Local Reviews
for Steve
Powered by Fluid LOCALFL Lo error on Whirlpool 5 cu ft. washer
Paiscilla - Los Angeles, CA
Steven was a great help. He returned a couple of times to fix a persistent flow error in our Whirlpool washer. At first I left a low review because it seemed like the issue wasn't getting fixed. But what I appreciated most is that this repairman came multiple times eliminating possibilities until the problem was diagnosed and handled. Thank you for your hard work and persistence!
Response from Appliance Repair Specialist:
We are happy you had a great experience with Appliance Repair. Thank you for taking the time to review your service with us, it is pivotal for us to continue giving superior service! Thank you for your time and business.
Great Service
Mark - Montebello, CA
Response from Appliance Repair Specialist:
Thank you for the awesome rating! We appreciate your time and business.
Washer
Frank - Covina, CA
Very professional and friendly.
Response from Appliance Repair Specialist:
Thank you for the great review! We strive for such service and are more than happy that you had a pleasant experience. We appreciate your time and business.
Great service
Theresa - Glendora, CA
Steve was very professional and did a great job
Response from Appliance Repair Specialist:
Thank you so much for taking the time to provide feedback. We greatly appreciate it and are glad you had a pleasant experience with Stephen. Hope to work with you in the future!
FL Lo error on Whirlpool 5 cu ft. washer
Priscilla - Los Angeles, CA
The repairman didn't focus on the problem - it wasn't repaired. He merely said that the water pipe that comes out the back of the washer was positioned incorrectly. After doing some tests, he then started to comment that the plumbing didn't have a valve that could prevent water coming up into the house. This had nothing to do with the washer issue, and we're glad that he told us, but he should have been fixing the washer. It remains broken.
Response from Appliance Repair Specialist:
Hi Priscilla, thank you for taking the time to write a respond to our review request. If there is anything we could do to improve your experience with us, please let us know by emailing customerservice@ars.repair. We appreciate your time and business.
Thank you.
Juanita - Covina, CA
Your technician gave me good information on the care of my oven.
Response from Appliance Repair Specialist:
Thank you for taking the time to respond to our review request. We are happy you had a pleasant experience with Appliance Repair. If there is anything else we could have done to earn that last gold star, please let us know by emailing customerservice@ars.repair. We appreciate your time and business.
Great Service
Connie - Monterey Park, CA
Response from Appliance Repair Specialist:
Thank you for the awesome rating! We strive to provide excellent and exceptional service at Appliance Repair! We appreciate your time and business.
the best
Walter - La Verne, CA
great tech
Response from Appliance Repair Specialist:
Thank you for taking the time to provide feedback. We greatly appreciate it and are glad you had a pleasant experience with Appliance Repair.
Great service
Wenkai - West Covina, CA
Response from Appliance Repair Specialist:
Thank you for the awesome review! We strive for such service and appreciate your business.
Poor
Mirna Moncada - Duarte, CA
I was informed by Whirlpool to call Appliance Repair Specialist so my washing machine could be fixed. The repair man, Stephen came on 1/14/20 and was kind; however, he told me that he needed to replace the gear case, screw and tub-outer on the washing machine. Stephen returned on 1/24/20, and after a couple of hours informed me that he could not fix the washing machine because the replacement new gear case he installed was not working properly. Stephen mentioned it was leaking. He told me he needed to order it from Whirlpool and it was on back order. Stephen said it would take close to two weeks to get the new replacement parts from Whirlpool. This was unacceptable to me. The issue I had with the alleged new replacement gear case leaking was unacceptable! Why have parts that are defective in stock! Also my household being without a washing machine for two weeks was insufferable. I immediately called Whirlpool and they shipped the parts to my attention and Stephen installed the parts on 2/7/20. When I called your parts department at the Appliance Replace Specialists I spoke with George (I believe that was his name) and he said "I cannot call Whirlpool to have the parts expedited" That is ridiculous! I called Whirlpool and got the parts shipped to my house within a couple of days! When I would call Appliance Replacement Specialist customer service, there was poor customer service representatives that had below average customer satisfaction skills. Also there automated phone calls sometimes didi not call my phone to confirm my appointments. I had to call customer service to confirm my appointments. Stephen was knowledgeable.
Response from Appliance Repair Specialist:
Thank you for taking the time to respond to our review request. We really appreciate the feedback for it helps us to continue to make our service superior! If there is anything else we could have done to improve our service, please let us know by emailing customerservice@ars.repair. We appreciate your time and business.
Steve was very professional and very knowledgeable.
Mitchell - San Marino, CA
Steve was an excellent representative of the company he works for. Very polite and professional as well as being very knowledgeable in detecting the problem. He is an outstanding representative for your company.
Response from Appliance Repair Specialist:
We are excited to hear that you had an outstanding experience with Steve at Appliance Repair! We strive to provide excellent and exceptional service! Thank you for the awesome review, we appreciate your time and business.
N
Vicky - West Covina, CA
Response from Appliance Repair Specialist:
Hi Vicky, Thank you for writing a review, your satisfaction is our number one priority and we strive to continue improving and giving superior service. Please feel free to send an email to customerservice@ars.repair if you have additional feedback. We appreciate your time and business.
Whirlpool Gas Dryer
Amparo - La Verne, CA
Called Whirlpool after the second day of use of a brand new gas dryer purchased in Home Depot. The clothes were coming out wet. The store said I had to call Whirlpool because the purchased 3 year extended warranty doesn’t apply while the manufacturer warranty is active. Whirlpool sent the Appliance Specialist (Steve). He checked the machine and found lint in the Air exhaust duct. We also explained him that a couple days before the door locking mechanism fall. Probably because Home Depot installers didn’t do a good job inverting the door opening. The door lock was re-attached by my husband a day earlier. Steve found no error codes in the machine display and suggested use of elbows for the exhaust air duct. Installing the elbows is not considered repair work. So, it is left to the final user to find the corresponding installer.
Response from Appliance Repair Specialist:
Thank you for taking the time to respond to our review request. If there is anything else we could have done to improve our service, please let us know by emailing customerservice@ars.repair. We appreciate your time and business.
Fridge led
Robert - Glendora, CA
On time, quick install of a broken led fridge light
Response from Appliance Repair Specialist:
We are happy you had a great experience with Appliance Repair. If there is anything we could have done to earn that last gold star, please let us know by emailing customerservice@ars.repair. We appreciate your time and business.
good service. warranty covered.
Lee - Duarte, CA
very good service . thank you.
Response from Appliance Repair Specialist:
Thank you for the awesome rating! We strive to provide excellent and exceptional service at Appliance Repair! We appreciate your time and business.
Great service
Cindy - San Dimas, CA
Guy who did repair was great! On time and friendly and polite.
Response from Appliance Repair Specialist:
Thank you for the great review. We are so glad you had awesome service with Appliance Repair! We really appreciate the feedback for it helps us to continue giving superior service! Thank you for your time and business.
Dishwasher repair
Richard - Glendora, CA
Stephen was very competent and efficient. He knows his stuff. Unfortunately it took 2 visits and 3 weeks to complete the repairs. Not his fault but it was warranty work so I suppose we should have expected that.
Response from Appliance Repair Specialist:
We are happy you had a great experience with Stephen and are more than glad to know your unit is up and running. Thank you for taking the time to review your service with us, it is pivotal for us to continue giving superior service! We appreciate your time and business.
Double oven repair
Bruce - West Covina, CA
Response from Appliance Repair Specialist:
Thank you for the awesome rating! We appreciate your time and business.
Service is good but time he came late which I do have other errands to make. asking specific time of arrival but customer service always saying that h
Jennifer - Montebello, CA
Be specific in time if asking. Time is important to others.
Response from Appliance Repair Specialist:
Thank you so much for the feedback. We appreciate it and are happy you had a pleasant experience with our company. If there is anything in addition we could have done to earn that last gold star, please let us know by emailing customerservice@ars.repair. We appreciate your time and business.
Great service
Angela - Azusa, CA
Very professional
Response from Appliance Repair Specialist:
We are excited to hear that you had a great experience with Appliance Repair. We strive to provide excellent and exceptional service! Thank you for your time and business.
Great Service
Susan - Baldwin Park, CA
Response from Appliance Repair Specialist:
We are excited to hear that you had a great experience with Appliance Repair! We appreciate you taking the time to review your service with us! Thank you for your business, we hope to work with you in the future!
Steven did Great
Catherine - Monterey Park, CA
Steven did Great.. He is a very knowledgeable and polite wonderful specialist. Thank you for his expertise..
Response from Appliance Repair Specialist:
We are happy you had a great experience with our company. We appreciate you taking the time to review your service with us! Thank you for your time and business.
Great service. Excellent help.
Gloria - San Dimas, CA
Although it was not possible to repair the dishwasher for inconvenience with the seller Mr. Watson helped us to indicate what to do. Thank you.
Response from Appliance Repair Specialist:
Thank you so much for the feedback. We appreciate it and are glad you had a pleasant experience. We appreciate your time and business and hope to work with you in the future!
Great Service!
Edward - West Covina, CA
Steve was professional and experienced and immediately repaired the dryer.
Response from Appliance Repair Specialist:
We are excited to hear that you had a wonderful experience with our company! We are glad to know your appliance is up and running, thank you very much for your time and business.
Very good
Rosa - Duarte, CA
Response from Appliance Repair Specialist:
Thank you so much for the feedback. We appreciate it and are glad you had a pleasant experience. We appreciate your time and business and hope to work with you in the future!
Steven W.
DRYER - GAS WHIRLPOOL WGD5000DW3 Door seal coming apart. Replaced door seal. Tumbling and heating properly at this time. Has vinyl ducting and 30 plus year old gas connector. Instructed customer to call plumber. ( unsafe condition )Complete.
Steven W.
RANGE - GAS MAYTAG MGR5875QDS Tested temperature of oven. At 350f temp went over 500f. Needs ERC( control ). WP74008629 is discontinued. Advised customer to purchase new range. Complete.
Steven W.
WASHER MAYTAG MVWX655DW1 "SR # 7727455486. Called tech line. Found power to cold water valve. No cold water. Found cold solenoid cracked. Replaced dual cold water valve. Ran calibration, auto test cycle. Fills, agitates, drains, rinses, dispenses, and spins properly. Cold fill hose leaking. Not part of washer. Instructed customer to replace fill hoses. Complete."
Steven W.
WASHER MAYTAG MHW3505FW0 "Ran diagnostics. Had f6e3, f5e2, f5e4, f3e1 error codes. Ran quick test cycle. Fills, washes, drains,rinses, dispenses, and spins properly. Unit is exposed to weather. Drain hose too far into standpipe. Instructed customer.Needs UI, UI harness, latch, and pressure sensor. Customer declined repair at this time."
Steven W.
DRYER - GAS WHIRLPOOL WGD4950HW0 "Tested dryer. Flame cuts out in 10 seconds. Found venting smashed, restricted. Dryer is heating properly with vent disconnected. Instructed customer to call duct cleaning service or HVAC contractor. Complete."
Steven W.
REFRIGERATOR KITCHENAID KRFC300ESS03 "Replaced L and R FC brackets, slides, and light switch. Pop riveted brackets to slides.Door is closing properly at this time. Unit is cooling properly at this time. Complete."
Steven W.
REFRIGERATOR KITCHENAID KRFC704FSS02 "Ran diagnostics. Ice maker has E2 error.. FC is 41f, RC is 45f. Not cooling properly. SEND SEALED SYSTEM TECH ONLY. 5 count job. Allow extra time.; ordrng 1 W11099748 (EVAPORATOR- FC) and 1 W11115534 (ICE MAKER ) and 1 W11291123 (EVAPORATOR- RC) and 1 W11393142 (COMPRESSOR )"
Steven W.
WASHER MAYTAG MVWX655DW1 "Ran diagnostics. Had f0e2 error code. Cleared error code. Ran auto test cycle, calibration. Fills, agitates, drains, rinses, and spins in auto test cycle.Won’t fill after sensing in wash but will work in rinse & spin. Worn basket hub. .; ordrng 1 W10528947 (HUB) and 1 W11116592 (CONTROL)"
Steven W.
REFRIGERATOR WHIRLPOOL WRT518SZFM00 "Ran diagnostics. Found RC door too low, freezing food in RC. Needs door spacer washers, RC thermistor and control box. ; ordrng 1 12002355 (THERMISTOR ) and 1 W10316760 (THERMISTOR ) and 1 W11371382 (CONTROL BOX) and 2 WP487576 (WASHER)s and 2 WP489467 (WASHER)s"
Steven W.
WASHER WHIRLPOOL WTW5000DW1 "Ran diagnostics. Had f7e1, fe2 error codes. Found gear case leaking oil onto belt, shifter, worn basket hub. Pump mounting studs broke off tub. Wash plate stuck on shaft. ; 1 W10528947 (HUB) and 1 W10721967 (CAM KIT) and 1 W10752187 (SCREW) and 1 W10752283 (WASH PLATE) and 1 W10913953 (ACTUATOR) and 1 W11035751 (GEAR CASE) and 1 W11219115 (TUB- OUTER) and 2 WPW10004910 (SCREW)s and 1 WPW10006384 (BELT)"
Steven W.
WASHER WHIRLPOOL WFW5620HW0 "Ran diagnostics. Had f0e5 error code. Cleared error code. Found RR damper( shock ) came off tub. Reinstalled damper into tub. Ran quick test cycle. Fills, washes, drains,rinses, dispenses, and spins properly at this time. Instructed customer on unbalanced loads, to have standpipe lengthened to height of washer top. Complete."
Steven W.
REFRIGERATOR WHIRLPOOL WRF555SDFZ Ran diagnostics. Icing up on right side return air in RC. Called tech line. SR # 7727424394. Per tech line adjusted FC up to seal tighter with cabinet. Liner to cabinet is tight. Unit is cooling properly at this time. Per customer does NOT want any parts replaced. Referred to Whirlpool customer service. Complete.
Steven W.
WASHER MAYTAG MVWC465HW2 "Ran diagnostics. No error codes found. Ran auto test cycle. Load tested rinse and spin. Fills, agitates, drains, rinses, and spins properly. Instructed customer to use less detergent. Customer doesn’t want to use less detergent. Refer to customer service. Unit is working properly as designed. Normal sound levels. Complete."
Steven W.
WASHER WHIRLPOOL WFW8620HW1 "Ran diagnostics. Had f8e1 error code. Replaced hot and cold inlet valves, pressure tube. Cleared error code. Ran quick test cycle. Ran normal cycle wash cycle. Fills, washes, drains,rinses, dispenses, and spins properly at this time. Instructed customer to use less detergent, set load n go to 6x concentration. Complete."
Steven W.
WASHER MAYTAG MHW3505FW0 Customer canceled at door. She said it’s working fine now. Complete.
Steven W.
REFRIGERATOR MAYTAG MFX2876DRM00 "Ran diagnostics. No error codes found. Found FC door liner warped( not sealing properly), needs UI and control kit per service pointer # W10772228D. 2 count job. Allow extra time. Instructed customer to clean condenser 3 times yearly.; 1 LW10666172 (FC DOOR-SS) and 1 W10862814 (CONTROL KIT)"
Steven W.
DRYER - GAS WHIRLPOOL WGD6620HW0 Parts not received.; ordrng 1 W11160620 (HARNESS- UI) and 1 W11350212 (CONTROL-ELEC)
Steven W.
REFRIGERATOR WHIRLPOOL WRT318FZDB Ran diagnostics. Found RC door gasket distorted. Needs door gasket.; ordrng 1 W11240749 (GASKET- RC DOOR)
Steven W.
RANGE - GAS WHIRLPOOL WFG525S0HS1 Found active hinge jammed. Replaced active and passive hinges ( customer disassembled door ). Door is opening/ closing properly at this time. Unit is working properly at this time. Complete.
Steven W.
WASHER WHIRLPOOL WTW5000DW1 Customer canceled at door.
Steven W.
DRYER - GAS MAYTAG MGDB835DW0 "Ran diagnostics. Noisy when tumbling. Found noisy idler, worn belt, support rollers.Customer declined repair at this time."
Steven W.
RANGE-GAS WHIRLPOOL WEG750H0HZ0 SR # 7727415865. Called tech line. Found unit is in demo mode. Reset control out of demo mode. Unit is heating and light is working properly at this time. Instructed customer. Complete.
Steven W.
WASHER WHIRLPOOL WTW8500DC5 "Ran diagnostics. Had f0e4, f0e3, f3e2, f6e2, f6e3 error codes. Cleared error codes. Found cold and hot valves stuck closed. Replaced water inlet valve. Ran load size calibration, auto test cycle. Fills, agitates, drains, rinses, dispenses, and spins properly at this time."
Steven W.
M/W OTR KITCHENAID KHMS2050SSS2 Ran diagnostics. Found keypads shorted. ; ordrng 1 W10282802 (DOOR-STAINLESS)
Steven W.
REFRIGERATOR KITCHENAID KRFC300ESS03 "Ran diagnostics. Found left side of FC door not closing properly. Found left slide not aligned correctly. Adjusted gears. Found bracket bent, light switch sticking.; ordrng 1 W10571967 (GASKET- FC) and 1 W11396033 (SWITCH- LIGHT) and 2 WP13055901 (SLIDE)s and 1 WPW10330994 (BRACKET) and 1 WPW10330995 (BRACKET)"
Steven W.
DISHWASHER KITCHENAID KDPE234GPS0 "DW is not installed. Unable to test unit. Found drain loop rubber end missing, missing drain hose, toe panel retainers, hose clamp. Needs drain loop, drain hose, misc parts bag( clamp ), retainers. Called trade partners. SR # 7727416803. Customer declined repair at this time. Complete."
Steven W.
DISHWASHER KITCHENAID KDPE234GPS0 "DW is not installed. Unable to test unit. Found drain loop rubber end missing, missing drain hose, toe panel retainers, hose clamp. Needs drain loop, drain hose, misc parts bag( clamp ), retainers. Called trade partners. SR # 7727416803. Customer declined repair at this time. Complete."
Steven W.
DRYER - GAS WHIRLPOOL MGDX655DW2 Tested dryer. Not heating. Found wire off radiant sensor. Reconnected wire to sensor. Tumbling and heating properly at this time. Instructed customer to have aluminum ( not foil ) venting with elbows installed by Home Depot or installer. Complete.
Steven W.
WASHER MAYTAG MVWX655DW2 "Ran diagnostics. Had f0e5 error code. Cleared error code. Found pump to cabinet hose leaking at pump. Reinstalled hose/ clamp. Fills, agitates, drains, rinses,dispenses, and spins properly. Instructed customer on unbalanced loads. Complete."
Steven W.
DRYER - GAS WHIRLPOOL WGD5000DW3 "Won’t start. Or dry per customer. Found plugged into power tap with extension cord. Plugged into other outlet on tap. Dryer runs. Found vent has screen , foil duct. Instructed customer to call vent cleaning service, electrician. Tumbling and heating properly at this time. Complete."
Steven W.
DISHWASHER KITCHENAID KDTE334GPS0 "Ran diagnostics. Not draining at all. Found no air gap in drain line. Found rain hoe plugged. Cleared drain hose. Fills, washes, drains,rinses, and dries properly. Instructed customer to call plumber to install air gap in counter top. Instructed customer to scrape dishes before loading DW, use rinse aid for proper drying.Complete."
Steven W.
WASHER WHIRLPOOL WFW8620HW1 Called tech line. SR #7727411305. Cleaned air trap tube. Standpipe too low. Instructed customer to call plumber to install longer standpipe and P-trap. Needs pressure tube.; ordrng 1 W11314654 (HOSE- PRESSURE TUBE) and 1 W11316256 (VALVE)
Steven W.
DRYER - GAS MAYTAG MGD6630HC0 "Found blower wheel cracked, warped. Replaced blower wheel and installed noise reduction kit per service pointer # W11378591A. Tumbling and heating properly at this time. Instructed customer to have aluminum ( not foil ) ducting installed by dealer/ installer. Complete."
Steven W.
DRYER - GAS AMANA NGD4655EW2 "Tested dryer. Found noisy support rollers. Replaced support rollers,belt, and idler. Tumbling and heating properly at this time. Instructed customer foil venting is fire hazard and not approved by whirlpool. Instructed customer to call installer to install aluminum duct with elbows. Complete."
Steven W.
REFRIGERATOR KITCHENAID KRFF507HPS00 Ran diagnostics. Upper RC LEDs and FC LED are out. Found FC LED is open. Replaced FC LED. All LEDs are working properly at this time. Unit is cooling properly at this time. Complete.
Steven W.
WASHER WHIRLPOOL WFW8620HW1 "Ran diagnostics. Found f8e1 error code. Cleared error code. Found drain hose too far into standpipe. Corrected drain hose. Ran quick test cycle, drain and spin, and normal wash . Error code did NOT reappear. Valves are working properly at this time. Fills, washes, drains, rinses, dispenses, and spins properly. No P-trap in drain. Instructed customer to call plumber. Complete."
Steven W.
WASHER MAYTAG MHW5100DW0 Ran diagnostics. No error codes found. Ran quick test cycle. Softener won’t drain. Needs dispenser/ inlet valve kit per service pointer # W11025472. Found dispenser housing has residue in roof of dispenser. Dryer needs to be removed for access for service. ; ordrng 1 W11216540 (DISPENSER/ INLET KIT)
Steven W.
WASHER MAYTAG MVWC565FW1 "Replaced noisy drive belt. Ran diagnostics. No error codes found. Fills, agitates, drains, rinses, and spins properly. Complete."
Steven W.
DISHWASHER KITCHENAID KDPM354GPS0 "No power to DW. Reset breaker. Ran diagnostics. Had f2e1 error code. Ran quick test cycle. Fills, washes, drains,rinses, and dries properly. No problem found. Instructed customer to use rinse aid for proper drying. Complete."
Steven W.
OVEN JENN-AIR JJW2430DP00 Ran diagnostics. Had f2e1 error code. Found keypad shorted. Needs control panel. Replaced console assembly. Oven is working/ heating properly at this time. Complete.