Local Reviews
for Kevin
Powered by Fluid LOCALVery Professional Employee
Austin - Moreno Valley, CA
Only thing I would change is maybe having some Items to fix issues on one visit not two. Im sure asking for appliance issue, serial and model numbers has to give the company somewhat of and idea what needs to be fixed. One trip out just to see what part is needed then wait another week to have it actually installed could be better handled.!
Response from Appliance Repair Specialist:
Thank you for taking the time to respond to our review request. We really appreciate the feedback for it helps us to continue to make our service superior! If there is anything else we could have done to improve our service, please let us know by emailing customerservice@ars.repair. We appreciate your time and business.
Very Satisfied
Carole - Moreno Valley, CA
Response from Appliance Repair Specialist:
Thank you for taking the time to respond to our review request. We are happy you had a pleasant experience with Appliance Repair. If there is anything else we could have done to earn that last gold star, please let us know by emailing customerservice@ars.repair. We appreciate your time and business.
Willingness to explain
John - Perris, CA
As my fridge is still under warranty wanted to make sure the noises hearing at night was something normal. His explanation of what sounded like a “jackhammer” and the launching of a Spacex rocket was the typical function of normal operation. The service tech explained in simple terms that even I understood. Thank you.
Response from Appliance Repair Specialist:
We are happy you had a great experience with Kevin. Thank you for taking the time to review your service with us, it is pivotal for us to continue giving superior service! We appreciate your time and business.
Great and prompt service.
John - Riverside, CA
Response from Appliance Repair Specialist:
Thank you for the awesome review! We strive for such service and appreciate your business.
Washer down
Harold - Moreno Valley, CA
The repair man was great; he was quick and he explained everything as he worked. The repair man has a great personality. However, I never received a receipt for the warranty and payment; I need that information! In addition, you should apply the service call amount to the cost of parts and labor. I had to pay out nearly $300.00 on the spot!
Response from Appliance Repair Specialist:
Thank you for taking the time to respond to our review request. We really appreciate the feedback for it helps us to continue to make our service superior! We appreciate your time and business.
Wendy
Wendy - Riverside, CA
Response from Appliance Repair Specialist:
Thank you for the awesome rating! We appreciate your time and business.
Great service
Lori - Riverside, CA
Pleasant and very informative.
Response from Appliance Repair Specialist:
Thank you for the great review, Appliance Repair strives for such service! We appreciate your time and business.
Very helpful
Rebecca - Moreno Valley, CA
Response from Appliance Repair Specialist:
Thank you for the great review, Appliance Repair strives for such service! We appreciate your time and business.
Terrible Scheduling!!!
Rafael - Riverside, CA
They would schedule the appointment to fix the washer, but then would call me the day prior to say that they were verifying a different time. They assume that people don’t work, and make you work around their schedule. They also did not call 30 minutes ahead of arriving and left before I could get home. The poor scheduling and failure to call 30 minutes prior led us to spend unnecessary money on laundry service.
Response from Appliance Repair Specialist:
Thank you for taking the time to respond to our review request. We apologize that our service did not satisfy your expectations. We set a high standard for our company and technicians and are truly sorry to hear that standard was not met in your interaction with us. If you would like to speak with us more in depth about this manner, please feel free to give us a call at 661-587-1300, and/or if there is anything we could have done to improve your experience with us, please let us know by emailing customerservice@ars.repair. We appreciate your time and business.
Great service
Raquel - Riverside, CA
On time, reliable and courteous, took time to listen and answer any questions I had.
Response from Appliance Repair Specialist:
We are delighted to hear that you had a great experience with Appliance Repair Specialist! We strive to provide excellent and exceptional service! Thank you for the awesome review, we appreciate your time and business.
Great
Michael - Riverside, CA
Response from Appliance Repair Specialist:
Thank you for the awesome rating! We appreciate your time and business.
Great service
Daisy - Perris, CA
Good communication, arrived in time window, professional and fixed the problem same day!!
Response from Appliance Repair Specialist:
We are happy you had a great experience with Appliance Repair and are more than glad to know your appliance is up and running. Thank you for taking the time to review your service with us, we appreciate your time and business.
Great
Miguel - Moreno Valley, CA
He was a great specialist
Response from Appliance Repair Specialist:
Thank you for the awesome rating! We strive to provide excellent and exceptional service at Appliance Repair! We appreciate your time and business.
Fixed ice maker
Mitch - Riverside, CA
Good job repairing ice maker
Response from Appliance Repair Specialist:
Appliance Repair strives for such service and we are more than glad to know your ice maker is up and running, thank you for your time and business.
Great service, very informative
Heather - Riverside, CA
Response from Appliance Repair Specialist:
Thank you for taking the time to provide feedback. We greatly appreciate it and are glad you had a pleasant experience with Appliance Repair.
Great service
Sarai - Colton, CA
Response from Appliance Repair Specialist:
Thank you for the awesome rating! We strive to provide excellent and exceptional service at Appliance Repair! We appreciate your time and business.
Great Customer Service
Erin - Riverside, CA
Response from Appliance Repair Specialist:
Thank you for the awesome rating! We appreciate your time and business.
Great Service
Karen - Moreno Valley, CA
Response from Appliance Repair Specialist:
Thank you for the awesome rating! We appreciate your time and business.
Very professional and helpful
Bryant - Perris, CA
Response from Appliance Repair Specialist:
Thank you for the awesome review! We strive for such service and appreciate your business.
Excellent service
Justin - Riverside, CA
Brilliant repair guy he troubleshooted and uncommon problem and fixed it after ordering a part.
Response from Appliance Repair Specialist:
We are happy you had a great experience with Kevin and are more than glad to know your unit is up and running. We appreciate your time and business.
Madeliene
Madeliene - Fontana, CA
Quick and efficient great
Response from Appliance Repair Specialist:
Thank you for the awesome rating! We strive to provide excellent and exceptional service at Appliance Repair! We appreciate your time and business.
Great service but not satisfied with maytag
Carlos - Riverside, CA
Tech came out explain the noise was a manufacture that we wont be able to take out . If best buy would it told me about this model having this annoying noise never would up purchase this set . Tech was a great guy and his service was excellent i just wish my washer stop making the noise . Maybe Maytag would recall the problem they say is a normal machine noise i think is a bad angeniring design IMO .
Response from Appliance Repair Specialist:
We are happy you had a great experience with Kevin at Appliance Repair. If there is anything we could have done to earn that last gold star, please let us know by emailing customerservice@ars.repair. We appreciate your time and business.
Great Honest Service
Caroline - Riverside, CA
Was very honest about the repairs.
Response from Appliance Repair Specialist:
Thank you for the awesome review! We strive for such service and we are more than happy that you had a pleasant experience with Appliance Repair. Thank you for your time and business.
Great service
Irma - Riverside, CA
Response from Appliance Repair Specialist:
Thank you for the awesome rating! We strive to provide excellent and exceptional service! Thank you for your time and business.
Great Service
Corey - Redlands, CA
Response from Appliance Repair Specialist:
Thank you for the awesome rating! We strive to provide excellent and exceptional service! Thank you for your time and business.
Kevin M.
DRYER WHIRLPOOL WGD49STBW2 Customer states that the unit will just stop running mid timed dry cycle. Clothes still wet and timer mid cycle. I verified motor windings sound normal. Failed timer. Ordering part. ; ordrng 1 W10846428 (timer)
Kevin M.
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 Unit not dispensing ice. I found that the freezer door was not engaging door switch. I adjusted door to make contact. All tests good.
Kevin M.
WASHER ROPER RTW4516FW2 Unit not starting cycle. I had to reset board. Board was stuck in flood condition and just running pump. I recalibrated water levels in diagnostic cycle. Tested unit in normal cycle. All tests good.
Kevin M.
REFRIGERATOR MAYTAG MFX2571XEM2 Removed and replaced fill valve and wire harness. Tested unit. All tests good.
Kevin M.
WASHER WHIRLPOOL WTW5000DW2 Unit not spinning washplate or basket. If spin belt is removed the motor spins fine. With belt on motor just hums. No restriction on drive system. Ordering motor and capacitor. Will return all pre diagnosed parts. ; ordrng 1 W11283592 (motor-drve) and 1 W11395618 ( CAPACITOR )
Kevin M.
KITCHEN WHIRLPOOL WDT970SAHZ0 Unit not dispensing soap. I found failed spring on dispenser causing issue. Removed and replaced dispenser. Tested unit. All tests good.
Kevin M.
REFRIGERATOR WHIRLPOOL WRX735SDBM02 Removed and replaced main control. Tested auger and solenoid. All tests good.
Kevin M.
MICROWAVE WHIRLPOOL WMH32519HB3 Under cabinet light burnt out and customer bought a new one and it failed right when customer turned on. Found failed main control causing issue. Removed and replaced main control and board. Tested unit. All tests good.
Kevin M.
WASHER WHIRLPOOL WFW5620HW0 Whirlpool factory already has an open work order for this unit. They have already ordered parts and customer is waiting on parts. Duplicate order please cancel.
Kevin M.
REFRIGERATOR WHIRLPOOL WRF757SDEH00 RC is at 50 degrees and FC is at 0 degrees. Unit has not defrosted FC since boards were installed. I found RC thermistor reading out of range. Ordering parts. ; ordrng 1 W10633627 (motor-evap) and 1 WPW10277799 (harns-wire)
Kevin M.
WASHER MAYTAG MVWB765FW3 LF error code. I found fill valve not opening up with voltage present. Failed fill valve. Tested unit. All tests good.
Kevin M.
M/W OTR AMANA AMV2307PFS3 "Customer said unit is not starting. I removed control panel and found loose wire connections at door switches. Tightened connector at primary switch. I tested unit, all tests normal. I heated a cup of water, temp good."
Kevin M.
REFIRGERATOR WHIRLPOOL WRX986SIHZ00 Unit not cooling. Found sealed system leak in evaporators. Unit has been running dry and has pushed oil into both evaporators. Unit needs both evaporators and compressor. Needs additional sealed system labor and 3hrs. Ordering parts. ; rqstng P&A on 1 W10832994 (compressor) and 1 W11116006 (evaporator) and 1 WPW10608485 (evaporator)
Kevin M.
DRYER WHIRLPOOL WGD70HEBW0 Front drum seal had fallen off causing damage to drum and front lint housing. Unit needs new drum assy and front lint housing assy. Ordering parts. ; 1 W10508188 (drum) and 1 W10906551 (moisture sensor kit)
Kevin M.
WASHER WHIRLPOOL WTW8000DW0 unit giving error code f51 mid cycle. I found that the rotor came loose. Could be caused by failed bearing shaft. Gave estimate for bearing replacement. Customer declined repair.
Kevin M.
DRYER WHIRLPOOL WGD4900XW1 "Unit making loud noise during operation. I found failed rollers, worn belt and worn idler pulley causing noise. Removed and replaced rollers, pulley and belt with repair kit. Tested unit. All tests good. ; used 1 4392065 (DRYER REPAIR KIT) from stock"
Kevin M.
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Customer said unit is making noise during the night. I found compressor vibrating at suction line. I adjusted sealed system lines to minimize loud sounds. Tested unit all tests good.
Kevin M.
DRYER WHIRLPOOL WGD75HEFW0 "Unit making loud noise during cycle and door not sealing. I found inner door broken causing door to drop down and not seal. I found failed idler pulley causing noise and failed idler pulley damaged belt. Ordering parts. ; ordrng 1 279640 (pulley,idler) and 1 661570V (belt) and 1 W11251345 (door)"
Kevin M.
REFRIGERATOR WHIRLPOOL WRX988SIBM00 Unit not cooling in both compartments. I found frozen over RC evaporator caused by out of range RC evaporator thermistor. Main control is also out dated and can cause this problem as well. Unit needs evaporator harness and main control. Customer will defrost prior to appt. ; rqstng P&A on 1 W10807590 (cntrl-elec) and 1 W10837236 (harns-wire)
Kevin M.
WASHER WHIRLPOOL WTW4855HW1 Unit not draining. I found pump running but not draining and pump sounds pretty loud. Ordering pump. Customer said they will bail water out prior to repair. ; ordrng 1 W10919003 (pump-water)
Kevin M.
REFRIGERATOR KITCHENAID KRMF706EBS01 Unit not cooling in RC. I found frozen over RC evaporator. I tested thermistor through diagnostic and found thermistor is shorted. Ordering evaporator fan motor w/harness and main control. Customer to defrost unit prior to repair. ; ordrng 1 W11087438 (motor-evap) and 1 WPW10675033 (cntrl-elec)
Kevin M.
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Unit not making ice. When I put unit into diagnostic to test ice maker, the front interface started to reset itself and then main control just running 3 way valve over and over. Software issue suspected. Removed and replaced main control and interface. Tested unit. All tests good."
Kevin M.
WASHER WHIRLPOOL WFW85HEFC1 Unit leaking water. I removed rear panel and found vent leaking at tub connection. I removed vent and clamp. Clamp was loose. Tightened clamp and screw holding vent. All tests good.
Kevin M.
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Customer stated the unit was making loud noise during use. I tested unit and found no issues. Could be high humidity due to humidifier causing ice build up around fan. Defrost working as designed. Customer paid for trip.
Kevin M.
RANGE MAYTAG MER6600FB2 Customer stated the unit was burning and smoking. I tested unit at 350 degrees and ran all burners. No signs of burning or smoking. I removed all panels and no visuals of burning. All tests good.
Kevin M.
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Door received was damaged and the wrong door. Reordering door. ; ordrng 1 W11307258 (dor-fip)
Kevin M.
REFIRGERATOR WHIRLPOOL WRX986SIHZ00 Unit not cooling in FC. I found FC door not sealing and allowing outside air to cause frost to build up on evaporator fan. I adjusted and formed door gasket to seal. All tests good.
Kevin M.
WASHER MAYTAG MVWB835DW1 Dispenser is dispensing softener at wrong time and directing water to sides of drawer when not supposed to. Failed dispenser housing and drawer. Ordering parts. ; ordrng 1 W10919352 (drawer) and 1 W11172234 (housing)
Kevin M.
REFRIGERATOR WHIRLPOOL WRS571CIDM01 unit not making ice. I inspected wires at base of door and found broken black wire causing no power to ice maker. Customer declined repair.
Kevin M.
WASHER WHIRLPOOL WTW5000DW3 Customer stated the unit would not start cycle. I tested unit. No error codes. I did notice that the customer had pre soak option on. I instructed customer on how pre soak option works. All tests good.
Kevin M.
WASHER MAYTAG MVWB850YG1 Unit making loud noise during spin cycle and leaking water. Found that the tub seal failed and washed out bearings and damaged rotor. Unit needs bearing kit and rotor. Allow 1hr on return. Ordering parts. ; 1 280146 (rotor) and 1 W10435302 (bearing)
Kevin M.
REFRIGERATOR KITCHENAID KFIS29PBMS00 "Unit not cooling in RC and found ice build up in FC. I found frozen over RC evaporator causing cooling loss in RC. Thermistor is reading out of range, evaporator cover missing mounting tabs, and control is out dated and can cause this issue. I found ice build up in FC caused by unit needed adapter update. Ordering parts.;1 W10581605 (cntrl-elec) and 1 W10864518 (adapter) and 1 WPW10277799 (harns-wire) and 1 WPW10501260 (cover-evap)"
Kevin M.
WASHER MAYTAG MVWC465HW2 Unit not finishing cycle. I tested unit and found actuator not cycling. I removed actuator and found actuator not lined up with cam. I found cam not twisted all the way onto gearcase. I corrected cam and actuator. Tested unit. All tests ok.
Kevin M.
REFRIGERATOR WHIRLPOOL WRT311FZDW00 Unit has frost around fan in freezer and air passages are frozen over. I found that the liner on the RC door has pulled away not allowing door gasket to stay on. Outside air is now frosting over FC. Unit also has outdated fan blade kit. Ordering door and fan kit.; 1 LW10599404 (dor-fip) and 1 W10916494 (blade-fan)
Kevin M.
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Unit turning off intermittently and customer has to unplug unit to get unit to turn back on. Failed main control. Removed and replaced control. All tests good.
Kevin M.
WASHER WHIRLPOOL WFW560CHW0 Customer stated that the unit will not finish spin cycle. I ran diagnostic cycle. All tests good. I verified proper draining. Drain system tests normal. Instruct customer on off balance loads. All tests good.
Kevin M.
DRYER WHIRLPOOL WGD8000DW1 Unit not heating. I found open thermal fuse causing issue. Removed and replaced thermal fuse. Tested unit. All tests good.
Kevin M.
WASHER WHIRLPOOL WTW5000DW1 Customer stated the unit is stopping before spin cycle. I checked error codes and found long drain code. I also found belt slipping. Ordering pump and belt. ; ordrng 1 W10876600 (drain pump) and 1 WPW10006384 (drive belt)
Kevin M.
DRYER AMANA NGD4655EW2 "Unit not spinning. I found that the motor has locked up and drum seal had fallen off causing damage to drum assy. Unit needs motor, drum and blower wheel. Ordering parts allow 1 hr on return. ; ordrng 1 279827 (motor!dryer) and 1 W10899578 (drum) and 1 WP694089 (wheel)"
Kevin M.
REFRIGERATOR KITCHENAID KSF26C7XYY04 Unit not cooling in both compartments. I found compressor running dry and unit has lost all Freon. Unit needs RC evaporator and compressor; 1 WPW10466675 (compressor) and 1 WPW10643261 (evaporator)