Near Apple Valley, CA 92308
Cesar
Job Details: 11/29/2018
WASHER MAYTAG MVWC565FW1 Unit not turning on found unit trying to drain water out water not flowing pump was running. Checked unit found a small sock in the drain line removed and unit tested good
Near Apple Valley, CA 92308
Cesar
Job Details: 11/29/2018
WASHER WHIRLPOOL WGD8000DW3 Cx states there is a noise, found a sock in the blower and removed sock. Unit tested good.
Near Apple Valley, CA 92308
Cesar
Job Details: 11/29/2018
DRYER GENERAL ELECTRIC GTD65GBPL0DG Replaced valve and sensor tested unit all tested good
Near Apple Valley, CA 92308
Cesar
Job Details: 11/29/2018
WASHER MAYTAG MVWC415EW2 Failed drain pump not able to push water out pump is running and drain lines are not clogged replaced drain pump unit tested good
Near Altadena, CA 91001
Bryan Dunn-Wilson
Job Details: 11/29/2018
WASHER WHIRLPOOL WFW9550WW00 Removed and replaced drain pump. Tested unit. Unit is now draining and functioning as designed. No dents dings or scratches caused by tech.
Near Pasadena, CA 91104
Bryan Dunn-Wilson
Job Details: 11/29/2018
WASHER WHIRLPOOL MHWE400WW Cx states water will not go into unit. Ran diagnostics got error code f 20. Removed top panel and found pressure hose was lose. Secured connection. Tested unit. Water is now going into tub. Unit would not drain. Removed front bottom panel and removed drain filter and found debris not allowing pump to operate correctly. Removed debris and reinstalled drain filter. Unit is now functioning as designed. No dents dings or scratches caused by tech.
Near Arcadia, CA 91007
Bryan Dunn-Wilson
Job Details: 11/29/2018
WASHER WHIRLPOOL WFW94HEXW2 Customer states washer just stopped working mid cycle and flashed error code f6e1. Ran diagnostics. Got se error code. Inspected main control all connections are secure and control is responding. Inspected Mcu and found that board had an arc in housing. Removed and replaced mcu, tested unit it is functioning as designed. No dents dings or scratches caused by tech. Cx approves repair.
Near La Cañada Flintridge, CA 91011
Bryan Dunn-Wilson
Job Details: 11/29/2018
DRYER WHIRLPOOL WGD92HEFC0 Cx states there is a rattling noise when using unit. Ran unit. Heard rattle coming from under dryer. Added shims and noise stopped. Informed cx that the noise is normal. Nothing can be changed to get rid of noise. Recommended leaving shims between units so noise will stop, job completed.
Near Los Angeles, CA 91342
Bryan Dunn-Wilson
Job Details: 11/29/2018
WASHER MAYTAG MVWB835DW3 Removed and replaced control. Calibrated and tested unit. Unit is functioning as designed, no dents dings or scratches caused by tech.
Near Los Angeles, CA 91344
Billy J.
Job Details: 11/29/2018
WASHER MAYTAG MHW7100DW0 Upon arrival removed and replaced control and pressure sensor, retested good, job complete. All functions work as designed, finished diagnosis with no error codes.
Near Los Angeles, CA 91606
Billy J.
Job Details: 11/29/2018
VENT HOOD IKEA IHW57UC0FS1 Upon arrival removed and replaced fan, retested good, job complete.
Near Los Angeles, CA 91326
Billy J.
Job Details: 11/29/2018
ICEMAKER IKEA IX7DDEXGZ000 Upon arrival cx stated unit is not making ice, the ice bin is completely empty but there was water in icemaker like it had just cycled. I tested unit and icemaker cycled fine removed and replaced icemaker, possible defective icemaker. Retested unit, cycled and filled. Job complete. used 1 WPW10300024 (ICEMAKER) from stock.
Near Thousand Oaks, CA 91360
Aaron
Job Details: 11/29/2018
WASHER WHIRLPOOL WTW4855HW0 "Replaced the water valve , operations normal. Customer house valve is a problem, not turning on it just trickles hot water , I let the customer know about it and that unit is operating normal. The unit works as designed"
Near Pasadena, CA 91104
Bryan Dunn-Wilson
Job Details: 11/29/2018
DISHWASHER KITCHENAID KDTE204GPS0 Cx states water is still leaking from underneath door. Ran unit found unit leaking on left side from door. Unit is not leaking at sump or inlet. Ordering cx a new tub gasket and spray arm. Spray arm is off again. Not sitting correctly on sump assembly. ; ordrng 1 W11177741 (GASKET) and 1 WPW10448645 (arm-spray)
Near Simi Valley, CA 93065
Aaron
Job Details: 11/29/2018
REFRIGERATOR WHIRLPOOL WRB322DMBM00 Called tech line, Kurt at tech line. I reported the rusting he referred to sr# W10657156. Sr# 7723164912 that the rust can be removed with instructions to clear up clean this is not under warranty, it is past the 30 day cosmetic warranty. Customer has those instructions and will be calling customer service. The unit is working correct at this time.
Near Arcadia, CA 91007
Bryan Dunn-Wilson
Job Details: 11/29/2018
REFRIGERATOR KITCHENAID KSSC48QVS02 Cx states that ice will not dispense. Inspected cites, found that motor is stuck in open position and air is creating moisture and freezing the auger and no dispensing the ice. Ordering new motor and chute. Ordering 1 WP2180353 (door-chute) and 1 WPW10546285 (motor)
Near Simi Valley, CA 93065
Aaron
Job Details: 11/29/2018
FREEZER KITCHENAID KRFF305EWH00 Checked operation found that the customer had the unit at one time or another not shut all the way caused a bad ice build up inside. Since then we came out and the ice build up his gone away, unit is healing up correctly. Advised the customer on how to use the unit, so to help prevent unit being accidentally left open in the freezer door section to prevent these issues to happening again. Customer instruct unit operating normal as of now.
Near Pasadena, CA 91104
Bryan Dunn-Wilson
Job Details: 11/29/2018
DISHWASHER WHIRLPOOL WDT730PAHZ0 Cx states they don’t use dishwasher and tub is constantly filling with water little by little while unit is off. Ordering inlet valve.
Near Simi Valley, CA 93063
Aaron
Job Details: 11/29/2018
REFRIGERATOR WHIRLPOOL WRT541SZDW00 SR# 7723167445 Checked operations of the refrigerator, customer states that he hears the noises from the compressor and it bothers him. Unfortunately the sound level he hears is normal, no mechanical failure or noises that aren't normal. Reported to techline edit tech line asked what the Floors around it are like hard ceramic tile in which can cause a lot of acoustics to happen and he has at least a 2 inch gap all sides which will last sound to travel easily. The noise levels are normal, job complete.
Near Los Angeles, CA 91352
Bryan Dunn-Wilson
Job Details: 11/29/2018
RANGE WHIRLPOOL MGR6600FZ Cx states oven door is broken. Upon removing and replacing hinges, found that both sides are not the same. I need correct hinge for right side. Ordering hinge and burner caps. Cx has two broken ones; ordrng 1 W10881749 (cap-burner) and 1 WPW10299227 (hinge-door)
Near Simi Valley, CA 93065
Aaron
Job Details: 11/29/2018
KITCHEN KITCHENAID KDTM354DSS4 "Checked operations and found the unit not filling up with water. I checked the float assembly it was stuck in the up position, repaired the float to work as designed, tested unit filled operations normal now"
Near Santa Clarita, CA 91390
Billy J.
Job Details: 11/29/2018
DISHWASHER MAYTAG MDB8751BWS Upon arrival u.i. was found completely fried. The unit just fills but cancel does not work. Cx states unit just keeps filling and leaking every where. The unit needs new control and panel 6-919829 WP99003337 WPW10218831. WP99003337 W10202535; ordrng 1 6-919829 (panel-cntl) and 1 W10202535 (float) and 1 WP99003337 (seal- door) and 1 WPW10218831 (cntrl-elec)
Near Simi Valley, CA 93065
Aaron
Job Details: 11/29/2018
REFRIGERATOR MAYTAG MFF2558VEW1 Unit icemaker bad and the the end cap on the deli drawer is broken, ordered parts; ordering 1 D7824706Q (ice maker) and 1 W10874836 (endcap)
Near Simi Valley, CA 93063
Aaron
Job Details: 11/29/2018
REFRIGERATOR WHIRLPOOL WRF954CIHM00 "SR#7723166779, replaced the fill tube heater water line to the ice maker, tested operations of the icemaker and fill the fill failed, called tech line , TL said to replace the water valve and ui board in the front, ordered parts; ordrng 1 W11099788 (panel-ui) and 1 W11194380 (VALVE )"
Near Simi Valley, CA 93063
Aaron
Job Details: 11/29/2018
REFRIGERATOR WHIRLPOOL AFD2535DEW "Unit icemaker is jammed motor module is not functioning. Ordered parts; ordering 1 D7824706Q (ice maker)"
Near Riverbank, CA 95367
William
Job Details: 11/28/2018
OVEN WHIRLPOOL WFG525S0HZ0 "found door hinges bent, ordered door hinges for unit; ordrng 1 W10347464 (hinge-door)"
Near Oakdale, CA 95361
William
Job Details: 11/28/2018
RANGE KITCHENAID KSGG700ESS1 "replaced cooktop, found burner & caps wrong size, ordered burner caps & spreaders, instructed cx cx burner spreaders & caps are the wrong size.; ordrng 1 W10256025 (burnr-head) and 1 W10464795 (burnr-head) and 1 W10479989 (cap-burner)"
Near Manteca, CA 95336
William
Job Details: 11/28/2018
FREEZER WHIRLPOOL WRT518SZFM00 "found temp in freezer area too cold -5 degrees, tested defrost, tested ok, ordered cold control for unit; ordrng 1 W11223729 (control box)"
Near Bradbury, CA 91008
Tyler
Job Details: 11/28/2018
OVEN KITCHENAID KGRS505XSS05 Customer stated that the center and front right burner valves will not turn. Ordering gas valve manifold not in stock. Part is still covered under manufacture warranty. Customer to pay labor and service call.; ordrng 1 WPW10204705 (manifold)
Near Glendora, CA 91740
Tyler
Job Details: 11/28/2018
MICROWAVE IKEA IBMS1455DS00 Customer stated that the cancel button is not working. Ordering user interface not stock. Unit has 5 year warranty.; ordrng 1 W10770413 (cntrl-elec)
Near La Verne, CA 91750
Tyler
Job Details: 11/28/2018
OVEN KITCHENAID KODE507ESS02 Customer stated that the fan is noisy in the top oven. Ordering fan motor not in stock.; ordrng 1 W10819914 (fan-convct)
Near La Verne, CA 91750
Tyler
Job Details: 11/28/2018
REFRIGERATOR KITCHENAID KFIS29PBMS03 Customer stated that the dispenser and ice maker is not working but will work for a day after power is reset. Ordering control board kit shows one in stock at coast.; ordrng 1 W10759802 (cntrl-elec)
Near Ripon, CA 95366
William
Job Details: 11/28/2018
WASHER WHIRLPOOL WTW8540BW1 "Ffound bearings very loud in spin cycle, Replaced main bearings with bearing kit, ran spin test, ran self diagnostics, unit operating as designed."
Near Ripon, CA 95366
William
Job Details: 11/28/2018
REFRIGERATOR KITCHENAID KRFF507EWH01 "Replaced main control brd, escutchen & ice box cover, found defrost drain plugged, removed defrost drain tube, unplugged drain & reinstalled drain tube, unit operating as designed"
Near Riverbank, CA 95367
William
Job Details: 11/28/2018
WASHER MAYTAG MVWC565FW0 "Replaced fabric softener dispenser,leveled unit, ran spin test,ran self diagnostics, unit operating as designed"
Near Oakdale, CA 95361
William
Job Details: 11/28/2018
DRYER AMANA NED4655EW1 "Upon arrival, removed and replaced the Harness. checked dryer for problems, no problems found, found 93 volts on 1 leg of power to unit, instructed cx to have power to unit repaired. this is a Arrons dryer. 14 month extended warranty.; used 1 WPW10450286 (HARNESS-WIRE) from stock."
Near Rancho Cucamonga, CA 91739
Tyler
Job Details: 11/28/2018
REFRIGERATOR KITCHENAID KBSD608EBS01 Customer stated that the unit was just installed and never cooled. Found unit has restriction or a leak. Customer wants to reschedule so they can talk to Pacific Sales. Allow time to replace dryer.; schdld next appmnt for 12/3 MON !
Near Manteca, CA 95336
William
Job Details: 11/28/2018
WASHER MAYTAG MVWB865GC0 "F3E2, F0E4, removed quarter from wash plate area, ran self diagnostics, unit operating as designed, instructed cx on normal operating sound, soap usage, loading clothes."
Near Fontana, CA 92336
Tyler
Job Details: 11/28/2018
REFRIGERATOR WHIRLPOOL WRF767SDEM00 Tightened handles all works good at this time.
Near Claremont, CA 91711
Tyler
Job Details: 11/28/2018
DISHWASHER MAYTAG MDB4949SDZ0 Customer stated that the upper rack spray arm fell off. No damage reinstalled spray arm and calibrated all works good at this time.
Near Rancho Cucamonga, CA 91701
Tyler
Job Details: 11/28/2018
RANGE WHIRLPOOL WFG540H0ES1 Customer stated that the two front burners are not lighting. Found igniters are working. Ordering burner heads and cap kit in stock.; ordrng 1 WPW10183374 (cap-burner) and 2 WPW10515455 (burnr-head)s
Near Claremont, CA 91711
Tyler
Job Details: 11/28/2018
REFRIGERATOR KITCHENAID KSRB27FHSS02 Customer stated that the refer door is popping when open and close. Found closers are moving. Removed and replaced closers tested all works good at this time.
Near Claremont, CA 91711
Tyler
Job Details: 11/28/2018
WASHER MAYTAG MVWC416FW1 Customer stated that the unit is turning on by itself. Customer has unit unplugged for a week and water has accumulated in the tub. Unit may have a possible valve seep. Removed and replaced main control and valve all works good at this time.
Near Rancho Cucamonga, CA 91739
Tyler
Job Details: 11/28/2018
WASHER MAYTAG MVWX655DW Customer stated that unit will not start. Found unit in suds lock. Calibrated and tested all works good at this time.
Near San Bernardino, CA 92407
Tyler
Job Details: 11/28/2018
RANGE WHIRLPOOL WEG745H0FS0 Customer stated that the console paint is starting to chip. Unit still within 30 day cosmetic. Removed and replaced console tested all works good at this time.
Near Rancho Cucamonga, CA 91701
Tyler
Job Details: 11/28/2018
REFIRGERATOR KITCHENAID KBRC36MHS01 Customer stated that the ice maker stopped working then started working again after he moved the shut off arm. Found arm was not fully inserted into ice maker timer. Tested all works good at this time.
Near Glendora, CA 91741
Tyler
Job Details: 11/28/2018
REFRIGERATOR KITCHENAID KFIS20XVWH1 Customer stated that the unit stopped cooling. Lights are on but display is not working and screen is working but not sending voltage to compressor. Display board part number WP13053103SP is no longer available and has been discontinued. Collected service call.
Near Azusa, CA 91702
Tyler
Job Details: 11/28/2018
REFRIGERATOR KITCHENAID KRFC302ESS00 Customer stated that the door handle was loose and door seal is ripped. Removed and replaced door seal and fixed handle. All works good at this time.
Near Rancho Cucamonga, CA 91737
Tyler
Job Details: 11/28/2018
RANGE WHIRLPOOL WFG320M0BS3 Customer stated that the back of the cooktop has a dent and oven bottom pan discolored in corner. Removed and replaced cooktop under cosmetic warranty. Tested all works good at this time.
Near Rancho Cucamonga, CA 91737
Tyler
Job Details: 11/28/2018
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Customer stated that the ice maker is not dispensing ice. Removed and replaced auger motor tested all works good at this time.
Near Fontana, CA 92337
Tyler
Job Details: 11/28/2018
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 Customer stated that the measure fill is not working. Found fill is off by a few ounces. Calibrated measure fill and showed customer how to do it. All works good at this time.
Near Colton, CA 92324
Tyler
Job Details: 11/28/2018
REFRIGERATOR WHIRLPOOL GX5SHDXVQ Customer stated that the door seals on both refer doors is ripped. Removed and replaced door seals tested all works good at this time.
Near Baldwin Park, CA 91706
Stephen
Job Details: 11/28/2018
WASHER MAYTAG PAV3360AWW "Found pump seal leaking, worn belt, noisy thrust bearing, lid hinges worn causing lid switch not to close properly. 2 count job.; rqstng P&A on 1 12002213 (cam pulley kit) and 1 WP21352320 (belt) and 2 WP35-2044 (hinge- lid)s and 2 WP35-2045 (pin- hinge)s and 1 WP35-6465 (pump-water)"
Near La Puente, CA 91746
Stephen
Job Details: 11/28/2018
WASHER AMANA NTW4516FW1 "Ran diagnostics. Had f7e6 error code. Motor not running. Pump worn. Found weak capacitor, no power out of control, worn lid strike. Ned’s strike, capacitor, control, drain pump, actuator.2 count job. Allow extra time.; rqstng P&A on 1 W10837741 (lid strike) and 1 W10919003 (pump-water) and 1 W11158830 ( CAPACITOR )"
Near Duarte, CA 91010
Stephen
Job Details: 11/28/2018
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Customer needs to have food in FC min of 2-3 days for temp test. Needs adaptor kit per service pointer # w10842568. 2 count job. Need to call tech line.; ordrng 1 W10864518 (adapter)
Near Los Angeles, CA 90068
Raymond
Job Details: 11/28/2018
WASHER WHIRLPOOL WFW92HEFC0 Upon arrival unit stacked. Unit had F1E1 error. Also door lock error. Unit needs ACU and latch. Quoted cx for 125 downstack fee. Cx approved. Need second tech for down stack. Make 2 call count.; ordrng 1 WPW10443885 (door lock)
Near Los Angeles, CA 90041
Raymond
Job Details: 11/28/2018
BUILT-IN M/W JENN-AIR JMDFS24GS00 Upon arrival unit would not heat. Tested and found bad high voltage components. Make 3 call count. ; ordrng 1 W10278022 (magnetron) and 1 W11199531 (CAPACITOR) and 1 W11199548 (TRANSFORMER)
Near Covina, CA 91724
Stephen
Job Details: 11/28/2018
WASHER WHIRLPOOL WTW5000DW1 "Replaced motor, capacitor, belt, lid strike. Ran diagnostics. No error codes. Ran calibration, auto test cycle- passed. Tested normal wash, drain & spin. Fills, agitates, drains, rinses,& spins properly. Complete."
Near West Covina, CA 91791
Stephen
Job Details: 11/28/2018
DISHWASHER KITCHENAID KUDE70FXSS6 "Replaced fill valve, control board. Ran diagnostics- no error codes. Ran test cycles. Fills, washes, drains, rinses, dries ok at this time. Complete."
Near Glendale, CA 91205
Raymond
Job Details: 11/28/2018
DRYER MAYTAG MGT3800TW0 "Upon arrival unit dryer would not start, tested and found timer only working in select portions of timer, and push to start switch is always open requiring door to have to stay open to keep unit from running. Unit heats fine. Also washer portion has a fabric dispenser that falls off in spin cycle. Found broken tabs on dispenser. Needs dispenser, timer and push to start switch.; ordrng 1 W10864899 (dispenser) and 1 WP3349743 (agitator) and 1 WPW10113816 (timer) and 1 WPW10117655 (relay-pts)"
Near Temple City, CA 91780
Stephen
Job Details: 11/28/2018
REFRIGERATOR KITCHENAID KSSC36QMS01 "Found power to auger motor, not running. Needs motor, shaft. EST 414.59. Labor 100.00. Customer may call back later. Customer declined repair."
Near Los Angeles, CA 90065
Raymond
Job Details: 11/28/2018
FREEZER KITCHENAID KRFF305ESS00 "Upon arrival unit would lose cooling. Cx had another company recharge unit but unit keeps losing cool, then unit was making a loud noise. Inspected and found compressor running loud and insufficient due to low charge, found evap with pin holes causing leak. Unit needs evaporator and compressor, bill out labor and parts to WP for warranty. bill out double sealed system rate and make a 5 call count. ; ordrng 1 W10445422 (compressor) and 1 W11256565 (EVAPORATER)"
Near Monrovia, CA 91016
Stephen
Job Details: 11/28/2018
DOUBLE OVEN KITCHENAID KEBS207BSS01 Replaced appliance manager. Tested upper & lower ovens. Unit is heating properly at this time. Complete.
Near Burbank, CA 91504
Raymond
Job Details: 11/28/2018
KITCHEN KITCHENAID KDTM704ESS3 "Upon arrival unit door would jam when shutting, also unit would not drain. Drain pump turning on But will not fully drain, only has a slight trickle of water. Drain hose is solid rubber hose not the standard dishwasher drain line, line is restricted after unit drain hose up to air gap. ; saved tckt"
Near Burbank, CA 91505
Raymond
Job Details: 11/28/2018
DISHWASHER KITCHENAID KDTE204GPS0 "Upon arrival unit would not wash. Found bad motor. Replaced motor and tested, unit functions as designed."
Near Los Angeles, CA 90039
Raymond
Job Details: 11/28/2018
DISHWASHER MAYTAG MDB5969SDM0 "Upon arrival cx stated unit would not fill, inspected and found cx had kick plate fully taped, cx stated she needed to trap a rat under her dishwasher and now her dishwasher won’t work. Found wires and pieces of the unit chewed up under unit with rat poop all under unit with rat traps. Informed cx that the rat had chewed through wiring and due to the health hazard we cannot move further with repair. Cx needs to sanitize under unit before we could repair anything. Cx sprayed Lysol and said that was good. Informed cx we could not work on unit. Collected 115 SC card. Cx needs to take care of rodent issue. Mail out receipt."
Near Burbank, CA 91505
Raymond
Job Details: 11/28/2018
REFIRGERATOR JENN-AIR JF42NXFXDE02 Upon arrival unit making too much ice. Found unit missing shut off arm extension.; ordrng 1 W11215550 (ARM EXTENSION)
Near Glendale, CA 91207
Raymond
Job Details: 11/28/2018
REFRIGERATOR WHIRLPOOL GZ25FSRXYY7 "Upon arrival unit leaking from FC, found frozen drain tube. Defrosted drain tube and cleared all ice, repaired duck bill and tested, unit functions as designed."
Near Glendale, CA 91202
Raymond
Job Details: 11/28/2018
REFRIGERATOR KITCHENAID KDTM354DSS4 "Upon arrival spring for dispenser door popped off not allowing door to open and close properly. Secured spring and tested dispenser, unit functions as designed."
Near Santa Clarita, CA 91351
Raymond
Job Details: 11/28/2018
DISHWASHER WHIRLPOOL WDF330PAHS1 "Upon arrival cx stated unit not drying. Found 71 code. Contacted Tebor SR 7723534790 and discussed, this is most likely caused by the prior pump failure, where the control disabled heater due to lack of circulation. Put unit in auto test mode and instructed cx to let run till complete, then test the cycle. If recalled, pre I’d control board."
Near Lancaster, CA 93536
Patrick
Job Details: 11/28/2018
REFRIGERATOR WHIRLPOOL GI5FVAXVB00 Checked the unit out do to no cool situation. Running temps when I got there weren’t bad in the fridge. A little high in the freezer. Full frost pattern. Went into test mode and checked thermistors and freezer temp reads high. Went back into regular running ops and the start device would not come back on. Compressor was running fine right before entering test mode. Need to order start device ; ordrng 1 WPW10197428 (start relay) and 1 WPW10662129 (capacitor)
Near La Crescenta-Montrose, CA 91214
Raymond
Job Details: 11/28/2018
RANGE WHIRLPOOL WFG505M0BS3 "Replaced control and tested, unit functions as designed."
Near Burbank, CA 91501
Raymond
Job Details: 11/28/2018
REFRIGERATOR WHIRLPOOL WRV976FDEM00 "Defrosted unit, replaced fan motor and thermistors and tested, unit needs to regulate to temps."
Near Bakersfield, CA 93305
Patrick
Job Details: 11/28/2018
OVEN KITCHENAID KDRS467VSS00 Found the unit making fan noise for this customer unable to duplicate but saw the broken fan blade that caused it needs new fan kit. Also issues with the burners. Middle front fails to light and when it does it just clicks all other burners. Needs spark module. Quoted 636.76. Approved ; ordrng 1 W10794022 (motor-fan) and 1 WP71002749 (module-spk)
Near Tehachapi, CA 93561
Patrick
Job Details: 11/28/2018
DISHWASHER WHIRLPOOL WDF520PADM7 Found customer having issues with a leak at the dishwasher. It’s coming from the inside of the door. The insulation was all wet. Checked for leak under unit and I saw it leaking from the water supply. Customer arguing saying that wasn’t there before and the water line came with the unit. I tried explaining that they don’t come with and recommend him to change to steel braided line. Found the leak from the inside door having to be coming from the tub. Unit is level but still leaks out of the front. Called trade partners spoke to Janet 7723516692 ; ordrng 1 W10804026 (tub-dishwr)
Near Burbank, CA 91504
Raymond
Job Details: 11/28/2018
FREEZER WHIRLPOOL WZF34X16DW04 "Upon arrival unit vibrating loudly. Found compressor had slipped off the rubber damper. Secured compressor and tested, unit functions as designed."
Near Burbank, CA 91505
Raymond
Job Details: 11/28/2018
MICROWAVE JENN-AIR JMW2430DP01 "Upon arrival unit had stuck key code. Found bad panel. Replaced panel and tested, unit functions as designed."
Near Los Angeles, CA 91602
Raymond
Job Details: 11/28/2018
REFRIGERATOR WHIRLPOOL KSSC42QTS00 "Replaced evap motor and defrosted air return, tested unit, unit needs to regulate back to temp. Cx will call back if further problems"
Near Palmdale, CA 93550
Patrick
Job Details: 11/28/2018
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 Found different issue then last time. Unit not cool and making noise. Found the freezer not going into defrost causing noise cause fan hits ice. Needs to be defrosted and then we can replace the bi metal. Order heater as precaution. Super iced and needs to defrost manually ; ordrng 1 WP12729123 (heater)
Near Los Angeles, CA 91607
Raymond
Job Details: 11/28/2018
COOKTOP JENN-AIR JGS1450FS0 "Replaced manifold, tested unit. Unit functions as designed."
Near Tehachapi, CA 93561
Patrick
Job Details: 11/28/2018
MICROWAVE KITCHENAID KMBP100ESS01 Found microwave door not opening and closing properly. Makes a pop noise. ChFound did out door and found screw loose causing issues on left side hinge. Tightened and secured. Customer concerned now with how far the door comes down. Explained to customer that it was how it’s designed and I couldn’t change it
Near Tehachapi, CA 93561
Patrick
Job Details: 11/28/2018
WASHER WHIRLPOOL WTW7300DW1 Found the customer still combining of vibrating heard noise and it’s noise that’s normal coming from the back. Technically this call is a recall of service. Unit is working as designed. Cannot change the high speed spin. It shakes as it’s supposed too
Near Los Angeles, CA 91342
Mitch
Job Details: 11/28/2018
DISHWASHER WHIRLPOOL KUDC10FXSS4 Upon arrival I removed and replaced door seal tested unit unit is no longer leaking. While tested unit I found unit with large amount of suds called techline to document per techline customer might have a crack in rinse aid dispenser causing unit to dispense rinse aid threw the entire load. Ask customer if they have been filling rinse aid often. I asked customer and per customer they have to add rinse aid to-every load. Customer has bad dispenser ordering dispenser. Techline file number 7723525685. ; ordrng 1 WPW10304408 (DISPENSER )
Near Los Angeles, CA 91367
Mitch
Job Details: 11/28/2018
M/W OTR WHIRLPOOL WMH32519HZ1 Uponnarrival customer stated unit is giving error door open while door is closed. Teste unit and found unit is giving code. Unit has bad microswitches I tried to removed and replace switches but ended up breaking interlock unit is needing new interlocks and switches assembly. ; ordrng 1 W11182140 (INTERLOCK ) and 1 W11182141 (INTERLOCK LOWER)
Near Palmdale, CA 93552
Patrick
Job Details: 11/28/2018
DRYER WHIRLPOOL WGD94HEXW0 Found the unit making noise while in ops. Heard the noise. It’s coming from the pully. Removed and replaced pully from kit. Tested unit. All ops checked good ; used 1 4392067 (DRYER REPAIR KIT) from stock
Near Palmdale, CA 93551
Patrick
Job Details: 11/28/2018
RANGE JENN-AIR JGS8860BDP18 Customer complaint that the unit is having issues with oven not working properly. Unable to bake properly. Tested unit out and found oven bake op not always working. Loose connections to the ignitor causing intermittent ops. Reconnected and secured. Tested unit. All ops checked good
Near Los Angeles, CA 91367
Mitch
Job Details: 11/28/2018
REFRIGERATOR KITCHENAID KBFO42FSX00 Upon arrival customer stated unit is clicking in fridge section coming from control bored. I tested unit and found unit clicking and light flashing at cooling on off button. Unit has bad control bored. Quoted customer $365.93 for part #W10823814. $169.14 labor. $27.44 tax. total $562.51. Customer paid $115.00 for service fee today. She is wanting to speak with husband before approving service. I did not order part due to customer wanting to speak with husband customer stated they will call back if they approve repair they will purchase part then.
Near Palmdale, CA 93551
Patrick
Job Details: 11/28/2018
REFRIGERATOR KITCHENAID KFIS29PBMS00 Removed and replaced cover. Tested unit all ops checked good
Near Los Angeles, CA 91343
Mitch
Job Details: 11/28/2018
DISHWASHER WHIRLPOOL WDF330PAHS2 Upon arrival customer stated unit is not washing. Tested unit in diagnost mode unit coded F1E2 control fault. Unit has bad control ordering control. ; ordrng 1 W11087226 (cntrl-elec)
Near Ridgecrest, CA 93555
Patrick
Job Details: 11/28/2018
WASHER WHIRLPOOL WTW5000DW1 Customer having issues with a noise while in use. Noise is coming from the bottom while agitating. Heard the noise and it’s the sound of a loose pully. Needs screw tightened and secured with thread lock. Tightened and secured with thread lock. Tested unit. No longer making noise
Near Los Angeles, CA 91344
Mitch
Job Details: 11/28/2018
WASHER MAYTAG MVWB835DW3 Upon arrival customer stated unit is not filling with enough water. tested unit in diagnostic mode unit would not go into diagnostics mode I tried 4 time and unit would not go into diagnostics mode. Tested in normal cycle and unit is dripping water into unit has bad water valve and control bored ordering control and valve. ; ordrng 1 W11165546 (VALVE) and 1 W11170706 (CONTROL )
Near Palmdale, CA 93551
Patrick
Job Details: 11/28/2018
DISHWASHER MAYTAG MDB4949SDZ0 Found the unit not drying for the customer checked pump and it wasn’t energizing. Getting 120 volts to it. No blockage detected. Needs new pump. Removed and replaced. Tested unit. All ops checked good
Near Los Angeles, CA 91342
Michael
Job Details: 11/28/2018
DISHWASHER WHIRLPOOL WDT750SAHZ0 Cx states unit will not complete cycle/ not clean dishes properly.4-3 motor not running2-1 UI No response 7-1 no heat5-1 door stuck openUnit fills and has heat and drains.Diverted motor clicks and does not engage wash motor.Pump and motor W11087376Return 12/4/18 8-12 requested.; ordrng 1 W11087376 (pump&motor)
Near Palmdale, CA 93551
Patrick
Job Details: 11/28/2018
MICROWAVE WHIRLPOOL WMH31017HW1 Found the unit having issues with the door falling apart. The plastic is all brittle and is falling off especially at the handle. Hard to open sometimes. Needs new door. Removed and replaced. Tested unit. All ops checked good
Near Los Angeles, CA 91607
Michael
Job Details: 11/28/2018
REFRIGERATOR MAYTAG MSC21C6MFZ00 "Cx states unit makes very little ice.Found ice bin with a small amount of ice cubes present. Freezer temps are normal. Ice cream is firm.Checked water fill tube at bottom of left door. Can hold pressure from coup,er to water valve. Coupler to dispense is clear and unobstructed.Hard rebooted unit. Unit did not automatically harvest.Ran service test 44 and ice maker harvested. Used service test 45 and ice maker fills with no issue.Unknown at this time what issue is. Documenting with techlineSR 7723540979Inspect for door leaks and record freezer temps. Tech finds no ice build up and no ccs moisture or sweating from anywhere in the unit. Techline wanted freezer temps recorder. A probe was placed in freezer compartment and recorded 22° FTemps are too high for harvest. Spoke with R1 and also agrees with temp. Tech finds no operational ices with temp. Send senior tech to repairSpoke with office to reschedule call. Office please contact cx and arrange return v
Near Palmdale, CA 93550
Patrick
Job Details: 11/28/2018
OVEN WHIRLPOOL WEG750H0HV0 "Unit has been diagnosed by another tech and some controls were sent. The main control that was sent is a used part I can tell from the leads on board. The units display screen is reading the hour glass waiting stand by symbol, and will not clear. Needs new console. That was sent to the customer so I replaced. Tested unit and all ops checked good"
Near Lancaster, CA 93535
Patrick
Job Details: 11/28/2018
REFER WHIRLPOOL WRS325FDAM01 Customer having issues with lights inside. The lights strobe. Needs new driver led. Once I put the main led in the freezer one was dim. Needs new freezer light to. Replaced both lights. Tested unit all ops checked good
Near Santa Clarita, CA 91321
Mitch
Job Details: 11/28/2018
STOVE WHIRLPOOL WFG975H0HZ0 Upon arrival I pulled unit out on skid. I removed back panel to access light assembly. I removed and replaced light assembly. After replacing parts I tested unit and unit light is now working. Unit is functioning normal at this time of service.
Near Riverside, CA 92509
Kevin
Job Details: 11/28/2018
WASHER MAYTAG MVWB765FW2 Gearcase making loud knocking noise during agitation. Tried to remove rotor bolt and the bolt stripped out. Unit will need gearcase and parts in between to repair unit. Ordering parts. Allow 1.5 hours on return. ; ordrng 1 W10754448 (clutch) and 1 W10811956 (GEARCASE) and 6 W11027980 (screw)s and 1 W11195971 (STATOR) and 1 W11260238 (ROTOR)
Near Los Angeles, CA 91367
Mitch
Job Details: 11/28/2018
HOOD KITCHENAID KVWB400DSS2 Per techline cabinet to hood is not replaceable techline transferred me to trade care to document per trade care sending unit to product exchange Tech line file number 7723529441 trade care file number 7723487586