Local Reviews
for Kevin
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Erica - Riverside, CA
Great Service
Matthew - Moreno Valley, CA
Title
Zach - Riverside, CA
Response from Appliance Repair Specialist:
Thanks for responding to our review request. We appreciate your feedback. If there is anything we could have done to earn that last gold star, please let us know by emailing customerservice@ars.repair. We appreciate your time and business.
Great service & helpful tech!
Sadaf - Riverside, CA
It has been a very pleasant experience with the technician who was very helpful and professional. He answered all my questions and was eager to help
Response from Appliance Repair Specialist:
Thank you for the great review we are so glad you had awesome service! We really appreciate the feedback for it helps us to continue giving superior service! Thank you for your time and business.
Service
Andrew - Riverside, CA
Response from Appliance Repair Specialist:
Thank you for the great review we are so glad you had awesome service! We really appreciate the feedback for it helps us to continue giving superior service! Thank you for your time and business.
quick warranty service,
John - Riverside, CA
quick service, diagnosed the problem, changed the parts out, covered under warranty
Response from Appliance Repair Specialist:
Thank you for the great review we are so glad you had awesome service! We really appreciate the feedback for it helps us to continue giving superior service! Thank you for your time and business.
Fernando
Fernando - Riverside, CA
Response from Appliance Repair Specialist:
Thanks for responding to our review request. We appreciate your feedback. If there is anything we could have done to earn that last gold star, please let us know by emailing customerservice@ars.repair. We appreciate your time and business.
So helpful
Samantha - Riverside, CA
Response from Appliance Repair Specialist:
We are excited to hear that you had a wonderful experience with our company! We are glad to know your appliance is up and running, thank you very much for your time and business.
Good service
Judy - Riverside, CA
Very nice young man seemed very knowledgeable
Response from Appliance Repair Specialist:
Thanks for responding to our review request. We appreciate your feedback. If there is anything we could have done to earn that last gold star, please let us know by emailing customerservice@ars.repair. We appreciate your time and business.
Great Service
Celestino - Moreno Valley, CA
I can’t add further what the customers are saying about awesome service by your technician instead if i may be given a chance i would recommend for raise promotion and pay raise because hes a great guy
Response from Appliance Repair Specialist:
We are happy you had a great experience with our company. We appreciate you taking the time to review your service with us! Thank you for your time and business.
good service
Barbara - Bloomington, CA
he found the problem and took care of it.
Response from Appliance Repair Specialist:
We are happy you had a great experience with our company. We appreciate you taking the time to review your service with us! Thank you for your time and business.
Very Professional
Maria - Ontario, CA
Love that he was on time and very professional.
Response from Appliance Repair Specialist:
Thank you for the awesome review! We strive for such service and we are more than happy that you had a pleasant experience. Thank you for your time and business.
Quick and Easy...
Michael - Riverside, CA
ARS technicians provide a quality service with ease. Besides making needed repairs, they also make recommendations on potential safety issues and areas to improve the life of any appliance. Highly recommend!
Response from Appliance Repair Specialist:
Thank you for the great review we are so glad you had awesome service! We really appreciate the feedback for it helps us to continue giving superior service! Thank you for your time and business.
Great service
Daniel - Riverside, CA
Knowledgeable and professional service
Response from Appliance Repair Specialist:
Thank you for the great review we are so glad you had awesome service! We really appreciate the feedback for it helps us to continue giving superior service! Thank you for your time and business.
Professional service
Roger - Riverside, CA
Highly recommended
Response from Appliance Repair Specialist:
Thank you for the awesome review! We strive for such service and we are more than happy that you had a pleasant experience. Thank you for your time and business.
Laura
Laura - Riverside, CA
Service Rep was Knowledgeable, friendly, & professional
Response from Appliance Repair Specialist:
We are excited to hear that you had a wonderful experience with our company! We are glad to know your appliance is up and running, thank you very much for your time and business.
Great service
Ekaete - Riverside, CA
The technician was very professional
Response from Appliance Repair Specialist:
Thanks for responding to our review request. We appreciate your feedback. If there is anything we could have done to earn that last gold star, please let us know by emailing customerservice@ars.repair. We appreciate your time and business.
Kitchen Aid lucille
Lucille - Riverside, CA
Professional & well groomed very respectful as well as patient with my inquiries. Respectfully KA L
Response from Appliance Repair Specialist:
We are excited to hear that you had a wonderful experience with our company! We are glad to know your appliance is up and running, thank you very much for your time and business.
Great Experience
David - Nuevo, CA
Our first washing machine, purchased about a year ago. We were worried it broke because of something we did. We called the manufacturer and set up the service. We received an appointment confirmation via email also sharing a picture of our service technician that would be coming. He walked us through his diagnosis, which pointed to a faulty part, which was replaced and up and running within 10 minutes. He also provided tips on different settings. Overall very satisfied. A+++
Response from Appliance Repair Specialist:
We are excited to hear that you had a wonderful experience with our company! We are glad to know your appliance is up and running, thank you very much for your time and business.
Ambrocio
Ambrocio - Perris, CA
Response from Appliance Repair Specialist:
We are happy you had a great experience with our company. We appreciate you taking the time to review your service with us! Thank you for your time and business.
Great service
Charles - Riverside, CA
Service was great. Repairman was efficient and knowledgeable. Arrived on time. Had warranty coverage so there was no charge.
Response from Appliance Repair Specialist:
Thank you for the awesome review! We strive for such service and we are more than happy that you had a pleasant experience. Thank you for your time and business.
Great service
Rocio - Moreno Valley, CA
Response from Appliance Repair Specialist:
We are excited to hear that you had a wonderful experience with our company! We are glad to know your appliance is up and running, thank you very much for your time and business.
Clyde
Clyde - Moreno Valley, CA
Great service
Response from Appliance Repair Specialist:
Thank you for the awesome review! We strive for such service and we are more than happy that you had a pleasant experience. Thank you for your time and business.
Great service
Michael - Perris, CA
Maytag Washer Repair
AE - Riverside, CA
Very knowledgeable and professional.
Kevin M.
RANGE WHIRLPOOL WEG750H0HZ0 "Customer stated the user interface was not responsive. I tested unit, all is testing normal. I put unit into diagnostic and verified that all the boards are communicating properly. All tests normal."
Kevin M.
REFRIGERATOR KITCHENAID KRFF707ESS01 Unit not dispensing water but unit is making ice. I tested dispenser and can hear valve humming. I removed water lint at top of door and had water there. I removed user interface and found that the water line was pinched. I corrected water line behind user interface. Tested unit. All tests good.
Kevin M.
REFRIGERATOR WHIRLPOOL KRSC503EBS01 "Removed and replaced prev ordered RC door. Door looks a lot better than before. I did not install nameplate, I asked customer if they would like to install it or me to. Customer said just leave nameplate and they will install. All tests good."
Kevin M.
WASHER WHIRLPOOL WTW5000DW2 Unit not starting cycle and lid is locked. I put unit into diagnostic and found error code for door lock. I tried to reset to have unit unlock door but door will not unlock. Failed door lock. Removed and replaced door lock. Tested unit. All tests good.
Kevin M.
WASHER WHIRLPOOL WFW6620HC0 Customer concerned with vibration and noise while filling. I tested unit with full load of towels. All tests good. I instructed customer about filling noise and how water pressures can change pitch of sound. I also gave customer loading tips to prevent off balance loads. All tests good.
Kevin M.
DISHWASHER WHIRLPOOL WDT970SAHZ0 Unit not washing dishes. I tested unit and found wash pump not running. Verified voltage to wash pump but pump not running. Failed wash pump motor. Removed and replaced wash pump. All tests good.
Kevin M.
WASHER WHIRLPOOL WTW5000DW1 Recall on RO. Customer stated the unit makes a lot of noise in spin cycle and shakes excessively. I tested unit and it was shaking empty. I tested suspension and found weak suspension. Also found too much play in basket caused by worn basket hub. Lid strike spring is also broken not allowing strike to go into lid lock properly. Ordering parts. ; ordrng 1 W10528947 (drive hub kit) and 1 W10837741 (lid strike) and 1 W11130362 (suspension)
Kevin M.
REFRIGERATOR WHIRLPOOL WRS331FDDW01 Unit is making ice but not dispensing it. I found voltage to auger motor but motor not turning. Failed auger motor. Removed and replaced auger motor. Tested unit. All tests good.
Kevin M.
DRYER MAYTAG MGDB765FW0 Door popping open during cycle. Found door catch was weak and not holding door closed. Removed and replaced door catch. Tested unit. All tests good.
Kevin M.
DRYER AMANA NGD4500VQ0 Unit making noise during cycle. Found worn belt and worn rollers causing loud noise. Removed and replaced rollers and belt. Tested unit. All tests good.
Kevin M.
WASHER MAYTAG MVWB880BW0 "Customer stated the unit is leaking in the front and giving UL error code almost every load. I tested suspension and found suspension to be weak and also found too much play in basket hub which causes basket to wobble in spin cycle. I found small leak coming from between tub ring and tub due to bad seal in tub ring. Unit needs tub ring, hub, and suspension rods. Removed and replaced tub ring, hub, and suspension rods. Tested unit. All tests good."
Kevin M.
REFRIGERATOR WHIRLPOOL WRB322DMBB00 Customer lives in Apt 54. Unit not cooling in both compartments. I put unit into diagnostic and ran evaporator fan. Fan motor not running. Failed evaporator fan motor. Ordering part. ; ordrng 1 W11024089 (motor-evap)
Kevin M.
DISHWASHER WHIRLPOOL WDF330PAHS3 Customer said unit leaking out door and not cleaning properly. I tested unit and found water leaking from door. I corrected door seal at lower right side and informed customer of detergent use when a water softener is installed. Wash pump working as designed.
Kevin M.
WASHER WHIRLPOOL WFW560CHW0 Console is saying LOC and not letting unit start. I found that the console had control lock on. I instructed customer on how to turn control lock off/on. Tested unit. All tests good.
Kevin M.
M/W OTR WHIRLPOOL WMH32519HZ4 Vent fan is not running on any cycle. Magnetron is heating but will shut off due too overheating. Unit needs main control and vent blower motor. Ordering parts. Unit will have to come down. Please allow 1 hr. ; ordrng 1 W11252443 (motor-fan) and 1 W11342846 (CNTRL- ELEC )
Kevin M.
DISHWASHER WHIRLPOOL WDT710PAHB1 Dispenser door spring broke internally causing detergent door not to open. Failed dispenser. Removed and replaced dispenser. Tested unit. All tests good.
Kevin M.
WASHER AMANA NTW4516FW3 Customer said unit stopped and would not turn on and it’s making a noise. I tested unit and found codes for off balance load. Instruct customer on load balancing. Noise coming from belt slipping a little due to dust on gearcase pulley. I cleaned pulley off and tested. All tests and sounds normal.
Kevin M.
REFRIGERATOR MAYTAG MFI2570FEZ04 Unit leaking from reservoir and fill valve behind rear wall of RC. Water is flowing down into freezer causing door closure issues. Unit needs fill valve and reservoir. ; ordrng 1 W11043013 (valve) and 1 W11346622 (RESERVOIR )
Kevin M.
RANGE AMANA AGR5330BAS3 Top burners not igniting. I verified spark from ignitor and gas to burners. If I play around with burners and caps I can get some of them to light half way. Needs new burners and caps. Flame is really small at all burners when lit and bake burner as well. Customer bought a open box item and orifices are for LP and customer never got NG ones. Ordering parts. ; ordrng 1 W11346659 (REGULATOR) and 1 WP98014893 (valve-gas) and 3 WP98017348 (orifice)s and 3 WP98017461 (cap-burner)s and 1 WPW10169985 (cap-burner) and 1 WPW10170506 (spud-orfce) and 1 WPW10515453 (burnr-head) and 3 WPW10636224 (burnr-top)s
Kevin M.
WASHER MAYTAG MVWB835DW1 "Customer stated unit will not start. I found unit stuck in overflow condition when water was already out of unit. I put main control into diagnostic and recalibrated water levels. I tested drain function, wash, and spin. All tests normal. Units water levels were out of calibration making main control think there was water."
Kevin M.
REFRIGERATOR WHIRLPOOL WSR57R18DM02 Unit not cooling. I found evaporator frozen over causing cooling loss. Main control not wanting to go into diagnostic and when I got it into diagnostic it would not advance through tests. Will need to order main control and thermistors. Removed and replaced main control and thermistors. Tested unit. All tests good.
Kevin M.
RANGE WHIRLPOOL MGR5770ADW Found unit not heating in bake cycle. I tested unit and found that the bake ignitor was not pulling enough amp draw to have gas valve send gas to burner. Failed ignitor for bake. Removed and replaced bake ignitor. Tested unit to 350 degrees. All tests good.
Kevin M.
DRYER MAYTAG MGDB725BW0 Installed prev ordered console. I see that JH ordered coils but they are not listed on order. It needs coils and I’m out of stock. Removed and replaced gas coils. Tested unit. All tests good.
Kevin M.
REFRIGERATOR KITCHENAID KRSC503ESS01 Removed and replaced freezer door due to broken wires at base of door. I cycled ice maker and filled ice maker. All tests good.
Kevin M.
KITCHEN WHIRLPOOL WDTA50SAHZ0 Top rack fell off due to failed top rack adjusters. Rail stop also missing causing rack to come out too far. Removed and replaced stop and adjusters. Tested unit. All tests good.
Kevin M.
RESIDENTIAL REFR WHIRLPOOL WRX988SIBM00
Kevin M.
WASHER MAYTAG MVWB835DW4 Customer stated the unit is giving LF error code. I tested valves in fill and valve is opening. I tested pressure switch hose for leaks. No leaks found. Main control fault causing high water levels and fill valve not opening on rinse. Ordering main control and fill valve. ; ordrng 1 W11165546 (valve) and 1 W11170706 (cntrl-elec)
Kevin M.
REFRIGERATOR WHIRLPOOL WRS586FLDM01 Unit not making ice. I tried to cycle ice maker but ice maker wouldn’t cycle. I went down to base of door and found broken wires at base of door causing no voltage to ice maker. Unit needs new door to correct issue.; ordrng 1 LW10701909 (dor-fip)
Kevin M.
DRYER WHIRLPOOL WGD8000DW4 "Clothes stuck in blower wheel. Customer was running unit with lint screen installed, not customers fault. Lint screen was unable to go down all the way due to bracket inside of lint duct coming loose and turning side ways. I removed object from blower wheel and removed bracket from inside lint duct and secured it properly so lint screen can sit flush. All tests good."
Kevin M.
WASHER WHIRLPOOL MVWB835DW3
Kevin M.
WASHER WHIRLPOOL WTW4816FW1 Unit making noise and not draining. I tested unit and found hair pin stuck in pump causing noise and stopping pump propellor. Removed object from pump. Tested unit and calibrated. All tests good.
Kevin M.
REFRIGERATOR WHIRLPOOL WRF560SEYM00 Ice maker will not stop making ice. I found that the bail arm broke off inside ice maker causing unit to overflow ice bucket with ice. Ordering arm and ice maker. ; ordrng 1 4317943 (icemaker only) and 1 WPW10202524 (arm-shut)
Kevin M.
DRYER MAYTAG MGDB725BW0 Installed prev ordered console. I see that JH ordered coils but they are not listed on order. It needs coils and I’m out of stock. Need to order coils. ; ordrng 1 279834 (2 coil gas valve set)
Kevin M.
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 Unit not dispensing ice. I tested unit and found that the auger motor was running but auger not turning. I removed ice bucket and found stuck cube is auger blades. I removed stuck cubes. Tested unit. All tests normal.
Kevin M.
WASHER WHIRLPOOL MVWB835DW5 "Took pic of pop. Unit not spinning and stopping mid cycle. I tested unit and found that the scanner nut came loose causing teeth on basket and gearcase to strip out. When unit tries to spin, the gearcase shaft just spins in the middle of the basket. Unit needs basket and gearcase. Removed and replaced gearcase and basket. Tested unit. All tests good."
Kevin M.
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Unit not cooling in RC. I found FC evaporator frozen over. I defrosted ice and found orange wire to heater was disconnected from factory. Connected wire connector. Tested unit. All tests good.
Kevin M.
REFRIGERATOR KITCHENAID KRFC704FBS00 "Multiple issues found. When customer gets water from door the water will stop and customer has to shake door to get water to dispense again. Found loose connection inside front interface causing problem. Ice maker is also not making ice. I found that the ice maker stalled mid harvest. Failed ice maker. Also found filter is popping out on its own. Unit needs regulator valve installed to correct filter issue. Removed and replaced regulator, connectors, ice maker and user interface. Tested unit. All tests good."
Kevin M.
REFRIGERATOR KITCHENAID KRFC704FBS01 Recall on RO. Unit not making ice. When I arrived the fill tube for ice maker was frozen over. I took ohm reading of fill tube heater. Heater tests good. I put unit into diagnostic and ran fill tube heater. Heater came on. I defrosted fill tube and ran diagnostic on ice maker. All passed. I unplugged unit to reset boards. Cycled ice maker. All tests normal.
Kevin M.
REFRIGERATOR WHIRLPOOL WRS331FDDW01 Unit is making ice but not dispensing it. I found voltage to auger motor but motor not turning. Failed auger motor. Ordering parts. Pre diagnosed parts not needed and will return. ; ordrng 1 W11310391 (MOTOR)
Kevin M.
REFRIGERATOR WHIRLPOOL WSR57R18DM02 Unit not cooling. I found evaporator frozen over causing cooling loss. Main control not wanting to go into diagnostic and when I got it into diagnostic it would not advance through tests. Will need to order win control and thermistors. Customer will defrost before appt. ; ordrng 1 W11282569 (contrl-box) and 1 WPW10383615 (thermistor) and 1 WPW10384183 (thermistor)