Local Reviews
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Lance V.
REFRIGERATOR WHIRLPOOL WRF954CIHZ00 "Tech line sr#7727631496Unit not making ice, customer experience full ice loss, leak from dispenser. Did water dispenser test and passed, no leak. -1df freezer, fridge 41df ok. Test#59 failed, ice box fan motor failure. Needs to re route with parts. ; ordrng 1 W11407678 (FAN ICE BOX)"
Jonathan B.
OVEN WHIRLPOOL WFG320M0BW0 Found loose connection to control board. Tested unit and is working properly.
Enrique R.
DRYER WHIRLPOOL WGD4815EW1 "Inspected whirlpool dryer . Customer concerns , unit makes rattling noise . Installed dryer repair kit . Retested it , all functions tested normal .; used 1 4392065 (DRYER REPAIR KIT) from stock"
Raymond H.
REFRIGERATOR KITCHENAID KRFC704FSS00 Bruce SR 7727636890 per tech line prior S Code invalid per new service pointer. Need to contact cx with quote.; schdld next appmnt for 4/21 TUE !
Rod H.
WASHER WHIRLPOOL WTW8040DW4 Won’t sin clothes and/or drain water soaked clothesWater valve problem code retrieved from stored conntrol memoryOrdered valve due to no complete circuit through solenoid.; ordrng 1 W11220230 (valve)
Jaime G.
WASHER WHIRLPOOL WFW92HEFW0 Unit has intermittent problems ordered harness; ordrng 1 W11033849 (harns-wire)
Aaron B.
FREEZER WHIRLPOOL WSZ57L18DM03 "Customer received the unit with a bad door warped , the gasket is sagging and not sealing as a result to correct the issue needs a new door, ordered part ; ordrng 1 W10574476 (gasket-dor) and 1 W10746792 (dor-fmd)"
Isidore A.
REFRIGERATOR WHIRLPOOL KRSC503ESS01 "Found fresh food evaporator frozen over needs Fan scroll W11098695, thermistor W10316760 and evaporator cover WPW10387382, parts ordered; ordrng 1 W10316760 and 1 W11098695 and 1 WPW10387382 "
Tom R.
WASHER WHIRLPOOL WTW5000DW1 "Installed Gearcase and Hub, entered diagnostics tests, found squealing noise present. Visual inspection shows nothing rubbing or out of place, reorder Gearcase, and order Splutch and Belt./Gearcase - ; ordrng 1 W10721967 (drive pulley) and 1 W11035751 (gearcase) and 1 WPW10006384 (drive belt)"
Steven W.
DRYER - GAS MAYTAG MGDX655DW2 "Tested dryer. Found heat shutting off too soon, drum seal folded over. Corrected drum seal. Needs cycling thermostat. ; ordrng 1 WP8318268 (THERMOSTAT )"
Frank P.
RANGE WHIRLPOOL WFG550S0HZ1 "Upon arrival customer states that he was curious why the door wasn’t opening or closing So he removed door and dismantled the door And says the door hinges are malfunctioning Performed diagnostics Found he broken a lot of pieces I won’t be able to install parts ( hinges ) due too Door strap and trim is broken on each side of door metal bentWon’t be able to repair doorCalled dispatch They told me to call tech line / Partners And explain situation....Calling tech line support Spoke to Liam Explained situation About customer already dismantled door upon arrival and few parts are brokenWon’t be able repair door or install parts at this timeHe says technically just order parts and repairSr# 7727615621;1 W10761014 (trim-door) and 1 W10761018 (trim-door) and 1 W11379944 (STRAP,DOOR) and 1 WP9761344 (liner-door)"
Erick S.
OVEN KITCHEN AID KODE500ESS Spoke with Rick and informed of findings. Reach out to and was informed to replace new fan assembly with supports. Re ordering fan assembly for top oven. ; ordrng 1 W11245567 (blower)
Randy C.
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Found leaking refrigerant. Last technician failed to install UV drier. Cannot detect leak. Ordering evap n condenser and compressor. Cx okayed for Friday. ; ordrng 1 W10507884 (compressor) and 1 W11164117 (condenser) and 1 WP2188823 (evaporator)
Joe M.
DISHWASHER WHIRLPOOL WDT710PAHZ1 Replaced control and heater unit has no error codes and is functioning as designed. Job complete
Patrick C.
REFRIGERATOR KITCHENAID KRFC300EBS01 Removed and replaced door. Tested unit. All ops checked good
Randy C.
DISHWASHER KITCHEN AID KUDP02CRBS2 "Requesting double labor. Removed and replaced tub. Still won’t shut. 19.98 WP8562069 plus tax.Upon arrival unit was sticking out of cabinet. Won’t go in. Removed tub and installed old parts on new tub. Found multiple parts were missing needs more parts won’t shut seals gone, strike is gone and serials gone, seal to float switch gone. Water valve assembly not complete. Needs new water valve assembly Last visit stuff got taken by tech. Spoke with RS and he told me that I can s code missing parts. Unit is 13 years old... ; ordrng 1 W10864081 (gasket) and 1 WP8531743 (gasket) and 1 WP8562069 (baskt-ware) and 1 WP8574157 (strike) and 1 WPW10158389 (valve-inlt)"
Aaron B.
REFRIGERATOR AMANA ASD2575BRW01 "Customer canceled at the door"
Randy C.
RANGE WHIRLPOOL WFG525S0HV1 F1E0 f2E0 found faulty board. All other ops working normal heats up as designed. Stuck key on control board. Needs new control. ; ordrng 1 W11317846 (cntrl-elec)
Cesar H.
REFRIGERATOR WHIRLPOOL GD5PHAXMS10 Replaced ice maker and valve tested good
Randy C.
REFRIGERATOR AMANA ASD2575BRS Found not dispensing. Replaced w motor auger still won’t dispense. Found bad control and door ice won’t initiate dispensing. Found door switch reads door closed but won’t dispense. Ordering parts set up for Tuesday ; ordrng 1 WPW10397946 (cntrl-elec) and 1 WPW10616141 (door-ice)
Cesar H.
REFRIGERATOR WHIRLPOOL WRS325SDHB01 "Found evap drain frozen over attempted to clear it out, I was able to clear ice but water flow thru drain was insufficient. Inspected drain and found rubber tube thru cabinet has collapsed causing a restriction for water the water none repairable contacted tech line file # 7727617718"
Randy C.
RANGE WHIRLPOOL WFE320M0ES2 Ordering hinges. ; ordrng 1 WPW10299226 (hinge-door) and 1 WPW10299227 (hinge-door)
Cesar H.
DRYER WHIRLPOOL WGD7500GC0 Replac d panel all checked good
Leon M.
KITCHEN KITCHENAID KDHE704DSS0 Replaced all selected parts.Unit still not working.Water leaking underneath from unit base it’s rusted all over on metalCalled Whirlpool Tech Line Support Spoke to TJExplained the situation he said tank tub base needs to be replaced ; ordrng 1 W10861608 (harns-wire) and 1 WPW10531320 (drain pump) and 1 WPW10681510 (tub-dishwr) and 1 WPW10705575 (sensor)
Leon M.
DRYER MAYTAG MGDB835DW3 Cx states that unit is not working properly Unit is not powering up Unit has damaged wiring from ; ordrng 1 W10622102 (console) and 1 W10777444 (harns-wire) and 1 W10793302 (cntrl-elec)
Jonathan C.
REFRIGERATOR WHIRLPOOL WRB322DMBB01 Tested found customer not loading unit properly showed her the manual tested unit in diagnostics and all passed working to spec
Michael M.
WASHER WHIRLPOOL WTW5000DW1 "Removed and replaced main control W11116590Rebooted unit and ran auto service test. Unit fills, agitates, drains and spins as designed. All functions are normal and ops as designed job complete"
Leon M.
REFRIGERATOR KITCHENAID KRFC704FPS03 Cx didn’t defrost the unit.Rescheduling for tomorrow.Cx is aware to turn off the unit 24 hours prior ; schdld next appmnt for 4/18 SAT 3 pm
Isidore A.
DRYER MAYTAG MGD8100DW0 "Removed top and front panels old belt, rollers and pulley. Installed new dryer kit per 4392067. Reinstalled panels and test dryer operation.Dryer working at this time"
Joe M.
WASHER WHIRLPOOL WTW8800YC1 Replaced parts. Units hose had broke on instillation if new parts. Ordering hose unit also needs new suspension rods because these ones are rusted. Ordering parts.; ordrng 1 W10440786 (suspension) and 1 WP8182767 (hose)
Irvin F.
RANGE WHIRLPOOL WFG525S0HZ1 "Removed range from place installed the control and sensor. Installed unit into place. Powered and test unit, all ops normal."
Joe M.
WASHER AMANA NTW4516FW3 Units gearcase is leaking oil on all the other parts ordered causing them to fail. Ordering parts.; ordrng 1 W10721967 (drive pulley) and 1 W10890624 (motor-drve) and 1 W10913953 (actuator) and 1 W11255272 (gearcase) and 1 W11428524 (CAP)
Timothy J.
M/W OTR WHIRLPOOL WMH31017HZ4 Customer states he put his hand under the unit and did not feel much flow. Ran unit on low and found it holds a paper towel in place. Found the unit it set up for recirculating despite being ducted. Called WPTS. (7727616159) I was told that you loose flow when the unit is set to recirculating. And things being cooked on the front burners will have a harder time venting if not under the vent. Unit is operating as designed. Informed customer that the installer has to set up the unit correctly for it to vent outside. Showed customer in the installation instructions were this is addressed.
Timothy J.
RANGE - GAS MAYTAG MGS8800FZ0 Installed the Infiniti on harness both igniters and the burners. Tested unit and found the gas valves still are not opening. Called WPTS(7727541498) and went over some tests. WPTS said they were going to PEX (product exchange) the unit.
James M.
WASHER WHIRLPOOL WTW8500DC5 Washplate not able to be removed from unit. Ordering replacement washplate and screw. Will break old washplate out and replace when parts arrive. ; ordrng 1 W10752187 (screw) and 1 W10752283 (washplate)
Juan G.
WASHER AMANA NTW4516FW3 "Splutch mechanism not engaging properly. Replaced drive pulley assy. checked ops, unit is no longer making noise."
James M.
OVEN WHIRLPOOL WFG550S0HZ1 Unit has broken hinges not allowing door to close. Ordering new hinges. Will return when parts arrive. ; ordrng 1 WPW10299224 (hinge-door) and 1 WPW10299227 (hinge-door)
Juan G.
DRYER MAYTAG MGDC465HW0 "Called ahead, asked customer to wash a load of towels before arrival. On arrival, put the towels to dry, observed burner cycling, after 25 minutes, called tech line, informed them the burner had been on for the last 25 minutes, without turning off. Informed them of the parts already replaced, they advised unit is working fine.Per tech line, instruct customer to stop dryer about 20 minutes into cycle, and fluff up the towels. Dryer runs about 20 degrees lower than the older versions. Thick towels take longer to dry. Any questions, to contact customer service. Unit is working fine SR# 7727617649 T.J."
Juan G.
DRYER AMANA NGD7500VW2 "Broken belt, not activating motor switch. Unit has excessive lint accumulated inside posing a fire hazard. Provided customer with an estimate to replace belt and to clean interior. Advised customer unable to replace belt without cleaning interior, due to the fire hazard.Customer will replace the unit instead."
Francisco S.
WASHER MAYTAG MVWB765FW0 "Checked unit found error code f8 e1/ f0 e5/ f0 e2. Put unit into manual test mode cold water valve not working properly. Checked water supply it is ok. Removed and replaced inlet water valve and housing. Cleared codes, and tested ops unit now checks ok. Also educated cx on loading and detergent use."
Joe M.
REFRIGERATOR KITCHENAID KRFF707ESS01 Units compressor is not is not functioning. Inverter board is supplying correct amount of power. Unit needs a compressor. sr7727617098
Steven W.
REFRIGERATOR AMANA ABB2227DES Replaced jazz board. Programmed control. Unit is cooling properly at this time. Instructed customer to allow24 hours for temps to stabilize before loading food. Complete.
Lance V.
WASHER WHIRLPOOL WFW9150WW01 "Needs work- customer concern loud on spin, bearing test failed, basket wobbly has complete bearing failure, and belt and pulley broken. Needs major overhaul, and 2 man assist to remove tub/basket assembly for repair, requested customer to provide adequate access for repair. ; ordrng 1 W11239040 (tub-outer) and 1 WP8540088C (pulley) and 1 WP8540101 (belt) and 1 WPW10202459 (basket) and 1 WPW10283361 (nut)"
Steven W.
WASHER ROPER RTW4516FW1 "Ran diagnostics. Had f8e1 error code. Found no cold or hot water in manual function test. Found open cold solenoid, no hot water from faucet. Replaced water inlet valve. Fills(on cold only ), agitates, drains, rinses, and spins properly. Instructed customer to call plumber to repair hot water and to correct drain( drain hose sealed to standpipe). Complete."
Rich S.
COMPACTOR KITCHENAID KTTS505ESS0 SR7727617791. Replaced parts listed... operating as designed.
Kenneth M.
REFRIGERATOR AMANA ART318FFDW03 Frosted evap. Ordrring control. High velocity fan blade. Rescheduled customer for wednesday. Instructed customer to unplug unit 24 hours before return visit. ; ordrng 1 WP2163777 (Blade) and 1 W11352623 (Control)
Dane K.
WASHER MAYTAG MVWB765FW0 "Removed and replaced the transmission, router, stater, clutch, and slider and tested unit. Unit functions normal now"
Dane K.
DRYER WHIRLPOOL MGDE400XW1 Removed and replaced motor and dryer repair kit and tested unit. Unit functions normal now
Dane K.
COOKTOP WHIRLPOOL WFE505W0HZ1 Cx had another servicer came out yesterday
Dane K.
WASHER KITCHEN AID KAWS750GQ1 Upon arrival the unit was not spinning and was very loud. Found the spin basket broken in half. Unit needs new spin basket. Customer declined estimate
Kenneth M.
WASHER WHIRLPOOL WFW5620HW0 Unit not doing anything. Found unit with a dead UI. Ordering new console. Reacheduled custimer for Munday 4-20-20; ordrng 1 W11319991 (UI)
Randy C.
FREEZER WHIRLPOOL WZF34X18DW03 Concern-making noise found noise coming from copper tubes grinding on each other When cycling. Separated now doesn’t make noise . Now no more abnormal noise. Cx approves Job complete.
Michael M.
RANGE WHIRLPOOL WGG745S0FS02 "Cx states the console face is bubbling, the lower oven light flickers and the customer feels the upper oven will not heat the same or keep same temp between ovens.Found burnt out lower oven bulb installed new bulb 9008 Oven lights now work as designed.Entered diagnostics and found no faults stored.Started bake and broil and both upper and lower ovens are heating as designed. Cx is not giving appropriate amount of preheat time resulting in undercooking of food.Ordering new console membrane in black W10879583Return 4-22-20; ordrng 1 W10879583 (CONSOLE MEMBRANE )"
Randy C.
DISHWASHER WHIRLPOOL JDTSS244GP0 Removed and replaced pump and motor and drain pump tested no leaks working as designed job complete
Enrique R.
REFRIGERATOR WHIRLPOOL WRT518SZFM00 "Inspected whirlpool refrigerator . Customer concerns , both compartments not cooling . All components work , no frost pattern . Seal system issue . ; ordrng 1 WPW10507886 (compressor)"
Leon M.
DISHWASHER KITCHENAID KDTE254ESS2 Replaced all selected parts.Unit working properly as designed
Chase F.
WASHER WHIRLPOOL WTW8040DW4 "Lid not locking due to body damage, called into WPLTS spoke with Dustin. Cabinet, top, and lid need replaced. ; ordrng 1 W10677265 (CABINET ) and 1 W11097645 (TOP) and 1 W11101059 (LID)"
Raymond H.
M/W OTR KITCHENAID KHMS155LSS4 "Replaced control panel and tested, unit functions as designed."
Joe M.
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Replaced light module and unit began to function as designed. Job complete
William L.
WASHER MAYTAG MHW5500FW1 "F3E1, unit won’t pump out, removed debris from water pump trap, found water pump not pumping out water, ordered water pump for unit.; ordrng 1 WPW10605427 (pump-water)"
James M.
REFRIGERATOR MAYTAG MSS25C4MGW00 Installed new ice door and tested unit. Ice door closing fully at this time. Job complete.
Timothy J.
REFRIGERATOR WHIRLPOOL WRS970CIHZ00 "Found the lower portion of the FC is frozen but the upper portion was cool . Bread that has been in the unit since they got it about a week ago that is in the upper portion is not frozen. Items on the Lowe shelf and bins are frozen. Called WPTS (7727620271) because I found a good frost pattern on the evaporator, the thermistors check ok In diagnostics. The units defrost thermostat is closed and the unit goes into a forced defrost cycle. The fans are running in test 3. WPTS states the components that would cause this check ok so the board must not be processing correctly. WPTS feels the main board is the issue. ; ordrng 1 W11035841 (cntrl-elec)"
Raymond H.
DRYER WHIRLPOOL WGD8800YC3 " upon arrival unit squeals when in use, found rollers seized. Quoted for repair kit, cx approved. Installed repair kit and tested, unit functions as designed. "
Raymond H.
WASHER WHIRLPOOL WTW4816FW2 Upon arrival cx states unit doesn’t lock and drain pump activated. Found unit had faulted for off balance. Showed cx how to clear control and instructed on proper use and care. Unit functions as designed.
Raymond H.
KITCHEN AMANA ADB1400AGS1 Upon arrival cx states unit fills with water from the filter. Found cx has restricted garbage disposal causing reverse siphon fill. Unit functions as designed.
Lance V.
WASHER MAYTAG MVWB835DW5 "Customer instruct on proper loading techniques as well as unit needs to be 6 inches from wall to run and operate smoothly. Unit has no errors stored, and passed test #52 calibration and auto test #51 ok. Unit is working as designed, advised customer on not overloading unit, and selecting deep water fill if needed."
Lance V.
DRYER WHIRLPOOL WGD4815EW2 "Tech line sr#7727616890 . Customer concern of very small faint of gas inside dryer when operating. Did soap and bubble test at inlet line to home gas, found leak between home/dryer gas line. Needs customer to contact PGE/ and to replace gas line properly. Whirlpool says customer responsible for purchase and installation of part as well as home gas lines."
Kenneth M.
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Fridge door slamming open. Adjusted fridge to allow the doors to open and close better. And not slam either direction. Jnformed custimer that weight inside the door makes a difference as well. Customer aporoevs.
Kenneth M.
REFRIGERATOR WHIRLPOOL WRS325SDHZ04 Found unit not making ice. Found ice maker off. And arm not into switch so custiner could not turn on or off the ice maker. Installed arm properly. Turned on ice maker and tested. Unit is now working properly.
Kenneth M.
WASHER MAYTAG MVWB855DC3 Unit not filling with water causing long fill error. Excessive run times. Water continuing to leak in. Changed water valve and tested unit. Unit is now working properly.
Jim S.
WASHER WHIRLPOOL WFW96HEAC0 "F5E2, F8E1. Leak at separating valve; ordrng 1 WPW10239942 (valve)"
Cruz B.
WASHER MAYTAG MVWX655DW0 "Fixed- installed all new parts (pump water, actuator, gearcase, wash plate ) calibrated and tested unit in a diagnostic test mode it completed filled, wash, drain, spin, locked & unlocked, unit is working as designed, cx ok repair."
Frank P.
REFRIGERATOR KITCHENAID KRSF505ESS01 Called tech line Spoke to Chris Explained situation Refrigerator isn’t cooling as it should Refrigerator temperature is 42.5Freezer is -5 degreesWent through diagnostics together Found evaporator fan motor in fresh food section isn’t onWill order partSr#7727597211; ordrng 1 W11098695 (fan-scroll)
Kenneth M.
DISHWASHER WHIRLPOOL WDT750SAHZ0 Wrong address. No voice-mail to get ahold of customer.
Frank P.
REFRIGERATOR KITCHENAID KRFC704FSS02 Customer stated No cool at allLast. Technician ordered compressor Performed diagnostics Every thing else works fans Compressor not hot No leaks detected Found no power too compressor Due too Orion box low voltage too power up compressor Harness wire needs to changed as well melted and burnt; ordrng 1 0056014 (control relay) and 1 W10792503 (emi-filter) and 1 W11336586 (ELECTRIC CONTROL ORION BOX )
Kenneth M.
WASHER WHIRLPOOL MVWC565FW2 Customer concerned about water levels. Tested unit and found water leveks normal. Instructed custoner to use bulky sheets for max water fill. Customer apprives function
Enrique R.
WASHER WHIRLPOOL WTW4955HW1 "Inspected whirlpool washer . Customer concerns , not advancing wash cycles . Long fill error . Shorted valve . Installed new valve . Retested it . All functions tested normal . No leaks ."
Enrique R.
WASHER WHIRLPOOL WTW5000DW2 "Inspected whirlpool washer . Customer concerns , unit not working . In diagnostics found latch fault . Installed latch , performed calibration . All functions tested normal . No leaks ."
Enrique R.
DRYER WHIRLPOOL WGD8000DW4 Installed central panel . All functions tested normal .
Chase F.
WASHER MAYTAG MVWB835DW2 "Cx concern that estimated time cycle would change upon cycle. Tested unit and unit passed through all cycles with no problems. Explained to cx that this is just an “estimated time” not an exact time cycle, that the cycles are based on sensors, different loading cycles, and how much is loaded. This machine is working by design. All ops testing normal. Job complete. "
Danny G.
REFRIGERATOR KITCHENAID KFCS22EVMS7 Unit is not cooling Found unit on but no compressor running Found faulty compressor Need to order complete sealed system ; ordrng 1 EVAPORATORWITHBRACKETS (EVAPORATOR WITH BRACKETS ) and 1 W10507884 (compressor)
Chase F.
LAUNDRY MAYTAG MGDB765FC0 Found a bad dryer repair kit when starting cycle loud screeching sound. Installed new dryer repair kit from truck stock. Tested. Unit now testing normal. Job complete.; used 1 4392067 (DRYER REPAIR KIT) from stock
Chase F.
WASHER WHIRLPOOL WTW8500DC5 "Cx concerned with performance of machine, claiming her clothes are coming out dirty and soap residue is building up. Ran through diagnostics, received no error codes. Ran through test cycle and unit passed through all cycles and is working by design. All ops testing normal.Called into WPL to document situation. unit is working by designSR#7727616315"
Chase F.
WASHER MAYTAG MVWB765FW0 "F5E2, f5e3, F0e5, F5E2, receiving multiple lid lock error codes. Ran through diagnostics and lid would not lock. Replaced lid lock. Tested and calibrated. Unit now running through complete cycles and working by design. Job complete."
Chase F.
DISHWASHER KITCHENAID KDPE234GBS0 "2-1, found that the connection between the UI andthe control P1A connector was damaged. Repaired connector and re installed. Tested, and all ops are now testing out normal. Job complete."
Hector Z.
REFRIGERATOR WHIRLPOOL WRF954CIHZ02 Customer is concerned of Fresh food compartment door gasket is falling down. I checked the unit and I damaged door gasket. Ordered gasket and rescheduled.; ordrng 2 W10917313 (gasket-dor)s
Chase F.
REFRIGERATOR WHIRLPOOL WRT311FZDW01 "Customers concern that she wanted the wheels raised so that she can rub it back. Raise the wheels as high as they can go and refrigerator is now rolling back with no problems. Customer is unhappy with design of appliance.Explained to her that there is nothing that we can do to fix the design of the unit. Called in to WPL to document. Job complete.SR# 7727504336"
Hector Z.
WASHER WHIRLPOOL WFW6620HW0 I have to contact the Tech Line regarding Service Pointer (W11445524).; schdld next appmnt for 4/20 MON !
Chase F.
RANGE WHIRLPOOL WFG505M0BS3 Installed new board and tested. Unit now working by design. Cx will need to get outlets corrected. Job complete.
Hector Z.
WASHER MAYTAG MHW6630HC0 Customer is concerned of washer not draining. I set the unit in diagnostic and there was a F9E1 code ( Long Drain). I ran a manual diagnostic test and is not draining out the water. Ordered the Drain Pump and rescheduled. ; ordrng 1 W11316609 (pump-water)
Enrique R.
RANGE WHIRLPOOL WEG750H0HW0 Whirlpool range partial display on UI . Installed new console . Retested it . All functions tested normal .
William L.
WASHER WHIRLPOOL WTW8500DC0 "F0E3, F0E5, F8E1, F3E2, F2E1, F6E2, found no water flow thru cold valve. Gave estimate, Customer declined at this time. "
Joe M.
WASHER WHIRLPOOL WTW5000DW3 Replaced drain pump and control but then board began to short out again. Found busted wire harness that was causing problem. Ordering harness.; ordrng 1 W11255099 (HARNESS)
Timothy J.
WASHER WHIRLPOOL WFW9151YW00 Installed both valves and the pressure sensor. Purged water lines and reconnected. Started a normal cycle. Unit filled correctly and started to wash without faults. Unit operating as designed.
William L.
REFRIGERATOR WHIRLPOOL WRT138FZDW00 "Replaced FF area thermister, & control, unit operating as designed."
Steven W.
WASHER MAYTAG MVWB855DC4 "Ran diagnostics. No error codes found. Ran auto test cycle. Fills, agitates, drains, rinses,dispenses, and spins properly. Customer complaining that blankets and comforters are not coming out clean. Instructed customer to use bedding cycle. Large bedding will not get completely clean per whirlpool technical manager. Unit is working properly as designed. Called trade partners. SR# 7727603055. Referred to Whirlpool customer service. Complete."
Steven W.
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Received only one dispenser. Found dispenser spring came off. Replaced dispenser assembly. Found DW was installed with drain loop removed from tub, plumbed to cold water. Instructed customer to call plumber or appliance installer. Complete."
Cruz B.
REFRIGERATOR WHIRLPOOL WRX988SIBM01 "Fixed - installed all new parts (2 motor evap, support, cntrl elec) found compressor, lights, fans, doors, gaskets, water dispenser to be working as designed, allow 12-24 hrs for cooling and ice production, cx ok repair."
Cruz B.
DRYER WHIRLPOOL WED7500GC0 "Fixed- installed new part (console) tested unit in a high heat cycle it heated fine, runs quiet, unit is working as designed, cx ok repair."
Cruz B.
WASHER MAYTAG MVWC565FW2 "Fixed- installed all new parts (pump drain, cntrl elec, actuator) tested unit in a diagnostic test mode it completed filled, wash, drain, spin, no codes, no leaks, cx ok repair."
Cruz B.
REFRIGERATOR KITCHENAID WRV986FDEM01 "Fixed- installed new parts (adapter, cntrl elec, evap fan ) found gaskets, doors, lights, fans, ice and water dispenser, compressor cooling, temps, to be working as designed, unit is working as designed, cx ok repair."
Lance V.
OVEN WHIRLPOOL RBD305PDS14 "Display control panel not working, no time or lighting on display. This indicates bad display panel. We will,need to re route with parts for repair.; ordrng 1 WP8300435 (panl-cntrl)"
Cruz B.
WASHER WHIRLPOOL WTW7000DW4 "Complete- cx claims unit will not fill up with enough water, check unit for codes found none, showed cx how to load wash basket, what cycles to use, how much soap is recommended, calibration test 52 passed auto test passed as well, no leaks, cx is a Senior citizen does not know how to operate this unit."
Alejandro C.
REFRIGERATOR KITCHENAID KRFC704FPS03 "Found the unit not cooling normal, refrigerator temperature 42’ in freezer temperature 44’ compressor not working normal,order compressor (w11393142); ordrng 1 W11393142 (COMPRESSOR )"
Raymond H.
WASHER MAYTAG MVWB850WQ0 "Installed tub, tested, unit functions as designed."
Francisco S.
WASHER WHIRLPOOL A9800 Checked unit found cx needs elbow for drain she will be ordering part and requested Friday for follow up appt.
Darren A.
DRYER MAYTAG MGDB880BW "Installed repair kit, unit checked out okay."
Francisco S.
DISHWASHER KITCHENAID KDTE704DSS0 Contacted cx he stated same thing happening.8-410-3Sr#7727618285; schdld next appmnt for 4/22 WED !
Jim S.
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Customer is concerned that the freezer side of the fresh food section freezes. I made an air deflection to move the air away from that wall
Jaime G.
REFRIGERATOR WHIRLPOOL WRS325FDAM Found a broken line. Cut evenly the end of the line and used a fitting adapter to join lines. Easy and safe; used 1 WP2300868 (FITTING 5/16") from stock
Tyler F.
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Customer stated unit is still not cooling. Removed and replaced main control and harness. Tested all works good at this time.
Danny G.
REFRIGERATOR KITCHENAID KRSC503ESS00 Broken harness on bottom left cornerReplaced and install new door Test water dispenser no water leaksAdvised client to allow 24hrs for unit to reach proper temp Unit is set to proper temp and working properly
Danny G.
REFRIGERATOR KITCHENAID KBFN502EBS02 Doors are making popping noises from top hinges Replaced and install extension and shim kit and new hinges Reinstall unit and power Advised client to allow 24hrs for unit to reach proper Doors are opening and closing properly
Danny G.
DISHWASHER WHIRLPOOL MDB4949SHZ0 Unit is not washing the dishes Unit is not filling up with waterFound faulty water valve Replaced valve Reinstall unit and ran a self test cycle and unit completed with no issues and no leaks Unit is working properly
Jaime G.
REFRIGERATOR WHIRLPOOL WRF736SDAM14 Found an intermittent ice maker. Which it was replacedOrdered parts; ordrng 1 W10811677 (box-ice) and 1 W10846539 (evaporator fan blade) and 1 W11294907 (icemaker) and 1 WPW10341329 (water valve assy)
Danny G.
WASHER WHIRLPOOL WFW92HEFC0 F1e1F0e1F8e3F5e2Pulled unit out and unstack dryer Replaced main control Reinstall unit with dryer and power up and test unit Washer completed self test cycle with no leaks and no issues Unit is working and washing properly No floor at cabinet damage
Rod H.
WASHER AMANA NTW4516FW3 Won’t spin won’t fill with waterConfirmed issue and Found splutch cam won due to being loose. Replaced 285811Recalibrated and as designed op returned.
Rod H.
WASHER MAYTAG MVWX655DW Shimmies and shakes violently Confirmed off balance due to drive hub worn. Corrected with parts w10902814 and w10528947
Hector Z.
DRYER WHIRLPOOL WED5000DW2 "Replaced: Panel (279443), Door Hinge (WP8066056), Door Hinge (WP8066057), Door Panel (WP695737), Door Seal (W10906683), (2) Clips (W11252547), and Screws (WP308685). Tested ok."
Hector Z.
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 Customer was concened of condensation in the n both refrigerator compartments. I checked the unit and I found gaps in between the cabinet and the liner as well a gap in the upper corner of the freezer door gasket. I sealed all gaps using Silicone Sealant (WP482338) and corrected the freezer door gasket with the heat gun. Tested ok.
Jaime G.
OVEN KITCHENAID KMBS104ESS00 "Installed new control board for missing display. Also, replaced an intermittent switches"
Danny G.
REFRIGERATOR KITCHENAID KRFF707ESS01 Unit is not cooling properly Found sealed system issue Replaced compressor and valve and drier Used nitrogen tank to pressurize system Unit kept pressure and not leaks found Completed sealed system repair Reinstall unit and unit kicked on and started to cool Advised client to allow 24hrs for unit to reach proper temp
Aaron B.
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Replaced the door inner and dispenser bottom seal pump asm , checked the and tightened the float seal, raised the front of the dishwasher , tested operating normal at this time, some suds in the unit Put some vegetable oil after I left to clear out some of the soapsuds advise the customer to stop using cascade with Dawn in it operating OK at this time"
Darren A.
WASHER WHIRLPOOL WFW560CHW0 "Replaced ui, checks out okay."
Darren A.
WASHER AMANA NTW4516FW2 "Replaced faulty valve, checked out okay"
Lance V.
REFRIGERATOR WHIRLPOOL MFI2067AES "Techline sr#7727459997Replaced control, icemaker and harness. Per tech line new control board replaced is defective, will not activate correct code for programming(keeps beeping). Instructed to replaced old control board and Tested ice maker and is now working and fully operational. Icemaker cycled as well as water entered, new control not needed. Allow 24hrs for ice production"
Lance V.
REFRIGERATOR WHIRLPOOL MZD2766GEB "Fixed- found ice sheet bottom freezer causing leak ever time door opened. indicating drain is clogged. Cleared drain and removed 2inch ice block, Unit is now draining properly, as well as fully operational."
Tyler F.
REFRIGERATOR AMANA ART318FFDB06 Customer stated that the unit is not cooling. Ordering compressor not in stock.; ordrng 1 W11209866 (compressor)
Francisco S.
FREEZER WHIRLPOOL WRS571CIDM01 Cx stated unit is not making ice. Found broken wires on door harness. Informed cx door needs to be replaced. Provided estimate. Cx will call back.
Tyler F.
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Customer stated that the refrigerator compartment is freezing items found diffuser is not opening and closing ordering diffuser not in stock.; ordrng 1 W11317276 (diffuser)
Francisco S.
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Checked unit found control lock feature turned on. Retrieved error codes found none. Showed cx how to use feature. Unit now checks ok.
Tyler F.
REFRIGERATOR WHIRLPOOL KSSC42FJS00 Customer stated that unit is starting to not cool in the freezer. Added Freon will return to check pressures when I return.; schdld next appmnt for 4/24 FRI !
Francisco S.
WASHER WHIRLPOOL LT5100XVN0 Checked all shocks they are still installed centered tub and re tested unit now checking ok
Francisco S.
LAUNDRY MAYTAG MVWC415EW1 "Removed and replaced hose and clamp, tested ops unit now checks ok."
Cesar H.
REFRIGERATOR KITCHEN AID KRMF706ESS01 Replaced control and evap fan all tested good
Tyler F.
WASHER WHIRLPOOL WTW7300DW0 Customer stated that the unit will not spin. Found gear case is leaking oil and has covered the stator and rotor. Found error code for shifter fault ordering clutch as well. Not in stock;1 W10754158 (motor stator) and 1 W10754161 (motor rotor) and 1 W10754448 (clutch) and 1 W10811956 (drum assy)
Tyler F.
WASHER MAYTAG MVWC565FW2 Customer stated that the unit is making noise in the spin cycle. Found belt I slipping on motor due to drag on motor. Ordering motor not in stock.; ordrng 1 W10885487 (motor-drve)
Cruz B.
WASHER WHIRLPOOL WFW6620HC0 "Fixed- installed new part (cntrl elec) put unit in a diagnostic test mode it completed filled, wash, drain, spin, no codes, no leaks, unit is working as designed, cx ok repair."
Jaime G.
REFRIGERATOR MAYTAG MRT118FFFH04 Replaced the noisy evaporator fan motor fridge nice and quiet
Rod H.
WASHER AMANA NTW4516FW3 No hot water. Confirmed no hot water Corrected with w11170317As designed operation returned with no issues.
Rod H.
FREEZER WHIRLPOOL WRF767SDHZ00 No lights in freezer nor ceil of ffd compartment Confirmed. Replaced rocker and led in freezer now as designed op has returned
Rod H.
REFRIGERATOR WHIRLPOOL WRT138FZDM00 WPW10383615 WPW10314195 W10913629 returned to replace defective parts and tested as designed Paid trip on first attempt.Returned to replace parts and as designed op returned
Jim S.
REFRIGERATOR KITCHEN AID KRFC704FSS02 Broken solder connection at the display board; ordrng 1 W11330487 (panel-ui)
Jaime G.
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 Found dispenser working but per customer it works for 2 days then stops working ordered parts; ordrng 1 W11423781 (DISPENSER) and 1 W11423782 (DISPENSER)
Andy H.
REFRIGERATOR KITCHENAID KRMF706EBS01 "No cool in freezer, found three way bad , replaced valve and drier tested unit working properly"
Andy H.
FREEZER KITCHENAID KSC24C8EYY02 "Not cooling and roller was broken, replaced compressor,evap, roller tested unit working properly"
Andy H.
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 "Slide not sliding, replaced slide and tested unit working properly"
Juan G.
REFIRGERATOR WHIRLPOOL WRS571CIDM01 "Evaporator completely iced over. Ran diagnostics, bi metal showed closed. Verified voltage to defrost heater, heater is working fine. Called tech line, they advised to replace main control board.SR#7727620364. ; ordrng 1 W11035841 (cntrl-elec)"
Chase F.
REFRIGERATOR WHIRLPOOL WRX986SIHV00 "Installed new icemaker, and cycled. All ops now testing normal. Job complete."
James M.
WASHER WHIRLPOOL WTW7500GC2 Unit not allowing water into unit. LF error. Ordering new water valve. Will return when parts arrive. ; ordrng 1 W11130239 (housing)
Rod H.
DRYER - GAS WHIRLPOOL WGD6620HW1 Returned to replace defective parts and put into as designed operation No gas leaks replaced W11370450 and W11410329.
Isidore A.
DRYER WHIRLPOOL MGD8100DW0 Customer declined service at this time for this dryer on left side
Michael M.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Cx states unit stopped dispensing ice.Found unit has some ice in ice bin but cubes are smaller than should be. Found cx has RO water system hooked up to fridge and is restricting flow and pressure to unit even with filter removed from unit. Advised cx to hook up a pump or supply original water line back to unit to increase line pressure. Obstructed coils took quick pic cleaned with shop vacOrdering dispenser motor W10822606Return 4-21-20; ordrng 1 W10822606 (DISPENSER MOTOR)
Isidore A.
DRYER WHIRLPOOL WGD9400SW2 "Removed top and front panels, belt and drum. Remove old blower and dryer motor. Delint the dryer and installed new motor and blower.Reinstalled drum, belt and all the panels. Test dryer operation working at this time"
Michael M.
DISHWASHER KITCHEN AID KDTE204DBL0 Cx States unit is not heating.Unit is rinsing and draining as designed. Entered diagnostics found 7-1 no heat fault.3-2 shorted OWI6-6 open fuse to fill valveOWI sensor WPW10705575 $26.33Labor $80 quoted $223.50 and cx agreesReturn Tuesday 4-21l; ordrng 1 WPW10705575 (OWI SENSOR )
Tyler F.
RANGE WHIRLPOOL WFG550S0HZ1 Removed and replaced spark module. Tested all works good at this time.
Michael M.
OVEN WHIRLPOOL RGA720EK4WH Cx states oven will turn on and start heating randomly while oven knob s in off position.Unable to locate model or serial info. Need to resch call for following week to locate model and serial info. Need to order and replace main oven temp control assembly.
Tyler F.
RANGE WHIRLPOOL WFG505M0BS3 Customer stated that the outer oven door glass shattered. Removed and replaced outer door. Tested all works good at this time.
Tyler F.
LAUNDRY WHIRLPOOL WGD7500GC0 Customer stated that the inner glass in the door fell and the door is not latching. Removed and replaced inner door strike and door switch. Tested all works good at this time.
Tyler F.
DRYER MAYTAG MGDB835DW4 Customer stated that the unit is not drying the clothes. Found error code for restricted vent. Cannot fins vent outlet to tested most likely on the roof. Customer needs to have vent professionally cleaned. Rest controls all works good at this time.
Tyler F.
REFRIGERATOR WHIRLPOOL WRS325FDAM Customer stated that the unit is leaking water. Found drain pan for freezer evaporator is blocked with ice. Customer to defrost unit to clear drain. Fixed loose dispenser door. All works good at this time.
Tyler F.
DRYER WHIRLPOOL WGD4815EW2 Customer stated that the dryer is not heating. Found bad igniter. Fixed and tested all works good at this time.
William L.
RANGE WHIRLPOOL WFG550S0HZ1 "Ran bake cycle with cx listening, cx Identified normal bake burner ignitions sounds as popping sound, instructed cx oven lighting sound are normal operating sound of burner ignition."
Jonathan C.
WASHER WHIRLPOOL WTW5000DW2 Found control not responding replaced control tested working to spec different issue
Jonathan C.
REFIRGERATOR WHIRLPOOL WRF555SDFZ09 Found ICEMAKER bucket jammed cleared showed customer how to open tested working to spec
Jonathan C.
FREEZER AMANA ASD2575BRW01 Installed housing and dispenser door tested working to spec
Jaime G.
WASHER WHIRLPOOL WFW560CHW0 Ran washer with a load for good 25 minutes and did not recreate and or found any leak. Ran the diagnostics and error codes store. Nothing I could put my finger on it. Washer ok at the time of service
Raymond H.
WASHER MAYTAG MVWB835DW4 "Upon arrival cx states unit leaking. Found hot water valve leaking, replaced inlet valve, tested, 7nit functions as designed."
James M.
REFRIGERATOR KITCHEN AID KSSC48QVSC02 Installed components and ice maker filled as intended. Unit is complete and operating as intended.
James M.
DRYER MAYTAG MGDB835DW4 Ustomer stated unit making metal grinding noise. Unit off balance. Adjusted front legs for stability. Unit not making unusual noises at this time.
Andy H.
REFRIGERATOR WHIRLPOOL WRT1L1TZYW01 "Defrost drain clogged up, and installed heat probe tested unit working properly ; used 1 819043 (HEAT PROBE) from stock"
Joe M.
DRYER WHIRLPOOL WGD70HEBW1 Replaced control and unit began to function as designed. Job complete.
Lance V.
COOKTOP WHIRLPOOL WEE750H0HZ1 "Fixed- replaced faulty RR infinite switch, ran and tested ok. Unit is now working as designed, right rear burner is now heating and fully functional"
Jaime G.
WASHER WHIRLPOOL WFW92HEFW0 Found error codes concerning main board issues so I had it replaced
Juan G.
DISHWASHER MAYTAG MDB4949SHZ0 "Replaced lower spray arm. Checked ops, unit is working fine."
Juan G.
REFRIGERATOR WHIRLPOOL WRT112CZJZ00 "Temperature in fresh food compartment varied in different spots. Variations between high 30s & lower 30s. Instructed customer not to push items all the way against the rear wall, so that the intended airways are not blocked. Unit is working fine."
Timothy J.
DISHWASHER WHIRLPOOL WDF330PAHB1 Inspected unit and found the water supply line was clogged. The water was brown and took about 3 gallons to clear. Cleared line and valve reset supply line and tested unit. Unit operating as designed.
Leon M.
WASHER WHIRLPOOL WFW75HEFW0 Cx states that unit is not working properly.After running diagnostic check find error codes F8E3F5E4F3E1Stock unit Cx will have dryer out prior next visit ; ordrng 1 WPW10448876 (switch-wl) and 1 WPW10605427 (pump-water)
Leon M.
REFRIGERATOR WHIRLPOOL KSSS36MDX05 Cx states that unit is not cooling properly.After running diagnostic check find that condenser is clogged needs service to clean condenser coil; ordrng 1 FCC-1 (foaming coil cleaner)
Michael M.
DISHWASHER KITCHEN AID KDTE104DBL0 "Cx States sometimes the soap will be dissolved and sometimes it will not6-6 incoming water under 84°7-1 no heat8-1 no drain8-2 drain motor problemFound heat disabled by control.Retested and unit now fills, rinses, heats and dramas designed, job complete"
Leon M.
REFRIGERATOR WHIRLPOOL WRT518SZFM00 Cx states that unit is not cooling properly.After running diagnostic check find that unit has a freon leak.Compressor is running.Called Whirlpool Tech Line Support not available Need sealed system tech ; ordrng 1 W10836706 (evaporator) and 1 W10843121 (filter dryer)
Andy H.
REFRIGERATOR WHIRLPOOL WRT311FZDM01 "Freezing in fresh food compartment, replaced control box tested unit working properly"
Kenneth M.
WASHER WHIRLPOOL MVWC565FW0 Installed hub and tested unit. Unit is working properly. Customer approevs fucntion at this time.
Andy H.
RANGE WHIRLPOOL WFE510S0HS1 "Control panel damaged and leg , replaced knobs ,panel,brackets,foot tested unit working properly"
Irvin F.
WASHER MAYTAG MHW6630HC0 "Cx says the washer is not getting water, codes in rinse. Checked error codes found one code, F8/E1- valve failure. Checked valves in test mode, passed. Pressure switch is good. Removed power replaced main control board. Ran and completed test 12, valves opens all ops completed and normal."
Irvin F.
DRYER WHIRLPOOL WED8000DW4 "Cx says the dryer timer is bouncing around to fast, times are jumping. Checked error code found one code, F2/E1- stuck key. Cleared code ran the test cycle. Line voltage is proper, unit is heating. Reset the drying time in auto sensing to 4 increasing length of dry times."
Dane K.
REFIRGERATOR WHIRLPOOL WRB322DMBW01 Upon arrival the refrigerator was 70°. When I took the cover off the damper control the dampener opened all on its own. And diagnostics I open and close the dampener several times. Unit needs new semester and new control. Also ordering new dampener because I wedged it in a position to keep it open a quarter of the way so the customer who have cooling. ; ordrng 1 WPW10422363 (harns-wire) and 1 WPW10503278 (refer elect cont brd) and 1 WPW10594330 (control)
Irvin F.
WASHER MAYTAG MVWC565FW1 "F7/E5- SHIFTER FAULT. Cx says the unit will shut off in spin drain. Found one error, listed above. Attempt spin, and agitate. Would agitate, didn’t go to spin. Installed replacement actuator. Test for spin and agitation, passed. Calibrated unit passed. All ops normal. ; used 1 W10913953 (ACTUATOR) from stock"
Dane K.
RANGE WHIRLPOOL WFE550S0HZ1 Upon arrival the element shorted out and shorted out the infinite switch. Unit needs new element and new switch; ordrng 1 W10823729 (elmnt-surf) and 1 WPW10434452 (switch-inf)
Irvin F.
WASHER WHIRLPOOL WFW6620HC0 "Cx says the unit is bouncy and moves around. Also will not turn on. No errors in the unit. The tub is not moving. Found the shipping bolts installed in the washer. Removed the shipping bolts. Ran test 12, passed. All ops and functions are normal."
Irvin F.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Cx says the ice maker is not producing ice. Test 56 found lost him position. Removed power replaced ice maker and valve. Powered, all ops normal. Ice production will start with in 24 hrs"
Irvin F.
WASHER WHIRLPOOL WTW7300DW1 "F8/E1 F2/E1 STUCK KEY AMD LONG FILL. valves are allowing water to enter. Removed power from the unit. Removed hoses from valves. The inlet valve has sediment in the screens, causing poor water flow. Cleaned screens, ran test 51, passed. All ops normal."
Jonathan C.
REFRIGERATOR WHIRLPOOL WRX735SDHZ Found ICEMAKER jammed because customer didn’t bleed air out of system
William L.
M/W OTR WHIRLPOOL WMH32519HZ3 "Found interlocks broken, ordered interlock kit for unit.; ordrng 1 W11244494 (interlock)"
Juan G.
RANGE AMANA AGR5330BAS3 "Customer fell over on top of opened oven door. Door came off and got damaged. Door hinge receivers which are inside unit chassis got damaged as well. Informed customer repair is not covered due to it not being a defect or issue related to the unit’s operations. Called and reported to trade partners.SR# 7727607938Hinge receiver needs TWO W11161898, glass bracket W11105139, door trim W11209792, door trim W11232008, door hinges needs TWO W11240518, & cross support W11389703."
Joe M.
DISHWASHER KITCHEN AID KUDI01DLSS6 Office called customer, job complete
Jaime G.
REFRIGERATOR WHIRLPOOL WRF767SDEM00 I was there yesterday and found somebody another company had worked on itUnit has a leak. It needs a new compressor and evaporator. Customer decline repair.
Isidore A.
REFRIGERATOR WHIRLPOOL WRF736SDAM14 "Customer states freezer door stays open frost build up, verified slide came off track. Removed freezer outer door, cleared frost and reinstalled both freezer slides with outer door. Freezer door now operating as designed and closing on its on to customer satisfaction."
John B.
REFRIGERATOR WHIRLPOOL ABB2227DEW The service fee was over to collect it on the shower. I was asked to go out there twice. The customer just wanted to make sure.
Erick S.
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 Cycled unit and found unit with fan motor not running causing unit not to cool. Unit will need new fan motor.; ordrng 1 WP2315549 (evap fan motor)