Local Reviews
for Hector

Appliance Repair Specialist Rated 4.5 out of 5 stars based on 254 customer reviews

Map of Oxnard, CA

Miscommunication and frustration




Review of Appliance Repair Specialist

There as miscommunication between the intake specialist and the technicians that came out. This caused for an additional part to be ordered and another visit. First tech, stated that he would be back in a few days and never showed. I had to call inquire about the missed appointment. I was able to set an appointment for the following week (now three weeks into the process). New technician came out and fixed the situation in 10-15 minutes and did not need the part that was ordered by the first tech. Hector (second tech) did an amazing job.


Map of Oxnard, CA

Great service




Review of Appliance Repair Specialist

Great service. Friendly & efficient. Timely.


Map of Thousand Oaks, CA

Oven Repair




Review of Appliance Repair Specialist

Awesome on time very knowledgeable Thank you !


Map of Thousand Oaks, CA

Great service




Review of Appliance Repair Specialist

Great service


Response from Appliance Repair Specialist:

Thank you for the great rating! We appreciate your time and business.


Map of Ventura, CA

Good job




Review of Appliance Repair Specialist


Response from Appliance Repair Specialist:

Thank you for taking the time to respond to our review request. We really appreciate the feedback for it helps us to continue to improve our service! If there is anything else we could have done to better your experience, please let us know by emailing customerservice@ars.repair. We appreciate your time and business.


Map of Camarillo, CA

Checking Oven




Review of Appliance Repair Specialist

Explaining situation in detail.


Response from Appliance Repair Specialist:

Thank you for taking the time to respond to our review request. We strive for such service and we appreciate your time and business.


Map of Camarillo, CA

Not what I expected




Review of Appliance Repair Specialist

I guess some repair people can just LOOK at an appliance and say nothing is wrong with it but at least open it up or pretend to work on it before you say there’s nothing you can do to fix it. What a waste of time and the appliance still has an issue that he didn’t even attempt to repair. Also, I received a phone call before the service that the repair person would wash their hands before assessing the appliance and after they were done. The person did neither.


Response from Appliance Repair Specialist:

Thank you for taking the time to respond to our review request. We apologize that our service did not satisfy your expectations. If you would like to speak with us more in depth about this manner, please feel free to give us a call at 661-587-1300. We appreciate your time and business.


Map of Thousand Oaks, CA

Great job




Review of Appliance Repair Specialist


Response from Appliance Repair Specialist:

Thank you for the great review! We appreciate your time and business.


Map of Oxnard, CA

Awesome!!




Review of Appliance Repair Specialist

Hi, this is the third time that Hector has come out to repair something for me and he is so professional, reliable and honest! I'm very happy with his service.


Response from Appliance Repair Specialist:

Thank you for the great review. We are so glad you had awesome service! We really appreciate the feedback for it helps us to continue providing superior service! Thank you for your time and business.


Map of Somis, CA

Jeff




Review of Appliance Repair Specialist

Great service! You gave our guy too many service calls


Response from Appliance Repair Specialist:

Thank you for taking the time to provide feedback. We greatly appreciate it and are glad you had a pleasant experience with Appliance Repair.


Good service




Review of Appliance Repair Specialist

Good service


Response from Appliance Repair Specialist:

Thank you for taking the time to respond to our review request. We really appreciate the feedback for it helps us to continue providing superior service! If there is anything else we could have done to earn that last gold star, please let us know by emailing customerservice@ars.repair. We appreciate your time and business.


Skilled and Professional Service Technician




Review of Appliance Repair Specialist

Hector, who repaired our refrigerator, really knew his stuff. He was efficient, courteous, and was health conscious (mask, social distancing). I’m unsure of the audience of this review, and don’t wish to have it published, but where some office staff were friendly and helpful, I cannot say that across the board. Over the 2-3 weeks of interactions, I left three messages which were never returned, and the times where I did get through, I had to wait on hold what seemed like too long.


Response from Appliance Repair Specialist:

Thank you for taking the time to respond to our review request. We are happy you had a pleasant experience with Appliance Repair. If there is anything else we could have done to earn that last gold star, please let us know by emailing customerservice@ars.repair. We appreciate your time and business.


Hector Rocked!!




Review of Appliance Repair Specialist

He did a great job, very professional and polite!


Response from Appliance Repair Specialist:

Thank you for taking the time to respond to our review request. We strive for such service and we appreciate your time and business.


Great Service




Review of Appliance Repair Specialist


Response from Appliance Repair Specialist:

Thank you for the great rating! We appreciate your time and business.


Susan




Review of Appliance Repair Specialist

He was great and very professional.


Response from Appliance Repair Specialist:

Thank you for the awesome rating! We strive to provide excellent and exceptional service at Appliance Repair! We appreciate your time and business.


Frustrated




Review of Appliance Repair Specialist

The technician came and was unprepared to make the repair on the first visit even though I called the company and told them I had determined what the problem was and asked them to have the parts on the truck when the technician came. They had the make and model of the appliance and could have ordered the parts ahead of time. The technician took photos of the make and model of the appliance and said he would need to order the parts and come back another day. A week later the technician returns and repairs the appliance in less than 20 minutes. The technician was pleasant and worked efficiently, but I believe should have been prepared to make the repair on the first visit. Very frustrating as a consumer to have to wait weeks for a repair. Nothing against the technician he was fine. When setting up the appointment, the company gave me one date and time for the appointment which was acceptable as I had a medical appointment in the morning. The day before the appointment, the company called and said the technician would be there in the morning, rather than the afternoon. That did not work for my schedule because of my medical appointment. The appointment then had to be rescheduled. More delays.


Response from Appliance Repair Specialist:

Thank you for taking the time to respond to our review request. We really appreciate the feedback for it helps us to continue to make our service superior! If there is anything else we could have done to improve our service, please let us know by emailing customerservice@ars.repair. We appreciate your time and business.


Best repair specialist




Review of Appliance Repair Specialist

Hector came twice to fix a problem with our dishwasher. He first leveled the dishwasher, which had not been installed correctly. It took quite a while and a lot of effort. He trouble shot and for the next visit he installed the parts he'd ordered. He went beyond what the other technicians did. They simply advised us as to how to use the dishwasher on the other serve calls.


Response from Appliance Repair Specialist:

We are happy you had a great experience with Hector at Appliance Repair and are more than glad to know your dishwasher is up and running. Thank you for taking the time to review your service with us, it is pivotal for us to continue giving superior service! We appreciate your time and business.


Excellent professional service provided.




Review of Appliance Repair Specialist

Excellent professional service provided.


Response from Appliance Repair Specialist:

Thank you for the awesome review! Appliance Repair strives to provide excellent & exceptional service. We appreciate your time and business.


Good




Review of Appliance Repair Specialist

Good


Response from Appliance Repair Specialist:

Thank you for the awesome rating! We appreciate your time and business.


Hector was the best!




Review of Appliance Repair Specialist

Hector made the effort to go the EXTRA STEP to make sure we were happy with our service.


Response from Appliance Repair Specialist:

We are delighted to hear that you had a great experience with Hector at Appliance Repair Specialist! We strive to provide excellent and exceptional service! Thank you for the awesome review, we appreciate your time and business.


A job well done. Let there be light.




Review of Appliance Repair Specialist

Hector was here within the time span as expected. He completed the job quickly and efficiently.


Response from Appliance Repair Specialist:

Thank you for the awesome review! We strive for such service and we are glad to know your appliance is up and running. We appreciate your time and business.


Whyso




Review of Appliance Repair Specialist


Response from Appliance Repair Specialist:

Thank you for the great rating! We appreciate your time and business.


Thorough service




Review of Appliance Repair Specialist

Explained the issue and fixed the problem along with a great cleaning.


Response from Appliance Repair Specialist:

Thank you for the awesome review! We strive for such service and appreciate your business.


Washer repair




Review of Appliance Repair Specialist


Response from Appliance Repair Specialist:

Thank you for the awesome rating! We appreciate your time and business.


Knowledgeable, On Time, Tidy




Review of Appliance Repair Specialist

Helpful, courteous, careful


Response from Appliance Repair Specialist:

Thank you for the awesome review! We strive for such service and appreciate your business.


Hector Z.

Hector Z.

REFRIGERATOR MAYTAG MRT311FFFH00 "Customer having issues with condensation in the freezer compartment. I checked the unit and there was a frost buildup in the front upper section of the freezer compartment, I checked the freezer compartment door gasket and there was two small gaps left corner (Up and down) but they don’t match the location of the frost buildup, I corrected the two door gasket gaps and I manually removed the frost buildup and I contacted the Tech Line (SR#7727896891)/(Same SR# used from the beginning) and after all the corrections that has been done to the freezer compartment ( Replaced Freezer Door, sealed all gaps and adjusted door gasket) the Tech Line are attributing the problem to environmental conditions ( High moisture level in the air).Also I contacted the Trade Partner (SR#7728785151).Tested ok."

Near Chestnut Ln, Camarillo, CA 93012
Hector Z.

Hector Z.

WASHER WHIRLPOOL WTW5000DW1 Customer is concerned of washer been noisy and no’s spinning in the spring cycle. I checked the unit and I found a damaged drive hub due to a worn out gear case shaft. Ordered parts related to fix the problem and rescheduled. .; ordrng 1 W10528947 (drive hub kit) and 1 W10721967 (drive pulley) and 1 W10752187 (screw) and 1 W10752283 (washplate) and 1 W11035751 (gearcase) and 6 WP8533953 (screw)s and 1 WPW10006384 (drive belt)

Near Anacapa Dr, Camarillo, CA 93010
Hector Z.

Hector Z.

WASHER MAYTAG MVWB835DW4 "Customer concerned of washer being completely dead (No display). I checked for 5VDC at the User Interface connector, 5VDC are presents. Replaced Control Panel (W11115285). Tested ok."

Near Eaglewood Ave, Thousand Oaks, CA 91362
Hector Z.

Hector Z.

WASHER WHIRLPOOL WTW8500DC5 Replaced the Console (W11095624). Tested ok.

Near Janlor Dr, Westlake Village, CA 91362
Hector Z.

Hector Z.

RESIDENTIAL REFR WHIRLPOOL WRF560SEHV00 "Replaced Fresh Food Compartment Thermistor (WPW10384183). Tested ok. Advised customer to rotate food around, refrigerator is overloaded."

Near S F St, Oxnard, CA 93033
Hector Z.

Hector Z.

WASHER MAYTAG MVWC465HW2 Customer was concerned of upper section of the agitator is broken. I checked the unit and I found the agitator damaged. Replaced the agitator (W10836692) and ran a manual and automatic diagnostic test. Tested ok.

Near Patricia St, Oxnard, CA 93036
Hector Z.

Hector Z.

WASHER WHIRLPOOL WTW7500GC2 Customer was concerned of washer not finishing the cycle and clothes soaking wet. I set the unit in diagnostic and there was a F3E1 code (Pressure System Fault). I checked the unit and I found a restricted Pressure Switch hose. Cleared the restriction and ran a automatic and manual diagnostic. Tested ok.

Near S Oxnard Blvd, Oxnard, CA 93030
Hector Z.

Hector Z.

REFIRGERATOR WHIRLPOOL WUW35X24DS0 "Customer is concerned of Wine Cooler been noisy. I checked the unit and I found noisy Condenser Fan Motor.Customer need time to think about repair"

Near W 5th St, Oxnard, CA 93035
Hector Z.

Hector Z.

RANGE KITCHENAID KSIB900ESS2 I checked the unit and I found a short in the bake element and the bake element connector. Repaired the connector and replaced the Bake Element (W10779716). Tested ok.

Near Village 42, Camarillo, CA 93012
Hector Z.

Hector Z.

REFRIGERATOR KITCHENAID KRFF507HPS00 Replaced Damper Control (WPW10479155). Tested ok.

Near Tennyson St, Thousand Oaks, CA 91360
Hector Z.

Hector Z.

REFRIGERATOR WHIRLPOOL KRFC704FSS01 Replaced: Ice Maker Fill Tub (W11366500) and Ice Maker (W11115534). Tested ok.

Near Waverly Heights Dr, Thousand Oaks, CA 91360
Hector Z.

Hector Z.

REFIRGERATOR WHIRLPOOL WUW35X24DS0 "Customer is concerned of Wine Cooler being noisy. I checked the unit and I found noisy Condenser Fan Motor.Customer need time to think about repair. Reference #3379989787."

Near W 5th St, Oxnard, CA 93035
Hector Z.

Hector Z.

BUILT- IN MICROW KITCHEN AID KMBS104ESS02 "Customer is concerned of Microwave Oven not heating. Upon arrival Before I removed the unit from the wall I tested the unit and was not heating. I removed the unit from the enclosure and I placed on a flat surface and I tested again, this time the unit was heating. I contacted the Tech Line (SR#7738849882) and he suggested that looks like a wiring issue from the low voltage side and to check all connections. I checked the unit and I ordered the Main Harness..; ordrng 1 W11356983 (MAIN HARNESS) and 1 WPW10120235 (rod-rel)"

Near Ebony Dr, Oxnard, CA 93030
Hector Z.

Hector Z.

REFRIGERATOR WHIRLPOOL WRF535SWHV01 Replaced: Water Filter Housing (W11346623) and Fittings (WP2300868). Tested for leaks. Tested ok.

Near Calle Fidelidad, Thousand Oaks, CA 91360
Hector Z.

Hector Z.

REFIRGERATOR KITCHENAID KRFC300EBS01 "Customer is concerned of refrigerator not producing ice or dispensing water. I checked the unit and I found water filter not working properly, I tested with the water filter bypass and it works fine. Recommended to the customer to get a new filter. Tested ok."

Near Gardenia Ave, Camarillo, CA 93010
Hector Z.

Hector Z.

DRYER WHIRLPOOL WGD4815EW2 Customer was concerned of dryer not heating. I checked the unit and I found an open Igniter. Replaced the Igniter (279311). Tested ok.

Near Walnut Dr, Oxnard, CA 93036
Hector Z.

Hector Z.

WASHER WHIRLPOOL WTW8500DC5 Customer is concerned of washer controls not responding I checked the unit and the user Interface is receiving voltage from the ACU but is having a hard time to make any selection. Also I set the unit in diagnostic and there is a F2E1 code (Stuck key). Ordered the Console (W11095624) and rescheduled.; ordrng 1 W11095624 (console)

Near Janlor Dr, Westlake Village, CA 91362
Hector Z.

Hector Z.

REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Customer was concerned of no ice production. I checked the unit and I found ice maker door harness (Bottom of the door) not connected all the way in. I adjusted connector and ran a Ice Harvest test. Tested ok.

Near Winding Ln, Westlake Village, CA 91361
Hector Z.

Hector Z.

OVEN WHIRLPOOL WFG525S0HS0 Customer is concerned of that often the Broil or Bake doesn’t work. I checked the unit and replaced the Spark Module (W11162730). Tested ok.

Near St Charles Ct, Thousand Oaks, CA 91320
Hector Z.

Hector Z.

WASHER WHIRLPOOL WTW5000DW3 "Replaced: Control Panel (W10920641), Rear Panel (W10641340), Side Trim (WPW10520780) and White Touchup (72017). Tested ok."

Near Teller Rd, Thousand Oaks, CA 91320
Hector Z.

Hector Z.

REFRIGERATOR WHIRLPOOL WRX735SDHZ03 "Customer customer was concerned of ice maker overflowing and leaking as well production of small ice cubes. I checked the unit and I found iced up ice maker fill cup due to debris stuck in the bottom of the fill cup not allowing the water to flow. Manually defrosted fill cup and removed object, reinstalled the ice maker and ran test #25 ( Water dispensing and ice maker fill test). Tested ok. Also advised the customer to empty up the ice bucket and rinsed every 2 to 3 weeks to avoid ice clomping."

Near Diamond Head Way, Oxnard, CA 93036
Hector Z.

Hector Z.

RANGE KITCHENAID KSGB900ESS3 Upon arrival the customer let me know that after my last visit working in the oven this has been performing with no problems and if she noticed something unusual she will call back for service. Tested ok.

Near Reef Way, Oxnard, CA 93035
Hector Z.

Hector Z.

RANGE WHIRLPOOL WFG320M0BS3 Customer is concerned of burning smell and smoke. I checked the Range and I found inoperative control due to Short (See picture). Ordered control (W11126814) and rescheduled. ; ordrng 1 W11126814 (cntrl-elec)

Near E Pleasant Valley Rd, Oxnard, CA 93033
Hector Z.

Hector Z.

RESIDENTIAL REFR WHIRLPOOL KRMF706EBS01 "Customer is concerned of freezer compartment not cooling properly. I checked unit and the freezer evaporator fan motor has a loud noise not moving air properly. Ordered fan motor and rescheduled. ; ordrng 1 W10316760 (thermistor) and 1 W11249952 (motor-evap) and 1 WP67006337 (blade- fan)"

Near Sunset Ln, Oxnard, CA 93035
Hector Z.

Hector Z.

COMPACTOR WHIRLPOOL GC900QPPB6 Replaced the Directional Switch (WP777811). Tested ok.

Near Pyrite Pl, Oxnard, CA 93030
Hector Z.

Hector Z.

WASHER WHIRLPOOL WTW8040DW4 "Customer was concerned of washer not finishing the cycle. I set the unit in diagnostic and there was a F3E1 code (Pressure System Fault). I checked the unit and I found a restricted Pressure Switch hose. Cleared the hose, deleted the code and ran a manual and automatic diagnostic test. Tested ok."

Near Frankfort Ct, Oxnard, CA 93033
Hector Z.

Hector Z.

DISHWASHER WHIRLPOOL WDT730PAHZ0 Customer was concerned of upper rack is out of alignment. I checked the unit and I found the stop track clip felt down. Adjusted upper rack. Tested ok.

Near Florentine Ct, Thousand Oaks, CA 91362
Hector Z.

Hector Z.

REFRIGERATOR WHIRLPOOL WRF540CWHZ02 Customer was concerned of condensation in the fresh food compartment. I checked the unit and I found a gap in the door gasket. Adjusted door gasket. Tested ok.

Near Joshua Trail, Camarillo, CA 93012
Hector Z.

Hector Z.

FREEZER MAYTAG MFF2558VEB8 Replaced: Both fresh food compartment Door Gaskets (W11368721) and Door Closer (WP67003639). Tested ok.

Near Whipporwill St, Ventura, CA 93003
Hector Z.

Hector Z.

WASHER WHIRLPOOL WFW560CHW0 Customer was concerned of washer leaking. I set the unit in diagnostic and ran a complete diagnostic test as well a quick wash cycle and I found the washer leaking through the detergent dispenser area. I sealed the dispenser in between the dispenser entrance and the console using sealant silicon. Tested for leaks. Tested ok.

Near Telegraph Rd, Ventura, CA 93004
Hector Z.

Hector Z.

DRYER WHIRLPOOL WGD560LHW0 "Customer is concerned of dryer been noisy during operation. I checked the unit and I found a broken blower wheel. Ordered the Blower Wheel (W11327190) and rescheduled. ; ordrng 1 W11327190 (wheel)"

Near Telegraph Rd, Ventura, CA 93004
Hector Z.

Hector Z.

REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Customer was concerned of fresh food compartment upper LED lights are not working. I checked the unit and replaced the LED Module (W11239944). Tested ok.

Near Dolphin Way, Oxnard, CA 93035
Hector Z.

Hector Z.

DISHWASHER MAYTAG MDB4949SHZ0 "Customer is concerned of detergent dispenser missing the front cup. I checked the unit and The detergent dispenser is damaged (See picture), ordered the Detergent Dispenser (W10861000) and rescheduled.; ordrng 1 W10861000 (detergent dispenser)"

Near Telegraph Rd, Ventura, CA 93004
Hector Z.

Hector Z.

MICOWAVE MAYTAG MMV1174FZ3 Customer is concerned of intermittently the unit not working at least the door is open and close multiple times. I checked the unit and I found a worn out door micro switch. Ordered the Interlocks (Upper and Lower) assembly and rescheduled.; ordrng 1 W11252186 (interlock) and 1 W11252187 (interlock)

Near Telegraph Rd, Ventura, CA 93004
Hector Z.

Hector Z.

REFRIGERATOR KITCHENAID KRFC300ESS03 "Customer was complaining of frost buildup in the freezer compartment. I checked the unit and there was a gap in the freezer compartment door gasket. Removed freezer door removed all frost in the freezer compartment, reinstalled freezer door and adjusted door gasket. Tested ok."

Near Villanova Ave, Ventura, CA 93003
Hector Z.

Hector Z.

DISHWASHER MAYTAG MDB9959SKZ0 Customer was complaining of dishwasher not running. I set the unit in diagnostic and there was a F9E1 code (Not Draining). I checked the unit and I found an object in the drain pump housing. Removed object and tested ok.

Near Oarfish Ln, Oxnard, CA 93035
Hector Z.

Hector Z.

MICROWAVE KITCHENAID KBMS1454SSS1 Customer is complaining of Microwave Display missing some segments. I checked the unit and the Display Control doesn’t have a full display. Display Control has to be replace. Advised the customer that the rest of the Electronic Control are not longer available. Customer is consulting his wife. Customer paid in full $115.00 for Service Call using a Visa card. Reference #3368799786.

Near Seabridge Ln, Oxnard, CA 93035
Hector Z.

Hector Z.

WASHER WHIRLPOOL WTW7120HW0 "Customer is complaining that washer got very noisy on spin cycle. I set the unit in diagnostic and there was a F0E3 code (Overload), F0E5 (Off Balance). I ran a automatic diagnostic test as well a quick wash cycle. It pass both of then. I found nothing wrong with this washer. Tested ok."

Near Donegal Way, Oxnard, CA 93035
Hector Z.

Hector Z.

REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Customer is complaining of refrigerator not dispensing ice. I checked the unit and the ice bucket is completely stuck and front section (Face) is damaged. Ordered Ice Bucket (W11185686).; ordrng 1 W11185686 (ice-contnr)

Near E Juniper St, Oxnard, CA 93033
Hector Z.

Hector Z.

COMPACTOR WHIRLPOOL GC900QPPB Customer is complaining of been unable to retract the compactor container (Stuck). I checked the unit and I can hear the motor getting on overload due to inoperative directional switch. Ordered switch (WP777811) and rescheduled.( I will take a picture of the Model/Serial tag after I open the compactor); ordrng 1 WP777811 (switch-dir)

Near Pyrite Pl, Oxnard, CA 93030