Local Reviews
for Raymond

Rated 4.2 out of 5 stars based on 57 customer reviews

Map of Los Angeles, CA

Way Overpriced!




Communications with this company were very poor. I was scheduled for an appointment and it was a no-show. It took them a long time to figure out and explain why they didn't cancel. Then when repair was made, I was charged for service call and repair and materials.


Response from Appliance Repair Specialist:

Thank you for taking the time to respond to our review request. We are sorry that you weren't satisfied with your experience. If you would like to speak with us more in depth about this manner, please feel free to email us at customerservice@ars.repair. We appreciate your time and business.


Map of Santa Clarita, CA

Shoukat





Response from Appliance Repair Specialist:

Hello Ali, We are excited to hear that you had a wonderful experience with our company! We are glad to know your appliance is up and running, thanks for your time and business.


Map of Los Angeles, CA

Raymond is fantastic.




Raymond is fantastic.He figured out what was the matter and was very helpful. I hope they appreciate him! The rest of the company is unbelievably unprofessional and gives 0 customer service. When I asked for specific morning or afternoons they said yes and then scheduled me at the end of the day. When I asked to speak to the owner I was told he doesn't take any phone calls and Crystal would call me back..... I am still waiting for her call a week later! I cannot believe that Kitchen Aid has a contract with these people who are an embarrassment of not returning calls or proper communication. At one point I spoke to 3 different people who all had different explanations why it would take 3 visits to fix my refrigerator and would never accommodate me in any of the visits as far as request time.. So totally disgusted with them.


Response from Appliance Repair Specialist:

Hi Diane, Thank you for the awesome review! We strive for such service and we are more than happy you had a pleasant experience. Thank you for your time and business.


Map of Los Angeles, CA

Terrible




Ignored my concerns. Did not attempt to repair. Still doesn’t work


Map of Los Angeles, CA

Great Service




Raymond was great! He serviced the machine and was very descriptive in explaining it to me.


Response from Appliance Repair Specialist:

Hi Marcie, We are happy you had a great experience with our company. We appreciate you taking the time to review your service with our company! Thank you for your time and business.


Map of Los Angeles, CA

Awesome




Kind, patience, knowledgeable, quality and exeptional service.


Response from Appliance Repair Specialist:

Hi Roseanne, We appreciate your kind words and are happy to hear you had a 5 star experience with our company! We'd love to work with you in the future and provide you with the same service you had with us again.


Map of Bakersfield, CA

Fast service




Our technician was very friendly & knowledgeable. He had our problem fixed in just a few minutes.


Response from Appliance Repair Specialist:

Hello Amy, Thank you for your business and positive review. We are happy to hear you had a great experience with our company and we look forward to working with you in the future


Map of Los Angeles, CA

Great, fast, professional





Response from Appliance Repair Specialist:

Hi Remmington, We appreciate your kind words and are happy to hear you had a 5 star experience with our company! We'd love to work with you in the future and provide you with the same service you had with us again.


Map of Burbank, CA

Great service technician.





Response from Appliance Repair Specialist:

Hello Maryann, Thank you for your business and positive review. We are happy to hear you had a great experience with our company and we look forward to working with you in the future.


Map of San Fernando, CA

Good service from technician




On time , and was very thorough


Response from Appliance Repair Specialist:

Hello Gabriel, Thank you for your business and positive review. We are happy to hear you had a great experience with our company and we look forward to working with you in the future.


Good job




Good


Response from Appliance Repair Specialist:

Hello Oleg, Thank you for your positive feedback and awesome review! We are happy to hear you had a pleasant experience with our company. We appreciate your time and business.


Great service




Tech was thorough and fixed the problem quickly Did it all in only one trip.


Response from Appliance Repair Specialist:

Hello Mark, Thank you for your business and positive review. We are happy to hear you had a great experience with our company and we look forward to working with you in the future.


Freezer Light




The service person was very knowledgeable and completed the service in a very short time.


Response from Appliance Repair Specialist:

Hi Hovsep. We are happy to hear you had a 5 star experience with our company! We'd love to work with you in the future and provide you with the same service you had with us again.


Maytag wasn’t what I was expecting!




The technicians service was great, the appliance I bought was not .


Response from Appliance Repair Specialist:

Hello Carmen, Thank you for the awesome review! We strive for such service and we are more than happy you had a pleasant experience.


Great service, pleasant tech




Raymond has been diligent and consistently thorough in trying to repair my oven.


Response from Appliance Repair Specialist:

Hi Rosemary, Thank you for taking the time to respond to our review request! We appreciate your positive review and are happy that you've had a great experience with our company. We look forward to working with you in the future.


Linda




Very good and helpful.


Response from Appliance Repair Specialist:

Hi Linda, We are happy to hear that we were able to get your appliance working. We appreciate your business.


Christmas Came Early!




Raymond, the repairman from Appliance Repair Specialist arrived well within his arrival window, took a look at my broken 4-1/2 year old dishwasher and basically performed some kind of magic, and wha-hah! Within 15 minutes he had my dishwasher running like new! And for only the diagnostics fee! No parts, no labor, and sooo much better than trying to buy a new dishwasher! Thank you ARS and Raymond, and Happy Holidays!


Response from Appliance Repair Specialist:

Hi Pattie! Thank you for your business and positive review. We are happy to hear you had a great experience with our company and we look forward to working with you in the future.


Outstanding Experience!




We highly recommend Raymond Herron. He did a great job fixing our slide in range! He is not only professional, but also positive and kind as a person.


Good service




Went well


Great service




Your technician was friendly and fast at what he did.


Great service




Our Whirlpool fridge had started to leak for some reason and we finally called in to get it checked out. Raymond was the technician who came out to take a look and we were completely satisfied. After a quick explanation of the issue he immediately knew what the issue was and how to fix it. After about 15-20 minutes he had resolved the issue (in a tidy way btw!) and was on his way. Thank you Raymond!


Mr.




Good job


impatient repair man




Unfortunately, the person that serviced our washer did not want to listen to me about what was wrong and in turn had to return three times. After he attempted to fix it the second time he would not wait 5 minutes after he apparently repaired it to see if it was working properly. He told me that he trouble shooted it and it was all he could do and that he did not have time to wait and see if it continued to make the grinding noise. I asked him to please wait 5 minutes and he said he could not and got very rude. I asked him, if he could wait until I phoned his company and he just left abruptly. Right after he left, I turned on the machine and within 3 minutes it began making the noise. I phoned your company and they had to call him back to try and fix it. I was very disappointed in the way he treated me and that he had to be called back out a third time because of his impatience and refusal to wait 5 minutes for the cycle to kick in.


Response from Appliance Repair Specialist:

Hello Linda, Thank you for taking the time to respond to our review request. We are sorry that you weren't satisfied with your experience. If you would like to speak with us more in depth about this manner, please feel free to email us at customerservice@ars.repair. We appreciate your time and business.


Horrible customer service—expect to take a full day off to wait for them




I set up an appointment for warranty service through Lowe’s and was assigned to this company. I was given an appointment two weeks out from 8am-noon. A few days before, I called and told the company that I had a very important job interview that day and asked approximately how long the service would take so I could schedule the interview. They offered to put me on the 8 am slot to be sure I’d make it to my interview in the afternoon. The day before, they called me and said the window was changing to 1-5 pm—without any concern for whether I was available or any apologies for changing. I was able to rearrange my schedule for them, and then the repairman came for about 10 minutes and said he had to order a part and would come back in a week but that I’d have to wait at home for another 4 hour window. I told the company I work on the only day they were available and that I wouldn’t be back until 1 pm at the earliest. They said ok and made a note of it. The day of the appointment they called me at 12:15 and said they would be there in 15 minutes. They have no regard for the customer’s schedule and expect that I can just cancel everything important to me at the last minute to accommodate them. I’m an emergency doctor and can’t just leave my sick patients to die just because an appliance company can’t bother to come when they say they’ll come. If I had a choice (which I don’t given that this is who Lowe’s contracts with), I would never choose this company for being so rude and inconsiderate. The only good thing was that my technician seemed competent and hopefully fixed the problem, but he had no control over the schedule.


Response from Appliance Repair Specialist:

Hello Jennifer, We appreciate your kind words and are happy to hear you had a 5 star experience with our company! We'd love to work with you in the future and provide you with the same service you had with us again.


Excellent service




Raymond arrived on time, completed the work quickly with a high quality.


Response from Appliance Repair Specialist:

Hi Samuel, Thank you for your business and positive review. We are happy to hear you had a great experience with our company and we look forward to working with you in the future. Thank you for your service, Raymond!


Raymond H.

Raymond H.

OVEN JENN-AIR JJW2727DS02 "Upon arrival upper oven door had broken inner glass. Glass cleaned up by cx already. Installed inner glass and tested, unit functions as designed."

Near Vanowen St, Los Angeles, CA 91605
Raymond H.

Raymond H.

REFRIGERATOR KITCHENAID KBSD608ESS00

Near Delano St, Los Angeles, CA 91401
Raymond H.

Raymond H.

DISHWASHER WHIRLPOOL WDF760SADW0 "Replaced dispenser, sump and drain pump. OWI sensor fell apart upon removal. Needs sensor; ordrng 1 WPW10705575 (sensor)"

Near N Maple St, Burbank, CA 91505
Raymond H.

Raymond H.

DRYER WHIRLPOOL WGD75HEFW0 "Upon arrival cx states unit not drying properly, tested and found F3E1 shorted exhaust thermistor. Tested and found thermistor out of range. Thermistor is covered; ordrng 1 WP8577274 (thermistor)"

Near N Screenland Dr, Burbank, CA 91505
Raymond H.

Raymond H.

DISHWASHER WHIRLPOOL WDT730PAHZ0 "Upon arrival cx stated unit not washing. Found weak sump. Replaced sump and tested, unit functions as designed. Placed into service diagnostic to recalibrate."

Near Cleland Ave, Los Angeles, CA 90065
Raymond H.

Raymond H.

REFRIGERATOR MAYTAG MFI2570FEB01

Near Idlewood Rd, Glendale, CA 91202
Raymond H.

Raymond H.

REFRIGERATOR WHIRLPOOL WRX988SIBM00 "Replaced valve, ice maker and adapter. Tested unit. Unit functions as designed."

Near Orcas Ave, Los Angeles, CA 91040
Raymond H.

Raymond H.

DRYER WHIRLPOOL WGD4800XQ1 "Upon arrival cx states unit is heating properly and smells gas when runnng. Tested and found leak in regulator, unit also has siezed rollers. Need dryer repair kit and gas burner. ; ordrng 1 4392065 (dryer repair kit), 1 W10823508 (burner-gas)"

Near Radford Ave, Los Angeles, CA 91606
Raymond H.

Raymond H.

REFRIGERATOR KITCHENAID KRFC300EWH01 Replaced harness and tested unit. Unit functions as designed.

Near Hamlin St, Los Angeles, CA 91406
Raymond H.

Raymond H.

OVEN WHIRLPOOL GBD307PDB6

Near Cumpston St, Los Angeles, CA 91401
Raymond H.

Raymond H.

OVEN IKEA IBS550DS01 "Replaced panel and latch, tested unit. Unit functions as designed."

Near N Valley St, Burbank, CA 91505
Raymond H.

Raymond H.

WASHER WHIRLPOOL WTW8500DC1 "Replaced her case, spammer nut, and washplate. Tested unit. Unit functions as designed."

Near N Lincoln St, Burbank, CA 91504
Raymond H.

Raymond H.

RANGE JENN-AIR JXDR7361VS "Upon arrival cx stated unit won’t turn on or operate. Tested and found power at board but no power coming from board"

Near La Crescenta Ave, La Crescenta-Montrose, CA 91214
Raymond H.

Raymond H.

DRYER MAYTAG MGDC215EW0 "Upon arrival cx stated unit not heating and making noise while in use tested and found siezed rollers. Also found thermal fuse open. Bypassed fuse and tested, gas coils short cycling. Needs gas coils thermal fuse and repair kit.; ordrng 1 4392065 (dryer repair kit) and 1 WP3392519 (fuse-thrml) and 1 WPW10328463 (coil-valve)"

Near Oakflat Ct, Santa Clarita, CA 91321
Raymond H.

Raymond H.

REFIRGERATOR MAYTAG MRT118FFFM00 "Upon arrival cx stated unit not cooling. Inspected and found partial frost pattern, pulled unit had due dryer installed, found leak coming from valve core being loose. Also found start device burned. Put unit in vacuum and unit held vacuum. Charged with 4.20oz of r134. Tested and had good heat transfer full frost pattern."

Near Livingston Ave, Valencia, CA 91355
Raymond H.

Raymond H.

WASHER MAYTAG MVWB725BW0 "Upon arrival cx states unit still displaying UL during cycle. Found unit unlevel with tub sitting on back panel. Cx has had unit this way for years no problems, contacted Rich SR7723908995 and discussed, was told bearing should be replaced per SP. removed top panel and tub ring, found hole rubbed in tub. Needs tub. Installed panel and part; ordrng 1 W10381078 (outer tub)"

Near Fyler Pl, Los Angeles, CA 90065
Raymond H.

Raymond H.

COOK TOP JENN-AIR JGC8536ADS Upon arrival cx states right rear burner not igniting. Tested and found igniter not arcing. Needs burner head.

Near N Central Ave, Glendale, CA 91202
Raymond H.

Raymond H.

REFIRGERATOR WHIRLPOOL WRS588FIHZ00 Wrong part ordered; ordrng 1 LW11037733 (FC DOOR STAINLESS)

Near Bermax Ave, Los Angeles, CA 91342
Raymond H.

Raymond H.

REFRIGERATOR WHIRLPOOL WRT519SZDW

Near Kellogg Ave, Glendale, CA 91202
Raymond H.

Raymond H.

COOKTOP WHIRLPOOL JGD8345ADW "Replaced burner, brass seal Venturi and igniter. Tested, burner not igniting, igniter defective. Voltage present.; ordrng 1 74004053 (IGNITOR)"

Near La Maida St, Los Angeles, CA 91601
Raymond H.

Raymond H.

WASHER MAYTAG MVWX655DW1 "Upon arrival cx states there is loud clicking noises when washing and in spin. Tested and found drive pulley stripped. Replaced pulley and tested, unit functions as designed."

Near Dexter Dr, Santa Clarita, CA 91350
Raymond H.

Raymond H.

REFRIGERATOR WHIRLPOOL WRS325SDHZ00

Near Lasaine Ave, Los Angeles, CA 91406
Raymond H.

Raymond H.

WASHER WHIRLPOOL WFW92HEFC0 "Upon arrival cx states dispenser is broken, found dispenser cracked. Replaced dispenser and tested, unit functions as designed."

Near S Avenue 50, Los Angeles, CA 90042
Raymond H.

Raymond H.

REFRIGERATOR MAYTAG MFI2569YEM0 Replaced ice maker and baffle. Tested unit. Unit functions as designed.

Near Haynes St, Los Angeles, CA 91411
Raymond H.

Raymond H.

"VENT HOOD," JENN-AIR JXDR7361VS

Near La Crescenta Ave, La Crescenta-Montrose, CA 91214
Raymond H.

Raymond H.

REFRIGERATOR WHIRLPOOL WRX988SIBM01 "Replaced control, harness wire and motor evap. Tested unit unit functions as designed. Put unit in 8 hour defrost mode."

Near Montford St, Los Angeles, CA 91331
Raymond H.

Raymond H.

WASHER WHIRLPOOL WTW4800BQ0 Installed tub ring. Tested unit. Unit functions as designed.

Near Lucas St, San Fernando, CA 91340
Raymond H.

Raymond H.

WASHER MAYTAG MVWB835DC4 Upon arrival cx states unit not draining clothes. Inspected and found unit had overload and off balance code. Cx not loading properly. Washed large comforter and would not spin out at end. Instructed cx on proper use and care of unit.

Near Raleigh St, Glendale, CA 91205
Raymond H.

Raymond H.

OVEN JENN-AIR JGRP436WP01 "Replaced controls and tested, unit functions as designed."

Near Ross St, Glendale, CA 91207
Raymond H.

Raymond H.

RANGE KITCHENAID KSGG700ESS1 "Replaced harness and tested, unit functions as designed."

Near Burbank Blvd, Los Angeles, CA 91607
Raymond H.

Raymond H.

WASHER WHIRLPOOL WTW7000DW0 "Replaced control, console, and lid lock. Tested, unit functions as designed."

Near Tujunga Ave, Los Angeles, CA 91606
Raymond H.

Raymond H.

WASHER WHIRLPOOL WFW3090GW Upon arrival cx states unit will power on but just flashes and is unresponsive. Inspected and found control lock initiated. Instructed cx on proper use and care of unit. Unit functions as designed.

Near Riverside Dr, Los Angeles, CA 91423
Raymond H.

Raymond H.

DRYER ROPER RGD4516FW0 Upon arrival cx states unit takes too long to dry and lint builds up on back of lint screen. Tested and found restricted vent. Unit heating and functions as designed. Cx needs to get vents cleaned.

Near Aldergrove St, Los Angeles, CA 91342
Raymond H.

Raymond H.

REFRIGERATOR WHIRLPOOL WRT111SFDW03

Near E Windsor Rd, Glendale, CA 91205
Raymond H.

Raymond H.

FREEZER WHIRLPOOL GB2FHDXWQ02 "Upon arrival FC door wouldn’t stay shut. Found siezed sliders not closing fully. Replaced sliders and tested, unit functions as designed."

Near Fischer St, Glendale, CA 91205
Raymond H.

Raymond H.

WASHER WHIRLPOOL MHW5500FW1 "Upon arrival cx states unit not working, inspected and found long fill code. Removed top panel to test water valve and found loose connection at valve. Secured connection and tested. Unit functions as designed."

Near Asbury St, Los Angeles, CA 90065
Raymond H.

Raymond H.

DISHWASHER KITCHENAID KDTE204ESS1 "Replaced dispenser and sump. Tested, unit functions as designed."

Near N California St, Burbank, CA 91505
Raymond H.

Raymond H.

REFRIGERATOR WHIRLPOOL WRF555SDFZ06 "Installed ice box fan motor, tested unit. Unit functions as designed, unit must regulate to proper temp."

Near W Magnolia Blvd, Los Angeles, CA 91607
Raymond H.

Raymond H.

REFRIGERATOR WHIRLPOOL WRS325SDHW01 "Replaced diffuser and tested, unit functions as designed."

Near N Keystone St, Burbank, CA 91506
Raymond H.

Raymond H.

REFRIGERATOR WHIRLPOOL WRX735SDHZ01 replaced control and unit still not cooling. Contacted David SR 7723886375 and discussed. Found FC thermistor OOR. Needs thermistor.; ordrng 1 W10316760 (thermistor)

Near Balboa Blvd, Los Angeles, CA 91406