Near Ontario, CA 91764
Tyler
Job Details: 09/13/2018
amana washer NTW4516FW2 clothing got stuck under the agitator. Removed agitator and removed clothing. Reinstalled and tested all works good at this time.
Near Pomona, CA 91767
Tyler
Job Details: 09/13/2018
whirlpool refrigerator WRS588FIHW00 unit has condensation in refer. Checked all door seals. Very hot in customers house. Adjusted temps on fridge and freezer. Customer to monitor to see if condensations goes away. All works good at this time.
Near La Verne, CA 91750
Tyler
Job Details: 09/13/2018
whirlpool dryer WGD4815EW0 unit is not heating. Found open thermal fuse. Removed and replaced. Tested all works good at this time.; used 1 WP3392519 (THERMAL FUSE)
Near La Verne, CA 91750
Tyler
Job Details: 09/13/2018
KITCHENAID DISHWASHER KDFE104DSS5 Unit is not heating in the dry cycle. Calibrated unit and checked heater circuit. All works good at this time. Customer to switch detergent as well.
Near San Dimas, CA 91773
Tyler
Job Details: 09/13/2018
kitchenaid refrigerator KBSD608ESS00 Unit stared changing temp settings on its own. Ordering console in stock.; ordrng 1 W10798005 (contrl-box), Removed and replaced console tested all works good at this time.
Near Azusa, CA 91702
Tyler
Job Details: 09/13/2018
maytag washer MVWC565FW1 unit would not spin. Found customer was washing a blanket. Cycle tested unit and calibrated all works good at this time.; Job Complete.
Near Glendora, CA 91741
Tyler
Job Details: 09/13/2018
kitchenaid refrigerator KRFC302ESS00 the mullion came off. Removed and reinstalled mullion. Tested all works good at this time.
Near Claremont, CA 91711
Tyler
Job Details: 09/13/2018
KITCHENAID REFRIGERATOR KBSN602EPA01 Refrigerator doors are not level and temps sensor is on. Checked unit found temps are in range turned off sensor all works good at this time. Leveled unit. All works good at this time.
Near Rancho Cucamonga, CA 91739
Tyler
Job Details: 09/13/2018
WHIRLPOOL REFRIGERATOR WRF990SLAM00 Customer states ice is melting and leaking out of the dispenser. Checked door flap and motor all seems to be working fine. Lowered freezer temp to fix ice melting. Customer will monitor ice. Part number for ice bin is WPW10347093.
Near San Gabriel, CA 91776
Stephen
Job Details: 09/13/2018
whirlpool refrigerator WRT311FZDW00 Found needs fan blade kit. RC freezing food per customer. Needs air tower, thermostat, fan blade.; ordering 1 W10916494 (blade-fan), 1 W11126274 (air-tower), Replaced thermostat, air tower, evaporator fan blade. Cleaned condenser. Unit is cooling properly at this time. Allow 24 hours for temps to stabilize. Complete.
Near Temple City, CA 91780
Stephen
Job Details: 09/13/2018
maytag dryer MGD7000XG1 Squealing sound. Different problem. Door is ok. Found idler pulley seizing up, supper rollers worn. Delinted dryer. Replaced rollers, belt, idler pulley. Cleaned shafts. Tight room. Tumbles, heats properly. Advised to call duct cleaning service. Complete. Used 1 4392067 (DRYER REPAIR KIT)
Near Duarte, CA 91010
Stephen
Job Details: 09/13/2018
whirlpool refrigerator KRFC704FBS00 Replaced ice maker, RC evaporator cover kit. Deiced RC evaporator. Unit is cooling properly at this time. Ice maker is cycling properly at this time. Advised customer to wait 24 hours before loading food, 3-4 days for ice. Complete
Near La Puente, CA 91744
Stephen
Job Details: 09/13/2018
WHIRLPOOL REFRIGERATOR WRF535SWHZ00 Found FC door not closing properly. Adjusted slides. FC door is closing properly. Unit not plugged in at this time. ( not installed yet ). Complete.
Near Los Angeles, CA 91403
Isidore
Job Details: 09/13/2018
whirlpool oven GS475LEMS1 Found and verified oven intermittent spark, from dsi board shorted. Wiring connection repair on terminal to dsi board WPW10331686, Test oven operation working at this time.
Near Los Angeles, CA 91403
Isidore
Job Details: 09/13/2018
whirlpool washer WTW5000DW0 ote customer needs to make accessible dryer in way washer inside a closet no where to work.Found F7E1 basket sensor error W10913953 sensor actuator (I did I not receive) error and gear case W11035751 stuck, washplate W10752283 and screw W10625252, hub W10396887; rqstng P&A on 1 W10396887 (hub 9.30) and 1 W10625252 (screw 1.76) and 1 W10752283 (washplate 49.73) and 1 W10913953 (actuator 26.70) and 1 W11035751 (gearcase 131.28) and 1 WPW10006384 (drive belt 10.15), Removed washplate, hub and old gear case. Installed new gearcase, cam, actuator, installed motor and new belt to gearcase. Installed new washplate with screw. Test washer operation
Near Los Angeles, CA 90272
Isidore
Job Details: 09/13/2018
MAYTAG WASHER MHW8200FW0 Has wood on top, customer advised to make accessible q Found f8e2 dispenser motor error verified and f8 e0 steam valve error no water getting into dispenser, dispenser motor WPW10352973 noisy, not rotating; ordrng 1 WPW10352973 (switch-dis), emoved top panel turn off water and removed both water valve and dispenser motor installed new water valve and new dispenser motor. Turn water back on, test washer operation ok at this time
Near Beverly Hills, CA 90210
Isidore
Job Details: 09/13/2018
WHIRLPOOL DISHWASHER KDFE104DSS2 Found all the rollers coming apart lower rack, installed the one left front as removing 1 set the other rollers started falling out. Note rollers come in 2 per assembly WPW10195417 1 roller on 2 front assemblies were missing /came off. 3 additional lower roller rack assemblies required.; rqstng P&A on 3 WPW10195417 (wheel)s, Installed remaining 3 lower rack roller assemblies, 1 installed previously. Test dishwasher operation ok at this time
Near Hesperia, CA 92345
Cesar
Job Details: 09/13/2018
WHIRLPOOL WASHER MHWE200XW00 Drawer has crack and is leaking out the bleach as the dispenser fills. Replaced drawer P8540402 (DRAWER) tested good. Job completed.
Near Phelan, CA 92371
Cesar
Job Details: 09/13/2018
whirlpool refrigerator WRS325FDAM04 Can’t find a problem at this time. Unit has been doing defrost cycles since last defrosted. Entered force defrost all checked good only thing found is by stall was not on suction line
Near Phelan, CA 92371
Cesar
Job Details: 09/13/2018
FRIGIDAIRE REFRIGERATOR FRT21S6JW4 Found evap drain frozen over causing water from defrost cycle to come in to the freezer bottom cleared and unit tested good
Near Apple Valley, CA 92307
Cesar
Job Details: 09/13/2018
FRIGIDAIRE REFRIGERATOR LFSS2612TE0 Unit has a low side sealed system leak partial fros on evap unit not cooling low side pressure at -10 and missing screw on evap cover ; ordrng 1 241500303 (screw) and 1 5303918284 (evaporator), Replaced evaporator install up dryer installed missing screw recharged system with 5.5 oz of r134a all tested good ; used 1 CD8404 ([Alt for AF1200]), and 1 W10143759 (DRIER (SERVICE)
Near Los Angeles, CA 90065
Francisco
Job Details: 09/13/2018
WHIRLPOOL RANGE JGR8850ADB Checked unit and found igniter glowing but very weak, set bake cycle at 350 degrees for 3 mins and oven did not ignite. Checked amp draw and found it very low around 1.5-2.3 amps. Unit came on at 35 seconds and amp draw was around 4 amps. Unit now working as designed.
Near Glendale, CA 91206
Francisco
Job Details: 09/13/2018
JENNAIR REFRIGERATOR JCB2585WEP00 Checked unit found unit clicking on and off right at main control board with a low pitch chirping noise. Relay on board is clicking on and off. Needs a new control board,ordrng 1 W10823804 (cntrl-elec) Removed and replaced part listed, tested ops unit working as designed.
Near Arcadia, CA 91006
Francisco
Job Details: 09/13/2018
whirlpool refrigerator WRB329DMBW00 Checked unit found little to no ice on mold. Jumped t and h to do a harvest cycle module malfunctioned, Removed and replaced ice maker W10884390 (ICEMAKER), tested ops unit now working as intended. Asked customer to wait 24 hours for ice production.
Near Arcadia, CA 91006
Francisco
Job Details: 09/13/2018
whirlpool washer WTW5610XW0 Checked unit and retrieved error code f7 e1 found service pointer on unit #W10606242 addressed all checks on unit it passed test. Unit has a bad spin bearing not allowing spin to reach target rpm on final spin. Provided estimate cx declined repair due to cost and machine itself being 7 yrs old. Collected service call fee on check.; Cllctd $115.00 Check # 6061, Job Cmpltd
Near Covina, CA 91722
Francisco
Job Details: 09/13/2018
Checked unit and found full frost pattern on evaporator. Frost build up is due to fan motor working intermittently and not at all at times. Found 120 vac at connector yet fan not moving. Entered diagnostic entered forced defrost successfully and then proceeded to test compressor, evap fan motor and cond fan motor unit working as intended and showing good frost pattern. Explained to cx how previous tech misdiagnosed his unit. Cx insisted that I had to install a compressor on the unit. I explained o him that the compressor was fine and working properly he then questioned why the previous guy ordered that compressor. I told him I treat every call like a fresh call and diagnose my own jobs as I cannot rely on someone else’s diagnosis. Cx got aggressive and violent. I asked him to let me finished my job and then I’d address any issues questions or concerns. He demanded I call my supervisor on my phone which I told him I could not do because it is my personal phone and told him he can always
Near Rosemead, CA 91770
Francisco
Job Details: 09/13/2018
amana range AGR5330BAS3 Checked unit found front right burner taking long to ignite allowing gas to accumulate and make a small explosion at times. Inspected burner head and found loose mounting screws, tightened screws which raised electrode a bit and unit now ignites properly. Unit working as intended and cx approves functions at this time.
Near Temple City, CA 91780
Francisco
Job Details: 09/13/2018
whirlpool range WFG540H0ES1 Checked unit found front left burner not igniting at times. Found issue on burner head. Removed and replaced WPW10515455 (BURNR-HEAD), tested ops unit working as intended.
Near Pasadena, CA 91107
Francisco
Job Details: 09/13/2018
maytag washer MVWX655DW1 Checked unit upon arrival found error code f8 e1 long fill no fill. And motor error codes f7 e3 f7 e2 inspected underneath found bad gear case leaking oil and drive motor over heating. Ordering parts to complete repair. Please schedule upon parts arrival.; ordrng 1 W11035751 (gearcase) and 1 WPW10006487 (motor-drve), Removed and replaced part listed, tested ops unit now working as intended.
Near Westlake Village, CA 91362
Aaron
Job Details: 09/13/2018
kitchenaid refrigerator KBRC36FTS07 Unable to find anything wrong with the unit turn onto the coldest setting open doors checked out unit was doing 0°F in the freezer section in the first food section I was doing 36°F and unit is working as designed no abnormal noises found after testing; Job complete.
Near Moorpark, CA 93021
Aaron
Job Details: 09/13/2018
whirlpool washer WTW5000DW1 Showed the customer the unit is working as designed she was using way to much soap , and possibly disrupting the programming trying to see the water levels instructed customer showed her out of the unit works correctly depending on which cycle she selects with different type of materials will get different results.
Near Thousand Oaks, CA 91360
Aaron
Job Details: 09/13/2018
jennair compactor TC607X4 Customer had the unit set the compress feature which means the unit will compress the trash and stay down until you wanted to come back up deselected it or unselected it turned it off unit works as designed operating normal now.
Near Camarillo, CA 93010
Aaron
Job Details: 09/13/2018
whirlpool refrigerator WRS325FDAM04 Unit intermittently cooling needs thermostat cover and thermostat to correct issue , verified customer lost food due to not cooling correctly ; ordrng 1 WP2196003 (barrier), Replace the operating thermostat unit is working as designed allow 24 hours for temperatures to get back to normal.
Near Oxnard, CA 93035
Jesus
Job Details: 09/13/2018
maytag washer MVWB765FW1 Customer states that unit is stopping. Checked unit and ran diagnostics found error code. Removed and replaced the valve W11165546 (Valve). Ran a manual, and an automatic test and passed. Customer ran unit and waited to see if unit failed. Unit ran a full cycle on normal. Unit is working as design F0-E3. Overload.
Near Oxnard, CA 93033
Jesus
Job Details: 09/13/2018
whirlpool refrigerator WRT138FZDW00 Customer states that unit is freezing food. Checked unit and refrigerator fruits, vegetables. Called techline and document. Advices to set control low lowest setting and reduce the freezer air flow. Unit is woking as designed.
Near Oak Park, CA 91377
Jesus
Job Details: 09/13/2018
whirlpool refrigerator WRS571CIDM02 Customer states that unit makes noise. Checked unit and found the diffuser making noise. Ordered part; ordrng 1 W11164593 (DIFFUSER ), Removed diffuser and installed new. Assembled unit and tested. Unit is now woking as designed.
Near Oxnard, CA 93036
Jesus
Job Details: 09/13/2018
WHIRLPOOL OVEN WFG505M0BS3 Customer states that unit is to hot. Checked unit and ran diagnostics no error codes. Ran several cycle and for an average temperature of 383. Calibrated unit -20 degrees. Also installed insulation on door. Removed door, glass and assemble unit. Unit is now woking as designed.
Near Oxnard, CA 93033
Jesus
Job Details: 09/13/2018
whirlpool refrigerator WRT518SZFM00 Customer states that unit is not cooling. Checked unit and unit door is not closing properly. Found the Refrigerator door compartment lower on the leafy side and not closing. Added a spacer to lower bracket and heated gasket to conformed to unit. Also seal the liner on both compartments. Unit is now woking as design.; used 1 482338 (ADHESIVE)
Near Oxnard, CA 93035
Jesus
Job Details: 09/13/2018
WHIRLPOOL REFRIGERATOR WRF535SWHZ00 Customer states that unit is not making constant ice. Checked unit and removed ice maker cover. Pressed switch and ice maker start to cycle. Removed switch and installed new 12002646 (LIGHT SWITCH). Checked ice maker and start to continue to cycle. Unit is working as design
Near Oxnard, CA 93030
Jesus
Job Details: 09/13/2018
WHIRLPOOL REFRIGERATOR WRS526SIAE00 Customer states that unit is not cooling. Checked unit and found the evaporator iced up. Removed shelves and cover. Defrosted unit and tested heating element and bimetal. Bimetal is not closing. Replaced bimetal and tested unit. Unit is now woking as design.; used 1 WPW10225581 (BIMETL-DEF)
Near Thousand Oaks, CA 91362
Hector Zuleta
Job Details: 09/13/2018
whirlpool dryer WGD5000DW3 Customer dryer timer doesn’t advance, never stops. Replaced timer WPW10185992 (TIMER) and control WPW10476828 (CNTRL-ELEC). Tested okay.
Near Thousand Oaks, CA 91360
Hector Zuleta
Job Details: 09/13/2018
WHIRLPOOL REFRIGERATOR WRX735SDHZ00 Customer statesfreezer LED light not working. Checked unit and found damaged light switch.; ordrng 1 W11043014 (bulb-light) and 1 WP12466115SP (light switch), Replaced light switch. Tested okay.
Near Thousand Oaks, CA 91320
Hector Zuleta
Job Details: 09/13/2018
whirlpool washer WTW5000DW1 washer leaking. Checked unit and found loose pressure switch hose, gives a fresh cut and reattached. Ran multiple manual and automatic test. Tested ok
Near Thousand Oaks, CA 91320
Hector Zuleta
Job Details: 09/13/2018
WHIRLPOOL REFRIGERATOR WRS576FIDM01 Customer states they have a broken Ice maker. Replaced ice maker W10873791 (ICEMAKER) and cleaned condenser coils. Tested ok.
Near Oxnard, CA 93036
Hector Zuleta
Job Details: 09/13/2018
WHIRLPOOL WASHER WTW5000DW1 washer not draining. Checked unit and found malfunction in the Lid latch assembly. Ordered and reschedule; ordrng 1 W10838613 (lid lock assembly), Replaced broken Lid switch. Tested okay.
Near Oxnard, CA 93033
Hector Zuleta
Job Details: 09/13/2018
maytag refrigerator M1TXEGMYQ01 Customer states there is leaking water on the fresh food compartment. Checked unit and found iced up drain hole. Manually defrosted and installed a heat probe and replaced the defrost thermostat. Tested ok.
Near Los Angeles, CA 91344
Michael
Job Details: 09/13/2018
amana dishwasher ADB1400AGW1 Customer states door doesn’t close properly.Tech found door latch was bent downwards. Adjusted latch and door ops as intended. Leveled unit inside cabinet job complete.
Near Los Angeles, CA 91343
Michael
Job Details: 09/13/2018
whirlpool microwave KMCS1016GSS1 Customer states door doesn’t open or is difficult to open. Tech found door out of alignment with frame. Tech made adjustment to door and door now opens as intended without getting caught on lower latch. Customer opened/ closed/ started unit multiple times and ops as intended job.
Near Los Angeles, CA 91316
Michael
Job Details: 09/13/2018
KITCHENAID FREEZER KSCS25FVMS03 Customer states ice maker is leaking.Tech found ice maker mold was cracked. Customer agrees to quote. Removed and replaced ice maker Wpw10272869/icemaker. Unit ops as intended. Advised customer wait 24 hours for ice production.
Near Los Angeles, CA 91335
Michael
Job Details: 09/13/2018
WHIRLPOOL WASHER WTW8500DC0 Customer states unit doesn’t drainF0e3 - overload F8E1 - long fillF7e9 - locked rotorF7e8 - stator over tempF2e1 - stuck UI buttonDrum spins free Unit will not respond when auto service test is commanded. Unit shuts off and loses power needs control W10812418Return 9/12/18; ordrng 1 W10812418 (cntrl-elec), Unit was leaving cloths wet at end of cycle. Removed and replaced control. Ran unit through calibration cycle with no issues. Ran unit through auto service test and passed with no issues. Unit ops as intended job complete; Job Completed.
Near Los Angeles, CA 91304
Michael
Job Details: 09/13/2018
whirlpool refrigerator KRFF507ESS01 Not making ice Put unit into test mode and ice maker won’t cycle Need to order parts and rs call ; ordrng 1 W10846539 (evaporator fan blade) and 1 W10870822 (cntrl-elec) and 1 W10898445 (cntrl-elec) and 1 W11089931 (panel-ui) and 1 W11188383 (ICE MAKER), ice maker wasn’t working.Removed and replaced ice maker assembly. Unit temps are good. Found frozen cubes in mold. Used service test and unit harvested and filled with water. Unit ops as intended. Job complete.
Near Lancaster, CA 93535
Patrick
Job Details: 09/13/2018
maytag refrigerator MFI2269FRZ02 Found unit not making ice and chute sealed popped off. Replaced seal WPW10287601 (SEAL) . Tested ice maker and it wouldn’t harvest. Getting power to it. Needs new ice maker. Removed and replaced WPW10300024 (ICEMAKER). Tested unit all ops checked good ; Job Completed.
Near North Edwards, CA 93523
Patrick
Job Details: 09/13/2018
whirlpool washer MLE19PNDYW Found the washing machine. Washing for a couple min and then just draining water, then fills back up does a low spin and keeps filling and draining every couple minutes. Motor, pump and all other functions seem to work. Needs new board. Board is no longer available. Iayata at American home shield is who I spoke to. Unit is commercial style. They don’t cover commercial.
Near Los Angeles, CA 90068
Raymond
Job Details: 09/13/2018
kitchenaid dishwasher KDTE204ESS1 Upon arrival unit not draining. Tested and found unit drains when disconnected from air gap. Customer needs to call plumber for blockage in plumbing. Unit functions as designed.
Near Los Angeles, CA 91602
Raymond
Job Details: 09/13/2018
WHIRLPOOL REFRIGERATOR JCD2389GES Upon arrival ice maker was dripping. Found ice maker mold with a pin hole caused by heater over time. Quoted customer on replacement customer approved; ordrng 1 D7824706Q (ice maker), Replaced ice maker. Tested unit. Unit operates as designed. Instructed customer to toss out the first 2 batches of ice.
Near Castaic, CA 91384
Raymond
Job Details: 09/13/2018
whirlpool washer MVWX655DW1 Upon arrival unit was unit dented from delivery. Customer states she is fine with the dent on the side of the unit as long as all ops are fine. Tested unit and found no FSU, unit functions as designed. Instructed cistomer on proper use and care of unit.
Near Santa Clarita, CA 91351
Billy J.
Job Details: 09/13/2018
whirlpool refrigerator MFI2568AES1 Upon arrival customer stated unit just got delivered from her sister and is a complete no cool. I found compressor not running found unit had bad start device. Installed new start device, compressor started right up and began cooling job complete; used 1 START DEV (START DEV)
Near Los Angeles, CA 91324
Billy J.
Job Details: 09/13/2018
maytag washer MVWC565FW1 customer states unit does not fill with enough water states they cancel cycle and look how much water is in unit this is a water efficient machine I stated there are no error codes on the machine ran unit through diognosis and it finished with no error codes 7722933533 customer states not enough water takes to long to wash hates matching per techline nothing is wrong with product instructed customer of proper use and care
Near Los Angeles, CA 91324
Billy J.
Job Details: 09/13/2018
maytag washer MVWX655DW0 Softener not draining out water and machine is really load I checked for error codes and got off balance load wash plate is completely stripped out unit needs new wash plate again I was able to tighten but will loosen up again unit needs washplate W10902814; ordrng 1 W10902814 (washplate) Removed and replaced all parts listed recalibrated and retested no error codes job complete.
Near Santa Clarita, CA 91321
Billy J.
Job Details: 09/13/2018
MAYTAG RANGE MGC7430DB00 Upon arrival customer stated when they plug it in, the Unit it just sparks. customer stated unit under extended warranty referred cx to Lowe’s
Near Santa Clarita, CA 91355
Billy J.
Job Details: 09/13/2018
whirlpool refrigerator WRX735SDBM Upon arrival unit was not making ice tested icemaker had voltage but would not cycle removed and replaced icemaker W10882923 (Icemaker) retested job complete.
Near Los Angeles, CA 91042
Bryan Dunn-Wilson
Job Details: 09/13/2018
JENNAIR OVEN JGRP430WP01 emoved glass door and reinstalled new glass. Reinstalled door. Tested unit. Unit is functioning as designed. Used WP9759225 (GLASS-DOOR)
Near Sierra Madre, CA 91024
Bryan Dunn-Wilson
Job Details: 09/13/2018
KITCHENAID REFRIGERATOR KRFF707ESS01 Upon arrival customer states fridge is not cooling. Freezer is working fine. Inspected unit. Removed snack drawer and found that RC evap is fully frosted over cause if poor cooling. Ordering correct harness. Harness was not pulled for me. Instructed customer to unplug unit since they re not using so ice could defrost. Removed and replaced evap cover and evap motor. Unit now functioning as designed cx approves repair at this time. No dents dings or scratches caused by tech.
Near Arcadia, CA 91007
Bryan Dunn-Wilson
Job Details: 09/13/2018
WHIRLPOOL WASHER WFW94HEXW2 Upon arrival cx states washer is no starting and door is locked. Ran diagnostics. Unit flashed f5e2 door lock error and f6e1 communication error. Ordering door latch cause a faulty latch will cause control issues also ordering control just in case it’s needed. Collected the 115.00 sc via cash. Rescheduled cx for 9/10. ; ordrng 1 W10427967 (cntrl-elec) and 1 WP8183270 (latch), Removed and replaced motor control. Unit is still doing the same thing. Called tech line. Tech line said to change UI board and harness. Removed motor control and will return it. Upon ordering UI found that it is discontinued.
Near Glendale, CA 91214
Bryan Dunn-Wilson
Job Details: 09/13/2018
WHIRLPOOL REFRIGERATOR WRT311FZDT00 Upon arrival cx states ice build up around door. Checked proper voltage at evap fan motor. Motor running. Door is not sealing properly. (foam insulation injected into door liner shrank causing liner to be mal-formed), Door seal has already been replaced. Ordering cx a new door. Did not reschedule due to part availabilityRemoved and replaced freezer door. Unit is sealing properly around. Heated seal to mold. No dents dings or scratches caused by tech.
Near Bakersfield, CA 93307
Dane
Job Details: 09/13/2018
AMANA WASHER NTW4516FW2 Upon arrival the unit was not draining. Found pump getting voltage but would not drain water only make sound. Removed and replaced pump W10919003 (pump) and tested unit. Unit functions normal now.; Job Completed.
Near Lamont, CA 93241
Dane
Job Details: 09/13/2018
frigidaire refrigerator FFHT2032TP Upon arrival the fresh food was not cooling. Found the evaporator fan motor not turning but getting proper voltage. Unit needs new fan motor; ordrng 1 242077702 (motor), Removed and replaced the decorator fan motor and tested unit. Unit functions normal now; Job Complete.
Near Bakersfield, CA 93307
Dane
Job Details: 09/13/2018
whirlpool washer WFW92HEFW Upon arrival the unit would not fill with water. Water valve not opening. Removed and replaced water valve and tested unit. Unit functions normal now; Job Complete. Used part WPW10247306 (VALVE)
Near Bakersfield, CA 93307
Dane
Job Details: 09/13/2018
matag washer MVWC565FW1 Upon arrival customer complaint was unit would not wash. After running several test including automatic diagnostic and calibration came to the conclusion that the reason unit would not function was due to installation issues. Took several pictures of how unit was installed. Unit functions normal instructed customer on installation; Job Complete.
Near Bakersfield, CA 93308
Dane
Job Details: 09/13/2018
maytag washer MVWC565FW Upon arrival customer had two complaints. First complaint was unit was making bad sound while agitating. Second complaint was bad smell coming from unit. Found agitator loose causing horrible sound. Secured agitator with Loctite and tested unit. Unit functions normal called Butch at tech-support to see if there was anything I could do about an oder. Per Butch at tech-support there is nothing that can be done from a technical stance for an odor. Advise customer on softener and soap usage and cleaning the unit; Job Complete.
Near Bakersfield, CA 93308
Dane
Job Details: 09/13/2018
whirlpool dryer WGD5000DW3 Upon arrival the unit would not start. Found open thermal fuse. Removed and replaced and tested unit. Unit would now start but would not shut off when the door was open. Found door switch faulty. Unit needs new switch; ordrng 1 WPW10569603 (switch-dor), 9/12/18 7:45: DK there 9/12 WED, 7:37 to 7:43, Remove and replace door switch and tested unit. Unit functions normal now.
Near Pismo Beach, CA 93449
George
Job Details: 09/13/2018
jennair range JDS9860AAP Found range f1 error key pad intermently problem Does not want to enter diagnostics control board no longer available no dents or dings cause by tech complete
Near San Miguel, CA 93451
George
Job Details: 09/13/2018
frigidaire refrigerator LFHB2741PFAA Found refrigerator intermently interface board going blank . Only making hand size of ice need to order user interface ok to order part .; ordrng 1 242058229 (user interface) Installed new interface display testing ok complete. No dents or dings cause by tech.; Job Complete.
Near Paso Robles, CA 93446
George
Job Details: 09/13/2018
FRIGIDAIRE REFRIGERATOR FFHS2611PFAA Installed parts tested check out ok complete . No dents or dings cause by tech.; Job Complete.. 242077702 (Motor) 5308000010 (BLADE-EVAP FAN) 241796405 (TUBE-WATER FILL)
Near Paso Robles, CA 93446
George
Job Details: 09/13/2018
WHIRLPOOL REFRIGERATOR WRF989SDAE00 Found refrigerator display spudder wen trieng to select ice or water ok replace display control office to call customer wen part in.; ordrng 1 W10861908 (cntrl-elec), Replace control board tested still having issue found deli interface off found bad deli board ok to order part office to call customer wen part in.; ordrng 1 WPW10565996 (cntrl-elec), Installed part tested check out ok complete. No dents or dings cause by tech.
Near Los Angeles, CA 91607
Kenneth
Job Details: 09/13/2018
whirlpool oven WGG745S0FH02 Found unit it with a chipped cooktop. Unit will need new cooktop. Ordering all burner heads. Customer is getting discoloration. Informed customer that it helps to clean oven and burner heads while unit is still warm to prevent staining. Rescheduled customer for Friday 8-31-18; ordrng 2 WPW10406243 (burnr-head)s and 1 WPW10406797 (burnr-head) and 1 WPW10406878 (burnr-head), Replaced all listed parts. Found fish burner base wasn’t ordered. Ordering fish burner base. Did not reschedule due to part availability ; ordrng 1 WPW10336094 (burnr-top),Installed burner top and tested unit. Unit is now working properly. Customer approves function at this time
Near Los Angeles, CA 91423
Kenneth
Job Details: 09/13/2018
WHIRLPOOL WASHER WTW4910XQ3 Found unit shaking real bad due to bad suspension. Pushed down tub and tub bounced as if it was on a trampoline. Ordering new suspension. Quoted customer; ordrng 1 W10780048 (suspension), Installed suspension and tested unit. Unit is now working properly. Customer approves function at this time. No dents dings or blemishes on or around unit caused by technician.
Near Los Angeles, CA 91316
Kenneth
Job Details: 09/13/2018
whirlpool refrigerator KBSN608ESS00 Problem with cooling. Fridge and freezer will raise in temps and will need to be reset to allow it to cool off. About every couple days. Replaced evap fan after talking to tech-line. Checked all air flow parts to insure everything was properly installed. Unit is working properly. Customer will call again if problem continues
Near Stevenson Ranch, CA 91381
Kenneth
Job Details: 09/13/2018
WHIRLPOOL REFRIGERATOR KFIS29PBMS00 Found unit with frosted over evap. Per service pointer ordering a few parts. Evap cover. Tabs on ton are broken. Ordering new plastic thermistor and drain pan is warped. Causing air leaking into evap. Rescheduled customer for 9-12-18; ordrng 1 W10902214 (thermistor) and 1 WPW10501260 (cover-evap) and 1 WPW10537710 (pan-drip) Installed all listed parts. Defrosted built up ice and tested unit. Unit is now working properly. Customer approves function at this time. No dents dings or blemishes on or around unit caused by technician
Near Visalia, CA 93291
Enrique
Job Details: 09/13/2018
whirlpool refrigerator WRF767SDEM01 RC not cooling . I found the evaporator was covered with ice , therefore RC not cooling correctly . I removed the ice , installed new evaporator thermistor . I had one in my truck ..The evaporator motor pried , it was for the freezer . All functions checked normal at time of service . The customer also stated , all three doors are developing rust and it won’t come off . I instructed the customer to call whirlpool . ; used 1 W11033168 (THERMISTOR )
Near Coalinga, CA 93210
Enrique
Job Details: 09/13/2018
MAYTAG WASHER MVWX655DW0 washplate not agitating . I found defective washplate and basket hub . Replaced the parts , performed calibration , ran a quick wash cycle test . All functions checked normal at time of service . used parts W10721967 (CAM) W10902814 (Washplate) W10528947 (HUB)
Near Hanford, CA 93230
Enrique
Job Details: 09/13/2018
frigidaire rerfigerator FFTR1514QWCA Replaced the RC door gasket . Old one was not staying inside the door channel . All functions checked normal at time of service . No leaks
Near Visalia, CA 93292
Enrique
Job Details: 09/13/2018
WHIRLPOOL OVEN JGS8750ADB control is displaying f1-8 = shorted key pad in membrane switch . I provided an estimate to the customer . The customer stated , she has insurance with american home shield . She asked me to wait on the repair . She will call the office when ready .
Near Tulare, CA 93274
Enrique
Job Details: 09/13/2018
WHIRLPOOL WASHER WTW8500DC0 Replaced the washer lid . All functions checked normal . No leaks .; Job Complete
Near Lompoc, CA 93436
James
Job Details: 09/13/2018
MAYTAG WASHER MVWB835DW1 Found unit inconsistency in functions. Some cycles not working at all. Ordering new cntrl elec. will return 9-12 to install. ; ordrng 1 W11024149 (cntrl-elec), Replaced entry elect and tested unit. Unit now functions as intended. No dents, dings, or blemishes on or around unit caused by tech.
Near Arroyo Grande, CA 93420
James
Job Details: 09/13/2018
WHIRLPOOL REFRIGERATOR MFC2061HEB Customer stated that unit icemaker arm had been stuck and making strange noises. Customer said they messed with ice arm a few days ago and now unit is functioning. Checked icemaker and found no issues or binding. Unit is functioning as intended. Customer instruct on ice arm operation.
Near Nipomo, CA 93444
James
Job Details: 09/13/2018
JENNAIR DISHWASHER JDB8700AWS3 Customer stated unit would stop functioning at random times. Sometime the control board would stay on even when unit was off ; ordrng 1 W10866118 (cntrl-elec), Installed new cntrl elec. tested unit and found unit now functions as intended. No dents, dings, or blemishes on or around unit caused by tech. ; Job Complete.
Near Fresno, CA 93702
Ian
Job Details: 09/13/2018
GE WASHER GTW330ASKWW Tech found unit has cracked drain pump and blown gearcase bearing. Need both for repair.; ordrng 1 WH23X24178 (PUMP) and 1 WH38X27335 (GEARCASE), nstalled parts. Unit now test good with no leaks or damage to home.; Job Complete
Near Selma, CA 93662
Ian
Job Details: 09/13/2018
WHIRLPOOL WASHER MVWB835DC2 Tech found f7e9 and f7e6 locked rotor and motor circuit loss error. Found motor connector loose at motor and rotor loose. Secured both components and tested in cycle verification. No failures in diagnostic tests. Ran load cycle recalibration for better performance. Unit now test good with no leaks or damage to home.
Near Dinuba, CA 93618
Ian
Job Details: 09/13/2018
frigidaire refrigerator FFHT1821TB1 unit producing slightly different vibration noise then last visit. After investigation found that noise was significantly louder when cardboard back panel was pressed against the running compressor. Found that back panel is warped in a manner that inverts it into close proximity to the compressor. Adjusted back panel for better clearance. Unit is cooling normally at time of visit with proper temperatures. No functional failures other than noise issue. And no issues with cooling. Reported to Frigidaire.
Near Kingsburg, CA 93631
Ian
Job Details: 09/13/2018
KITCHENAID REFRIGERATOR KBFN502EBS02 Customer states left fresh food door skin was damaged by contractor spraying cabinet varnish on to it. Under close inspection from both technician and customer it does not appear that coating is damaged any longer as there are no visible marks. Advised customer that this is likely due to self sealing anti-fingerprint coating. Customer states right hand fresh food door does not seal correctly. Found right hand fresh food door seal had gap in the lower right-hand corner that was caused by plastic hinge backing. Adjusted both fresh food doors upwards to provide door seal clearance above back plate. Unit now tests good with no damage to unit or home. Advised customer that higher than quoted labor rate will be required to replace door skin than what was originally quoted over the phone, as 2 technicians will be needed to perform the repair. Also advise customer that door skins are often slightly off shade when replaced, and customer feels that no repai
Near Clovis, CA 93612
Ian
Job Details: 09/13/2018
HOT POINT WASHER HSWP1000M3WW Tech found all four of units agitator fins are broken. Customer states that unit sometimes leaks from the front. There is water in the units cavity upon arrival and it appears to be from overflow tube. Tested all machine functions and found no leaks from mechanical parts, and unit has proper water levels. Leak from overflow tube is common in this unit, and usually caused by overloading. No other sources of leaks found at time of visit. Need agitator for repair.; ordrng 1 WH43X10034 (agitator asm), Installed agitator. Unit now tests good.
Near Fresno, CA 93703
Chris
Job Details: 09/13/2018
kitchenaid range KSGG700ESS0 Customers issue is the front left burner is not functioning properly.After troubleshooting I found that all burners are working correctly burner heads were not on properly on a few and also two knobs we’re on the wrong valve put the correct knob on the correct valve now it makes sense to the customer. All other functions tested good
Near Fresno, CA 93711
Chris
Job Details: 09/13/2018
whirlpool refrigerator WRF757SDEM01 Customer is having cooling issues in refrigerator compartment also hearing loud sound coming from freezer. Upon arrival I found coil in refrigerator compartment to be iced up restricting airflow therefore causing cooling issues. Also in freezer compartment fan is making a loud sound like the bearing went out. I didn’t enter refrigerator into diagnostics found a refrigerator thermistor to be bad And also I why I was in diagnostics Running multiple tests the refrigerator just seem to respond to what I was doing very slowly and it sometimes when not even engage or read which test I was trying to run. Found controls have intermittent issues therefore I’m ordering those also so Refrigerator will function properly.; ordrng 1 W10843055 (cntrl-elec) and 1 W10849460 (cntrl-elec) and 1 W10902214 (thermistor) and 1 W11032800 (motor-evap) and 1 W11033168 (harns-wire) and 1 WPW10389152 (support) and 1 WPW10501260 (cover-evap)removed all shelves and drawers insid
Near Clovis, CA 93611
Chris
Job Details: 09/13/2018
whirlpool refrigerator WRS325SDHZ00 Customer states freezer coil is completely iced over therefore causing cooling issues in freezer and refrigerator compartment. Informed customer and showed him that unit needs to completely defrost he said he only shut it off for like two hours. I informed him to leave doors open put all the food and ice chest or something and let it completely Thaw out. Customer thought just because the frost was gone meant it was deiced I showed him that it was a solid ice cube behind the back panel. Job complete
Near Fresno, CA 93730
Chris
Job Details: 09/13/2018
frigidaire refrigerator FFTR1821TW0 Upon arrival I found refrigerator not running. Lights are on but compressor is not running. Replaced the relay control on compressor powered unit back on. Compressor came on and begin to function as designed. Within two minutes compressor shut off which I shouldn’t have. So I proceeded to change the thermostat. Plugged refrigerator back in compressor came on refrigerator started cooling. Watch refrigerator for a few minutes stayed on and is still running. Did notice though it’s plugged into a GFI outlet in the garage. Informed the customer That is not recommended and could potential cause unit to shut off once the compressor goes to turn on or even when the heaters activate Due to the unit pulls more amps during these times.Recommended to have a designated outlet without a GFI. All functions test normal refrigerator is functioning. Job complete
Near Clovis, CA 93619
Chris
Job Details: 09/13/2018
whirlpool washer WTW7000DW3 Upon arriving to the home customer stated unit was looking a little water from water valve housing to be bad needing to order and get replacement; ordrng 1 W11173597 (Housing) removed and replaced water valve housing. Reconnected water supply hoses made sure there was no leaks. Ran washer in diagnostics Ran test 51. All functions tested Normal. Washer is no longer leaking water Onto customers floor. Job complete.
Near Clovis, CA 93619
Chris
Job Details: 09/13/2018
kitchenaid refrigerator KRMF706ESS01 Customers issue is water was leaking onto the floor. On arrival I found that drain pan and freezer and also in refrigerator compartment were plugged. I pulled the refrigerator out, checked the valve. Valve was cracked, so I Removed and replaced Inlet valve. Also access drain line P-trap cleared it up debris and the ice build up. In the refrigerator compartment soaked up all water that was sitting underneath crisper drawers. All drain lines are clear now water is now going into drain pan as designed. used 1 WPW10394076 (VALVE-INLT)
Near Clovis, CA 93611
Chris
Job Details: 09/13/2018
FRIGIDAIRE REFRIGERATOR LFHB2751TF2 Find arriving to customers home customer stated that icemaker was leaking water phone I should be good to have cracked replacing icemaker drive me tomorrow work; ordrng 1 243297606 (ice maker), On today’s visit removed and replaced defective icemaker. All functions test normal. Job completed
Near Fresno, CA 93711
Irvin
Job Details: 09/13/2018
MAYTAG COOKTOP MEC7430BW03 Cooktop surface damage, sever. Replaced cooktop W10570701 (COOKTOP), after power removal. Powered all ops normal. ; Job Complete.