Local Reviews
for Kenneth
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Luis - Los Angeles, CA
Fast and efficient
Response from Appliance Repair Specialist:
Hello Luis, We appreciate your kind words and are happy to hear you had a 5 star experience with our company! We'd love to work with you in the future and provide you with the same service you had with us again. Thank you for your service, Kenneth!
Great service, the two guys were very nice and informative, service pricing was fair
Sarah - Los Angeles, CA
Very positive repair experience
Response from Appliance Repair Specialist:
Hello Sarah, We appreciate your kind words and are happy to hear you had a 5 star experience with our company! We'd love to work with you in the future and provide you with the same service you had with us again. Thank you for your service, Kenneth!
Efficient and friendly service
Tamara - Los Angeles, CA
Very pleased with the service.
Response from Appliance Repair Specialist:
Hello Tamara, Thank you for taking the time to respond to our review request! We appreciate your positive review and are happy that you've had a great experience with our company. We look forward to working with you in the future. Way to go, Kenneth!
Tabitha
Tabith - Los Angeles, CA
Alec and Kenneth were terrific! Helpful prompt, and friendly. I wish all service people could be as great as these two!
Response from Appliance Repair Specialist:
Hi Tabitha, Thank you for taking the time to respond to our review request! We appreciate your positive review and are happy that you've had a great experience with our company. We look forward to working with you in the future. Way to go, Kenneth!
Bsbs
Barbara - Santa Clarita, CA
On time courteous, proper introduction, professional, product knowledge, answered all my questions. All in all great service
Response from Appliance Repair Specialist:
Hi Barbara! Thank you for your business and positive review. We are happy to hear you had a great experience with our company and we look forward to working with you in the future. Good job, Kenneth!
Great Service, expert Technicians but anointment time given was a big issue
Farhad - Los Angeles, CA
Service was great. Technicians were excellent, but appointment time being in middle of day was a huge problem. I had to take 2 days of work.
Response from Appliance Repair Specialist:
Hello Farhad, Thank you for your business and positive review. We are happy to hear you had a great experience with our company and we look forward to working with you in the future. Good job, Kenneth!
Great, efficient, friendly service
Gary - Bakersfield, CA
Kenneth was awesome.
Response from Appliance Repair Specialist:
Hi Gary! Thank you for your business and positive review. We are happy to hear you had a great experience with our company and we look forward to working with you in the future. Good job, Kenneth!
Ngoc
THUNG - Santa Clarita, CA
Response from Appliance Repair Specialist:
Hi Ngoc, Thank you for your business and positive review. We are happy to hear you had a great experience with our company and we look forward to working with you in the future. Good job, Kenneth!
Dorit
SUMMIT - Los Angeles, CA
Response from Appliance Repair Specialist:
Hello Dorit, Thank you for taking the time to respond to our review request! We appreciate your positive review and are happy that you've had a great experience with our company. We look forward to working with you in the future. Way to go, Kenneth!
Angel
GONZALEZ - Santa Clarita, CA
It was nice.
Response from Appliance Repair Specialist:
Hi Angel, Thank you for taking the time to respond to our review request! We appreciate your positive review and are happy that you've had a great experience with our company. We look forward to working with you in the future. Way to go, Kenneth!
did not understand product
SALDINGER - West Hills, CA
wasted our time. He knew almost nothing about the product. I had to prod him just to open to look at beyond the customer control panel. did not have any idea about running diagnostics thru the diagnostic interface plug put there by Kitchen Aid for diagnostics.
Response from Appliance Repair Specialist:
Thank you for taking the time to respond to our review request. We are sorry that you weren't than satisfied with your experience. If you would like to speak with us more in depth about this manner, please feel free to email us at customerservice@ars.repair. We appreciate your time and business.
Great Service
MARIN - Los Angeles, CA
Technician were very kind and resolve the problem.
Eric
FREEMAN - Los Angeles, CA
Service repair
BRAMSON - Los Angeles, CA
Rep was great!!
Kenneth M.
REFRIGERATOR KITCHENAID KSSC48QTS02 "Replaced evaporator, vacuumed out, and recharged the system. Unit is now working properly. No dents dings or blemishes on or around unit caused by technician. Customer approves function at this time. Held vacuum. Pressures checked good."
Kenneth M.
WASHER WHIRLPOOL MHW5100DW0 Replaced control panel and tested unit. Unit is now operating correctly and customer approves function at this time. No dents dings or blemishes on or around unit caused by technician.
Kenneth M.
WASHER WHIRLPOOL WTW7500GW0 Turned on unit and unit started up and running perf3ct. Checked power under load due to lights in garage flickering and Lund the power outlet jumping power from the range of 80 to 150 volts AC. Informed customer of power issue. Unit is working properly.
Kenneth M.
REFRIGERATOR WHIRLPOOL WRS325SDHW00 "Replaced control, UI, and defrost bimetal and unit is now working properly. Customer approves function at this time."
Kenneth M.
REFIRGERATOR WHIRLPOOL WRF954CIHZ00 "Replaced water valve and ice maker on unit, and unit is now functioning properly. Customer approves function at this time. No dents dings or blemishes on or around the unit caused by technician."
Kenneth M.
REFRIGERATOR KITCHENAID KSSC48QMS00 "Installed compressor. Evap. And heater pan. Vacuumed unit down in deep vacuum and unit held deep vacuum for 15 minutes. Charged system with 7.75 OZ of R134A refrigerant and tested unit. Unit is now working properly. Unit dropped 8 degrees before departure. No dents dings or blemishes on or around unit caused by technician. ; used 1 CD8404, and 8 R134A (REFRIGERANT) from stock"
Kenneth M.
REFRIGERATOR WHIRLPOOL KSSS48QMW00 No ice. Optics testing good. But reading full bin. Ordering np in. Replacing condenser fan motor. Power. But not turning on. Ordering new ice maker.
Kenneth M.
DISHWASHER KITCHENAID KDTM354DSS4 "Replaced dish rack and ensured rack was seated correctly. No dings, dents, or scuffs caused by technician.Customer approves function at this time. Collected $165.00 via check."
Kenneth M.
ICEMAKER WHIRLPOOL WRX735SDHZ00 "Replaced ice maker, water valve, and ice container in unit. Unit is working normally and customer approves function at this time. No dents, ding or scuffs caused by technician."
Kenneth M.
REFIRGERATOR JENN-AIR JF42NXFXDE02 Replaced mullion on unit and unit is working properly. Customer approves function at this time. No dents dings or blemishes on unit caused by technician.
Kenneth M.
WASHER MAYTAG MHW8200FW0 "Replaced dispenser, bellows, and water valve on unit and unit is working properly. Customer approves function at this time. No dents, dings, or scuffs caused by technician. BE ADVISED CUSTOMERS DRYER WAS INCORRECTLY INSTALLED AT GAS LINE. Will not reconnect gas to dryer for liability purposes. Installer used incorrect adapter at dryer and glued lines together. Informed customer of gas line installation and risks therein."
Kenneth M.
REFRIGERATOR KITCHENAID KRFC704FSS00 Replaced evap cover and control on unit and unit is functioning properly. Customer approves function at this time. No dents dings or blemishes on or around unit caused by technician.
Kenneth M.
OVEN WHIRLPOOL WOS51EC0HS00 Ordering door hinge. Rescheduled customer for Thursday ; ordrng 2 W10825778 (hinge-door)s
Kenneth M.
WASHER WHIRLPOOL WFW97HEDU0 Replaced clamp. Unit is now working properly. No dents dings or blemishes on or around unit caused by technician.
Kenneth M.
WASHER MAYTAG MHW8200FW0 Upon arrival customer was concerned the precision dispense cup was not emptying out soap. Informed customer that precision dispense will last up to 30 washes. Informed customer that if she wants to put soap in every wash to remove the blue precision cup. Went to drain out water and found it threw an F8E0 error code indicating overflow. Ordering new air trap switch and hose. Ordering new water valve due to solenoid not opening and closing properly. Rescheduled customer 11-15-18; ordrng 1 W10903220 (trap) and 1 W11044559 (hose) and 1 WPW10247306 (valve) and 1 WPW10448876 (switch-wl)
Kenneth M.
OVEN KITCHENAID KODC304ESS00 Upon arrival. Customer informed me that unit was not starting. Tested unit. And found unit working properly. Found customer was not pushing the buttons hard enough. Also found button press tone off. Turned on button press tone and informed customer that they need to push harder. Informed her that if she does not hear a beep then she did not press the button. Customer approves function at this time. No dents dings or blemishes on or around unit caused by technician
Kenneth M.
DRYER WHIRLPOOL WGD5000DW3 "Found unit sensor dry not causing proper advancement of timer due to shorted control board. Replaced timer and control, and tested unit. Unit is now operating normally and customer approves function at this time."
Kenneth M.
RANGE WHIRLPOOL WVW51UC0FS1 Found unit resonating through venting. Motor is viberating and causing viberations through the wall. Informed customer that he will need to secure unit and venting to the wall better to regent viberations throughout. All padding and motor checked ok and only getting getting noise on hig. Informed customer and customer is not to thrilled. Unit is working properly. Documented with techline. SR 7723420293 - Sterling
Kenneth M.
DRYER WHIRLPOOL MGDE500VW2 Found unit making squeaking noise due to excessive lint built up in blower. Motor was trying to spin dryer drum faster then it could due to drag in the blower. Removed excessive lint and tested unit. Unit is working properly. Customer approves function at this time. Customer has a clogged vent. Informed customer to different company for vent cleaning due to not having vent brushes.
Kenneth M.
OVEN KITCHEN AID KEBS277BBL0 Found unit with an F1E0. Tested and found either main board or touch panel to be faulty. Found unit with a discontinued kaypad. And discontinued control board. Informed customer that unit will not be able to be repaired.
Kenneth M.
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Found unit working properly. Informed customer of lower wattage heater to and the importance of the rinse aid to help water repel. informed customer all function are working normal but will replace tub due to rust. Ordering new tub; ordrng 1 WPW10681507 (tub-dishwr)
Kenneth M.
DISHWASHER KITCHENAID KDTE254ESS2 No power needs board; ordrng 1 W10866124 (cntrl-elec)
Kenneth M.
DISHWASHER KITCHENAID KDTM354DSS4 "Installed inner door, dispenser, and wheels and unit is working correctly and customer approves function. Forgot dish rack, so will come again to install. No dings, dents, or scuffs caused by technician. Will collect; schdld next appmnt for 11/12 MON 8-12"
Kenneth M.
REFIRGERATOR WHIRLPOOL WRF954CIHZ00 "Found unit not making ice, found ice maker stuck in harvest mode. Was able to take unit out of harvest and found water valve to have a stuck ice maker solenoid. Ordering new ice maker and water valve. Rescheduled customer for 11-13-18; ordrng 1 W10873098 (valve) and 1 W11099789 (icemaker)"
Kenneth M.
WASHER WHIRLPOOL WTW8900BC "Unit lid would not remain open. Replaced hinges and bearings for lid. Unit is now operating normally and the customer approves function. No dents, dings, or scuffs caused by technician."
Kenneth M.
REFRIGERATOR KITCHENAID KSC24C8EYY02 Customer iconcerned about temps. Customer got a new thermostat and at door. Customer said after thermometer was installed temps seemed normal. Customer asked for help to remove air filter. Removed air filter and tested unit. Unit is working properly. Customer approves function at this time. No dents dings or blemishes on or w round unit caused by technician.
Kenneth M.
DISHWASHER WHIRLPOOL KDTE204GPS0 "Arrived at unit and found unit not powering on. Unit was connected to toggled plug for garbage disposal. Also found leak coming from fill line at dishwasher because cap to unit was loose. Tightened cap, and ran cycle to ensure no leaks and proper function. Unit is now operational and customer approves function. No dings, dents, or scuffs caused by technician."
Kenneth M.
WASHER WHIRLPOOL WFW97HEDU0 Forgot to install clamp around door for bellows. Customer does not have the clamp. Ordering new clamp. Rescheduled customer for Tuesday ; ordrng 1 W11266654 (CLAMP)
Kenneth M.
RANGE KITCHENAID KEMS378SSS00 "Replaced control boards and control panel, and tested unit. Customer approves function. No dents, dings, scratches or scuffs caused by technician."
Kenneth M.
OVEN JENN-AIR JJW2827DS01 "Replaced control panel and tested unit. Unit is operational and customer approves function. No dents, dings, or scuffs from technician."
Kenneth M.
REFIRGERATOR KITCHENAID KSSC48QTS02 Found unit no cool due to lack of refrigerant. Sprung leak in system and compromised. Ordering new compressor. Evap and heat exchanger. Did not reschedule due to availability. Quoted customer $2115.00. Collected $115 via check #2586. Will collect $2000 on return visit. Customer needs to call his extended warranty first to make sure they are gonna reimburse for repair. Customer will call us to reschedule. ; ordrng 1 W10508992 (exchanger) and 1 W10841139 (compressor) and 1 WP2306094 (evaporator)
Kenneth M.
REFRIGERATOR WHIRLPOOL WRS571CIDB "Arrived at unit and found diffuser making noise as it opens, and the refrigerator was freezing food throughout the fridge.Replaced thermistor and diffuser. Unit is now operational and customer approves function. No dings, dents, or scuffs caused by technician."
Kenneth M.
WASHER MAYTAG MVWB835DW3 Customer concerned about things still being wet after cycle is finished. Unit is draining properly. Found error code wi5 overload. Informed customer on proper loading techniques. Informed customer that they can not wash there dogs bedding in washer because when it’s soaked it’s to heavy for washer to properly wash. No dents dings or blemishes on r around unit caused by technician.
Kenneth M.
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Installed damper control and panel. Tested unit. Unit is now working properly. Customer approves function at this time. No dents dings or blemishes on or ara und unit caused by technician.
Kenneth M.
REFRIGERATOR KITCHENAID KSSS48QMB01 Found leak right away at evap. Replaced evap and compressor. Also replaced condenser fan motor and inverter board and heater pan. Tested unit. Unit is working properly. Control board kit ordered did not work for unit due to a plug that required more spots then what I had on board kit. Did not installed board kit. Also did not order heat exchanger. Vacuumed unit for 20 minutes into deep vacuum and charged system wi5 7.75OZ of R134A refrigerant and tested. Unit held vacuum for 10 minutes. No leaks found. Pressures checked good. Collected $1700 via CC
Kenneth M.
WASHER WHIRLPOOL WFW97HEDU0 Replaced bellows provided by customer and unit is working correctly. job complete
Kenneth M.
REFRIGERATOR KITCHENAID KRMF706ESS01 Could not shut off water. Customer did not know where the shut off to fridge was. Informed customer they need to have water shut off for us to come install it. Customer asked to leave valve here since it was an easy install. If customer can’t install themselves when water is shut off. Customer will call back. job complete
Kenneth M.
DISHWASHER WHIRLPOOL WDT720PADM2 Found unit not running due to strike. Strike was bent downward so would not close door. Bent strike back up and tested unit. Unit is now working properly. Customer approves function at this time. No dents dings or blemishes on or around unit caused by technician.
Kenneth M.
WASHER WHIRLPOOL MHW5100DW0 Ordering new panel. Cleared drain pump; ordrng 1 W10859004 (panel-cntl)
Kenneth M.
REFRIGERATOR KITCHENAID KRFC704FSS00 Unit does not need compressor. Unit is leaking due to defrost issues in fridge evap. Evap is frosted completely over. Ordering new control board and cover; ordrng 1 W11167902 (COVER) and 1 W11169516 (CONTROL)