Local Reviews
for Dane
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Upple - Bakersfield, CA
Great service
Response from Appliance Repair Specialist:
Thank you for the great review, Appliance Repair strives for such service! We appreciate your time and business.
Great Service
Nancy - Bakersfield, CA
The office staff and the service staff are all very friendly and knowledgeable. They arrive on time, get the job done quickly.
Response from Appliance Repair Specialist:
Thank you so much for taking the time to provide feedback. We greatly appreciate it and are glad you had a pleasant experience with Appliance Repair. Hope to work with you in the future!
Fast and efficient!!
Desiree - Bakersfield, CA
He was so nice, showed up on time and took care of my dish washer.
Response from Appliance Repair Specialist:
Appliance Repair strives for such service and we are more than glad to know your washer is working like new. We appreciate your time and business.
Linda
Linda - Bakersfield, CA
Response from Appliance Repair Specialist:
Thank you for the awesome rating! We appreciate your time and business.
Fixed one problem and caused another problem!
Dan - Bakersfield, CA
The technician was in such a rush when replaced the ice maker he caused a water leak when he reconnected the water lines to the ice maker. Now we have a water leak inside the refrigerator dripping on our food. The warranty company said they would NOT come out to fix the problem. HOW IS THAT FOR EXCELLENT SERVICE??
Response from Appliance Repair Specialist:
Hi Dan, thank you for taking the time to write a review. Your satisfaction is our number one priority and we highly value your feedback. If you would like to speak with us more in depth about this manner, please feel free to give us a call at 661-587-1300. We appreciate your time and business.
Terri
Merryman/terri - Bakersfield, CA
Very professional, on time and reliable service I would definitely use them again
Response from Appliance Repair Specialist:
Thank you for taking the time to provide feedback. We greatly appreciate it and are glad you had a pleasant experience with Appliance Repair.
Review
Lydia - Bakersfield, CA
I feel as though the problem will not be fixed and my unit will continue to freeze my food.
Response from Appliance Repair Specialist:
Thank you for taking the time to respond to our review request. If you would like to speak with us more in depth about this manner, please feel free to give us a call at 661-587-1300. We appreciate your time and business.
Awesome service. quickly installed 2 new parts in my washer.
Hellen - Bakersfield, CA
Response from Appliance Repair Specialist:
Appliance Repair strives for such service and we are more than glad to know your washer is working like new. We appreciate your time and business.
Fast service
Carla - Bakersfield, CA
Response from Appliance Repair Specialist:
Thank you for the awesome review! We strive for such service and appreciate your business.
Absurd Service
John - Bakersfield, CA
I have no problem with the two technicians who worked on our KitchenAid refrigerator. They were polite, deeply (and sincerely, I suppose) apologetic, and knowledgeable. I cannot say the same for my phone contacts. When I tried to explain to "Martha" my lingering frustration with our ice maker problem, she interrupted me and siad, "Sir, what is it that you want?" She was blunt and lacked any understanding of why we would be upset. We were upset because our $4k refrigerator's ice maker quit making ice three months after we bought it. When Dane showed up, he knew what the problem was before even looking at the ice maker; and he was right, a wire looked as though it had been cut. He said the only fix was to replace the door, and it would take six weeks for the door to come in. On the 40th day, I called two days in advance to check on the status. It was a bad call. Martha looked up my service record and said that we didn't need a door, that the technician had come to our house and had repaired the ice maker, and that it was working properly. Wrong! The only ice we were making was from a counter-top ice maker I bought on line. She refused to believe me, but finally agreed to send out a technician to check it out. When the first technician showed up, he was very apologetic and offered a plausible reason for the mixup. The company computers had a glitch and records got lost. He also explained that the new door was no longer the option, that KitchenAid had come out with a replacement kit for the ice maker. Unfortunately. that technician had brought the wrong kit. It only got worse from there. He promised that he would place the order for the right kit, that it would arrive on Monday, and that he would be here on Tuesday to take care of things. I let him know that my wife and I both work, that the earliest either of us could get home was 4:00 p.m. He said two things: We would be his last stop, and he would "work with" us on the time. Great! Not really. The next day, I got the automated message that he would arrive between 8:00 and 10:00 a.m. Obviously, a dispatcher sets the agenda for the technicians, not the technicians themselves. My Ring doorbell alerted me at his arrival at 2:05 p.m. I had to reschedule again, and a different technician finally came the next Saturday, seven weeks and one day from the first visit. The refrigerator itself is a piece of crap, probably the worst KitchenAid has ever made. They no longer make it, something they only did for six months. I have been able to learn that it has more than two dozen "flash points" (industry terminology for "known chronic problems). We not only have 10-year warranty, but we also bought a five-year extended warranty. My guess is that we'll get to know several of the technicians over the years, but that is no delightful thought. As far as I am concerned, a one-star rating is a complement to Appliance Repair Specialist. The one thing they seem to do well is to concoct decent apologies, but that does not apply to the obvious cut-and-paste BS apologies I read online. The only reason I will use them in the future is that my manufacturer's warranty uses them, and only them.
Response from Appliance Repair Specialist:
John, Thank you for taking the time to respond to our review request. We apologize that our service did not satisfy your expectations. We set a high standard for our company and technicians and are truly sorry to hear that standard was not met in your interaction with us. Please feel free to send us an email at customerservice@ars.repair if there is anything else we could have done to improve your experience with us. We appreciate your time and business.
Miss
Shairay - Bakersfield, CA
I’m waiting on Dane to send me an email of his findings. He stated he would email me. Nothing yet. You want me to grade him on this?
Great
Donna - Bakersfield, CA
Response from Appliance Repair Specialist:
Thank you for the awesome rating! We appreciate your time and business.
Very Polite and Knowledgeable
Louise - Bakersfield, CA
he gave me info that was not in the user manual supplied by Maytag . Very nice and polite young man.
Response from Appliance Repair Specialist:
Thank you so much for taking the time to provide feedback. We greatly appreciate it and are glad you had a pleasant experience with Dane. Hope to work with you in the future!
Super service
Mary - Bakersfield, CA
Great service
Response from Appliance Repair Specialist:
Thank you for the awesome rating! We strive to provide excellent and exceptional service at Appliance Repair! We appreciate your time and business.
Sal
Sal - Bakersfield, CA
Response from Appliance Repair Specialist:
Thank you for taking the time to respond to our review request. If there is anything else we could have done to improve our service, please let us know by emailing customerservice@ars.repair. We appreciate your time and business.
Good
Eugene - Taft, CA
Response from Appliance Repair Specialist:
Thank you for the awesome rating! We appreciate your time and business.
Average service
Rod - Bakersfield, CA
Response from Appliance Repair Specialist:
Thank you for taking the time to respond to our review request. If there is anything else we could have done to improve our service, please let us know by emailing customerservice@ars.repair. We appreciate your time and business.
Stove repair
Cynthia - Bakersfield, CA
Response from Appliance Repair Specialist:
Thank you for the awesome rating! We appreciate your time and business.
Noella
Noella - Bakersfield, CA
Response from Appliance Repair Specialist:
Thank you for the awesome rating! We appreciate your time and business.
Horrible Customer Service
James - Bakersfield, CA
Response from Appliance Repair Specialist:
Hi James, your satisfaction is our number one priority and we highly value your feedback. If there is anything we could have done to improve your experience with us, please let us know by emailing customerservice@ars.repair. We appreciate your time and business.
No service performed.
Betty - Bakersfield, CA
claimed water pressure too high. With the by pass plug it works perfectly. Never had that problem before. Told to get a plumber to fix
Response from Appliance Repair Specialist:
Hi Betty, thank you for taking the time to write a review, we appreciate your feedback. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with our business. We appreciate your time and business.
The best service I’ve ever experienced
Robert - Bakersfield, CA
The company kept me informed about the time the service professional would be here. When he could come earlier, they called and asked. He arrived early...WOW! He was friendly, polite and well prepared. He had everything he needed to repair our oven.
Response from Appliance Repair Specialist:
We are excited to hear that you had an outstanding experience with Dane at Appliance Repair! We strive to provide excellent and exceptional service! Thank you for the awesome review, we appreciate your time and business.
Really good service
Raymond - Bakersfield, CA
Your tech did his job as it should be done. He didn’t rush to conclusions, instead systematically eliminated non causes for the problem effecting our appliance and determined that it was a factory defect causing the issue and not parts failure.
Response from Appliance Repair Specialist:
Thank you so much for the feedback. We are excited to hear that you had a great experience with Appliance Repair! We strive to provide excellent and exceptional service. Thank you for your time and business.
Great service
Kenneth - Bakersfield, CA
He did his job .
Response from Appliance Repair Specialist:
Thank you for taking the time to provide feedback. We greatly appreciate it and are glad you had a pleasant experience with Appliance Repair.
Jan
Jan - Bakersfield, CA
Personable professional efficient knows his stuff
Response from Appliance Repair Specialist:
Thank you so much for taking the time to provide feedback. We greatly appreciate it and are glad you had a pleasant experience with Appliance Repair.
Dane K.
OVEN JENN-AIR JJW2430DS01 Upon arrival the unit had a stuck button on the keypad and would not operate. Removed and replaced consul and tested unit. Unit functions normal now
Dane K.
OVEN JENN-AIR JJW3430DS02 Upon arrival the light would come on all on its own. Removed and replaced user interface and tested unit. Unit functions normal now. Part was provided by customer
Dane K.
WASHER WHIRLPOOL WFW8620HW1 Removed and replaced control board and tested unit. Unit functions normal now
Dane K.
OVEN WHIRLPOOL WOS51ES4ES01 "Upon arrival the unit was dead and would not heat. Found thermal fuse open. Jump thermal fuse and tested unit. Unit would not heat. Found thermal fuse open. Unit needs a new blower, fuse, and thermostat; ordrng 1 W11034459 (thrmst-fix)"
Dane K.
WASHER MAYTAG MVWC565FW2 7727436051... tabitha The unit was outdoors with no sort of covering or walls or protection from the elements whatsoever. The unit was installed with the power extension cord and the drain line had additional length of hose added to it. Call trade partners at the file number listed at the beginning of this post.
Dane K.
DISHWASHER WHIRLPOOL WDT750SAHZ0 Removed and replaced water valve and pump and motor and tested unit. Unit functions normal now
Dane K.
WASHER MAYTAG MHW6630HC0 Removed and replaced console and control board and tested unit. Unit functions normal now
Dane K.
REFRIGERATOR WHIRLPOOL WRF560SEHV00 Removed and replaced fresh food door and name badge and tested unit. Unit functions normal now
Dane K.
DRYER ELECTRIC WHIRLPOOL WTW5000DW0 Upon arrival the unit was full of water and would not operate. Found drain pump failed. Removed and replaced drain pump and tested unit. Unit functions normal now; used 1 WPW10581874 (PUMP) from stock
Dane K.
WASHER WHIRLPOOL n/a Customer declined further service.
Dane K.
M/W OTR WHIRLPOOL UMV1160CW6 Upon arrival unit was not heating and was making a ham. Found the diode arcing and making noise. Removed and replaced diode and tested unit. Unit functions normal now
Dane K.
OVEN WHIRLPOOL KOCE500EBS09 Removed and replaced control board and touchpad. Touchpad was defective ordering new touchpad; ordrng 1 W10916778 (swtch-memb)
Dane K.
REFRIGERATOR KITCHENAID KRMF706EBS01 Upon arrival unit was not making ice and other intermittent problems. Found the deli drawer user interface was not working confusing to DC circuit on the main control. Unit needs new deli control; ordrng 1 WPW10769076 (cntrl-elec)
Dane K.
OVEN KITCHEN AID KODE507ESS Cx said their unjt worked fine. I think home boulder switched units..
Dane K.
REFRIGERATOR WHIRLPOOL PS3F3RGXCFCC Upon arrival fresh food compartment was not cooling. Fresh food was not cooling because the evaporator fan motor was not turning. Unit needs evaporator fan motor; ordrng 1 WR60X10307 (mtr dc evap fan asm)
Dane K.
REFIRGERATOR WHIRLPOOL WRF555SDFZ09 Removed and replaced fill tube and icemaker and valve and tested unit. Unit functions normal now
Dane K.
DISHWASHER WHIRLPOOL WDF520PADM7 Upon arrival the unit was full of water and would not drain. Removed and replaced drain pump and tested unit. Unit functions normal now
Dane K.
WASHER WHIRLPOOL WFW8620HW1 Upon arrival the unit was giving a suds code and would shut off in the middle of the wash cycle. Pressure switch and hose test k. Unjt needs new control.; ordrng 1 W11352122 (CONTROL )
Dane K.
DISHWASHER WHIRLPOOL WDT750SAHZ0 Upon arrival the water valve was loud when filling and the main wash motor it would not operate. Unit needs new fill valve and new wash motor; ordrng 1 W11087376 (pump&motor) and 1 WPW10327249 (water intake valve)
Dane K.
WASHER WHIRLPOOL WFW6620HC0 Upon arrival was extremely loud in the spin cycle. It needs a new tub. Also found that rotor and stater were rubbing on each other. Unit needs new tub and rotor and stater.; ordrng 1 W11287251 (TUB) and 1 W11314361 (rotor) and 1 W11354541 (STATER)
Dane K.
REFRIGERATOR KITCHEN AID KFIS27CXMS5 Removed and replaced ice maker and smart valve and tested unit. Unit functions normal now
Dane K.
WASHER MAYTAG MVWC465HW2 Removed and replaced wire harness and calibrated and tested unit. Unit functions normal now
Dane K.
OVEN WHIRLPOOL WOS51ES4ES01 oven is not at this address
Dane K.
STOVE KITCHEN AID KFGD500ESS Upon arrival to customers lightbulb in the top light would not work. Removed and replaced lightbulb and tested unit. Unit functions normal now
Dane K.
REFRIGERATOR WHIRLPOOL WRF555SDFZ05 Upon arrival I found a loose connection at the thermostat connector at the board causing a false reading. Secured connection and tested unit. Unit functions normal now
Dane K.
DRYER MAYTAG MGD6630HW0 Removed and replaced the Mr. and control board and tested unit. Unit functions normal now
Dane K.
DISHWASHER WHIRLPOOL MDB4949SHZ1 Removed and replaced dishwasher tub and tested unit. Unit functions normal with no leaks
Dane K.
REFRIGERATOR KITCHENAID KRMF706EBS01 Removed and replaced motor and tested unit. Unit functions normal now
Dane K.
REFRIGERATOR KITCHEN AID KFIS27CXMS5 Upon arrival unit was not making ice. Ice maker was covered in ice again. ; ordrng 1 WPW10270395 (valve)
Dane K.
REFRIGERATOR WHIRLPOOL GS5SHAXSB01 Upon arrival the unit was not cooling. You had an efficient compressor. ; ordrng 1 W10309994 (compressor)
Dane K.
WASHER MAYTAG MVWX655DW1 Removed and replaced drive hub and wash plate and calibrated and tested unit. Unit functions normal now
Dane K.
WASHER MAYTAG MVWB865GW Upon arrival the unit would not drain. Found the drain pump faulty. Removed and replace pump and tested unit. Unit functions normal now.
Dane K.
WASHER MAYTAG MHW6630HC0 Upon arrival the only button that would respond was the power button no other buttons on the user interface would respond. Could not put the unit into diagnostics due to interface not responding. Unit needs new panel and new control board; ordrng 1 W11325572 (cntrl-elec)
Dane K.
RANGE WHIRLPOOL WFG550S0HZ1 Removed and replaced hinges and tested unit. Unit functions normal now
Dane K.
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 Upon arrival the door was not ceiling. Removed and replaced door gasket and tested unit. Unit functions normal now
Dane K.
FREEZER WHIRLPOOL EV250NXTQ Upon arrival the unit was not cooling. The compressor was blazing hot and sounded bad. No frost pattern on the evaporator. Unit had in efficient compressor. Unit needs a new compressor and dryer; rqstng P&A on 1 W10309995 (compressor) and 1 WPW10143759 (dryer)
Dane K.
ICE MAKER WHIRLPOOL KUIX505ESS2 On arrival unit was not making ice. Unit was not making ice because there was no frost pattern on the evaporator. There’s a leak in a sealed system. Ordering sealed system parts; ordrng 1 W10843121 (filter dryer) and 1 WP2313624 (condenser) and 1 WPW10218037 (evaporator) and 1 WPW10534030 (valve-gas) and 1 WPW10605286 (compressor)
Dane K.
OVEN KITCHENAID KODC304ESS00 David 7727353926Brandy... upon arrival the unit was dead and the doors were locked. Picked lock on doors and tested thermal fuse. Found thermal fuse open. Bypass done with use to test lowered and thermostats and got temperature sensor code on both upper and lower ovens. Temperature sensors and correct reading. Found oven control board faulty as well as blower and thermal fuse. Customer found cracking and peeling and chipping in the cavity liner. Her entitlement search cavity liner is covered for 120 months. Call tech line and trade partners; rqstng P&A on 1 WPW10721210 (cntrl-elec)
Dane K.
DRYER WHIRLPOOL WED4850HW0 Removed and replaced all list of parts and tested unit.
Dane K.
WASHER MAYTAG MVWB955FC1 I did not run called because customer declining.