Local Reviews
for Randy

Appliance Repair Specialist Rated 4.5 out of 5 stars based on 130 customer reviews

Map of Los Angeles, CA

freeze light




Review of Appliance Repair Specialist

They sent the tech out without the replacement light so he had to come another day after I called back. But the Tech was very good and nice to deal with.


Map of Agua Dulce, CA

Awesome customer service.




Review of Appliance Repair Specialist

Very professional, from scheduling an appointment up until the the job was done. Randy was very polite, professional, and very knowledgeable with his work. Their price is awesome too!


Response from Appliance Repair Specialist:

We are thrilled to hear that you had a wonderful experience with our technician Randy! We strive for such service and are more than glad to know your appliance is up and running, thank you for your time and business.


Map of Los Angeles, CA

Great service




Review of Appliance Repair Specialist


Response from Appliance Repair Specialist:

Thank you for the great review! We appreciate your time and business.


Map of Santa Clarita, CA

The best service tech




Review of Appliance Repair Specialist

From start to finish. Great service. Kept informed


Response from Appliance Repair Specialist:

Hello John! Thanks for the kind words and the time you've taken to respond to our review request. We are always glad to help and will continue to provide great service for you anytime!


Map of Los Angeles, CA

Kitchen Aid Dishwasher Repair - Electronics Panel and Pump & Motor




Review of Appliance Repair Specialist

Both the initial service call and repair call technicians arrived on time, were courteous and professional, and went about their work quickly. Your company's automated appointment alert and confirmation system works well. While I rate my overall experience as very good, I think the $200 labor charge for the 45 minutes it took the repair tech to do the work is excessive. I had your company perform the repair since it was in part done under warranty, and it was Maytag Corp. that directed me towards using you. However I would hesitate to use ARS again due to the very high labor charges. It's the high labor charge that caused me to reduce my overall experience rating to three stars. It has also been my experience with other appliance repair companies that the cost of the initial diagnostic service call comes off the total cost of the repair job if I go through with it and is not a separate charge as is your policy. That charge is usually in the range of $65-$85, whereas yours was $115. There was one other issue I think could have been handled better. It turned out that the part under warranty, the electronic control panel was unavailable through your suppliers and my initial repair appointment was cancelled. I had called to check in several times and was told there wasn't any firm date on when it might arrive. Finally on my third or fouth time checking in, one of your people advised me to call Maytag and see if they could get the part. That's what I did and, and why my repair finally got done. While I appreciate the tip and the resolution, I don't understand why your company couldn't have reached out to Maytag as soon as it was clear you couldn't get the part. If there's some reason you're not allowed to that it should have been explained to me right up front and I could have called Maytag a month earlier to make the request for the part.


Response from Appliance Repair Specialist:

Thank you for taking the time to respond to our review request. We really appreciate the feedback for it helps us to continue to make our service superior! If there is anything else we could have done to improve our service, please let us know by emailing customerservice@ars.repair. We appreciate your time and business.


Map of Los Angeles, CA

Wonderful service , prompt and friendly .. Randy provides A+ service .




Review of Appliance Repair Specialist


Response from Appliance Repair Specialist:

Hello Bella! Thanks for the kind words and the time you've taken to respond to our review request. We are always glad to help and will continue to provide great service for you anytime!


Map of Agua Dulce, CA

Great service




Review of Appliance Repair Specialist

Very polite repair specialist.


Response from Appliance Repair Specialist:

Thank you for the awesome review! We strive for such service and appreciate your business.


Map of Los Angeles, CA

Very satisfied,very professional.Job we’ll done.




Review of Appliance Repair Specialist


Response from Appliance Repair Specialist:

Thank you for the awesome review! We strive for such service and appreciate your business.


Map of Santa Clarita, CA

Great service




Review of Appliance Repair Specialist

I like that I was always informed.


Response from Appliance Repair Specialist:

Thank you for the awesome review! We strive for such service and appreciate your business.


Map of Los Angeles, CA

Good info provided.




Review of Appliance Repair Specialist

Satisfied


Response from Appliance Repair Specialist:

Thank you for taking the time to provide feedback. We greatly appreciate it and are glad you had a pleasant experience with Appliance Repair.


Washer




Review of Appliance Repair Specialist

Technician was prompt, polite and professional. It didn't take long, he knew what he was doing.


Response from Appliance Repair Specialist:

Appliance Repair strives for such service and we are more than glad to know your washer is working. We appreciate your time and business.


WASHING MACHINE SOAP DISPENCER




Review of Appliance Repair Specialist

i called twice to repair my washer.... however the technician came twice... for the same problem...and still my washer DOES NOT DISPENSS SOAP ???


Response from Appliance Repair Specialist:

Thank you for taking the time to respond to our review request. We apologize that our service did not satisfy your expectations. If you would like to have our technician look more in depth into this manner, please feel free to give your extended warranty a call and they will be able to set you up for an appointment with our company. We appreciate your time and business.


Wilmot




Review of Appliance Repair Specialist

Excellent service.


Response from Appliance Repair Specialist:

Thank you for the awesome review! Appliance Repair strives to provide excellent & exceptional service. We appreciate your time and business.


Randy C. Is good




Review of Appliance Repair Specialist


Response from Appliance Repair Specialist:

Thank you for the awesome review! We strive for such service and appreciate your business.


Randy is good




Review of Appliance Repair Specialist


Response from Appliance Repair Specialist:

Thank you for the great review! We appreciate your time and business.


Chrislee




Review of Appliance Repair Specialist

The service was great the technician was smart and polite


Response from Appliance Repair Specialist:

Thank you for the awesome review! We strive for such service and appreciate your business.


Great Service Thank you




Review of Appliance Repair Specialist


Response from Appliance Repair Specialist:

Thank you for the great review! We appreciate your time and business.


Great service




Review of Appliance Repair Specialist


Response from Appliance Repair Specialist:

Thank you for the great review! We appreciate your time and business.


Dishwasher repair




Review of Appliance Repair Specialist

Randy was a pleasure to deal with. Came to my door with mask, gloves and booties which put me at ease. Came with the part, fixed the machine and was out in 1/2 hour. The only problem was waiting for the part, which was not his fault. My appointment was changed 3 times.


Response from Appliance Repair Specialist:

Thank you for taking the time to respond to our review request. We really appreciate the feedback for it helps us to continue to make our service superior! If there is anything else we could have done to improve our service, please let us know by emailing customerservice@ars.repair. We appreciate your time and business.


Good technician




Review of Appliance Repair Specialist

However the machine still takes to long to dry


Response from Appliance Repair Specialist:

Hi Xiomara, thank you for taking the time to write a review, we appreciate your feedback. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with our business. We appreciate your time and business.


Great timely service




Review of Appliance Repair Specialist

The repairman was punctual, we’ll dressed and efficient. He made an extra effort to meet COVID-19 safety concerns. He wore mask and gloves and foot coverings. I felt comfortable


Sara




Review of Appliance Repair Specialist

Randy was great


homeowner




Review of Appliance Repair Specialist

Great service!!!


Great service




Review of Appliance Repair Specialist

Great service and very polite


The technician was very knowledgabl and helpful




Review of Appliance Repair Specialist

The only concern i that some of the burners are misaligned which I didn't notice until after the technician departed. I don't know if this will affect overall performance. Thank you again


Randy C.

Randy C.

RANGE JENN-AIR JGRP436WP02 Removed and replaced parts. Tested now working as designed job complete.

Near Stern Ave, Los Angeles, CA 91423
Randy C.

Randy C.

REFRIGERATOR KITCHENAID KRMF706ESS01 Found unit leaks water from evap in fridge compartment and leaks to bottom freezer. Needs both evaps defrosted and cleaned out there is mold growing all over unit due to leaked water for some time. Compressor passed test so did thermistor and fans. Looks like the drain tube was clogged. Bad drain tube. Also gasket is torn and causing erratic cooling. Needs tube and gasket. ; ordrng 1 W10846057 (gasket-fip) and 1 W11084807 (extension)

Near Blairmoore St, Los Angeles, CA 91311
Randy C.

Randy C.

RESIDENTIAL REFR WHIRLPOOL WRS321SDHZ01 Found not dispensing properly found bad valve. Also found filter clogged needs new filter Cx okayed unit working as deisgned job complete

Near Hillview Ave, Los Angeles, CA 91311
Randy C.

Randy C.

RESIDENTIAL REFR KITCHEN AID KBSD608ESS Removed and replaced parts now working as designed job complete

Near Monte Leon Way, Los Angeles, CA 91326
Randy C.

Randy C.

REFRIGERATOR WHIRLPOOL WRS571CIHV01 Removed and replaced diffuser now working as designed. Job complete.

Near Hartsook St, Los Angeles, CA 91423
Randy C.

Randy C.

REFRIGERATOR WHIRLPOOL WRS325SDHZ05 Removed and replaced diffuser. Now working as designed job complete.

Near Tunney Ave, Los Angeles, CA 91335
Randy C.

Randy C.

DOUBLE OVEN WHIRLPOOL WOD51EC0AS05 Found client has door faces. Wants replaced. Removed and replaced doors. Now working as designed. Checked for error codes found none. Unit working as designed job complete.

Near Saticoy St, Los Angeles, CA 91335
Randy C.

Randy C.

MICROWAVE JENN-AIR JMW3430WS02 Removed and replaced parts. Tested. Forgot to plug in sensor. Pulled out and plugged in. Unit now working as designed job complete.

Near Septo St, Los Angeles, CA 91311
Randy C.

Randy C.

REFRIGERATOR KITCHENAID KRSC503ESS00 Removed and replaced lights now working as designed job complete

Near Braemore Rd, Los Angeles, CA 91326
Randy C.

Randy C.

DISHWASHER WHIRLPOOL WDF520PADB7 Not draining as designed. Found Clogged air stand pipe again used quarter inch hose to snake unit is not being cleaned out the filter play is letting buildup happen. Which is leading to this issue. I did replace the pump with truck stock and tested unit now working as designed job complete; used 1 WPW10348269 (PUMP-DRAIN) from stock

Near Forbes Ave, Los Angeles, CA 91344
Randy C.

Randy C.

TRASH COMPATOR KITCHEN AID KUCC151VU Replaced gear now working as designed. Job complete.

Near Amestoy Ave, Los Angeles, CA 91316
Randy C.

Randy C.

REFRIGERATOR WHIRLPOOL WRS321SDHZ01 Found freezing food. Replaced thermistor installed zip tie. Replaced diffuser and main control. Fan working as designed. Tested now working as designed. Job complete

Near Burbank Blvd, Los Angeles, CA 91316
Randy C.

Randy C.

RESIDENTIAL REFR WHIRLPOOL WRS571CIHZ01 Failed compressor. Removed and replaced compressor. Installed uv drier. Installed coupler to compressor. Ran vacuum on both high and low side. Charged with 5.0 oz of refrigerant. No leaks detected at this time. All good. Advised 24 hours for proper cooling. Job complete.

Near Sherman Way, Los Angeles, CA 91335
Randy C.

Randy C.

DISHWASHER WHIRLPOOL KDTE334GPS0 Concern blinks middle of cycle. Tested and found no error codes. Ran through diagnostics. Wouldnt drain found small clogg. Found unit now drains after removing build up at stand pipe. Now working as designed job complete. Cx instruct on use and care. Job complete.

Near Oak Park Ave, Los Angeles, CA 91325
Randy C.

Randy C.

DRYER WHIRLPOOL MGD5630HC1 Cx had part. Removed and replaced dryer repair kit. Now working as designed. Job complete.

Near Green Hill Dr, Castaic, CA 91384
Randy C.

Randy C.

WASHER MAYTAG MVWX655DW2 Found unit fills up Controls not working. Ordering parts. ; ordrng 1 W11127357 (housing) and 1 W11419215 (CONTROL ) and 1 WP353244 (pressure switch hose)

Near Herrick Ave, Los Angeles, CA 91342
Randy C.

Randy C.

RANGE JENN-AIR JGRP548HL00 Installed control. Issue persists. Sensor issue. But blower is not up to proper speed replacing both. ; ordrng 2 W10859573 (sensor)s and 1 W11091676 (PANEL) and 2 W11248652 (blower)s and 1 W11355248 (CONSOLE) and 1 WPW10511278 (module-spk)

Near W Birmingham Way, Los Angeles, CA 91326
Randy C.

Randy C.

RANGE WHIRLPOOL WFG505M0BS3 Found loose connection at orifice spark module. Fixed loose connection now working as designed no more issues. Cx instruct on cleaning and use.

Near Lucas St, San Fernando, CA 91340
Randy C.

Randy C.

TRASH COMPATOR KITCHEN AID KUCC151V0 Unit won’t start. Switches ok. Found gear broken won’t allow to pull trash compactor back up. ; ordrng 1 882699 (gear-drive)

Near Amestoy Ave, Los Angeles, CA 91316
Randy C.

Randy C.

DRYER MAYTAG MGD8200FW0 Found loud noise from wheel. Ordering kit. ; ordrng 1 4392067 (dryer repair kit)

Near Woodvale Rd, Los Angeles, CA 91436
Randy C.

Randy C.

REFRIGERATOR JENN-AIR JF36NXFXDE00 Found ice maker extension broke off. Now working as designed job complete

Near Escalon Dr, Los Angeles, CA 91436
Randy C.

Randy C.

REFRIGERATOR KITCHENAID KRFF507HPS00 Found unit light dead. Removed and replaced module now working as designedfixed loose handle. All ops normal now. job complete

Near McLennan Ave, Los Angeles, CA 91344
Randy C.

Randy C.

REFRIGERATOR KITCHENAID KRFC300ESS01 Removed and replaced ice maker. Now working as designed job complete.

Near Herron St, Los Angeles, CA 91342
Randy C.

Randy C.

WASHER WHIRLPOOL WFW92HEFC0 Installed control elec and switch now working as designed. Cx has excess suds. Has to run a few loads with no soap. Also instructed to run a clean washer cycle. Cx okayed.

Near Weddington St, Los Angeles, CA 91411
Randy C.

Randy C.

REFRIGERATOR WHIRLPOOL WRS555SIHZ00 ice maker not working has become dislodged.installed unit back in slot now working. Job complete. Cx instruct on filter replacement

Near Bermuda St, Los Angeles, CA 91326
Randy C.

Randy C.

DISHWASHER KITCHENAID KDFM404KBS0 Concerned unit won’t wash her dishes. Units not even plugged in no connections. Customer said the unit leaked and caused damages wants me to make a note I will inform client that I cannot test her unit but it’s probably the motor ; ordrng 1 W11416362 (MOTOR)

Near Keokuk Ave, Los Angeles, CA 91311
Randy C.

Randy C.

REFRIGERATOR WHIRLPOOL WRV976FDEM00 Found power not going through door for control needs door. N control. Straightened dispenser as well said it dispensed crooked. Waiting on parts. ; rqstng P&A on 1 W10815674 (dor-fip ss) and 1 WPW10677119 (cntrl-elec)

Near Lasaine Ave, Los Angeles, CA 91325
Randy C.

Randy C.

REFRIGERATOR WHIRLPOOL WRT318FZDW02 Found unit not cooling. No refrigerant in unit. Causing no cool. Was caused after client cleaned her coils. Found leak at condenser connection. Installed uv drier and coupler. Fixed leaks. Ran vacuum on system . Charged with 3.7 oz of refrigerant. Waited no leaks detected. Informed client to wait 24 hours for proper cooling . Job complete Labor 85 service call 115. Total. 200. Via cc.

Near Ridge Rte Rd, Castaic, CA 91384
Randy C.

Randy C.

WASHER WHIRLPOOL MHW5500FW1 F0E1 load detected during clean washer cycle. F3E1 water level sensor problem. F8e1. Loflo. F9e1 long drain Won’t drain. Found diagnostics passed water coming in but drain would drain. Found clogged with multiple items in drain pump. Looked around below and found below out of place. Items falling through. Secured bellow. Installed items and put back together. Tested. Now drains good. No more issues passed diagnostics. Instructed Cx to run a clean washer cycle on unit. Now working as designed. Service call 115 Labor 60175. Total collected check in full #4237

Near Sark Pl, Agua Dulce, CA 91350
Randy C.

Randy C.

WASHER WHIRLPOOL WFW6620HW0 Removed had replaced parts. Now working as designed job complete.

Near Rolling Ridge Dr, Santa Clarita, CA 91350
Randy C.

Randy C.

VENTHOODS KITCHENAID KVWC908JSS0 Found vent hood switches not working properly. Scheduled for Tuesday. ; ordrng 1 W11193832 (swtch-rckr) and 1 W11397923 (SWITCH) and 1 W11397924 (SLIDER. )

Near Sark Pl, Agua Dulce, CA 91350
Randy C.

Randy C.

REFRIGERATOR KITCHENAID KRMF706ESS01 Removed and replaced ice maker. Unit now working as designed. Advised client to wait 24 hours for proper Temps and ice should be made tonight as long as specs are met. Job complete. KR70P00DPL1

Near Califa St, Los Angeles, CA 91607
Randy C.

Randy C.

REFRIGERATOR KITCHENAID KRMF706ESS01 Unit shelf intermittently working. Needs shelf. Frost is due to leak of air when door not closed properly. Psp part waiting on part. ; ordrng 1 W11245713 (shelf-glas)

Near Cozycroft Ave, Los Angeles, CA 91311
Randy C.

Randy C.

REFRIGERATOR KITCHENAID KSC24C8EYY02 "115 service call Unit not cooling, bad compressor overheating. Needs sealed system repair. Friday. Compressor under warranty. Charging labor 180Collected service call 115. Balance 180. ; ordrng 1 W10309988 (compressor)"

Near Verona Dr, Chatsworth, CA 91311
Randy C.

Randy C.

DISHWASHER KITCHENAID KDPE334GBS0 Not washing bad motor. And panel light out. ; ordrng 1 W11162732 (console) and 1 W11178672 (pump&motor)

Near Wyatt Ln, Stevenson Ranch, CA 91381
Randy C.

Randy C.

REFRIGERATOR WHIRLPOOL WRT318FZDW02 Found unit not cooling. No refrigerant in unit. Causing no cool. Was caused after client cleaned her coils. Found leak at condenser connection. Installed uv drier and coupler. Fixed leaks. Ran vacuum on system . Charged with 3.7 oz of refrigerant. Waited no leaks detected. Informed client to wait 24 hours for proper cooling . Job complete Labor 85 service call 115. Total. 200. Via cc.

Near Ridge Rte Rd, Castaic, CA 91384
Randy C.

Randy C.

WASHER WHIRLPOOL MHW5500FW1 F0E1 load detected during clean washer cycle. F3E1 water level sensor problem. F8e1. Loflo. F9e1 long drain Won’t drain. Found diagnostics passed water coming in but drain would drain. Found clogged with multiple items in drain pump. Looked around below and found below out of place. Items falling through. Secured bellow. Installed items and put back together. Tested. Now drains good. No more issues passed diagnostics. Instructed Cx to run a clean washer cycle on unit. Now working as designed.

Near Sark Pl, Agua Dulce, CA 91350
Randy C.

Randy C.

WASHER WHIRLPOOL WFW6620HW0 Removed had replaced parts. Now working as designed job complete.

Near Rolling Ridge Dr, Santa Clarita, CA 91350
Randy C.

Randy C.

VENTHOODS KITCHENAID KVWC908JSS0 Found vent hood switches not working properly. Scheduled for Tuesday. ; ordrng 1 W11193832 (swtch-rckr) and 1 W11397923 (SWITCH) and 1 W11397924 (SLIDER. )

Near Sark Pl, Agua Dulce, CA 91350
Randy C.

Randy C.

REFRIGERATOR KITCHENAID KRMF706ESS01 Removed and replaced ice maker. Unit now working as designed. Advised client to wait 24 hours for proper Temps and ice should be made tonight as long as specs are met. Job complete.

Near Califa St, Los Angeles, CA 91607