Local Reviews
for Hector

Appliance Repair Specialist Rated 4.5 out of 5 stars based on 231 customer reviews

Map of Ventura, CA

Washer repair




Review of Appliance Repair Specialist


Map of Thousand Oaks, CA

Knowledgeable, On Time, Tidy




Review of Appliance Repair Specialist

Helpful, courteous, careful


Map of Oxnard, CA

Great Service Tech




Review of Appliance Repair Specialist

Hector did a great job. He was knowledgable, professional and courteous. Service was done under warranty - can’t rate cost/pricing.


Map of Thousand Oaks, CA

Refrigerator repair




Review of Appliance Repair Specialist

Problem not solved. Water dispensing is intermittent. Hector suggested filter should be changed. Did it. Problem persists.


Response from Appliance Repair Specialist:

Thank you for taking the time to respond to our review request. We apologize that our service did not satisfy your expectations. If you would like to speak with us more in depth about this manner, please feel free to give us a call at 661-587-1300. We appreciate your time and business.


Map of Ventura, CA

Great Service




Review of Appliance Repair Specialist


Response from Appliance Repair Specialist:

Thank you for the great rating! We appreciate your time and business.


Map of Ventura, CA

Helpful advice about avoiding same problem in future!




Review of Appliance Repair Specialist


Response from Appliance Repair Specialist:

Thank you for the awesome rating! We appreciate your time and business.


Map of Ventura, CA

Excellent Service




Review of Appliance Repair Specialist

Arrived on time. Went out of his way to diagnose and fix a problem. Completely explained the issue and the repair.


Map of Oxnard, CA

Hector Z water filter




Review of Appliance Repair Specialist

Hector, was knowledgeable and quick at finding the solution to our repair concern. He also took the time to explain how other features of the refrigerator worked.


Map of Oxnard, CA

Debra




Review of Appliance Repair Specialist

Prompt, friendly, honest and answered all of my questions!


Map of Camarillo, CA

Brucec




Review of Appliance Repair Specialist

Hector is a conscientious, professional technician who appears to be thorough in identifying and fixing the problem.


On time and Great Service




Review of Appliance Repair Specialist


On time and Great Service




Review of Appliance Repair Specialist

Maytag new washer repair was warranty. Prompt and did research to solve problem.


Great service and fast response time




Review of Appliance Repair Specialist


Michael




Review of Appliance Repair Specialist

Great service


Response from Appliance Repair Specialist:

Thank you for the great review! We appreciate your time and business.


Lowe's Dryer repair/a disaster!




Review of Appliance Repair Specialist

This has taken months: 1st the quarantine, then the service to decide what was wrong, then the part didn't come in. Once the "repair" was supposedly completed, the dryer still DOES NOT WORK!!!! I'm at a loss for words, other than to say I want a new, working dryer!!!!!


Response from Appliance Repair Specialist:

Hi Lisa, thank you for taking the time to write a review. Your satisfaction is our number one priority and we highly value your feedback. I have escalated this matter to management, please feel free to give us a call at 661-587-1300 so we can help rectify the issue. We appreciate your time and business.


Expert advice




Review of Appliance Repair Specialist

Manny is fabulous explained everything and was patient as I asked him questions


Response from Appliance Repair Specialist:

Thank you so much for the feedback. We are excited to hear that you had a great experience with Appliance Repair! We strive to provide excellent and exceptional service. Thank you for your time and business.


Knowledgeable and considerate




Review of Appliance Repair Specialist

Hector has serviced our refrigerator several times, working to find the right solution to our frost problem. The manufacturer has allowed continued visits beyond the warranty period, providing tech line support at no charge to us. We've appreciated ARS' communication via phone and email and online scheduling.


Response from Appliance Repair Specialist:

We are delighted to hear that you had a great experience with Hector at Appliance Repair Specialist! We strive to provide excellent and exceptional service! Thank you for the awesome review, we appreciate your time and business.


Great Service




Review of Appliance Repair Specialist


Response from Appliance Repair Specialist:

Thank you for the great rating! We appreciate your time and business.


Good




Review of Appliance Repair Specialist


Response from Appliance Repair Specialist:

Thank you for taking the time to rate your service with us. We greatly appreciate it and are glad you had a pleasant experience with Appliance Repair.


Great service




Review of Appliance Repair Specialist

Hector did a great job and even fixed the damper that make a lot of noise.


Response from Appliance Repair Specialist:

Thank you for the great review! We strive for such service and are more than happy that you had a pleasant experience. We appreciate your time and business.


Unprofessional technician




Review of Appliance Repair Specialist

The tech came to my home in mask. He absolutely refused to show any ID or business card. He did not offer to remove his face mask so I could compare it to the email confirmation. He was beligerant and unprofessional. I called the service company and was assured his supervisor was informed and would be taking care of the situation. The service company was very helpful in reassigning another gentleman to come back the following week.


Response from Appliance Repair Specialist:

Thank you for writing a review, we sincerely appreciate you bringing this issue to our attention. Your satisfaction is our number one priority and we strive to continue improving and giving superior service. Please feel free to send an email to customerservice@ars.repair if you have additional feedback. We appreciate your time and business.


Great repairman




Review of Appliance Repair Specialist


Response from Appliance Repair Specialist:

Thank you for taking the time to provide feedback. We greatly appreciate it and are glad you had a pleasant experience with Appliance Repair.


Great




Review of Appliance Repair Specialist

He was very nice n helpful. Good worker 🙂


Response from Appliance Repair Specialist:

We are delighted to hear that you had a great experience with Appliance Repair Specialist! Thank you for the awesome review, we appreciate your time and business.


Gladiator repair




Review of Appliance Repair Specialist

Horrible!!! In and out within 5 minutes. Apparently seal on door fixed itself but he would not do door reversal as was requested in originally. Will not use your company again


Response from Appliance Repair Specialist:

Thank you for taking the time to respond to our review request. We apologize that our service did not satisfy your expectations. We set a high standard for our company and technicians and are truly sorry to hear that standard was not met in your interaction with us. If you would like to speak with us more in depth about this manner, please feel free to give us a call at 661-587-1300, and/or if there is anything we could have done to improve your experience with us, please let us know by emailing customerservice@ars.repair. We appreciate your time and business.


Mike




Review of Appliance Repair Specialist

Great service. Quick and efficient.


Response from Appliance Repair Specialist:

Thank you for the great review, Appliance Repair strives for such service! We appreciate your time and business.


Hector Z.

Hector Z.

WASHER WHIRLPOOL WTW7500GW2 "Replaced:Gear Case (W10811956), Spin Basket (W10811957), Spaner Nut (W10909670), Wash Plate (W10752283), Slider (W10734521), and Clutch (W10754448). Recalibrated and ran a manual diagnostic test. Tested ok."

Near Pyramid Ave, Ventura, CA 93004
Hector Z.

Hector Z.

DISHWASHER MAYTAG MDB4949SHZ0 Customer is concerned of dishwasher not running. I set the unit in diagnostic and the dishwasher doesn’t take water neither drains. No voltage coming from the control on the P6 connector. Ordered parts and rescheduled.; ordrng 1 W11225084 (cntrl-elec) and 1 WPW10195039 (float switch) and 1 WPW10348269 (drain pump) and 1 WPW10653840 (door latch)

Near Via Del Sol, Camarillo, CA 93012
Hector Z.

Hector Z.

REFRIGERATOR WHIRLPOOL WRS321SDHW01 Customer concerned of unit not cooling properly due to refrigerant leak. Ordered UV Filter and added charge of 134a until Sealed System Technician arrive next week for the repair. ; ordrng 1 W11179385 (drier-tube)

Near Anchors Way Dr, Ventura, CA 93001
Hector Z.

Hector Z.

COMPACTOR KITCHENAID KTTS505ESS0 "Reassemble compactor with the new Ram, power screws and Drive Chain. Ordered switches and inner panels.; ordrng 1 W11032731 (switch-off) and 1 WP777811 (SWITCH) and 2 WP9870444 (panel-iner)s"

Near Via Magnolia, Thousand Oaks, CA 91320
Hector Z.

Hector Z.

WASHER WHIRLPOOL WFW560CHW0 "Sealed gaps in between the Detergent Dispenser and the console using Silicone Sealant (WP482338), as well tilt backward the washer in a slightly angle to divert the water inside the Detergent Dispenser to the back. Customer will test the washer through the weekend and he will let me know next week if the leak persist."

Near US-101, Ventura, CA
Hector Z.

Hector Z.

ICEMAKER WHIRLPOOL KFIV29PCMS02 Customer was concerned of frosted up freezer compartment. I checked the unit and I found frost buildup in between freezer door gasket and cabinet due to gap in the left upper section of the freezer door gasket. Manually removed all frost and adjusted door gasket. Tested ok.

Near Anacapa Island Dr, Camarillo, CA 93012
Hector Z.

Hector Z.

DRYER WHIRLPOOL MGDX6STBW1 "Customer was concerned of push to start switch got detached from the console. I checked the unit and reattached switch, console and switch are not damaged."

Near Seafoam Ct, Port Hueneme, CA 93041
Hector Z.

Hector Z.

WASHER WHIRLPOOL WTW7500GC0 "01/28/20Customer is concerned of washer not finishing the cycle. I set the unit in diagnostic and there was a F8E1 code (Long fill/No fill). I ran a manual diagnostic test and the cold/hot water solenoid are not dispensing water. Washer it needs a new valve.; ordrng 1 W11165546 (valve)"

Near Forest Park Blvd, Oxnard, CA 93036
Hector Z.

Hector Z.

WASHER WHIRLPOOL WTW7000DW4 Replaced Housing (W11173597). I ran a manual diagnostic test. Tested ok.

Near Village 30, Camarillo, CA 93012
Hector Z.

Hector Z.

WASHER WHIRLPOOL MVW6230RHW0 "Customer is concerned of very loud noise during agitation. I set the unit in diagnostic and there is no failure codes. I ran a shot cycle and in the agitation period there is a loud noise resembling the sound of skip gears. I tilt the washer and removed the motor/splotch cover and I examined and replaced the Cam, but the noise still there because the bottom shaft of the gear case is damaged. Washer need a new gear case. I explained to the customer what the problem is "

Near Emerald St, Ventura, CA 93004
Hector Z.

Hector Z.

DRYER WHIRLPOOL MGDB835DW "Customer was concerned of no be able to start the dryer. I checked the unit and I found the customer not holding the finger long enough the finger on the start button to start the dryer. Also advised the customer that there are some issues regarding the dryers vent and to contact back the installer, it looks like it need the flat box type of vent to avoid kinks.I found nothing wrong with this dryer."

Near Teton Ln, Ventura, CA 93003
Hector Z.

Hector Z.

REFIRGERATOR MAYTAG MRT311FFFH00 "Customer is concerned of refrigerator not cooling enough. I removed the evaporator cover to check the frost pattern an I found an ice ball in between the cap-tube and the upper section of the evaporator what indicates a sealed system related problem (Leak/Restriction).."

Near Camden Ln, Ventura, CA 93001
Hector Z.

Hector Z.

FREEZER WHIRLPOOL WZF34X20DW01 "Replaced: Electronic Control (W11293202), Evaporator Thermistor (WPW10383615) and Freezer Thermistor (WPW10384183). Manually defrosted. Tested ok."

Near Carmen Way, Oxnard, CA 93036
Hector Z.

Hector Z.

REFRIGERATOR WHIRLPOOL WRX986SIHZ01 "Customer was concerned of turbidity of the water and the adjustment of the fresh food compartment doors (Swing). I checked the water turbidity and it looks normal, I advised the customer to keep withdrawing water until to remove the remaining it trap in the water lines or reservoir. And about the fresh food compartment door there is not adjustment for how far the door will open, I moved the refrigerator out until don’t was hitting the wall any longer.Tested ok."

Near Dunes St, Oxnard, CA 93035
Hector Z.

Hector Z.

REFRIGERATOR WHIRLPOOL WUW55X15DS Replaced Condenser Fan Motor (W10782254). Tested ok.

Near Foxdale Ct, Thousand Oaks, CA 91320
Hector Z.

Hector Z.

DISHWASHER WHIRLPOOL KUDS01ILBS0 Customer is concerned of console not taking commands also missing segments on the display. Ordered Console (WP8531245) and Display (WP8269206). Rescheduled.; ordrng 1 WP8269206 (display) and 1 WP8531245 (panel-cntl)

Near Dorothy Ave, Ventura, CA 93003
Hector Z.

Hector Z.

REFIRGERATOR KITCHEN AID KFCP22EXMP5 Replaced Damper Control (WPW10594329). Tested ok.

Near Calle Lacota, Thousand Oaks, CA 91360
Hector Z.

Hector Z.

WASHER WHIRLPOOL WTW7000DW4 Customer is concerned of washer not taking water. I set the unit in diagnostic and there was a F8E1 code (Long fill). I ran a manual diagnostic test and I found both solenoid not dispensing water. Ordered Housing (W11173597) and rescheduled.; ordrng 1 W11173597 (housing)

Near Village 30, Camarillo, CA 93012
Hector Z.

Hector Z.

COMPACTOR KITCHENAID KTTS505ESS0 Replaced Ram but unable to install the power screws all the way in. I contacted the Office and 5hey are sending Andrew. Compactor from day one having issues getting stuck and the burning smell of the drive motor in overload.

Near Via Magnolia, Thousand Oaks, CA 91320
Hector Z.

Hector Z.

WASHER MAYTAG MHW3505FW0 Customer was concerned of washer not finishing the cycle and often displaying a F3E1 code (Water Level System Error). I set the unit in diagnostic and there was a F3E1 code. I deleted the code and I ran a quick diagnostic test. In the end of the test the F3E1 code reappear again. I checked the Pressure Switch Wire Harness the Pressure Switch Hose and replaced the Pressure Switch (WPW10448876). I deleted again the code and I ran multiples quick diagnostic test. Tested ok.

Near S A St, Oxnard, CA 93033
Hector Z.

Hector Z.

WASHER WHIRLPOOL MVWC565FW1 Customer is concerned of washer not finishing the cycle. I set the unit in diagnostic to check for failure codes and there was a F8E1 (No fill/ Long fill ). I checked the unit and I found the connector J9 (Water valve/Thermistor) at the control not inserted all way in. Adjusted the connector and ran a manual and automatic diagnostic test. Tested ok.

Near Simon Way, Oxnard, CA 93036
Hector Z.

Hector Z.

DISHWASHER MAYTAG MDB4949SHZ0 Replaced Detergent Dispenser (W10861000). Ran complete diagnostic test. Tested ok.

Near Ventura, CA 93004
Hector Z.

Hector Z.

DRYER WHIRLPOOL WGD560LHW0 Removed dryer from top and adjusted front bulkhead and blower wheel housing. Reassemble and tested ok.

Near Salinas Walk, Ventura, CA 93004
Hector Z.

Hector Z.

REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Customer is concerned about the same issues, no ice production and dispensing water very slowly. The refrigerator has the same problem Ice Maker fill tube getting iced up due to very low water pressure because the Reverse Osmosis System. The customer confirmed to me that he still not removing the filtration system and he will not remove it because the salty taste of the water, and he will contact Whirlpool Customer Service for them to replace the unit because is unacceptable. I contacted the Tech Line again and unfortunately I got the same SR# because they adding to the same issue (SR#7728212749) and again they want the Reverse Osmosis System removed if the customer want to see an improvement in the ice production."

Near Faulkner Ct, Ventura, CA 93003
Hector Z.

Hector Z.

REFIRGERATOR KITCHENAID KRFC704FBS02 Customer is concerned of refrigerator not dispensing ice. I checked the unit and I found the ice bucket completely stuck unable to removed. Ordered parts related to the fix and rescheduled. ; ordrng 1 72032 (touchup BLACK) and 1 W10822606 (motor) and 1 W10887795 (door-ice) and 1 W10910401 (ice-contnr) and 1 W10917540 (touch-up) and 1 W11115534 (icemaker) and 1 W11228132 (shaft) and 1 W11448633 (ICE SHUTE PLATE)

Near Nottingham Rd, Westlake Village, CA 91361
Hector Z.

Hector Z.

REFRIGERATOR KITCHENAID KDTM404KPS0 Customer was concerned of dishwasher not finishing the cycle. I checked the unit and I found a restriction in the drain hose. Cleared restriction and tested ok.

Near Capella Way, Thousand Oaks, CA 91362
Hector Z.

Hector Z.

REFRIGERATOR WHIRLPOOL WRF954CIHZ02 "Customer was concerned of intermittently refrigerator no dispensing water or having low water pressure. I checked the unit and I found the fitting hose in the freezer door slightly kink, adjusted hose. Tested ok."

Near Via Dolores, Thousand Oaks, CA 91320
Hector Z.

Hector Z.

WASHER WHIRLPOOL WTW4816FW2 Replaced Fill Valve (W11210459). Tested ok.

Near Fallen Leaf Ave, Ventura, CA 93004
Hector Z.

Hector Z.

DISHWASHER JENN-AIR JDTSS246GM0 "Customer is concerned of dishwasher door not closing properly and dishwasher door not going all way down flat. I checked the unit and the reason why the door is not going all way down is because both hinges hooks are bitting on the insulating blanket, and the door is not closing properly is because is out of alignment. I adjusted the cabinet and the insulation blanket. Tested ok."

Near Laurel Valley Pl, Oxnard, CA 93036
Hector Z.

Hector Z.

REFRIGERATOR KITCHENAID KRSC703HPS00 Customer is concerned of fresh food compartment not cooling enough. I checked the unit and There is no cooling due to frost buildup in the fresh food compartment evaporator. Ordered fan scroll and rescheduled. ; ordrng 1 W11098695 (fan-scroll)

Near N Jerome Ave, Thousand Oaks, CA 91320
Hector Z.

Hector Z.

REFRIGERATOR WHIRLPOOL WRS325FDAM04 Customer concerned refrigerator not cooling all. I checked the unit and I found a bad compressor. Ordered parts and rescheduled..; ordrng 1 876765 (mtg kit) and 1 W10309988 (compressor)

Near Isabella St, Oxnard, CA 93036
Hector Z.

Hector Z.

DRYER WHIRLPOOL WGD9620HC1 Customer is concerned of dryer not heating. I checked the unit and I found an open Thermal Fuse. Replaced Thermal Fuse (WP3392519). Tested ok.; used 1 WP3392519 (THERMAL FUSE) from stock

Near Paseo Las Nubes, Oxnard, CA 93030
Hector Z.

Hector Z.

REFIRGERATOR WHIRLPOOL WRF540CWHZ01 Customer was concerned of condensation in the freezer compartment. I checked the unit and I found most of the freezer compartment frosted up due to gaps around the door gasket. Removed the freezer door and manually remove all the frost around. I reinstalled the door and adjusted the door gasket. Tested ok.

Near Hemingway Ln, Ventura, CA 93003
Hector Z.

Hector Z.

DRYER WHIRLPOOL WGD560LHW1 Customer is concerned of smell of gas during operation. I checked stack set unit (Dryer sitting on top of washer inside a closet). I checked the unit and there is smell of gas inside the drum. Third person is needed to remove the dryer. Maintenance person will remove the dryer and allow customer to use dryer next door (Vacancy apartment). ; ordrng 1 W11309727 (burner-gas) and 1 WP338906 (sensor)"

Near S Wells Rd, Ventura, CA 93004
Hector Z.

Hector Z.

DRYER WHIRLPOOL WGD560LHW0 Customer concerned of dryer been unresponsive. Dryer sitting on top of washer inside a closet. I checked the unit and ordered parts related with the fix.; ordrng 1 W10909685 (fuse-thrml) and 1 W11331267 (ELECTRONIC CONTROL ) and 1 W11378949 (CONSOLE)

Near S Wells Rd, Ventura, CA 93004
Hector Z.

Hector Z.

DISHWASHER WHIRLPOOL MDB4949SHZ0 Customer is complaining of dishwasher leaking RinseAid. Ordered dispenser. And rescheduled ; ordrng 1 W10861000 (detergent dispenser)

Near Ventura, CA 93004
Hector Z.

Hector Z.

REFRIGERATOR WHIRLPOOL WRT134TFDW00 Customer is concerned of refrigerator not cooling on both compartments. I checked the unit and I found what it looks to be a Sealed System related problem (See picture). The call has been set for service on 07/09/20.

Near Ventura Blvd, Oxnard, CA 93036
Hector Z.

Hector Z.

REFRIGERATOR WHIRLPOOL WRSA88FIHZ00 Customer was concerned of refrigerator not dispensing water steady and with too much bubbles. I checked the unit and I found loose dispenser fitting line in the dual valve. Adjusted fitting line. Tested ok.

Near Keltic Lodge Dr, Oxnard, CA 93036
Hector Z.

Hector Z.

DRYER WHIRLPOOL WGD5000DW3 Customer was concerned of broken door switch. I checked the unit and replaced door switch (WPW10569603). Tested ok.

Near N Roosevelt Ave, Oxnard, CA 93030
Hector Z.

Hector Z.

REFRIGERATOR WHIRLPOOL AFD2535DEQ "Customer is concerned of fresh food compartment condensation and torn up fresh food compartment door gasket. I checked the unit and I found both fresh food compartment door gasket damaged, mullion bard not working and noisy damper control.; ordrng 2 W10830189 (gasket-fip)s and 1 WP12722803W (rail-mulln) and 1 WP67003903 (control- d)"

Near Bluefield Ave, Thousand Oaks, CA 91320