Local Reviews
for Ian

Rated 4.7 out of 5 stars based on 16 customer reviews

Map of Fresno, CA

Mike




Quick and efficient


Response from Appliance Repair Specialist:

Hi Mike! Thank you for taking the time to respond to our review request! We appreciate your positive review and are happy that you've had a great experience with our company. We look forward to working with you in the future. Way to go, Ian!


Map of Fresno, CA

Jilljake




Great service. Technician very knowledgeable.


Response from Appliance Repair Specialist:

Hi Jill, We appreciate your kind words and are happy to hear you had a 5 star experience with our company! We'd love to work with you in the future and provide you with the same service you had with us again. Thank you for your service, Ian!


Map of Fresno, CA

Darrell




The service technician, Ian, was great. The call center, not so much.


Response from Appliance Repair Specialist:

Darrell, Thank you for your feedback as it is the only way that we can continue to improve. We are happy that Ian could assist you. If there are any specifics on how we could have made your scheduling experience better, please email us at customerservice@ars.repair. Thank you for your business.


Map of Fresno, CA

Tim




Outstanding


Response from Appliance Repair Specialist:

Hi Tim, We appreciate your kind words and are happy to hear you had a 5 star experience with our company! We'd love to work with you in the future and provide you with the same service you had with us again. Thank you for your service, Ian!


Map of Fresno, CA

The service tech: Ian was awesome.





Response from Appliance Repair Specialist:

Hello Jack! We appreciate your kind words and are happy to hear you had a 5 star experience with our company! We'd love to work with you in the future and provide you with the same service you had with us again. Thank you for your service, Ian!


Map of Fresno, CA

Great service





Response from Appliance Repair Specialist:

Hello Evangelina, Thank you for taking the time to respond to our review request! We appreciate your positive review and are happy that you've had a great experience with our company. We look forward to working with you in the future. Way to go, Ian!


Map of Scottsdale, AZ

Jack




The service rep was knowledgeable and pleasant.


Response from Appliance Repair Specialist:

Hey Jack! Thank you for taking the time to respond to our review request! We appreciate your positive review and are happy that you've had a great experience with our company. We look forward to working with you in the future. Way to go, Ian!


Map of Clovis, CA

Kathleen




Tech was knowledgeable and efficient in his diagnostics.


Response from Appliance Repair Specialist:

Hi Kathleen, Thank you for your business and positive review. We are happy to hear you had a great experience with our company and we look forward to working with you in the future. Good job, Ian!


Map of Fresno, CA

James




Awesome job!!


Response from Appliance Repair Specialist:

Hi James, Thank you for your business and positive review. We are happy to hear you had a great experience with our company and we look forward to working with you in the future. Good job, Ian!


Map of Fresno, CA

Great Service




Ian was very knowledgeable and friendly. He immediately diagnosed the problem with our ice maker.


Response from Appliance Repair Specialist:

Hello, Thank you for taking the time to leave a review. If there is anything we could have done to earn that last gold star, please let us know by emailing customerservice@ars.repair. We appreciate your time and business.


Laura




Ian was very professional and a hard worker. He also was very patient in trying to figure this mystery sound out but he finally got it on the third visit. Thank you Ian.


Response from Appliance Repair Specialist:

Laura, Thank you for your feedback. It is so nice to hear great things about out repair specialist. We appreciate you business and hope we can serve you again. Great Job Ian!


great





Response from Appliance Repair Specialist:

Hello, Thank you for taking the time to review your experience. We are happy that it was a positive one and look forward to working with you again. Great job Ian!


Excellent Service. I’m glad the warranty covered the part needed. I wish it didn’t take so long to receive the part. Overall, the service was excellen





Gas stove repair




Very knowledgeable. Great service


Andrea




Very Professional and excellent Knowledge skills


Sherry




Excellant


Ian B.

Ian B.

whirlpool refrigerator WRF767SDEM01 Tech found unit has intermittent interior lights failure. Need to order need to order board associated with interior lights failure service pointer.; ordrng 1 W10830288 (cntrl-elec), Installed user interface control. Unit now tests good with no damage to home.; Job complete.

Near W Herndon Ave, Fresno, CA 93650
Ian B.

Ian B.

WHIRLPOOL DISHWASHER WDTA50SAHZ0 Found that units frame was malformed causing the door to be offset and not open fully. Called Whirlpool expecting a replacement, but was instructed to install new tub assembly. Will have to do full tub transfer.; ordrng 1 W10681492 (tub-dishwr), Tech arrived to do repair, and found that upon inspection new tub had similar deformation but worse. Tech was able to repair current tub, and additionally installed door hinge buffers. Unit now opens and closes correctly. Additionally performed complete install of unit. Tested unit and unit tests good with no further door issues, leaks, or damage to home.; Job Complete.

Near N Palm Ave, Fresno, CA 93704
Ian B.

Ian B.

kitchenaid dishwasher KDFE104DSS Found drain line had a clog in the drain line extension. Separated drain line and cleared clog. Unit now tests good with No leaks or damage to home.; Job Completed.

Near W Stuart Ave, Fresno, CA 93711
Ian B.

Ian B.

whirlpool dryer WED4815EW1 Tech found unit works normally, with no failures other than improper installation. customers vent conduit is a plastic conduit that is smashed several times, completely blocking air circulation. Advise customer that plastic vent should be replaced with non-plastic vent conduit, as whirlpool considers plastic conduit a fire hazard and safety concern. Vent conduit is an accessory to the machine, and has no part number.

Near S Clovis Ave, Fresno, CA 93727
Ian B.

Ian B.

whirlpool dryer WED4815EW1 Tech found unit works normally, with no failures other than improper installation. customers vent conduit is a plastic conduit that is smashed several times, completely blocking air circulation. Advise customer that plastic vent should be replaced with non-plastic vent conduit, as whirlpool considers plastic conduit a fire hazard and safety concern. Vent conduit is an accessory to the machine, and has no part number.

Near S Clovis Ave, Fresno, CA 93727
Ian B.

Ian B.

kitchenaid dishwasher KDFE104DWH5 found all functions working correctly at time of visit. It appears customer was overfilling rinse aid reservoir, and did not know that it was currently full. Gave customer instructions on rinse aid use and cycle functionality. no faults or failures at time of visit.; Job Completed.

Near W Barstow Ave, Fresno, CA 93711
Ian B.

Ian B.

kitchenaid dishwasher KDFE104DWH5 found all functions working correctly at time of visit. It appears customer was overfilling rinse aid reservoir, and did not know that it was currently full. Gave customer instructions on rinse aid use and cycle functionality. no faults or failures at time of visit.; Job Completed.

Near W Barstow Ave, Fresno, CA 93711
Ian B.

Ian B.

kitchenaid dishwasher KDFE104DWH5 found all functions working correctly at time of visit. It appears customer was overfilling rinse aid reservoir, and did not know that it was currently full. Gave customer instructions on rinse aid use and cycle functionality. no faults or failures at time of visit.; Job Completed.

Near W Barstow Ave, Fresno, CA 93711
Ian B.

Ian B.

kitchenaid dishwasher KDFE104DWH5 found all functions working correctly at time of visit. It appears customer was overfilling rinse aid reservoir, and did not know that it was currently full. Gave customer instructions on rinse aid use and cycle functionality. no faults or failures at time of visit.; Job Completed.

Near W Barstow Ave, Fresno, CA 93711
Ian B.

Ian B.

kitchenaid dishwasher KDFE104DWH5 found all functions working correctly at time of visit. It appears customer was overfilling rinse aid reservoir, and did not know that it was currently full. Gave customer instructions on rinse aid use and cycle functionality. no faults or failures at time of visit; Job Completed.

Near W Barstow Ave, Fresno, CA 93711
Ian B.

Ian B.

kitchenaid dishwasher KDFE104DWH5 found all functions working correctly at time of visit. It appears customer was overfilling rinse aid reservoir, and did not know that it was currently full. Gave customer instructions on rinse aid use and cycle functionality. no faults or failures at time of visit; Job Completed.

Near W Barstow Ave, Fresno, CA 93711
Ian B.

Ian B.

whirlpool refrigerator WRX735SDBM02 freezer door did not come into contact with switch. Adjusted height of door until it depressed switch. Door now engages switch properly. Customer states icemaker will only work intermittently. Found icemaker module not receiving power from control board. Found proper power at board, but found no continuity Through icemaker harness plug. This issue is not repairable.

Near W Quincy Ave, Fresno, CA 93711
Ian B.

Ian B.

whirlpool refrigerator WRX735SDBM02 freezer door did not come into contact with switch. Adjusted height of door until it depressed switch. Door now engages switch properly. Customer states icemaker will only work intermittently. Found icemaker module not receiving power from control board. Found proper power at board, but found no continuity Through icemaker harness plug. This issue is not repairable.

Near W Quincy Ave, Fresno, CA 93711
Ian B.

Ian B.

whirlpool refrigerator WRX735SDBM02 freezer door did not come into contact with switch. Adjusted height of door until it depressed switch. Door now engages switch properly. Customer states icemaker will only work intermittently. Found icemaker module not receiving power from control board. Found proper power at board, but found no continuity Through icemaker harness plug. This issue is not repairable.

Near W Quincy Ave, Fresno, CA 93711
Ian B.

Ian B.

maytag dryer MVWB725BW0 Installed parts and tested unit in auto test cycle, and high-speed spin. Unit now tests good with no further issues, no leaks or damage to home

Near N Sherman Ave, Fresno, CA 93720
Ian B.

Ian B.

whirlpool refrigerator WSF26C3EXF01 Found bottom door cams worn almost completely off. Installed provided cam parts, and level the door to customer satisfaction. Unit now tests good with no damage to home.; Job Completed.

Near N Ione Ave, Fresno, CA 93720
Ian B.

Ian B.

whirlpool refrigerator WSF26C3EXF01 Found bottom door cams worn almost completely off. Installed provided cam parts, and level the door to customer satisfaction. Unit now tests good with no damage to home.; Job Completed.

Near N Ione Ave, Fresno, CA 93720
Ian B.

Ian B.

whirlpool refrigerator WSF26C3EXF01 Found bottom door cams worn almost completely off. Installed provided cam parts, and level the door to customer satisfaction. Unit now tests good with no damage to home.; Job Completed.

Near N Ione Ave, Fresno, CA 93720
Ian B.

Ian B.

whirlpool range WEG730H0DS0 unit has F8E0 low fan speed error. Fan does not come on during operation at temperatures above 170° when it’s supposed to. Got inconsistent reading from both fan and the Hall sensor. Need Both parts to eliminate variables.; ordrng 1 W10453986 (cntrl-elec) and 1 W10780482 (fan-blwr), Installed parts and unit now tests good with no leaks or damage to home.; Job Completed.

Near Holly Ave, Clovis, CA 93611
Ian B.

Ian B.

whirlpool refrigerator WRT311FZDM00 Unit was previously deemed unrepairable and is still so. Unit was exchanged by previous customer and then the store (sears outlet) resold an unrepairable unit to the current customer. It is the same issue as before, ice and condensation buildup due to severely damaged cavity.; Job Complete

Near N Calaveras St, Fresno, CA 93728
Ian B.

Ian B.

whirlpool refrigerator WRX986SIHV Installed user interface control, and unit now tests good.

Near W Dayton Ave, Fresno, CA 93722
Ian B.

Ian B.

frigidaire range FGGF3036TF Found unit working normally at time of visit with no discernible failures. Referred customer to owners manual, and provided customer instruct on the various areas that will vent heat During use. All operations normal at time of visit. Customer instruct. Job Complete.

Near E Robinson Ave, Fresno, CA 93727
Ian B.

Ian B.

maytag dryer MEDB765FW0 Found bra wire lodged in heat grill, which was creating noise and snagging clothes. Removed debris, and unit now tests good.; Job Complete.

Near E Escalon Ave, Fresno, CA 93710
Ian B.

Ian B.

whirlpool dishwasher WDT710PAHB1 Tech found the bottom spray arm detached and melted. Replaced the spray arm WPW10491331 (ARM-SPRAY) from provided stock. Customer also states unit will sometimes leak from front of the machine. Fountain machine unlevel from installation, and tilted forward severely. Adjusted levelness and unit now tests good with no leaks or damage to home.

Near N Ciancetti Ave, Fresno, CA 93722
Ian B.

Ian B.

kitchenaid washer KDFE104DSS Tech found unit had blown wash pump. Installed/motor WPW10605057 (PUMP&MOTOR) assembly from provided stock. Unit now tests good with no leaks or damage to home.

Near E Christopher Dr, Fresno, CA 93720
Ian B.

Ian B.

kitchenaid dishwasher KDFE104DSS Tech found unit had blown wash pump. Installed/motor assembly from provided stock. Unit now tests good with no leaks or damage to home.; Job Completed.

Near E Christopher Dr, Fresno, CA 93720
Ian B.

Ian B.

whirlpool refrigerator WRX735SDHV00 Inspected unit and found the auger motor stripped. Unit needs a new auger motor and coupler.; ordrng 1 WP63052-2 (impeller) and 1 WPW10309868 (motor), Removed auger motor and coupler. I had to completely strip the shaft to remove the auger coupler. Replaced damaged parts. Unit is good. Job complete.

Near E Atchison St, Fresno, CA 93727
Ian B.

Ian B.

whirlpool oven WOS51EC0AS04 Found the bottom oven liner slightly warped with chipping in the porcelain, caused by aluminum foil use. It does not appear to affect the function of the unit and is mostly cosmetic. Referred customer to page 8 of the use and care guide,Which states not to use any foil or liner for risk of permanent damage to oven cavity

Near W Oswego Ave, Fresno, CA 93722
Ian B.

Ian B.

whirlpool washer MVWC565FW1 Tech found unit had lid lock error code and lid lock not functioning. Replaced lid lock from truck stock and unit now tests good.; used 1 W10838613 (LATCH) Job Complete.

Near Santa Clara St, Fresno, CA 93706
Ian B.

Ian B.

KITCHENAID DISHWASHER KDTE254ESS3 Tech found all components functional but there is an excess of suds from a recent rinse aid spill. Customer had overfilled the rinse aid compartment and it took three drains and fills with additives to remove excess rinse aid. After excess was removed, ran diagnostic cycle and unit now tests good. Advise customer to use next load as normal as it will be a calibration cycle. Job Complete.

Near W Larsen Ave, Fresno, CA 93706
Ian B.

Ian B.

whirlpool range WFG515S0ES1 Tech found unit had poor ignition in both front power burners. Adjusted burner heads andcleared pilot channel of manufacturing Debree. Unit now tests good and ignites reliably.; Job Complete

Near North Stanley Avenue, Fresno, CA 93737
Ian B.

Ian B.

WHIRLPOOL RANGE KCGS950ESS Tech found that middle power burner outer ring Was out of place and allowing an excess of gas to escape before igniting. Adjusted burner cap until it was set in place. Unit now tests good with no further failures. Model and serial number not accessible. Acquired from receipt.; Job Completed

Near N Markay Ave, Sanger, CA 93657
Ian B.

Ian B.

whirlpool dishwasher WDF330PAHS2 Found all mechanical functions working at time of visit. Customer states that door was creaking loudly initially, but after placing a service call noise dissipated completely. Check determined that the noise was likely just from the short break in time For the door springs. Slightly adjusted bushings for better closure. Unit tests good. Job Completed.

Near N Sanders Ave, Clovis, CA 93619
Ian B.

Ian B.

WHIRLPOOL REFRIGERATOR WRX986SIHZ00 By customer description the frost reformed in a span of two days. This signifies a defective defrost thermostat as defrost heater components are all working. Need to order thermostat for repair.; ordrng 1 WPW10514110 (THERMOSTAT) Defrosted unit and installed parts. Unit now tests good. Advised customer that unit may take up to 24 hours to return to normal operating temperatures.

Near E Montecito Ave, Fresno, CA 93727
Ian B.

Ian B.

whirlpool washer WTW4616FW1 Tech found unit had no error codes stored, Removed and replaced suspension. Ran high speed spin test and unit has no excessive vibration. Ran diagnostics verification cycle. No failures. Unit is functioning as intended. Customers last load was twisted and attached to each other and balled up. This is due to bra hook grabbing lace edge of towel and other loose fibers. This will cause an imbalance. Feet are also very slick on the floor and causing a loss of traction. Advise customer that underneath unit needs to be cleaned to give the unit enough traction to stay in place.; Job Complete.

Near E Lane Ave, Fresno, CA 93702
Ian B.

Ian B.

whirlpool refrigerator GB2FHDXWB04 Tech found crisper drawers center support has broken plastic tab, causing it to fall off. Need center support for repair.; ordrng 1 WPW10671238 (rail-centr), Installed rail support and unit now tests good.; Job Complete.

Near W San Ramon Ave, Fresno, CA 93711
Ian B.

Ian B.

maytag dryer MEDC215EW1 imer is being supplied 230 V but does not advance. At least timer from providing stock. Unit now tests good. Job complete.

Near E Balch Ave, Fresno, CA 93702
Ian B.

Ian B.

whirlpool washer WTW4955HW0 Tech found unit unplugged for long period on arrival. Units top is not secured at time of arrival. Checked codes but none stored. Ran auto test cycle and no failures found. Lid lock works every time with no errors. Verified tachometer function and ran spin test. No abnormal movement. Cannot find any failures at time of visit. Secured top and ran calibration cycle.

Near E Ventura Ave, Fresno, CA 93702
Ian B.

Ian B.

Tech found that drain hose was placed on the floor at time of arrival. Moved the drain hose up to the utility sink nearby and tested. F8e1 Long fill error stored in board. Ran unit through diagnostic test cycle. All of units functions are working correctly. Customer then removed the drain hose and placed back on the floor as utility sink was not draining. Source of failure is that customer is Laying of the drain hose down on the floor, and allowing it to drain on the ground. The drain hoses intentionally being placed below maximum water level, which causes a siphon drain and evacuates the water from the unit, and causing the long fill error. Advised customer that drain hose must be placed above maximum water level in order for unit function. No failures otherwise. Customer states warranty provided by Aaron’s.

Near W Fedora Ave, Fresno, CA 93705
Ian B.

Ian B.

maytag washer MHW3505FW0 Found unit has defective door latch. Replaced from stock Wpw10443885/latch. Unit now tests good in auto test mode, with no leaks or damage to home.

Near N Wishon Ave, Fresno, CA 93704