Local Reviews
for Billy
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Wendy - Los Angeles, CA
Great service & clear communication!
Response from Appliance Repair Specialist:
Hello Wendy, Thank you for taking the time to respond to our review request! We appreciate your positive review and are happy that you've had a great experience with our company. We look forward to working with you in the future.
Maytag Repair
Doug - Stevenson Ranch, CA
Very, if not the most, knowledgeable service tech we have ever experienced.
Response from Appliance Repair Specialist:
Hello Doug, Thank you for the great review you had awesome service! We really appreciate the feedback for it helps us to continue giving superior service! Thank you for your time and business.
Great service
Alys - Castaic, CA
First of all the company made sure to confirm the service appt by email and phone. Then we got a call telling us that Billy was finishing his previous appt and would be here shortly which was true. He arrived about 15 min after the call. He was professional and clear about the issue and cost to fix. Excellent job!
Response from Appliance Repair Specialist:
Hello Aly, Thank you for the great review you had awesome service! We really appreciate the feedback for it helps us to continue giving superior service! Thank you for your time and business.
Great service
Diane - Los Angeles, CA
Very professional, diagnostic was easy liked the fact that records were online and easy to access.
Response from Appliance Repair Specialist:
Hello Diane, Thank you for taking the time to respond to our review request! We appreciate your positive review and are happy that you've had a great experience with our company. We look forward to working with you in the future.
Celia Gonzalez
Celia - Santa Clarita, CA
Great service. Billy was kind enough to wait for me , until I made it home, extra time. I truly appreciated that. He solve my washer problem in a matters of minutes.
Response from Appliance Repair Specialist:
Hello Celia, We are excited to hear that you had a wonderful experience with our company! We are glad to know your appliance is up and running, thanks for your time and business.
Alison
Alison - Santa Clarita, CA
Great experience with appliance repair – on time, super friendly, professional. Everything went smoothly and wonderfully. Highly recommend
Response from Appliance Repair Specialist:
Hi Allison, Thank you for the awesome review! We strive for such service and we are more than happy you had a pleasant experience. Thank you for your time and business.
Beth
Beth - Santa Clarita, CA
Response from Appliance Repair Specialist:
Hi Beth, Thank you for the awesome review! We strive for such service and we are more than happy you had a pleasant experience. Thank you for your time and business.
.
Angela - Santa Clarita, CA
Billy was great. Super nice and very professional.
On time andprofessional
Keith - Santa Clarita, CA
Great service
Arielle - Santa Clarita, CA
Our appliance specialist was on time, kind, courteous, informative, and helpful. Although it did take a while to receive the parts needed to repair our stove, it is now functioning perfectly!
Response from Appliance Repair Specialist:
Hello Arielle, We are excited to hear that you had a wonderful experience with our company! We are glad to know your appliance is up and running, thanks for your time and business.
Great service
Florante - Castaic, CA
Response from Appliance Repair Specialist:
Hello Florante, Thank you for your business and positive review. We are happy to hear you had a great experience with our company and we look forward to working with you in the future.
Great
Keone - Los Angeles, CA
Thank you for your professionalism and thoroughness!
Response from Appliance Repair Specialist:
Hi Keone, We appreciate your kind words and are happy to hear you had a 5 star experience with our company! We'd love to work with you in the future and provide you with the same service you had with us again.
Great Service
Abby - Santa Clarita, CA
Everyone from the office staff to our repairman Billy was great to work with.
Response from Appliance Repair Specialist:
Hi Abby, We appreciate your kind words and are happy to hear you had a 5 star experience with our company! We'd love to work with you in the future and provide you with the same service you had with us again.
Great tech!!
Amanda - Stevenson Ranch, CA
The tech that was sent to us was great!! I look forward to using this company in the future!!!
Response from Appliance Repair Specialist:
Hi Amanda, We appreciate your kind words and are happy to hear you had a 5 star experience with our company! We'd love to work with you in the future and provide you with the same service you had with us again.
Great Service from technician Billy
Carl - Santa Clarita, CA
Billy was great. The office on the other hand was very confused about the date and time of service. Had to call and was told service has been rescheduled due to ordering a part but no one had even looked at the dishwasher yet so I was confused how they knew what part to order. As soon as I got off the phone and the doorbell rang and Billy was there ready to services our dishwasher. He replaced a part which he had and was on his way. Did a great job.Dishwasher works fine now.
Response from Appliance Repair Specialist:
Hello Carl, Thanks for responding to our review request. We appreciate your feedback. If there is anything we could have done to earn that last gold star, please let us know by emailing customerservice@ars.repair. We appreciate your time and business.
Great service
Roland - Los Angeles, CA
Great service, knowledgeable, great updates on arrival time
Response from Appliance Repair Specialist:
Hello Roland, Thank you for your business and positive review. We are happy to hear you had a great experience with our company and we look forward to working with you in the future.
Great Service
Susan - Santa Clarita, CA
Friendly, efficient an on time!
Response from Appliance Repair Specialist:
Hi Susan, We are happy you had a great experience with our company. We appreciate you taking the time to review your service with our company! Thank you for your time and business.
Great service
Daissy - Los Angeles, CA
Great customer service
Response from Appliance Repair Specialist:
Hello Daisy, Thank you for taking the time to respond to our review request! We appreciate your positive review and are happy that you've had a great experience with our company. We look forward to working with you in the future.
Super Billy Johnson
Chester - Los Angeles, CA
My experience with Billy Johnson was Super! Billy showed up midway during the time window. He was very professional looking. He listened to my information and effected the repair to my refrigerator very quickly. The U.S.A. needs more folks like him. I just wish he wasn't so busy that they couldn't schedule him to come sooner.
Response from Appliance Repair Specialist:
Hello Chester, Thank you for taking the time to respond to our review request! We appreciate your positive review and are happy that you've had a great experience with our company. We look forward to working with you in the future.
Great service love it
Miguel - Santa Clarita, CA
I really love the service
Response from Appliance Repair Specialist:
Hello Miguel, Thank you for the awesome review! We strive for such service and we are more than happy you had a pleasant experience. Thank you for your time and business.
Great service
Gwendolyn - Santa Clarita, CA
repairmen was very pleasant and did the best job.
Response from Appliance Repair Specialist:
Hi Gwendolyn, Thank you for your business and positive review. We are happy to hear you had a great experience with our company and we look forward to working with you in the future.
Billy was a excellent technician very profressional, thorough awesome service.
Wendy - Santa Clarita, CA
Response from Appliance Repair Specialist:
Hello Wendy, We are happy you had a great experience with our company. We appreciate you taking the time to review your service with our company! Thank you for your time and business.
owner
Brigida - Santa Clarita, CA
great service and no wasted time waiting for the technician to show up.
Response from Appliance Repair Specialist:
Hello Brigida, We are happy you had a wonderful experience with our company. We appreciate you taking the time to review your service with our company! Thank you for your time and business.
Lovely service provider
Griselle - Santa Clarita, CA
I am not giving 5 star service re: convenience only b/c we had to wait several days before a tech could come to our home. We were given an 8-10 slot (I asked a few times for the closest to 8 as i had to cancel a PT appt.) and he showed at almost 10. Thus I missed my appt. Tech was very very helpful, friendly and knowledgable.
Response from Appliance Repair Specialist:
Hello Griselle, Thank you for your business and positive review. We are happy to hear you had a great experience with our company and we look forward to working with you in the future
Excellent
Jean - Stevenson Ranch, CA
Excellent service! Tech was very knowledgeable, professional and polite!
Response from Appliance Repair Specialist:
Hello Jean, Thank you for taking the time to respond to our review request! We appreciate your positive review and are happy that you've had a great experience with our company. We look forward to working with you in the future.
Billy J.
WASHER WHIRLPOOL WTW7500GC0 Upon arrival cx stated unit is very load found units gearcase is completly gone and dripping oil I tested unit and was also receiving a shifter error code as well I cleared and retested but it came right back up unit needs gearcase and shifter; ordrng 1 W10754448 (clutch)
Billy J.
REFRIGERATOR WHIRLPOOL WRT311FZDW01 Control box does not come with control ordering control W11263188; ordrng 1 CONTROL (CONTROL)
Billy J.
WASHER MAYTAG MVWB835DW3 Upon arrival cx stated unit giving of I put unit in diognosis and ran test one valve is froze removed and replaced retested job complete no leaks at this time
Billy J.
REFRIGERATOR WHIRLPOOL WRS325SDHZ02
Billy J.
WASHER MAYTAG MVWB980BG0
Billy J.
WASHER WHIRLPOOL MVWX655DW0
Billy J.
DRYER MAYTAG MGDB835DW4 "upon arrival cx stated unit was not drying, removed and replaced the thermal fuse, found dryer was pushed back were vent was crushed restricting air flow i was able to rerun vent and unlink retested job complete"
Billy J.
COMPACTOR KITCHENAID KTTS505EPA0 Removed and replaced container tested job complete
Billy J.
DRYER MAYTAG MGDX655DW2 upon arrival signal switch was not seated in panel properly so cx could not engage or turn button removed and panel and secured switch retested job complete
Billy J.
DISHWASHER WHIRLPOOL WDF520PADM7 Removed and replaces vent bezel and gasket and deflector retested no leaks at this time
Billy J.
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 Removed and replaced ripped gasket retested job complete
Billy J.
REFIRGERATOR WHIRLPOOL WRF535SWHW00 Upon arrival removed and replaced both freezer rails lowered legs retested job complete
Billy J.
WASHER AMANA NTW4516FW2 Upon arrival cx stated unit not operating found unit had long fill found unit has defective hot water valve removed and replaced retested job complete
Billy J.
WASHER MAYTAG MVWB835DW3
Billy J.
WASHER AMANA NTW4516FW2 Upon arrival unit was completly dead but had correct power. removed and replaced main contro,l recalibrated and tested job complete
Billy J.
DRYER WHIRLPOOL WGD8500DW0 Upon arrival cx states unit has been working since I left still advised the control needed to be replaced unit so intermittent not even techline knew what it could be removed and replaced control retested job complete unit heating as designed
Billy J.
MICROWAVE WHIRLPOOL WMH32519HZ-1 Removed and replaced capacitor and magnetron cap blew up and was all melted retested job complete unit now working as designed and heating as designed job complete
Billy J.
REFRIGERATOR IKEA IRS335SDHM00 Upon arrival found diffuser door was jammed open and defective removed and replaced retested job complete
Billy J.
DISHWASHER WHIRLPOOL KDFE104HPS0 Upon arrival unit is completly dead. cx states this is the 4th time this happened to their dishwasher in ten years. unit found there was no voltage at control inspected main box and hot wire came out of wire but resecured retested job complete
Billy J.
WASHER WHIRLPOOL WTW8500DW5
Billy J.
WASHER MAYTAG MVWB835DW1 W11165546 removed and replaced valve retested job complete
Billy J.
REFRIGERATOR WHIRLPOOL WRX988SIBB00
Billy J.
OVEN KITCHENAID KODE507ESS04
Billy J.
REFRIGERATOR KITCHENAID KRSC503ESS01 Door was sent to cx so I was unable to inspect it and cx never got call to inspect it W10728959; ordrng 1 LW10728959 (dor-fip)
Billy J.
MICROWAVE WHIRLPOOL WMH53520CS-5 upon arrival removed and replaced bad door switch retested job complete; ordrng 1 W10727360 (microswitch)
Billy J.
REFIRGERATOR WHIRLPOOL WRF535SWHW00
Billy J.
REFRIGERATOR KITCHENAID KBFN402ESS01
Billy J.
REFIRGERATOR WHIRLPOOL WRF540CWHZ01 upon arrival removed and replaced slides retested job complete
Billy J.
DISHWASHER KITCHENAID KDTE254ESS1 "upon arrival found airgap was restricted removed and cleared also found loose connection on main drain pump witch I secured retested unit, drain pump did not operate properly. removed and repace pump, retested unit. Unit now draining as designed"
Billy J.
WASHER MAYTAG MVWC565FW Cx refused service at door
Billy J.
DRYER MAYTAG MGD5500FC1 Removed and replaced drum cx inspected job complete
Billy J.
WASHER WHIRLPOOL MVWB835DW4
Billy J.
REFRIGERATOR WHIRLPOOL WRX735SDHZ00
Billy J.
WASHER WHIRLPOOL WTW4800XQ2
Billy J.
REFRIGERATOR WHIRLPOOL WRS325SDHV01
Billy J.
REFRIGERATOR WHIRLPOOL WRT519SZDW02 upon arrival cx states not cooling properly in freezer states ice cream is soft I checked temp and only got 16 degrees in freezer no fans running no compressor running unplugged unit and no fan no compressor no evap fan unit is in defrost per techline install drier believe could have sealed system issue sced sealed system 7724305623 ice cream soft soft w10843121; ordrng 1 W10843121 (drier-tube)
Billy J.
WASHER MAYTAG MVWC565FW1
Billy J.
DISHWASHER KITCHENAID KDFE104DSS upon arrival Cx stated unit not turning on just fills with water tested unit unit filled and nothing checked voltage to motor had voltage found unit had bad motor removed and replaced retested job complete
Billy J.
WASHER WHIRLPOOL WTW4816FW2 Removed and replaced lid latch retested job complete
Billy J.
DISHWASHER WHIRLPOOL WDTA50SAHZ0 upon arrival removed and replaced panel cx inspected she stated she does not want any plastic film takin off job complete