Local Reviews
for Raymond

Rated 4.2 out of 5 stars based on 86 customer reviews

Map of Glendale, CA

Did not fix problem; Scheduling issues




Problem with microwave door not fixed; I have scheduled another appointment. For two appointments I told the scheduler that I was not available during a portion of the appointment window. Scheduler said fine, he would tell repairman. But both times the repairman came at a time that I had said I was not available, and I got charged $40 for an issue that was not my fault.


Response from Appliance Repair Specialist:

Hello Peter, Thank you for taking the time to respond to our review request. We are sorry that you weren't satisfied with your experience. If you would like to speak with us more in depth about this manner, please feel free to email us at customerservice@ars.repair. We appreciate your time and business.


Map of Burbank, CA

Aileen




Great service


Response from Appliance Repair Specialist:

Hi Aileen, Thank you for the awesome review! We strive for such service and we are more than happy you had a pleasant experience. Thank you for your time and business.


Map of Glendale, CA

Frustrating




I have no concerns with the technician who came to the service appointment. He was respectful and pleasant. However, it was a frustrating experience when at the initial service, the wrong part(s) were brought which delayed the fridge repair another week.


Response from Appliance Repair Specialist:

Hello Maria, Thank you for taking the time to respond to our review request. We are sorry that you weren't satisfied with your experience. If you would like to speak with us more in depth about this manner, please feel free to email us at customerservice@ars.repair. We appreciate your time and business.


Map of Los Angeles, CA

Fridge Detective




An ongoing problem with my new fridge. On the third visit, Raymond was able to find the problem! Whew! It was a noise that was so intrusive. Thank Goodness for Raymond!


Response from Appliance Repair Specialist:

Hi Barbara, We are happy you had a great experience with our company. We appreciate you taking the time to review your service with our company! Thank you for your time and business.


Map of Altadena, CA

Good service





Response from Appliance Repair Specialist:

Thanks for responding to our review request. We appreciate your feedback. If there is anything we could have done to earn that last gold star, please let us know by emailing customerservice@ars.repair. We appreciate your time and business.


Map of Los Angeles, CA

Good service and reasonable price but lack thorough diagnostic of the problem so he had to come back again and again.




Raymond is professional and on time for his appointments except for the first one which he switched to the PM from AM without notification. I had to call the office twice to figure it out.


Response from Appliance Repair Specialist:

Hi Michael, Thanks for responding to our review request. We appreciate your feedback. If there is anything we could have done to earn that last gold star, please let us know by emailing customerservice@ars.repair. We appreciate your time and business.


Map of Altadena, CA

Noises fridge




What a great experience. The company called the day before to confirm. They also texted when the repairman was on his way. Raymond showed up and was very pleasant and professional. He fixed the first issue which was a flap thing with a motor within 15 mins. He also leveled it so that the rattling sound would stop. All in all was great and so happy to have a quite refrigerator!


Response from Appliance Repair Specialist:

Hi Rebecca, Thank you for taking the time to respond to our review request! We appreciate your positive review and are happy that you've had a great experience with our company. We look forward to working with you in the future.


Map of Glendale, CA

Fast, Courteous Service




I was very pleased with my experience with Appliance Repair Specialists! They're very professional and the text who came to my house on time, courteous and knew exactly what he was doing. I would highly recommend this company!


Response from Appliance Repair Specialist:

Hi Aren, Thank you for the great review you had awesome service! We really appreciate the feedback for it helps us to continue giving superior service! Thank you for your time and business.


Map of Glendale, CA

Margarita Padron




Very pleased with the work and Raymond


Map of Los Angeles, CA

Easy Peasy




Raymond was super helpful and knowledgeable about our dryer issue. He saw the problem right away!


Serviice




I originally called my problem in on 2/6/19 and was told someone would be out the next day, didn't happen and nobody called me. Finally I called and was told he wouldn't be out till Monday 2/11/19, when he got here he told me he would have to order the parts and would be back on 214/19, nobody showed up so I called again and was informed that a repair tech would not be out till 2/20/19. When he finally got here it took him about 1/2 hour to take care of the problem. The tech was great but trying to get one sucked.


Response from Appliance Repair Specialist:

Hi Richard, Thank you for taking the time to respond to our review request. We are sorry that you weren't satisfied with your experience. If you would like to speak with us more in depth about this manner, please feel free to email us at customerservice@ars.repair. We appreciate your time and business.


Great service knowledgeable tech and polite




I’m so happy with service


Still have the problem




Our dryer is still making the noise. It sounds like it is trying to light. Click, click , click. Tried to call several times last week and no one answered.


Response from Appliance Repair Specialist:

Hello Jack, Thank you for taking the time to respond to our review request. We are sorry that you weren't satisfied with your experience. If you would like to speak with us more in depth about this manner, please feel free to email us at customerservice@ars.repair. We appreciate your time and business.


Whirlpool Service Repair 02/12/2019




RE: invoice #228105 service plan # 420165010 This is all about my service and repair of my Dryer . I wanted to call the Principals of my "extended service plan" to let them know how professional and knowledgeable is the associate "Raymond". There are people in this world that are very excellent at what they do and Raymond is an example of that. Very personable and what a great representative of the company he works for. Thank you Raymond for the great service , my dryer works beautiful .


Very quick and perfunctory. Unfortunately this is one cost to the company where he will essentially get paid to do nothing much at all. Partly becau




Don’t have a good one.


Good service and friendly.




Raymond helped fix my problem and was very friendly.


Great service





Great service




I was very grateful that Raymond Herron was able to expedite receipt of the correct part to repair my washing machine, and returning early in the morning to complete the repair, enabling me to get to work on time.


Response from Appliance Repair Specialist:

Hi Tara, We are happy you had a great experience with our company. We appreciate you taking the time to review your service with our company! Thank you for your time and business.


Great service Tech explained very clearly




Highly recommended


Response from Appliance Repair Specialist:

Hi Snyder, Thank you for the awesome review! We strive for such service and we are more than happy you had a pleasant experience. Thank you for your time and business.


Great service!




Our specialist was fantastic! He arrived in a timely manner, was friendly and helpful and ultimately fixed the issue we were having.


Response from Appliance Repair Specialist:

Hello Christopher, We are excited to hear that you had a wonderful experience with our company! We are glad to know your appliance is up and running, thanks for your time and business.


Dryer Repair




Raymond is very knowledgeable, courteous, helped to save expense. However I used the dryer after he left and it started making a loud clanking noise. I sent an email to the office and have not heard back. We are not available until next Monday.


Response from Appliance Repair Specialist:

Fello Jack, We appreciate your kind words and are happy to hear you had a 5 star experience with our company! We'd love to work with you in the future and provide you with the same service you had with us again.


Excellent Service




Raymond was absolutely fantastic! He answered all of my questions and was very efficient. He even told me what I should do to make sure my washer does not break again! Thank you Raymond!


Response from Appliance Repair Specialist:

Hello Elizabeth, Thank you for taking the time to respond to our review request! We appreciate your positive review and are happy that you've had a great experience with our company. We look forward to working with you in the future.


Waste of time- do not recommend




Since this is under warranty through Home Depot we did not have any options for the repair service . Raymond has been out 3 times to attempt to repair and we are still out of service pushing us into over 1 month without a washer . We waited for a long time to get a bearing from the manufacture and when he came to compete the repair he said he lost a piece not part of the initial repair and it went flying out and he couldn’t find it and he would need to order another piece and will be back out in a few weeks . I checked on my own and found it immediately in the tub of the washer??? I have pictures to prove it. So the issue is something else and he is giving us the run around. Wasting our time . If you can’t fix you should be honest it’s a better trait and not bold face lie to a customer .


Response from Appliance Repair Specialist:

Thank you for taking the time to respond to our review request. We are sorry that you weren't satisfied with your experience. If you would like to speak with us more in depth about this manner, please feel free to email us at customerservice@ars.repair. We appreciate your time and business.


No satisfaction for refrigerator. Not his problem. Manufacturers are at fault.




He was not at fault. Manufacturer is disgusting and unreliable!


Response from Appliance Repair Specialist:

Hello Sigrid, Thank you for taking the time to respond to our review request! We appreciate your positive review and are happy that you've had a great experience with our company. We look forward to working with you in the future.


Great service High price




On time fixed appliance in 3 visits new part needed replacing


Response from Appliance Repair Specialist:

Hi Edward, Thanks for responding to our review request. We appreciate your feedback. If there is anything we could have done to earn that last gold star, please let us know by emailing customerservice@ars.repair. We appreciate your time and business.


Raymond H.

Raymond H.

MICROWAVE KITCHENAID KMBS104ESS02 Upon arrival unit not heating. Unit just has loud buzzing noise. Needs high voltage components.; ordrng 1 W10776925 (magnetron)

Near Moorpark Way, Los Angeles, CA 91602
Raymond H.

Raymond H.

REFRIGERATOR WHIRLPOOL WRS342FIAM "Upon arrival lights not working. Voltage at lights. Needs upper RC and FC. Replaced lights and tested, unit functions as designed."

Near Weddington St, Los Angeles, CA 91601
Raymond H.

Raymond H.

DRYER MAYTAG MGD5500FW0 "Upon arrival no noise was heard. By the way cx described the noise it sounds like some change got stuck between the drum and bulkhead, unit functions as designed."

Near N Frederic St, Burbank, CA 91505
Raymond H.

Raymond H.

WASHER WHIRLPOOL CHW9160GW0

Near River Rd, Universal City, CA
Raymond H.

Raymond H.

DISHWASHER KITCHEN AID KUDE20FXXSS Upon arrival drain pump had been replaced but unit still not draining. Inspected and found rice blockage at check valve. Cleared obstruction in drain hose to garbage disposer. Tested unit. Unit functions as designed.

Near Hilldale Dr, La Cañada Flintridge, CA 91011
Raymond H.

Raymond H.

RANGE WHIRLPOOL WFG320M0BS3 "Upon arrival cx states bumper guards on grates are melting and there is a gap on the top of oven door. Replaced bumpers."

Near Polk St, Los Angeles, CA 91342
Raymond H.

Raymond H.

DISHWASHER WHIRLPOOL WDT720PADB0 "Upon arrival unit had F2E2 code. Found SP for this condition. Found UI and main control needs replaced."

Near Cartwright Ave, Los Angeles, CA 91601
Raymond H.

Raymond H.

REFRIGERATOR WHIRLPOOL KSSC42QTS00 "Installed fan blocks, bimetallic and control following all instructions. Tested unit. Unit functions as designed."

Near Riverton Ave, Los Angeles, CA 91602
Raymond H.

Raymond H.

DISHWASHER WHIRLPOOL WDT730PAHZ0 "Upon arrival unit not washing dishes. Found diverted motor stuck, just keeps clicking, needs sump assembly.; ordrng 1 W11085683 (pump&motor)"

Near Sheldon St, Los Angeles, CA 91352
Raymond H.

Raymond H.

M/W OTR KITCHENAID KMHS120ESS5 Replaced interlocks per WP. Tested unit. Unit functions as designed.

Near Cunard St, Los Angeles, CA 90065
Raymond H.

Raymond H.

OVEN KITCHENAID KEBS207SSS00

Near Lowell Ave, Glendale, CA 91214
Raymond H.

Raymond H.

RANGE KITCHENAID KSGB900ESS2 Replaced bezel knobs and panel. Tested unit. Unit functions as designed.

Near Dragonfly St, Glendale, CA 91206
Raymond H.

Raymond H.

MICROWAVE KITCHENAID KMBS104ESS02 Upon arrival unit not heating. Unit just has loud buzzing noise. Needs high voltage components.; ordrng 1 W10776925 (magnetron)

Near Moorpark Way, Los Angeles, CA 91602
Raymond H.

Raymond H.

REFRIGERATOR WHIRLPOOL WRS342FIAM "Upon arrival lights not working. Voltage at lights. Needs upper RC and FC. Replaced lights and tested, unit functions as designed."

Near Weddington St, Los Angeles, CA 91601
Raymond H.

Raymond H.

DRYER MAYTAG MGD5500FW0 "Upon arrival no noise was heard. By the way cx described the noise it sounds like some change got stuck between the drum and bulkhead, unit functions as designed."

Near N Frederic St, Burbank, CA 91505
Raymond H.

Raymond H.

DISHWASHER KITCHEN AID KUDE20FXXSS Upon arrival drain pump had been replaced but unit still not draining. Inspected and found rice blockage at check valve. Cleared obstruction in drain hose to garbage disposer. Tested unit. Unit functions as designed.

Near Hilldale Dr, La Cañada Flintridge, CA 91011
Raymond H.

Raymond H.

DRYER MAYTAG MGDB855DC4 While attempting to assemble unit after breakdown tech noticed bulkhead surface from the 10-3 o’clock position is non existent. Tech missed this first time. Needs bulkhead and drum; ordrng 1 W10861007 (bulkhead)

Near W Milford St, Glendale, CA 91203
Raymond H.

Raymond H.

REFRIGERATOR WHIRLPOOL KRFC704FSS00 Replaced controls valve and housing. Wrong cover sent. Needs evap cover.; ordrng 1 W11167902 (COVER)

Near York Blvd, Los Angeles, CA 90065
Raymond H.

Raymond H.

REFRIGERATOR WHIRLPOOL WRS315SDHZ02 "Replaced control box, thermistor and diffuser. Tested unit. Unit functions as designed."

Near W Lutge Ave, Burbank, CA 91506
Raymond H.

Raymond H.

M/W OTR WHIRLPOOL WMH31017FW0 "Replaced transformer, capacitor and fuse. Tested unit. Unit still just buzzing

Near E Olive Ave, Burbank, CA 91501
Raymond H.

Raymond H.

M/W OTR WHIRLPOOL WMH31017FW0 "Replaced transformer, capacitor and fuse. Tested unit. Unit still just buzzing.

Near E Olive Ave, Burbank, CA 91501
Raymond H.

Raymond H.

WASHER MAYTAG MVWB765FW0 Replaced control and console. Tested unit. Unit functions as designed.

Near Vine St, Glendale, CA 91204
Raymond H.

Raymond H.

WASHER MAYTAG MHW3505FW1 Upon arrival unit had same long drain code. Unit is stacked and difficult to move. Need second man.; ordrng 1 WPW10443885 (door lock) and 1 WPW10605427 (pump-water)

Near Cantaloupe Ave, Los Angeles, CA 91401
Raymond H.

Raymond H.

REFRIGERATOR WHIRLPOOL KRMF706ESS01 Upon arrival shelves not sitting proper in RC. Shelves can’t toward center of unit and will not allow for shelving to sit on same rung. Need to call tech line.

Near Thompson Ave, Glendale, CA 91201
Raymond H.

Raymond H.

MICROWAVE KITCHENAID KEMC307KSS05 Finished repair. Tested unit. Unit functions as designed

Near Ard Eevin Ave, Glendale, CA 91202
Raymond H.

Raymond H.

REFIRGERATOR MAYTAG MFI2568AES "Upon arrival unit display flashing and dispenser motor opening and closing. Found SP for this, need to replace control.; rqstng P&A on 1 W10890094 (cntrl-elec)"

Near Evelyn St, La Crescenta-Montrose, CA 91214
Raymond H.

Raymond H.

REFRIGERATOR WHIRLPOOL WRT111SFDW04 Replaced compressor. Unit passed vacuum test. Recharged with 3.0oz of r134a. Tested unit. Unit has proper heat exchange. Unit is cooling.

Near W Doran St, Glendale, CA 91203
Raymond H.

Raymond H.

REFIRGERATOR JENN-AIR JFC2290VEP8 "Upon arrival ice maker not making ice. Tested and found ice maker not cycling. Quoted cx for repair, cx approved. Replaced ice maker and tested, unit functions as designed.

Near Evelyn St, La Crescenta-Montrose, CA 91214
Raymond H.

Raymond H.

REFRIGERATOR WHIRLPOOL MFI2570FEZ05 Replaced compressor. Put in vacuum and unit held. Recharged with 4.5 oz of r134a. Tested unit. Unit has proper heat exchange and is now cooling.

Near Adelphia Ave, San Fernando, CA 91340
Raymond H.

Raymond H.

REFRIGERATOR WHIRLPOOL WRS321SDHW01 "Upon arrival condenser was making a vibrating noise, found tubing close to cabinet causing a vibrating noise. Routed tubing in a less noisy manor, tested unit. Unit functions as des goes."

Near Sunshine Terrace, Los Angeles, CA 91604
Raymond H.

Raymond H.

KITCHEN WHIRLPOOL WDT750SAHZ0 Installed pump and motor. Tested unit. Unit functions as designed.

Near Greenbriar Rd, Glendale, CA 91207
Raymond H.

Raymond H.

REFRIGERATOR KITCHENAID KSCS25MVMS00 Replaced ice maker and optics. Tested unit. Unit functions as designed.

Near Olive Ln, La Cañada Flintridge, CA 91011
Raymond H.

Raymond H.

RANGE KITCHENAID KSGB900ESS2 Panel marked as misdiagnosis actually needed for repair ordrng 1 W10913685 (panl-cntrl)

Near Dragonfly St, Glendale, CA 91206
Raymond H.

Raymond H.

REFIRGERATOR WHIRLPOOL WRS588FIHZ00 "Replaced door and tested, unit functions as designed. Instructed cx to make sure door closes all the way due to new wire limes needing to break in."

Near Bermax Ave, Los Angeles, CA 91342
Raymond H.

Raymond H.

WINE COOLER KITCHENAID KUBL204ESB00 "Replaced compressor. Vacuumed down and unit held. Charged with 4.20 OZ of r134a. Tested, unit had proper heat exchange and is cooling. No abnormal noise heard."

Near Ellington Dr, Los Angeles, CA 90068
Raymond H.

Raymond H.

REFRIGERATOR KITCHENAID KRFC300ESS01 "Upon arrival cx showed video of 2 noises. One was damper control verified through diagnostics. Replaced control, tested, no more noise from damper but did hear unit rattling. Unit not levels. Leveled unit for cx. Unit functions as designed."

Near Glen Ave, Altadena, CA 91001
Raymond H.

Raymond H.

DISHWASHER MAYTAG MDB4949SDM3 "Upon arrival unit grinding, tested and found sump motor making excessive noise; ordrng 1 WPW10591570 (pump&motor)"

Near 8th St, San Fernando, CA 91340
Raymond H.

Raymond H.

REFRIGERATOR WHIRLPOOL KSSC42QTS00 Upon arrival unit not cooling RC; ordrng 1 2182381 (BIMETAL) and 1 8201798 (block-fan) and 1 W10789107 (cntrl-elec)

Near Riverton Ave, Los Angeles, CA 91602
Raymond H.

Raymond H.

REFRIGERATOR WHIRLPOOL KRFC704FSS00

Near York Blvd, Los Angeles, CA 90065
Raymond H.

Raymond H.

REFRIGERATOR WHIRLPOOL WRX735SDHV00 "Replaced door and tested, unit functions as designed. Door needs new name plate old one won’t stick.; ordrng 1 W11223753 (NAME PLATE)"

Near Boston Ave, Glendale, CA 91214