Unit has broken lid. Ordering new lid and strike. ; ordrng 1 W11470212 (Lid) and 1 W11457841 (Strike)

Upon arrival inspected unit. Found damper vent error. Ran spin test and agitation test. Unit balanced at this time. Ordering new damper vent. ; ordrng 1 WH16X29509 (Damper vent)

Upon arrival started unit and ran for a few minutes. After a couple minutes of operation unit began knocking noise. Ordering new bearing top; ordrng 1 WE03X25576 (Bearing top)

Unit not starting. Ordering new fuses. During inspection found gas line not connected. Cx wanted us to install gas line. Gas line is currently connected to pex line running across garage and through a hole drilled into wall and ran under cabinets to cooktop. Not a proper connection. Informed customer they they would need correct gas hook ups to unit before service. ; ordrng 1 WE04X25199 (Safety) and 1 WE04X25201 (Inlet) and 1 WE04X26138 (High limit)

Slow evap fan has caused ice to form on damper damaging damper rerouted for parts ; ordrng 1 809069206 (Fan evap) and 1 5304508741 (Air tower)

Worn suspension causing off balance loads rerouted for shocks ; ordrng 4 WH03X29516 (Suspension shock)s

Failed timer had would not advance ; ordrng 1 WP3977678 (Timer)

Found control relay just clicking and door lock not unlocking; ordrng 1 WH22X36637 (Control) and 1 WH01X29528 (Door lock)

Wrong part sent ordering correct W11217817 sr7740650911; ordrng 1 W11217817 (Suspension rods)

"Washer not completing cycle out of balance codes,need agitator and clutch.reroute for parts.; ordrng 1 H05X24185 (Clutch) and 1 WH43X25304 (Agitate asem) and 1 WH01X27538 (Belt)"

Heating element shorted out. Part on order follow up required. ; ordrng 1 WP3387747 (Heating element)

"Upon arrival found unit with leak on the ice maker section. Check the unit and found the ice maker is cracked on the filling cup, causing the leak in the freezer compartment. This unit will need new ice maker. ; ordrng 1 2198597 (Ice maker)"

Upon arrival found unit with filter needed and air filter as well. This unit will need new water filter. ; ordrng 1 EDR1RXD1 (Filter)

Found unit not making ice. No ice cubes stuck anywhere. Fill tubes dont appear to be frozen. Attempted to fill icemaker with test but it wouldnt fill. Ordering new ice maker and valve. ; ordrng 1 W11255718 (Filll valve) and 1 W11485529 (Icemaker)

Put unit in diagnostic and found it not heating. Tested 120v to heater. Ordering new heater. ; ordrng 1 W10441445 (Heater)

Unit has failed external pump. Ordering new thru office.; saved tckt

"Clicking sound when tumbling. Found baffle cracked, drum holes enlarged. Needs drum. 2 count job. Allow 1 1/2 hours.; ordrng 1 WE21X24544 (Drum) and 2 WE01X25318 (Screw)s"

"Ran diagnostics. Has faults 29 and 32. Not latching, suds error. 2 count job. Allow extra time. ; ordrng 1 WH08X37859 (Latch w/ harness) and 1 WH22X38438 (Main control) and 1 WH01X27538 (Belt)"

"Checked unit found good temperature in unit, water valve also filling ice maker, ice maker failed harvest and bail arm test. Ice maker tray also slightly to the side.ordering ice maker please allow 2 cc of this refrigerator.; ordrng 1 243297608 (Ice maker)"

Visual and physical inspection leads to a totally dead Control Panel and a unit that has gone into a perpetual drain cycle. Replacing drain pump and controller recommended.; ordrng 1 W11124821 (Controller) and 1 W10919003 (Drain pump)

Found refrigerator lights not functioning unit under hot list for led kit paid for service thrue I wallet need this parts.; ordrng 4 W11632139 (Led)s

Found washer not draining again found lower harness torn need this part.; ordrng 1 W11643701 (Lowerharness)

Wrong knob was ordered. Order correct knob for griddle ; ordrng 1 W11317536 (Knob griddle)

Unit is not washing clothes. I found stripped agitator splines causing no movement. Ordering agitator. ; ordrng 1 W11550891 (Agitator)

"Previous harness installed was defective out of box,when holding wires in different positions the washer is functional,ordered another harness.; ordrng 1 W11376227 (Harness)"

Found a bad little large assembly so I had it replaced washing machine OK; used 1 W10810403 (Latch Assly) from stock

CX was letting me know the freezer light was sticking. Upon diagnosis I found ice inside the switch. I uninstalled the switch melted all the ice. Then reinstalled properly. Unit is now working as designed at this time.

A new right side FF section door seal has been replaced.

"Found water on base clean up retested no leak customer to monitor complete.; (created new UIS, deleted prior attachment to UisID 464897)"

"Left side door hinge spring came out the hook. I repaired and reinstalled both hinges and locked in place. unit is now closing and operating as designed at this time of service with tension, tested no leaks"

"JB out 1/2/25Customer states newly installed dryer takes three and four times the normal amount of time for clothing to dry. Upon arrival found installer has used thin foil type ducting. Recommend customer contact installer to return and remove thin foil ducting in favor of rigid metal or rigid flex, ducting, material, white plastic or thin foil, ducting material poses a potential wrist for fire and or loss of light. Installation corrections are not covered under the manufacturer warranty and the responsibility of the installation company. Tested dryer in timed dry cycle. Verified unit heats and quickly cycles off burner operation. Found ducting in wall to exterior of the house is partially restricted or blocked, causing short cycling and very long dry requirement time. advised customer to run one or two normal dry cycles with foil ducting removed from wall and allowed to vent into the laundry room to verify dryer now drives within the normal amount of time. This will indicate and a restriction in the wall and must be corrected by the homeowner. no parts used. No charge. Job complete"

Cycled unit and found broken belt and damaged pulley installed new dryer repair kit retested unit now working as designed job completed ; used 1 4392065 (Dryer Repair kit) from stock

Cycled unit and found bad latch installed new latch retested unit now working as designed job completed ; used 1 W11700916 (Latch) from stock

"Error code f8e4, water in the float switch water leak from water supply line, tighten and secured hose, erased erased error, unit is now washing as designed,, customer approved repair and service"

"Unit would not go into spin. Replaced capacitor and actuator, calibrated unit and ran diagnostics. Unit is now working properly. ; used 1 W10913953 (Actuator), and 1 W11395618 (Capacitor) from stock"

"Upon arrival found unit with noise coming form the back, check the unit and found the condenser line to the compressor was hitting the lower portion of the unit causing the noise. Readjust the line and retest the compressor. Now is working properly. Inform the customer the if this happens again, will need new compressor. Job complete"

"Wire was disconnected from the radiant sensor causing unit to not heat. After recrimping it and connecting, heat is restored."

"Case number 15339947 Chris Pan arrival inspected unit. Customer stated that unit sometimes were not ring out clothes and make very loud banging noises. I connected my navy been to the unit found no error codes ran multiple tests on diagnostic cycles with agitation fast agitation, fast spin unit is spinning and agitating as intended contacted tag to document tag wanted me to run a pressure test on the unit Irani pressure test on the unit unit passed this test ran drain pump test. Everything is working on this unit. Documented this with tag advise customer that the issue was probably the way they are loading the machine. I instructed the consumer on how to properly load her machine and never overload the machine or put off balance Advise her that when she is doing big towels to only do big towels not to mix with small other garments as this will cause a unit to go off balance and it will not ring out. Its close correctly or spin correctly. All operations are normal at this machine case number is above job complete reprogrammed washer and calibrated it all ops normal now"

"JB out 1/2/25.Customer states machines making a humming noise intermittently. Upon arrival tested operation with customer verified while testing normal cycle cold water supply faucet turned off. Customer informs we cold water is turned off because it is dripping heavily and the faucet will be replaced this weekend. Advise customer washing machine will hum when calling for cold water if the water is turned off and after a certain amount of time, well just shut the machine down if it doesnt get the cold or hot water, it asks for. Turn water on for purposes of testing. Tested in normal cycle. Verified low and agitation for this washing machine. Instruct customer about low washing machines. Recommend customer use only HE detergents., no turbo and no pods. There are too highly concentrated for this, high-efficiency washing machine. Also recommend a maximum dosage of detergent one teaspoon maximum. No part used advise customer one time no charge on a no defect found issue during the first 30 days of ownership. No charge to customer. Job complete."

"JB out 1/2/25Cust states the oven wont ignite or bake.Upon arrival found oven cavity on and will not shut off.Tested oven in BAKE mode, will not attempt to ignite.Pulled oven forward away from wall and found molex connector to oven cavity light not fully plugged in.Corrected plug connection. Tested oven light now operating properly.Tested in BAKE MODE. Verified oven Bake and Broil modes now functioning as designed.No parts needed or used.NO CHARGE TO CUSTOMER JOB COMPLETE"

"Washer not agitating,Replaced damaged Splutch kit and bad actuator.washer now working properly.new issue and not a recall.; used 1 W10721967 (Splutch kit), and 1 W11481722 (Actuator) from stock"

"Upon arrival found unit without lights working on the fresh food compartment, replaced the lights on all the unit. Retested the unit and now is working properly. Job complete S84638"

"Microwave not heating, tested diode with meter bad. Installed new diode, tested microwave working and heating. Working to manufacture specifications. Job complete."

JB OUT 1/2/25Customer states washing machine will not drain water out of wash tub. Upon arrival found wash tub approximately 1/3 fill of water. Selected drain in spin verified drain pump not operating. Manually drained water from wash tub. Inspected drain pump and found Molex wire connector to water pump not fully installed not making good electrical contact. Removed connector and reinstall into drain pump. Tested drain pump verified pump is now operating. Reassembled unit and tested washer in normal wash cycle with customer. Verified correct water fill and agitation function. Canceled cycle and observed washing machine drain all water from wash tub. Select drain and spin cycle verified drain pump runs and washing machine runs spin cycle. No parts needed or used. No charge to customer. Job Complete

Customer concerned about drying performance. Tested and found unit working properly. Instructed customer that dryer is designed to leave clothes slightly damp to prevent over drying. Customer approves. Informed customer to make loads bigger. And use timed dry for a more thorough dry.

Control short circuited and blew ordering control and drain pump; ordrng 1 W11519742 (Control) and 1 W11399437 (Drain pump)

Found drive hub broke have to order new one ; ordrng 1 W10528947 (Drive hub) and 1 W10752187 (Screw)

Found failed timer ordering timer; ordrng 1 W11685947 (Timer)

Checked for faults and found a 7-1 (heater disabled) code. Ran a service cycle and found the unit oversudsing. The installation is problematic for service of this unit. The floor is built up limiting the adjustments that can be made for the correction of a door closing and kick pad issue. I has modified the kickplate so the door closes better. The right foot would have to be adjusted for more improvement but the built up floor prohibits forward movement of this foot. The floor would have to be built up level to correct this. The control turned on the heater during the service test and there was a 6-8 amp draw when energized. Unit needs a dispenser .; ordrng 1 W10861000 (Dispenser.)

"Lower spray arm fell off and broke , est to replace is $252.82 Mr approved est paid in full by card , ordered part ; ordrng 1 WD22X27724 (Spray arm lower)"

"Needs 3 call count Unit was unplugged , plugged in compressor is locked up , unplugged , unit needs new compressor ordered parts to repair refrigerator ; ordrng 1 A28751301 (Dye dryer) and 1 5304532451 (Compressor) and 1 5304528894 (Capacitor) and 1 5304529507 (Starter) and 1 5304522331 (Defrost timer)"

SR#7740611070Spoke with safety and they advised that burner assembly is replaced. Cx doesnt have warranty and will call safety for next steps.; ordrng 1 W10823508 (Burner assembly)

Found storage door damaged after installation and will need to replace.; ordrng 1 WB63X47308 (Storage drawer)

"Unt has no response from drain. Melted spray arm, plastic melted to heater. Sump components melted. Ordering new sump assembly, drain, spray arm, and components. Also ordering heater. ; ordrng 1 5304533024 (Drain) and 1 5304532206 (Trap) and 1 5304532208 (Filter) and 1 5304532205 (Base) and 1 5304532235 (Support) and 1 5304535549 (Spray arm) and 1 154825001 (Heater)"

On arrival unit not cooling hooked up SmartHQ and tested compressor not turning on voltage to inverter will need inverter and possible compressor replacement; ordrng 1 WR55X43006 (Inverter) and 1 WR87X43007 (Compressor kit)

"Noise during operation, ; ordrng 1 W10849499 (Belt) and 1 4392067 (Repair kit)"

Drain pump seized needs pump. ; ordrng 1 W11399437 (Drain pump)

"On arrival, customer state unit not completing cycles. Its a hit or miss if itll properly spin close out tested and found excessive noise from gears and gear case will need to break out agitator and counterbalance is shifting on basket causing unit to go off balance will need basket gear case and agitator.; ordrng 1 W11449840 (Gearcase) and 1 W11178224 (Basket) and 1 W11550891 (Agitator)"

"Knocked on door and rang door bell. No answer. Waited over 5. Office also called, no answer. Customer will have to reschedule. ; O-emld tckt"

"Found refrigerator not cooling f315x2 3way valve error put hq scanner compressor on low medium and high ok bad 3way need a seal tech for repair .spoke to jack parts .; (created new UIS, deleted prior attachment to UisID 464831), ordrng 1 Wr55x46005 (Control) and 1 Wr86x37550 (Dryer) and 1 Wr86x36438 (3wayvalve) and 1 Wr55x43006 (Inverter)"

Case#Mainboard control panel. 71. Case#14882741. Sensor 201. Body parts..called manufacture stating unit not under a Wi-Fi replaced this parts making vibration sound wen select press bad communication need this parts.customer stating would like to have unit exchange customer to call cr with file for further notice.; ordrng 1 WB27X36526 (Mainboard) and 1 WB56X44966 (Controlpanel) and 1 WB02X35209 (Flowsensor)

"Replaced lower harness, verified unit is draining, found pressure switch failure, need control board for repair; ordrng 1 W11627413 (Control board)"

Unit will not pass when compressor comes on. Ran diagnostics and did not complete cycle. Will need to order pump and start relay. Grid was broken and should be replaced.; ordrng 1 W10919199 (Grid) and 1 W11542868 (Res pump) and 1 W11539855 (Drain pump) and 1 WP2217224 (Start relay) and 1 W11624931 (Overload)

"F7E5 shifter faultF0E2 off balance load detected Unit was not going into spin cycle, replaced shifter/ actuator and cam assembly. After repair calibrated unit and ran diagnostics. Unit is working properly. Job complete.; ordrng 1 W10721967 (Cam), used 1 W10913953 (Actuator) from stock"

"Upon arrival found unit no heating up, check the unit and igniter come on, but no gas to the burner. This unit has a bad coils, this issue y way different from last problem. This unit will need new gas coils. ; ordrng 1 WPW10328463 (Coils gas valve)"

7740640342Ice maker is passing all tests. But it wont fill. Water valve works just fine. Fill tube is frozen. Ordering fill tube ; schdld next appmnt for 1/7 TUE !

"Scattered UI control panel, also unit shutting down intermittently , power supply checked good, correcting issue by; ordrng 1 W11387386 (UI panel control) and 1 W10830278 (Power supply board) and 1 W10843055 (Main control board)"

"Suspension, pulley and belt worn out. Parts on order follow,up required. ; ordrng 1 W11396716 (Suspension) and 1 W10721967 (Pulley) and 1 W11239857 (Belt)"

Cycled unit and found loose screws at interlock switch tightened and secured interlock holder. And retested unit now working as designed job completed

"Icemaker plate cracked and causing ice buildup keeping ice from being dispensed,replaced plate,fridge now dispensing ice and working as intended.; used 1 W11448633 (Plate) from stock"

"Upon arrival customer stated the unit got a noise when is spinning. Check the unit and found a worn out belt causing the failure. Replace this part from truck stock, recalibrate, retest the unit and now is working properly. Job complete ; used 1 W11239857 (BELT) from stock"

F7E4 basket reengagement Slider was broken and needed to be replaced. Clutch started to make noise when spinning. Ran unit a few times on spin and other setting. Unit is working but clutch and stator should also be replaced to eliminate extra noise. ; used 1 W10734521 (SLIDER) from stock

"Freezer Door slides had accumulated frost from when it was not sealing correctly , making them sticky to open, cleaned up and lubed up with Cx provided cooking oil and Cx is now satisfied with the results,Job complete."

Unit is showing an E5 code for the IM. Customer states the unit has been cooling normally just no ice is being made. The ice box fan is working. There is ice in the ice mold. Replaced IM tested. IM tested as expected.

"Hot water inlet valve noisy, installed water inlet valve, tested unit no longer noisy anymore and operating at manufacture specifications. Job complete."

Cycled unit and found bad connection at burner igniter switch. Secured connection and retested unit now working as designed job completed

Upon arrival found LEDs out in refrigerator replaced all LEDs unit is now lighting and working as intended. Job complete

"Inspected unit, no error codes saved. Ran diagnostics cycle. Completed without issue. Tested suspension. Suspension good. Found water lines swapped. Corrected and tested. Unit complete."

Checked for faults and ran 8-1 (long/no fill). Cold water filter is clogged . Cleared and informed customer of the issue.

Install TCO kit with thermostat and igniter burner assembly tested unit functioning as designed did not need thermal fuse

Found a bad water valve so I had it replaced; used 1 W11513255 (Valve) from stock

Belt fell off and damaged replaced belt tested good

"Found leak at hose from dispenser to tub, little tab on hose that is supposed to be out was tucked in causing a poor seal. Fixed hose all tested good"

"Dryer smell came from lint catching on fire inside unit. Pics provided. Cx also wanted noise addressed. Rollers are worn, causing noise. Quoted Cx 282.78 for parts and labor. Cx agreed to repairs. Replaced rollers, idler pulley, and belt. Tested unit. Unit operating as designed. Job complete. ; used 1 4392067 (Repair kit) from stock"

Cycled unit and found bad connection to heater secured connection and retested unit now working as designed job completed

The knob is not working properly. Knob is falling off. Saw the metal was stripped out in a way were screws didnt want to tighten. Fixed metal were the screws now tighten and is working as designed. Job completed.

Installed dryer repair kit tested unit unit working as designed

Removed and replaced unit control. Tested machine. Was able to fill up machine cancel cycle and unit drained and the drain pump stopped when it was supposed to. Job complete.

"Because of a damaged lower harness and a machine that wouldnt operate, a new drain pump and lower harness were replaced."

"Fixed- found left front suspension had popped off causing unbalanced issue- reattached, then tested, calibration test pass- auto test pass- unit now working per design- cx ok repair"

"Visual and physical inspection leaded me to an ice maker that was harvesting but, due to a frost up issue near the temperature sensor, it was not dumping the ice. I have replaced it and asked consumer to monitor and report if needed."

"Not heating a times, found door pops open in cycle, repaired door and hinge tested unit working properly"

On arrival oven not heating tested and found crack igniter replaced and tested unit functioning as designed

"Checked the unit the control has a bug in the display, replaced the console display, tested ops ok now at this time paid in full by card"

Found the unit not starting a cycle. Found the clamp that holds the slider in place came off and not engaging the spin in order to sense. I reinstalled the clamp and ran diagnostics. All functions restored. Fabric softener not working because hot water supply valve turned off for leaking. Recommend having that replaced for fabric softener option to work. All functions restored after repair. Job completed.

"Inspected unit, no abnormal sounds when arrived. Removed Washplate and found hair and thread binding to center shaft. Found center hub loose. Tightened hub and Removed debris. Reassembled and tested. Unit complete."

Evap fan motor was returned on 12/30/24. Replaced UI control. Unit is cooling properly at this time. Advised customer to allow 24 hours before loading food. Complete

Found no error codes stored at this time. Found the unit making an abnormal sound on spin and found the retainer for the lower wire harness not in place. I reinstalled the retainer and now the harness stays in place. Could be causing intermittent issues. I recalibrated the control and verified operation. All operation is now normal. Job completed.

Knob leaning left.. Cx complaint. Upon arrival. Ran diagnostics. Found left in in fine switch not seated properly connection loose. Reconnect switch with connection. Tightened assembly connection. Tested heating element components out okay. Operating as according to protocol design

Ice maker not making ice. Found bad ice maker. Removed and replaced ice maker. Tested ice maker passed and filled. Now working as designed