Local Reviews
for Randy

Appliance Repair Specialist Rated 4.5 out of 5 stars based on 148 customer reviews

Map of Los Angeles, CA

Wonderful experience! Technican was very clean and polite, on time and figured out the problem real fast! Wasn’t a big deal, one of the settings got




Review of Appliance Repair Specialist

I was impressed with the quality of service


Response from Appliance Repair Specialist:

We are thrilled to hear that you had a wonderful experience with our technician Randy! We strive to provide timely, clean and polite service at Appliance Repair. Thank you for your time and business.


Map of Los Angeles, CA

Some hits, many misses.




Review of Appliance Repair Specialist

My refrigerator took 3-4 trips by the Appliance Repair Specialists and 4 months to be fixed. Not sure if it was diagnosed thoroughly the first 2x. Anytime a part was on backorder, I was told to call the mfr., to expedite, I feel this should be part of their service. I feel that they should use all their resources to find the part and not rely on the customer to do their work, of course I did call the mfr., it was the holidays and I needed my refrigerator. I was told I would get a courtesy call for an 8 hour window, didn't always happen. The refrigerator is now fixed (crossed fingers) and I'm thankful, but it was not a great experience.


Map of Los Angeles, CA

Customer service. YES




Review of Appliance Repair Specialist

Efficient. Courteous!


Response from Appliance Repair Specialist:

Thank you for the awesome review! Appliance Repair strives to provide efficient. and courteous service. We appreciate your time and business.


Map of Los Angeles, CA

Total Satisfaction




Review of Appliance Repair Specialist

Randy kept to his schedule and provided excellent service! He answered all of my questions and kept surroundings tidy and clean. He treated me as a valued customer and in turn, he should be treated as a valued employee! Thank you Randy!


Response from Appliance Repair Specialist:

Thank you so much for the feedback. We are excited to hear that you had a great experience with Randy at Appliance Repair! We strive to provide excellent and exceptional service. Thank you for your time and business.


Map of Los Angeles, CA

Ice maker not making ice




Review of Appliance Repair Specialist

Please come back and fix the maker!!!!!


Response from Appliance Repair Specialist:

Hi Judy, thank you for taking the time to write a review. We strive to continue improving our service. I have escalated this matter to management, also please feel free to send an email to customerservice@ars.repair if you have additional feedback. We appreciate your time and business.


Map of Los Angeles, CA

Excellent Service




Review of Appliance Repair Specialist


Response from Appliance Repair Specialist:

Thank you for the awesome rating! Appliance Repair strives to provide excellent & exceptional service. We appreciate your time and business.


Map of Los Angeles, CA

Repaired ice maker is not working




Review of Appliance Repair Specialist

Repaired ice maker is not working


Response from Appliance Repair Specialist:

Thank you for taking the time to respond to our review request. If there is anything else we could have done to better your experience, please let us know by emailing customerservice@ars.repair. We appreciate your time and business.


Map of Los Angeles, CA

Handle




Review of Appliance Repair Specialist

Good Tech. Deserves a raise.


Response from Appliance Repair Specialist:

Thank you for the great review! We appreciate your time and business.


Map of Los Angeles, CA

The greatest best service ever, thanks to Randy C




Review of Appliance Repair Specialist

Randy is a caring Person and great at his work his service was awesome, your company is very lucky to have Randy C be part of your team. Thank you Randy C


Response from Appliance Repair Specialist:

Thank you so much for the feedback. We are excited to hear that you had a great experience with Randy at Appliance Repair! We strive to provide excellent and exceptional service. Thank you for your time and business.


Map of Los Angeles, CA

Good service




Review of Appliance Repair Specialist

Showed up on time, fixed the machine in a matter of minutes!


Response from Appliance Repair Specialist:

Appliance Repair strives for such service and we are more than glad to know your appliance is working like new. We appreciate your time and business.


Tec was awesome




Review of Appliance Repair Specialist


Response from Appliance Repair Specialist:

Thank you for the awesome review! We appreciate your time and business.


Edward




Review of Appliance Repair Specialist

Great service


Response from Appliance Repair Specialist:

Thank you for the great review! We appreciate your time and business.


Effective visit




Review of Appliance Repair Specialist

Prompt and efficient


Response from Appliance Repair Specialist:

Thank you for the awesome review! We strive to provide prompt, efficient service service. We appreciate your time and business.


Dishwasher repair




Review of Appliance Repair Specialist


Response from Appliance Repair Specialist:

Thank you for taking the time to respond to our review request. If there is anything else we could have done to earn that last gold star, please let us know by emailing customerservice@ars.repair. We appreciate your time and business.


Great service on oven and fridge!




Review of Appliance Repair Specialist

They did such a fantastic job on my I oven I called them back for the fridge. I have struggled with shifty repair men for a long time to the point where I started fixing things myself when I could. I’m so glad I found appliance repair specialists. I can trust them, they get right to the heart of the problem and only fix what’s actually broken at a fair price. They are fully modern and paperless which allows them to give fast and efficient service. And of course their technicians are the best part - fast, friendly and most importantly - honest. I won’t ever use anyone else.


Response from Appliance Repair Specialist:

We are thrilled to hear that you had a wonderful experience with Appliance Repair Specialist! We strive for such service and are more than glad to know your appliance is up and running. We really appreciate the feedback for it helps us to continue giving superior service! Thank you for your time and business.


Marco




Review of Appliance Repair Specialist

Great service. Tech was respectful and knowledgeable.


Response from Appliance Repair Specialist:

Thank you for the great review, Appliance Repair strives for such service! We appreciate your time and business.


Great Service




Review of Appliance Repair Specialist

Randy is knowledgeable, polite and on time.


Response from Appliance Repair Specialist:

Thank you for taking the time to provide feedback. We greatly appreciate it and are glad you had a pleasant experience with Randy at Appliance Repair.


Good Service




Review of Appliance Repair Specialist


Response from Appliance Repair Specialist:

Thank you for the awesome rating! We appreciate your time and business.


freeze light




Review of Appliance Repair Specialist

They sent the tech out without the replacement light so he had to come another day after I called back. But the Tech was very good and nice to deal with.


Response from Appliance Repair Specialist:

Thank you for taking the time to respond to our review request. We really appreciate the feedback for it helps us to continue to make our service superior! If there is anything else we could have done to improve our service, please let us know by emailing customerservice@ars.repair. We appreciate your time and business.


Awesome customer service.




Review of Appliance Repair Specialist

Very professional, from scheduling an appointment up until the the job was done. Randy was very polite, professional, and very knowledgeable with his work. Their price is awesome too!


Response from Appliance Repair Specialist:

We are thrilled to hear that you had a wonderful experience with our technician Randy! We strive for such service and are more than glad to know your appliance is up and running, thank you for your time and business.


Great service




Review of Appliance Repair Specialist


Response from Appliance Repair Specialist:

Thank you for the great review! We appreciate your time and business.


The best service tech




Review of Appliance Repair Specialist

From start to finish. Great service. Kept informed


Response from Appliance Repair Specialist:

Hello John! Thanks for the kind words and the time you've taken to respond to our review request. We are always glad to help and will continue to provide great service for you anytime!


Kitchen Aid Dishwasher Repair - Electronics Panel and Pump & Motor




Review of Appliance Repair Specialist

Both the initial service call and repair call technicians arrived on time, were courteous and professional, and went about their work quickly. Your company's automated appointment alert and confirmation system works well. While I rate my overall experience as very good, I think the $200 labor charge for the 45 minutes it took the repair tech to do the work is excessive. I had your company perform the repair since it was in part done under warranty, and it was Maytag Corp. that directed me towards using you. However I would hesitate to use ARS again due to the very high labor charges. It's the high labor charge that caused me to reduce my overall experience rating to three stars. It has also been my experience with other appliance repair companies that the cost of the initial diagnostic service call comes off the total cost of the repair job if I go through with it and is not a separate charge as is your policy. That charge is usually in the range of $65-$85, whereas yours was $115. There was one other issue I think could have been handled better. It turned out that the part under warranty, the electronic control panel was unavailable through your suppliers and my initial repair appointment was cancelled. I had called to check in several times and was told there wasn't any firm date on when it might arrive. Finally on my third or fouth time checking in, one of your people advised me to call Maytag and see if they could get the part. That's what I did and, and why my repair finally got done. While I appreciate the tip and the resolution, I don't understand why your company couldn't have reached out to Maytag as soon as it was clear you couldn't get the part. If there's some reason you're not allowed to that it should have been explained to me right up front and I could have called Maytag a month earlier to make the request for the part.


Response from Appliance Repair Specialist:

Thank you for taking the time to respond to our review request. We really appreciate the feedback for it helps us to continue to make our service superior! If there is anything else we could have done to improve our service, please let us know by emailing customerservice@ars.repair. We appreciate your time and business.


Wonderful service , prompt and friendly .. Randy provides A+ service .




Review of Appliance Repair Specialist


Response from Appliance Repair Specialist:

Hello Bella! Thanks for the kind words and the time you've taken to respond to our review request. We are always glad to help and will continue to provide great service for you anytime!


Great service




Review of Appliance Repair Specialist

Very polite repair specialist.


Response from Appliance Repair Specialist:

Thank you for the awesome review! We strive for such service and appreciate your business.


Randy C.

Randy C.

DISHWASHER WHIRLPOOL MDB9979SKZ0 F9E1Not draining. Won’t go into test. Found unit working but bad board. ; ordrng 1 W11410063 (BOARD)

Near Verdale Ave, Val Verde, CA 91384
Randy C.

Randy C.

WASHER MAYTAG MVWB765FC3 F0E3 overload F7E9 locked rotor Found complaint makes loud noise. Also jumps times through out cycle. Found loose stator plate. Was almost off. Installed properly and ran diagnostics. Sounds off like loose connection at the gearcase and stator. ; ordrng 1 W11161960 (agitator) and 1 W11260238 (rotor) and 1 W11393685 (GEARCASE )

Near 8th St, Santa Clarita, CA 91321
Randy C.

Randy C.

REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Removed and replaced compressor. Installed uv drier. Ran vacuum. Holds pressures. Charged w 4.50 of refrigerant. No leaks detected. Allow 24 hours for proper cooling job complete.

Near Tibbetts St, Los Angeles, CA 91342
Randy C.

Randy C.

WASHER WHIRLPOOL WTW5000DW3 Loud banging noise no error codes. Checks good Customer instruct on Yusen care

Near Kingsbury St, Los Angeles, CA 91345
Randy C.

Randy C.

REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Removed and replaced icemaker filled up now working as designed.

Near Encino Ave, Los Angeles, CA 91325
Randy C.

Randy C.

REFRIGERATOR KITCHENAID KBSD608ESS01 "Cx had techs out before broke her door connection and used tape. Mia placed the screw. Needs two techs for repair ; ordrng 1 2302879 (hinge,bottom fzr) and 1 W10800793 (dor-fip us) and 1 W11474472 (SCREE)"

Near Carabela Ct, Los Angeles, CA 91326
Randy C.

Randy C.

RANGE - ELECTRIC WHIRLPOOL WFG320M0BS Installed bulb now working as designed

Near Woodman Ave, Los Angeles, CA 91331
Randy C.

Randy C.

OVEN KITCHENAID KODE307ESS03 Removed and replaced entire wire harness assembly. Took longer than expected. Re wired all the way down and tested now heating up as designed. Job complete.

Near Leghorn Ave, Los Angeles, CA 91401
Randy C.

Randy C.

REFRIGERATOR WHIRLPOOL WRS555SIHZ03 Installed parts now working as designed job complete

Near Hartsook St, Los Angeles, CA 91607
Randy C.

Randy C.

DRYER WHIRLPOOL WGD9400SW0 "Unit making noise. Bad idler. ; ordrng 1 279640 (pulley,idler)"

Near Royal Oak Rd, Los Angeles, CA 91436
Randy C.

Randy C.

COMPACTOR KITCHENAID KTTS505ESS0 Container not sliding properly ; ordrng 1 WPW10451276 (container)

Near Falcon Crest Way, Los Angeles, CA 91326
Randy C.

Randy C.

REFRIGERATOR WHIRLPOOL WRX735SDBM04 Removed and replaced gasket Replaced motor evaporator. Gear broke ; ordrng 1 W10277360 (gear)

Near Gerald Ave, Los Angeles, CA 91344
Randy C.

Randy C.

REFRIGERATOR KITCHENAID KSRB25FHSS04 Installed ice maker. Now working as designed. job complete

Near Alginet Dr, Los Angeles, CA 91436
Randy C.

Randy C.

REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Control won’t respond to test. Faulty control. ; ordrng 1 W10613576 (overlay control) and 1 WPW10503278 (refer elect cont brd)

Near Wordsworth Ln, Stevenson Ranch, CA 91381
Randy C.

Randy C.

REFRIGERATOR KITCHEN AID KRFC704FSS01 Installed icemaker now working as designed job complete.

Near Grey Pl, Stevenson Ranch, CA 91381
Randy C.

Randy C.

REFRIGERATOR KITCHEN AID KSSC48QMS00 Found inverter board dead. Needs board. Won’t power compressor. Compressor should be fine. Once inverter board is installed only have to wait 24 hours for cooling. ; ordrng 1 W10629033 (inverter box)

Near Teller Ave, Agua Dulce, CA 91390
Randy C.

Randy C.

REFRIGERATOR KITCHENAID KSSC48QVS02 Went to replace extensions we’re wrong size. Technician used his wits to add more film two door to support the damage that wore off. Technician got rid of noise. If this issue persists customer will need a whole new refrigerator door due to wear and tear. Job complete

Near Saddlebow Rd, Bell Canyon, CA 91307
Randy C.

Randy C.

REFRIGERATOR KITCHENAID KRMF706ESS01 Install parts. Now working as designed job complete

Near Blairmoore St, Los Angeles, CA 91311
Randy C.

Randy C.

RANGE JENN-AIR JGRP548WP02 Found unit door had fell off hinge. Took off and fixed. Now opening and closing properly. Job complete.

Near N Darcy Way, Los Angeles, CA 91326
Randy C.

Randy C.

VENT HOOD WHIRLPOOL JXW9036HP1 Customer has venting issues. Referred to build her. Ops working as designed.

Near Pine Cone Cir, Los Angeles, CA 91326
Randy C.

Randy C.

REFRIGERATOR KITCHENAID KRFF707ESS01 Bad module. Installed module from truck. Now working as designed job complete

Near San Fernando Mission Blvd, Los Angeles, CA 91326
Randy C.

Randy C.

RANGE - ELECTRIC KITCHEN AID KODC304ESS Loose connection at board. Connected now reading as designed job complete.

Near Calle Vista Cir, Los Angeles, CA 91326
Randy C.

Randy C.

REFRIGERATOR WHIRLPOOL WRS325SDHZ05 Found water valve not working. Icemaker ice clogged at Phil tube. Bad valve. ; ordrng 1 WPW10179146 (valve-inlt)

Near Valerio St, Los Angeles, CA 91405
Randy C.

Randy C.

WASHER MAYTAG MVWC565FW2 concern won’t start. Drain pump running. Found unit had excess soap usage. Customer instruct on using care. Customer had sheets loaded improperly Job complete.

Near Hiawatha St, Los Angeles, CA 91344
Randy C.

Randy C.

REFRIGERATOR KITCHEN AID KRMF706ESS01 Unit intermittent shuts off and melts ice. Control UI has water coming down into it and also panel UI at pantry. Needs all control replaced due to intermittently failing. ; rqstng P&A on 1 W10804160 (cntrl-elec) and 1 W10919724 (door-ice) and 1 W11087200 (invrtr-box) and 1 W11330971 (CONTROL UI) and 1 WPW10624574 (cntrl-elec) and 1 WPW10675033 (cntrl-elec) and 1 WPW10769076 (cntrl-elec)

Near Debra Ave, Los Angeles, CA 91344
Randy C.

Randy C.

COOKTOP WHIRLPOOL KGCS166GSS07 ordrng 5 WP3191922 (knob)s and 6 WP3368921 (screw-torx)s and 1 WPW10155786 (holder-orf)

Near Zelzah Ave, Los Angeles, CA 91316
Randy C.

Randy C.

WASHER MAYTAG MHW5630HW0 Drip pan has crack pre existing Cx Found unit had water left behind in the drip pan. Was noticed after tech had installed drain pump and bellow. After client ran multiple loads and no more water was ever left behind in drip pan again. Unit has no leaks present now. All ops normal. Job complete.

Near Solana Ct, Santa Clarita, CA 91354
Randy C.

Randy C.

WASHER MAYTAG MVWC565FW2 Found long drain time. Found bent drain hose. Cx needs new hose from whoever installed it and messed it up. All ops working as designed job complete.

Near Los Angeles, CA
Randy C.

Randy C.

WASHER MAYTAG MVWC565FW0 Installed parts now working. Calibrated . (used Autho# MT0CLT0WL2)

Near Citronia St, Los Angeles, CA 91343
Randy C.

Randy C.

REFRIGERATOR KITCHENAID KBSN602ESS01 Bad modules. ; ordrng 1 W10830288 (cntrl-elec) and 4 W11462342 (MODULE)s

Near Spruce Cir, Los Angeles, CA 91326
Randy C.

Randy C.

M/W OTR KITCHENAID KMHC319ESS5 Installed motor now working as designed complete.

Near Chimney Rock Rd, Santa Clarita, CA 91355
Randy C.

Randy C.

COMPACTOR KITCHENAID KTTS505ESS0 Compactor broke. ; ordrng 1 WPW10451276 (container)

Near Pine Cone Cir, Los Angeles, CA 91326
Randy C.

Randy C.

WASHER WHIRLPOOL WFW560CHW0 F8E1 f0e2Long fill Blinking halfway through cycle and Cx has to presss start and open and close door. Bad valves failed test. Needs to be unstacked before we go outIf second man needed will charge 150 for unstacking. ; ordrng 1 W11316255 (valve) and 1 W11316256 (valve)

Near Nordhoff St, Los Angeles, CA 91324
Randy C.

Randy C.

DISHWASHER WHIRLPOOL KDTE334GPS0 Still blinking intermittently. Called techline. Per techline install owi. Also Suppressor. 4 wires go around the black and the white. Like a donut goes around the wires. Part number #12001500 SR#7729540903. ; ordrng 1 12001500 (noise supp) and 1 W11084121 (sensor)

Near Oak Park Ave, Los Angeles, CA 91325
Randy C.

Randy C.

M/W OTR WHIRLPOOL WMH76719CZ2 Found unit w loud buzzing. Needs new magnetron. ; ordrng 1 W10818686 (magnetron) and 1 W11256462 (diode)

Near Jamieson Ave, Los Angeles, CA 91335
Randy C.

Randy C.

DISHWASHER WHIRLPOOL WDF520PADM7 Found motor not working. Needs motor ;(W11025157) pump n motor.

Near Vanalden Ave, Los Angeles, CA 91356
Randy C.

Randy C.

REFRIGERATOR MAYTAG MSS25C4MGZ00 Installed door ice. Now working as designed job complete. Cx instruct on ice cleaning and usage.

Near Stansbury Ave, Los Angeles, CA 91402
Randy C.

Randy C.

WASHER WHIRLPOOL WFW6620HC0 F0e5 Unit error code. ; ordrng 1 W11322905 (cntrl-elec)

Near Saffron Ln, Santa Clarita, CA 91350
Randy C.

Randy C.

DRYER WHIRLPOOL MGDC215EW2 Unit won’t start found not sending start Unit needs fuse possible starter gone bad.; ordrng 1 279769 (thermal cutoff) and 1 WP3392519 (thermal fuse) and 1 WPW10117655 (relay-pts)

Near Joshua Dr, Santa Clarita, CA 91354
Randy C.

Randy C.

DISHWASHER WHIRLPOOL WDT720PADW0 Leaking rinse aid. Overflowing with soap j water. Instruct on cleaning excess soap. Needs new dispenser ; ordrng 1 WPW10671905 (deterg disp asm)

Near Vía Oriol, Santa Clarita, CA 91355