Near Burbank, CA 91504
Raymond
Job Details: 11/28/2018
KITCHEN KITCHENAID KDTM704ESS3 "Upon arrival unit door would jam when shutting, also unit would not drain. Drain pump turning on But will not fully drain, only has a slight trickle of water. Drain hose is solid rubber hose not the standard dishwasher drain line, line is restricted after unit drain hose up to air gap. ; saved tckt"
Near Burbank, CA 91505
Raymond
Job Details: 11/28/2018
DISHWASHER KITCHENAID KDTE204GPS0 "Upon arrival unit would not wash. Found bad motor. Replaced motor and tested, unit functions as designed."
Near Los Angeles, CA 90039
Raymond
Job Details: 11/28/2018
DISHWASHER MAYTAG MDB5969SDM0 "Upon arrival cx stated unit would not fill, inspected and found cx had kick plate fully taped, cx stated she needed to trap a rat under her dishwasher and now her dishwasher won’t work. Found wires and pieces of the unit chewed up under unit with rat poop all under unit with rat traps. Informed cx that the rat had chewed through wiring and due to the health hazard we cannot move further with repair. Cx needs to sanitize under unit before we could repair anything. Cx sprayed Lysol and said that was good. Informed cx we could not work on unit. Collected 115 SC card. Cx needs to take care of rodent issue. Mail out receipt."
Near Burbank, CA 91505
Raymond
Job Details: 11/28/2018
REFIRGERATOR JENN-AIR JF42NXFXDE02 Upon arrival unit making too much ice. Found unit missing shut off arm extension.; ordrng 1 W11215550 (ARM EXTENSION)
Near Glendale, CA 91207
Raymond
Job Details: 11/28/2018
REFRIGERATOR WHIRLPOOL GZ25FSRXYY7 "Upon arrival unit leaking from FC, found frozen drain tube. Defrosted drain tube and cleared all ice, repaired duck bill and tested, unit functions as designed."
Near Glendale, CA 91202
Raymond
Job Details: 11/28/2018
REFRIGERATOR KITCHENAID KDTM354DSS4 "Upon arrival spring for dispenser door popped off not allowing door to open and close properly. Secured spring and tested dispenser, unit functions as designed."
Near Santa Clarita, CA 91351
Raymond
Job Details: 11/28/2018
DISHWASHER WHIRLPOOL WDF330PAHS1 "Upon arrival cx stated unit not drying. Found 71 code. Contacted Tebor SR 7723534790 and discussed, this is most likely caused by the prior pump failure, where the control disabled heater due to lack of circulation. Put unit in auto test mode and instructed cx to let run till complete, then test the cycle. If recalled, pre I’d control board."
Near Lancaster, CA 93536
Patrick
Job Details: 11/28/2018
REFRIGERATOR WHIRLPOOL GI5FVAXVB00 Checked the unit out do to no cool situation. Running temps when I got there weren’t bad in the fridge. A little high in the freezer. Full frost pattern. Went into test mode and checked thermistors and freezer temp reads high. Went back into regular running ops and the start device would not come back on. Compressor was running fine right before entering test mode. Need to order start device ; ordrng 1 WPW10197428 (start relay) and 1 WPW10662129 (capacitor)
Near La Crescenta-Montrose, CA 91214
Raymond
Job Details: 11/28/2018
RANGE WHIRLPOOL WFG505M0BS3 "Replaced control and tested, unit functions as designed."
Near Burbank, CA 91501
Raymond
Job Details: 11/28/2018
REFRIGERATOR WHIRLPOOL WRV976FDEM00 "Defrosted unit, replaced fan motor and thermistors and tested, unit needs to regulate to temps."
Near Bakersfield, CA 93305
Patrick
Job Details: 11/28/2018
OVEN KITCHENAID KDRS467VSS00 Found the unit making fan noise for this customer unable to duplicate but saw the broken fan blade that caused it needs new fan kit. Also issues with the burners. Middle front fails to light and when it does it just clicks all other burners. Needs spark module. Quoted 636.76. Approved ; ordrng 1 W10794022 (motor-fan) and 1 WP71002749 (module-spk)
Near Tehachapi, CA 93561
Patrick
Job Details: 11/28/2018
DISHWASHER WHIRLPOOL WDF520PADM7 Found customer having issues with a leak at the dishwasher. It’s coming from the inside of the door. The insulation was all wet. Checked for leak under unit and I saw it leaking from the water supply. Customer arguing saying that wasn’t there before and the water line came with the unit. I tried explaining that they don’t come with and recommend him to change to steel braided line. Found the leak from the inside door having to be coming from the tub. Unit is level but still leaks out of the front. Called trade partners spoke to Janet 7723516692 ; ordrng 1 W10804026 (tub-dishwr)
Near Burbank, CA 91504
Raymond
Job Details: 11/28/2018
FREEZER WHIRLPOOL WZF34X16DW04 "Upon arrival unit vibrating loudly. Found compressor had slipped off the rubber damper. Secured compressor and tested, unit functions as designed."
Near Burbank, CA 91505
Raymond
Job Details: 11/28/2018
MICROWAVE JENN-AIR JMW2430DP01 "Upon arrival unit had stuck key code. Found bad panel. Replaced panel and tested, unit functions as designed."
Near Los Angeles, CA 91602
Raymond
Job Details: 11/28/2018
REFRIGERATOR WHIRLPOOL KSSC42QTS00 "Replaced evap motor and defrosted air return, tested unit, unit needs to regulate back to temp. Cx will call back if further problems"
Near Palmdale, CA 93550
Patrick
Job Details: 11/28/2018
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 Found different issue then last time. Unit not cool and making noise. Found the freezer not going into defrost causing noise cause fan hits ice. Needs to be defrosted and then we can replace the bi metal. Order heater as precaution. Super iced and needs to defrost manually ; ordrng 1 WP12729123 (heater)
Near Los Angeles, CA 91607
Raymond
Job Details: 11/28/2018
COOKTOP JENN-AIR JGS1450FS0 "Replaced manifold, tested unit. Unit functions as designed."
Near Tehachapi, CA 93561
Patrick
Job Details: 11/28/2018
MICROWAVE KITCHENAID KMBP100ESS01 Found microwave door not opening and closing properly. Makes a pop noise. ChFound did out door and found screw loose causing issues on left side hinge. Tightened and secured. Customer concerned now with how far the door comes down. Explained to customer that it was how it’s designed and I couldn’t change it
Near Tehachapi, CA 93561
Patrick
Job Details: 11/28/2018
WASHER WHIRLPOOL WTW7300DW1 Found the customer still combining of vibrating heard noise and it’s noise that’s normal coming from the back. Technically this call is a recall of service. Unit is working as designed. Cannot change the high speed spin. It shakes as it’s supposed too
Near Los Angeles, CA 91342
Mitch
Job Details: 11/28/2018
DISHWASHER WHIRLPOOL KUDC10FXSS4 Upon arrival I removed and replaced door seal tested unit unit is no longer leaking. While tested unit I found unit with large amount of suds called techline to document per techline customer might have a crack in rinse aid dispenser causing unit to dispense rinse aid threw the entire load. Ask customer if they have been filling rinse aid often. I asked customer and per customer they have to add rinse aid to-every load. Customer has bad dispenser ordering dispenser. Techline file number 7723525685. ; ordrng 1 WPW10304408 (DISPENSER )
Near Los Angeles, CA 91367
Mitch
Job Details: 11/28/2018
M/W OTR WHIRLPOOL WMH32519HZ1 Uponnarrival customer stated unit is giving error door open while door is closed. Teste unit and found unit is giving code. Unit has bad microswitches I tried to removed and replace switches but ended up breaking interlock unit is needing new interlocks and switches assembly. ; ordrng 1 W11182140 (INTERLOCK ) and 1 W11182141 (INTERLOCK LOWER)
Near Palmdale, CA 93552
Patrick
Job Details: 11/28/2018
DRYER WHIRLPOOL WGD94HEXW0 Found the unit making noise while in ops. Heard the noise. It’s coming from the pully. Removed and replaced pully from kit. Tested unit. All ops checked good ; used 1 4392067 (DRYER REPAIR KIT) from stock
Near Palmdale, CA 93551
Patrick
Job Details: 11/28/2018
RANGE JENN-AIR JGS8860BDP18 Customer complaint that the unit is having issues with oven not working properly. Unable to bake properly. Tested unit out and found oven bake op not always working. Loose connections to the ignitor causing intermittent ops. Reconnected and secured. Tested unit. All ops checked good
Near Los Angeles, CA 91367
Mitch
Job Details: 11/28/2018
REFRIGERATOR KITCHENAID KBFO42FSX00 Upon arrival customer stated unit is clicking in fridge section coming from control bored. I tested unit and found unit clicking and light flashing at cooling on off button. Unit has bad control bored. Quoted customer $365.93 for part #W10823814. $169.14 labor. $27.44 tax. total $562.51. Customer paid $115.00 for service fee today. She is wanting to speak with husband before approving service. I did not order part due to customer wanting to speak with husband customer stated they will call back if they approve repair they will purchase part then.
Near Palmdale, CA 93551
Patrick
Job Details: 11/28/2018
REFRIGERATOR KITCHENAID KFIS29PBMS00 Removed and replaced cover. Tested unit all ops checked good
Near Los Angeles, CA 91343
Mitch
Job Details: 11/28/2018
DISHWASHER WHIRLPOOL WDF330PAHS2 Upon arrival customer stated unit is not washing. Tested unit in diagnost mode unit coded F1E2 control fault. Unit has bad control ordering control. ; ordrng 1 W11087226 (cntrl-elec)
Near Ridgecrest, CA 93555
Patrick
Job Details: 11/28/2018
WASHER WHIRLPOOL WTW5000DW1 Customer having issues with a noise while in use. Noise is coming from the bottom while agitating. Heard the noise and it’s the sound of a loose pully. Needs screw tightened and secured with thread lock. Tightened and secured with thread lock. Tested unit. No longer making noise
Near Los Angeles, CA 91344
Mitch
Job Details: 11/28/2018
WASHER MAYTAG MVWB835DW3 Upon arrival customer stated unit is not filling with enough water. tested unit in diagnostic mode unit would not go into diagnostics mode I tried 4 time and unit would not go into diagnostics mode. Tested in normal cycle and unit is dripping water into unit has bad water valve and control bored ordering control and valve. ; ordrng 1 W11165546 (VALVE) and 1 W11170706 (CONTROL )
Near Palmdale, CA 93551
Patrick
Job Details: 11/28/2018
DISHWASHER MAYTAG MDB4949SDZ0 Found the unit not drying for the customer checked pump and it wasn’t energizing. Getting 120 volts to it. No blockage detected. Needs new pump. Removed and replaced. Tested unit. All ops checked good
Near Los Angeles, CA 91342
Michael
Job Details: 11/28/2018
DISHWASHER WHIRLPOOL WDT750SAHZ0 Cx states unit will not complete cycle/ not clean dishes properly.4-3 motor not running2-1 UI No response 7-1 no heat5-1 door stuck openUnit fills and has heat and drains.Diverted motor clicks and does not engage wash motor.Pump and motor W11087376Return 12/4/18 8-12 requested.; ordrng 1 W11087376 (pump&motor)
Near Palmdale, CA 93551
Patrick
Job Details: 11/28/2018
MICROWAVE WHIRLPOOL WMH31017HW1 Found the unit having issues with the door falling apart. The plastic is all brittle and is falling off especially at the handle. Hard to open sometimes. Needs new door. Removed and replaced. Tested unit. All ops checked good
Near Los Angeles, CA 91607
Michael
Job Details: 11/28/2018
REFRIGERATOR MAYTAG MSC21C6MFZ00 "Cx states unit makes very little ice.Found ice bin with a small amount of ice cubes present. Freezer temps are normal. Ice cream is firm.Checked water fill tube at bottom of left door. Can hold pressure from coup,er to water valve. Coupler to dispense is clear and unobstructed.Hard rebooted unit. Unit did not automatically harvest.Ran service test 44 and ice maker harvested. Used service test 45 and ice maker fills with no issue.Unknown at this time what issue is. Documenting with techlineSR 7723540979Inspect for door leaks and record freezer temps. Tech finds no ice build up and no ccs moisture or sweating from anywhere in the unit. Techline wanted freezer temps recorder. A probe was placed in freezer compartment and recorded 22° FTemps are too high for harvest. Spoke with R1 and also agrees with temp. Tech finds no operational ices with temp. Send senior tech to repairSpoke with office to reschedule call. Office please contact cx and arrange return v
Near Palmdale, CA 93550
Patrick
Job Details: 11/28/2018
OVEN WHIRLPOOL WEG750H0HV0 "Unit has been diagnosed by another tech and some controls were sent. The main control that was sent is a used part I can tell from the leads on board. The units display screen is reading the hour glass waiting stand by symbol, and will not clear. Needs new console. That was sent to the customer so I replaced. Tested unit and all ops checked good"
Near Lancaster, CA 93535
Patrick
Job Details: 11/28/2018
REFER WHIRLPOOL WRS325FDAM01 Customer having issues with lights inside. The lights strobe. Needs new driver led. Once I put the main led in the freezer one was dim. Needs new freezer light to. Replaced both lights. Tested unit all ops checked good
Near Santa Clarita, CA 91321
Mitch
Job Details: 11/28/2018
STOVE WHIRLPOOL WFG975H0HZ0 Upon arrival I pulled unit out on skid. I removed back panel to access light assembly. I removed and replaced light assembly. After replacing parts I tested unit and unit light is now working. Unit is functioning normal at this time of service.
Near Riverside, CA 92509
Kevin
Job Details: 11/28/2018
WASHER MAYTAG MVWB765FW2 Gearcase making loud knocking noise during agitation. Tried to remove rotor bolt and the bolt stripped out. Unit will need gearcase and parts in between to repair unit. Ordering parts. Allow 1.5 hours on return. ; ordrng 1 W10754448 (clutch) and 1 W10811956 (GEARCASE) and 6 W11027980 (screw)s and 1 W11195971 (STATOR) and 1 W11260238 (ROTOR)
Near Los Angeles, CA 91367
Mitch
Job Details: 11/28/2018
HOOD KITCHENAID KVWB400DSS2 Per techline cabinet to hood is not replaceable techline transferred me to trade care to document per trade care sending unit to product exchange Tech line file number 7723529441 trade care file number 7723487586
Near Los Angeles, CA 91335
Mitch
Job Details: 11/28/2018
WASHER MAYTAG MVWX655DW1 Upon arrival customer stated unit is not powering on and pump is just running. Plugged unit in and pump is running and unit is not powering on. Pressed and helped start button to clear control and control would not clear unit has bad control. I unplugged unit and removed and replaced control tested unit unit is now powering on unit is filling agitating draining and spinning unit is functioning or all at this time of service.
Near Los Angeles, CA 91607
Michael
Job Details: 11/28/2018
DISHWASHER KITCHENAID KUDS50SVWH3 Cx states bottom spinner is loose and thinks it may be damaged.agrees to service feeTech verified lower spray arm is installed correctly and operates as it should. Manually spinning arm it comes into contact. But when in use and water is flowing the unit spins and rinses as intended.Collected $115 by check. Job complete
Near Los Angeles, CA 91401
Michael
Job Details: 11/28/2018
WASHER MAYTAG MVWB835DW3 Removed and installed new control. Rebooted unit. Ran calibration. Ran auto service test and passed with no issues. Unit ops as intended. Advised cx to run unit and call if problem persist. Job complete
Near Los Angeles, CA 91406
Michael
Job Details: 11/28/2018
WASHER MAYTAG MVWB835DW1 Removed and replaced control. Rebooted unitRan unit through calibration. Ran unit through autoservice test and passed with no issues. Job complete
Near Los Angeles, CA 91316
Michael
Job Details: 11/28/2018
DRYER - ELECTRIC AMANA NGD4655EW1 Cx states burn marks inside rear of unit.Tech finds nothing wrong with unit and ops as intended. Cx observed burner intake grill had discoloration and was afraid a fire may start. No lint build up and good flow and heat. Unit ops as designed with noburning smell . Job complete
Near Los Angeles, CA 91326
Michael
Job Details: 11/28/2018
MICROWAVE WHIRLPOOL WMH31017HS2 Removed mag and replaced with new. Tested u it with cup of water for 30 sec. unit ops as intended job complete
Near Santa Clarita, CA 91354
Michael
Job Details: 11/28/2018
RANGE WHIRLPOOL WFG515S0ES1 #2816 Apt #5102. Cx states right front burner takes a long time to ignite.Removed and replaced burners and caps. Burners all have prompt and even burner ignition. Unit ops as intended job complete
Near Riverside, CA 92509
Kevin
Job Details: 11/28/2018
WASHER WHIRLPOOL WTW8000BW0 Lid not closing causing door lock not to engage. I found that the left side hinge spring broke and is causing lid not to close properly. I removed and replaced left side hinge spring and hinges. Tested unit. All tests good. Used 2 wp8563964 and 1 wpw10305277 picked up from coast on invoice 10336249
Near Riverside, CA 92508
Kevin
Job Details: 11/28/2018
WASHER WHIRLPOOL WTW4816FW2 Customer stated unit stopped mid spin cycle and spin light was flashing. I instructed customer it is normal operation when the load is off balance. I instructed customer on how to reset and gave tips for off balance loads. All tests normal.
Near Atwater, CA 95301
Kenneth
Job Details: 11/28/2018
REFRIGERATOR WHIRLPOOL KSC23C8EYW00 Found FREEON leak at evap. In fresh food. Ordering new evap. Evap in fridge is silver. Upgrading to black evap. Rescheduled customer for Wednesday 11-28-18. Quoted $265. Collected $115 via CC. Will collect $150 on return visit. ; ordrng 1 WPW10643261 (evaporator)
Near Nuevo, CA 92567
Kevin
Job Details: 11/28/2018
DISHWASHER WHIRLPOOL WDF520PADM7 Customer stated unit was leaving water after cycle and not drying. Removed and replaced drain pump. Tested unit all tests normal. Also gave customer tips to improve dry cycle.
Near Atwater, CA 95301
Kenneth
Job Details: 11/28/2018
WASHER MAYTAG MVWC565FW1 Found unit with a bad control board. Unit is not turning on. 120 volts to board but no illuminating light. Ordering control board. Rescheduled customer 11-29-18; ordrng 1 W11162438 (CONTROL)
Near Moreno Valley, CA 92555
Kevin
Job Details: 11/28/2018
OVEN WHIRLPOOL WFG550S0HZ0 Customer said that the unit is not responsive and had caught fire. I took console apart and found that the user interface membrane had caught fire and damaged console with heat. Unit needs main control and console. Removed and replaced console and main control. Tested unit. All tests good.
Near Moreno Valley, CA 92555
Kevin
Job Details: 11/28/2018
MICROWAVE WHIRLPOOL WMH31017HS0 Unit is operating normally and has a small amount of discoloration under unit. I called safety team to document Sr#7723349481. All tests good.
Near Moreno Valley, CA 92555
Kevin
Job Details: 11/28/2018
DRYER AMANA NGD4655EW2 Unit not starting. I tested unit and found customers wall outlet is starting to go bad causing unit to turn off and not start. Dryer tests good. Instruct customer to have wall outlet replaced.
Near Hilmar, CA 95324
Kenneth
Job Details: 11/28/2018
REFRIGERATOR WHIRLPOOL WRF990SLAM00 Found unit not cooling due to bad evap. Fridge evap has a leak inside. Ordering new fridge evap. Rescheduled customer for Friday 11-30-18. Quoted customer $512.65. Collected $115 via check #4045. Will collect $397.65 on return visit ; ordrng 1 W10917531 (evaporator)
Near Riverside, CA 92509
Kevin
Job Details: 11/28/2018
REFIRGERATOR WHIRLPOOL WRS331SDHW00 Unit not cooling. Found frozen over evaporator causing airflow issue. I put unit into diagnostic and found that the main control sees that the evap thermistor is open but also turned on heater. Need to replace thermistor and main control. Removed and replaced main control and thermistor. Tested unit. All tests good.
Near Riverside, CA 92507
Kevin
Job Details: 11/28/2018
M/W OTR WHIRLPOOL WMH78019HZ1 "Range had caught fire and flames went up into microwave and damaged cabinet of microwave, turntable motor, door, base panel and caused smoke damage to most of unit. Called safety team sr#7723502653. Customer doesn’t feel safe with this unit and KB homes said they would like unit replaced. Safety team said they will call customer."
Near Moreno Valley, CA 92555
Kevin
Job Details: 11/28/2018
REFRIGERATOR KITCHENAID KSSS48QKX00 Showed up to house and customer stated they do not own a KitchenAid refrigerator and never made an appt. customer name and address on file is correct. I will return pre diagnosed part to coast.
Near Merced, CA 95340
Kenneth
Job Details: 11/28/2018
DRYER GE GTD45EASJ2WS Found unit not starting due to switch not being enagged right. Have to use bottom of door to get switch properly engaged. Ordering new switch. Rescheduled customer for Wednesday 11-28-18; ordrng 1 WE10X23879 (DOOR SWITCH. )
Near Moreno Valley, CA 92551
Kevin
Job Details: 11/28/2018
WASHER WHIRLPOOL WTW5000DW1 Customer stated unit was not spinning in spin cycle. I tested unit with load of towels. Unit sounds like maybe hub is slipping intermittently. Removed and replaced hub. Tested unit. All tests good.
Near Moreno Valley, CA 92551
Kevin
Job Details: 11/28/2018
WASHER MAYTAG MVWB955FC1 "Unit is having multiple issues, unit is starting by itself when not in use, unit is leaking in rear left side and unit is giving customer LF error code. I found defective main control starting unit by itself, leak is coming from between tub ring and tub during recirculation, and valve is not opening all the way causing LF error. Unit needs tub ring, main control, and fill valve. Removed and replaced main control, fill valve and tub ring. Tested unit. All tests good."
Near Merced, CA 95340
Kenneth
Job Details: 11/28/2018
DRYER WHIRLPOOL WED4815EW1 Installed thermal cutoff and tested unit. Unit is now working properly. Customer approves function at this time. No dents dings or blemishes on r around unitncaused by technician. Checked venting for customer and found it clogged. Customer said they will clear air vent before further use. Informed customer that if problem happens again and it’s due to a clogged vent financial responsibility may be put on them.
Near Merced, CA 95340
Kenneth
Job Details: 11/28/2018
DISHWASHER KITCHENAID KDTM354DSS5 Found unit not washing properly. Soap remaining at bottom of tub. Found dishwasher not filling with water due to water turned off. Customer had new sink installed and plumber turned off water supply and never turned it back on. Tested unit and all functions tested normal. Customer approves function at this time. No dents dings or blemishes on or around unit caused by technician.
Near Merced, CA 95340
Kenneth
Job Details: 11/28/2018
OVEN WHIRLPOOL WFG505M0BS2 Installed igniter and tested unit. Unit is now working properly. Pulling proper amps. Igniting has. Customer approves function at this time. No dents dings or blemishes on or around unit caused by technician.
Near Oakhurst, CA 93644
Kenneth
Job Details: 11/28/2018
REFRIGERATOR KITCHENAID KRMF706EBS01 Found unit not cooling properly. Found unit with multiple issues. Unit sealed system leak at evap. Leaked all FREEON out. Ordering new compressor and evap. Board have been compromised due to a power outage. Customer has a back up generator but it did not protect the boards. Ordering new UI and main board. Ordering new thermistor to insure upgraded. Will ziptie down and relocate per whirlpool service pointer. Rescheduled customer for Friday 11-30-18; ordrng 1 W10832994 (compressor) and 1 W10894103 (cntrl-elec) and 1 W11087438 (motor-evap) and 1 W11116006 (evaporator) and 1 WPW10675033 (cntrl-elec)
Near Raymond, CA 93653
Kenneth
Job Details: 11/28/2018
WASHER MAYTAG MVWX700XL2 Found unit not spinning due to worn gear case. Stuck in bind. Ordering new gear case. Freed gearcase to allow customer use of unit till I can come back Friday 11-30-18; ordrng 1 W11035747 (gearcase)
Near Delhi, CA 95315
Kenneth
Job Details: 11/28/2018
DRYER MAYTAG MEDB765FW0 Found unit with no power. Found unit with a faulty plug. Or a faulty power cord. Power to unit is is 240 L1L2 and 250 L2 to N. And 3 volts L1 to N. Informed customer to call out an electrician.
Near Delhi, CA 95315
Kenneth
Job Details: 11/28/2018
DRYER WHIRLPOOL WED8500BW0 For und dryer leaking little water at steam valve. Connection became loose where hose meets valve. Had to snip part of steam hose and reinstall it into valve to insure tighter fit. Tested unit. Unit is now working properly. Customer approves function at this time. No dents dings or blemishes on or around unit caused by technician.
Near Livingston, CA 95334
Kenneth
Job Details: 11/28/2018
WASHER MAYTAG MVWX655DW1 Found unit not washing properly. Found water not fully on not allowing unit to fill with water properly. Not washing properly. Found unit with a suds error due to to much soap. Informed customer of proper soap usage. Unit is working properly. Customer approves function at this time. No dents dings or blemishes on or around unit caused by technician.
Near Merced, CA 95348
Kenneth
Job Details: 11/28/2018
DRYER ROPER RED4516FW0 Found unit not advancing timer. Timer is faulty. All other functions work properly. Replaced timer with Pre-ID and tested unit. Unit is working properly. Customer appprves function at this time. No dents dings or blemishes on or ara und unit caused by technician.
Near Redlands, CA 92374
Kegan
Job Details: 11/28/2018
REFRIGERATOR WHIRLPOOL WRT519SZDW02 "Customer stated that he purchased unit last week, plugged in, never got cold. Tested unit. Relay activates but compressor does not turn on, only hums. Compressor requires replacement.; ordrng 1 W11092625 (compressor)"
Near Livingston, CA 95334
Kenneth
Job Details: 11/28/2018
WASHER MAYTAG MVWC565FW0 Installed control board and tested unit. Unit is now working properly. Informed customer of roaches in unit. And informed customer that this failure was not due to roaches but that roaches do void warranty if prior repairs are needed that customer could be financially responsible. No live roaches on board at time of service so roach problem could have been dealt with prior. Customer approves. No dents dings or blemishes on or around unit caused by technician.
Near Hilmar, CA 95324
Kenneth
Job Details: 11/28/2018
WASHER MAYTAG MHWE950WW Installed water valve and tested unit. Unit is now working properly. Customer approves function at this time. No dents dings or blemishes on or around unit abused by technician.
Near Mariposa, CA 95338
Kenneth
Job Details: 11/28/2018
COOK TOP MAYTAG MGC9536DS00 Dropped off burner caps. Unable to get to house to install due to UPS rudely blocking the driveway.
Near Victorville, CA 92394
Kegan
Job Details: 11/28/2018
WASHER MAYTAG MVWC300XW0 "Customer stated washer not completing spin cycle. Entered diagnostics, ran test cycle, error codes: F7E6, F0E5, F7E7 displayed. Ordering gear case assembly.; ordrng 1 W11255272 (GEARCASE)"
Near Mariposa, CA 95338
Kenneth
Job Details: 11/28/2018
OVEN FRIGIDAIRE FPGH3077RFB Found unit not heating oven properly. Found temperature control loose not allowing the knob to turn properly to the right degree. Removed temp control and reinstall and fully tightened door temp control and insured control would not come loose again. Tested unit. Unit is working properly. Customer approves all function of unit. No dents dings or blemishes on or around unit caused by technician.
Near Apple Valley, CA 92308
Kegan
Job Details: 11/28/2018
REFIRGERATOR FRIGIDAIRE LGHB2867PFCA Wrong ice maker ordered for repair. Ordering correct I/M for upper compartment.; ordrng 1 243297606 (ice maker)
Near Apple Valley, CA 92307
Kegan
Job Details: 11/28/2018
WASHER WHIRLPOOL WTW7500GW0 "Customer stated unit not washing clothes properly. F2 E1 error code displayed. Entered diagnostics, selected test cycle, unit will not advance into test cycle and some buttons do not work. Ordering main control board and console.; ordrng 1 W11130237 (CONSOLE) and 1 W11130238 (CONTROL BOARD )"
Near Merced, CA 95340
Kenneth
Job Details: 11/28/2018
DRYER WHIRLPOOL WED4815EW1 Found unit with the dryer door hard to closed. Found strike to wide not allowing it to go into catch very well. Pinched strike a little to allow the door to close a little easier. Tested unit. Unit is now working properly. Customer approves function at this time. No dents dings or blemishes on or a r und unit caused by technician
Near Fontana, CA 92337
Kegan
Job Details: 11/28/2018
DISHWASHER WHIRLPOOL WDT710PAYM6 "Customer stated dishwasher not drying dishes. Inspected unit, corrosion on element. Tested unit, very low heat from element, requires replacement. Replaced element, ran test cycle, test good."
Near San Bernardino, CA 92408
Kegan
Job Details: 11/28/2018
DRYER MAYTAG MGD8200FW1 "Customer stated touch control and control panel cracked. Removed and replaced both parts. Tested unit display, test good. All works this time."
Near Bakersfield, CA 93308
Jim
Job Details: 11/28/2018
REFRIGERATOR FRIGIDAIRE FFHB2750TS3 Fill tube is frozen.; ordrng 1 241920103 (tube-water) and 1 5303918602 (kit water tube)
Near Redlands, CA 92373
Kegan
Job Details: 11/28/2018
OVEN KITCHENAID KOCE507ESS05 "Customer stated oven not getting to proper temp., temp sensor and interface require replacement. Customer may call back"
Near Bakersfield, CA 93312
Jim
Job Details: 11/28/2018
RANGE WHIRLPOOL KCGS956ESS02 Customer declined cooktop. Burners are pitting; ordrng 1 W10722087 (cooktop) and 1 WP8286813 (burnr-head) and 1 WP8286814 (burnr-head) and 1 WP8286815 (burnr-head)
Near Redlands, CA 92373
Kegan
Job Details: 11/28/2018
WASHER WHIRLPOOL WTW5000DW1 "Customer stated unit not running, stopped mid cycle. Inspected unit, legs were not aligned. Repositioned to balance unit correctly. Test unit, test good. All works good at this time."
Near Bakersfield, CA 93312
Jim
Job Details: 11/28/2018
N/A N/A KUIC15NHZS0 When unit fills up with water the drain pump shuts down causing the unit to restart. The clean displace will not go away. The board has locked it. Not able to do a seal system check because the ice maker will not stay powered on long enough to test other parts; rqstng P&A on 1 1901A (pump) and 1 W11034363 (BOARD)
Near San Bernardino, CA 92411
Kegan
Job Details: 11/28/2018
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 "Upon second visit, removed water filter and then reinserted, tested; steady water pressure coming from dispenser. Unit appears to be operating normally. Recommended customer replace water filter and call back if issue persists."
Near Hesperia, CA 92344
Kegan
Job Details: 11/28/2018
REFRIGERATOR WHIRLPOOL WRX735SDBM03 Customer stated could not remove shelf glass for cleaning. Instructed customer of proper way to remove glass without damaging unit. Customer performed cleaning and instructed customer of reassembly.
Near Victorville, CA 92392
Kegan
Job Details: 11/28/2018
FREEZER WHIRLPOOL WRS588FIHW "Customer stated thermistor cap in freezer not attaching to insulation lining, reattached cap. ."
Near Bakersfield, CA 93311
Jim
Job Details: 11/28/2018
DRYER WHIRLPOOL WGD92HEFC0 Noise from motor area. Can not duplicate when unit is apart; ordrng 1 W10837240 (bracket) and 1 W11086656 (motor-drve) and 1 WPW10242878 (base)
Near Bakersfield, CA 93312
Jim
Job Details: 11/28/2018
DOUBLE OVEN KITCHEN AID KODE300ESS03 Cavity lights are flashing; ordrng 1 W11179310 (BOARD)
Near Bakersfield, CA 93314
Jim
Job Details: 11/28/2018
VENT HOOD THERMADOR HPCB48NS/01 Low lights do not work; schdld next appmnt for 11/27 TUE !
Near Apple Valley, CA 92307
Kegan
Job Details: 11/28/2018
REFRIGERATOR FRIGIDAIRE FFTR1821TB "Customer stated unit not reaching proper temperature, inspected unit, noticed that freezer door remains ajar when closed. Repositioned door at hinges, closing normally now."
Near Apple Valley, CA 92308
Kegan
Job Details: 11/28/2018
DRYER MAYTAG MGD5630TQ0 "Removed and replaced gas valve assembly. Tested unit, test good, no external gas present. Advised customer to replace existing gas line due to crimping and corrosion."
Near Caliente, CA 93518
Jim
Job Details: 11/28/2018
REFRIGERATOR KITCHENAID KFIS27CXMS2 Replaced ice maker
Near Bakersfield, CA 93308
Jim
Job Details: 11/28/2018
DRYER MAYTAG MEDC200XW1 Bad timer no voltage out; ordrng 1 W10894766 (timer)
Near Bakersfield, CA 93314
Jim
Job Details: 11/28/2018
RANGE THERMADOR PRD48JDSGU/12 Checked oven temperature in both ovens. I found no issue with the range
Near Bakersfield, CA 93314
Jim
Job Details: 11/28/2018
VENT HOOD THERMADOR HPCB48NS/01 Bad relay board; ordrng 2 00623612 (RESISTOR)s and 1 00626726 (RELAY BOARD) and 1 12004455 (MODULE)
Near Bakersfield, CA 93314
Jim
Job Details: 11/28/2018
WASHER MAYTAG MHW5500FW0 Open winding in drain pump motor. Replaced motor unit tested ok
Near Bakersfield, CA 93308
Jim
Job Details: 11/28/2018
OVEN DACOR MCS130S Burnt relay board; schdld next appmnt for 12/3 MON !
Near Bakersfield, CA 93314
Jim
Job Details: 11/28/2018
RANGE WHIRLPOOL WOS92EC7AB01 Replaced thermal fuse and safety thermostat
Near Bakersfield, CA 93312
Jim
Job Details: 11/28/2018
REFRIGERATOR KITCHEN AID KFIS29BBMS02 Defrosted evaporator and replaced wire harness and fan motor. Unit tested ok