Local Reviews
for Cruz

Rated 3.8 out of 5 stars based on 16 customer reviews

Map of Patterson, CA

Donna





Response from Appliance Repair Specialist:

Hi Donna, We appreciate your kind words and are happy to hear you had a 5 star experience with our company! We'd love to work with you in the future and provide you with the same service you had with us again. Thank you for your service, Cruz!


Map of Hilmar, CA

Kristi




Great service, but expensive.


Response from Appliance Repair Specialist:

Hi Kristy, Thank you for your business and positive review. We look forward to working with you in the future. Good job, Cruz!


Map of Ceres, CA

Eva-OK




Not happy with this machine


Response from Appliance Repair Specialist:

Hello Eva, Thank you for taking the time to respond to our review request. We are sorry that you weren't than satisfied with your experience. If you would like to speak with us more in depth about this manner, please feel free to email us at customerservice@ars.repair. We appreciate your time and business.


Map of Hughson, CA

Great Service





Response from Appliance Repair Specialist:

Hi Martha, Thank you for your business and positive review. We are happy to hear you had a great experience with our company and we look forward to working with you in the future. Good job, Cruz!


Map of Patterson, CA

Tina




Very unhappy with the way I was treated by Cruz the tech that work on my machine. Also Mark who I spoke to on the phone. Will never refer this company to anyone and also told Magtag that I will never allow this company to in my home again.


Response from Appliance Repair Specialist:

Hi Tina, Thank you for taking the time to respond to our review request. We are sorry that you weren't than satisfied with your experience. If you would like to speak with us more in depth about this manner, please feel free to email us at customerservice@ars.repair. We appreciate your time and business.


Map of Patterson, CA

Service





Response from Appliance Repair Specialist:

Hi David, Thank you for your business and review. We look forward to working with you in the future. If there is anything we could have done to earn those last gold stars, please let us know by emailing customerservice@ars.repair. We appreciate your time and business.


Map of Patterson, CA

Good Service





Response from Appliance Repair Specialist:

Hi John, Thank you for your business and positive review. We are happy to hear you had a great experience with our company. Good job, Cruz! If there is anything we could have done to earn that last gold star, please let us know by emailing customerservice@ars.repair. We appreciate your time and business.


Map of Patterson, CA

Lynnette




Cruz was a nice guy and did a great job!


Response from Appliance Repair Specialist:

Hi Lynette, Thank you for your business and positive review. We are happy to hear you had a great experience with our company and we look forward to working with you in the future. Good job, Cruz!


Map of Ceres, CA

Debbie




Service person Cruz- nice, fast, Knowledgeable, good guy. Fixed my washer . Your people answering phones suck. 1st call girl. 2nd call guy. Didn't call back and didn't do what they said. 3rd guy did his job a got Cruz to my house at time I needed. Cruz : 10 . Over all 7. This is for your next couple of question.


Response from Appliance Repair Specialist:

Hi Debbie, Thank you for taking the time to respond to our review request! We appreciate your positive review. We look forward to working with you in the future. Way to go, Cruz!


Map of El Paso, TX

Lydia




We are very please with the work of Cruz very polite and helpful. His work is 100% satisfied . Hopefully, the refrigerator we bought is not a factory defect. We are trying to wait for another week to see if our vegetables, milk , eggs will no longer frozen. As of this date 8/6/18 it’s ok.


Response from Appliance Repair Specialist:

Lydia, Thank you for taking the time to leave a positive review. We are glad you had a wonderful experience and look forward to working with you again when needed. Great job Cruz!


Piece of junk appliance




Service from this company is fine. Cruz is very familiar with our refrig/freezer because he has had to do many service calls on the unit.


Response from Appliance Repair Specialist:

Hello, We are sorry that you are not enjoying you appliance but are happy that Cruz can continue to be a help. Thank you for your time and your business.


Wonderful!




Great guy!


Response from Appliance Repair Specialist:

We are so happy that you had a wonderful experience. Thank you for your business and we look forward to working with you again when needed. Thanks for the hard work Cruz!


Lisa




Great service


Great repair man service. But lied to about appointment by office staff!




I was lied to the day of my repair . The office tried to get out of my appointment by telling me the part never came in. Then left me a phone message telling me part was wrong. When I pushed the issue magically the part was in and was the right part. The service tech was fantastic. The problem is with the youngsters you have in your office who answer your phone. You can call me . I am considering leaving a very bad review on the web.


Vicki




Great customer service!! Cruz was very pleasant and helpful.


Meh




Cruz was fine. The scheduling women were horrible, unconcerned and just bad. I scheduled Wednesday, they called and said nope it would be Thursday. Um...Thursday won’t work for me. Well it’s Thursday but in the morning. Then they called to confirm and actually morning won’t work so it will be mid day. It was horrific customer care.


Cruz B.

Cruz B.

maytag washer MVWC425BW1 unit is not completing cycles, unit will stop at mid cycle, ck for codes codes found, Installed new parts ( cnrtl elec, valve) into unit. I then calibrated and tested unit in a diagnostic test mode it completed wash drain spin lock and unlocked, ck for codes found none as well no leaks, customer ok repair.

Near N Berkeley Ave, Turlock, CA 95382
Cruz B.

Cruz B.

maytag dryer MED6000XW2 Inspected and tested unit. Found unit making a loud rattling sound during any cycle, removed front door and found blower wheel to be broken causing wheel to rattle on housing, unit is OOW cx did want to pay for service call cx states this is a recall and wasn’t told cx had to pay for service cx is going to call wp to complain about is problem.

Near E Clausen Rd, Turlock, CA 95380
Cruz B.

Cruz B.

whirlpool refrigerator WRS588FIHV00 ice maker does not always produce ice, it hit & miss, cooling and temps are working fine, ordering ice maker for unit. ; ordrng 1 W10873791 (icemaker), Installed new part (ice maker) into unit. Water filled mold, I then inspected the following compressor lights cooling temps doors leveling ice and water dispenser gaskets fans are all working as designed, customer ok repair.

Near Tammy Dr, Atwater, CA 95301
Cruz B.

Cruz B.

KITCHENAID REFRIGERATOR KBFO42FTX02 Customer stated that unit is making a chirping sound, I then installed new pre I’d part W10802701 (CNTRL-ELEC) into unit. Found no chirping sound coming from unit, cooling temps are working as designed customer ok repair

Near Hultberg Rd, Hilmar, CA 95324
Cruz B.

Cruz B.

whirlpool dryer WED4800BQ Inspected and tested unit. Found unit making a loud clunking sound during cycles, I then removed front panel and drum found rollers,belt to be bad, replaced bad ones with new ones from SP (4392065) into unit reassembled drum, front panel, tested unit in a high heat cycle it heated fine, runs quiet customer ok repair. ; used 1 4392065 (DRYER REPAIR KIT)

Near Romanov Ct, Patterson, CA 95363
Cruz B.

Cruz B.

whirlpool dryer WED4800BQ Inspected and tested unit. Found unit making a loud clunking sound during cycles, I then removed front panel and drum found rollers,belt to be bad, replaced bad ones with new ones from SP (4392065) into unit reassembled drum, front panel, tested unit in a high heat cycle it heated fine, runs quiet customer ok repair. ; used 1 4392065 (DRYER REPAIR KIT)

Near Romanov Ct, Patterson, CA 95363
Cruz B.

Cruz B.

maytag dryer MEDX655DW1 unit takes a long time to dry clothes, I inspected unit and ducting to be to long, cut ducting down to 12 inches, test unit in a high cycle it heated fine. Instructed customer on each cycle and what they do, how to load drum and how to clean lint trap, customer said ok . Job complete.

Near Chesterfield Dr, Patterson, CA 95363
Cruz B.

Cruz B.

whirlpool cooktop WGG555S0BSS0 customer stated they are going to purchase a new unit, customer paid for service call send cx a receipt via email address

Near Charles St, Hughson, CA 95326
Cruz B.

Cruz B.

whirlpool cooktop WGG555S0BSS0 customer stated they are going to purchase a new unit, customer paid for service call send cx a receipt via email address

Near Charles St, Hughson, CA 95326
Cruz B.

Cruz B.

roper dryer RED4516FW0 drum is not turning, I then removed front panel and drum found belt to be broken, replaced bad one with new one from SP (4392065), into unit. Reassembled drum and front panel tested unit n a high heat cycle it heated fine, drum is turning customer ok repair. ; used 1 4392065 (DRYER REPAIR KIT)

Near Maia Ct, Merced, CA 95341
Cruz B.

Cruz B.

roper dryer RED4516FW0 drum is not turning, I then removed front panel and drum found belt to be broken, replaced bad one with new one from SP (4392065), into unit. Reassembled drum and front panel tested unit n a high heat cycle it heated fine, drum is turning customer ok repair. ; used 1 4392065 (DRYER REPAIR KIT)

Near Maia Ct, Merced, CA 95341
Cruz B.

Cruz B.

MAYTAG DRYER MEDB950YG0 different cycles are not responding on unit, customer unit is working but some cycles customer can not select, unit needs a console unit is OOW part (wpw10338347 console) customer declined repair.

Near Merced Ave, Delhi, CA 95315
Cruz B.

Cruz B.

whirlpool refrigerator WRX735SDHW LED lights are not working both compartments, removed and replaced led light inside freezer section from SP (w11205083 module), LED lights are now working as designed, cooling and temps are working fine as well, customer ok's repair.

Near Wild Oak Dr, Ceres, CA 95307
Cruz B.

Cruz B.

WHIRLPOOL DISHWASHER KUDC10IXSS1 Lid on dispenser is broken, removed and replaced with new one (WPW10195175 dispenser), tested unit in a diagnostic test mode it completed wash drain dried ck for codes found none as well no leaks, unit is working as designed.

Near River Rd, Modesto, CA 95351
Cruz B.

Cruz B.

whirlpool refrigerator WRS571CIHZ01 Installed new parts (cntrl elec, air diffuser assy) into unit. I then inspected the following compressor lights cooling temps doors leveling ice and water dispenser gaskets fans are all working fine, unit is working as designed, customer ok repair. ; Job Complete

Near Kenneth Way, Delhi, CA 95315
Cruz B.

Cruz B.

Found buttons on console to be stuck, customer could not use oven installed new part W11236885 (console) into unit. Test unit in a bake cycle it heated fine, unit is working as designed customer ok's repair ; Job Complete.

Near Alborough Ct, Turlock, CA 95382
Cruz B.

Cruz B.

whirlpool refrigerator WRT519SZDW02 Unit is not leveled properly causing front refrigerator door not to seal properly, I then adjust front left & right legs, tested refrigerator door and found it to be sealing properly, unit is leveled properly cooling and temps are working fine as well. ; Job Complete.

Near Prairie Falcon Way, Turlock, CA 95382
Cruz B.

Cruz B.

kitchenaid oven KEBS109BSS00 unit will not turn, customer states that breakers are good, I then pulled unit out and removed panel UI, tested thermal fuse and found it to be bad, installed new part (thermal fuse) into unit, tested both bake & broil cycle they are working fine.

Near Marilyn St, Modesto, CA 95350
Cruz B.

Cruz B.

whirlpool washer WTW7300DW0 unit does not agitate properly, found wash plate to be stripped at shaft, I then installed new part (wash plate) into unit. Tested unit in a diagnostic test mode it completed wash drain spin lock and unlocked, ck for codes found none as well no leaks, customer ok repair. ; Job Completed.

Near Lookout Dr, Modesto, CA 95355
Cruz B.

Cruz B.

whirlpool dryer WED7300DW1 unit takes long to dry and unit does not heat, tested unit in a high heat cycle, found no heat, pulled unit out and removed back panel tested cut off tml found it to be bad, replaced bad one with new one from SP (279816 cut off tml ) reassembled back panel, tested unit it heat fine customer ok repair ; used 1 279816 (THERMAL CUT OFF HI)

Near Lookout Dr, Modesto, CA 95355
Cruz B.

Cruz B.

WHIRLPOOL DISHWASHER WDT730PAHZ0 Unit will not drain water out of tub, I then tested unit and found a humming sound coming from drain pump, removed bad one and replaced with new one from SP (w10348269 drain pump) into unit. Tested unit in a diagnostic test mode it completed wash drain dried ck for codes found none as well no leaks, customer ok repair. ; used 1 WPW10348269 (PUMP-DRAIN)

Near Macadamia Ln, Ceres, CA 95307
Cruz B.

Cruz B.

whirlpool refrigerator M1TXEGMYW01 R efrigerator compartment is not cooling properly, inspected freezer compartment and found motor fan not working, found frozen ice on evap cover as well, removed evap cover and replaced bad motor fan & bad bimetal

Near Goulart Rd, Turlock, CA 95380
Cruz B.

Cruz B.

maytag dryer MEDX655DW1 unit is making a squeaking sound during any cycles, I then removed front panel and drum, found rollers to be bad, replaced bad ones with new ones from SP (4392065) , reassembled drum and front panel test unit in a high heat cycle it heated fine, runs quiet; used 1 4392065 (DRYER REPAIR KIT)

Near Wagon Wheel Ln, Modesto, CA 95355
Cruz B.

Cruz B.

WHIRLPOOL DRYER WED5800BW0 Inspected and tested unit. Found unit not heating, removed bottom panel and tested fuses found them to be good, tested element and found it to be bad, ck for voltage at wall outlet and found 245AC, ordering part element for unit. ; ordrng 1 WP3387747 (element),Installed new part element into unit. I then tested unit in a high heat cycle it heated fine, cx ok repair

Near Jade Ln, Hilmar, CA 95324
Cruz B.

Cruz B.

whirlpool refrigerator WRF555SDFZ05 instruct to place veggies & fruits in bags and to set crisper humidity control to low setting, cx stated that there is condensation inside crispers and glass, look at sd pics, cx is going to call wp Corporation about getting unit replaced because of all the issues the unit is having. Installed new parts (motor, impeller, spacer) into unit. Tested cube and crushed ice at dispenser it’s working as designed, cx ok repair.

Near 1st Ave, Stevinson, CA 95374
Cruz B.

Cruz B.

KITCHENAID REFRIGERATOR KFXS25RYBL4 unit that icemaker is not making ice, i then removed ice bin and found ice bin to be filled with ice, I cycled ice maker it cycled water filled mold, tested bi metal thermostat in diagnostic testing 06 it passed, tested 03 for fans they all came on, customer stated that they had power outage a few days ago customer wanted tech to inspected unit, temps and cooling are working fine. Unit working as designed.

Near S Del Puerto Ave, Patterson, CA 95363
Cruz B.

Cruz B.

whirlpool washer LSR6332KQ1 Inspected and tested unit. Found lid switch to be broken, spin cycle will not spin only If you push down switch with a key or flat head screw driver, found strike to be broken and lid to be warped as well, Ordering parts switch, strike, lid for unit. ; ordrng 1 3949247V (switch-plg) and 1 WP358684 (strike) and 1 WPW10193874 (lid), Installed new parts ( lid,strike,switch) into unit. I then tested unit in a normal cycle, it filled, agitated, drain, spin, unit is working as designed.

Near Prescott Rd, Modesto, CA 95350
Cruz B.

Cruz B.

WHIRLPOOL RANGE WFG525S0HS0 left and right front burners do not always light up, I then installed new part ( L & R burner heads) into unit. I then tested all burners and found them to be working as designed, customer ok repair.

Near Limestone Ct, Atwater, CA 95301
Cruz B.

Cruz B.

MAYTAG DRYER MVWX655DW1 Installed new parts ( gearcase, actuator, wash plate, cam ) into unit. I then calibrated and tested unit in a diagnostic test mode it completed wash drain spin lock and unlocked, ck for codes found none as well no leaks, customer ok repair. ; Job Complete

Near N Buhach Rd, Atwater, CA 95301
Cruz B.

Cruz B.

whirlpool range WFC150M0EB2 Robert from wp tl said unit is working as designed, coils are red but does not broil water, I then tested all burners with a pot with water and found them to be working as designed, look at sd pics, instructed cxustomer how to use switches and to read the use & care guide, customer said ok , Robert from tech line give tech a code (UL858) ; Job Complete

Near E Redwood Rd, Hughson, CA 95326
Cruz B.

Cruz B.

WHIRLPOOL RANGE WFC150M0EB2 unit is working as designed, coils are red but does not broil water, I then tested all burners with a pot with water and found them to be working as designed, look at sd pics, instructed customer how to use switches and to read the use & care guide, customer said ok

Near E Redwood Rd, Hughson, CA 95326
Cruz B.

Cruz B.

whirlpool refrigerator WRX988SIBM03 Found evap cover and coils with frozen ice build up that is causing poor cooling inside refrigerator compartment, ice maker is barely producing ice, freezer is working fine, ordering parts cntrl elec, motor harness for unit. ; ordrng 1 W10843055 (cntrl-elec), 204.44, 1 W11087438 (motor-evap), Installed new parts ( motor evap, cntrl elec, support) into unit. I then inspected the following compressor lights cooling temps doors leveling ice and water dispenser gaskets fans are all working fine

Near Charles St, Hughson, CA 95326
Cruz B.

Cruz B.

whirlpool refrigerator WRS325FDAW02 Inspected unit. Found unit leaking water from freezer compartment, found sheet of ice on liner, found drain tube to be frozen, found buttons on panel UI not working as well, customer as stated that filter housing door is broken, found duct tape to be holding door in place, ordering parts panel UI, tube, housing for unit. ; ordrng 1 W10862456 (housing) and 1 WP2205765 (tube) and 1 WPW10397956 (cntrl-elec), Installed new parts (cntrl elec, tube, housing) into unit. I then inspected the following compressor lights cooling temps doors leveling ice and water dispenser gaskets fans are all working as designed.

Near 5th St, Ceres, CA 95307
Cruz B.

Cruz B.

amana dryer NED4655EW1 Inspected and tested unit. Found timer not advancing through cycles, timer is stuck, heating is working fine at the moment. Ordering part timer for unit. ; ordrng 1 W10857612 (timer), Installed new part (timer) into unit. I then tested unit in a high heat cycle it heated, unit is working as designed, customer ok'd repair

Near E Hatch Rd, Modesto, CA 95351
Cruz B.

Cruz B.

whirlpool dryer WGD4950HW0 unit will not turn on, test for voltage at wall outlet and found 120 AC, inspected door switch and found it to be broken, removed bad one and installed new one from SP (wpw10237959 switch door). Test unit in a high heat cycle it heated fine, customer ok'd repair. ; used 1 WPW10237959 (SWITCH-DOR)

Near Roadrunner Dr, Patterson, CA 95363
Cruz B.

Cruz B.

WHIRLPOOL DISHWASHER WTD780SAEM1 Customer states unit does not wash dishes, unit fills with water, water will just stay inside tub, I then installed new WPW10605057 (PUMP&MOTOR) into unit. Tested unit in a diagnostic test mode it completed wash drain dried for codes found none as well no leaks customer ok repair.

Near Penguin Ct, Patterson, CA 95363
Cruz B.

Cruz B.

whirlpool refrigerator WRX735SDBM04 unit is freezing food, drinks, inside refrigerator compartment, found water filter cover to be broken as well. Ordering parts thermistor, damper control for unit. ; ordrng 1 W10316760 (thermistor) and 1 WPW10196393 (damper control assy), Installed new parts (damper control, thermistor) into unit, I then inspected the following compressor lights cooling temps doors leveling ice and water dispenser gaskets fans are all working fine as designed.

Near Lily Ct, Patterson, CA 95363
Cruz B.

Cruz B.

whirlpool washer WTW4816FW2 unit does turn on, tested voltage at wall outlet and found 120AC, customer also mentioned before unit had stopped working that the clothes will still be wet after spin cycle, ordering parts cntrl elec, actuator for unit. ; ordrng 1 W10913953 (actuator) and 1 W11170319 (CNTRL ELEC) Installed new parts into unit. I then calibrated and tested unit in a diagnostic test mode it completed wash drain spin lock and unlocked, customer for codes found none as well no leaks

Near Determine Dr, Atwater, CA 95301
Cruz B.

Cruz B.

MAYTAG DRYER MEDX655DW0 Installed new part (seal door) into unit. I then tested unit in a high heat cycle it heated fine, cx ok repair

Near Fisher Rd, Winton, CA 95388
Cruz B.

Cruz B.

frigidaire dishwasher FBD2400KS unit will not drain, i then tested unit a found pump not turning on, removed kick plate and found wire at pump to be brunt out, cut off brunt wire and spiced use connector and tested unit in a drain cycle, it drain unit is working as designed.

Near Dragoo Park Dr, Modesto, CA 95356