Local Reviews
for Steve
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Michael - Monterey Park, CA
Response from Appliance Repair Specialist:
Hello Michael, We appreciate your kind words and are happy to hear you had a 5 star experience with our company! We'd love to work with you in the future and provide you with the same service you had with us again. Thank you for your service, Steve!
GREAT SERVICE
Joe - Rosemead, CA
Response from Appliance Repair Specialist:
Hey Joe, Thank you for taking the time to respond to our review request! We appreciate your positive review and are happy that you've had a great experience with our company. We look forward to working with you in the future. Good job, Steve!
Poor service
Anonymous - San Gabriel, CA
I’ve had an on-going issue with my washer which has not been resolved. On top of being 30 past the time window given, the technician that arrived was extremely rude and unprofessional. When explaining the issue to him, he interrupted me several times and would not let me finish. Even when he asked me a question and I would start to answer and he would still interrupt. It got to the point where I had to tell him to let me finish speaking. At the end, he basically told me I can’t find anything wrong and walked out the door. It’s unfortunate because the technician prior to this guy was super nice and provided great service even though he was unable to resolve the issue.
Response from Appliance Repair Specialist:
Thank you for taking the time to respond to our review request. We are sorry that you weren't satisfied with your experience. If you would like to speak with us more in depth about this manner, please feel free to email us at customerservice@ars.repair. We appreciate your time and business.
parts for range oven on hand ,great!
Isabel - Azusa, CA
Response from Appliance Repair Specialist:
Hello Isabel, Thank you for taking the time to respond to our review request! We appreciate your positive review and are happy that you've had a great experience with our company. We look forward to working with you in the future. Way to go, Steve!
No Service
Grace - Temple City, CA
Specialists' told me this newly model Whirlpool 25.07 cu. ft Refrigerator sound to be like this , can not be repaired ......? Specialists' also mentioned now not many people like to buy the side by side refrigerator any more ....? I am unhappy to know about my purchase ......?
Response from Appliance Repair Specialist:
Hello Grace, Thank you for taking the time to respond to our review request. We are sorry that you weren't satisfied with your experience. We will make sure to follow through with our technician's manager regarding the personal comments made about your refrigerator, for we try to keep personal opinion and preference to a minimum. Thank you for this feedback, as it helps us to improve on our service we provide. If you would like to speak with us more in depth about this manner, please feel free to email us at customerservice@ars.repair. We appreciate your time and business.
Stay away from this company!
Maria - Temple City, CA
Dealing with your company was a nightmare. I was never told there was a service call charge and labor fee. Maytag said repairs were complimentary. Service tech said just parts. Nobody from your customer service team said anything about a service call and labor charge BEFORE showing up at my door. I wanted to discuss this with the manager Dave but he never called me back as I was promised when I left my messages. Looked up reviews on your company and I see I’m not alone in my opinion. Dishonest, unorganized and unreliable are recurring themes. You’re lucky you get warranty calls because you’d never stay in business otherwise. If there was a stronger term than unsatisfied it applies to my experience with your company. Absolutely terrible experience.
Response from Appliance Repair Specialist:
Hello Maria, Thank you for taking the time to respond to our review request. We are sorry that you weren't satisfied with your experience. If you would like to speak with us more in depth about this manner, please feel free to email us at customerservice@ars.repair or give us a call at 661-587-1300 and ask for our customer service manager, Joel. Thank you for this feedback, for it helps us to improve on our customer service. We appreciate your time and business.
awesome service
Michael - Covina, CA
steve is a awesome specialists he arrived on time and was very nice and answer all my questions
Response from Appliance Repair Specialist:
Hi Michael, Thank you for taking the time to respond to our review request! We appreciate your positive review and are happy that you've had a great experience with our company. We look forward to working with you in the future. Way to go, Steve!
The service went great
Elaine - Duarte, CA
Response from Appliance Repair Specialist:
Hello Elaine! We appreciate your kind words and are happy to hear you had a 5 star experience with our company! We'd love to work with you in the future and provide you with the same service you had with us again. Thank you for your service, Steve!
Victor
LOZANO - Baldwin Park, CA
Great service
Response from Appliance Repair Specialist:
Hi Victor, Thank you for taking the time to respond to our review request! We appreciate your positive review and are happy that you've had a great experience with our company. We look forward to working with you in the future. Way to go, Steve!
Rude Technician
GUTIERREZ - Baldwin Park, CA
Please never send this technician to my home again. He may have mechanical skills, but seriously lacks in people skills!
Response from Appliance Repair Specialist:
Hello, We are sorry to hear that the technician was rude. We strive through every part of our process to be professional and are sad that this was not the case with your service call. If you would like to speak further about this matter, please feel free to email us at customerservice@ars.repair. Thank you for your feedback and your business.
Ms
Lowe - West Covina, CA
The ease of appointment set up was fantastic. The company called to confirm and window, then called back the next day for a one hour time frame, then called day of appt. When technician was on his way. That was great. The service man was unpleasant and didnt seem like he wanted to help me. He made several comments on why he should not be doing the repair, and blaming others, It got fixed. However I was not completely satisfied.
Response from Appliance Repair Specialist:
Hello, Thank you for your feedback. We are happy that our office was efficient and able to easily make your appointment. We strive to do all our repairs with a positive attitude and are sorry that was not your experience. If you would like to further discuss this, please feel free to email us at customerservice@ars.repair.
Emilio
ACEVES - La Puente, CA
Fridge door still not fix. Can I schedule another appointment
Kirk
LEWIS - Temple City, CA
Service man Steve was professional and a perfectionist..
Great service and great guy!
CALBERT - Los Angeles, CA
Came early, took care of everything quickly!
Fanny
CHU - El Monte, CA
Great svc
Response from Appliance Repair Specialist:
Fanny, Thank you for the positive feedback. We appreciate you time to review your service. Great job Steve and customer service team!
Great service
GUANTE - Covina, CA
Shows up and does his job. Not very friendly or talkative. Had to draw the words out of him. Aside from that, He does a good job. Thank you. Joe Guante
Response from Appliance Repair Specialist:
Hello Mr. Guante, Thank you for your feedback as it is the only way that we can continue to improve. We are happy to hear that your repair went smoothly and the job was completed. If you would like to speak further about your repair specialist , please feel free to email our customer experience team at service@ars.repair where we will reach out to you directly. Thank you again for your business.
Glenn
SUNADA - Covina, CA
Steven W.
DRYER MAYTAG MGDC215EW2 "Replaced timer. Tumbling, heating, advancing properly. Advised customer to turn timer knob clockwise only. Complete."
Steven W.
WASHER WHIRLPOOL WTW5000DW1 "Replaced gear case, splutch, wash plate, strike, hub. Ran diagnostics- no error codes. Ran calibration, auto test cycle- passed. Tested drain & spin. Fills, agitates, drains, rinses, & spins properly at this time. Advised to use less detergent. Complete."
Steven W.
REFRIGERATOR WHIRLPOOL WRT311FZDW00 Food in RC is not frozen. Temperature in RC 38f. Called tech line SR 7723457015. Unit is working as designed. Complete.
Steven W.
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Found right RC door higher than left RC door. No adjustments on RC doors. Adjusted left leg as best as possible. Unit is cooling properly at this time. Doors are closing properly at this time. Complete.
Steven W.
WASHER ADMIRAL ATW4676BQ1 "Ran diagnostics. Had f7e7 error code. Not washing or spinning. Found capacitor wire terminal backed out of connector. Reinstalled terminal. Ran calibration, auto test cycle- passed. Tested normal wash, drain & spin. Fills, agitates, drains, rinses,& spins properly. Advised to close lid before pressing start button. Complete."
Steven W.
REFRIGERATOR WHIRLPOOL WRF954CIHZ00 "Found RC heater had high resistance. Replaced heater, cover/ fan/ thermistor assembly. Had to deice RC evaporator. Ran diagnostics. RC heater coming on. Unit is cooling properly at this time. Complete."
Steven W.
RANGE WHIRLPOOL WFG515S0ES1 Replaced burner cap kit per tech line. All 4 burners are working/ igniting properly at this time. Complete.
Steven W.
OVEN IKEA IBS300DS02 "Had f9e0 error code. Incorrect electrical power to unit message. Found from L1 to L2 116 V, from L2 to neutral 231 VAC. Advised to call licensed electrician to wire unit properly. Complete."
Steven W.
WASHER MAYTAG MVWC360AW0 "Ran diagnostics. Had f7e6, f8e1 error codes. Found red capacitor wire broken. Repaired red wire. Ran calibration, auto test cycle. Fills, agitates, drains, rinses,& spins properly. Complete."
Steven W.
DRYER MAYTAG MGDC200XW2 "Found worn belt( slipping ), rollers, pulley . Replaced with dryer repair kit. Delinted base & motor. Unit is tumbling, heating properly Part WPW10717210. Advised to have rigid venting installed by plumber. Complete.; used 1 4392065 (DRYER REPAIR KIT) from stock"
Steven W.
WASHER WHIRLPOOL WTW5000DW2 "Replaced fill valve assembly. Ran diagnostics. No error codes. Ran auto test cycle- passed. Test normal wash , drain & spin. Fills, agitates, drains, rinses, & spins properly at this time. Complete."
Steven W.
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 "Right center hinge, door closer cam/ bushing too small diameter. Needs right center hinge with larger diameter pin or door with smaller diameter lower bushing"
Steven W.
REFRIGERATOR WHIRLPOOL WRF736SDAM14 Replaced fascia/ heater. Unit was not defrosted. Removed FC door for better defrosting.( ok with customer)
Steven W.
RANGE - GAS JENN-AIR PRG3010NP "Found weak broil igniter, LF igniter/ wire has high resistance, weak spark module. Needs broil, LF igniters. Igniters, venturis, orifice holders, dual burner base; ordrng 1 73001068 (BROIL IGNITER ) and 3 73001281 (ORIFICE HOLDER )s and 3 73001286 (VENTURI)s and 1 73001287 (burnr-head) and 1 WP73001323 (module- re) and 1 WP73001551 (IGNITOR, DUAL BURNER)"
Steven W.
WASHER MAYTAG MVWX655DW1 "Pre-ID parts not needed. Ran diagnostics. Had f8e1 error code. Cleared pressure tube, air trap. Cleared error code. Ran calibration, auto test cycle- passed. Fills, agitates, drains rinses, & spins properly. Complete."
Steven W.
RANGE WHIRLPOOL WFG515S0ES1 "Found LF,RF burners not igniting properly. Needs burner cap kit per tech line. ; ordrng 1 W10881749 (cap-burner)"
Steven W.
MICROWAVE KITCHENAID KEMS308SSS05 "Pre-ID part not needed.Ran diagnostics. Has f6e0 error code on both oven and MW UIs. Needs lower oven, MW UIs, ribbon cables. 5 year part warrenty. EST 300.00. Labor 185.00 2 count job. Allow extra time.; rqstng P&A on 2 WPW10237644 (harns-wire)s and 1 WPW10312206 (cntrl-elec) and 1 WPW10460454 (cntrl-elec)"
Steven W.
DRYER MAYTAG MEDC215EW1 "Only runs when PTS is pushed in. Power to relay coil. Found open relay coil. Door hard to open/ close. Needs PTS relay, strike, catch.; ordrng 1 WP3403431 (strike) and 1 WPW10117655 (relay-pts) and 1 WPW10610880 (catch)"
Steven W.
REFRIGERATOR WHIRLPOOL WRB322DMHV00 Found ice maker won’ t run when jumping T to H. Power to ice maker L to N. Replaced ice maker. Cycling properly. Advised customer to call plumber ( using saddle valve ) to install angle stop or ball valve. Unit is cooling properly at this time. Advised controls. Complete.
Steven W.
REFRIGERATOR WHIRLPOOL WRT318FZDB02 "Replaced RC door. Unit is cooling properly at this time. FC, RC doors are closing/ opening properly. Complete."
Steven W.
WASHER WHIRLPOOL WTW5000DW0 "Ran diagnostics. Had f7e1, f8e1 error codes. Found worn gear case, splutch, belt, basket hub. Wash plate needs to be broken. Pressure sensor not tripping( control ). Needs splutch, gear case, wash plate, belt, hub, control, screw. Long job. 3 count job.; rqstng P&A on 1 W10721967 (drive pulley) and 1 W10752187 (screw) and 1 W10752283 (washplate) and 1 W11035751 (gearcase) and 1 W11116590 (cntrl-elec) and 1 WPW10006384 (drive belt)"
Steven W.
WASHER WHIRLPOOL WFW7590FW0 "Ran diagnostics. Had f2e3 error code. Reinstalled UI harness. Cleared error code. Ran quick test cycle- passed. Fills, washes, drains, rinses, & spins properly. Advised to use less detergent. Complete."
Steven W.
WASHER WHIRLPOOL WTW5000DW2 Ran diagnostics. Had f8e1 error code. Found cold side of fill valve sticking partially closed( good pressure from both hoses ). Needs fill valve. Called tech line.; ordrng 1 W11210459 (VALVE)
Steven W.
DISHWASHER MAYTAG MDB4949SDZ0 "Found tub seam upper rear corner split( dented ), leaking. Needs tub. Long job. Long job. 4 count job. Advised customer to call exterminator to clean rat droppings.; ordrng 1 WPW10681507 (tub-dishwr)"
Steven W.
WASHER WHIRLPOOL WTW5000DW1 "Ran diagnostics. No error codes. Found wash plate, gear case splines stripped, worn splutch, basket hub, lid strike. Long job. 3 count job.; rqstng P&A on 1 W10528947 (drive hub kit) and 1 W10714899 (strike) and 1 W10721967 (drive pulley) and 1 W10752187 (screw) and 1 W10752283 (washplate) and 1 W11035751 (gearcase)"
Steven W.
FREEZER WHIRLPOOL WSF26C3EXF01 "Replaced FC door assembly, RC diffuser( damper ). Dispenser functions, ice maker is cycling properly. Unit is cooling properly at this time. Cleaned condenser. Advised customer to bypass reverse osmosis system. Complete."
Steven W.
MICROWAVE WHIRLPOOL WMH31017FS0 "Found cavity light flickering when door is opened. Found worn interlocks, switches. EST 242.54. Replaced interlocks, all 3 switches. Load tested ok. Cavity light is working properly. Heating, functioning properly at this time. Complete."
Steven W.
DRYER MAYTAG MGDC215EW2 Found timer not advancing. Power to timer motor. Needs timer.; rqstng P&A on 1 WPW10185981 (timer)
Steven W.
REFIRGERATOR WHIRLPOOL WRF560SMYM04 Found right RC door lower hinge area broken. Needs new door. EST 683.82. Labor 75.00. Customer to call whirlpool about possible concession.; ordrng 1 LW10413519 (dor-fip ms)
Steven W.
WASHER WHIRLPOOL WTW5000DW1 "W10721967 not received. Returned on 11/06.Ran diagnostics. Had f0e5 error code. Cleared error code. Ran calibration, auto test cycle. Found noisy motor. Needs motor, capacitor, splutch.; rqstng P&A on 1 W11158831 (CAPACITOR ) and 1 WPW10006487 (motor-drve)"
Steven W.
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Replaced FC door assembly, Left filler. Unit cooling properly. UI, dispensers are working properly at this time. Advised customer to leave FC door closed for 5 hours. Complete."
Steven W.
RANGE - GAS WHIRLPOOL WFG505M0BS3 "Replaced melted ERC ( control ), door gasket, insulation kit. Surface burners, oven are working properly at this time. Advised not to put large pots on rear burners. Complete."
Steven W.
REFIRGERATOR WHIRLPOOL WRF560SMYB04 "Replaced FC harness, door switch, ice maker. Cycled properly. Complete."
Steven W.
WASHER WHIRLPOOL WTW5000DW2 Customer had to leave. Reschedule for Wednesday 11/14; schdld next appmnt for 11/14 WED !
Steven W.
REFRIGERATOR KITCHENAID KSF26C6XYY00 "Auger motor not running. Found no power to auger motor. Found no continuity GY/ OR and BU wires. Needs FC door, meat pan. EST 1649.09. Labor 100.00.Customer declined repair. Will call whirlpool. Complete."
Steven W.
REFRIGERATOR WHIRLPOOL WRS321SDHW01 Ran diagnostics. Damper opening/ closing properly. Thermistors are within range. Found controls set at maximum settings( RC & FC ). Adjusted controls to mid- settings( normal ). Unit is cooling properly at this time. Job Complete.
Steven W.
WASHER WHIRLPOOL WTW5300SQ0 "Replaced timer, clutch, agitator. Fills, agitates, drains, rinses,spins, & timer is advancing properly. Complete."
Steven W.
WASHER MAYTAG MVWB725BW0 "SR 7723349560. Called trade partners. Ran diagnostics. Found worn tub bearings, basket hub, wash plate. Needs basket hub, bearing kit, wash plate."
Steven W.
WASHER WHIRLPOOL WTW4955HW0 "Ran diagnostics. Had f7e5 error code. Cleared error code. Found shifter screws loose . Reinstalled shifter. Ran calibration, auto test,normal cycles. Fills, agitates, drains, rinses, & spins properly. Unit is working as designed. Advised to use deep wash, deep rinse settings for better wash ability. Job Complete."
Steven W.
REFRIGERATOR MAYTAG MSB27C2XAM00 "Found filter housing dripping. Needs filter housing tube; ordrng 1 WPW10394053 (housing)"