What You Need to Know About Carrier’s Most Recent Heat Pump Recall

January 7, 2020
Appliance Recalls

Staying up-to-date on the latest appliance recalls can not only help to ensure that you don’t encounter problems with your home’s appliances, but it can also help to keep you and your family safe. That is why it is important that homeowners are aware of a recent recall that was announced on October 10, 2019, involving Carrier and Bryant-branded heat pumps that can pose a fire hazard. If you have a heat pump from one of these brands in your home, here is a quick look at everything that you need to know about this recall. 

Carrier Announces Recall

The recall involves roughly 5,350 Carrier and Bryant 1.5 and 4-ton multi-zone and 4-ton single zone ductless heat pumps. According to the United States Consumer Product Safety Commission, these units have been recalled due to the fact that the fan motor can fail, causing the units to overheat, which can pose a fire hazard. As of the time the recall was announced, Carrier had received 6 reports of these heat pumps catching fire. Unfortunately, this is not the first recall facing carrier heat pumps in recent years, as Carrier was also plagued by recalls in 2017 and 2015

The Recalled Units

The recall affects Carrier and Bryant-branded ductless heat pump outdoor units that are used for heating and cooling homes and light commercial facilities. These units were manufactured in China and were sold by Carrier and Bryant distributors and contractors nationwide from March 2015 through April 2019 for between $600 and $4,000. Specific model numbers for the recalled units can be found here.  

Your Next Steps

If you believe that your heat pump is one of the affected units, you should immediately contact the installing contractor or dealer to arrange for a free repair. You can also contact Carrier toll-free at 844-468-4301 from 8 a.m. to 5 p.m. ET Monday through Friday to find out more about this recall. In the meantime, Carrier recommends that you use caution while your heat pump is being operated and check for signs of overheating, and you should keep foliage and other flammable items away from the unit. While our technicians are experienced at repairing a wide variety of heat pumps, it is best to work with the manufacturer when it comes to recalls. However, feel free to contact us if you encounter any other issues with your home appliances. 


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