ESS01 Customer states that unit seals are torn. Checked unit and found the seals bad. Replaced all gaskets W10571967 and conformed to unit. Unit is working as design.
Near Westlake Village, CA 91361
Jesus
Job Details: 08/06/2018
KITCHENAID MICROWAVE KMBS104ESS02 Customer states that unit inner door gasket is bad. Checked unit and found gasket in normal conditions. Pulled unit door out for box and found the same gasket conditions. Customer stated that the gasket was sealed together. Called tech line and verified the conditions of the door gasket/seal. Tech-line advised not to replaced door. Unit is working as design.
Near Westlake Village, CA 91361
Jesus
Job Details: 08/06/2018
WHIRLPOOL FREEZER WRX735SDHZ00 Customer states that unit is showing an error code. Checked unit and ran diagnostics. Customer needed unit lower so he can pulled out and clean it. Customer had a power outage and that what the error code. Unit is working as designed
Near Oxnard, CA 93035
Jesus
Job Details: 08/06/2018
WHIRLPOOL DISHWASHER WDTA50SAHZ0 Customer states that unit upper rack is dropping. Checked unit and found the adjuster broken. Removed rack and adjuster installed new one. Assembled unit and tested. Unit is working as designed used 1 W10712395 (ADJUSTER)
Near Oxnard, CA 93035
Jesus
Job Details: 08/06/2018
kitchenaid refrigerator KDFE104DWH5 Customer states that unit is not advancing. Checked unit and ran diagnostics no error codes found. Diagnostics completed without any faults. Customer instruct on usage and maintenance. Unit is working as designed
Near Camarillo, CA 93010
Jesus
Job Details: 08/06/2018
KITCHENAID REFRIGERATOR KRFC300ESS01 Customer states that unit doors are not leveled. Checked unit and found the right side door lowered. Removed grille and raise right side brake roller reinstall grille. Unit is working as design.
Near Thousand Oaks, CA 91320
Jesus
Job Details: 08/06/2018
WHIRLPOOL DRYER WGD8500DW3 Customer wanted service on unit. Checked unit and ran diagnostics found error code. Checked the vent with airflow meter and passed. Unit is working as design.F2-E1. UI stuck Job Cmpltd,
Near Fillmore, CA 93015
Aaron
Job Details: 08/06/2018
WHIRLPOOL FREEZER KRFF305ESS00 unit freezer door handle loose removed and Tighten down the screws and then reinstall the door handle unit is working as designed as to the freezer door seals unit is working as designed advise customer to open and close with her hand in the middle at all times
Near Thousand Oaks, CA 91320
Aaron
Job Details: 08/06/2018
WHIRLPOOL REFRIGERATOR WRS325FDAW04 Customer canceled the call at the door
Near Simi Valley, CA 93063
Aaron
Job Details: 08/06/2018
KITCHENAID DISHWASHER KDFE104DSS3 Checked operations unit main pump motor was seized up as result was not pumping water change out the pump and motor assembly WPW10605057 unit is working as designed now
Near Alhambra, CA 91803
Francisco
Job Details: 08/06/2018
WHIRLPOOL REFRIGERATOR WRF560SEYM01 Checked unit found ffc thermistor cover popped off, repositioned thermistor and cover, also adjusted right ffc door handle, unit now working as intended,
Near Alhambra, CA 91803
Francisco
Job Details: 08/06/2018
WHIRLPOOL REFRIGERATOR WRS571CIHZ00 Checked unit found diffuser and cover damaged. Removed and replaced parts listed. Entered diagnostics test 3 fan and air diffuser unit is working as intended.; W11164593 (Diffuser) WPW10457603 (COVER) W10893232 (Cover) WPW10457601 (SUPPORT)
Near Glendale, CA 91205
Francisco
Job Details: 08/06/2018
Cx complaint that FC door cracks open a bit when she or her kids slam ffc door. Inspected gaskets they are sealing properly. Adjusted front feet so unit can be slightly tilted back so door will close when slammed. Contacted tech line to check if there is any other possible adjustments to solve issue, there is not. Cx was not satisfied. Also informed cx her freezer compartment was overly packed with food items and explained to her how this can cause issues due to air not being able to flow inside FC. Cx also complaint unit has rust stains on top right hand corner of FC door took picture on sr quick pic informed cx I cannot get that off unless we change the door. She stated when she removed the factory sticker the rust was underneath it, I informed her I’d document that with wpl.Sr#77226190
Near Los Angeles, CA 90039
Francisco
Job Details: 08/06/2018
kitchenaid refrigerator KSCS25INSS00 Checked unit for leaks inspected back of unit could not find a leak. As I inspected the front of the unit found leak right by quick connect fitting in the front. Water line was damaged. Removed damaged portion of hose and re did connection at quick connect.
Near West Hollywood, CA 90046
Isidore
Job Details: 08/06/2018
JENNAIR REFRIGERATOR JF36NXFXDE01 Found inverter getting 120vac and 2-3vdc compressor not going on ordering inverter W10645666; ordrng 1 W10645666 (invrtr-box), Customer no longer needs service, received replacement refrigerator, parts being sent back.
Near Los Angeles, CA 90077
Isidore
Job Details: 08/06/2018
WHIRLPOOL DISHWASHER WDP370PAHW0 Found no power to control checked power cord harness wire terminal not all the way in, reinsert terminal on power cord, start dishwasher ok, test operation ok at this time.
Near Los Angeles, CA 90049
Isidore
Job Details: 08/06/2018
whirlpool dishwasher WDF520PADM7 Found dispenser catch broken, removed outer door panel and old dispenser. Installed new dispenser WPW10671905, test for leaks ok. Test dishwasher operation, ok at this time ;
Near Beverly Hills, CA 90210
Isidore
Job Details: 08/06/2018
WHIRLPOOL WASHER WFW94HEXW1 F8 e2 dispenser motor WPW10352973 error verified f6 e1 ccu communication error not verified , dispenser motor was not finding position on 2nd test position ran a another test found dispenser motor finding position. Checked connection ok at D16 connector.At this time dispenser started to work. Found vent hose WPW10568614 off tub not staying put. Parts ordered; ordrng 1 WPW10352973 (switch-dis) and 1 WPW10568614 (hose) Removed top panel , old dispenser motor and vent tube, installed new dispenser motor and vent tube test motor operation ok , test washer operation ok at this time.
Near Baldwin Park, CA 91706
Stephen
Job Details: 08/06/2018
MAYTAG WASHER MVWX655DW1 Found lid broken on right side hinge area. Part sent from other company. Replaced lid, lid switch strike. Ran diagnostics. No error codes
Near Baldwin Park, CA 91706
Stephen
Job Details: 08/06/2018
WHIRLPOOL REFRIGERATOR WRS321CDBM00 Found ice maker dripping onto evaporator fan motor. Needs ice maker. Cleaned plugged condenser. Needs de icing. Allow extra time.; rqstng P&A on 1 WPW10300022 (icemaker), Deiced evaporator fan motor area. Replaced ice maker. Cycled ice maker. Ice maker is working/ filling properly. Unit is cooling properly. Reset controls. Complete
Near El Monte, CA 91732
Stephen
Job Details: 08/06/2018
WHIRLPOOL WASHER WFW7590FW0 Door locked. Manually unlocked door. Ran diagnostics. Had f3e1, f8e1 error codes. Cleared error codes. Reset pressure sensor. Ran quick test cycle- passed. Advised not to use powder detergent. Only HE liquid detergent. Fills, washes, drains, & spins properly.
Near El Monte, CA 91731
Stephen
Job Details: 08/06/2018
WHIRLPOOL REFRIGERATOR WRT138FZDW00 OHM’d out RC thermistor. 10.5 K ohms. Food freezing in RC . Replaced control box W11223731. Unit is cooling properly at this time. Advised customer to wait 24 hours before loading food. Complete.
Near Temple City, CA 91780
Stephen
Job Details: 08/06/2018
WHIRLPOOL DRYER WGD4800XQ4 Found worn timer heat contacts, open cycle signal switch. Needs timer, PTS/ signal switch.; rqstng P&A on 1 WPW10117655 (relay-pts) and 1 WPW10185981 (timer)Replaced timer, PTS switch/ relay. Dryer is tumbling, heating properly. Cycle signal is working properly. Timer is advancing properly.
Near Covina, CA 91724
Stephen
Job Details: 08/06/2018
MAYTAG REFRIGERATOR MFX2570AEMO Found ice maker leaking. Replaced ice maker kit. Cleaned condenser. Adjusted compressor tubing. Ran diagnostics. Ok. Unit is cooling properly at this time. Allow 2-3 days for ice, 3-4 days to fill container. Complete.
Near Azusa, CA 91702
Tyler
Job Details: 08/06/2018
KITCHENAID OVEN KODE300ESS00 after self clean the oven shut off and lost power. Found open thermostat and thermal fuse. Removed and replaced thermostat and fuse. Tested all works good at this time
Near San Dimas, CA 91773
Tyler
Job Details: 08/06/2018
WHIRLPOOL DISHWASHER WDT730PAHZ0 unit will not fill with water and keeps going into drain. Found float switch was stuck, was not able to ajust the switch, removed and replace with new switch. Fixed and tested all works good at this time.; used 1 WPW10195039 (switch)
Near Pomona, CA 91767
Tyler
Job Details: 08/06/2018
roper dryer RGD4516FW0 the dryer is making too noise. Took dryer apart and reassembled. Noise is gone. All works. Good at this time.
Near Pomona, CA 91768
Tyler
Job Details: 08/06/2018
whirlpool washer WFW7590FW0 error code. Removed and replaced pressure switch using WPW10448876 All works good at this time
Near Upland, CA 91786
Tyler
Job Details: 08/06/2018
whirlpool washer WTW7300DW1 unit will not finish the cycle. Cycle tested and found error code for inlet temp. Removed and replaced fill valve W11165546 tested all works good at this time
Near Ontario, CA 91764
Tyler
Job Details: 08/06/2018
whirlpool dryer WGD8900BC0 unit is not heating and check vent light is on. Found restricted vent. Customer to have vent cleaned and explained that light will always be on because the vent is long. All works good at this time
Near Ontario, CA 91764
Tyler
Job Details: 08/06/2018
whirlpool dryer WGD8900BC0 unit is not heating and check vent light is on. Found restricted vent. Customer to have vent cleaned and explained that light will always be on because the vent is long. All works good at this time
Near Ontario, CA 91762
Daniel P.
Job Details: 08/06/2018
whirlpool dishwasher WDT720PADM1 dishwasher did not ui light found broken wires at junction box in dishwasher repaired and tested all ok call completed
Near Upland, CA 91784
Daniel P.
Job Details: 08/06/2018
maytag dishwasher MDB7749AWM2 not latching , found several area retainers on console broken inc handle retainer needs new console est to repair.
Near Bloomington, CA 92316
Daniel P.
Job Details: 08/06/2018
maytag oven CWG3100AAB25 oven not heating , found igniter not glowing found 120 v at igniter, replaced igniter 74007498 and tested all ok call completed.; Job Cmpltd
Near Highland, CA 92346
Daniel P.
Job Details: 08/06/2018
whirlpool refrigerator WRF767SDEM01 Refrigerator fresh food section not cooling properly found frozen over fresh food evaporator needs new thermistor will order.; ordrng 1 W11033168 (harns-wire), installed new thermistor and fan assy verified overall operation al ok call completed.
Near San Bernardino, CA 92410
Daniel P.
Job Details: 08/06/2018
Customer complaint refrigerator freezer door not sealing properly found small gap a top of gasket heat treated gasket , no tears or separation see pic taken , sealed small gap in lower rt freezer cabinet with silicone, verified proper seal instructed customer call completed.
Near Fontana, CA 92335
Kevin
Job Details: 08/06/2018
WHIRLPOOL REFRIGERATOR WRS325FDAM04 Lights dim and not coming on. Found shorted led module in FC and RC. I removed and replaced led modules. Tested unit. All tests good USED 2 WPW10515057 (light)s WPW10515058 (light)
Near Riverside, CA 92509
Kevin
Job Details: 08/06/2018
WHIRLPOOL REFRIGERATOR WRX735SDBM00 Unit has been leaking into ice maker which has filled ice container with water and froze which damaged ice maker and ice container. Removed and replaced ice container and new style ice maker kit. Cycled ice maker. All tests good USED 1 W11185686 (ICE CONTAINER)
Near Jurupa Valley, CA 92509
Kevin
Job Details: 08/06/2018
WHIRLPOOL DISHWASHER WDT720PADE3 newly built home unit under warranty per service bench. Customer concerned with drying performance of dishwasher. I tested dishwasher through diagnostic cycle. All tests normal. I instructed customer on tips to help improve drying performance and referred customer to use and care guide for more details. All tests good
Near Riverside, CA 92503
Kevin
Job Details: 08/06/2018
WHIRLPOOL REFRIGERATOR WRT111SFDM03 When I arrived both compartments were warm and compressor was not running. I found weak start device not allowing compressor to run. I removed and replaced start device. Compressor came on and freezer started to cool. Instructed customer to give it 24hrs to cool down. ; used 1 WPW10448874 (START-DEV)
Near Riverside, CA 92508
Kevin
Job Details: 08/06/2018
WHIRLPOOL WASHER WTW8500DC4 Unit taking a long time to fill. Water just dripping in. I found that the fill valve is not opening all the way. Bad fill valve W11165546. Removed and replaced fill valve. Tested unit. All tests good.
Near Moreno Valley, CA 92557
Kevin
Job Details: 08/06/2018
WHIRLPOOL REFRIGERATOR WRX988SIBM01 Unit has warm temps in RC. I found RC evaporator frozen over causing airflow restriction. Thermistor reading out of range. Need to replace main control, evaporator fan and harness. Removed and replaced main control, harness and fan motor. Tested unit. All tests good
Near Lathrop, CA 95330
William
Job Details: 08/06/2018
WHIRLPOOL REFRIGERATOR GX5FHDXVY010 Found freezer door rail gear & rod off unit, left FF door clicks when opened at bottom door cam, Reinstalled. Freezer door rail gears & rod, Found gaskets splitting at corners, ordered FF door gaskets & left door cams. ; ordrng 1 12699301AP (hing-bushg) and 2 W10571956 (gasket-fip)s and 1 WP12028505AP (ref dr closer cam) Replaced bushing on left FF door hinge & both fresh food door gaskets, reshaped FF door gasket, door sealing ok
Near Ripon, CA 95366
William
Job Details: 08/06/2018
KITCHENAID DISHWASHER KDTE104ESS4 Found broken closers, ordered closer kit for unit; ordrng 1 8194001 (mount,door balance) Replaced door balancer with broken strings with door balance kit, tested ok
Near Ceres, CA 95307
Cruz
Job Details: 08/06/2018
WHIRLPOOL WASHER WTW4815EW1 unit will not complete any cycles, I removed and replaced cntrl elec into unit, calibrated and tested unit in a diagnostic test mode it completed wash drain spin lock and unlocked, ck for codes found none as well no leaks. USED W11124765 (CNTRL) W10913953 (Actuator)
Near Keyes, CA 95328
Cruz
Job Details: 08/06/2018
WHIRLPOOL REFRIGERATOR WRS325SDHZ00 CALL BACK REPAIR. Installed new parts ( ice maker,valve) into unit. Water filled mold, I then inspected the following compressor lights cooling temps doors leveling ice and water dispenser gaskets fans are all working fine, cx ok repair.
Near Atwater, CA 95301
James R.
Job Details: 08/06/2018
KITCHENAID REFRIGERATOR KRFF305ESS00 Damper popping when opening and closing. Unit needs damper; ordrng 1 WPW10594329 (control) R&R control. Unit working properly
Near Gustine, CA 95322
James R.
Job Details: 08/06/2018
WHIRLPOOL OVEN WGE555S0BS02 Found switches to be shorted causing light to be on due to closed circuit. Unit needs switches; ordrng 1 WP7403P238-60 (switch-inf) and 1 WP7403P239-60 (switch) and 1 WPW10295048 (switch-inf) and 1 WPW10441696 (switch-inf) R&R all parts. Unit working properly ; Job Cmpltd,
Near Ceres, CA 95307
James R.
Job Details: 08/06/2018
MAYTAG WASHER MVWC565FW0 Found drain pump to be shorted. Unit needs pump ordrng 1 W10876600 (drain pump) REMOVED AND REPLACED PUMP Calibrated unit. Unit working properly
Near Hilmar, CA 95324
James R.
Job Details: 08/06/2018
MAYTAG WASHER MVWX600BW0 Unit had long drain error codes. Found pump not to be moving water efficiently unit needs a new pump. ordrng 1 WPW10661045 (drain pump) Upon return trip found gearcase to be bad. CUSTOMER opted to replace unit instead of repair.
Near Merced, CA 95340
Douglas
Job Details: 08/06/2018
maytag washer MVWX655DW1 Drain pump running found unit was running due to too much soap cleared codes ran calibration all unit functions are working properly unit is working properly advise customer on proper soap amount in use and care
Near Turlock, CA 95382
Douglas
Job Details: 08/06/2018
amana dryer NED4655EW1 Unit spinning but not heating found unit you have a blown thermal fuse removed and replaced fuse unit is working properly; used 1 279816 (THERMAL CUT OFF HI)
Near Turlock, CA 95380
Douglas
Job Details: 08/06/2018
roper dryer RED4516FW0 Customer states unit not drying found exhaust line was crushed against wall not allowing unit to vent moved it unit out from wall unit drying properly. Advise customer of proper use and care;
Near Merced, CA 95340
Douglas
Job Details: 08/06/2018
kitchenaid range KSDB900ESS2 Called tech line Sr 7722608859 tech line states the they sending the product info to product review to see what is going on with the software Tech line said they will contact cx or office about next step
Near Madera, CA 93636
Douglas
Job Details: 08/06/2018
whirlpool refrigerator WRX988SIBM00 When removed evaporator cover to replace harness and fan found red wire from body to be corroded not allowing fan to work properly try to cut wire back and splice back together but connection is too short call tech line tech line advise me that that wire is not repairable due to it being part of the body tech line stated unit is nonrepairable Sr 7722609511 referring customer back to American home shield
Near Kerman, CA 93630
Irvin
Job Details: 08/06/2018
whirlpool refrigerator WRF535SMBB00 Icemaker is not producing any ice. Has not had ice for couple weeks. Bypassed fill valve on IM motor head, water flowing. Jumped unit to cycle. The unit cycled properly. Filter is good power is good. Issue WATER FILLING THE MOLD WAS TURNED DOWN, this caused smaller pieces of ice which the sweepers could not eject consistently. Increased fill time for larger cubes. Ice should produce consistently.
Near Los Banos, CA 93635
Irvin
Job Details: 08/06/2018
whirlpool refrigerator WRF555SDHV01 The ICE MAKER failed to cycle. Water enters no cycling. Replaced the IM WPW10300024, powered and cycled. All functions normal.
Near Los Banos, CA 93635
Irvin
Job Details: 08/06/2018
whirlpool oven WOS51EC0AB04 Unit came with home. STONEFIELD says the oven is not operating. Confide there is no display. The control fuse failed. Replaced fuse. Powered unit. Started the unit. Unit is showing display and heating. All functions normal. ; used 1 W10545255 (FUSE ASSY)
Near Los Banos, CA 93635
Irvin
Job Details: 08/06/2018
whirlpool range WFG320M0BW2 The range oven was leaking. (PG&E LOCKED OUT UNIT). Checked the units lines and connections no leaks, leak detector, observed flame bar cycle on and off, good flame. Replaced the regulator W10638126. Safety concerns. All ops normal.
Near Madera, CA 93636
Irvin
Job Details: 08/06/2018
KITCHENAID REFRIGERATOR KRMF706ESS00 The unit is not dispensing ice. The auger motor is rusted. ; ordrng 1 W10822606 (motor), Removed failed motor. Installed motor. Test passed. All ops normal.
Near Fresno, CA 93711
Irvin
Job Details: 08/06/2018
WHIRLPOOL REFRIGERATOR WRF767SDEM01 CX says the lower IM WILL NOT CYCLE. bypassed cycle failed. Replaced IM powered, unit cycled and filled. All ops normal. This is a replacement from WP. ; Job Cmpltd
Near Madera, CA 93637
Irvin
Job Details: 08/06/2018
GE WASHER GTW680BSJ3WS the unit is not draining. The drain motor is sieved up. Removed from the unit checked for movement. Bound sediment in the pump. ; ordrng 1 WH23X24178 (PUMP), The units pump was not draining out. The impeller housing is clear. The pump would not move water during operation. Replaced pump. Powered unit ran cycle test passed. All ops normal. INFORMED CX TO REDUCE SOAP , AND USE EXTRA RINSE.
Near Fresno, CA 93706
Irvin
Job Details: 08/06/2018
FRIGIDAIRE REFRIGERATOR FGSS2635TF CX says the unit is not making ice. Flex tray is out of shape. Replaced the component 243297606. All options normal.
Near Friant, CA 93626
Ethan Shrum
Job Details: 08/06/2018
whirlpool refrigerator KSSS48QJW00 Upon arriving to the customers home customer stated that the unit was not getting cold enough found condenser is to be really dirty clean condensers also found Piercing valve on unit from Perth piercing valve to be covered with Frost causing a leak in the subsystem did let the customer know he will be on needing me a sealed system job customer said he would have to think it over with his wife to see if they want to fix or get a new unit job is complete
Near Fresno, CA 93720
Ethan Shrum
Job Details: 08/06/2018
KITCHENAID DISHWASHER KDTE254EWH Arriving to the customers home found of the customers dispenser was not functioning it was not operating properly replaced with new dispenser W10861000 tested unit checks good job complete
Near Fresno, CA 93720
Ethan Shrum
Job Details: 08/06/2018
AMANA REFRIGERATOR AFI2539ERM00 Upon arriving to the customers home customer stated that the icemaker is not functioning found icemaker was getting proper voltage but was still not operating how it should replace icemaker tested unit checks good job complete
Near Clovis, CA 93619
Ethan Shrum
Job Details: 08/06/2018
WHIRLPOOL WASHER WFW8540FW1 Upon arriving to the customers home customer stated the door is cracked did find at the door glass was cracked meeting to send you off so to double check to see if this is covered may be considered cosmetic; ordrng 1 WPW10607723 (door-glass) Replaced door door checks given no issues job complete;