Local Reviews
for Steve
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Mauricio - Baldwin Park, CA
perfecty service
James - Duarte, CA
Fast efficient and friendly
Monique - El Monte, CA
Tech Steven was great. Professional and got down to business with our fridge. Very knowledgeable.
Response from Appliance Repair Specialist:
Thank you for the great review we are so glad you had awesome service! We really appreciate the feedback for it helps us to continue giving superior service! Thank you for your time and business.
Great Service
Clara - El Monte, CA
Response from Appliance Repair Specialist:
Hi Clara, We appreciate your kind words and are happy to hear you had a 5 star experience with our company! We'd love to work with you in the future and provide you with the same service you had with us again.
Nice and respectable technician, job well done.
Federico - West Covina, CA
Arrive on time as expected. Straight to the subject appliance and started the job outright. Be able to finish ahead of time expected. Very professional. Not like the previous technician who was sent in our house, open the ref and didnt do anything for the simple reason that it was "dirty" it took us longer time to suffer without a ref
Response from Appliance Repair Specialist:
Hi Federico, Thank you for the awesome review! We strive for such service and we are more than happy you had a pleasant experience. Thank you for your time and business.
Repair Oven
Haige - Temple City, CA
The repair happened 5 times for one problem. But this was not the tech problem.
Response from Appliance Repair Specialist:
Hi Haige, Thanks for responding to our review request. We appreciate your feedback. If there is anything we could have done to earn that last gold star, please let us know by emailing customerservice@ars.repair. We appreciate your time and business.
Manleo - Baldwin Park, CA
Response from Appliance Repair Specialist:
Thanks for responding to our review request. We appreciate your feedback. If there is anything we could have done to earn that last gold star, please let us know by emailing customerservice@ars.repair. We appreciate your time and business.
Exceptional Service!
Robert - Covina, CA
Steven was professional and very thorough.
Great servicemen
Christine - Temple City, CA
Very knowledgeable
Great job, 100% satified.
"604Humberto - Montebello, CA
Very Helpful
Cedar Crest Apartments - El Monte, CA
Response from Appliance Repair Specialist:
Hello Cedar Crest, Thanks for responding to our review request. We appreciate your feedback. If there is anything we could have done to earn that last gold star, please let us know by emailing customerservice@ars.repair. We appreciate your time and business.
great service
Alex - El Monte, CA
Response from Appliance Repair Specialist:
Hello Alex, Thank you for the awesome review! We strive for such service and we are more than happy you had a pleasant experience. Thank you for your time and business.
Under warranty - no price
Margaret - Montebello, CA
Response from Appliance Repair Specialist:
Hi Margaret, We appreciate your kind words and are happy to hear you had a 5 star experience with our company! We'd love to work with you in the future and provide you with the same service you had with us again.
Rachel
Raquel - Monterey Park, CA
Stephen was polite, knowledgeable and so patient with all my questions.
Response from Appliance Repair Specialist:
Hello Rachel, We are happy you had a great experience with our company. We appreciate you taking the time to review your service with our company! Thank you for your time and business.
Extremely bad service
Alan - Temple City, CA
Steven Watson gets zero stars in every category. He was impatient and was one sided in favor of the washer manufacturer. Did not solve the issue of the washer shaking during use. Did not fully listen to the problem at hand and at the very least provide a replacement option to the customer's concerns about the washer shifting out of place which could cause harm to small children passing by and getting crushed. The technician blamed the customer stating that they caused the shaking due to unbalanced load. That is not true because it still shakes after balancing the load. Would never recommend!
Response from Appliance Repair Specialist:
Thank you for taking the time to respond to our review request. We are sorry that you weren't satisfied with your experience. If you would like to speak with us more in depth about this manner, please feel free to email us at customerservice@ars.repair. We appreciate your time and business.
Great work
Glen - Baldwin Park, CA
Repairperson did a fine job to make sure my freezer door closed properly.
Response from Appliance Repair Specialist:
Hello Glen, We are happy you had a great experience with our company. We appreciate you taking the time to review your service with our company! Thank you for your time and business.
Crappy coustomer services
John - Rosemead, CA
customer service sucks. They took a lot of times just to fix the problem where it wasn't that problem specifically. contact customer service and they just ignore my emails and calls.
Response from Appliance Repair Specialist:
Thank you for taking the time to respond to our review request. We are sorry that you weren't satisfied with your experience. If you would like to speak with us more in depth about this manner, please feel free to email us at customerservice@ars.repair. We appreciate your time and business.
Great service
Wing - Rosemead, CA
Technician was professional and thorough with diagnosis and repair. Great experience and will continue to be a loyal Whirlpool customer.
Needs improvement
Christian - Baldwin Park, CA
Appointments are not consumer friendly. It takes a whole week for an appointment for someone to come see the washer. Then another week for them to fix it. I was the one who contacted the company. Company never contacted me until I made them aware.
I have yet to receive a receipt showing what I paid
Peggy - Duarte, CA
Great service, price a little pricey
Gloria - Montebello, CA
Was kept informed
Karen
Fang - Rosemead, CA
Great job!
Erick
Erick - East Los Angeles, CA
Good job done, dishwasher works great
Eli - Los Angeles, CA
The only reason I'm not giving five stars is due to the fact they didn't keep the time frame I was given. Was told between 8 and 12 and technician showed up after 1 pm. This is NG when you have to miss work to wait. Job was however well done.
Curtious and professional
Gordon - Azusa, CA
Steve got straight to work and reasoned out the cause of my refrigerator problems. It didn't take him long, but he needed to come back with the fix. So he ordered the needed part and had it fixed minutes after he returned. The entire time, I felt he was courteous and professional. Good job, Steve! I wish I could rate higher!
Steven W.
REFIRGERATOR WHIRLPOOL WRF555SDHV01 Ran diagnostics- ok. Found FC light switch sticking open. Needs light switch. Adjusted FC door slides.; rqstng P&A on 1 WP12466115SP (light switch)
Steven W.
REFRIGERATOR KITCHENAID KBSN602ESS01 "Ran diagnostics- ok. Found top left RC LED, FC LEDs out. Needs LED power supply, 2 LEDs. ; ordrng 1 W10830288 (cntrl-elec) and 2 W10908166 (module)s"
Steven W.
REFRIGERATOR WHIRLPOOL WRF540CWHZ01 "Ran diagnostics- ok. Freezing items in RC per customer.Found damper sticking open. Needs damper control, thermistor.; ordrng 1 WPW10224292 (harns-wire) and 1 WPW10594329 (control)"
Steven W.
DISHWASHER KITCHENAID KDFE454CSS1 "Ran diagnostics. Had 6-1, 6-3 error codes. Found low water charge. Wash motor is working properly . Replaced fill valve. Fills, washes, drains, rinses, and dries properly. complete."
Steven W.
REFRIGERATOR WHIRLPOOL WRF99FIFM00 Replaced sensor.Leaking at right front corner. Advised customer to call back when unit is pulled out. Complete.
Steven W.
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 Ran diagnostics. No error codes. Found filter head tubing leaking at fill valve John Guest fitting. Reinstalled tube into fitting. Water tested ok. Unit is cooling properly at this time. Complete.
Steven W.
REFRIGERATOR WHIRLPOOL WRS973CIDM00 "Replaced RC evaporator thermistor with foil tape/zip tie, scroll fan/ foam assembly..ran diagnostics- ok. Unit is cooling properly at this time. Complete."
Steven W.
DRYER - GAS MAYTAG MGDC465HW0 "Timer not advancing. Found timer motor harness plug out. Reinstalled harness plug into timer motor. Timer is advancing properly, tumbling & heating properly. Complete."
Steven W.
WASHER MAYTAG MVWB765FW2 "Ran diagnostics. No error codes. Clicking sound in spin, agitation. Noise coming from bottom of gear case. ( input shaft excess play ).Replaced gear case. Ran load size calibration, auto test cycle. Fills, agitates, drains, rinses, & spins properly. Complete."
Steven W.
WASHER WHIRLPOOL WTW7500GC2 "Replaced faucet switch. Ran diagnostics. No error codes. Faucet is working properly. Fills, agitates, drains, rinses, and spins properly. Advised customer NOT to use powder detergent. Complete."
Steven W.
WASHER MAYTAG MVWB765FW2 "Only 1 lid received.Replaced broken lid. Ran diagnostics. Had f7e9, f5e2, f0e3 error codes. Cleared error codes. Ran load size calibration, auto test cycle. Fills, agitates, drains, rinses, & spins properly. Complete."
Steven W.
RANGE-GAS JENN-AIR PRG3610NP "Replaced rear center surface switch, bake ignitor. All burners are lighting properly. LF, RF burners are burning below burner bases. Per service pointer K8178714 needs LF, RF burner kit, main top. Parts are discontinued. Replaced bake ignitor. Oven is heating, igniting properly at this time. Complete."
Steven W.
DRYER - GAS WHIRLPOOL WGD7800XL0 Ran diagnostics. Found door catch broken. Replaced door catch. Door is closing/ opening properly. Tumbling and heating properly at this time. Complete.
Steven W.
DISHWASHER WHIRLPOOL WDTA50SAHZ0 "Dishes not dry per customer. Ran diagnostics. No error codes. Heater amp draw 7.8A ( dry ). Found insufficient hot water temperature, rinse aid dispenser empty. Advised customer to turn up water heater temp, purge hot water line, & use rinse aid for proper drying. Fills, washes, drains, rinses,& dries properly. Complete."
Steven W.
DRYER - GAS MAYTAG MGD6630HW0 "Ran diagnostics. Found open thermal cut-off. Replaced thermal cut-off, high limit thermostat. Dryer heating and tumbling properly at this time. Complete."
Steven W.
REFRIGERATOR WHIRLPOOL WRF954CIHM00 "Compressor running, not cooling at all. Needs compressor, FC, RC evaporators, dryer, & cover/ fan/ thermistor; rqstng P&A on 1 W11099568 (COVER- EVAPORATOR ) and 1 W11099748 (evaporator) and 1 W11107278 (compressor) and 1 W11109499 (drier-tube) and 1 W11291123 (EVAPORATOR )"
Steven W.
REFRIGERATOR WHIRLPOOL WRF532SMHV00 "Ran diagnostics- ok. Gap at top of FC door gasket to mullion causing door switch to stick, frost inside FC. Found FC inner door liner warped. Needs FC door, light switch; rqstng P&A on 1 12002646 (light switch) and 1 W11104479 (DOOR-FC)"
Steven W.
DRYER - GAS WHIRLPOOL WGD5000DW3 Won’t run. Found broken door switch actuator. Needs door switch.; ordrng 1 WPW10569603 (switch-dor)
Steven W.
REFRIGERATOR WHIRLPOOL WRS973CIDM00 "Ran diagnostics. Found RC evaporator iced up. Needs scroll fan/ insulation kit, thermistor.; rqstng P&A on 1 W10316760 (thermistor) and 1 W11098695 (fan-scroll)"
Steven W.
REFRIGERATOR WHIRLPOOL WRS325FDAW04 Unit is cooling properly at this time. Found filter cover came off at hinge. Reinstalled filter cover. Filter cover is latching properly. Complete.
Steven W.
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Ran diagnostics. Power to isolation valve, no water. Found open solenoid. Replaced isolation valve. Picked up part locally. Ran ice maker diagnostics- passed. Unit is cooling properly at this time. Water dispenser is working properly at this time. Complete."
Steven W.
WASHER WHIRLPOOL WTW8800YC0 "picked up basket hub locally. Did not order/ receive basket hub .Replaced tub bearing kit, basket hub. Had to break off basket hub. Ran diagnostics- ok. Fills, agitates, drains, rinses, & spins properly. Advised customer to run clean cycle with affresh cleaner monthly, wait 24 hours before using washer. Complete."
Steven W.
REFRIGERATOR WHIRLPOOL WRS325FDAM04 "Found diamond LED flashing, FC LED one LED out, drain tube, water supply line eaten by rat(s). Advised customer to call exterminator, plumber. Needs main RC LED, FC LED, drain tube. EST 533.16. Labor 100.00. Needs wpw10515057, wpw10515058, wpw10513550 . Customer to call back. Complete."
Steven W.
WASHER/DRYER WHIRLPOOL WET4027HW0 "Found fill valve wire harness white wire burnt( rubbed on dryer vent ). Replaced fill valve. Ran diagnostics, calibration, auto test cycle. Fills, agitates, drains, rinses,& spins properly. Complete."
Steven W.
RANGE-GAS JENN-AIR PRG3610NP "Found weak bake ignitor, shorted rear center surface switch, flames shooting out under power burners. Needs maintop, burner kit per service pointer #K8178714. W10169411 (2) and 73001579 are discontinued. EST for bake ignitor and rear surface switch is 614.39 labor 150.00.; ordrng 1 WP73001165 (igniter- 1) and 1 WP73001321 (switch- ig)"
Steven W.
WASHER WHIRLPOOL WTW7500GC2 Found faucet switch tab broke off by previous broken lid( replaced by whirlpool tech ). Needs switch.; ordrng 1 W11174420 (SWITCH-FAUCET)
Steven W.
WASHER AMANA NTW4516FW2 "Replaced main wiring harness, actuator( shifter). Ran diagnostics. No error codes. Ran auto test cycle, calibration- passed. Fills, agitates, drains, rinses,& spins properly. Complete."
Steven W.
WASHER MAYTAG MVWC565FW0 "Ran diagnostics. Had f2e1, f9e1, & f0e2. Cleared error codes. Found drain pump jammed. Unjammed drain pump. Ran auto test cycle, calibration- passed. Fills, agitates, drains, rinses, & spins properly. Advised customer to use less detergent. Complete."
Steven W.
WASHER MAYTAG FAV9800AWW "Ran diagnostics. Not spinning. Lifters are turning. Found tub bearings locked up. Needs spinner support, transmission, lifter bushings, bearings, belt. 25001089 transmission is discontinued. Advised customer to purchase new washer. EST 1511.77. Labor 400.00. ( without transmission). Customer declined repair. Complete."
Steven W.
VENT HOOD WHIRLPOOL UXT5530AAS2 Found blower wheels saturated with grease causing vibration. Needs blower assembly. EST 627.40. Labor 100.00. Customer declined repair. Complete.
Steven W.
DISHWASHER WHIRLPOOL WDTA50SAHZ0 "Found control panel popped out of panel. Reinstalled control panel. Ran diagnostics. Fills, washes, drains, rinses,& dries properly. Complete."
Steven W.
REFRIGERATOR WHIRLPOOL WRX735SDBM04 "Replaced RC LED module. Unit is cooling properly, RC light is working properly at this time.complete."
Steven W.
REFIRGERATOR WHIRLPOOL WRS325FDAM04 "Replaced diamond ( main ) LED assembly. Unit is cooling properly. RC , FC lights are working properly at this time. Complete."
Steven W.
WASHER WHIRLPOOL WFW72HEDW0 "Replaced air trap per service pointer W10803528. Replaced drain pump and pressure sensor. Ran diagnostics. Cleared error codes. Ran quick test cycle. Fills, washes, drains, rinses,& spins properly. Advised customer to use clean cycle with affresh cleaner. Complete."
Steven W.
COOKTOP KITCHENAID KFGS366VSS01 Customer canceled. Was not told of service call price. He said 115.00 is too much.
Steven W.
RANGE- GAS WHIRLPOOL WEG750H0HZ0
Steven W.
DISHWASHER MAYTAG MDB8959SFZ4 "Unit dead. Found wiring burnt in DW j- box. EST 200.00. Repaired j- box wiring. Fills, washes, drains, rinses,& dries properly at this time. Complete."
Steven W.
WASHER WHIRLPOOL WTW5000DW0 "Ran diagnostics. No error codes. Found left rear suspension rod came off cabinet. Reinstalled suspension rod. Ran calibration, auto test cycle- passed. Complete."
Steven W.
REFRIGERATOR KITCHENAID KRMF706EBS01 "Replaced FC LED, UI control. Door wiring is ok. Ran diagnostics, harvesting test- passed. Unit is cooling properly at this time. Advised customer to allow 'or ice. Complete."
Steven W.
REFRIGERATOR WHIRLPOOL WRF535SWHV00 "Replaced right RC door gasket, damper control. Ran diagnostics. Damper is opening/ closing properly. Advised customer to leave RC doors closed at least 4 hours before opening. Unit is cooling properly at this time. Complete."