Local Reviews
for Hector

Rated 4.2 out of 5 stars based on 22 customer reviews

Map of Thousand Oaks, CA

Service for Dryer Lint Door





Map of Camarillo, CA

As expected





Response from Appliance Repair Specialist:

Hello Jorge, Thank you for your business and positive review. We are happy to hear you had a great experience with our company and we look forward to working with you in the future.


Map of Oxnard, CA

Prompt, efficient and courteous.





Response from Appliance Repair Specialist:

Hi Phil, Thank you for your business and positive review. We are happy to hear you had a great experience with our company and we look forward to working with you in the future. Thanks for all your hard work, Hector!


Map of Westlake Village, CA

Great service and fast efficient




Will call again when in trouble.


Response from Appliance Repair Specialist:

Hi Trudy, Thank you for your business and positive review. We are happy to hear you had a great experience with our company and we look forward to working with you in the future. Way to go, Hector!


Map of Thousand Oaks, CA

Great service




Extremely nice and helpful


Response from Appliance Repair Specialist:

Hi Sentha, Thank you for taking the time to respond to our review request! We appreciate your positive review and are happy that you've had a great experience with our company. We look forward to working with you in the future. Good job, Hector!


Map of Thousand Oaks, CA

Bhanu




The Tech was good, professional- however he had to make two trips, he wasn’t given parts. The second time he did whatever he could but didn’t have the cover for the handle.


Response from Appliance Repair Specialist:

Hello Raj, Thank you for taking the time to respond to our review request. We are sorry that you weren't satisfied with your experience. If you would like to speak with us more in depth about this manner, please feel free to email us at customerservice@ars.repair. We appreciate your time and business.


Map of Thousand Oaks, CA

Great service - 2nd time here




Hector was here for oven before. Wife loved him. This time dishwasher.


Response from Appliance Repair Specialist:

Hello Warner, Thank you for your business and positive review. We are happy to hear you had a great experience with our company and we look forward to working with you in the future. Way to go, Hector!


Map of Thousand Oaks, CA

The range works better now.




He was knowledgeable, polite and did a good job.


Response from Appliance Repair Specialist:

Hello Mildred, Thank you for your business and positive review. We are happy to hear you had a great experience with our company and we look forward to working with you again in the future. Way to go, Hector!


Map of Moorpark, CA

Phil





Response from Appliance Repair Specialist:

Hello Phil, We appreciate your kind words and are glad to know you had such a great experience with ARS! We strive to offer and provide superior service and your feedback helps us to know we are working hard to achieve that goal. Thank you for your time and business, We appreciate you!


Map of Camarillo, CA

Excellent service. Very polite and punctual.





Response from Appliance Repair Specialist:

Hello Dario, Thank you for your business and positive review. We are happy to hear you had a great experience with our company and we look forward to working with you in the future. Good job, Hector!


Happy Customer




The Appliance repair Specialists was very good told us what to do so the ice does not get stuck again.


Response from Appliance Repair Specialist:

Hello Robert, Thank you for your business and positive review. We are happy to hear you had a great experience with our company and we look forward to working with you in the future. Good job, Hector!


Prompt and professional





Response from Appliance Repair Specialist:

Hello, Thank you for taking the time to respond to our review request! We appreciate your positive review and are happy that you've had a great experience with our company. We look forward to working with you in the future. If there is anything we could have done to earn that last gold star, please let us know by emailing customerservice@ars.repair. We appreciate your time and business.


Great service but expensive parts




Hector was very knowledgeable. Knew his stuff. Ordered the parts. Came back in a week and installed them. Great job thanks


Response from Appliance Repair Specialist:

Hi Mary! We appreciate your kind words and are happy to hear you had a 5 star experience with our company! We'd love to work with you in the future and provide you with the same service you had with us again. Thank you for your service, Hector!


Great!




Hector was great!


Response from Appliance Repair Specialist:

Hi Cari! Thank you for your business and positive review. We are happy to hear you had a great experience with our company and we look forward to working with you in the future. Good job, Hector! If there is anything we could have done to earn that last gold star, please let us know by emailing customerservice@ars.repair. We appreciate your time and business.


Borderline Fraud - Horrible Experience




Technician was in my house for 30 seconds before he declared that he had to call Whirlpool Customer Service. Completely downplayed the severity of my issue with the rep on the phone. Refused to tell the whole story or send pictures. Refused to let me speak directly to Customer Service. Clearly bad oven door seals is a known issue, and the tech has been coached to downplay the issue. After a 2 minute conversation, the Customer Service rep declares the issue to be "normal" and refuses to do anything for me. I have stains inside the glass on both oven doors. The control panel gets dripping we every time the oven is used. But apparently these are both "normal" conditions. My 6 month old, $3200 ovens look like they are 10 years old. I've already escalated the issues with Kitchen Aid Customer Service Management and filed a complaint against Appliance Repair Specialists. Horrible. Avoid these people at all costs.


Response from Appliance Repair Specialist:

Hi Michael, Thank you for taking the time to respond to our review request. We are sorry that you weren't satisfied with your experience. If you would like to speak with us more in depth about this manner, please feel free to email us at customerservice@ars.repair. If you are still having issues with the appliance, please give us a call at 661-587-1300 so we may resolve your problem as soon as possible. We appreciate your time and business.


Dyer fix




Hector was great


Sydney




I feel as if all your service guy does is drive around and pick up checks for $125. He didn’t carry tools because he knew the drill you just say it cost more to repair than to fix and to buy a new one. He gave me a good suggestion to buy a speed queen clothes washer which we did, that was helpful and good advise but to pay that much money to hear once again it’s not worth fixing seems like a scam to me.


Response from Appliance Repair Specialist:

Hello, Thank you for your feedback as it is the only way that we can get continue to improve. Our service fee covers the cost of travel and your repair specialist pay. We understand that sometime the repair is more than a new unit and are sorry that your unit was broken. We appreciate your business and time.


Great service.




He was awesome.


Response from Appliance Repair Specialist:

Hi Cheryl, Thank you for taking the time to respond to our review request! We appreciate your positive review and are happy that you've had a great experience with our company. We look forward to working with you in the future. Way to go, Hector!


Outstanding scheduling and service!




Wonderful!


Response from Appliance Repair Specialist:

Hi Leslie, We appreciate your kind words and are happy to hear you had a 5 star experience with our company! We'd love to work with you in the future and provide you with the same service you had with us again. Thank you for your service, Hector!


Poor service




Not a helpful Service rep. Does not need the image ot competency of the name Maytag.


Response from Appliance Repair Specialist:

Thank you for taking the time to respond to our review request. We are sorry that you weren't than satisfied with your experience. If you would like to speak with us more in depth about this manner, please feel free to email us at customerservice@ars.repair. We appreciate your time and business.


Horrible




Horrible customer service, late to appointment with no call, didn’t answer phone calls, left on call waiting for 45 minutes, rude, dumb, No skills don’t forget lazy.


Response from Appliance Repair Specialist:

Thank you for taking the time to respond to our review request. We are sorry that you weren't than satisfied with your experience. If you would like to speak with us more in depth about this manner, please feel free to email us at customerservice@ars.repair. We appreciate your time and business.


Refrigerator




Hector looked and refrigerator issues. He communicated issues but was not able to fix the problem due to them not being available.


Response from Appliance Repair Specialist:

Hello Kent, We appreciate your kind words and are happy to hear you had a 5 star experience with our company! We are now aware that the manufacturer no longer makes the parts needed to fix your refrigerator but we'd love to work with you in the future and provide you with the same service you had with us again. Thank you for your service, Hector!


Barbara




Very pleased.


Hector Z.

Hector Z.

MICROWAVE KITCHENAID KMBS104ESS02 Replaced control panel and appliance manager. Still doesn’t work.

Near Eaglesnest Pl, Thousand Oaks, CA 91320
Hector Z.

Hector Z.

DISHWASHER WHIRLPOOL WDF520PADM7 Set unit in diagnostic and found not failure codes.ran the dishwasher and and look for leaks. Found no leaks. Tested ok.

Near Hillcrest Dr, Camarillo, CA 93012
Hector Z.

Hector Z.

DISHWASHER WHIRLPOOL KDTE204DSS0 "Replaced shorted drain pump. Tested ok."

Near Eveningside Dr, Thousand Oaks, CA 91362
Hector Z.

Hector Z.

DRYER ELECTRIC MAYTAG MAH6700AWW Washer displaying an 3E code (Open winding on motor). Motor not longer available.

Near Encino Ave, Camarillo, CA 93010
Hector Z.

Hector Z.

WASHER ADMIRAL MVWC565FW1 Ran a diagnostic test and found not failure code. Tested unit and everything is working properly. Tested ok.

Near Central Ave, Camarillo, CA 93010
Hector Z.

Hector Z.

WASHER WHIRLPOOL WTW5000DW1 Replaced wash plate and drive hub. Tested ok.

Near Huntswood Way, Oxnard, CA 93030
Hector Z.

Hector Z.

WASHER MAYTAG MVWB765FW2 Replaced water valve. Tested ok.

Near Arcadia St, Oxnard, CA 93033
Hector Z.

Hector Z.

WASHER WHIRLPOOL WTW5000DW1 Replaced broken agitator and drive hub. Tested ok.

Near Ribera Dr, Oxnard, CA 93030
Hector Z.

Hector Z.

DISHWASHER KITCHENAID KDTM354DSS5 "Replaced sump and motor. Tested ok. Advised customer about dishwasher having mayor installation problems, the space in the cabinet is too small to accommodate this unit were there is not clearance to properly stand and level the dishwasher, also air gap to disposal hose is too long and small diameter making the dishwasher drain from the top of the air gap to the sink."

Near S Greenway Ave, Thousand Oaks, CA 91320
Hector Z.

Hector Z.

WASHER MAYTAG MVWB835DW1 Replaced suspension and leveled. Tested ok.

Near Rocky Top Cir, Moorpark, CA 93021
Hector Z.

Hector Z.

DRYER ELECTRIC MAYTAG MVWC565FW0 Checked unit and found noisy transitions in between agitation and spin; ordrng 1 W10006384 (belt) and 1 W10721967 (drive pulley) and 1 W10913953 (actuator)

Near E Collins St, Oxnard, CA 93036
Hector Z.

Hector Z.

WASHER MAYTAG WFW85HEFC1 Washer still leaking in the bottom section in between the bellow and the glass. Contacted tech line and he suggested to replace the front panel and the bellow. SR#7723431401. Allow (3) counts to do this job.; ordrng 1 W11106747 (bellow) and 1 WPW10441111 (panel)

Near Via Santana, Thousand Oaks, CA 91320
Hector Z.

Hector Z.

WASHER WHIRLPOOL WFW92HEFC0 According to the customer washer is doing a very loud noises during the spin cycle.set unit and found no error code. Ran a quick diagnostic test and washer is running without noises. Also ran a quick cycle with a full load. After the 26 minutes of the cycle I was unable to duplicate any type of noises. Unable to verify the complaints. Tested ok.

Near Cheswick Pl, Westlake Village, CA 91361
Hector Z.

Hector Z.

REFIRGERATOR WHIRLPOOL WRS312SNHM00 "Replaced damaged door hinge, door closer, missing door bumper, and thimble cam. Tested ok."

Near Landsburn Cir, Westlake Village, CA 91361
Hector Z.

Hector Z.

REFIRGERATOR WHIRLPOOL WRS325SDHW01 Noise coming from condenser lines. Adjusted condenser brackets. Tested ok.

Near Panorama Ct, Thousand Oaks, CA 91360
Hector Z.

Hector Z.

ICEMAKER KITCHENAID KUIX505ESS2 Checked unit and found rusted sensor bracket. Cleared rust from bracket and reservoir cover. Contacted tech line and he suggested to to also advise customer about running a clean cycle. SR#7723437374.

Near Alice Ann Road, Thousand Oaks, CA 91320
Hector Z.

Hector Z.

REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "LED lights not working. Replaced LED control, lights still not working. Ordered LED lights and reschedule.; ordrng 3 W11205083 (LED LIGHTS)s and 1 W11239944 (LED LIGHTS WITH HARNESS )"

Near San Felipe Ave, Thousand Oaks, CA 91320
Hector Z.

Hector Z.

DISHWASHER KITCHENAID KDTE704DPA0 "Control panel Not accepting commands. Replaced control panel and tested ok. Control panel under warranty. Customer was charged: Service call $115.00, Labor $125.00. Total:$240.00, reference #328. Customer paid in full using a check from CHASE."

Near Los Cedros Cir, Camarillo, CA 93012
Hector Z.

Hector Z.

DRYER MAYTAG MGDC215EW2 Dryer not heating. Checked unit and found open thermal fuse. Replaced and tested ok. Advised the customer to keep the vent clear.; used 1 WP3392519 (THERMAL FUSE) from stock

Near Hillridge Dr, Camarillo, CA 93012
Hector Z.

Hector Z.

REFRIGERATOR MAYTAG MFI2269FRZ02 Replaced ice maker and Inlet water valve. Cycled ice maker. Tested ok.

Near Buenos Tiempos Dr, Camarillo, CA 93012
Hector Z.

Hector Z.

WASHER WHIRLPOOL WTW5000DW1 Checked unit and found broken wash plate and worn out drive hub. Ordered both and reschedule.; ordrng 1 W10528947 (drive hub kit) and 1 W10752283 (washplate)

Near Ribera Dr, Oxnard, CA 93030
Hector Z.

Hector Z.

WASHER WHIRLPOOL WFW92HEFW0 "Washer displaying anF3E1 code (Water level error), also washer detecting an out balance condition even with small loads. Ordered control and pressure switch.; ordrng 1 W11201293 (CONTROL ELECTRONIC) and 1 WPW10448876 (switch-wl)"

Near Nevada Ave, Oxnard, CA 93033
Hector Z.

Hector Z.

WASHER MAYTAG MVWC565FW0 Checked unit and found stuck drain pump and main control board not getting into diagnostic. Ordered both and reschedule.; ordrng 1 W10876600 (drain pump) and 1 W11116594 (cntrl-elec)

Near Inez St, Ventura, CA 93003
Hector Z.

Hector Z.

DISHWASHER WHIRLPOOL WDTA50SAHZ0 Replaced sump and motor. Tested for leaks. Tested ok.

Near Brookdale Ln, Moorpark, CA 93021
Hector Z.

Hector Z.

WASHER WHIRLPOOL WTW5000DW1 Checked unit and found broken wash plate and worn out drive hub. Ordered both and reschedule.; ordrng 1 W10528947 (drive hub kit) and 1 W10752283 (washplate)

Near Huntswood Way, Oxnard, CA 93030
Hector Z.

Hector Z.

REFRIGERATOR KITCHENAID KRFC300ESS01 Left hand side fresh food door out of alignment not allowing mullion bar engaging properly with the pivot plate. Adjusted door adding an spacer on the bottom hinge. Tested ok.

Near Monaco Dr, Oxnard, CA 93035
Hector Z.

Hector Z.

WASHER MAYTAG MVWB765FW2 "Washer displaying an F8E1 code (Long fill), tested unit not getting water.; ordrng 1 W11172234 (FILL VALVE)"

Near Arcadia St, Oxnard, CA 93033
Hector Z.

Hector Z.

DISHWASHER KITCHENAID KDPE234GPS0 Left hand side upper rail getting stuck. Replaced both upper rack rails. Tested ok.

Near Calle Lozano, Camarillo, CA 93012
Hector Z.

Hector Z.

DRYER MAYTAG MGD5500FC1 Dryer turning off on auto sensing cycles. Checked unit and found moisture sensor faulty connection. Repaired connection and tested ok.

Near Shawness Ct, Westlake Village, CA 91362
Hector Z.

Hector Z.

DISHWASHER KITCHENAID KDTM704EBS1 "Motor wash having a very weak pumping. Replaced sump and motor, unit still not pumping enough water, also found damaged lower spray arm.; ordrng 1 W10854228 (cntrl-elec) and 1 W10860176 (arm-spray) and 1 W11170316 (COVER)"

Near Paseo De Leon, Thousand Oaks, CA 91320
Hector Z.

Hector Z.

WASHER MAYTAG MVWC415EW1 Replaced actuator. Tested ok.; used 1 W10913953 (ACTUATOR) from stock.

Near Almond Dr, Oxnard, CA 93036
Hector Z.

Hector Z.

MICROWAVE AMANA WMH31017HS2 Replaced microwave oven door. Tested ok.

Near S Lewis Rd, Camarillo, CA 93012
Hector Z.

Hector Z.

RANGE JENN-AIR JGRP548WP01 "Recheck unit and found damaged wire harness communication. Repaired wire harness, UI still not responding, replacedUI. Tested ok "

Near Hunt Club Ln, Westlake Village, CA 91361
Hector Z.

Hector Z.

REFRIGERATOR IKEA ISC23CDEXY02 Replaced ice maker. Tested ok.

Near Via Colinas, Westlake Village, CA 91362
Hector Z.

Hector Z.

RANGE WHIRLPOOL WFG515S0ES1 "Replaced burner head and ordered bake igniter, wire harness grate kit; ordrng 1 W10860455 (grate-kit) and 1 W11161843 (WIRE HARNESS ) and 1 WP9758079 (igntr-oven)"

Near Baywood Ave, Camarillo, CA 93010
Hector Z.

Hector Z.

DISHWASHER KITCHENAID KDTE234GBS0 "Customer having issues with the dishwasher not heating enough. Set unit in diagnostic and found no error code. Ran rest of the test and the unit is doing what is supposed to do, everything is working. Tested ok."

Near Lions Gate Dr, Oxnard, CA 93030
Hector Z.

Hector Z.

DRYER ELECTRIC WHIRLPOOL WFW75HEFW0 "Replaced dispenser drawer assembly and water inlet valve. Tested ok. Washer has been there for years, level not needed, unit is steady"

Near W Cedar St, Oxnard, CA 93033
Hector Z.

Hector Z.

WASHER WHIRLPOOL WFW85HEFW1 Customer states washer is dispensing detergent and fabric softener before the unit start running the cycle. Checked unit and found the washer tilting a little to the front. Adjusted and called tech line and he suggested that most likely customer is filling dispenser too much and close it hard making the detergent to siphon down. SR 7723376218. Tested ok.

Near Rocky Top Ct, Moorpark, CA 93021
Hector Z.

Hector Z.

DRYER MAYTAG MEDC465HW0 "According to the customer electric dryer is overheating and tripping the breaker. Checked unit and found dryer pulling 22 AMPS, and on high thermostat open at 180 deg., both of this measurements are normal. Checked outlet receptacle very loose not making full contact with the electrical cord proms, also unable to see the value of the breaker (AMPS). Advise the customer to call an electrician."

Near Bucknell Ave, Ventura, CA 93003
Hector Z.

Hector Z.

RANGE WHIRLPOOL WFG505M0BS3 Checked unit and found shorted control; ordrng 1 W11097777 (panl-cntrl) and 1 W11126814 (CONTROL ELECTRONIC)

Near Stanford Ave, Oxnard, CA 93036