Near Atwater, CA 95301
Douglas
Job Details: 09/13/2018
whirlpool washer WTW5000DW1 Unit not spinning found unit to have a bad capacitor removed and replaced capacitor unit is working properly; used 1 W10804664 (CAPACITOR)
Near Atwater, CA 95301
Douglas
Job Details: 09/13/2018
whirlpool washer WFW70HEBW Customer states unit would not drain checked unit unit is draining properly at this time advise customer service call is covered for 30 days customer to call back in if it malfunctioned again.
Near Livingston, CA 95334
Douglas
Job Details: 09/13/2018
ROPER WASHER RTW4516FW2 Units lid lock not engaging. Unit need lid lock; ordrng 1 W10838613 (lid lock assembly), Remove and replace lid lock unit is working properly; Job Complete.
Near Turlock, CA 95382
Douglas
Job Details: 09/13/2018
WHIRLPOOL DRYER MEDB400VQ0 Found thermal fuse to be popped. Also heater Doesn’t have a good continuity. blower housing very loudwhen unit is spinning ; ordrng 1 WP3390719 (fuse-thrml) and 1 WP8544739 (pulley-mtr) and 1 WP8544771 (element) and 1 WPW10256512 (housing), Removed and replaced all parts unit is functioning properly.
Near Chowchilla, CA 93610
Cruz
Job Details: 09/13/2018
roper washer RTW4516FW0 Unit has a bad cold water valve will not dispense water purger replace valves unit working properly; used parts W11210459 (Valve) WPW10661045 (PUMP-WATER)
Near Newman, CA 95360
Cruz
Job Details: 09/13/2018
WHIRLPOOL WASHER MVWC415EW1 inspected and found water inside basket, found cntrl elec not working, tilted unit back and tested pump and found it to be bad, cntrl and pump went bad at the same time, unit is OOW parts (wpw10661045 pump) (w11124822 cntrl elec) Customer paid for service call only (cash) Customer is going to purchase a another unit. ; ordrng 1 W11124822 (CNRTL ELEC ) and 1 WPW10661045 (drain pump)
Near Stevinson, CA 95374
Cruz
Job Details: 09/13/2018
WHIRLPOOL WASHER WTW4816FW2 unit does not give enough water. I then ck for codes found none, tested unit in a diagnostic test mode it completed wash drain spin lock and unlocked, instructed customer how each cycle and what they do, how to load wash basket, what soaps to use, unit is brand new.
Near Hilmar, CA 95324
Cruz
Job Details: 09/13/2018
WHIRLPOOL DRYER WED4815EW1 Unit stopped heating, I then pulled unit out and removed back panel,tested element and cut off fuse and found them to be bad, replaced with new parts 279838 (ELEMENT,HEATER) 279816 (THERMAL CUT OFF HI) into unit, reassemble back panel and tested unit in a high heat cycle it heated fine, customer ok repair ; Job completed.
Near Hughson, CA 95326
Cruz
Job Details: 09/13/2018
whirlpool refrigerator WRX988SIBM03 Found frame to be broken from normal wear and tear, removed broken frame and replaced it with new part W11127833 (frame) into unit, inspected the following compressor lights cooling temps doors leveling ice and water dispenser gaskets fans are all working as designed, customer ok repair.
Near Hughson, CA 95326
Cruz
Job Details: 09/13/2018
WHIRLPOOL WASHER WTW8040DW02 Unit making a grinding sound during spin/drain cycle only, I then removed pump and found a screws inside pump, replaced partW10876600 (PUMP-WATER) into unit, tested unit in a diagnostic test mode it completed wash drain spin ck for codes found none as well no leaks, found no grinding sound at the moment, customer ok repair.
Near Salida, CA 95368
William
Job Details: 09/13/2018
WHIRLPOOL DRYER WED4800BQ1 Found debris in blowerwheel housing, remove the back panel and blower wheel housing, cleaned out debris from blower wheel housing, ran test cycle, tested ok; Job Complete.
Near Modesto, CA 95355
William
Job Details: 09/13/2018
JENNNAIR REFRIGERATOR JFFCC72EFS00 Called WP TL, ran test # 120, 116, 128 , Checked temp in FF & freezer areas, found ice maker date code, date (code10/16) Found ice maker noisey when in a cycle, ordered ice maker; ordrng 1 W10908387 (icemaker), Replaced ice maker with updated, ice maker as per WP Service pointer, ran test 120, tested ok, cycled IM , unit operating as designed
Near Modesto, CA 95354
William
Job Details: 09/13/2018
ROPER DRYER RED4516FW0 Found timer not stopping cycle, Replaced dryer timer W10857612 (TIMER), ran test cycle, tested ok.
Near Modesto, CA 95350
William
Job Details: 09/13/2018
whirlpool dryer MEDC215EW Instructed customer , unit is purchased as is, unit has cosmetic damage that’s causing a functional problem, back panel & exhaust duct/ filter housing of unit is crushed into blower wheel causing unit to scrape and rub on blower wheel when spinning, not covered under warranty. Customer returning unit to dealer.
Near Modesto, CA 95350
William
Job Details: 09/13/2018
maytag washer MHW5500FW1 Found latch assembly broken, Replaced latch assembly , ran diagnostic cycle, tested OK; Job complete
Near Oakdale, CA 95361
William
Job Details: 09/13/2018
MAYTAG REFRIGERATOR MFT2976AEM03 Installed adaptor kit, Instructed customer on water filter replacement , Reseated water filter, water flow tested ok.
Near Oakdale, CA 95361
William
Job Details: 09/13/2018
WHIRLPOOL REFRIGERATOR KRFC302ESS00 Found water filter not seated properly, reseated water filter, opened water valve at wall, water flow tested ok
Near Perris, CA 92571
Kevin
Job Details: 09/13/2018
WHIRLPOOL DRYER WGD8000DW1 Unit making loud noise during operation and taking a long time to dry. I found worn idler pulley and rollers causing noise and failed gas coils causing long dry times. Removed and replaced gas coils and dryer repair kit. Tested unit. All tests good. ; used 1 279834 (2 COIL GAS VALVE SET)
Near Riverside, CA 92506
Kevin
Job Details: 09/13/2018
whirlpool refrigerator WRS325FDAM04 Unit has slow ice production and led modules are not lighting up. I found out of range thermistor on ice maker assy and burnt out led module in freezer. Removed and replaced ice maker and led module. Cycled ice maker. All tests good. ; used 1 WPW10300022 (ICEMAKER), and 1 WPW10515057 (MODULE)
Near Riverside, CA 92509
Kevin
Job Details: 09/13/2018
whirlpool dryer WGD7500GW0 Door popping open during use and unit taking a long time to dry. Found worn door catch causing door to pop open. Found broken blower wheel causing long dry times. Removed and replaced blower wheel, motor, and door catch. Tested unit. All tests good.
Near Bloomington, CA 92316
Kevin
Job Details: 09/13/2018
whirlpool refrigerator WRX988SIBM00 Freezer door gasket has fallen out of liner and is not sealing. Removed and replaced freezer door gasket. Tested unit. All tests good
Near Fontana, CA 92335
Kevin
Job Details: 09/13/2018
whirlpool refrigerator WSF26C3EXW01 Unit has lost Freon from last repair. I used UV light and found traces of UV in drain pan. I checked evaporator but didn’t see anything. If there is UV in drain pan leak has to be in evaporator. Also found fill lines from fill valve are leaking. Ordering fill lines and evaporator. Allow 3 hours, tight area; rqstng P&A on 1 WP2188822 (evaporator) and 1 WPW10238092 (tube-water) and 1 WPW10279882 (tube-water) and 1 WPW10279884 (tube-water), Removed and replaced fill lines and evaporator. Vacuumed system down and charged with 5.0oz of Freon. Tested unit. All tests good. ; used 1 134A (134A 5.0OZ)
Near Yucaipa, CA 92399
Daniel P.
Job Details: 09/13/2018
WHIRLPOOL RANGE WOD51EC0AS05 Double Range oven liner damaged due to aluminum foil , found damaged liner non serviceable part. Referred customer back to wpl service.
Near Redlands, CA 92373
Daniel P.
Job Details: 09/13/2018
WHIRLPOOL REFRIGERATOR WRT314TFDW00 Refrigerator frosting up , found ff door not closing properly due to foam spacer used during delivery taped to bottom of door preventing door from closing, removed , heat treated gasket verified proper closing all ok call completed.
Near Fontana, CA 92335
Tyler
Job Details: 09/13/2018
WHIRLPOOL REFRIGERATOR WRF555SDFZ02 Refrigerator icemaker not making ice found failed icemaker replaced and tested all ok call completed.; used 1 WPW10300024 (ICEMAKER)
Near Fontana, CA 92335
Daniel P.
Job Details: 09/13/2018
MAYTAG REFRIGERATOR MFI2570FEZ05 refrigerator icemaker not making ice , found bail arm detached and stuck in off position repaired and tested , verified icemaker cycling , and dispenser working all ok call completed.
Near Redlands, CA 92373
Daniel P.
Job Details: 09/13/2018
WHIRLPOOL REFRIGERATOR EC3JHAXRL13 refrigerator leaking, found broken tank line , repaired with connector, charged only labor recall similar issue call completed.
Near Rancho Cucamonga, CA 91730
Tyler
Job Details: 09/13/2018
WHIRLPOOL WASHER WFW92HEFW0 unit is still leaving clothes wet at end of cycle and door lock doesn’t always lock. Found error code for latch. Ordering latch and main control. Control out of stock but show 2 at ars.; rqstng P&A on 1 W11201293 (ELEC CNTRL) and 1 WPW10443885 (door lock), Removed and replaced latch and per service pointer for wet clothes replaced main control. Tested all works good at this time.
Near Claremont, CA 91711
Tyler
Job Details: 09/13/2018
MAYTAG WASHER MVWB950YW1 Unit keeps giving UL error code for unbalanced loads. Checked for error codes and checked suspension. Cycle tested unit. Found basket is popping when in spin cycle. Ordering basket in stock. Basket is covered under warranty customer to pay service call and labor.; ordrng 1 W10549509 (basket), Removed and replaced basket. Basket is covered under warranty customer to paid service call and labor. Tested all works good at this time.
Near Glendora, CA 91741
Tyler
Job Details: 09/13/2018
kitchenaid refrigerator unit has been leaking for a year. Unit is not hooked up to water so leak is from defrost cycle. Unit has a cracked drain pan. Ordering drain pan in stock.; ordrng 1 W10714793 (tray-evap), Filled drain pan checked for leaks. No leaks. Found water lines under drain tube which may have caused leak. Fixed and tested no leaks at this time
Near San Dimas, CA 91773
Tyler
Job Details: 09/13/2018
whirlpool refrigerator WRT134TFDW00 unit is not cooling in both compartments. Unit has a sealed system leak. Ordering compressor and evaporator in stock. ordrng 1 W10836706 (evaporator) and 1 WPW10507886 (compressor), Removed and replaced dryer compressor and evaporator. Vacuumed system and charged with Freon. Tested all works good at this time. used 5 134A (REFRIGERANT ), and 1 AF1200 (TUBE EXTENSION)
Near Rancho Cucamonga, CA 91739
Tyler
Job Details: 09/13/2018
kitchenaid microwave KOCE500ESS06 Customer still thinks that the microwave takes too long to heat items. Test from tech sheet shows that unit is heating properly. Customer is used to a countertop microwave. Explained to customer that the countertop and above range microwave are more powerful units and have less safety sensors than the in wall units. Also explained that the unit is not capable of partially heating it either works or it doesn’t. There is no repair that would make the unit heat faster. The wattage use is less than the countertop units. Called trade partner team and documented file number 7722889977. Told customer if her daughter has any questions she can call kitchen aid customer service
Near San Bernardino, CA 92407
Tyler
Job Details: 09/13/2018
whirlpool refrigerator WRF993FIFM00 Customer states unit is leaking water. Found evaporator is frozen. Found control board is not current version. Ordering control not in stock. Customer to defrost unit.; ordrng 1 W11169503 (ELEC CNTRL), Removed and replaced main control board tested all works good at this time
Near San Gabriel, CA 91776
Stephen
Job Details: 09/13/2018
KITCHENAID DISHWASHER KUDS35FXBL5 Ran diagnostics. Had 10-1, 6-6 error codes. Dispenser wax motor measures 1.8 K ohms. . Needs control, dispenser; ordrng 1 W10479761 (cntrl-elec) and 1 WPW10292152 (parts-misc) and 1 WPW10304408 (dispenser), Replaced dispenser, control, installed missing brackets, corrected drain/ water line routing. Ran diagnostics- ok. Fills, washes, drains, rinses, dries properly. Advised to have air gap installed by plumber. Advised to purge hot water line before starting, use rinse aid. Complete.
Near West Covina, CA 91791
Stephen
Job Details: 09/13/2018
kitchenaid refrigerator KRFF707ESS01 Found RC evaporator iced up, condenser clogged. Cleaned condenser. Needs fan kit, support. Unit needs to be completely defrosted 24 hours before service. ordrng 1 W11033168 (harns-wire) and 1 WPW10389152 (support), Replaced RC evaporator fan/ harness, support. Used foil tape, zip tie to fasten thermistor to evaporator. Unit is cooling properly at this time. Advised to allow 24 hours for temps to stabilize. Complete.
Near Covina, CA 91723
Stephen
Job Details: 09/13/2018
whirlpool refrigerator WRX735SDBM03 Found poor water flow. Tested its bypass cap. Filter is ok. Has saddle valve. Advised to call plumber to install full- flow valve. Pantry door, FC not closing properly. Pantry, FC brackets out of alignment . Needs pantry brackets, gasket( compressed ), FC brackets.; rqstng P&A on 1 W10666363 (bracket) and 1 W11093713 (BRACKET) and 2 WPW10120018 (slide rail (frz))s and 1 WPW10330991 (bracket) and 1 WPW10330993 (bracket) 9/11/18 9:58: SW there 9/11 TUE, 8:40 to 9:54, Replaced pantry brackets, FC slides, brackets. Customer unhappy with FC left door gap. No adjustment on FC door. Cosmetic issues have 30 day warrenty only. Unit is cooling properly, working as designed. Complete.;
Near Los Angeles, CA 91423
Isidore
Job Details: 09/13/2018
whirlpool refrigerator KRSC503ESS00 Found fresh food section has frozen over evaporator ordering fan scroll W11098695 and thermistor W10902214. Ice maker breaking apart customers states pieces in ice verified ice maker W10873791 tray broken missing pieces ; rqstng P&A on 1 W10873791 (icemaker 46.66, 89.87) and 1 W10902214 (thermistor 22.70, 49.38) and 1 W11098695 (fan-scroll 53.59, 116.72), Removed fan scroll cover and fan scroll found defrost drain plugged, cleared drain. Removed and installed new thermistor kit. Installed new scroll fan and cover. Removed old ice maker and installed new ice maker. Test for fill ok refrigerator working at this time. Customer advised to let refrigerator get stabilized 24hours at least.
Near West Hollywood, CA 90046
Isidore
Job Details: 09/13/2018
whirlpool refrigerator WRS571CIDW01 Found freezer door gasket WPW10355585 deformed allowing air inside top right corner, ice maker W10873791 full of ice not completing cycle. Found also damper W11164593 making noise parts ordered; ordrng 1 W10873791 (icemaker) and 1 W11164593 (AIR DIFFUSER DAMPER) and 1 WPW10355585 (gasket-fip) Sr 7722608480 removed ice bin cover and diffuser cover, removed ice maker and installed new ice maker and reinstalled ice bin cover, test ok fill. Removed diffuser and installed new diffuser and cover test ok no noise. Freezer door gasket wrong color grey white not shown ordering biege WPW10247885 on chance that it’s white no other biege parts. Sr 7722608480 removed ice bin cover and diffuser cover, removed ice maker and installed new ice maker and reinstalled ice bin cover, test ok fill. Removed diffuser and installed new diffuser and cover test ok no noise. Freezer door gasket wrong color grey white not shown ordering biege WPW10247885 on chance that it’s w
Near Newberry Springs, CA 92365
Cesar
Job Details: 09/13/2018
ge washer GTW330ASK1WW Lint in pump very small amount but it stoped the drain pump from spinning cleared and unit tested good ; Job Complete
Near Barstow, CA 92311
Cesar
Job Details: 09/13/2018
BOSCH DISHWASHER SHX68T55UC/02 Mid spray arm came off was able to simply reattach it unit tested good ; Job Complete
Near Barstow, CA 92311
Cesar
Job Details: 09/13/2018
FRIGIDAIRE REFRIGERATOR FFHS2322MBMA Broken gears on bucket not allowing to motor to dispense ice ; ordrng 1 241860803 (ice container asm), Referred customer to customer service regarding ice bucket assembly.
Near Barstow, CA 92311
Cesar
Job Details: 09/13/2018
MAYTAG WASHER MVWX655DW1 Found solenoid on valve not fully seated causing valve to leak has a slow drip. Fully seated solenoid and stoped leak ; Job complete.
Near Adelanto, CA 92301
Cesar
Job Details: 09/13/2018
amana dryer NGD4700YQ1 Found failed timer no voltage to ignitor from timer out of red wire. All fuses ohm good timer motor runs timer has 120v ; ordrng 1 WPW10436302 (timer) Replaced timer unit tested good ; Job Complete
Near Hesperia, CA 92345
Cesar
Job Details: 09/13/2018
frigidaire oven FFMV1645TS Found open 20 amp fuse no shorts found replaced fuse and all tested good ; used 1 5304509451 (FUSE)
Near Pasadena, CA 91105
Francisco
Job Details: 09/13/2018
HWIRLPOOL WINE COOLER JUW24FRERS00 stated he felt heat near the unit. He was referring to floor being a bit warm to the touch. Informed customer this is normal as his wine cooler is installed in his counter and it has a condenser and condenser fan that vents towards the front of the unit therefore his flower gets a little warm.; Job complete.
Near East Los Angeles, CA 90022
Francisco
Job Details: 09/13/2018
whirlpool washer MVWC565FW1 Checked unit found no error codes. Entered manual diagnostic and tested fill, agitation,drain and spin unit is working as intended. Only thing I found was drain hose not installed properly. Adjusted depth to no more than 4 1/2 inches. Customer stated her daughters clothes were dirty after cycle. Documented on sd quick pics. Customer unsatisfied with how long unit takes to complete a cycle and also with the amount of water unit uses to wash. I informed customer that is how this washing machines works. She insisted that she as not satisfied therefore I referred her back to wpl customer service.
Near Los Angeles, CA 90065
Francisco
Job Details: 09/13/2018
whirlpool dishwasher WDT730PAHZ0 Checked unit retrieved error code 6-4. After further inspecting unit found customer dropped 2 spoons underneath float switch turning off power to inlet water valve. Removed obstruction tested ops, unit working as designed.; Job Complete
Near Pasadena, CA 91105
Francisco
Job Details: 09/13/2018
jennair refrigerator JUD24FRERS00 Customer stated unit was making abnormal noise inside drawer. customer has been pulling up on handle to make noise go away. Upon arrival I entered diagnostics and activated evap fan motors, compressor and cond fan motor found no abnormal noise. Proceeded to perform a forced defrost cycle successfully with no abnormal noise. Asked customer to monitor unit and report if noise continues.; Job Completed.
Near San Gabriel, CA 91776
Francisco
Job Details: 09/13/2018
whirlpool rerfigerator WRS312SNHM00 Customer stated they are having warm temps in ffc. Inspected temp in ffc it was at 45 degrees. Tested with thermocouple on water bottle. Checked air return no frost build up evap fan working and I have good air flow on damper area. Only thing I found was her FC tightly packed not allowing air to circulate properly. Also found Gatorade bottle obstructing return vent. Contacted wpl tech line. They advised to re arrange food to prevent air flow issues. Informed cx she was not happy and said she has thrown away a lot of food. And that she wanted a new unit. I informed her I am unable to make that call and referred her to wpl cx service
Near Rosemead, CA 91770
Francisco
Job Details: 09/13/2018
whirlpool washer MVWC565FW1 Customer stated unit is not spinning her clothes out at times. Entered diagnostics retrieved error codes and found F0 E2 over suds condition detected. Inspected pressure hose it is fine. Completed is using too much detergent. Educated completed on detergent use. Cleared code, calibrated unit and it is working as intended.; Job Completed.
Near Montebello, CA 90640
Francisco
Job Details: 09/13/2018
amana dryer NGD4500VQ0 Checked unit found noise as drum tumbled. Unit needed a repair kit. Removed and replaced parts listed, cleaned out lint on unit, tested ops unit now working properly.; used 1 4392065 (DRYER REPAIR KIT)
Near Fillmore, CA 93015
Aaron
Job Details: 09/13/2018
WHIRLPOOL REFRIGERATOR KFIV29PCMS00 Bad ice maker replaced WPW10764668 tested ops unit filled , and will make ice ops normal now; Job Completed.
Near Simi Valley, CA 93063
Aaron
Job Details: 09/13/2018
kitchenaid refrigerator KRFC302ESS00 Unit center French piece needs to be replaced bracket cover hinge piece is busted , the other complaint is the French doors cabinet depth not equal due to gaskets one is not expended out as much as the other , advise the customer the unit is healing could correct it is a cosmetic issue which is past for 90 days to correct any Cosmetic issues door gaskets are in great working condition and our ceiling correct ordered the center French piece because that is broken or parts showing the door gasket is on quick pics; ordrng 1 W11177238 (CENTER MULLION ) Replaced the French Center mullion door piece tested operations unit is working as designed.
Near Westlake Village, CA 91361
Aaron
Job Details: 09/13/2018
kitchenaid refrigerator KRFC302ESS00 Unit ice maker is jammed not making ice , ordered parts ; ordrng 1 W10420083 (valve) and 1 W10886931 (icemaker), Replace the icemaker assembly tested operations unit filled up operating normal as of now.
Near Simi Valley, CA 93065
Aaron
Job Details: 09/13/2018
maytag dryer MHWZ400TQ02 Front door spring clamp was off of the doors reinstalled spring and in stall door back to the factory settings tested operations unit is working as designed advised customer might be due to overloading no part malfunctioning that I can see though
Near Simi Valley, CA 93065
Aaron
Job Details: 09/13/2018
WHIRLPOOL WASHER NTW4600VQ1 Unit agitator upper dogs were stripped causing full loads to not clean correct , replaced, tested operations normal now ; used 1 80040 (AGITATOR DOGS)
Near Santa Paula, CA 93060
Aaron
Job Details: 09/13/2018
WHIRLOOL OVEN KSGG700EBS1 Checked operations calibrated oven to 350° after 30 minutes of run time unit is set to 350° and is accurate now.
Near Malibu, CA 90265
Jesus
Job Details: 09/12/2018
kitchenaid refrigerator KBSN608ESS00 Customer states that unit icemaker not working. Checked unit and cycled icemaker. Icemaker cycled just fine. Found the water not connected to unit from home. Unit is working as designed.
Near Malibu, CA 90265
Jesus
Job Details: 09/12/2018
WHIRLPOOL REFRIGERATOR MAH6500AWW Customer states that unit noise. Checked unit and found the rear bearing making noise. Customer is buying a new unit
Near Calabasas, CA 91302
Jesus
Job Details: 09/12/2018
whirlpool dishwasher WDT730PAHZ0 Customer states that unit is leaking. Checked unit and ran diagnostics no error codes. Found the hose with a small leak. Ordering part.; ordrng 1 WPW10545278 (hose-drain), Installed new hose and ran diagnostics. No leaks detected.
Near Agoura Hills, CA 91301
Jesus
Job Details: 09/12/2018
whirlpool refrigerator WRT541SZDW00 Customer states that unit door it's not closing. Checked unit and found door not fully closing. Raise the front feet and door is now closing. Unit is now woking as designed; Job Completed.
Near Agoura Hills, CA 91301
Jesus
Job Details: 09/12/2018
kitchenaid dishwasher KDTE334GPS0 Customer states that unit upper rack came off. Checked unit and found the left side track weld broke. Removed rack and pulled unit. Placed skid in floor and pulled unit out. Removed tracks and installed new rack W11259786 (Track)s. Placed rack back and ran diagnostics. Unit is woking as design
Near Camarillo, CA 93012
Jesus
Job Details: 09/12/2018
whirlpool refrigerator WRT549SZDM01 Customer states that unit is leaking water on freezer compartment. Checked unit and found the icemaker fill tube not in place. Removed icemaker and placed fill tube in the proper position. Cycle unit and it’s not longer leaking. Unit is woking as design.; Job Complete
Near Camarillo, CA 93010
Hector Zuleta
Job Details: 09/12/2018
whirlpool refrigerator WRF540CWBW01 Refrigerator not cooling. Checked unit and found burn out compressor. ordrng 1 WPW10507886 (compressor),Replaced compressor. Tested ok.; Job complete
Near Thousand Oaks, CA 91320
Hector Zuleta
Job Details: 09/12/2018
KITCHENAID REFRIGERATOR KRFC300EBS00 Customer states refrigerator making noises. Checked unit and found noisy damper control. Replaced WPW10594329 (CONTROL) and tested ok.; Job Completed.
Near Los Angeles, CA 91345
Michael
Job Details: 09/12/2018
maytag washer MVWC416FW1 Broken agitator. Removed and replaced agitator W10836692 (AGITATOR) and installed updated hardware. Unit operates as intended job complete.
Near Los Angeles, CA 91344
Michael
Job Details: 09/12/2018
maytag oven MGR8700DS0 Customer states “it does nothing” Bake element will ignite but broil ignitor will not. Replaced igniter and unit now ops as intended job complete. Used WPW10324262 (IGNTR-OVEN)
Near Los Angeles, CA 91367
Michael
Job Details: 09/12/2018
whirlpool refrigerator MZD2752GRB Customer states ice maker stopped making ice but started again shortly after placing service call.Tech found ice maker had frozen cubes in mold. Bailing arm was not properly seated into ice maker, installed arm and Harvested ice cubes and mold filled with water. Dispenser pad and chute door are all firm and secure. No issues found with dispensing system. Advised customer that freezer temps need to be between 0°-10° and customer states her husband left freezer door opened. Unit ops as intended with no issues job complete.
Near Los Angeles, CA 91343
Michael
Job Details: 09/12/2018
WHIRLPOOL REFRIGERATOR WRS325SDHZ00 Customer states no water from dispenser or ice for a few weeks. Found no water flow from dispenser but valve hums. Removed unit and found pinched water line. Secured inlet line and unit now dispenses water. Ice maker cycled and filled. Unit ops as intended job complete
Near San Fernando, CA 91340
Michael
Job Details: 09/12/2018
whirlpool washer WFW75HEFW0 Customer states unit stopped mid cycle and door is locked. Plug unit in and drain pump turns on but door remains latched. Removed top panel and unlatched door. F9E1- long drain. F0E1- load detected during wash cycle. Found garden hose connected to drain pipe was pinched. Advised customer of issue and recommended stand pipe 36” minHeight and to let drain into a barrel and then drain as customer desires as to not damage unit. Unit ops as intended.
Near Palmdale, CA 93552
Patrick
Job Details: 09/12/2018
FRIGIDAIRE DISHWASHER FBD2400KW12B Removed and replaced parts. Tested unit. All ops checked good
Near Ridgecrest, CA 93555
Patrick
Job Details: 09/12/2018
MAYTAG WASHER MVWB835DW3 Customer having issues with the water not filling so clothes don’t wash. Checked errors and found long fill and inlet water temp issue. Checked valve, and found the hot solenoid not working properly. Doesn’t open up to allow water in. Removed and replaced valve W11172234 (valve). Calibrated and ran auto test. All ops checked good
Near Tehachapi, CA 93561
Patrick
Job Details: 09/12/2018
kitchenaid dishwasher KDPE234GPS0 Found customer with a heat dry issue. Checked errors and found 7-1 heater error. Checked connections and one of the blue wires to thermal fuse loose. Reconnected and secured. Tested unit. All ops checked good
Near Los Angeles, CA 91601
Raymond
Job Details: 09/12/2018
JENNAIR MICROWAVE JMW3430DS01 Upon arrival unit had stuck shorted key fault. Replace console W11236885 (console) and tested unit unit functions as designed.
Near Los Angeles, CA 90039
Raymond
Job Details: 09/12/2018
WHIRLPOOL WASHER WDT780SAEM1 Upon arrival RC not cold. Inspected and found diffuser not opening, have voltage at diffuser, also found thermistor out of range. Quoted customer on repair customer approved, ordrng 1 WP2188819 (thermistor) Replaced thermistor and diffuser, tested unit unit functions as designed.
Near Los Angeles, CA 90039
Raymond
Job Details: 09/12/2018
whirlpool washer WDT780SAEM1 Upon arrival cx complaint was dishwasher rack wheels were broken. Found they were indeed broken. Quoted customer for repair customer approved. ordrng 4 W10195416V (dish rack wheel)s and 2 W10712395 (adjuster)s and 2 WPW10250160 (clip)s, Replaced adjuster and wheels. Tested unit. Unit functions as designed.
Near Burbank, CA 91501
Raymond
Job Details: 09/12/2018
WHIRLPOOL REFRIGERATOR WRF954CIHZ00 Upon arrival cx complaint was unit making a humming sound that would end when you opened any doors. Entered diagnostic mode and operated all fans, valves switches, also ran compressor speed test to max speed, no irregular sounds heard. Contacted Rick SR 7722922467 and discussed, was told unit operating as designed. Instructed cx on proper use and care of unit.
Near Santa Clarita, CA 91390
Billy J.
Job Details: 09/12/2018
KITCHENAID REFRIGERATOR KRFC704FSS00 unit won’t dispense ice tested just makes knocking noise removed and replaced motor still knocking sounds like it’s kicking ice bucket up will try changing and ordering ice bucket cooling and making ice for now W10910401 W11228132 ; ordrng 1 SHAFT (SHAFT) and 1 W10910401 (ice-contnr), Removed and replaced both parts retested job complete
Near Santa Clarita, CA 91351
Billy J.
Job Details: 09/12/2018
WHIRLPOOL REFRIGERATOR WRT541SZDW00 Upon arrival door not sealing correctly doors causing major air leaks had to remove both doors adjust hindges so door seals properly applied heat gun to gasket retested job complete.
Near Los Angeles, CA 91304
Billy J.
Job Details: 09/12/2018
kitchenaid refrigerator KRFC704FSS00 Upon arrival, removed and replaced icemaker w10908391 (Icemaker). tested unit, icemaker cycled ok.
Near Stevenson Ranch, CA 91381
Billy J.
Job Details: 09/12/2018
whirlpool washer WTW8500DW3 F3 e2 f8e1 f0 e4 f2e1 f3e2 W11165546 apon arrival 6618775488 upon arrival hot water solenoid was not opening tested unit found unit needs new valve; ordrng 1 VALVE (VALVE), Removed and replaced valve retested job complete no error codes on machine.
Near Stevenson Ranch, CA 91381
Billy J.
Job Details: 09/12/2018
MAYTAG WASHER MVWB765FW1 unit not filling found unit had bad water valve and bad control. I ran diognosis and ran test 1 and 2 but valves would not open checked water supply its good orderingw111722234; ordrng 1 VALVE (VALVE), removed and replaced main valve retested job complete no error codes on machine.
Near Monrovia, CA 91016
Bryan Dunn-Wilson
Job Details: 09/12/2018
jennair refrigerator JFC2290REM00 condensation is building up along fridge floor. Humidity control was turned on. Inspected Mullen rail and found that wires were sticking out in the back not installed correctly. Inspected wires. Mullen needs to be replaced wires are broken. Ordering parts. ordrng 1 W11177238 (RAIL-MULLN), Removed and replaced mullin rail. Unit is functioning as designed. No dents d8ngsnor scratches caused by tech.
Near Altadena, CA 91001
Bryan Dunn-Wilson
Job Details: 09/12/2018
kitchenaid refrigerator KFIS29PBMS00 There is ice build up along freezer floor and dripping onto floor. Inspected unit. All fans are running. Found that fc evaps drain is clogged. Removed drain tube from behind ran hot water through drain tube removed all debris and ice. Cleared drain from inside freezer with steamer and hot water. Units now functioning as designed. All drains are clear. Customer approves repair at this time. No dents dings or scratches caused by tech.
Near Pasadena, CA 91106
Bryan Dunn-Wilson
Job Details: 09/12/2018
WHIRLPOOL FREEZER WRT518SZFM00 water is leaking from ice maker. Inspected unit. Found a half inch gap from fill tube to ice maker. Ice maker needs fill extension 2171943 (TUBE-INLET). Removed old inlet tube and cut new one to proper size. Jump started ice maker. Ice maker cycled and filled no water leaked. Removed all ice from previous leaks. Customer approves of repair at this time. No dents dings or scratches caused by tech.
Near Los Angeles, CA 91342
Bryan Dunn-Wilson
Job Details: 09/12/2018
WHIRLPOOL WASHER MVWB765FW0 loud grinding during agitation. Tested unit in diagnostics. Got locked rotor error code. Rotor is locked. Replacing rotor and gearcase. Did not reschedule due to part availability ; ordrng 1 W11260238 (ROTOR) Removed and replaced rotor. Noise is gone. Confirmed with cx that noise is gone twice. Cx started he was calling his attorney cause how long it took to get him scheduled. Cx approves repair.
Near Bakersfield, CA 93312
Dane
Job Details: 09/12/2018
KITCHENAID REFRIGERATOR KFCS22EVMS8 upon arrival the customer complaint with his food freezing in the fresh food compartment. Ran dampener test and dampener opened and closed normally. Checked fresh food thermostat and fresh food thermostat was in range. Checked freezer thermostat and freezer thermostat was out of range. Unit would also not dispense water. Found water reservoir a solid block of ice. Customer needs new freezer thermostat and new water reservoir; rqstng P&A on 1 12002023 (reservoir) and 1 W10316760 (thermistor), Removed and replaced water reservoir and through Mr. and tested unit. Unit functions normal now.
Near Taft, CA 93268
Dane
Job Details: 09/12/2018
MAYTAG REFRIGERATOR MF12269DRH Upon arrival unit was not making ice. Found unit with 40 icemaker and noisy water valve. Removed and replaced water valve and icemaker W10882923 (ice maker) WPW10312696 (VALVE-INLT) and tested unit. Unit functions normal now.
Near Taft, CA 93268
Dane
Job Details: 09/12/2018
ge range RGB508PEF2WH Upon arrival door would not close properly. Found gasket deformed and chewed. Removed and replaced gasket and tested unit. Unit functions normal now; used 1 WB35X21191 (GASKET)
Near Bakersfield, CA 93306
Dane
Job Details: 09/12/2018
FRIGIDAIRE REFRIGERATOR LFTR1814LWK I’m on arrival of the unit was not cooling. And it had no frost pattern on evaporator. Customer had a saddle valve installed on suction tube sale system. Building it up with frost pattern return.;
Near Bakersfield, CA 93306
Dane
Job Details: 09/12/2018
KITCHENAID REFRIGERATOR KSC24C8EYY02 Call arrival of the unit was not cooling. Found fresh food evaporator had popped a hole cost of the freezer and fresh food to be completely hot. Compressor was pumping air and noncondensible’s and making a very crazy sound. Unit needs new fresh food evaporator and compressor; ordrng 1 W10309988 (compressor) and 1 WPW10643261 (evaporator), Remove and replace compressor and evaporator and tested unit. Unit functions normal.
Near Bakersfield, CA 93306
Dane
Job Details: 09/12/2018
WHIRLPOOL FREEZER WZC3115DW00 Upon arrival the unit was not cooling. Evaporator fan was running but compressor was not. Found start device burned out. Removed and replaced start device and tested unit. Unit functions normal now ; used 1 8201786 (START DEVICE,COMBO)
Near Bakersfield, CA 93305
Dane
Job Details: 09/12/2018
hot point oven RGB532BEA4WH Upon arrival the unit would not bake. Found a igniter not glowing. Removed and replaced igniter kit and tested unit. Unit functions normal now; used 1 12400035 (IGNITER,OVEN)
Near San Luis Obispo, CA 93401
George
Job Details: 09/12/2018
MAYTAG DRYER MGDB835DW4 Found dryer making exexively sound bad blower wheel ok to order parts . Office call customer wen part in .; ordrng 1 WP697772 (wheel),Found back 2 wheels no grease relube 6 wheels retested check out ok complete. No dents or dings cause by tech
Near San Luis Obispo, CA 93401
George
Job Details: 09/12/2018
WHIRLPOOL DRYER WHD5090GWO Found dryer error fo1 bad main relay need to change out customer board ok to order part. Installed new control board tested check out ok complete. No dents or dings cause by tech.
Near San Luis Obispo, CA 93405
George
Job Details: 09/12/2018
WHIRLPOOL MICROWAVE WMH73521CS6 Found microhood display blank un plug unit 30seconds retested checking ok tried it out several times testing ok complete. No dents or dings cause by tech.
Near Cambria, CA 93428
George
Job Details: 09/12/2018
WHIRLPOOL DISHWASHER WDF520PADB7 Upon arrival, removed and replaced the Harness, tested unit, unit testing ok instruct customer to double check for some debree in drain pump instruct to keep clear, everithing checking ok. No dents or dings cause by tech.; used 1 W11227372 (HARNS-WIRE)
Near Paso Robles, CA 93446
George
Job Details: 09/12/2018
KITCHENAID REFRIGERATOR KRFC302ESS00 found refrigerator fresh food area freezing yogurts Top shelf area found bad jazz board need to replace ok to order part. Office to call customer wen part in.; ordrng 1 WPW10631452 (cntrl-elec), Installed part tested check out ok complete . No dents or dings cause by tech.
Near Templeton, CA 93465
George
Job Details: 09/12/2018
WHIRLPOOL DISHWASHER WDT750SAHZ0 Found dishwasher rinse aid cover broken need to replace installed new dispenser retested check out ok complete. No dents or dings cause by tech
Near Atascadero, CA 93422
George
Job Details: 09/12/2018
kitchenaid dishwasher KDTE104DSSO Found dishwasherwith half a bar of jet dry dishes look clean Spoke to Dotson tech support put unit into diagnostics has error 7-1. 6-6 8-2 Unit draining ok unit detected cold water entering unit dishwasher hot water to long to heat advise customer to kick water temp up just a little or get a plumber to calabrate heat on water heater or run faucet first before filling dishwasher . Customer not happy with instructions customer very argumentative if customer would like get different tech for diagnose there is nothing wrong with unit customer error