Local Reviews
for Raymond

Appliance Repair Specialist Rated 4.4 out of 5 stars based on 196 customer reviews

Map of Castaic, CA

good service




Review of Appliance Repair Specialist

service was good. however I did NOT receive a call the day before giving me a window of time> I received a call from the technician at 1300 stating he would see me about 1600 I did not get to do an important errand I could of done had I know the time window


Response from Appliance Repair Specialist:

Thank you for taking the time to respond to our review request. We really appreciate the feedback for it helps us to continue to make our service superior! If there is anything else we could have done to improve our service, please let us know by emailing customerservice@ars.repair. We appreciate your time and business.


Map of Los Angeles, CA

He did a great job




Review of Appliance Repair Specialist


Response from Appliance Repair Specialist:

Thank you for the awesome rating! We appreciate your time and business.


Map of Santa Clarita, CA

Thorough and courteous service




Review of Appliance Repair Specialist

Ray was a consummate professional as he took the time to hear the customer’s concerns and explained his troubleshooting and solution in great detail along the way.


Response from Appliance Repair Specialist:

We are happy you had a great experience with Raymond at Appliance Repair and are more than glad to know your appliance is up and running. Thank you for taking the time to review your service with us, it is pivotal for us to continue giving superior service! We appreciate your time and business.


Map of Los Angeles, CA

Horrible service




Review of Appliance Repair Specialist

In the midst of the coronavirus epidemic my 2.5 year old Whirlpool refrigerator/freezer stopped working. Under the five year Geek Squad (Best Buy) service contract I purchased I was given Appliance Repair Specialist as the repair company. I had to wait four days for the appointment and then it was postponed an extra day. Of course, most of the food spoiled. After all that, the repair did not fix the problem. I was then told that I was no longer able to receive service as Best Buy had suspended all service calls. I was also told someone would call me back and they never did.


Response from Appliance Repair Specialist:

Thank you for taking the time to respond to our review request. We apologize that our service did not satisfy your expectations. If you would like to speak with us more in depth about this manner, please feel free to give us a call at 661-587-1300. We appreciate your time and business.


Map of Stevenson Ranch, CA

Fast and efficient




Review of Appliance Repair Specialist

Raymond was great. Diagnosed the issue and repaired my fridge quickly.


Response from Appliance Repair Specialist:

Appliance Repair strives for such service and we are more than glad to know your refrigerator is up and running, thank you for your time and business.


Map of Santa Clarita, CA

Technician was great. Office staff leave a lot to be desires.




Review of Appliance Repair Specialist

Then technician was excellent checked everything out and appeared knowledgeable. The person in the office completely changed both first and last names and badly bungled the purpose of the visit.


Response from Appliance Repair Specialist:

Thank you for taking the time to respond to our review request. We really appreciate the feedback for it helps us to continue to make our service superior! If there is anything else we could have done to improve our service, please let us know by emailing customerservice@ars.repair. We appreciate your time and business.


Map of Los Angeles, CA

Raymond was respectful, and very efficient. I would be happy to have him back to my house for another repair, if necessary.




Review of Appliance Repair Specialist

Yes you can share my Review


Response from Appliance Repair Specialist:

Thank you for the great review. We are so glad you had awesome service! We really appreciate the feedback for it helps us to continue giving superior service! Thank you for your time and business.


Map of Santa Clarita, CA

Great service




Review of Appliance Repair Specialist

Great job and customer service. Very happy!


Response from Appliance Repair Specialist:

Thank you for the great review, Appliance Repair strives for such service! We appreciate your time and business.


Map of Santa Clarita, CA

Great service & great personality & very helpful




Review of Appliance Repair Specialist


Response from Appliance Repair Specialist:

Thank you for the great review, Appliance Repair strives for such service! We appreciate your time and business.


Map of Santa Clarita, CA

Informative service person and did good work.




Review of Appliance Repair Specialist

The Service person was very professional, Informative, and well prepared with the part needed based on the complaint.


Response from Appliance Repair Specialist:

Thank you for the great review. We are so glad you had awesome service! We really appreciate the feedback for it helps us to continue giving superior service! We thank you for your time and business.


On time and excellent service




Review of Appliance Repair Specialist


Response from Appliance Repair Specialist:

Thank you for taking the time to provide feedback. We greatly appreciate it and are glad you had a pleasant experience with Appliance Repair.


Great job awesome service!




Review of Appliance Repair Specialist

Great job


Response from Appliance Repair Specialist:

Thank you for the great review, Appliance Repair strives for such service! We appreciate your time and business.


Great service




Review of Appliance Repair Specialist


Response from Appliance Repair Specialist:

Thank you so much for taking the time to provide feedback. We are glad you had a pleasant experience with Appliance Repair. Hope to work with you in the future!


Great Service




Review of Appliance Repair Specialist

Very satisfied


Response from Appliance Repair Specialist:

Thank you so much for taking the time to provide feedback. We greatly appreciate it and are glad you had a pleasant experience with Appliance Repair. Hope to work with you in the future!


Charles




Review of Appliance Repair Specialist

Much better than last technician. Explained what we needed to know. Thanks


Response from Appliance Repair Specialist:

Thank you for taking the time to provide feedback. We greatly appreciate it and are glad you had a pleasant experience with Appliance Repair.


Tech was rude and poorly behaved




Review of Appliance Repair Specialist

I was unable to be present for the service but had my tenant there to let Raymond in. I'd prepaid his company 2 days before, when I made the appt. He said they hadn't told him I'd paid and he refused to call them to confirm. He was very rude to my tenant because he wanted to collect the fee first (which I'd paid his office). He reset the machine but refused to trouble shoot to determine why it kept stopping. He was gone in 10 minutes. No service, rude. I would never recommend and they should refund my money


Response from Appliance Repair Specialist:

Thank you for taking the time to respond to our review request. We apologize that our service did not satisfy your expectations. If you would like to speak with us more in depth about this manner, please feel free to give us a call at 661-587-1300. We appreciate your time and business.


Great customer service and knowledgeable




Review of Appliance Repair Specialist


Response from Appliance Repair Specialist:

Thank you for the great review, Appliance Repair strives for such service! We appreciate your time and business.


Albert




Review of Appliance Repair Specialist

Great service


Response from Appliance Repair Specialist:

Thank you for the awesome rating! We appreciate your time and business.


Great service




Review of Appliance Repair Specialist


Response from Appliance Repair Specialist:

Thank you for the awesome review! We strive for such service and appreciate your business.


Great service




Review of Appliance Repair Specialist

Good services


Response from Appliance Repair Specialist:

Thank you for the awesome rating! We appreciate your time and business.


Very efficient and courteous




Review of Appliance Repair Specialist


Response from Appliance Repair Specialist:

Thank you for the awesome review! We strive for such service and appreciate your business.


Top Load Washer repair




Review of Appliance Repair Specialist

Technician was pleasant, knowledgeable and friendly


Response from Appliance Repair Specialist:

Appliance Repair strives for such service and we are more than glad to know your appliance is up and running, thank you for your time and business.


Needs Improvement




Review of Appliance Repair Specialist

Raymond is a nice guy and I'm sure he has the skills to replace parts fine. My complaint is that he does not have what it takes to properly diagnose an issue if it is not obvious. He spent very little time making observations of my fridge and quickly gave up saying he needed to check with the factory. I asked him to check the Freon level and he didn't want to. He said it couldn't be that because there was frost on the coils. How can you eliminate a possible cause if you don't check it. He said I would get a call Monday, I didn't. I called at the end of the day and they said Raymond had not updated the notes. Same thing on Tuesday. On Wednesday I found out he ordered parts and would be back the following week. Those parts did nothing to fix the issue. But now my ice maker does not work also. I have asked for a senior technician to come out on the next visit.


Response from Appliance Repair Specialist:

Hi Jeff, thank you for taking the time to write a review. Your satisfaction is our number one priority and we highly value your feedback. I have escalated this matter to management, please feel free to give us a call at 661-587-1300 so we can help rectify the issue. We appreciate your time and business.


Excellent Service




Review of Appliance Repair Specialist

Our technician Raymond Herron is a professional. We appreciate his excellent service.


Response from Appliance Repair Specialist:

Thank you so much for the feedback. We are excited to hear that you had a great experience with Raymond at Appliance Repair! We strive to provide excellent and exceptional service. Thank you for your time and business.


Great service




Review of Appliance Repair Specialist


Response from Appliance Repair Specialist:

Thank you for the awesome rating! We appreciate your time and business.


Raymond H.

Raymond H.

WASHER WHIRLPOOL MVWB855DC3 "Upon arrival cx states when unit agitates it makes a loud noise. Found unit has drain pan installed and is raised in the center. Raised legs to max height and tested, unit functions as designed."

Near Oak Valley Rd, Castaic, CA 91384
Raymond H.

Raymond H.

RANGE WHIRLPOOL WEG750H0HZ0 Upon arrival left front burner not igniting. Found shorted igniter. Needs igniter. ; ordrng 1 W10669526 (igntr-surf)

Near Graber Ave, Los Angeles, CA 91342
Raymond H.

Raymond H.

WASHER MAYTAG MVWX655DW1 Upon arrival unit not completing cycle. Found cold water valve not opening and control shorted. Needs control and water valve.; rqstng P&A on 1 W11116592 (cntrl-elec) and 1 W11127357 (housing)

Near Anthony Rd, Santa Clarita, CA 91390
Raymond H.

Raymond H.

REFRIGERATOR KITCHENAID KRFC302ESS00 Upon arrival cx states unit not cooling. Tested and found shorted compressor. ; ordrng 1 W10507884 (compressor)

Near Azurite Pl, Santa Clarita, CA 91354
Raymond H.

Raymond H.

WASHER MAYTAG MVWB835DW4 "Upon arrival cx states unit is not agitating or spinning and just faults out. Tested and found loose connection at motor. Secured and tested, 7nit functions as designed."

Near Foothill Blvd, Los Angeles, CA 91342
Raymond H.

Raymond H.

WASHER MAYTAG MHW3505FW1 "Upon arrival unit leaking from front. Found hair on door seal causing leak. Instructed cx on proper use and care, cleaned and tested, unit functions as designed."

Near Glenoaks Blvd, San Fernando, CA 91340
Raymond H.

Raymond H.

REFRIGERATOR WHIRLPOOL WRF535SWHZ03 Replaced compressor. Charged with 5.0 oz of r134a. Proper heat exchange unit is cooling.

Near Mandan St, Santa Clarita, CA 91351
Raymond H.

Raymond H.

REFRIGERATOR KITCHENAID KRFF707ESS01 "Replaced adapter and defrosted drain tube. Snakes with water tube, tested unit. Unit functions as designed."

Near Vía Rosa Linda, Santa Clarita, CA 91355
Raymond H.

Raymond H.

OVEN KITCHENAID KODE500ESS04 "Tried uninstalling fan blade and nut sized to shaft, cannot remove by normal means, will need to find a way to remove fan blade without damaging liner. "

Near Owen Ct, Santa Clarita, CA 91390
Raymond H.

Raymond H.

REFRIGERATOR KITCHENAID KBSD602ESS01 Upon arrival cx does not have POP. Unit will need LED modules but cx must provide POp. Need to verify before returning to home.; ordrng 6 W10843339 (module)s

Near Gabriela Ct, Los Angeles, CA 91326
Raymond H.

Raymond H.

WASHER MAYTAG MVWB765FW4 "Replaced housing and tested, unit functions as designed."

Near Onyx Ln, Castaic, CA 91384
Raymond H.

Raymond H.

WASHER MAYTAG MVWC565FW1 Replaced belt and control. Tested unit. Unit functions as designed.

Near Grammar Pl, Los Angeles, CA 91402
Raymond H.

Raymond H.

DRYER MAYTAG MEDC400BW0 "Upon arrival cx had attempted repair and rear cover, high limit and operating thermostat removed. When assembled to test unit wires are missing, did not see any broken wires, need to locate a service manual to find out what is supposed to be where so we can properly diagnose unit. ."

Near Basil Ct, Pine Mountain Club, CA 93222
Raymond H.

Raymond H.

FREEZER WHIRLPOOL KBSD608ESS01 "Upon arrival lower hinge for freezer right side not secure, screw backed out. Secured and tested, unit functions as designed."

Near Carabela Ct, Los Angeles, CA 91326
Raymond H.

Raymond H.

REFRIGERATOR WHIRLPOOL KBFN502ESS01 "Installed extension and spacer, shim and door hinge are wrong, ; ordrng 1 W10854523 (hinge-door) and 1 W11171640 (shim-hinge)"

Near Maple St, Santa Clarita, CA 91321
Raymond H.

Raymond H.

OVEN KITCHENAID KOSE500ESS04 Upon arrival cx states unit not heating properly. Measured range and drop and found an average of 334. Calibrated oven +20F. Unit functions as designed.

Near Mission Puebla, Santa Clarita, CA 91354
Raymond H.

Raymond H.

RANGE AMANA AGR4230BAW3 "Upon arrival cx left manual in oven when turning on and plastic melted to oven bottom. This is cosmetic, pop puts unit outside of warranty. Cx was aware of this and stated WP would need us to replace part. Cx paid for oven bottom. Tech installed. Unit functions as designed."

Near Sherman Way, Los Angeles, CA 91406
Raymond H.

Raymond H.

DISHWASHER KITCHENAID KDTE204GPS0 "Upon arrival cx states unit doesn’t drain. Found a broken chopstick seizing pump. Removed and tested, 7nit functi9ns as designed."

Near Magellan Ln, Los Angeles, CA 91343
Raymond H.

Raymond H.

WASHER WHIRLPOOL LSR6332KQ0 Upon arrival cx states unit not spinning clothes out. Tested and found lid switch broken not showing a closed lid.Cx declined.

Near Burnet Ave, Los Angeles, CA 91343
Raymond H.

Raymond H.

DRYER WHIRLPOOL WGD4950HW0 Upon arrival unit squealing while in use. Found motor and rollers making noise. Need motor and repair kit.; ordrng 1 279827 (motor!dryer)

Near Martha St, Los Angeles, CA 91401
Raymond H.

Raymond H.

REFRIGERATOR KITCHENAID KFIS29BBBL00 "Contacted Dustin SR 7727442301 was advised of pointer W11092686e. Needs parts per SP. ;1 212643 (sealer-gum) and 2 2185788 (clamp)s and 2 67006425 (screw)s and 2 WPW10339879 (tie-wire)s and 1 WPW10537710 (pan-drip)"

Near Old Stage Rd, Agua Dulce, CA 91390
Raymond H.

Raymond H.

FREEZER WHIRLPOOL WRX986SIHZ00 "Upon arrival cx states he heard a noise now no air flow in FC. Found shorted evap motor. Replaced and tested, unit functions as designed."

Near Trent Way, Stevenson Ranch, CA 91381
Raymond H.

Raymond H.

DRYER MAYTAG MGDB835DW4 "Upon arrival unit not heating, found open thermal cut off and broken igniter. Replaced and tested, unit functions as designed."

Near Soledad Canyon Rd, Santa Clarita, CA 91351
Raymond H.

Raymond H.

COOKTOP KITCHENAID KGCU483VSS02 "Replaced spark module and manifold, tested unit, unit functions as designed."

Near Owen Ct, Santa Clarita, CA 91390
Raymond H.

Raymond H.

RANGE KITCHENAID KODE500ESS02 "Upon arrival cx states unit has Stuck key fault. ; ordrng 1 W10801665 (cntrl-elec) and 1 W11179310 (cntrl-elec)"

Near Canyon Rim Pl, Santa Clarita, CA 91387
Raymond H.

Raymond H.

WASHER MAYTAG MVWC565FW1 "Upon arrival unit not spinning, tested and found broken belt, control shuts off after diagnostic entry and will not respond to commands, needs control and belt.; ordrng 1 W11162438 (cntrl-elec) and 1 WPW10006384 (drive belt)"

Near Grammar Pl, Los Angeles, CA 91402
Raymond H.

Raymond H.

WASHER MAYTAG MVWB850WQ0 "Upon arrival cx states unit has a leak and is making a noise when in spin, tested and did not locate a leak and spun unit and unit is loud but bearing and tub are new."

Near Herron St, Los Angeles, CA 91342
Raymond H.

Raymond H.

COOKTOP KITCHENAID KCGS550ESS01 "This cosmetic only and WP will not pay for repair , cx was informed and will call swap"

Near Ryan St, Los Angeles, CA 91342
Raymond H.

Raymond H.

RANGE MAYTAG MMV1174FZ "Upon arrival unit light bulb flickering, bulb shorting. Replaced bulb. This bulb is not accessible to cx for replacement. Tested unit. Unit functions as designed."

Near Havana Ave, Los Angeles, CA 91342
Raymond H.

Raymond H.

RESIDENTIAL REFR WHIRLPOOL WRS571CIDM01 "Replaced control, put in 8 hour defrost. Tested unit, unit functions as designed."

Near Berg St, Los Angeles, CA 91342
Raymond H.

Raymond H.

WASHER MAYTAG MVWB765FW4 "Upon arrival hot water valve not opening, needs water assembly.; ordrng 1 W11172234 (housing)"

Near Onyx Ln, Castaic, CA 91384
Raymond H.

Raymond H.

REFRIGERATOR KITCHENAID KFIS29BBBL00 Need to locate service pointer.; schdld next appmnt for 3/23 MON !

Near Old Stage Rd, Agua Dulce, CA 91390
Raymond H.

Raymond H.

RANGE WHIRLPOOL WEG750H0HZ0 Upon arrival cx states unit display is sporadic. Tested and found shorted control and console. ; ordrng 1 W11205353 (cntrl-elec) and 1 W11339755 (CONTROL)

Near Pleasantdale St, Santa Clarita, CA 91351
Raymond H.

Raymond H.

DRYER MAYTAG MGD5630HC0 "Upon arrival cx states unit displays LOc when pressing buttons, tested and found shorted control and console. ; ordrng 1 W11178024 (CONTROL) and 1 W11315727 (console)"

Near Terra Bella St, Los Angeles, CA 91402
Raymond H.

Raymond H.

WASHER WHIRLPOOL WTW8500DC5 "Upon arrival cx states unit not washing clothes, instructed cx on proper loading and cx states she is following proper loading, unit has off balance code. No obvious faults, ordering console and control.; ordrng 1 W11095624 (console) and 1 W11209420 (cntrl-elec)"

Near Babcock Ave, Los Angeles, CA 91607
Raymond H.

Raymond H.

WASHER WHIRLPOOL WFW6620HC0 "Upon arrival console not responding to touch on cycle select, all other buttons work, needs console.; ordrng 1 W11324037 (cntrl-elec)"

Near Valley Spring Ln, Los Angeles, CA 91602
Raymond H.

Raymond H.

WASHER WHIRLPOOL CAE2745FQ0 "Upon arrival cx states unit not spinning clothes out and leaving them wet, cx tried to wash a super large and heavy blanket. Tested unit empty and suspension is bouncing. Needs suspension.; ordrng 1 W10780046 (suspension)"

Near Tujunga Ave, Los Angeles, CA 91605
Raymond H.

Raymond H.

REFRIGERATOR KITCHENAID KSSS42MHW00 "Upon arrival cx states unit not cooling, Freon added but only lasts a couple days, inspected evap area and found cap tube leaking towards the inside of the liner port and cannot be repaired without destroying liner, unit is not repairable. "

Near La Canada Way, Los Angeles, CA 91040
Raymond H.

Raymond H.

WASHER WHIRLPOOL WTW7000DW0 "Upon arrival unit leaking and clicking. Tested and found shorted lid latch, burnt marks on control and water housing leaking. Needs control, latch and housing.; rqstng P&A on 1 W11173597 (housing)"

Near Brownell St, San Fernando, CA 91340
Raymond H.

Raymond H.

ICEMAKER WHIRLPOOL WRS315SDHZ02 "13017 garner street. Water valve. Upon arrival unit not making ice, ice maker cycles, valve not opening. Needs valve.; ordrng 1 WPW10179146 (valve-inlt)"

Near Garber St, Los Angeles, CA 91342