Local Reviews
for Kevin
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Mary - Riverside, CA
Response from Appliance Repair Specialist:
Thank you for the awesome review! We strive for such service and we are more than happy that you had a pleasant experience. Thank you for your time and business.
Excellent Customer service
Gretta - Riverside, CA
Prompt Attention
Response from Appliance Repair Specialist:
We are excited to hear that you had a wonderful experience with our company! We are glad to know your appliance is up and running, thank you very much for your time and business.
Great service
Annette - Riverside, CA
Response from Appliance Repair Specialist:
Thank you for the great review we are so glad you had awesome service! We really appreciate the feedback for it helps us to continue giving superior service! Thank you for your time and business.
Great
Susan - Moreno Valley, CA
Professional did a good job
Response from Appliance Repair Specialist:
We are happy you had a great experience with our company. We appreciate you taking the time to review your service with us! Thank you for your time and business.
Great service
Isaac - Moreno Valley, CA
Very helpful & informative
Response from Appliance Repair Specialist:
We are happy you had a great experience with our company. We appreciate you taking the time to review your service with us! Thank you for your time and business.
Excellent
Ruben - Riverside, CA
Response from Appliance Repair Specialist:
Thank you for the great review we are so glad you had awesome service! We really appreciate the feedback for it helps us to continue giving superior service! Thank you for your time and business.
Repair ice maker
Daniel - Fontana, CA
Well done!
Response from Appliance Repair Specialist:
Thank you for the great review we are so glad you had awesome service! We really appreciate the feedback for it helps us to continue giving superior service! Thank you for your time and business.
Dan
Dan - Riverside, CA
Good job
Response from Appliance Repair Specialist:
Thanks for responding to our review request. We appreciate your feedback. If there is anything we could have done to earn that last gold star, please let us know by emailing customerservice@ars.repair. We appreciate your time and business.
Dryer
Aidee - Perris, CA
Response from Appliance Repair Specialist:
Thank you for the great review we are so glad you had awesome service! We really appreciate the feedback for it helps us to continue giving superior service! Thank you for your time and business.
Wonderful Service
Connie - Perris, CA
Kevin was knowledgeable, efficient and fixed the problem. His product knowledge was impressive and he gave some great tips on how to keep my machines running in tip top shape.
Response from Appliance Repair Specialist:
We are happy you had a great experience with our company. We appreciate you taking the time to review your service with us! Thank you for your time and business.
Great service
Earnest - Moreno Valley, CA
Response from Appliance Repair Specialist:
Thank you for the awesome review! We strive for such service and we are more than happy that you had a pleasant experience. Thank you for your time and business.
Service from tech was great, scheduling was bad
Ruth - Moreno Valley, CA
Very disappointed with the scheduling part of my appointment and being given incorrect information. The tech who came out was great and very helpful in explaining things
Response from Appliance Repair Specialist:
Thanks for responding to our review request. We appreciate your feedback. If there is anything we could have done to earn that last gold star, please let us know by emailing customerservice@ars.repair. We appreciate your time and business.
Great service
Ignacio - Moreno Valley, CA
Response from Appliance Repair Specialist:
Thank you for the awesome review! We strive for such service and we are more than happy that you had a pleasant experience. Thank you for your time and business.
very helpful technician
Alma - Perris, CA
Response from Appliance Repair Specialist:
We are happy you had a great experience with our company. We appreciate you taking the time to review your service with us! Thank you for your time and business.
Great Service
Vivian - Riverside, CA
Kevin was great. Extremely punctual, professional, and knowledgeable. We will definitely request him next time if we need it.
Response from Appliance Repair Specialist:
We are happy you had a great experience with our company. We appreciate you taking the time to review your service with us! Thank you for your time and business.
Intelligent diagnoses, quick repair, professional customer care
Tim - Riverside, CA
Response from Appliance Repair Specialist:
We are happy you had a great experience with our company. We appreciate you taking the time to review your service with us! Thank you for your time and business.
Service visit
Gloria - Moreno Valley, CA
Kevin the repair technician showed up on time...I explained my concern....he checked out the refrigerator and thoroughly explained why it happened. (It was oozing(glue)from the freezer seam)
Response from Appliance Repair Specialist:
We are excited to hear that you had a wonderful experience with our company! We are glad to know your appliance is up and running, thank you very much for your time and business.
Awesome
George - Riverside, CA
Response from Appliance Repair Specialist:
Thank you for the awesome review! We strive for such service and we are more than happy that you had a pleasant experience. Thank you for your time and business.
Good customer service, poor repairs still having issues with the Dishwasher
Edgar - Riverside, CA
Poor repairs
Response from Appliance Repair Specialist:
Thanks for responding to our review request. We appreciate your feedback. If there is anything we could have done to earn that last gold star, please let us know by emailing customerservice@ars.repair. We appreciate your time and business.
Great
Erica - Riverside, CA
Response from Appliance Repair Specialist:
We are happy you had a great experience with our company. We appreciate you taking the time to review your service with us! Thank you for your time and business.
Great Service
Matthew - Moreno Valley, CA
Response from Appliance Repair Specialist:
Thank you for the great review we are so glad you had awesome service! We really appreciate the feedback for it helps us to continue giving superior service! Thank you for your time and business.
Title
Zach - Riverside, CA
Response from Appliance Repair Specialist:
Thanks for responding to our review request. We appreciate your feedback. If there is anything we could have done to earn that last gold star, please let us know by emailing customerservice@ars.repair. We appreciate your time and business.
Great service & helpful tech!
Sadaf - Riverside, CA
It has been a very pleasant experience with the technician who was very helpful and professional. He answered all my questions and was eager to help
Response from Appliance Repair Specialist:
Thank you for the great review we are so glad you had awesome service! We really appreciate the feedback for it helps us to continue giving superior service! Thank you for your time and business.
Service
Andrew - Riverside, CA
Response from Appliance Repair Specialist:
Thank you for the great review we are so glad you had awesome service! We really appreciate the feedback for it helps us to continue giving superior service! Thank you for your time and business.
quick warranty service,
John - Riverside, CA
quick service, diagnosed the problem, changed the parts out, covered under warranty
Response from Appliance Repair Specialist:
Thank you for the great review we are so glad you had awesome service! We really appreciate the feedback for it helps us to continue giving superior service! Thank you for your time and business.
Kevin M.
REFRIGERATOR MAYTAG MFI2269FRZ02 "Unit not cooling in both compartments. I found low side sealed system leak in FC evaporator causing no cool. Unit needs compressor and evaporator. Removed and replaced evaporator and compressor. Vacuumed system down. Held vacuum. Charged system with 4.5oz of Freon. Tested unit. Pressures are good. Full frost pattern ; used 1 134A (4.5OZ 134A), and 1 AF1200 (TUBE EXTENSION)"
Kevin M.
OVEN WHIRLPOOL WOS72EC0HS01 Control panel freezes and has black lines through display and becomes non-responsive. Display resets. Failed user interface. Removed and replaced control panel. Tested unit. All tests good.
Kevin M.
REFIRGERATOR KITCHENAID KRMF706ESS01 "Multiple issues. Unit is not making ice, frost in freezer, unit turning off and on and ice melting in ice bucket when it does make ice. I found out of range thermistor on ice maker, ice box fan not running at full speed, user interface has short causing unit to turn off and on, and needs new adapter kit to correct frost in freezer. Removed and replaced adapter kit, user interface, ice maker and ice box fan. Tested unit. All tests good."
Kevin M.
DISHWASHER WHIRLPOOL WDF320PADW3 Customer stated the unit would not fill but wash motor would come on. I tested unit and found float switch getting stuck in full position even with no water in unit. Removed and replaced float switch. Tested unit. All tests good.
Kevin M.
WASHER WHIRLPOOL WTW5000DW2 Customer concerned with vibration and noise during spin cycle. I tested unit with load and found weak suspension and worn basket hub. Ordering parts; ordrng 1 W10528947 (drive hub kit) and 1 W11130362 (suspension)
Kevin M.
WASHER MAYTAG MVWB850YW1 Unit making loud noise during operation. I tested unit and found that the tub seal has failed and allowed water to wash out bearings causing noise. Unit needs bearing kit and hub. Please attempt to get additional labor for bearing job. Allow 1.5 hours on return. Ordering parts. ; rqstng P&A on 1 W10435302 (bearing) and 1 W10820039 (hub)
Kevin M.
OVEN KITCHENAID KODE300ESS02 Flames are uneven on burners and light bulb broke off in light socket. I removed base of bulb from socket and tested socket. Socket is good. I removed burner caps and found build up on spreader. I instructed customer about build up and that bulbs are not covered per owners manual. All tests good.
Kevin M.
DRYER MAYTAG MGDB835DW4 Drum bouncing during cycle. I replaced rollers but drum still bouncing heavily. Failed drum. Ordering drum asemblsy. ; ordrng 1 W10626460 (drum)
Kevin M.
REFRIGERATOR KITCHENAID KRMF706EBS01 Flames are uneven on burners and light bulb broke off in light socket. I removed base of bulb from socket and tested socket. Socket is good. I removed burner caps and found build up on spreader. I instructed customer about build up and that bulbs are not covered per owners manual. All tests good.
Kevin M.
WASHER MAYTAG MVWX655DW Customer stated the unit was making a loud noise during agitation. Sounds like washplate is slipping. Removed and replaced washplate. Tested unit. All tests good.
Kevin M.
MICROWAVE WHIRLPOOL WMH53520CS2 Unit giving error code for open close door even when door is closed. Found failed door switches causing issue. Removed and replaced door switches with interlock kit. Tested unit. All tests good.
Kevin M.
WASHER WHIRLPOOL WTW8500DC2 Customer stated unit is shaking and making noise. I tested unit and found loose rotor causing noise in spin. Tightened rotor and recalibrated main control. All tests good.
Kevin M.
DRYER ROPER RGD4516FW "Multiple issues found. Motor is overheating and not starting every time, timer is not advancing, and unit making a loud sound when running. I tested unit and found voltage to timer motor but timer not advancing, failed timer. Belt is worn and rollers have failed causing excessive noise. Failed motor causing unit not to start every time. Verified voltage to motor. Unit needs repair kit, timer, motor and blower wheel. Removed and replaced motor, timer and repair kit. Tested unit. All tests good."
Kevin M.
DRYER WHIRLPOOL WGD8000DW4 "Unit not starting. I tested unit and relay on board will click but no drum movement. I disassembled unit and found belt has snapped in half. Ordering belt, motor, and idler pulley. ; ordrng 1 W10837240 (idler pulley) and 1 W10849499 (belt) and 1 W11105178 (motor-drve)"
Kevin M.
WASHER MAYTAG MVWB980BG0 Unit making loud noise during spin cycle. I tested unit and found that the unit has failed bearings causing noise. Removed and replaced bearings. Tested unit. All tests good.
Kevin M.
DRYER MAYTAG MGDB835DW4 Unit not heating. I tested unit and found no voltage to ignitor. I tested thermal cut off and found it to be open. Failed thermal cut off. Removed and replaced thermal cut off. Tested unit. All tests good. Let customer know they should have vents cleaned. ; used 1 279769 (THERMAL CUTOFF) from stock
Kevin M.
DRYER WHIRLPOOL WGD5620HW1 Some buttons on console are not responsive. Found failed console causing problem. Removed and replaced console. Tested unit. All tests good.
Kevin M.
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 Unit has froze over ice maker fill cup again causing water to flow into ice bucket instead of ice maker. Need to replace fill valve and ice maker to correct issue. Ordering parts. ; ordrng 1 W11043013 (valve) and 1 WPW10300024 (icemaker)
Kevin M.
WASHER WHIRLPOOL WFW92HEFC Unit still giving error code for pressure switch failure. I found failed main control giving error code. I removed and replaced main control and found that new board has defective programming and now giving cycle doesn’t exist code. I put old board back in and need to reorder main control. ; ordrng 1 W11201293 (cntrl-elec)
Kevin M.
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Unit not cooling and led lights having delay when doors are open. I found RC evaporator thermistor out of range causing RC evaporator to be clogged with ice. I found faulty main control causing led lights to have delay. Removed and replaced main control, evap fan, and evap cover. Tested unit. All tests good."
Kevin M.
MICROWAVE WHIRLPOOL WOC54EC0AS04 Customer stated the unit didn’t finish cycle. I tested unit and found pressure switch out of calibration and unit only is hooked to cold water and “cold” was selected instead of “tap cold”. I calibrated pressure switch in diagnostic and informed customer that “tap cold” needs to be used if just cold water is hooked up. Tested unit. All tests good.
Kevin M.
RANGE JENN-AIR JES8850BAB "user interface is non-responsive for lower left buttons. Unit would need cooktop, 3 knobs, and main control assembly"
Kevin M.
WASHER MAYTAG MVWB765FC3 "Customer concerned with water levels and fill times. I tested unit. All tests normal. I instructed customer on normal water levels, normal fill times, and use and care."
Kevin M.
REFRIGERATOR KITCHENAID KSSC42QMS00 "Customer had bought optics from another supplier. Customer installed optics and unit is still not making ice. I re diagnosed unit and found that optics they had purchased were defective. Customer didn’t want us to fix, just wanted to make sure original diagnosis was correct."
Kevin M.
WASHER MAYTAG MVWB865GW0 Door not closing properly. I found that the left side hinge spring failed and caused too much pressure on lid and lid separated on lower left side. Unit needs left hinge and lid assembly. Removed and replaced lid and hinge. Tested unit. All tests good.
Kevin M.
WASHER WHIRLPOOL WFW87HEDW1 Customer stated the unit will not start cycle. I put unit into diagnostic and found error codes for failed door lock assembly. Unit needs door lock. Removed and replaced door lock assembly. Tested unit. All tests good.
Kevin M.
REFRIGERATOR WHIRLPOOL WRS325FDAW04 Unit leaking out freezer compartment. I found frozen over evaporator drain tube causing defrost water to leak out during defrost. I defrosted and cleared drain tube. Tested unit. All tests good.
Kevin M.
REFRIGERATOR MAYTAG MFW2055FRZ00 Ice maker fell off of freezer wall. I found lower bracket broken on ice maker. Removed and replaced ice maker. Tested unit. All tests good.
Kevin M.
M/W OTR WHIRLPOOL WMH31017HS3
Kevin M.
DRYER ROPER RGD4516FW "Multiple issues found. Motor is overheating and not starting every time, timer is not advancing, and unit making a loud sound when running. I tested unit and found voltage to timer motor but timer not advancing, failed timer. Belt is worn and rollers have failed causing excessive noise. Failed motor causing unit not to start every time. Verified voltage to motor. Unit needs repair kit, timer, motor and blower whee on 1 279827 (motor ) and 1 4392065 (dryer repair kit) and 1 W10857611 (timer) and 1 WP694089 (wheel)"
Kevin M.
OVEN MAYTAG CWG3100AAB Customer canceled at door. Didn’t even enter house.
Kevin M.
WASHER WHIRLPOOL WTW8000DW5 Unit not draining. I found voltage to drain pump but pump not responding. Failed drain pump. Removed and replaced pump. Tested unit. All tests good.
Kevin M.
REFRIGERATOR WHIRLPOOL WRT314TFDW00 Customer concerned with operation sound from unit. I tested unit. Customer is concerned with compressor sounds during operation. I instructed customer on normal operation sounds. All tests good. Temps good.
Kevin M.
DRYER MAYTAG WGD4800BQ2 "Unit not heating and making noise during cycle. I found worn belt, failed drum rollers and failed gas coils causing issues. I removed and replaced gas coils and repair kit. Tested unit. All tests good."
Kevin M.
WASHER WHIRLPOOL WTW8040DW4 Unit not draining. I verified voltage to drain pump but pump not running. Failed drain pump. Removed and replaced drain pump. Tested unit. All tests good.
Kevin M.
DISHWASHER WHIRLPOOL WDF520PADB7 Unit not draining and customer concerned with dry performance. I tested unit and found air gap clogged causing no drain. Instruct customer to have air gap cleaned. I ran diagnostic cycle and verified proper heater operation. All tests good. Gave customer tips on getting better drying performance.
Kevin M.
WASHER WHIRLPOOL WFW92HEFC Unit giving error code F3E1 for pressure switch fault. I tested unit and found failed pressure switch. Removed and replaced pressure switch. Tested unit. All tests good.
Kevin M.
WASHER WHIRLPOOL WTW5000DW2 "I tested unit and found gears slipping causing very loud noise during spin cycle intermittently. Unit needs new gearcase, hub, and cam. Ordering parts. ; ordrng 1 W10528947 (drive hub kit) and 1 W10721967 (drive pulley) and 1 W11035751 (gearcase)"
Kevin M.
REFRIGERATOR WHIRLPOOL WRS315SDHM02 Unit making noise during operation. I found heavy vibration coming from condenser lines under unit. I adjusted and tightened condenser to correct vibration. All tests and sounds good.
Kevin M.
REFRIGERATOR WHIRLPOOL MSD2641KEB Customer canceled at door.