Local Reviews
for Steve
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Emil - Glendora, CA
Steven was very professional and knowledgeable! He explained the problem and the process to make the repair. Great Service! Our only unfavorable comment is we have asked, during calls to the office, to update the name on our file several times to Emil Amato (not sure who Jeremy is?), with no success.
Good service
Faye - Arcadia, CA
Response from Appliance Repair Specialist:
Thank you for taking the time to respond to our review request. Please feel free to send an email to customerservice@ars.repair if there is anything else we could have done to improve our service. We appreciate your time and business.
So far so good..
Javier - Covina, CA
Repair tech did a good job, the team communicated and arrived as planned. Sadly this was for a semi new Maytag dryer, DON'T BUY THIS BRAND**
Response from Appliance Repair Specialist:
Thank you for taking the time to respond to our review request. We strive for such service and we appreciate your time and business.
Steven Watson
Evy - West Covina, CA
Amazing and knowledgeable service!
Response from Appliance Repair Specialist:
Thank you for the awesome review! We strive for such service and appreciate your business.
Oscar
Oscar - West Covina, CA
I believe that you guys are a rip off company. I gave you when I made appointment the model number and the serial number when the repairman showed up to my house he looked at the stove and push some buttons and said that the boards were no good and then he said that the boards are discontinue. Why did you guys check the boards before coming to my house he just charge me $115 for five minutes I think that’s a rip off and you taking advantage of the consumers. I don’t think I should’ve paid $115 for five minutes that he was in my house and I think I should get reimburse from your company because honestly I believe that I was taking advantage. I’m Very upset and feel that the way you do business is wrong. I’m still debating if taking legal action against your company or the repair person.
Response from Appliance Repair Specialist:
Hello Oscar, thank you for taking the time to respond to our review request, we appreciate your feedback. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. We appreciate your time and business.
Great Service
Angie - El Monte, CA
Very happy with service. Repairman was professional and courteous.
Response from Appliance Repair Specialist:
Thank you for the great review, Appliance Repair strives for such service! We appreciate your time and business.
Dishwasher
Michele - Bradbury, CA
Steven was very professional. but he was not ale to fix the problem. After he left our handy man found the problem and it is now working
Response from Appliance Repair Specialist:
Thank you for taking the time to respond to our review request. We really appreciate the feedback for it helps us to continue to make our service superior! We appreciate your time and business.
Professional, friendly and knowledgeable
Kevin Adams - Covina, CA
Our technician was easily able to diagnose and repair our dishwasher without further issues.
Response from Appliance Repair Specialist:
Appliance Repair strives for such service and we are more than glad to know your dishwasher is working like new. We appreciate your time and business.
Great service
Suzann - Azusa, CA
Response from Appliance Repair Specialist:
Thank you for the awesome rating! We appreciate your time and business.
Margaret
Margarita - Covina, CA
The service person was very nice. Not much of a talker did the repair and that was it.
Response from Appliance Repair Specialist:
Thank you for taking the time to respond to our review request. We are glad to know your appliance is up and running. We appreciate your time and business.
Joanne
Joanne - Covina, CA
Response from Appliance Repair Specialist:
Thank you for the awesome rating! We appreciate your time and business.
Liliana
Liliana - Baldwin Park, CA
Great service
Response from Appliance Repair Specialist:
Thank you for the great review! We appreciate your time and business.
bad service
Yuxin - West Covina, CA
When I bought this washer no one said it can’t be used for commercial and the specialist threaten us not to take our service anymore which we payed for it. Awful service and the problem has not been solved
Response from Appliance Repair Specialist:
Thank you for taking the time to respond to our review request. We are sorry that you weren't satisfied with your experience. We appreciate your time and business.
Nice guy
Maria - Covina, CA
The technician has been here twice and is very nice and professional.
Response from Appliance Repair Specialist:
Hello Maria! Thanks for the kind words and the time you've taken to leave a review. We are always glad to help and will continue to provide great service for you anytime!
Great service
Monique - Covina, CA
Response from Appliance Repair Specialist:
Thank you for the great review! We appreciate your time and business.
Refrigerator Repair
Bruce - San Dimas, CA
Great service
Response from Appliance Repair Specialist:
Thank you for the great review! We appreciate your time and business.
Excellent Service
Rajesh - Duarte, CA
Response from Appliance Repair Specialist:
Thank you for the awesome review! Appliance Repair strives to provide excellent & exceptional service. We appreciate your time and business.
Yolanda
Yolanda - La Puente, CA
Very good work and friendly .
Response from Appliance Repair Specialist:
Thank you for the awesome review! We strive for such service and appreciate your business.
Great service!
Mike - Covina, CA
Repairman was here on time and fixed the issue quickly.
Response from Appliance Repair Specialist:
Thank you for the awesome review! We strive to provide swift, professional service service. We appreciate your time and business.
Rene
Rene - Duarte, CA
Great service.
Response from Appliance Repair Specialist:
Thank you for taking the time to respond to our review request. We strive for such service and we appreciate your time and business.
Trish
Patricia - West Covina, CA
Friendly and down to the point of the problem.
Response from Appliance Repair Specialist:
Thank you so much for the feedback, it is pivotal for us to continue giving superior service! We are happy you had a friendly experience with Appliance Repair. If there is anything we could have done to earn that last gold star, please let us know by emailing customerservice@ars.repair. We appreciate your time and business.
Very professional service, he had no problem finding the issue with the washing machine.
Gus - West Covina, CA
Excellent service with the technician but the contact for service was not that good. My first appointment was changed and I had to call several times myself because no one picked up the phone when I attempted to call. This is even after I had left several messages to try and contact someone to discuss the appointment time. Thank you
Response from Appliance Repair Specialist:
Thank you for taking the time to respond to our review request. We really appreciate the feedback for it helps us to continue to make our service superior! If there is anything else we could have done to improve our service, please let us know by emailing customerservice@ars.repair. We appreciate your time and business.
Great service
Yolonda - Covina, CA
Steven was very efficient and knowledgeable. Took care of our service.
Response from Appliance Repair Specialist:
Thank you for taking the time to respond to our review request. We strive for such service and we appreciate your time and business.
Good technician. Excellent service.
Tho - Baldwin Park, CA
The technician is very nice. He takes time giving me the good recommendation on my refrigerator.
Response from Appliance Repair Specialist:
Thank you so much for taking the time to provide feedback. We greatly appreciate it and are glad you had an excellent experience with Stephen. Hope to work with you in the future!
knowledgeable repairman,
Stuart - Covina, CA
Very good experience with service to washer. Steve was super knowledgable about unit and gave great advice to prevent . recurrence
Response from Appliance Repair Specialist:
Hello Stuart! Thanks for the kind words and the time you've taken to leave a review. We are always glad to help and will continue to provide great service for you anytime!
Steven W.
WASHER MAYTAG MVWB865GC0 "Replaced console/ UI assembly. Ran diagnostics. Had f3e2, f2e1, f0e4 error codes. Cleared error codes. Ran load size calibration, auto test cycle. Fills, agitates, drains, rinses, dispenses, and spins properly at this time. UI is working properly at this time. Complete."
Steven W.
M/W OTR WHIRLPOOL WMH53520CB0 Ran diagnostics. Found interlock in latched position. Needs interlock kit; ordrng 1 W11244490 (interlock)
Steven W.
DRYER WHIRLPOOL WGD7120HW0 Ran diagnostics. Motor just hums. Found weak start windings. Unable to remove blower wheel. Need to break blower wheel. ; ordrng 1 WP697772 (blower wheel)
Steven W.
REFRIGERATOR MAYTAG MFF2258FEZ01 Ran diagnostics. Ice maker is leaking. Ice maker is out of stock at vendor.; ordrng 1 W10884390 (icemaker)
Steven W.
RANGE - ELECTRIC WHIRLPOOL WGE745C0FS01 "Ran diagnostics. No surface elements are working. Power to infinite switches, no power out. Found open surface elements. Needs switches, elements. ; 1 W10823729 (elmnt-surf) and 1 W10917724 (switch-inf) and 1 W11129442 (switch-inf) and 1 W11171119 (elmnt-surf) and 1 WP7403P238-60 (switch-inf) and 1 WPW10187839 (elmnt-surf) and 1 WPW10312185 (switch-inf) and 1 WPW10342780 (elmnt-surf)"
Steven W.
WASHER WHIRLPOOL WTW5105HW0 "Ran diagnostics. No error codes found. Ran component test. Hot and cold water valves are working properly. Tested regular cycle with hot water. Unit is working properly as designed. Instructed customer water temps are reduced to save water, leave detergent tray in dispenser ( never use powder detergent. Fills, agitates, drains, rinses,dispenses, and spins properly at this time. Complete."
Steven W.
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 Ran diagnostics. Found ice maker arm out of ice maker switch. Reinserted arm into ice maker switch. Ice maker is harvesting and filling properly at this time. Unit is cooling properly at this time. Complete.
Steven W.
DRYER WHIRLPOOL MGDC465HW0 Not drying per customer. Found wire off radiant sensor. Reconnected wire to radiant sensor. Tumbling and heating properly at this time. Instructed customer to have foil duct replaced with aluminum duct with elbow by duct cleaning service. Complete.
Steven W.
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Ran diagnostics. Found FC door not closing properly, FC module out, upper RC LEDs dim. ; ordrng 1 W10625067 (bracket) and 1 W10625068 (bracket) and 2 W10695459 (module)s"
Steven W.
DRYER WHIRLPOOL WGD5000DW3 "Replaced door switch assembly. Unsprung door. Tumbling and heating properly, door is working properly at this time. Complete."
Steven W.
RANGE WHIRLPOOL WFG550S0HZ1 Sensor ohms out ok( 1.09 ohms ).Replaced oven control. Tested bake. Oven is heating properly at this time. Instructed customer to preheat oven with door closed for 35 min before loading food. Complete.
Steven W.
WASHER MAYTAG MHW6630HC0 "Upon arrival, found customer tried to repair washer himself( back panel, top panel off, removed wiring diagram to try to troubleshoot.Power to ACU.No green LED. Found fuse on ACU open.Needs control, HMI.; ordrng 1 W11322883 (cntrl-elec) and 1 W11325573 (cntrl-elec) and 1 W11458345 (PUMP)"
Steven W.
REFRIGERATOR WHIRLPOOL WRS325FDAW04 "RC LEDS are dim, FC LED is out. Found needs HV, LV LED modules. ; ordrng 2 WPW10515057 (light)s"
Steven W.
WASHER MAYTAG MHW5630HW1 Ran diagnostics. No error codes found. Found door strike broken by customer. She said she couldn’t open the door after 1 day. Needs strike and latch. ; ordrng 1 W11316250 (latch) and 1 W11316914 (STRIKE)
Steven W.
WASHER MAYTAG MVWB865GC0 "Ran diagnostics. Had f3e2, f2e1, f0e4. Some buttons not responding. Found hoses reversed. Corrected hoses. Needs console.; ordrng 1 W11162441 (console)"
Steven W.
DRYER MAYTAG MGDB765FC0 Ran diagnostics. Noisy blower. Found blower rubbing on blower housing. Realigned blower housing. Tumbling and heating properly at this time. Normal sound levels. Complete.
Steven W.
OVEN KITCHENAID KEBS177SSS04 Found open bake element.Replaced bake element. Ran diagnostics. No error codes found. Oven is heating properly at this time. Complete.
Steven W.
WASHER MAYTAG MVWC565FW1 "Ran diagnostics. Vibrating when spinning. Found weak suspension rods, basket wobbling. Needs suspension rods, basket, hub, agitator. ; ordrng 1 W10528947 (drive hub kit) and 1 W10752187 (screw) and 1 W10752719 (basket) and 1 W11130362 (suspension) and 1 W11161960 (agitator)"
Steven W.
WASHER MAYTAG MVWX655DW2 "Replaced noisy Wutong belt, control. Ran calibration, auto test cycle. Fills, agitates, drains, rinses,dispenses, and spins properly at this time. Complete."
Steven W.
WASHER WHIRLPOOL WTW7000DW4 "Replaced gear case, slider, and screw. Ran diagnostics, load size calibration, and auto test cycle. Fills, agitates, drains,dispenses,rinses, and spins properly at this time. Complete."
Steven W.
WASHER MAYTAG MVW7230HW0 "Replaced drain pump. Ran diagnostics. No error codes found. Ran diagnostics cycle. Fills, agitates, drains, rinses,dispenses, and spins properly at this time. Complete."
Steven W.
REFRIGERATOR WHIRLPOOL WRF993FIFM00 "Ran diagnostics. RC ice maker not filling. Found open fill tube heater. FC ice maker not making ice. Found open FC I/M thermistor. Needs RC fill tube heater, FC ice maker.; 1 W10898289 (icemaker) and 1 W11223012 (tube-water)"
Steven W.
WASHER WHIRLPOOL MVWB765FW3 "Replaced water inlet valve/ harness. Ran diagnostics. Had f7e9 error code. Cleared error code. Ran load size calibration, auto test cycle. Fills, agitates, drains, rinses,dispenses, and spins properly at this time. Complete."
Steven W.
WASHER WHIRLPOOL WTW5000DW1 "Ran diagnostics. Had f7e1 error code. Found belt fell off pulley, splutch lock nut loose, gear case leaking oil,worn basket hub, wash plate stuck on splines. ; 1 W10528947 (drive hub kit) and 1 W10721967 (drive pulley) and 1 W10752187 (screw) and 1 W10752283 (washplate) and 1 W11395618 (CAPACITOR ) and 1 W11454734 (GEAR CASE ) and 1 WPW10006384 (drive belt)"
Steven W.
WASHER MAYTAG MVWC465HW1 "Replaced cabinet to pump hose.Ran diagnostics. No error codes found. Ran auto test cycle. Fills, agitates,drains, rinses, and spins properly at this time. No leaks at this time. Complete."
Steven W.
WASHER MAYTAG MVW6230HW0 "Ran diagnostics. Had f0e7 error code. Found gear case leaking oil badly onto splutch, capacitor, belt, and shifter. Needs gear case, splutch, shifter, capacitor, and belt.; ordrng 1 W10721967 (drive pulley) and 1 W10913953 (actuator) and 1 W11395618 (CAPACITOR ) and 1 WPW10006384 (drive belt)"
Steven W.
REFRIGERATOR WHIRLPOOL WRT518SZFM00 "Replaced control box, fan blade, filler trim. Sealed FC and RC cabinet to liner with RTV sealant. Instructed customer to allow to dry 24 hours before cleaning. Complete."
Steven W.
DISHWASHER KITCHENAID KDFE104DWH0 "Replaced rack tracks, and adjusters per service pointer # W11296667. Special project # S22916. RH adjuster defective. Picked up RH adjuster locally. Replaced RH adjuster. Latch is working properly at this time. Fills, washes, drains , rinses, and dries properly at this time. Complete."
Steven W.
WASHER WHIRLPOOL WFW6620HC0 Dispenser sent damaged 2nd time. Please have Whirlpool package this dispenser better. Part out of stock at vendor.; ordrng 1 W11465532 (DISPENSER )
Steven W.
WASHER WHIRLPOOL WTW5000DW0 "Ran diagnostics. Had f7e5, f5e1 error codes. Found worn gear case and wash plate splines, worn splutch, belt, shifter, and basket hub. Customer declined repair at this time. Complete."
Steven W.
DRYER AMANA NGD4655EW1 "Replaced timer. Tumbling and heating properly, timer is advancing properly at this time. Instructed customer to replace foil duct with rigid aluminum duct.Complete."
Steven W.
WASHER MAYTAG MVWB765FW3 "Ran diagnostics. Had f0e4, f2e1 error codes. Cleared error codes. Found LH hinge area of lid cracked. Needs lid, hinges, and water inlet valve.Lid is out of stock at vendor.; rqstng P&A on 1 W11165546 (valve) and 1 W11259006 (lid) and 1 W11399226 (HINGE RH) and 1 W11401116 (HINGE LH)"
Steven W.
DRYER MAYTAG MGDB835DW4 ". After running a while, making rattling/ scraping sound. Needs motor and blower.; 1 4392065 (dryer repair kit) and 1 W11126010 (motor-drve) and 1 WP697772 (blower wheel)"
Steven W.
WASHER AMANA NTW4516FW3 Ran diagnostics. No error codes found. Load tested normal wash. Normal sound levels at this time. Unit is working properly as designed. Complete.
Steven W.
WASHER WHIRLPOOL WTW5005KW0 "Gear case leaking oil. Replaced gear case, splutch, belt, capacitor, and shifter. Ran diagnostics. No error codes found. Ran auto test cycle, calibration. Fills, agitates, drains, rinses, and spins properly at this time. Washer in plastic drain pan. Unable to clean up all oil in pan. Complete."
Steven W.
DRYER WHIRLPOOL WGD4616FW1 "Replaced thermostat, door seal, and feet. Tumbling and heating properly at this time. Instructed customer to clean lint screen after every load, to replace foil duct with aluminum duct with 1 elbow( no foil duct ). Complete."
Steven W.
REFRIGERATOR WHIRLPOOL WRB322DMBM00 FC fan running too slow. Deiced ice on cap tube into evaporator. Replaced evaporator motor. Unit is cooling properly at this time. Frost pattern ok at this time. Complete.
Steven W.
MW OVEN COMBO KITCHENAID KEMS378YAL0 "MW is dead. Found open 20A fuse. Found has HV failure. Magnetron,diode, and fuse are discontinued by Whirlpool. Instructed customer to purchase new MW/oven combo. Complete."
Steven W.
WASHER MAYTAG MHW3505FW1 "Replaced pressure sensor . Cleaned pump filter, checked air trap- clear. Ran diagnostics. Had f3e1 error code. Cleared error code. Ran quick test cycle. Fills, washes, drains, rinses, dispenses, and spins properly at this time. Instructed customer to use less detergent. Complete."
Steven W.
DRYER WHIRLPOOL WGD92HEFC0 "Ran diagnostics. Had f4e3, f2e1 error codes. Not heating. Found wire off radiant sensor. Reconnected wire to sensor. Tumbling and heating properly at this time. Instructed customer to replace foil duct with aluminum duct with elbow, not to use extension cords. Complete."