Replaced spray arm and tested unit to make sure vibration noise did not continue. No noise and u it functions as normal.

"Removed and replaced shifter and cam, calibrated and tested ops unit now working properly"

"Fixed- installed new parts (2 interlocks, 1 cntrl elec) tested unit, everything is working as designed- cx ok repair"

"As all previously diagnosed parts and components have been replaced, units performance was observed immediately. So consumer was asked to allow at least 8 hours before repacking the unit with groceries."

Replaced control tested unit unit working as designed

"Replaced parts listed.Ran diagnostics, passed. Operating as designed."

"Replaced bad ice maker,ice maker now completing harvest cycle and fridge is working properly."

Replaced bad motor and suspension and shifter.unit test ok . Complete

Install the new lint screen on the unit. Retest the unit and now is working properly and lint gasket id sitting right. Job complete

"Fixed- installed new parts (gear case, wash plate) calibration test pass- auto test pass- no leaks- no errors- cx ok repair"

Replaced bad motor and broken wheel blower.complete

Unit released a lot of white dust and stopped venting In the kitchen above the range. Cx complaint. Upon arrival. Ran diagnostics. Found faulty motor and fan assembly. Installed motor and fan assembly. Tested components out. Okay. Operation as according to protocol designed. Previous fan motor assembly faulty defective part sent back.

"Fridge not cooling bad compressor luckup.install new compressor, dryer.starter,tube,charge no leaks detected,24 hours for normal operation."

Replaced gasket door is sealing properly Job complete

Installed new acu. All ops now working as designed.

Confirmed ..lower harness broken to drain circuit..******replaced defective harness. As designed operation was restored. With no leaks

"Installed basket, belt,splutch,gearcase,suspension,hub,auger,screw and actuator. Calibrated unit and ran a service test. Unit checks ok."

Replaced lid lock tested unit washer is filling agitating draining and spinning per design job complete

Replaced control and vent all tested good

"Replaced gearcase, actuator, splutch & belt, ran self diagnostic cycle, unit operating as designed."

Found F2E1 code stuck button odering console and control Cx stated oven works but in the middle of the night oven will pop code F2E1; ordrng 1 W11666302 (Console) and 1 W11448962 (Control)

"Off balance load caused by failed suspension. Found tub assembly has bounced up and hit water valve braking it. Control will not allow access for test mode thru tool and will not go thru cycles will just fill with water. On spin test it is showing no signal from speed sensor. Rerouted for control, rods, valve and sensor ; ordrng 1 WH18X28642 (Control) and 1 WH03X32158 (Speed sensor) and 2 WH16X26911 (Rods)s and 2 WH16X26910 (Rods)s"

New cooktop is damaged on 3 of the 4 corners. New cooktop defective. Ordering new cooktop. ; ordrng 1 5304533604 (Cooktop) and 1 5304533604 (Cooktop)

"Upon arrival found unit with ice production, but ice maker is leaking water into the ice bin. Call tech line to report this issue and after inspection, found the unit has a bad filling tube causing the dripping of the water outside of the ice maker tray. The recommendation form tech line is to replace filling tube and water valve at the same time. SR: 774017566 David ; ordrng 1 W11515313 (Filling tube)"

Low water pressure coming out of dispenser no water getting to IM. ; ordrng 1 5304538492 (Valve) and 1 5304524817 (Manifold) and 1 5304526050 (Base)

Tech was assigned as a helper;

Cx stated back rite burner and front left burner would not ignite tested unit got all burners to ignite turned burner off tryd again could only get to burner to ignite Speratic ignition odering 4 ignitors and manifold ; ordrng 4 WPW10209657 (Ignitor)s and 1 W10539788 (Manifold)

"Visual and physical inspection leaded me to a customized installation and makes pulling unit out very difficult, consumer was made aware of situation and she will make it accessible and will schedule us back then.; O-emld tckt"

"C/m ice maker still is t making ice,Called tech line and informed them that the parts that have been replaced are the compressor,evaporator,hi,main control board,led board,dual water valve,fill tube heater, and the ice maker has been replaced 3 times as instructed by tech line to do so on each part replaced,during todays call to tech line I was instructed to unplug pantry up and call tech line while present.; O-emld tckt"

"Part number one in controls category of parts lists shows that it comes with main control board and up but it actually doesnt,ordered main control board.; ordrng 1 W11649132 (Control board) and 1 WPW10412514 (Control)"

"No one the door. After Blake called, the babysitter was supposed to open the door (no). Will schedule for Thursday. ; schdld next appmnt for 3/6 THU !"

Cx needs help changing replacing a leaky inlet hose. I wrote her a quote for the trip fee and labor. She accepted quote. Part has been ordered by Cx. Cx to pay in full upon completion.; schdld next appmnt for 3/18 TUE !

"Removed and replaced lid and hinges. Went to remove slider and could not remove stator bolt. This now turned into a Gearcase repair. Requires to break off rotor and replace Gearcase since bolt is stuck. Ordering all parts needed. ; rqstng P&A on 1 W10902814 (Washplate) and 1 W11393685 (Gearcase) and 1 W10915701 (Rotor) and 1 W10915700 (Stator), ordrng 1 W10752187 (Screw) and 1 W11050804 (Cap)"

Found washer lower harness torn need harness to complete service.; ordrng 1 W11643701 (Lowerharness)

"Need 2 man for repair new construction need to reschedule.; O-emld tckt , states that autho needed"

"Upper oven not reaching operating temp. Preheated oven to 350 degrees Fahrenheit. When preheated, thermocouple was reading 260 degrees Fahrenheit. Oven temperature sensor has failed. Ordering control to further diagnosis. ; ordrng 1 W11747506 (Oven temp sensor) and 1 W11683043 (Control)"

"#7741073936Compressor Unit is making noise when it starts to cool. Checked all fan and to see if needs to be balance. Noise was still persistent. I was able to stop noise when I would apply pressure to unit. Sounds like something is touching the wall or vibrating. Called techline and searched for noise, we turned off power to compressor and turned unit on, noise was gone. Sounds like when the compressor turns on it is struggling to turn on but ends up turning on and starts cooling. Techline requested to replace compressor. ; ordrng 1 W11578205 (Compressor)"

Cx stated unit makes grinding noise looked under unit found stator bolt loose also found water leaking into gear case witch rusted out bolt stater clutch slider and rotor motor gear case is shot seen in picks odering gear case stater clutch slider and rotor motor and all screws they are rusted too Also advised cx not use unit the parts are rusted and brittle; ordrng 1 W11393685 (Gear case) and 1 W10915700 (Stator) and 1 W10734521 (Slider) and 1 W10754448 (Clutch) and 1 W10915701 (Rotor motor) and 1 W10752189 (Screw) and 8 W11027980 (Screw)s and 1 W11550891 (Agitator) and 1 W10752187 (Agitator bolt)

Need work- found top rack adjusters to be broken from normal wear- f2e1 stuck keys- found console to be bowed up causing water to seep in- stops are missing as well- look at pictures- requires authorization- ; ordrng 1 W11302464 (Console) and 2 WP8565925 (Stop)s

"Upon arrival was not a good time for cx, they requested a reschedule. ;"

"Installed parts sent to customer, water still leaked out of water filter housing, upon closer examination, noticed tubing coupling to assembly was cracked at the joint, need to replace tan colored tube,Order part 242220126 Water tube, Tan color; schdld next appmnt for 3/5 WED !"

"No fault codes. I am receiving 240 VAC to the unit. The temperature reading in diagnostic is much higher than the actual temperature, especially in the upper oven. ; ordrng 1 W11649137 (Board) and 1 W11659259 (Control panel) and 2 W11598120 (Thermistor)s"

Need work- found knocking sound coming from gear case- f5e7 actuator failure- belt is slipping on cam- agitator stuck on shaft will need to break off - requires authorization- ordering parts for unit. ; ordrng 1 W11454741 (Gear case) and 1 W11481722 (Actuator) and 1 285565 (Agitator)

Unit throwing f6e3 error when in diagnostics. Ran full diagnostics and all components tested fine but when trying to run regular cycle unit doesnt preform any functions. ; ordrng 1 W11591400 (Console) and 1 W11680389 (Acu)

"Found washer exexively shaking tub warp need this parts to complete service.; (created new UIS, deleted prior attachment to UisID 472322), ordrng 1 W10752719 (Basket) and 1 W10752283 (Impeller)"

"Unit has a no cool. When looking at the evaporator, you could tell that has a leak. Ordering system parts now. Ss doesnt Parts a cover charge customer for a diagnostic fee.; ordrng 1 W11678305 (Tube) and 1 W11580057 (Compressor) and 1 W11546605 (Evap) and 1 W11109499 (Dryer) and 1 W10913906 (Coupler)"

Door gasket was defective ordering door; ordrng 1 W11561286 (Door stainless)

Cx states poor wash performance. Dishes dirty at end of cycle. Wash motor has failed. Not circulating water. ; ordrng 1 W11416362 (Sump assembly)

"Wall oven keeps displaying f2e1-stuck key. After last, unit worked for about 3 weeks and started displaying same fault. Need control panel. Customer needs to shut breaker off/on to reset unit. Also order appliance manager incase needed.; ordrng 1 W11448961 (Central electric)"

So last visit is wasnt making ice because the ice container wasnt sitting right so the unit thought the bin was full. I replaced that and it working for about two months. This time the ice maker has a e5 error code. Timed ice making. I ran the ice maker harvest test and it passed. I ran step 45 and the valve energized but no water made it to the ice maker. I checked for voltage at the fascia heater in step 76 and 2-5 volt only. Ordering control and heater. ; ordrng 1 W10804160 (Control electric) and 1 W11226501 (Heater)

Replaced control and motor. Display is now lighting up and responding. Further tests have revealed failure with inlet thermister. Check with meter and ohms are way low. 14.8 at romm temp. 14.8 range converts to 155* . Thermistor is failed. Rescheduled for first available appt. ; ordrng 1 WP8577274 (Thermister)

"Mike with tech line, Coil 1300ohms* 580- 1400 ohms.Glow bar amps, 3.2-3.4 amps and 40- 400ohms. Dryer burner did not light up,Ordering :THERMOSTAT OUTLET CONTROL WE4M317Case# 15971702.; ordrng 1 WE4M317 (THERMOSTAT OUTLET CONTROL)"

"Check freezer temperature -1°, checked ice spin switch working checked water dispenser for icemaker. No water is filling to icemaker . Installed water inlet valve checked icemaker is now filling. The Internet is working to manufacture specs. Job complete.; O-emld tckt"

Door pops open a little after the unit is Running. I dont understand how this problem happend because everything seems to be in place. Im ordering a new door and springs for the customer now. ; ordrng 1 W11376676 (Door) and 2 WP3387565 (Springs)s

Unit has copper water line that is bending and almost kinked completely. Unable to remove safety without breaking g waterline. Also Unable to document with techline since it was after 3. Cx will need to have water line replaced.; O-emld tckt

"Washer buttons not working. Cx complaint. Upon arrival. Ran diagnostics. Error code, pressure water pressure error code. Suds in pressure pump. I found water pressure switch faulty. Found short in wire harness. Found pump shorted out. Ordered parts pressure switch. Wire harness.; ordrng 1 W11617028 (Panel control .) and 1 W10843660 (Wire harness)"

Resched next day due to documentation with techlineFound product Id tag obliterated cannot verify proper parts neededRumbles very badly and make a lot of noise..Confirmed.parts preidd will need replaced but also needs a basket. Basket slides worn out.; schdld next appmnt for 3/5 WED 6-9

"Replaced burner valve and orifice,all burners now igniting as intended,found separate issue and need second work order for oven issue.; schdld next appmnt for 3/5 WED !"

"Different problem. Found new gear case clicking, clanking, basket balance ring loose. Basket has 10 year warranty. 3 count job. Allow 2 hours. Customer wants a new a washer. Called third party team. SR # 7740957153. ; ordrng 1 W11449841 (Gear case) and 1 W10754448 (Clutch) and 1 W11178227 (Basket)"

Front load washer leaking. Broken bellow and ring came off. ; ordrng 1 W11314648 (Bellow)

Cx still has opened ground in outlet. Will come back when its repaired; O-emld tckt

Found unit leaking water. Found water valve that I had installed the other day had a thermistor port that I didnt notice so water is leaking from the thermistor port hole. Water splashing control board. Causing things not to read properly. Ordering new water valve. Will bring out control board in case the board is faulted due to the water. Will need new lid lock. Lid is just continuously locking but never registers. Rescheduled customer for Wednesday 3-6-25; ordrng 1 WH13X26534 (Valve) and 1 WH08X37938 (Lid lock) and 1 WH22X38441 (Control)

"Found washer testing out ok customer concern leaving clothes wet at end of wash sometimes intermently talk to to customer of soap usage problem needs to be presented at time complete.; (created new UIS, deleted prior attachment to UisID 472440)"

Washer PF error call tech support instruct to order power cord.its arching fail.reroute for parts file#7741073068; O-emld tckt

"Replaced spark igniters and spark module and noticed that front left burner valve is defective as well but part has been discontinued, called tech line and verified that part is no longer available but was instructed to call trade partners Sr # 7741076490; schdld next appmnt for 3/5 WED !"

Found unit with a frozen reservoir again. Serial number is out of range for the frozen reservoir service pointer but will go ahead and follow instructions in that guide. Ordering new damper and and connectors. ; ordrng 1 W11087463 (Damper) and 2 WP2300868 (Connector)s and 2 WP2198677 (Connector)s

Found fsiling suspension rods cx did not want to move foward with repair; ordrng 1 W11130362 (Sue soon rods)

"No ice. FC switch sticking. Ice maker is not running, low water pressure/ volume to refrigerator. Found saddle valve. Advised customer to call plumber to install full flow valve ( no piercing or saddle valve ). 2 count job. Allow extra time. ; ordrng 1 W11692144 (Ice maker) and 1 W11396033 (Switch FC) and 1 W11524655 (Dual valve)"

"Ran diagnostics test got error code f10e2,f9e1, f7e1, bad wash motor, correcting issue by; ordrng 1 W11416362 (Wash motor) and 1 W11649995 (Vent) and 1 W11483553 (Inner tub gasket) and 1 W11434044 (Inlet water valve)"

Flame high in cooktop burners and oven is producing soot during operation. Need LP conversion kit. ; ordrng 1 W11620555 (LP conversion kit)

File number 7740688548. The outlet to the dishwasher is having an issue. I have 40 V on the neutral wire and 70 V on the line wire. Called tech line and they stated that this is definitely causing an issue with operations. I plug the unit into a good outlet and ran it today after the tech line call. The unit still failed right when the wash motor kicked on. Call tech line back to report. We did some resistance checks and found that the wash motor is in fact damaged. They want me to replace the wash motor and the control board at the same time after the customer has got the receptacle fixed. could not log into Marcone to look up parts availability. Cx needs soonest appointment possible.; ordrng 1 W11646927 (Control board) and 1 W11416362 (Wash motor assembly)

Confirmed issue.Electronic control not powering the ui panel.ordering main control in addition to panel.; schdld next appmnt for 3/4 TUE 9-12

Confirmed issue.Electronic control not powering the ui panel.ordering main control in addition to panel.; schdld next appmnt for 3/4 TUE 9-12

"Upon arrival, inspected unit found water filter, housing getting jammed with water filter, not allowing water filter to spin all the way in, which is why it was not putting water into the ice mold ordering a water filter housing 5/16 water connectors also send back dual water valve and ice box adapter will need a two job count; ordrng 1 W11194438 (Water filter, housing) and 2 2300868 (5/16 water connector)s"

Found unit with bad seal one freezer door. Will need to replace door to make repair.; ordrng 1 W11436967 (Doorfip)

Cx stated unit will fill not wash after 2 days it will wash got F8E1 error code long fill odering harness and control ; ordrng 1 W11513246 (Control) and 1 W11643701 (Harness)

Called techline. Spoke with Wally. Advanced timer to manually defrost unit. Heater receiving 120vac but not turning on. Heater doesnt have continuity. Will need to replace heater. Theres also frost build up on center top portion of freezer where door meets cabinet. Pics provided. Techline recommended running a bead of silicone in the gap between cabinet and liner. Case number 87988420. ; ordrng 1 5304522340 (Heater)

Upon arrival found unit with warm temperature on the fresh food section. Check the unit and found evaporator fan is not running. Check voltage on the harness for the evaporator fan and 120 V AC presence. Unit will need new fan motor.; ordrng 1 WR60X31522 (Fan)

"Need work- found broken wire, harness to pump causing unit not to drain- ord part for unit. ; ordrng 1 W11643701 (Lower harness)"

"Broken blower wheel and parts, correcting issue by; ordrng 1 W10801999 (Blower wheel) and 1 WPW10396039 (Motor) and 1 WPW10121316 (Clamp) and 1 WP3404162 (Clamp)"

Confirmed broken lid assembly..not an abuse issue..ordering lid assembly.; ordrng 1 W11470212 (Lid)

Confirmed broken lid assembly..not an abuse issue..ordering lid assembly.; ordrng 1 W11470212 (Lid)

"Upon arrival customer stated the unit is taking too long to heat the food. Check the unit and run a performance test at the tech sheet mentioned. Run the unit for 2:03 minutes with a cup of water and the initial temperature was 77.3F and the results after the time was 165.4F, this means the increase of temperature is 88 degrees. And the minimal temperature increases is 30 degrees. This unit is working as design. Job complete"

Unit was not getting proper power. Hot wire was not making proper connection. Had to rewire cables and unit is now working properly.

Cx complaint is about a crackling type of noise during spin cycle. Ran through diagnostics. Found rotor screw completely backed out. Fastened up screw. Tested unit. All ops now working as designed.

Cx showed video of unit making noises. Removed panel and found a block of ice that had not defrosted and. Was up against fan blades. Inspected fan blades and unit is now working per design. Removed ice block. Ice maker is not leaking.

"JB OUT 3/4/25.Customer states washing machine will not drain and has displayed F9 E1 indicating long drain detected. Upon arrival found installers had installed an aftermarket drain hose due to the required length to reach the standing drain pipe on the left side of the washing machine. The installer had pushed the machine too far against the wall Causing a kink in the drain pipe, slowing down the water being pumped outward causing the F 91. Prior to arrival customer had already corrected kink and drain hose. Recommend installing several zip ties on drain hose to prevent further kinking. Tested washer in normal wash verified correct water flow and tumbling. Cancel cycle verified correct drain function. Selected drain and spin cycle tested and verified machine spins correct speed. No parts needed no charge to customer. Job complete"

"Upon arrival, inspected unit found unit not cooling at all. Checked power control board control board was getting power. Compressor was not running condenser fan Checked power from inverter box to compressor inverter box not sending power indicating bad inverter box checked windings windings on compressor were good. Replaced inverter box unit is now cooling as intended. Compressor is now running advised customer to give at least 24 hours for the unit to reach proper temperatures."

Cycled unit and found NEW ISSUE broken hub. Installed new hub and retested unit now working as designed job completed

"Ice maker not cycling during testing, bad ice maker, installed new ice maker and its not cycling and getting water as designed leak free at this time of service"

Ice jammed in arm. Cleared the IM and tested. IM checks ok.

Inspect unit and found unit is leaking from pump assembly. Was able to replace without remove ing unit. Unit passed all test. Working per design

"Debris stuck in filter pump. Removed debris and cleared code. Reprogrammed, all ops now working as designed. "

F0E3 overloadWashing machine was not draining clothes properly. Checked cam assembly and found it out of place but still functional. Readjusted and made sure it clicked into place. Replaced harness. After repair calibrated unit and cleared out error codes. Unit is now working properly.

"Confirmed faulty defrost timer stuck in defrost, installed new timer from truck stock. All ops now working as designed. ; used 1 5304526183 (Defrost timer) from stock"

Worn out dryer kit. Installed new dryer repair kit. All ops now working as designed.

"Upon arrival found unit with water in the tub, by the end of the cycle, customer try to run the cancellation but unit wasnt responding. Found error code F9E1, this about no draining. Check the unit and erase code, check and found the turbidity sensor wasnt reading water properly, because unit hasnt any water and unit still draining. Replace the sensor. Check the unit and now is working properly. Job complete"

"JB OUT 3/4/25Customer states washer makes a banging sound during spin cycle. Upon arrival tested spin cycle with no clothing in wash basket. Verified quiet and smooth operation. Ask customer to load a normal wash load and allow unit to fill with water. Verify water level is correct for cycle selected and agitation function is normal. Canceled cycle allowed unit to drain and shut off selected drain spin verify drain pump operation and spin functions are normal. Upon reaching medium to high speed spin, the machine began to make a banging sound which became quite loud. Further inspection finds the drain hose when installed was not installed at the right angle when clamped to the machine causing the drain hose to vibrate and bang against the wall behind the washing machine. Adjusted position of drain hose and clamp. Retested operation with wet clothing in wash tub. Unit no longer makes banging noises. Instruct customer on best method to load wash tub to prevent any off-balance loads. Recommend against use of HE turbo detergent as it is too highly concentrated for this low fill/high-efficiency washing machine. Recommend customers choice of any brand, powder or liquid as long as it is classified as HE only and not HE turbo. Also recommend customer use a 1 teaspoon measuring spoon every time the washer is used. This will greatly reduce the amount of detergent remaining in the clothing at the end of the wash cycle. No parts needed or used. No charge to customer. Job complete."

Found actuator not activating replaced actuator tested unit unit working it working as designed

Thermostats and timer were removed and replaced. Unit passed all test. Unit is operating as designed.