"JB out 10/23/24Upon arrival, verified freezer compartment temperature at -4.6f, FF at 63f.Condenser calls are clean., Recently cleaned.Ran diagnostic test zero one and 02 refrigerator and freezer compartment Thermisters. Both tests =01 (passed)Ramsack test 03 which will test the freezer evaporator fan motor and opening and closing of damper. Verify damper door opening and closing. Also verified freezer mounted evaporator fan motor is in operative. It is not turning at all. Ordering replacement freezer compartment, evaporator fan motor with harness.Holding compressor just as a precaution ( marked WILL USE ON RETURN VISIT).; ordrng 1 W11578030 (EVAP FAN MOTOR W/HARNESS)"

Reschedule for tomorrow ; saved tckt

Water valve has loud buzzing when in use ; schdld next appmnt for 10/30 WED !

"Motor overheating and shutting down, venting is good on home determined failed motor. Might have to break blower off motor shaft; ordrng 1 WP694089 (Blower) and 1 279827 (Motor)"

"Cx states dishwasher doesnt drain at end of cycle. Started cycle and canceled it. Unit drains on command. Wash motor has failed, creating intermittent drain issues. ; ordrng 1 W11665769 (Sump assembly)"

AH 10+ clothesBL 14MZ 8 delivered TG 23; schdld next appmnt for 10/24 THU 5-11

Inspected unit and found door not fully closed. Removed door and inspected hinges and found screw stuck inside of door assembly. Took door apart and retrieved the screw. Reassembled door assembly and all screws tight.door now fully closing. Job is complete

Drain hoses leaking. Removed. And installed drain hoses line. Not leaking water. Cx complaint leaking water. Upon arrival. Ran diagnostics. Found water leaking from drain line. Reset control panel. Tested line. Components checked out okay. Dry. Operating as designed

"Found object stuck in drain pump, causing unit not going into cycle, removed object and calibrate board of drain cycle. Unit test ok. Completed"

"Cx complaint. Not draining. W11335100 wire harness. Faulty. Upon arrival. Found wire harness failed. Drain pump clogged. Drain pump faulty. W11259498 Installed new pump. Installed new wire harness. W11335100. ; used 1 W11335100 (Pump), and 1 W11335100 (Wire harness) from stock"

"Found blade nut come off the thread, causing the screeching sound, reinstalled the nut firmly and unit test ok. Fan that went on for about 3 minutes after cooking is a cooling fan which is how unit is designed. Complete"

"JB out 10/22/24.Customer states the refrigerator was warm ( on Friday 10/18) also interior lighting was blinking as well as the user interface display.Upon arrival found unit unplugged, all foods removed and unit is room temperature.Plugged unit into power outlet. Verified unit powered on as designed and verified unit began to cool. Removed unit covered and inspected compressor found running. Tested condenser fan motor found running, but found loose wired harness connection at main molex connector. Allowed unit to run for another 40 minutes verified unit is beginning to cool down. No parts needed or used no charge to customer. Job complete."

"After all the pre diagnosed parts and components were replaced, unit recovered to normal operation.Consumer will test and reports if needed"

"Because of a stripped timer shaft, a new timer assembly was replaced and unit resumed to perform as designed."

Unit shakes in spin. Replaced shock absorbers and tested. Unit functions as normal

"JB out /22/24.Customer states washing machine does not complete cycle sometimes and will display F8E1 indicating long water fill detected. Upon arrival, Ran diagnostics cleared store error codes. Manually tested cold water and hot water. Fill rates. Found hot water entry washing much slower than cold water. Removed hot water hose cleared screens, reassembled inspected water, valves connections in control panel and found loose Molex plug connector to hot water valve. Corrected loose connection. Reassembled control panel and tested operation again. Verified water fill in both hot and cold water. Temperature selections are now filling to the correct level at the correct rate leaving preventing the F8E1 error code from reoccurring. Recommend customer use only HE detergents any brand powder or liquid with a maximum of one measured teaspoon. Recommend against HE turbo detergent as it is too highly concentrated for this low fill high efficiency washing machine. No parts used. No charge to customer. Job complete."

Cx states that oven clicking on and offAfter running diagnostic test no problem found Run bake mode wait for 20 plus minutes no noise detected Replaced dsi board Unit working properly as required

Random tripping of GFCI. Checked from power cord. No current leakage found at this time. Advised customer to call electrician. Unit is working properly at this time. Complete.

"Found bulb broke off in socket, Replaced light bulb."

Found broken control replaced control tested unit all functions working per design job complete

Unit needs gear case replaced. Called square trade to document gearcase W11449840 cam W10721967 actuator W10913953. Customer will be notified within 2-5 days. Job complete

"Checked unit found gap on right side of gasket, aligned everything and heat treated gasket unit now working properly and no damage by tech."

"He led unit found error code e5 on test 56, fc at 1 degree and ice maker compartment between 6-7 degrees. Unit passed harvest and fill test. Removed and replaced maker also reset power to unit. Asked Cx to allow 24 hrs for normal ops"

"JB out 10/22/24.Customer states while refrigerators running a loud grinding noises heard. Upon arrival verified freeze evaporator fan making a loud grinding noise. Removed all foods from freezer removed back wall found cumulation of ice built and being hit by the fan blade. Remove the ice obstruction. Icemaker was leaking water downward due to not being leveled properly. Unit was actually leading forward. Reassembled freezer compartment reinstalled shelving. Properly leveled cabinet to give us slight inclination backwards, so the doors closed and sealed better. And this will ensure that the will be no more water leak downward. No parts used or needed. No charge to customer. Job complete"

Fixed- found refrigerator door switch to be broken- removed bad one and then installed new one (switch) both lights are working in both compartments- cx ok repair

"Checked for active code, Ran spin & agitation cycle, found normal operating sounds, instructed cx on self clean cycle from instruction manual, unit operating as designed."

Inspected unit and found cutt off failed. Replaced and unit is now heating per design. Job completed

JB out 10/22/24Customer states unit will intermittently emit loud grinding sounds. Customer played sound from sound recording on cell phone. Upon arrival found unit is not making any noise. Waited several minutes verified unit making noises. Properly adjusted cabinet level by lowering foot breaks left and front right against the ground. Vibration sound has gone away. no parts needed or used mechanical repair made so no charge to customer. Warranty expires on July seven 2025. Job complete.Recommend customer unplugs refrigerator removes unit cover to gain access to and vacuum condenser coils every 3 to 4 months for the life of the product.

"Fixed-=found rotor bolt to have come loose causing abnormal noise- add loctice to bolt, reseated bolt, tested unit, no issues- cx working as designed- cx ok repair"

Found the actuator broken and stuck in spin. Reason for overloaded error code. I removed the error code and ran diagnostic and all components are now functioning properly. Last I reset the unit after exiting diagnostic. Job completed.

"3 count job. Allow 2 hours. Had to break agitator. Replaced water inlet valve, gear case, clutch, slider, agitator, and hub nut. Ran calibration, auto test cycle. Locks/ unlocks, fills, agitates, drains, rinses, dispenses, and spins properly at this time. Complete."

Water drips into ffd compartment.Confirmeddrain b plugged with ice.deiced bottom half of Evaporator to clear ice fron / drain conduit..installed heat probe..designed op will return in 24-48 hrs. No leaks no ice maker installed

Replaced dual water valve Unit working properly as required

Unit giving F2E2 error code randomly during a cycle. I checked all connections and didnt find loose connection. Removed and replaced user interface. Tested unit. All tests good.

"As recommended parts and components have been replaced, a functional test was successfully conducted."

Replaced control board Unit working properly as required

Customer complaint Eating. On arrival. Ran diagnostics. Grounded out control board shorted. Wire harness and terminal damaged. The Mr. shorted out. Install new parts. Rand diagnostics not getting any heat. thermostat faulty.

Removed and replaced compressor. Tested unit and charged with r600. All tests good.

Removed and replaced ice maker also sealed fill tube unit now working properly.

"Replaced diffuser assy, ran test #3, checked diffuser function, replaced water filter for cx, unit operating as designed."

Removed and replaced compressor. Charged with R600. All tests good. Sr#7740162673

Replaced failed evap motor and blade. Also replaced harness. Unit is cooling. Advised Cx to wait 24 hrs for cooling to be complete. Job completed

Found the right side door gasket not longer sealing. I replaced the defective door gasket and heat treated to better sealing. It will take a hour or two for the new gasket to conform to the doorway. Job completed.

"Removed and replaced thermistor and fan assembly, unit now working properly"

Replaced control and now unit is starting and working properly. Job complete

Replaced springs control and panel tested unit all functions working per design job complete

Found after replacing the drain pump the pump is no longer making a weird noise but the was a secondary noise while in spin. The noise was coming from the wire harness not secured to the tub assembly. After securing the harness the noise is no longer present. Job completed.

"Replaced defective stater, control, and drain pump., tested unit and is working properly"

After replacing the panel the model and serial number was able to be saved and I ran a diagnostic cycle to check functionality of the unit and all functions are working properly. Job completed.

"Fixed- installed new parts (heater, thermistor) cooling and temperature are working fine at this time- cx ok repair"

"After installing the new auger shaft and fitting, unit resumed to normal operation."

"4 call counts Microwave wont operateConfirmed..switches shorted .ordering switch assembly, arm actuator and microwave appliance manager; ordrng 1 WPW10128850 (Arm, actuator) and 1 W11578578 (Switch/harness assbly) and 1 W11325786 (Manager, micro appliance control)"

Cx was using oven when I arrived. Unable to do any work and will need to reschedule.; schdld next appmnt for 10/22 TUE PM

"After the customers description of the issue and very minimal functional testing, it was easy to understand that a hard construction object had fallen into the burners duct. Look at pictures.Took unit apart and took a miniature ice pick off the blower wheel, inspected all components for integrity and they all passed. So i have reassembled the unit and ran a functional testing successful."

File number 7740166904. Called me ch line to get documentation done. Found the new control that was just installed is defective not allowing the unit to turn the cooling on. In diagnostics everything works. It wasnt till I unplugged and plugged the unit back in where the unit started behaving properly. Ordering control. ; ordrng 1 W11664342 (Control electric)

Customer will not be home at the time necessary. Spoke with customer. Customer rescheduled to an appropriate date for them. ; saved tckt

Failed tub seal water has damaged bearings and shifter and belt ; ordrng 1 WH03X33729 (Gear case) and 1 WH03X30517 (Mode shifter) and 1 WH01X27538 (Belt)

"Found ice maker leaking, water valve dripping, ice bucket stuck in door. 2 count job. Allow 1 1/2 hours. Unit must be completely defrosted for 2 days with all doors open and unit disconnected.; ordrng 1 WR30X35286 (Ice maker) and 2 WR01X39781 (Fastener- handle)s and 1 WR12X34314 (Handle-FZR) and 1 WR29X40206 (Ice bucket) and 1 WR57X25054 (Water valve)"

"Ran diagnostics. No error codes found. DW drain hose plumbed directly to vertical pipe behind trap, above sanitary tee. Advised customer to call licensed plumber to install air gap in countertop and discharge to disposer. Pump is working properly. Lower spray arm broken.; ordrng 1 W10803178 (Spray arm-lower)"

"Found failed belt pulley, damaged belt and motor with failed start winding, bPower wheel is stuck on motor will have to break it off ; ordrng 1 279787 (Motor) and 1 WP697772 (Wheel) and 1 4392067 (Kit)"

Found gas leak at bake valve ; ordrng 1 WB21X38548 (Valve assembly)

"Need more work- inner door seal is detaching , look at pictures- heater element is shorted causing unit not to heat- ordering part for unit. ; ordrng 1 W11321075 (Inner door)"

Customer is not going to be home for the week. Ive already spoken to a customer not available and will be available next week. ; schdld next appmnt for 10/24 THU !

Cx states that unit is not making clean ice and ice dispenser bucket is broken W10769145W11126009Total $870.29Collected full amount ; ordrng 1 W10769145 (Ice bucket)

Cx states that unit is not working After running diagnostic test get error code F1E1F8E3Ordering ACUStock unit need second tech ; ordrng 1 W10448876 (Sensor switch) and 1 W11184031 (ACU)

Found the unit defrost and the bi metal is open and the unit is not turning itself back on automatically the unit is working in diagnostics but as soon as I get out of diagnostics the unit didnt turn itself back on. It wasnt till I unplugged the unit and plugged it back in were the unit started working again. Control issues. Ordered parts needed. ; ordrng 1 W11670354 (Control electric) and 1 W11567938 (Control electric)

Cx complaint. Locked door. Un able to open door. Locked. Upon arrival. Found pump failed. Not draining water. 5304514775 drain pump clogged. Pump line clogged. ; ordrng 1 5304514775 (Pump assembly)

Spoken a customer a very an issue customer will be rescheduling will make sure that I return with the same parts that have been ordered ; schdld next appmnt for 10/31 THU !

Replaced UI control. Not working/ starting properly. Called tech line. SR # 7740134074. Power to UI control. Per tech line replace harness. 3 count job. Allow 2 1/2 hours. ; ordrng 1 W11132207 (Harness-main)

"The unit will be needing a UI due to customer showing me a video of unit going crazy and shutting off at random times, and also making so much noise from the UI as in nonstop beeping and unit shutting off; ordrng 1 W10784651 (UI)"

"Units had a part of lint trap stuck in blower assembly. After removing all lint and flapper, tested unit and unit does not start. Control just clicks. F4E4 L2 voltage error. Need to follow up with pars to repair. Scheduled for Thursday am. ; ordrng 1 WP8544771 (Element) and 1 280148 (Cut off) and 3 279457 (Wire repair)s and 1 W10906551 (Lint housin) and 1 W11125442 (Grill) and 1 WPW10516085 (Sceen) and 1 W11537223 (Control)"

3 call count.Drum wont turn..confirmed Found basket bound..clutch burnt up. Transmission defective agitates and spins at same time.; ordrng 1 W11393685 (Transmission) and 1 W107345212542InStock (Slider)

"Need work- unit freezer drinks, veggies in ff compartment its intermittently - ordering part for unit. ; ordrng 1 W11518204 (Panel ui)"

Previous tech MB didnt order the divider- will need that part too- ordering part for unit. ; ordrng 1 WPW10309864 (Divider)

Found Gearcase is leaking oil ordering new ; ordrng 1 W11393685 (Gearcase) and 1 W10734521 (Slide)

"Found 57 cubes in 24 hrs period, tech line stated this is normal but after further testing they advised replacing switch harness and optics as well. Will address glazing issue.56-72 cube count per 24 hrs7740167412; ordrng 1 W11619405 (Control) and 1 W10780213 (Switch wire harness) and 1 W10847852 (Fc switch) and 1 W11629974 (Optics)"

Cx stated unit did not finish cycle and loud growling noise coming from unit. Found error code fa e2 and also loud wash motor is abnormally loud. Ordering parts to repair will need 4 cc due to installation.; ordrng 1 W11038720 (Vent assembly) and 1 W11184028 (Gasket)

Tested drying. Displaying Error 353. Called GE TAG. Compressor is noisy. 2 man job. Allow 2 hours. SEND HELPER.; ordrng 1 WE03X36780 (Heat pump assembly) and 1 WH01X35685 (Lint filter assembly)

Ice maker cycles over and over never calling for water rerouted for ice maker ; ordrng 1 W10886931 (Ice maker)

"JB out 10/22/24.Customer states washing machine is completely an operative and will not power up. Upon arrival tested electrical outlet for washing machine and verified 118 V. AC however is open. Advise customer to have a qualified electrician and repair the outlet so that it has a neutral line and a ground. Further investigation verifies power cord is properly operating, but computer is in operative. Replacement main control board part number WH22X37220 covered under the factory warranty at no charge for customer. ; ordrng 1 Wh22X37220 (MAIN CONTROL BOARD)"

Unit need harness and shifter. Ordering capacitor too; ordrng 1 W11643701 (Lower harness) and 1 W11481722 (Shifter) and 1 W11395618 (Capacitor) and 1 W11513246 (Control board)

"F0E9- off balance . Unit needs shifter and capacitor ; ordrng 1 W11481722 (Shifter), used 1 W11395618 (Capacitor) from stock"

Checked unit found issue with wash motor ordering parts to repair.; ordrng 1 W11613479 (Wash motor) and 1 W11516221 (Control board)

67 code failed inverter unit not responding ; ordrng 1 WH22X37297 (Control inverter)

"Ran spin & agitate test with HQ smart tool, checked connections, ordered inverter brd for unit.; used 1 WH22X29531 (Inverter brd) from stock"

Failed control will not send power to any components ; ordrng 1 WPW10503278 (Control)

Cx was using oven when I arrived. Unable to do any work and will need to reschedule.; schdld next appmnt for 10/22 TUE PM

After replacing new switch and hose. Drain pump still running even in diagnostic cycles while other cycles are running. Will need new control board.; ordrng 1 W11322884 (ACU)

Found the freezer led module and the top for the refrigerator section not functioning. They are all very dim. The one on the side and in the pantry drawers are working fine. Ordering module kit per service pointer. ; ordrng 1 W11683244 (Led module kit)

Upon arrival found unit with lights on the freezer no working properly. Replace the lights on the unit according with Technical Service Pointer #: W11606409 Rev G. Retest the unit and now is working properly. Job complete Special Project #: S84638; used 4 W11632139 (LEDs) from stock

Drain loudmouth was clogged. Drain pump was cleared. Unit passed all test. Unit is working as intended.

Cycled unit and found bad connection to valve blue wire. Secured connection and retested unit water still very low also need filter. Customer must replace filter. Unit working as designed job completed.

Freezing items up top. Found gasket not sealing right causing erratic cooling. Need to use heat gun to mold to properly seal. Used heat gun and sealed properly. Now working as designed. Cx to wait 24 hours for proper temps.

"Replaced broken strike, unit test ok now. Complete ; used 1 W11457841 (Strike) from stock"

"Customer was complaining that the unit was making a squeak sound. Call diagnosis I was not able to re-create the sound. Due to the description it does seem like its a wheel from the repair kit. After giving customer of the estimate, they did not want to repair this time."

Customer instruct found restricted vent.

"Filter was not installed correctly, I installed water filter and reset filter, also leveled front feet unit is now as designed cx approved service and adjustments"

"No error codes present, upon diagnosing unit , lower spray arm was detached and also the diverter under it were not properly mounted for proper cleaning, proceeded to secure it in place, also drain hose was not properly secured in the loop position as specified by manufacturer,tested unit in a short cycle to see spray arm running and unit now runs as designed.Job complete."

"JB OUT 10/21/24.Customer states dryer electronic display will not shut off. Upon arrival found display on. Attempted to use power button to power unit down. Unit would not power down. Removed control panel and inspected appliance control unit found OK. Unplugged containing display. Waited one minute. Plugged console panel back into appliance control unit and verified display now operates as designed.can be turned on, paused or off. Unit is now operating as designed. No parts needed. No charge. Job complete.NOTE: installer of dryer provided by Home Depot has used a thin foil type ducting material. Per installation instructions provided by Whirlpool as outlined on the sticker on the back of the dryer, warning potential risk for fire and loss of life. Do not use white plastic or thin foil duct materials as they pose a potential risk for fire and loss of life. Use of a heavy aluminum or rigid metal ducting is approved. advised customer to return to Home Depot to request installer return and remove the thin foil, ducting material, and install a proper heavy metal ducting as outlined in the supplied installations"

"As per my initial general inspection of unit, and as per lady owner statement, the OVER-TEMPERATURE alert went away as they have been making sure that FF section doors are always shut closed correctly. And the only physical issue found was that the LH FF section stainless steel panel was coming off. So I have rechecked every single screw on both doors and have properly retightened the the panel on the LH side."