Israel P.

Customer complaint is that icemaker is broken. Unit is under warranty. Upon arrival found that cord for icemaker got snagged on drawer and broke icemaker. Found a service pointer that icemaker needs to be zip tied in certain areas to prevent further issues from happening. We'll have to order new icemaker and apply zip ties to wire to prevent snagging. ; ordrng 1 W11788019 (Ice maker)

Replaced user interface per Techline will have to reschedule call for a day that Techline is open to document reoccurring issues; schdld next appmnt for 6/6 SAT !

Customer complaint is that the unit freezer isn't cooling properly. Unit is under warranty. Upon arrival hooked up GE tool and found that temperatures are not being met in freezer. Customer advises that they have to constantly hit turbo cool due to unit constantly dropping in temperature and products thawing out. Contacted Techline and documented issues with Techline. Techline advised to replace the sealed system. issue is a sealed system issue due to unit constantly running compressor trying to meet temperature then shuts off and does not cool The freezer section will be ordering compressor and drier and also will be requesting sealed system technician for training and assistance. Case# 23284515; ordrng 1 WR87X32290 (Compressor) and 1 WR55X36435 (Inverter) and 1 WR87X30875 (Drier)

Defrosted heavy ice build up and replaced heater and control. Heater working good all checks good job complete

Cx complaint is that the back of the inside wall of the dryer is discolored. Unit in warranty. Upon arrival all things checked good on dryer. Showed customer that dark color on back vent isn't coming off and won't affect clothes. Ran unit and unit is heating as should. All checks fine job complete

Customer complaint was that the icemaker isn't working. Unit is under warranty. Upon arrival tested icemaker icemaker would not cycle and was stuck. Replaced with new icemaker. Unit is working fine icemaker good job complete.

Cx paid for drawer and front drawer panel but only received drawer will have to order panel as well ; ordrng 1 W11573819 (Drawer panel)

Cx complaint is unit isn't cooling properly . Unit in warranty. Upon arrival found unit freezer wall and evap frozen over. Found that unit isn't cycling defrost and ice build up is blocking air flow to fridge causing fridge to not cool as well. Will have to order bi metal due to bad bi metal in freezer and will order defrost board as well. Cx also says before issue temps weren't correct getting too cold in fridge so will also order thermostat for fridge. ; ordrng 1 WPW10316428 (Heater) and 1 WPW10392132 (Bi metal) and 1 WPW10352689 (Control) and 1 WPW10584888 (Thermostat)